should you worry about bad reviews?
DESCRIPTION
Learn if bad reviews are bad and whether you should worry about it. Learn what to do, and what NOT to doTRANSCRIPT
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Should you worry about
bad reviews online
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Before we start
• Please Like us at www.facebook.com/ADMINeSOLUTIONS
• Follow me @adupont65
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Some stats to be aware of:
• 90% of customers say online reviews influence purchase
• 79% of consumers say they trust reviews
• 67% of consumers read on average = 6 reviews
• 73% of consumers say positive reviews = trust
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6 things you need to know
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1-Always reply
• Never leave bad comment unanswered
• Apologize & take responsibility• Offer a full refund or discount• Be gracious• NEVER respond negatively!
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2-Keep an eye on Reviews
• Monitor your reviews once a week• Don’t let bad reviews sit out there• Where reviews are:– Google Places– Yelp– Forums– Facebook, Twitter, etc
• Schedule weekly searches of your Brand via Google Alerts
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3-Good habit: ask for reviews
• Have a kiosk – make it easy• Links on your site – make it easy• Incentive: Review = Freeby• Remember: consumer read 6
reviews• No reviews is not a good thing
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4-Don’t be overly positive
• Too positive = suspicious• All 5 stars?? Really?• Ask your client to be candid vs. overly
positive• What you like and what you don’t
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5-No “Erase” option available
• You just can’t – don’t waste your time• Remember the 6 reviews average• Most consumers can tell a legitimate vs. phony
review
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6-You have rights
Consult your Attorney Some businesses have won their
case Real complaints vs. Vicious
damaging attacks You still need to bury it under
positive reviews
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Yes, We can help!
• Google Places• Yelp• Facebook Page• Google Alerts
Call Pinki today at (561) 272-8567