Shrink-Wrapped in Our Own Thinking:Thinking That Transforms

Presented by Ariane David, PhD Senior Partner The Veritas Group

Senior Lecturer California State University, Northridge

ADavid@TheVeritasGroup.com

Sustainability

Ariane David, PhD

The VERITAS Group

California State University, Northridge

ADavid@TheVeritasGroup.com www.theveritasgroup.com

Pamela S. Hartman, MS

…About YOU and

YOUR LEADERSHIP

How I Became Aware…

“PROBE for Sustainable Business brings

together the proven PROBE methodology

with a rigorously-researched framework

that encapsulates sustainability as a set

of powerful and readily-understood

principles – The Natural Step

Framework”.

Old Model:

Concentrated on environment; “ green”.

Are you practicing “Sustainability” in your

facility?

So Do We Really Get It?

There is no right definition of sustainability.

Intuitively we know that if something is sustainable IF it can go on and on without adverse affects.

Elisabet Sahtouris, writer: “ I see Capitalism as a pretty natural (in the sense of evolution biology) juvenile economic mode,

acquisitive and creative, but believe it is high time to move into the mature cooperative mode if we want to survive current

pileup of unprecedented crises.”

eVOLuTION

Doogie Howser Hedwig and the Angry Inch

Sustainability boosts Evolution

Because we aren’t going to

stop changing.

Neil Patrick Harris

UnPRECEDented Crises

We are bombarded daily with many unprecedented crises.

Global Temperature differences – 1880

to 2011 via Earth

Observatory.NASA.gov

GLOBAL WARMING is one BIG

unprecedented crisis!

http://www.futuretimeline.net/

…A number of regions, however, are actually prospering at this time – these

include Canada, Russia and Scandinavia. Melting permafrost and a retreating

polar icecap have opened up vast tracts of land in the north. Russia is benefiting

the most of all, now that seemingly endless stretches of arable land are appearing

in Siberia. The country is taking full advantage of this, with areas being quickly

bought up and divided for farms.

COOPeraTIVE

What if everything we did in our little realm of control had this in mind…

Our discussions with external experts focused on the challenges of getting beyond incremental progress,

toward creating the technological and business innovations that can reshape our cities, supply chains and industries so that

7 billion people can enjoy health, prosperity and comfort, without destroying the health of our natural ecosystems.

JEFFREY IMMELT, CEO GE 2012

Leadership is a critical contributor to the successful implementation of

Sustainable principles and practices in organizations.

The Basic Toolkit for the Leader of the Future…

Evolutionary Leadership– Knowing how to choose among existing alternatives

as well as how to create new ones

Systems Thinking– Seeing things in terms of connected relationships,

patterns and processes and not just in terms of separate objects, structures, positions

Sustainability Strategy– Understanding the objectives of sustainable business

practice and knowing how to design for them

Change Management– Knowing the science and methodology behind

moving people forward

Your IFMA focus is broad…and directly relates to Sustainability

MISSION: Promote knowledge sharing with integrity and professionalism to our members in the built environment and the practice of facility management.

– ”Facility management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology.”

a New Model for Sustainability: leading by principles within our control

IFMA What’s Sustainable?

PEOPLE Health, Motivation, Social Consciousness

PLACE Productivity, Low Impact on Ecosystems, Cost

PROCESS Collaboration, Employee Engagement, Systems Thinking, Local Support

TECHNOLOGY Innovation, Space, Equipment, Learning

We CAN’T do this because…

News Flash!

Resistance is an illusion - it does not exist.

The only thing real is reactions to change.

Reactions to Change

Resistance is a natural, inevitable and unavoidable human reaction to disruption.

It begins immediately when people become aware of the change.

It is neither good nor bad.

It can be expressed overtly or covertly.

Perception is reality!

Managing Resistance to Change: Don’t assume you know what’s going on.

Resistance is very rarely what we think it is.

Identify specific resistors: people, conditions, fears, motives (think “fruit”)

Identify the underlying causes of each of these resistors.

Identify specific enablers.

Make a Force Field Analysis for resistors and enablers.

Find ways of weakening resistors and strengthening enablers.

Sustainability Requires Systems Thinking

Involves seeing the connectivity of our actions through time.

The conditions today are the direct result of decisions made in the past.

The decisions we make today will determine where we are in the future.

Ask:

What impact will today’s choice have in the long run?

One Company’s Quest for Sustainability

Mission Zero:

– zero waste,– zero emissions,– zero use of non-renewable energy

in Interface by 2020.

INTERFACE: Ray Anderson’s Quest for SustainabilityHow?

1 . Research and development: greening of all manufacturing processes

2 . Organizational development:– Created a culture which would allow employees to participate– Invites ideas from the rank and file, rejecting none without consideration.– Encourages employees to participate in the formation of strategies and goals.– Employee satisfaction is a high priority.– Interface attracts and retains the very best talent and employee productivity is

high.– Employee engagement and affinity are high– Absenteeism is low.– Productivity is high

INTERFACE: Results

This year Interface seems to be on track to it’s goal.

– Greenhouse gas emissions were down by 80%– Profits doubled– Fossil fuel consumption down 62%

– VIEW THE PROGRESS:

http://www.interfaceglobal.com/Sustainability/Our-Progress.aspx

Learning Organization:

Problem

Quality information

and communication

CollaborationEffective action

Organizational learning

Openness / Curiosity

Accountability

Mistakes are the price we pay for learning.

Check Out Other Companies…

The business of sustainability: McKinsey Global Survey results Oct 2011

More companies are managing sustainability to improve processes, pursue growth, and add

value to their companies rather than focusing on reputation alone .

The Barriers for Leaders are Fewer

Capturing Value in 3 Key Areas

Industry Specific Opportunities

Parting Thought…

If you want a butterfly world…don’t step on the Caterpillar.

Elisabet Sahtouris

http://www.sahtouris.com/

PH BALANCE CONSULTING&

THE HAPPY MIND NEUROCENTER

Pamela S. Hartman

(805) 433-9163