May 21, 2010

SHRM Poll: Health Care Plan Providers

Health Care Plan Providers| ©SHRM 2010

Is it HR’s responsibility to assist employees with issues related to the organization’s health care insurer?

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Note: n = 358. Organizations that do not offer a health care plan to employees were excluded from the analysis.

Strongly disagree

Disagree Agree Strongly agree0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

9%

25%

47%

19%

• Yes, 66% of HR professionals believe it is HR’s responsibility to assist health care plan participants (employees or their dependents) to sort out problems (e.g., unpaid claims, service issues, etc.) with the organization’s health care insurer.

Health Care Plan Providers| ©SHRM 2010 3

In the past five years, has your organization switched a health care insurer due to:

Note: “Not sure” and “N/A – Switched insurer for other reasons” responses were excluded from the analysis.

Long processing time for health care claims? (n = 204)

Poor overall customer service from health care insurer? (n = 213)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

No; 94%No; 82%

Yes; 6%Yes; 18%

Health Care Plan Providers| ©SHRM 2010 4

Does your organization’s contract with your health care insurer include incentives to decrease the time it takes for claims processing?

No Yes0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

94%

6%

Note: n = 213. “Not sure” responses were excluded from the analysis.

• Of the 6% of companies that indicated their contract included incentives, the most common incentive was performance guarantees.

Health Care Plan Providers| ©SHRM 2010 5

Demographics

Health Care Plan Providers| ©SHRM 2010

Demographics: Organization Industry

Industry

Manufacturing—other 13%

Health care, social assistance (e.g., nursing homes, EAP providers) 11%

Services—professional, scientific, technical, legal, engineering 8%

Retail/wholesale trade 7%

Financial services (e.g., banking) 5%

Educational services/education 5%

Other services (e.g., nonprofit, church/religious organizations) 5%

Insurance 4%

Consulting 4%

Services—accommodation, food and drinking places 3%

Transportation, warehousing (e.g., distribution) 3%

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Note: n = 309. Percentages may not total 100% due to rounding.

Health Care Plan Providers| ©SHRM 2010

Demographics: Organization Industry (continued)

Industry

Government/public administration—federal, state/local, tribal 3%

Construction, mining, oil and gas 3%

Telecommunications 3%

Utilities 2%

Real estate, rental, leasing 2%

High-tech 2%

Publishing, broadcasting, other media 2%

Arts, entertainment, recreation 2%

Association—professional/trade 1%

Pharmaceutical 0%

Biotech 0%

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Note: n = 309. Percentages may not total 100% due to rounding.

Health Care Plan Providers| ©SHRM 2010

Demographics: Organization Sector

Other

Government sector

Nonprofit organization

Publicly owned for-profit organization

Privately owned for-profit organization

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

4%

7%

19%

20%

50%

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Note: n= 309

Health Care Plan Providers| ©SHRM 2010

Demographics: Organization Staff Size

1-99 employees 100-499 employees

500-999 employees

1,000-2,499 employees

2,500-9,999 employees

10,000 and more employees

0%

10%

20%

30%

40%

50%

22%

42%

12%9%

6%9%

9

Note: n = 299

Health Care Plan Providers| ©SHRM 2010

Demographics: Organization Operations Location

U.S. based operations Multinational operations0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

75%

25%

10

Note: n = 298

Health Care Plan Providers| ©SHRM 2010

SHRM Poll: Health Care Plan Providers

• Response rate = 17%• Sample comprised of 365 randomly selected HR

professionals from SHRM’s membership• Margin of error is +/- 5% • Survey fielded February 4 – February 11, 2010

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Methodology