shuttle 2021 agents manual · 2020. 12. 15. · with federal airlines. the experience begins on the...

RATES | REVISION 2 | EFFECTIVE 1 DECEMBER 2020

SHUTTLE 2021AGENTS MANUAL

The Federal AirlinesExperience

COMPLIMENTARYMEET & GREET

TRANSFER TO OUR PRIVATE LOUNGE

ENJOY COMPLIMENTARY CANAPES & REFRESHMENTS

SHOP IN OUR SAFARI BOUTIQUE

ENJOY HOSPITALITY IN OUR INCLUSIVE SAFARI LOUNGE HASSLE FREE BOARDING

MEET OUR EXPERIENCED CREW

ARRIVE AT YOUR LODGE READY FOR ADVENTURE

JOHANNESBURG DEPARTURE: JHB TO LODGE LODGE DEPARTURE: LODGE TO JHB

Check in for this flight will be open from 07:00• PaxmustbecheckedinattheFederalAirlineskiosklatest10:30toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatestby10:45toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLV

andSIMandisexcludedfromtheabovefare;• TheRockfiglandinganddeparturefeeappliestothefollowinglodges:TAN&UMLandisexcludedfromthe

abovefare.• Shoulddemandnecessitateit,additionaldeparturesmightbeaddedfrommid2021

• IMPORTANT –Pleasenotethisdeparturecoulddepartanytimebetween13:30and14:00,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoDomesticconnectionsforflightsdepartingbefore17:30fromJohannesburg;

• IMPORTANT–Pleasenotethisdeparturecoulddepartanytimebetween13:30and14:00,thisisdonetoaccommodateguestsdepartingfromvariouslodges,thereforewerecommendnoInternationalconnectionsforflightsdepartingbefore18:30fromJohannesburg;

• Departureandarrivaltimesmayvaryuptoonehour.• ConnectionsontoTswaluandMadikwecanbeaccommodated;• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVand

SIMandisexcludedfromtheabovefare;• TheRockfiglandinganddeparturefeeappliestothefollowinglodges:TAN&UMLandisexcludedfromtheabovefare.

AIRPORT STANDARDTIMES OTHERINFORMATION

Departure:Johannesburg Departure:11:30 Dayoftheweek:Mon-Sun

Arrival:Alllodges Arrival:13:00 Stops:Varies

AIRPORT STANDARDTIMES OTHERINFORMATION

Departure:Alllodges Departure:13:30 Dayofweek:Mon-Sun

Arrival:Johannesburg Arrival:16:00 Stops:Varies

LODGES&RATES RATE

SabiSands R5655

NorthernSabiSands/Thornybush/Timbavati/Ngala R5765

SingitaLodges(SS&KNP)/Garonga/Hoedspruit/Simbavati/Kapama/Kambaku(excl.Pamushana) R6085

LODGES&RATES RATE

SabiSands R5655

NorthernSabiSands/Thornybush/Timbavati/Ngala R5765

SingitaLodges(SS&KNP)/Garonga/Hoedspruit/Simbavati/Kapama/Kambaku(excl.Pamushana) R6085

JOHANNESBURG SHUTTLE TIMETABLE - INTERNATIONAL TRAVELLERS1 JANUARY TO 31 DECEMBER 2021

SA AND SADC RESIDENT RATES - “Z” CLASSRATES OPEN FOR BOOKING UP TO 31 DEC 2021

ROUTES: ORTIA – LODGE AND/OR LODGE – ORTIA

Terms & Conditions for SA Resident tickets:• OnlyavailabletoSouthAfricanID/PassportandSADCPassportHolders(IDorPassportcopyrequired);• Nochilddiscounts;• Infantschargedat25%ofquotedrates;

Baggage policy: • 1xchecked-inbagof20kgperguest• 1xhand-carrybagof5kgperguest• Nohardbagsarepermitted.Pleasemakeuseofsoftsidedbags,allowingeaseof

loadingofbaggage.

LODGES&RATES RATE

SabiSands/Madikwe/NorthernSabiSands/Timbavati

(includingSingitaKNP,SingitaSabiSands,Ulusaba,Londolozi,SabiSabi,MalaMala)

RSArateoneway(p/p):R2850

Above rate excludes Arathusa / Rockfig arrival / departure fees

LODGES&RATES RATE

Hoedspruitlodges/Garonga RSArateoneway(p/p):R3420

MADIKWE SHUTTLE TIMETABLE - INTERNATIONAL TRAVELLERS1 JANUARY TO 31 DECEMBER 2021

AIRPORT

JOHANNESBURGDEPARTURE:JOHANNESBURGTOLODGE

OTHERINFORMATION

Departure:Johannesburg Departure:11:00 Days:Mon-Sun

Arrival:Madikwe Arrival:12:00 Stops:Varies

AIRPORTLODGEDEPARTURE:LODGETOJOHANNESBURG

OTHERINFORMATION

Departure:Madikwe Departure:12:15 Days:Mon-Sun

Arrival:Johannesburg Arrival:13:15 Stops:Varies

MORNING FLIGHT SCHEDULE AFTERNOON FLIGHT SCHEDULE

LODGES&RATES RATE

MadikweLodges R4460

LODGES&RATES RATE

MadikweLodges R4460

Check in for this flight will be open from 07:00;• PaxmustbecheckedinattheFederalAirlineskiosklatest10:00toconnectontothisflight;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatest10:15toconnectontothisflight;• Departureandarrivaltimesmayvaryuptoonehour.• IMPORTANT-WerecommendnoDomesticconnectionsforthe12:15flighttoJohannesburgbefore16:00• IMPORTANT-WerecommendnoInternationalconnectionsforthe12:15flighttoJohannesburgbefore

17:30.

With the above Shuttle, we will always be able to offer the below for agents / lodges:• Connectionsto/fromTswalu,LowveldandInternationalandDomesticflights• ConnectionstoRovosRail

NELSPRUIT / KMIA (MQP) TIMETABLE

AIRPORT/AIRSTRIP OPERATINGTIMES RATES

DEPARTURE ARRIVAL DEPARTURE ARRIVAL RATES

Nelspruit(MQP) SouthernSabiSands 09:00 15:00 R2850

Nelspruit(MQP) NorthernSabiSands/Timbavati/SingitaKNP 09:00 15:00 R2850

Nelspruit(MQP) Hoedspruit(Lodges)/Garonga/Simbavati 09:00 15:00 R2850

SabiSand Nelspruit(MQP) 09:00 15:00 R2850

NorthernSabiSands/Timbavati/SingitaKNP

Nelspruit(MQP) 09:00 15:00 R2850

Hoedspruit(Lodges)/Garonga/Simbavati

Nelspruit(MQP) 09:00 15:00 R2850

TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE: IMPORTANT -Aminimumof2passengersarerequiredperbooking.SinglepassengerswillbechargedasinglesupplementIMPORTANT-ForspecialrequestsorflightsoutsideofthestipulatedMQPshuttlepleasecontactFederalAirlines’[email protected](011)3959000• LatedeparturesoutofMQParesubjecttodaylightoperatinghoursduringwintermonths• MQPandInter-lodgehopflightsoperatebetween09:00and15:00.Theconfirmeddeparture/arrivaltimeswillbesenttolodgesthedaypriortodeparturebytheFederalAirlinesOPSteam(Marked with an on the arrival/

departure times above)

CONTINUED ON NEXT PAGE

LOWVELD SHUTTLE TIMETABLE - INTERNATIONAL & DOMESTIC TRAVELLERS1 JANUARY TO 31 DECEMBER 2021

INTER-LODGE TIMETABLE

DEPARTURE ARRIVAL OPERATINGTIMES RATES

Timbavati/NorthernLodges/SingitaKNP LowveldLodges(AllLodges) 09:00 15:00 R2550

LowveldLodges(AllLodges) NorthernLodges/SingitaKNP/Timbavati 09:00 15:00 R2550

SabiSands SabiSands 09:00 15:00 R2550

Hoedspruit(Lodges)/Garonga/Simbavati/Kapama/Kambaku/Makanyi SingitaKNP(Lebombo/Sweni) 09:00 15:00 R2850

Hoedspruit(Lodges)/Garonga/Simbavati/Kapama/Kambaku/Makanyi NorthernSabiSands/Timbavati 09:00 15:00 R2850

Hoedspruit(Lodges)/Garonga/Simbavati/Kapama/Kambaku/Makanyi SouthernSabiSands 09:00 15:00 R2850

TERMS AND CONDITIONS FOR NELSPRUIT/KMIA AND INTER-LODGE SERVICE:IMPORTANT–Aminimumof2passengersarerequiredperbooking.Singlepassengerswillbechargedasinglesupplement;PassengertaxesatUlusabaarenotincludedintheserates;• ForspecialrequestsorflightsoutsideofthestipulatedMQPshuttlepleasecontactFederalAirlines’[email protected]

(011)3959000;• PleasenotethatFederalAirlinesoffersashuttleserviceandisNOTascheduledcarrier.Routingsanddeparturetimesfromlodgesmayvarydependingon

actuallodgeandguestrequirementsaswellaslandingconditions.• Timessubjecttochangewithoutnotice;• MQPandInter-lodgehopflightsoperatebetween09:00and15:00.Theconfirmeddeparture/arrivaltimeswillbesenttolodgesthedaypriortodeparture

bytheFederalAirlinesOPSteam(Marked with an on the arrival/departure times above);• AllHoedspruit(HDS)arrivals/departuresaresubjecttoairstripoperationalhours;• Ifoutsideofoperationalhours,analternativeairstripwillbeused.Roadtransfercoststo/fromtheairstripwillbefortheclientsaccount.• Allpricesandtimessubjecttochangewithoutnotice;

PLEASE NOTE• Alandingfeeanddeparturefeewillbeleviedforallguestsflying

intoandoutoftheUlusabaairstrip,guestsstayingattheUlusabalodgeareexemptfromlandinganddeparturefees.

• TheARATHUSAarrivalanddeparturefeeappliestothefollowinglodges:JSH,CHP,CHI,NKO,DJM,SLVandSIMandisexcludedfromtheabovefare;

• Childrate-25%offpublishedfare;• Infantrate-75%offpublishedfare.• TheRockfiglandinganddeparturefeeappliestothefollowing

lodges:TAN&UMLandisexcludedfromtheabovefare.

LOWVELD SHUTTLE TIMETABLE - INTERNATIONAL & DOMESTIC TRAVELLERS1 JANUARY TO 31 DECEMBER 2021

Jet Service.This is the

GuestsvisitingSingita’sprivateconcessionintheSabiSandwildlifereserveinSouthAfricawillhavetheopportunitytomakeuseofabrandnewexclusivejetservice,operatedinpartnershipwithFederalAirlines.TheexperiencebeginsonthetarmacatO.R.TamboInternationalAirportinJohannesburg,whereguestsarepersonallymetairsideastheydisembarktheircommercialflight.AVIPpassportcontrolcounterensuresthatguestsarefast-trackedthroughthisprocessandtransportedtotheFederalAirlinesterminalinaluxurytransfervehicle.

Pre-check-inonarrivalensuresthattheonlypriorityistoenjoytheexecutivecatering.Boardingthejetforthedirect,35-minuteflighttoSingitaSabiSandtakesplacedirectlyfromthelounge,sotherearenoqueues,hasslesorcrowds.Apartfromprovidingamorecomfortableandluxuriousoptionforguests,theintroductionofthisservicealsoreducesflyingtimeconsiderably.Guestswillbeabletosipsparklingwineat35,000feetandtouchdowninhalfanhour,flyingdirectlytoSingita’sairstripwithoutanystopsenroute.

This is the new age in luxury lodge transfers.

MORNING JOHANNESBURG DEPARTURE: JHB TO SINGITA SABI SAND

AIRPORT STANDARDTIMES OTHERINFORMATION RATES

Departure:Johannesburg Departure:11:30 Days:Mon-Sun Oneway(p/p):R13035

Arrival:SingitaSabiSands Arrival:12:05 Stops:Direct Return(p/p):R22440

AIRPORT STANDARDTIMES OTHERINFORMATION RATES

Departure:SingitaSabiSands Departure:14:15 Days:Mon-Sun Oneway(p/p):R13035

Arrival:Johannesburg Arrival:15:05 Stops:Direct Return(p/p):R22440

AFTERNOON LODGE DEPARTURE: SINGITA SABI SAND TO JHB

SINGITA JET SERVICE

Check-in for this flight will open from 07:00• Paxwillbemetairsideastheydisembarktheircommercialflight;• PaxaretolookfortheSingitasignboardandtheirdetails;• PaxmustbecheckedinattheFederalAirlinesdepartureloungelatest10:30toconnect

ontothisflight;• Departureandarrivaltimesmayvarybyupto1hour;• ExactarrivaltimeatORTInternationalAirportisdependentonairtraffic.• Important–pleasenotethatthisflightmayoperateanytimebetween10:30and12:30;• Important–werecommendnoDomesticconnectionsbefore16:30• Important–werecommendnoInternationalconnectionsbefore17:30• Important-faresaresubjecttochange.• Important-aminimumoftwopassengersarerequiredperbooking.• Important-childratesdonotapply.Infantratesavailableonrequest.

SABI SANDS SABI SANDS

CODE LODGE AIRSTRIP DRIVINGTIME:AIRSTRIPTOLODGE

SNG Singita Singita 5Minutes

SAB SabiBushLodge SabiSabi 30Minutes

SAE SabiEarthLodge SabiSabi 15Minutes

SAL SabiLittleBush SabiSabi 20Minutes

SAS SabiSelatiCamp SabiSabi 40Minutes

LDZ Londolozi Londolozi 5Minutes

ULS Ulusaba Ulusaba 5Minutes

LPH LeopardHills Ulusaba 10Minutes

SAV Savanna Ulusaba 40Minutes

INY Inyati Ulusaba 20Minutes

EXE DuliniRiverLodge Ulusaba 15Minutes

LDW DuliniLeadwoodLodge Ulusaba 25Minutes


IDB Idube Ulusaba 30Minutes

DUL Dulini Ulusaba 15Minutes

MAL MalaMala MalaMala 8Minutes

NORTHERN SABI SANDS


TNT Tintswalo Manyaleti 10Minutes

IMB Imbali Manyaleti 1Hour30Minutes

HAM Hamiltons Manyaleti 1Hour40Minutes

HOY HoyoHoyo Manyaleti 1Hour20Minutes

HNG Honeyguide Manyaleti 45Minutes

SHUTTLE LODGE CODES & AIRSTRIPS

NORTHERN SABI SANDS


ARA Arathusa Arathusa 5Minutes

DJM Djuma Arathusa 15Minutes

CHI ChitwaChitwa Arathusa 20Minutes

CHP CheetahPlains Arathusa 30Minutes

JSH JacisSabiHouse Arathusa 30Minutes

NKO Nkorho Arathusa 30Minutes

SIM Simbambili Arathusa/ElePlains 20Minutes

SLV SilvanSafari Arathusa/ElePlains 5Minutes

ELE ElephantPlains ElephantPlains 2Minutes

KRUGER NATIONAL PARK


LEB SingitaLebomboandSweni Satara 45Minutes

HOEDSPRUIT


KAM Kambaku HoedspruitEastgate 45Minutes

JAB Jabulani HoedspruitEastgate 20Minutes

KAP Kapama HoedspruitEastgate 10Minutes

MYI MakanyiPrivateGameLodge HoedspruitEastgate 1Hour

SBI Simbavati HoedspruitEastgate 1Hour15Minutes


TIMBAVATI TIMBAVATI


KNG KingsCamp RockFig(TandaTula) 15Minutes

TAN TandaTula RockFig(TandaTula) 15Minutes

UML Umlani RockFig(TandaTula) 20Minutes

RFS RockFig RockFig(TandaTula) 10Minutes

MOT Motswari Motswari 5Minutes

RLM RoyalMalewane Jackalberry 15Minutes

JAK Jackalberry Jackalberry 10Minutes

TBR ThornybushRiverLodge Jackalberry 20Minutes

WBK THBWaterbuckGameLodge Jackelberry(THBlodge) 20Minutes

SHU Shumbalala Thornybush 15Minutes

SER Serondella Thornybush 15Minutes

CHA Chapungu Thornybush 5Minutes


THB Thornybush Thornybush 5Minutes

SSK SasekaTentedCamp Thornybush 5Minutes

MON MonwanaGameLodge Thornybush 15Minutes

NKA NkayaGameLodge Thornybush 20Minutes

KUB KubiliHouse Thornybush 15Minutes

WAS THBWatersideLodge Thornybush 20Minutes

NGL Ngala(Main) Ngala 5Minutes

NGT Ngala(Tented) Ngala 45Minutes

MAKALALI


GAR GarongaSafariCamp Garonga 5Minutes


MADIKWE PRIVATE CAMPS (MPC) MADIKWE PRIVATE CAMPS (MPC)

MADIKWE COMMERCIAL CAMPS


BOS/E BosmanLodge MadikweEast 1Hour

HIL/E HillsideLodge MadikweEast 45Minutes

MHH/E HillHouse MadikweEast 1Hour

KKA/W KukamaLodge MadikweWest 1Hour

LPR/E LeopardRockLodge MadikweEast 45Minutes

MTL/E MaroelaTreeLodge MadikweEast 1Hour

MLA/E MatlaLodge MadikweEast 45Minutes

MFT/W Mooifontein MadikweWest 15Minutes

MOS/E MosetlhaBushCamp MadikweEast 30Minutes

NGUA/E NgauLodge MadikweEast 45Minutes

NKS/W NkurruSafariLodge MadikweWest 25Minutes

ROC/W RockFigLodge MadikweWest 30Minutes


TRF/E TreeFrogLodge MadikweEast 1Hour

UKU/E UkuthulaLodge MadikweEast 20Minutes

TAM/E TambotiLodge MadikweEast 1Hour


BFR/W BuffaloRidgeSafariLodge MadikweWest 15Minutes

ETL/E Etali MadikweEast 20Minutes

IPD/W Impodimo MadikweWest 20Minutes

JAC/E Jaci’s MadikweEast 35Minutes

MDH/E MadikweHills MadikweEast 20Minutes


MADIKWE COMMERCIAL CAMPS MADIKWE COMMERCIAL CAMPS


JAM/E JamalaMadikwe MadikweEast 30Minutes

MRL/E MadikweRiverLodge MadikweEast 20Minutes

MDS/E MadikweSafari MadikweEast 10Minutes

MAK/E MakanyaneSafariLodge MadikweEast 40Minutes

MAT/E MateyaSafariLodge MadikweEast 10Minutes

MOL/E MoloriSafariLodge MadikweEast 12Minutes

MOR/E MorukuruLodge MadikweEast 45Minutes

MSW/WMotswiriPrivateSafariLodge

MadikweWest 20Minutes

RLS/W RhulaniSafari MadikweWest 30Minutes

RMD/WRoyalMadikweLuxurySafari

MadikweWest 30Minutes


TAU/W TauGameLodge MadikweWest 45Minutes

MBH/W MadikweBushHouse MadikweWest 45Minutes

THK/E ThakaduRiverCamp MadikweEast 45Minutes

TNS/W Tuningi MadikweWest 45Minutes


AllpassengerstravellingonourFederalAirlinesshuttleflightsareentitledtoonefreepieceofcheckedluggageandonesmallcarryonitem.Pleaseseebelowdetailsforcheckedinbags:

Duetothenatureoftheenvironmentinwhichweoperate,ouraircraftare,generallyspeaking,smallerthanatypicalairliner.Asaresult,wehavemuchsmallerluggageholdswhichresultsinweightandsizelimitations.TheFederalAirlinesluggagespecificationsareasfollows:

TYPE OF BAG

• SOFT (all-sides)luggage/duffelbagswithONEflatsidewillbeallowed;• Maximum luggage weightis20kg/44lbs(inthehold);luggage sizeis40cm

(16inches)widex30cm(12inches)highx60cm(24inches)long;• Maximum hand luggageis5kg/11lbs(1softpieceallowedwithONEflatsideonly);• Weoffersoftsidedbagswhichcanbepurchasedatourloungeatanadditionalcost.• Shouldyourluggageexceedtheabovelimitations,wewillNOT BE ABLE toload

it.WedoprovideaCOMPLIMENTARY LUGGAGE STORING FACILITY (provided guests are booked on a return basis).Excessluggageremainstheresponsibilityoftheaffectedpassengeratalltimes.

• OversizedluggageCANNOTbecarriedonyourlap.Yoursafetyisourfirstpriorityandunsecuredobjectsinsidethecabinarehazardous.

FEDERAL AIRLINES BAGGAGE LIMITATIONS

• EXCESS/ ADDITIONAL LUGGAGE:Attimes,duetoanaircraft’sconstraints,excessluggageandoverweightluggageisproblematic.Thereforeanyexcessluggageover20kgsneedstobepre-bookedandpre-advised.Wemightnotalwaysbeabletoassistshouldexcessluggagenothavebeenpre-booked.

• Forlessthan10kgextraluggage,therewillbeanR800surcharge,thisissubjecttoaircraftoperationalpayloadavailability.

• Shouldanypassengerrequiremorethan10kgextraluggage,wewouldallocatea“freightseat”forR2,000.Thiswillallowforanadditional40kgluggagecapacity.

• Forflightsafetyandoperationalreasons,alladditionalfreightallowancesalwaysremainssubjecttoavailability.

• ItremainstheresponsibilityofthebookingagenttoinformtheirclientofFederalAirlines’baggagepolicy.

DANGEROUS GOODSThe following dangerous goods are not permitted on board the aircraft:• Flammableliquidsandsolidssuchaslighterorheaterfuel,paintandmatches.

Radio-activematerial,oxidizingmaterialsandorganicperoxidessuchasbleachesandfiberglassrepairkits;

• Firearmsandexplosives,handguns,automaticweapons,munitions,ammunitionsincludingblankcartridges,pistolcaps,fireworks,flares,smokecanistersandcrackers.

• Infectioussubstancessuchasbacteriaandviruses;

• Corrosivessuchasmercury,acids,alkalisandwet-cellbatteries;• Compressedgases.Deeplyrefrigeratedflammable,non-flammableandpoisonous

gasessuchasbutane,oxygenpropaneandaqualungcylinders;• Wedonotaccepthumanremainsforcarriageonanyroutes.However,thecarriage

ofashesispermittedprovidedacopyofthedeathcertificateandthecremationscertificateaccompaniesthem.Youmustensuretheashesaresecurelypackedinanappropriatecontainerandshouldbeincludedinyourhandluggage.

We are always proud to welcome all of our passengers to our departure lounge; we offer the following facilities to all departing and arriving passengers

FEDERAL AIRLINES DEPARTURE LOUNGE

• Complimentaryflavouredteas,espresso,cappuccino,mochachino,latte,hotchocolate,softdrinks,fruitjuiceandhomemadebiscuitsavailable;

• Complimentaryfreshsandwiches,fruitandsnacksavailable;• Complimentarywi-fiinsideourdeparturelounge;• Boutiqueshoppingexperience;• Complimentaryshowerfacilities;• Complimentarybaggagestoragefacilitiesavailablebetweenthehoursof8am

and4pm,offeredonareturnflightbasis;• Beautifulprivateloungewithprivategardentoenjoywhileyouarewaitingfor

yourflighttodepart;• ComplimentaryreturntransportbacktoO.R.Tamboforpassengersreturning

fromourshuttleflights;• Guestrelationscontacte-mail:[email protected].

We provide a complimentary meet and greet service to all of our passengers upon arrival at Johannesburg, please note the following regarding this service:

FEDERAL AIRLINES MEET AND GREET SERVICE

• FederalAirlinesoffersthisserviceonacomplimentarybasis;• Weofferthisserviceforallpassengersarrivingonanyscheduledflightlanding

after6am,providedwereceivetheflightinformation72hrsbeforedeparture;• Passengersarrivingbefore6amneedtomaketheirownwaytoourkiosk,a

FederalAirlinesdriverwillmanthekioskfrom6:30amtotransportgueststhathavearrivedearlytotheloungeifprearranged72hrsbeforedeparture;shouldguestsrequireanearliermeetandgreetservice,thiscanbearrangedbyFederalAirlinesatanadditionalcharge.

• Ourloungeisoperationalfrom7amdaily,andourairportkioskisoperationalfrom8amdaily;

• Passengersmaybemetasagroupshouldwehavemultiplepassengersarrivingoffthesameflight;

• Wecannotbeheldliableshouldthepassengersmissourrepresentativeswhentheycomethrougharrivals;wewillendeavourtobewaitingforthematthemostvisiblepointastheyarrive;

• Afterpassengershavebeenmettheywillbeescortedtoourterminalcounterwheretheywillbeassistedontothetransporttobringthemtoourprivatedeparturelounge.

IMPORTANT INFORMATION


WeofferashuttleserviceandNOTascheduledservicethereforetimesandroutesmayvaryfromday-to-daydependingonactualbookings.Allshuttledeparturetimesaresubjecttochange

• Guestsbookedonshuttleflights,arenotguaranteedtobeonthesameaircraft.FederalAirlineswilldoallpossibletoassistfamilies/groupstogether,subjecttooperationalrequirements;

• Aircraftlandingand/ordeparturemaybedelayedduetoanimalsobstructingtherunway;

• O.R.TamboInternationalAirportisoneofthebusiestairportsinthesouthernhemisphere.Assuchweoftenincurairtrafficcontroldelaysduetoaircraftcongestion;

• Transportbetweengamelodgeairstripsandtheactuallodgeswillbeprovidedbythelodge,weconstantlyupdatethelodgestaffwithallflightdetailssothattheyarewellpreparedforourguests’arrival;

• Confirmedbookingssubjecttoautomaticreleaseifpassengers’fullnamesarenotreceivedattimeofconfirmation;

• Wereservetherighttoincludetechnicalstopsenrouteduetooperatingconditionsatthetime,whichisintheinterestofsafetyandatthesolediscretionofthecaptain;

• Smokingisnotpermittedonanyofourflights;• FederalAirlinesoperatesasapoint-to-pointairlineandwillnotbeheld

responsibleorliableshouldincoming/connectingflightsbemissed/delayedresultinginpassengersmissingtheirshuttleconnectiontothebushoronwardflights.Wewillendeavourtoassistthemonalaterdeparturefrom/tothebush,subjecttoseatandflightavailability;

• Wecannotbeheldliableorresponsibleforanydelaysduetoweather,airtrafficcontrolortechnicaldelays,wewillrectifythesituationtothebestofourability;

• Intheeventofbadweather(lowcloudorwater-loggedrunways),FederalAirlinesreservestheright,intheinterestofsafety,toeithercanceltheflightordiverttothenearestsuitableandserviceableairstrip;

• Thismightmeanaroadtransferforthegueststogetto/fromtheirfinaldestination.Uponadecisionbeingmade,eitherFederalAirlinesortheAgentwillmakethenecessaryarrangements.Thisdiversionwillonlybedoneintheinterestofsafetyandwhenweatherand/orrunwayconditionsarenotsuitabletolandatyouroriginaldestination.

• FederalAirlines(Pty)Ltd.TradingasFederalAirlinescannotbeheldliableorresponsibleforanydelaysduetoweather,resultinginmissedconnectionswhenreturningfromanylodge.

• Forgroupbookingsonshuttleflightsto/fromJohannesburg,bookingsarerestrictedto18passengersperdeparturetime.Anyadditionalpassengerscanbeaccommodatedonaprivatecharterbasis.

• Forgroupbookingsonallothershuttleroutes,bookingsarerestrictedto9passengersperdeparturetime.

• Anyadditionalpassengerscanbeaccommodatedonaprivatecharterbasis.• ChildfaresareapplicabletoInternationalratesonly.• Childfaresarepricedat25%offthepublishedfare.Childratesareapplicable

forages2to11.• InfantfaresareapplicabletoInternationalandDomesticrates.• Infantfaresarepricedat75%offthepublishedfare.Infantratesareapplicable

forages0to2.• ExpectantmothersmaytravelwithFederalAirlinesuptoandincludingthe

27thweekoftheirpregnancy.Thismustbeinclusiveoftheirreturnflightandmustbeabletoproduceadoctor’scertificateconfirmingthestageoftheirpregnancyandthattheyarefittofly.

FEDERAL AIRLINES GENERAL TERMS AND CONDITIONS

Federal Airlines cannot be held responsible for any failure to perform its obligations under the terms and conditions as laid out in this document, if it is prevented or delayed in performing those obligations by an event of force majeure.

• 15+Dayspriortodeparturedate-NOCHARGE• 14-7Dayspriortodeparturedate-30%oftotalfare• 6-1Dayspriortodeparturedate-75%oftotalfare• Dayofdeparture-100%oftotalfare

Unlimitedchangespermittedonallbookingsatnocharge.

SHUTTLE SERVICES – CANCELLATION POLICY

CarriageofliveanimalsispermittedonboardFederalAirlinesflights.Formoreinformation,termsandconditions,pleaseviewourwebsite,www.fedair.com

TRANSPORT OF LIVE ANIMALS

NOTE: Extra seats are to be booked for the extra equipment travelling per passenger accordingly.

Wheelchair / Disabled Passengers• Shouldpassengerswithdisabilitiesrequireanyextraequipment,thismustbe

bookedandpre-advisedinadvance.• Atalltimes,wewillendeavortoaccommodateandcarrythisequipmentfreeof

charges,howevershouldthetotalweightoftheextraequipmentexceed15kg,extrachargesmaybecomenecessary,limitedtoamaximumofR2,000.

• Thischargewilldependonthefollowingfactors:numberofpassengersbooked,remainingavailablepayloadandluggagespacecapacityontheflight.

NON-STANDARD PASSENGERS AND EQUIPMENT


Wheelchairs: Manually Operated Wheelchairs ManuallyoperatedwheelchairsmaybeallowedonFederalAirlinesflights:

• Atalltimes;howeverconsiderationmustbetakenintermsofsizeasnotallaircraftintheFederalAirlinesfleetcanaccommodatethebulk/shapeofafold-awaywheelchairincargopods,etc.

• TheCaptainoftheflightmustbeinformedoftheparticularcargoonboardhis/herflightthedaybeforehandorattheveryleast15minutesbeforetheflightdeparts.

Get on board withFederal Airlines

Foranyfurtherinformationpleasevisitwww.fedair.com

CONTACT USINTERNATIONAL DIALLINGFEDERAL AIRLINES JOHANNESBURG

AIR CHARTER SERVICES

Tel:+27113959000Fax:+27113959010EmergencyNumber:+27715174385Email:[email protected]

Tel:+27113959000AfterHourscell:+27829462962Fax:+27113959010Email:[email protected]

DOMESTIC DIALLINGFEDERAL AIRLINES JOHANNESBURG

AIR CHARTER SERVICES

Tel:0113959000Fax:0113959010EmergencyNumber:0715174385Email:[email protected]

Tel:0113959000AfterHourscell:0829462962Fax:0113959010Email:[email protected]

shuttle 2021 agents manual · 2020. 12. 15. · with federal airlines. the experience begins on the...

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