si b06 05 14 service roundtable technical service service

SUBJECTService Roundtable: May 2014 ShowMODELAllsituationThe Service Roundtable is streamed to dealers as video-on-demand (VOD). This is accessed via the ICP (Interactive Career Pathway). More details can be found in SI B06 13 06 (Service Roundtable), together with show dates, training credits, etc.

On May 21, 2014, the May edition of the Service Roundtable will be released. This program will be approximately 60 minutes long and will address Service Technicians, Service Managers, Service Advisors, and Shop Foremen. Because of the VOD format, the show may be viewed at any time.

The Service Roundtable will be divided into the following parts:

Technical and product issues that BMW NA has been made aware of through customer and dealer contacts, contact with BMW AG, PuMA cases, etc.

Workshop Technology Update PuMA "Info Only" Case Update Technical Training Express Tooltime World According to Warranty Aftersales Newsflash TeileClearing

Copies of the slides presented during the show are attached to this bulletin. The slides are a valuable reference for the most current information regarding service issues, but should not be used as a substitute for watching the Service Roundtable. Because situations change as we learn more about technical issues, always refer to current Service Information bulletins for technical information before consulting the Service Roundtable slides.

A listing of the subjects covered this calendar year is attached to this SI. A listing of subjects covered in 2013 may be found in SI B06 12 13.

Feedback for Service Roundtable can be submitted by clicking on the link in ICP (see attachment).

Attachments

SI B06 05 14Service Roundtable

May 2014Technical Service

[ Copyright ©2014 BMW of North America, Inc. ]

May 2014 Service Roundtable 5/19/2014

1

Product Quality Update

Situation• F0x and F1x vehicles

• Front Collision Warning• With option 5AD – Lane Departure

Warning


Cause• Environmental conditions

• Direct sunlight• Heavy rain• Dirt• Fog• Ice or snow• High cabin temperature (system

affected upon start-up, not while driving)

Product Quality Update Product Quality Update

Field• Do not replace any parts!• Information found during investigation

when CCM is seen:• Color of the message icon is “white”• The driver is affected by the sunlight• Message cleared on its own

• SI B66 04 14 will be released shortly• System is still operational, but with limited

functionality


Situation• All F-Series vehicles

• The CBS (Condition Based Service) due date is reset to 01/2000

• No fault code is stored


Cause• Communication error between the

DME/DDE and the instrument cluster


2


Field• DO NOT replace parts!• Obtain all information for performed “Oil

Services” and “Vehicle Check Services”• Reset the CBS data by carrying out test

function #25, “Software reset,” in the instrument cluster

• Enter the check sum of the last 5-digits of the VIN to activate this test function


Field• Set the time/date via the iDrive controller • In “Vehicle Info,” check if the CBS data for

“Oil Services” and “Vehicle Check” now displays the correct values

• Reprogram the vehicle with ISTA/P 2.52.3• Refer to the updated SI B62 06 13


Situation• E70, E89, E84

• Comfort Access does not function correctly with the replacement remote

• When locking the vehicle, it will unlock immediately


Cause

• The problem with Comfort Access is that the missing remote is somewhere inside the vehicle


Field

• In this case, DO NOT replace any parts to fix Comfort Access for locking the vehicle

• In all cases, we found the lost remote inside the vehicle


Field• Check under the carpet; behind the dash;

inside the seat trim; and under the seat

• If you encounter this situation on other models, submit an Info Only PuMA case

• Thanks for your help and feedback


3

Taken by James Perry of Wyoming Valley BMW

Lost remote

• Video

• Changes found in ISTA 3.43.


Situation• All 3 Series with the N47T diesel engine

• Exhaust leak at the flexible pipe on the Diesel Particulate Filter (DPF)

• A replaceable coupler is listed in ETK with a repair procedure in ISTA/D



Field• This repair is available as an alternative in

customer-pay situations• Always replace the DPF if the flexible pipe

is leaking and the vehicle is still covered under warranty

• SI B18 XX 14 will be out shortly


4


Information• MSA functional description in ISTA





5


Information• Hybrid and Electric Vehicle (EV) PuMA

Case submissions• eMobility MUST be used for any

system/component unique to hybrid or EV


Information• Examples of Hybrid or EV systems include,

but are not limited to:• EME • SME• HV battery• A/C compressor (EKK)• Starter Generator (SGR)• Electric Heater (EH)• Charging System


Information

• Submitting cases into the incorrect Area* can cause a delay in response time!

• Refer to SI B00 08 12


Information• I01/I12 – New A/C refrigerant oil

• New A/C oil is called SANDEN SP-A2• Similar lubricant properties

but less electrically conductive than previous PAG oil

• Old and new oils are not compatible


Information• I01/I12 – New A/C refrigerant oil

• I01/I12 systems must only be filled with SP-A2 oil

• Oil will be available shortly via Virtual Warehouse


6


Information• All I01/I12 existing A/C equipment may

continue to be used for r134a • Oil should not be automatically

injected using this equipment


Information• Correct oil should be added

manually prior to filling the system• Tool recommendation to follow

• System volume of oil:• 240g w/o heat pump• 300g w/ heat pump


Situation• I01 (i3) FC 21E046 – HVS

heating element short circuit• Fault stored in HV Battery

Electronics (SME)• Not customer-relevant fault


Cause• Relevant test plan is inconclusive• Most cases are due to an erroneous fault


Field• Connect a charger to the charge port• Check the frequency for 21E046

• Freq <= 5 – Clear fault and release car• Freq > 5 – Replace the S-Box in the HV

battery• NOTE: TC approval is required for the S-

Box

• Video

• Battery Care Information


7

Service Quality

Information• Updated Repeat Repair log form

• Now called Repeat Visit Log

Service Quality

Repeat Visit Log

Service Quality

Repeat Visit Log

Service Quality

Repeat Visit Log

Service Quality

Repeat Visit Log

Service Quality

Repeat Visit Log


8

Service Quality

Repeat Visit Log

Service Quality

Information• Request forms by email• Email the Repeat Visit log after the 1st

month so we can review repeat visits caused by BMW

• Email address:[email protected]

• Video

• ISPI Next migration

Aftersales SystemsISPI Next – Preparations

• DHCP Migration* – move DHCP function from the ISIS server to a local network device

• Bandwidth* – minimum bandwidth for workshop network 15/1 Mbit(recomended 20/3 Mbit)

• Network Readiness* – Connectivity to specific IPs, URLs and Ports according to planning handbook (see Workshop Technology Website on Centernet)

• ISPI Next Admin Training Certification

Aftersales SystemsISPI Next – Preparations

• *Contact API International (Charles Willgren) to check and confirm your status of preparation and to request help/consultation if needed: [email protected]

Aftersales Systems4 Steps of the Migration

1. Setup administration area• Provide ISPI Next admin access to

device management console (ISPI Admin Cockpit) in Dealerspeed/DCSnet via assignment of new DEMS role: “ISPI Next Administrator”

• Integrate shared storage device (NAS) into network & test client device comm


9


2. Migration of workshop• Integrate ISSS Next (Win 8.1) into

workshop environment• Install Windows 7 32 bit OS on ISIDs

and ISSS R6s• Register devices via BMW Client (ISPI

Admin Client)• Install approved BMW software on all

devices / anti-virus


3. Migration of service consultation:• Integrate ISPA Hub (Windows Server

2012) into network


3. Migration of service consultation:• Integrate ISPA Hub (Windows Server

2012) into network4. Conclusion

• Disconnect ISIS from Network (no shutdown) / migrate ISAPs

Aftersales SystemsCritical Points & Take-aways

1. ISTA and ISTA/P are only approved and supported on ISID R1/R2s and ISSS R6/ISSS Nexts• Installation of these ISPI Next

applications is not approved for Service PCs or any other PC. *General BMW requirements for Service PCs can be found as usual on DCSnet. Obviously consider as well requirements of non-BMW applications (e.g. DMS) when upgrading/spec’ing your Service PCs


2. The function of the current 3G ISTA/P PC Client is dependant on the central ISIS server. • With the migration to ISPI Next and

autonomy of the applications on each device, the ISTA/P PC Client will no longer be available


3. The BMW NA Aftersales Systems team can be contacted for questions and concerns regarding ISPI Next via email: [email protected].


10


1. Setup administration area• 1-2 hours

2. Migration of workshop• 2 weeks

3. Migration of service consultation• 1 night

TeileClearing Update

Information• Changes to be introduced in June 2014• Added:

• DME – F26, F80, F82• Engine – F26, F80, F82• ZF Automatic Trans – F26• GETRAG DCT – F80, F82• Entry Media – F01, F02, F06, F12, F13,

F25, F26


Information• Removed:

• None


Situation • Part is replaced by customer or aftermarket

shop• Vehicle arrives at BMW dealer for a parts

warranty• Dealer finds part installed incorrectly


Field• TC is not responsible for making warranty

decisions• Follow Warranty Policy and Procedure for

Part Warranty guidelines


Situation • F0x, F1x, F2x, F3x, I01• HU-H hard disk diagnosis• HU-H navigation screen frozen• Bluetooth device unable to pair• Unable to load media to HU-H• Unable to load phone book


11


Cause• Possible issue with the internal hard disk


Field• HU-H hard disk diagnosis

• Check the hard drive space size• Menu: Music Collection

• Manage Music Collection• Free Memory

• Check to see if new media can be loaded onto the HU-H

• Video

• Deutronic GMBH current product line

World According to Warranty

Situation• Updates to the Encore Delivery Program• N63T engine oil level-related work

procedure has been removed from the bulletin

• A procedure to claim a BMW Encore service on sold service loaner and sales demo vehicles has been added


Situation• SI B00 09 13 has been updated with this

new information


Situation• i3 Battery Warranty

• The Warranties department has received some inquiries on the battery warranty for the i3

• The lithium-ion HV battery is covered against defects in materials or workmanship for 8 years or 100,000 miles, whichever occurs first


12


Situation• The battery modules are also covered

against excessive capacity loss for the same period

• For additional information, please see SI B00 01 14


Situation• Transmission fluid service clarification

• Replacing the automatic transmission fluid should be performed as stated in the Center Operations Manual or the Service and Warranty Information booklet for vehicles prior to MY2011

• Perform service at 100,000 miles


Situation• Going forward, there will be a 2,000 mile

grace period to perform this service, i.e., a transmission service can be performed from 98,000 to 100,000 miles

• The BMW Maintenance Program Center Operations manual will be updated with this new information

2014 Service Roundtable Subjects

Note the following abbreviations:

E6x = E60, E61, E63, E64 E65 = E65, E66 E7x - E70, E71, E72 E85 = E85, E86

E9x = E90, E91, E92, E93 F0x = F01, F02, F04 F3x = F30, F31, F32, F33, F34

Show Date Vehicle SubjectGroup

05/14 All0 eMobility PuMA Case Submissions

05/14 All0 PuMA: Quality Feedback Awards

05/14 All0 Service Quality: Updated Repeat Visit Log

05/14 All0 TeileClearing: TeileClearing and Warranty Approvals

05/14 All0 TeileClearing: TeileClearing Monthly Update

05/14 All1 Warranty: i3 Battery Warranty

05/14 All1 Warranty: Transmission Fluid Service Clarification

05/14 All1 Warranty: Updates to Encore Delivery Program

05/14 All1 Workshop Technology: ISTA 3.43 Changes (Live DME Values) (video)

05/14 All1 Workshop Technology: The Five Steps of Migration to ISPI Next (video)

05/14 All4 Tooltime: Deutronic Product Line (video)

05/14 All12 MSA Function After Programming

05/14 N47T18 N47T DPF Repair/Replace

05/14 All61 BatteryCare Application Tips and Tricks (video)

05/14 I0161 i3 HV Battery Heating Element

05/14 FXX62 CBS data incorrectly resets to 01/2000

05/14 I01, I1264 New i3 AC Refrigerant Oil

05/14 FXX, I0165 TeileClearing: HU-H CID Malfunction

05/14 FXX, I0165 TeileClearing: HUH HDD Diagnosis Tips

05/14 F0X, F1X66 Front Collision Warning

05/14 E70, E89, E8466 Lost Remote and Comfort Access

04/14 i30 i3 Launch and Technical Topics

04/14 All0 Quality Feedback Awards

04/14 All0 TC Replacement Part Selection

04/14 All0 TeileClearing Monthly Update

04/14 All1 Warranty: Cylinder heads and Injector holddowns

Friday, May 16, 2014 Page 1 of 5


04/14 All1 Warranty: Removal of FAQ's and EVP Defect Code Portal

04/14 All1 Warranty: Repair Orders Left Open

04/14 F252 Aftersales: F25/ F25 LCI Trailer Hitch Overview (video)

04/14 All3 Training: EOS Tester (video)

04/14 F333 Training: F33 Overview and New Reference Manual (video)

04/14 All4 Deutronic Charger Repairs (video)

04/14 All7 AIR (Aftersales Information Research) (video)

04/14 All7 KISU Update (video)

04/14 All7 The Five Steps of Migration to ISPI Next (video)

04/14 Diesels11 Carbon Cleaning Update for Diesel Intake Manifold (video)

04/14 N63T12 N63T Mixture Faults

04/14 E7X26 SIB260114; Checking the Front Driveshaft (E7X) (video)

04/14 All32 Hydro-Bearing Replacement (video)

04/14 F1051 B51 11 11 Door Wont Open, Bowden Cable Freezes

04/14 F06, F1354 F06/F13 Sunroof Cannot Be Closed

04/14 F1554 F15 Panorama Sunroof Does Not Open or Close

04/14 All61 Battery Care Application Improvements

04/14 F2561 F25 MSA Function After Programming

04/14 i361 i3 HV Battery Overview (video)

04/14 All61 Side / Hazard / Parking Lights Left on Causing Dead Battery

04/14 All65 Sending Addresses to the Vehicle Using Google Maps

04/14 F3066 F30 Trunk Unlocking Operation After Programming

03/14 2015 vehicles0 QC1 for the first 2015 MY models (reference 3 SIBs)

03/14 All0 TeileClearing update


03/14 All1 Warranty: Incomplete appeal information

03/14 All1 Warranty: Part Warranty clarification

03/14 SULEV vehicles1 Warranty: SULEV repair coverage

03/14 All3 Training: New Class 1451 Maintenance Technician

03/14 All TC Actions7 FASTA session and PuMA fault code field



03/14 All7 Service Quality toolbox

03/14 All9 Programming tips & tricks

03/14 N20, N2611 N20/N26 bearing position classification missing

03/14 All12 Ignition coils

03/14 F1532 F15 EPS initialization

03/14 F2532 F25 steering wheel vibration actuator level unacceptable

03/14 F2552 F25 lumbar support inoperative

03/14 F15, F2561 F15 and F25 CAN faults case study field (video)

03/14 F1561 F15 BDC replacement procedure (video)

03/14 E90, E91,E92, E9363 E90, E91,E92, E93 xenon headlight (video)

03/14 F2563 F25 rear light malfunction

03/14 All with HU-H65 HU-H constantly resetting

03/14 All TC Actions65 NBT Case submittal

03/14 All with RTTI84 ARTTI traffic information is inoperative

03/14 All KISU vehicles84 KISU update (video)

02/14 F01, F020 F01/F02 LED Fan Replacements

02/14 All0 TeileClearing Updates


02/14 SULEV vehicles1 Warranty: SULEV Repair charged to goodwill

02/14 All1 Warranty: Warranty Survey

02/14 I013 Training: I01 EOS Test

02/14 I013 Training: I01 Training Courses (video)

02/14 M57Y11 M57Y Carbon Blasting (video)

02/14 N20, N2611 N20/N26 Vacuum Pump ID

02/14 N5513 N55 ETK error for injectors and DME's

02/14 N57T13 N57T SCR Efficiency faults

02/14 F15, F3X33 Delivery Stop/Service Action Rear Diff

02/14 F1534 F15 Brake pressure sensor fault

02/14 All34 Unnecessary Brake Component Replacement (video)

02/14 All36 Tire Pressure Monitor Diagnosis (video)



02/14 E9354 E93 top removal tool spare part (video)

02/14 All61 Battery Care

02/14 All61 Battery Care: Keyreader has to be performed

02/14 All62 CBS data is incorrectly reset to 01/2000

02/14 F3X64 F3X IHKA buzzing, whirring noise @ 2500 rpm

02/14 All65 ACSM with low & high resistance

02/14 F1065 F10 Seat Mat with Fault (video)

02/14 All65 HU-H NAV road map installation process not working

02/14 F1566 F15 Replacement Key

02/14 All66 PDC rear center sensor erroneously shows obstacles

02/14 i367 i3 HV Component Overview (video)

01/14 All0 TeileClearing Update

01/14 All1 Warranty: Emissions Warranty

01/14 All1 Warranty: Policy Updates

01/14 All1 Warranty: Updated CPO

01/14 All7 ISPI Next – Open systems and what does it mean (video)

01/14 All7 ISTA 3.0 Diagnosis Protocols (video)

01/14 N20, N2611 N20/N26 Camshaft Check Campaign

01/14 E8916 E89 Fuel Pump Noise - Campaign and Customer Complaint

01/14 F01, F0231 F01/02 Rattle from front axle (xDrive only)

01/14 All61 Battery Care Update

01/14 F1561 BDC Diagnosis and Repair Information

01/14 All61 E Series Battery Test and IBS Sensor

01/14 All62 CBS data is incorrectly reset to 01/2000

01/14 All62 KM/H is displayed in the center of the speedometer

01/14 E90, E9163 E90; E91 xenon headlight aiming down

01/14 All63 FRM3 no communication with ISTA

01/14 E72, F02H, F04, F10H,F30H

67 Hybrid Vehicle Case Submittal

01/14 i367 i3 Level 1 body repair

01/14 All84 BMW Remote App Inop after programming



01/14 All84 ConnectedDrive features inoperative - Online tool (video)


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si b06 05 14 service roundtable technical service service

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