si rfp vol 1 - part ii
TRANSCRIPT
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Annexure VII: Scope of Services
1. Overview of CAS (State) & CAS (Center) with Scope of CAS Customization:
1.1.CAS (State)
The primary functionality at police stations will emphasize on crime and investigation and criminals detection. Following are the main services to be delivered through CAS (State).
# Registration:
The Registrations can be of general service petitions or general complaints. This service is initiated once the citizens register their complaints or petitions with police personnel. Based on nature of the petition (General Service Petition, Cognizable Complaint, Non-Cognizable Complaint) the service to citizens will be honored by issuing general service petitions like No Objection certificates, Permissions etc., or registering a complaint and issue FIR/NCR. Based on the evidence and facts, the police personnel will proceed for investigation.
# Investigation:
After a complaint is registered, police initiates the investigation process. The identified Investigating officer will visit the crime scene and record the crime details The Investigating officer will send the collected evidences to external agencies for further verification. The IO will arrest the accused if any and proceed for interrogation and later file a charge sheet/final report and submit the accused in the court.
# Prosecution:
Interfacing with the courts during the prosecution of cases is an integral part of the responsibilities of police personnel. After filing the charge sheet the police personnel will update the Trial details and execute the summons/warrants issued by court. The police personnel will also record the court disposal details include persons involved, attendance, examination, court order, details about bail and status of accused.
# Basic Search & Reporting:
Since the inception of the case the police personal will search different registers to track/identify the criminals involved in different cases/crimes. This will help the police personal to map the missing cases with un-known dead bodies and enable them to generate different reports like MCR’s, NBW’s, PT cases, UI cases etc.,
1.2.Overview of CAS (Centre)
National Crime Records Bureau (NCRB) is the central nodal agency for the management of crime and criminals’ related data at a national level. The purpose is to maintain a national database of crimes, criminals, and other information collated from the States across the country and provide the reporting and analysis on the data to various stakeholders.
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1.3.Functional Services offered by CAS:
1.4.Functional Services offered by CAS (State)
The following is an overview of the services for CAS (State):
a. Citizen Portal Service:
This service shall enable Citizens to request services from Police through online petitions and track status of registered petitions and requests online. Citizen’s requests/services include passport verification services, general service petitions such as No Objection Certificate (NOC) for job, NOC for vehicle theft, NOC for lost cell phone/passport, Licenses for arms, processions etc.
b. Petition Management Service:
The service shall enable the police personnel to register and process the different kinds of petitions, complaints (FIR, NCR, etc.) and general service requests from citizens at the police station.
c. Unclaimed/Abandon Property Register Service:
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The service shall enable the police personnel to record and maintain unclaimed/abandoned property registers and match the property with property in lost/stolen registers.
d. Complaint and FIR Management Service:
The service shall enable the police personnel to register and process the complaints (FIR for cognizable complaints, Non-Cognizable Report for non-cognizable, Complaint Report for general complaints, etc.) reported by the public.
e. PCR Call Interface and Management Service:
The service shall enable the police personnel to register and process the complaints as received through the Police Control Room through the Dial 100 emergency contact number.
f. Investigation Management Service:
The service shall enable the police personnel to process the complaints through capturing the details collected during the investigation process that are required for the Investigation Officer to prepare a final report.
g. Court and Jail Interface & Prosecution Management Service:
The service shall enable the police personnel to interface with the courts and jails during the investigation process (producing evidence, producing arrested, and remand) and during the trial process.
h. Crime and Criminal Records and Query Management Service:
The service shall enable the police personnel to view the several registers and perform basic and advanced queries on the crime and criminal information.
i. Police Email and Messaging Service:
The service shall enable the police personnel to send / receive both official and personal correspondence.
j. Periodic Crime and Law & Order Reports and Review Dashboard Service:
The service shall enable the police personnel to view the reports and dashboards required conduct the periodic crime and law & order reviews of the police station(s) under the officer’s jurisdiction.
k. Notification of Alerts, Important Events, Reminders and Activity Calendar or Tasks Service:
The service shall capture / generate the required alerts, important events, reminders, activity calendar, and tasks.
l. State-SCRB-NCRB Data Transfer and Management Service:
The service shall enable the states to collate, transform, and transfer the crime, criminal, and other related data from state to NCRB.
m. State CAS Administration and Configuration Management Service:
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The service shall enable the individual states to configure the application to suit to their State’s unique requirements.
n. User Help and Assistance Service:
The service shall enable the end user to view the help manuals of the application and in guiding the end user in using the application.
o. User Feedback Tracking and Resolution Service:
The service shall enable the police personnel in logging the issues/defects occurred while using the system.
p. Activity Log Tracking and Audit Service:
The service shall capture the audit trail resulting from execution of a business process or system function.
q. User Access and Authorization Management Service:
The service shall enable the administrative user in setting the access privileges and will provide
authentication and authorization functionality
1.5.Functional Services offered by CAS (Center):
The following is an overview of the services for CAS (Center):
a. State-SCRB-NCRB Data Transfer and Management:
The service shall enable the NCRB to receive, transform, and collate the crime, criminal, and related data from states, to organize it suitably to serve NCRB requirements.
b. Crime and Criminal Reports:
The service shall enable authorized personnel to generate the reports and perform analysis on the central crime, criminals, and related data repository of the nation.
c. Crime and Criminal Records and Query Management:
The service shall enable the authorized personnel to view the several registers and perform basic and advanced queries on the central crime, criminals, and related data repository of the nation.
d. Talaash Service:
The service will enable the user to search for missing persons across the national database.
e. Person of Interest:
The service will enable the user to search for persons of interest such as persons wanted on outstanding warrants, accused, charged, habitual offenders, and convicts across the national database.
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f. Registered Vehicle and Vehicle of Interest Service:
The service will enable the user to search for registered vehicles and vehicles of interest such as, missing / stolen vehicles, abandoned / unclaimed vehicles, and vehicles involved in traffic incidents across the national database.
g. Publication Service:
This functionality will help the NCRB to publish the periodic crime reviews to the NCRB portal.
h. NCRB Citizen Interface:
The service shall enable the citizens to access / search the NCRB National Database on the data (ex, Stolen Vehicles / Property, Missing Persons, etc.) that is approved to be made accessible to public.
i. NCRB Interface for RTI:
The service shall enable the authorized external stakeholders to access / search the NCRB National Database, submit and receive responses on the RTI requests.
1.6.CAS Customization:
The Core Application Software (CAS) is being developed based on the architectural guidelines provided by NCRB to SDA. Customization development architecture should be homogenous, simple, and light-weight. The SI should explore and recommend the architectural patterns to keep the architecture simple and light weight and follow CAS Development Architecture. The same architecture guidelines would hold true for both CAS Center and State.
CAS Center and State are being developed on an n-tiered model with clear separation between the presentation, business, and data tiers. Any communications with the external systems have to be executed through web services to retain the data-security. The definition of the screen elements, screen design, presentation side logic and validations should be retained in the presentation tier. The presentation logic should be able to be built and deployed as a separate entity. There should not be any data access or business logic in the presentation tier.
The business logic tier should contain all the modular application components, business logic and services that will be used by the presentation tier and any other external systems.
The data access logic should be limited to data access tier and should be kept separate from the business logic tier. All the database access from the business logic tier should go through the data access tier.
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1.7. Indicative Solution Architecture
1.8.Scope of CAS Customization:
MP Police has some specific needs of functionalities to deal with crime and criminal in effective manner, CAS offers common functionality for all the police station across the country and thoseadditional functionalities inclusion make CAS more effective for MP Police, thus need of those functionality comes as customization identified over CAS.
Proposed Customization over CAS:
Citizen Information System with Additional services State specific reports Integration of local acts National Service Delivery Gateway (NSDG)/ State Service Delivery Gateway (SSDG) CAS Offline Functionality
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Objective and Functional Specification of Customization:
A. Citizen Information System with Additional services:
Objective:
Information about Servant, Tenant should be in Police record and must be verified as in most of thecases they are identified as culprit and thus their verification would provide prevention against crime. Another key aspect is the information about senior citizens to Police as Senior citizens are the prime target of any criminal. Arms, Character, Passport verification are some of the crucial information needed that must be part of this module. These services will help police to pay their attention on these key areas. CAS was developed in accordance with the vision of central government and has a very broad scope; as a matter of fact some of these key areas were remained unnoticed and thus need to be added. RTI (Right to information) act must be a part of this so that citizen as well as police personals can be aware of their rights; as this would improve definition of citizen’s & Police’s roles and responsibilities. This module would serve the embedded aims of CCTNS; that is to improve Citizen-Police Relationship, to develop confidence of common man on Police so that to develop a healthy environment which would help in great deal to control Crime and criminals in effective manner.
Functional Specification:
Under Customization of this module MPCOPS expects from System Integrator that SI would customize this module for maintaining database about Servants, Tenants, Senior citizens and Arms, Passport, Character verification etc. and must provide interface to the police officials so that they can access these information for better working.
SI must incorporate RTI (Right to information) act to this Module so that citizen as wells as police personnel can be aware of their rights.
Police Directory would also present as part of this Module so that citizen can contact to the concerning area officer as and when they require.
Under customization; this module must introduce NEWS panel that can update police personnel & public for NEWS update. Interface must provide details of higher police officers of rest of the state. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI).
System Integrator must perform a comprehensive study to get more features for customization of this modules and SI must be flexible enough to incorporate suggestions during Software requirement specification and studies.
B. State Specific Reports:
Objective:
Police department of each and every state deals in their own way, Maximum functionalities of Police Stations are same across the country. But still there is approx. 20-30% information
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requirement of police department differs from state to state. CAS has covered all the generic report which are common to all the states but this requirement is completely known to specific states. This requirement is completely associated to police stations and department’s functionality. These reports would help MP Police to get their desired information. This customization is intended to equipped police on specific reports and support on quick working.
Functional Specification:
MP Police department has some specific needs of reports those are different from other states. Those reports would be based on the internal workflows / procedures and they are different from other states hence customization is required for getting MP state specific reports. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI) and SI must be flexible enough to incorporate suggestions during Software requirement Specification studies.
C. Integration of local acts:
Objective:
Each and every state has its own local acts and rules those are differ from other state. CAS is generic software to serve all the states but it must be customized for integration of state local acts and rules because every action must be taken under national and local acts and rules publish by government. Vision of this module will allow police to take action under defined acts and rules formed for public and police.
Functional Specification:
System Integrator must make sure that CAS must be customized for integration of local acts and rules. Actual requirement specification needs to be done at the time of detailed analysis by System Integrator (SI) and SI must be flexible enough to incorporate suggestions during Software requirement Specification studies.
D. National Service Delivery Gateway (NSDG)/ State Service Delivery Gateway (SSDG):
The System Integrator at the state level shall register as a Service Provider with the NSDG or SSDGs on behalf of the MPCOPS / MP Police and provide CCTNS based services. Initially if NSDG/SSDG services are not available, the CCTNS application shall access services through the existing broadband networks and Software Development Agency (SDA) shall develop APIs for the required departments during CAS development to enable interoperability and interconnectivity for its eventual integration with NSDG/SSDG. C-DAC as Gateway Service Provider of NSDG/SSDG shall provide connectors/Adapters and guidelines for hosting services through NSDG/SSDG after the System Integrator (SI) register as a Service Provider on behalf of the MPCOPS / MP Police Governments.
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E. CAS Offline Functionality:
System Integrator is also responsible to design and develop all the offline functionality required by MPCOPS / MP Police for the CCTNS. The offline application shall provide the following features:
1. Basic Portal with links to the various modules of CAS (State)
Links to the functionality that is required offline shall point to the local application. Links to other functionality shall point to the CAS (State) application hosted at the Data Centre.
2. Synchronization of data generated by the Offline modules with the CAS (State) Database hosted at the State Data Centre.
3. At police station application will also able to work in offline environment during non-availability of WAN connectivity to SDC. After resuming the WAN connectivity, same data shall be synchronized with CAS (State) database hosted at SDC
The offline functionality requirement stated above is indicative and that the complete range of required offline functionality will be identified and clarified during the systems study phase of the CCTNS project. SI shall design and develop the offline functionality identified during the systems study phase as required by MPCOPS/ MP Police under CCTNS Project.
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2. Specification on integration with existing identified application & Migration:
Existing Applications are being used by MP Police and are identified for integration with CAS:
a) AVLS
b) Portrait Building Management System
c) MVCS
d) AFIS
e) MP Police Portal
f) Email Application
g) Proposed HRMS
Interfaces are required to access these applications form Core Application Software (CAS) and furnish the single platform where all the applications would be available to work on. These interfaces must follow appearance of existing system so that users can get the same feeling like earlier. Data of these applications must be available for execution purpose in CAS that would allow police personnel to work on multiple data at the same time without caring of referring multiple applications. System Integration must do comprehensive study to get the real need of integration and must be flexible enough to incorporate suggestion during SRS studies.
Application expected to migrate to CAS:
CIPA
SI is responsible to do comprehensive study for the applications expected to migrate / integrate. Study would consist level of integration of these application with CAS and complete study of CIPA for migration. SI should migrate 100 % of available data from CIPA to proposed CAS (State).
CAS Customization and Integration:
Estimate of required man month for CAS customization, integration & maintenance is given below, however it is the responsibility of SI to analyze the effort estimate as per the scope of work and quote accordingly. SI is responsible for the complete end to end job and MPCOPS will not pay any additional cost to SI other than the quoted amount for CAS customization and Integration.
CAS Customization & Integration Estimation
Items Estimated Man months
Integration / Migration of Legacy Application 60CAS Customization 40
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3. Hand Holding Support for Police Locations:
The System Integrator will provide one qualified and trained person per police station for a period of six months to handhold the staff in the police station and ensure that the staffs in those police stations are able to use CCTNS on their own by the end of the handholding period. Apart from police stations additional support required to provide services during the project life cycle. SI must provide the project team as per details and eligibility qualifications given in this RFP. Handholding and project support would be required only after the successful commissioning of Core Application(CAS) and the necessary infrastructure and completion of capacity building and change management initiatives in respective locations.
Information of all Police locations regarding engagement of handholding personnel has been provided in Geographical scope in this RFP.
Code of Conduct of Handholding personnel as Police Stations:
The person to be engaged by SI for Handholding support should work as six days per week.
Handholding personnel should give 100% availability on all working days.
Handholding Support at police Station (for 6 Months)
Items No. of Police Stations
Handholding Support at Police Station 996
Apart from the above SI is also responsible for deployment of technical team during the project period as per details given below:
Technical Support and Project Team
Items No. of Police Stations
Project Manager 1
Helpdesk Coordinator 2
Security Expert at DC 1
Database Administrator DC 1
Technical Support Staff for field 10
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4. Capacity Building:
Scope:
Capacity building is crucial area for success of any IT project. To make any project successful it is compulsory to get the staff trained on IT tool so that familiarity with the solution would be available. As Basic computer skill training is being conducted by selected Training agency consequently Application, Training of Trainer (TOT), Administration & support training is being expected from SI. SI must do a comprehensive study to get the exact level & frequency of training requirement.
Estimated numbers of personnel for direct training
Training Program Group A Group B Group C
%
Covered
Actual
No.
%
Covered
Actual
No.
%
Covered
Actual
No.
Awareness and
sensitization of
benefits of IT
100% 1011 5% 364 1% 445
Role based
system training
on CCTNS
application
software
100% 1011 80% 5822 40% 17804
Trainer’s Training 0% 0 0.10% 7 0.25% 111
Administration
and Support
Training
0% 0 0% 0 3% 1335
For Details of Groups please refer:
Breakup of Police Personnel In State
Group No. of Personnel (Approximate)
Group A- Senior officers of SP ranks and above 1011
Group B- Officers of ASI rank and above 7278
Group C- officers of Constable ranks and above 44510
Total: 52799
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Capacity Building (Training of Personnel)
Description Approx. No. of Trainees
Awareness and sensitization of benefits of IT 1820
Role base training for application user 24637
Trainers Training 118
System Administration and support Training 1335
Indicative Training Specification:
Awareness and Sensitization of benefits of IT
As Police personnel are well known for core police functioning and greater quantity of them are not aware of IT benefits and they are in fear of computer and facing problem to interact with any software application. SI is responsible to make police personnel aware of IT benefits and make them sensitize for information technology tools so that they can understand real potentiality and easiness of IT.
Role base training for application
SI is responsible to get police personnel trained under their defined roles for Core Application Software (CAS). Training must be done in manner that allows police personnel to work without any help of others. SI make sure, User must be capable enough to understand their roles in application and concerning responsibility with the roles.
Training of Trainers
SI is responsible to identify the police personnel and get them trained for CCTNS project under the vision of Trainers Training. This is a pure responsibility of SI to get them to the level where they will be capable enough to train their own police staff when needed.
System Administration and support training
SI is responsible to identify police personnel and get them trained for admin and support role. Si must ensure that trained people would provide support without any external help.
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5. Details of Digitization of Records:
Scope:
MP Police manages huge amount of important data in hard copy appearance as compared to other state, paper work is being done by state police is far more; with the time paper documents can be converted into brittle form and damaged even there is greater chance of wear & tear. This huge amount of documents is managed in hierarchy of MP Police i.e. At Police station level, PHQ level, SP/DSP/SDOP/CSP levels etc.
Criteria of retention for these documents vary from section to section as well as levels to levels. For example last 10 years of IIFs (FIR, Arrest Surrender Memo/ Court Surrender Memo, Crime Detail Form, Property Seizure Memo, Final Report, Court Disposal Memo, Result of Appeal ) may have relation with existing cases and have importance for digitization and some registers like History sheet, Gunda Register, Nigrani Badmash Register, morgue register, complaint register, roj-namcha, crime register, village crime note book, case diary etc are directly related to the crime process because they are following these 7 IIFs.
When any case initiates, it may use all the 7 types of IIFs during the process. These IIFs are used to register the activities related to the case. Any activity related to the police station and crimes are filled in Roj-namcha register and then follow Crime Register, VCNB, and Case Dairy. Information of FIRs are entered into roj-namcha register, Arrest memos into arrest register, Seizure Memos into Zapti Register, Crime detail forms & Final report into Roj-namcha/ crime register/ VCNB/ Case diary, Court disposal memo into crime register/ case diary. As Village Crime Note Book (VCNB) has 5 sheets among them History sheet has direct relevance with crime. Other than these if any case of murder arrives then morgue register is being used and any case related to any physical injury uses medical registers. So these 7 IIFs use many of register to record crime and its proceedings. Some other registers those are used to record crime and its proceeding are: summons register, Warrant register, index to history sheet, complaint register (for written complaints), MOB register (For finger prints) etc.
Digitization of historical data would help the police department maximize benefits from features such as Search and Reporting and is would significantly enhance outcomes in the areas of Crime Investigation, Criminals Tracking, servicing the requests of citizens and other groups, etc. The digitization exercise would be carried out by the SI.
As CIPA project is also used to register crime at state at 373 locations, migration of these registered cases are must be covered under scope of digitization. CIPA was not fully functional for all the locations and some police stations were using CIPA for registering cases, consequently migration of CIPA database is required in digitization phase, so that all the available data i.e. digital and hardcopy must be converge together and used in to new system.
Details:
Last 10 Years of cases registered under IPC are considering for digitization. As per the guidelines from NCRB case files will be the basis for digitization of records. These cases are registered in hardcopy as well as in CIPA software. SI must do a comprehensive study to get the details for migration of CIPA and digitize hardcopy records. As Per the Guidelines of NCRB this digitization
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doesn’t include scanning of document, consequently hardcopy document must be digitized through data entry, available digital data of CIPA project shall be migrated and stored in to CAS application.
For Details of Case file please refers:
S. No. Head (Under IPC) Number of Records(Approx.)
1. Case File for Last nine Years 1762072
2. Approximate Crime on 2010 265000
3. Assumed crime for first 6 months of 2011 150678
Total 2177750
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ANNEXURE VIII: Post Implementation Support Services
As part of the post implementation services, the SI shall provide support for the software, hardware, and other infrastructure provided as part of this RFP. SI shall provide 5 years of comprehensive AMC that includes
1. Warranty support
2. Annual Technical Support (ATS)
3. Handholding Services
a)Operations and maintenance services for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center.
b)Central Helpdesk from the State designated premises.
c)Support for the end users at each of the locations including deployment of one competent person at each police station for a period of six months to handhold the staff after the Core application and the necessary infrastructure are successfully commissioned in the police stations.
d)Software maintenance and support services.
e)Application functional support services:
The services shall be rendered onsite from the State designated premises. To provide the support for the police stations, circle offices, sub-divisional offices, district headquarters, ranges, zones, State police headquarters and other locations across the State where the software, hardware, and other infrastructure will be rolled out, SI is expected to provide experienced and skilled personnel at each location. The SI will also ensure that there is a Service Center available or setup at each district or a group of districts of the State, as per mutual understanding between MP COPS/MP Police and the SI.
The SI shall develop a work plan for the knowledge sharing as per scope defined in this RFP for use in future phases of the project.
As part of the warranty services SI shall provide:
a) SI shall provide a comprehensive warranty and on-site free service warranty for 5 years from the date of Go Live.
b) SI shall provide 24 x 7 warranty support directly from OEM for Data Center Hardware including Servers and Storage for entire project period
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c) SI shall obtain the five year product warranty and five year onsite free service warranty on all licensed software, computer hardware, and peripherals, networking equipments and other equipment from the date of Go-live.
d) SI shall provide the comprehensive manufacturer's warranty in respect of proper design, quality and workmanship of all hardware, equipment, accessories etc. covered by the RFP. SI must warrant all hardware, equipment, accessories, spare parts, software etc. procured and implemented as per this RFP against any manufacturing defects during the warranty period.
e) SI shall provide the performance warranty in respect of performance of the installed hardware and software to meet the performance requirements and service levels in the RFP.
f) SI is responsible for sizing and procuring the necessary hardware and software licenses as per the performance requirements provided in the RFP. During the warranty period SI shall replace or augment procure higher-level new equipment or additional licenses at no additional cost to the State in case the procured hardware or software is not adequate to meet the service levels.
g) Mean Time between Failures (MTBF) If during contract period, any equipment has a hardware failure on four or more occasions in a period of less than three months or six times in a period of less than twelve months, it shall be replaced by equivalent or higher-level new equipment by the SI at no cost to State. For any delay in making available the replacement and repaired equipments for inspection, delivery of equipments or for commissioning of the systems or for acceptance tests / checks on per site basis, State reserve the right to charge a penalty.
h) During the warranty period SI shall maintain the systems and repair / replace at the installed site, at no charge to State, all defective components that are brought to the SI's notice.
i) The SI shall as far as possible repair the equipment at site.
j) In case any hard disk drive of any server, SAN, or client machine is replaced during warranty /AMC the unserviceable HDD will be property of State and will not be returned to SI.
k) Warranty should not become void, if State buys, any other supplemental hardware from a third party and installs it within these machines under intimation to the SI. However, the warranty will not apply to such supplemental hardware items installed.
l) The SI shall carry out Preventive Maintenance (PM), including cleaning of interior and exterior, of all hardware and testing for virus, if any, and should maintain proper records at each site for such PM. Failure to carry out such PM will be a breach of warranty and the warranty period will be extended by the period of delay in PM.
m) SI shall monitor warranties to check adherence to preventive and repair maintenance terms and conditions.
n) The SI shall ensure that the warranty complies with the agreed Technical Standards, SecurityRequirements, Operating Procedures, and Recovery Procedures.
o) SI shall have to stock and provide adequate onsite and offsite spare parts and spare component to ensure that the uptime commitment as per SLA is met.
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p) Any component that is reported to be down on a given date should be either fully repaired or replaced by temporary substitute (of equivalent configuration) within the time frame indicated in the Service Level Agreement (SLA).
q) The SI shall develop and maintain an inventory database to include the registered hardwarewarranties.
As part of the ATS services SI shall provide:
1. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance.
2. If the Operating System or additional copies of Operating System are required to be installed / reinstalled / de-installed, the same should be done as part of ATS.
3. SI should carry out any requisite adjustments / changes in the configuration for implementing different versions of Software.
4. Updates / patches / security patches/bug fixes. The SI shall provide from time to time the Updates /patches / security patches/bug fixes of the software and operating systems as required. The SI should provide free Updates and patches of the software and tools to State as and when released by OEM.
5. SI shall provide patches to the licensed software including the software, operating system, databases and other applications.
6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance.
7. SI shall provide complete technical support for all the licensed software problems and/or questions, technical guidance, defect and non-defect related issues. SI shall provide a single-point-of-contact for software support and provide licensed software support including but not limited to problem tracking, problem source identification, problem impact (severity) determination, bypass and recovery support, problem resolution, and management reporting.
8. SI should have a documented mechanism of escalating an issue to the developer / manufacturer as and when required to achieve the overall SLA parameters as per the RFP terms and conditions. This includes online technical support and telephone support during the working hours (working hours in the State will be from 0900 hours to 2000 hours on all days (Mon-Sun) and SI to the manufacturer’s technical support staff to provide a maximum of 4 hour response turnaround time. To facilitate the above the bidder should get into a suitable support contract with manufacturer for providing technical support including online, onsite and telephone support. STATE shall also have 24x7 access to a variety of technical resources including the OEM Support Portal, manufacturer’s knowledge base with complete collections of technical articles.
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9. As part of the Handholding services to provide Operations and maintenance support for the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center SI shall provide:
The scope of the services for overall IT infrastructure management as per ITIL framework shall include 365x24x7 on site Monitoring, Maintenance, and Management of the server and related infrastructure supplied and commissioned by the SI for the application at the Data Center and Disaster Recovery Center. SI will plan these services accordingly. The SI shall provide the MIS reports for all the devices installed in the Data Center and Disaster Recovery Center in format and media as mutually agreed with the State on a monthly basis. Whenever required by State, SI should be able to provide additional reports in a pre-specified format. The indicative services as part of this support are as below:
a) System Administration, Maintenance & Management Services
b) Application Monitoring Services
c) Network Management Services
d) Backend Services (Mail, messaging, etc.)
e) Storage Administration and Management Services
f) IT Security Administration Services and Services
g) Backup and Restore Services
As part of the Handholding services to provide Centralized Helpdesk and Support for end users at each location SI shall provide:
1. The service will be provided in the local language of the State.
2. The help desk service that will serve as a single point of contact for all ICT related incidents and service requests. The service will provide a Single Point of Contact (SPOC) and also resolution of incidents. State requires the SI to provide Help Desk services to track and route requests for service and to assist end users in answering questions and resolving problems related to the software application, network, Data Center, Disaster Recovery Center, Client side infrastructure, and operating systems at all locations. It becomes the central collection point for contact and control of the problem, change, and service management processes. This includes both incident management and service request management.
3. SI shall provide a second level of support for application and technical support at police stations, circle offices, sub-divisional offices, district headquarters, range offices, zonal offices, state police headquarters, and other locations across the State where the software, hardware, and other infrastructure will be rolled out.
4. For all the services of State within the scope of this RFP, SI shall provide the following integrated customer support and help.
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5. Establish 12 x 6 Help Desk facilities for reporting issues/ problems with the software, hardware and other infrastructure.
6. SI shall maintain and support to all client side infrastructure including hardware, networkingcomponents, and other peripherals.
7. SI shall provide maintenance of Hardware, including preventive, scheduled, and predictive Hardware support, as well as repair and / or replacement activity after a problem has occurred.
8. SI shall track and report observed Mean Time between Failures (MTBF) for Hardware.
9. SI shall provide functional support on the application components to the end users.
10. SI shall also provide system administration, maintenance and management services, LANmanagement services, and IT security administration services.
As part of the Handholding services to provide software maintenance and support services SI shall provide:
1. The Software Maintenance and Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site and off-site maintenance and support services to State to all the designated locations. The Maintenance and Support Services will cover, all product updates, modifications, and enhancements.
2. Updates/ patches/bug fixes. The SI will implement from time to time the Updates/ patches/bug fixes of the software and operating systems as required after necessary approvals from STATE about the same.
3. Tuning of application, databases, third party software’s and any other components provided as part of the solution to optimize the performance.
4. The SI shall apply regular patches to the licensed software including the operating system and databases as released by the OEMs.
5. Software Distribution. SI shall formulate a distribution plan prior to rollout and distribute/install the configured and tested software as per the plan.
6. Software License Management. The SI shall provide for software license management and control. SI shall maintain data regarding entitlement for software updates, enhancements, refreshes, replacements, and maintenance. SI should perform periodic audits to measure license compliance against the number of valid End User software licenses consistent with the terms and conditions of site license agreements, volume purchase agreements, and other mutually agreed upon licensed software terms and conditions and report to State on any exceptions to SI terms and conditions, to the extent such exceptions are discovered.
7. The SI shall undertake regular preventive maintenance of the licensed software.
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As part of the Handholding services to provide application functional support services SI shall provide:
1. The Application Functional Support Services shall be provided for all software procured and implemented by the SI. The SI shall render both on-site maintenance and support services to State.
2. Enhancements and defect fixes. SI shall incorporate technological changes, and provide enhancements as per the requests made by State. SI shall perform minor changes, bug fixes, error resolutions, and minor enhancements that are incidental to proper and complete working of the application.
3. Routine functional changes that include user and access management, creating new reportformats, and configuration of reports.
4. SI shall provide user support in case of technical difficulties in use of the software, answering procedural questions, providing recovery and backup information, and any other requirement that may be incidental / ancillary to the complete usage of the application including entry of data.
5. The SI shall migrate all current functionality to the new / enhanced version at no additional cost to State and any future upgrades, modifications or enhancements.
6. The SI shall perform user ID and group management services.
7. The SI shall maintain access controls to protect and limit access to the authorized End Users of the State.
8. The services shall include administrative support for user registration, creating and maintaining user profiles, granting user access and authorization, providing ongoing user password support, announcing and providing networking services for users and providing administrative support for print, file, directory, and e-mail servers.
Exit Management and Transition – Capacity Building at State:
After the exit of the SI, State shall take up the management of CAS (State). Therefore before the exit of the SDA, State must be strengthened and capacity must be developed for State to manage CAS. The SI must plan the capacity building initiative to enable State manages CAS, and will collaborate with State to implement the plan.
The SI shall create a detailed plan for Capacity Building (CB) required at State to manage CAS and a Transition Plan (implemented over a minimum period of three months) to affect the handover to State; and implement the same in collaboration with State before the completion of their engagement.
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ANNEXURE IX: Service Levels
Indicative Draft of the Service levels is given below. MP Police / MPOPS State may add more service levels / modify the service levels as per actual requirements.
1. This document describes the service levels to be established for the Services offered by the SI to the Madhya Pradesh Police / MPCOPS. The SI shall monitor and maintain the stated service levels to provide quality service to the Madhya Pradesh Police / MPCOPS.
2. Definitions:
a) “Scheduled Maintenance Time” shall mean the time that the System is not in service due to a scheduled activity as defined in this SLA. The scheduled maintenance time would not be during 16X6 timeframe. Further, scheduled maintenance time is planned downtime with the prior permission of the Madhya Pradesh Police.
b) “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. The total operation time for the systems and applications within the Primary DC, DRC and critical MP Police site infrastructure will be 24x7x365. The total operation time for the other MP Police site systems shall be 18 hours.
c) “System or Application downtime” means accumulated time during which the System is totally inoperable within the Scheduled Operation Time but outside the scheduled maintenance time and measured from the time the Madhya Pradesh Police / MPCOPS and/or its officials/employees log a call with the SI team of the failure or the failure is known to the SI from the availability measurement tools to the time when the System is returned to proper operation.
d) “Availability” means the time for which the services and facilities are available for conducting operations on the Madhya Pradesh Police system including application and associated infrastructure. Availability is defined as:
{(Scheduled Operation Time – System Downtime) / (Scheduled Operation Time)} * 100%
e) “Helpdesk Support” shall mean the 16x6 basis support centre which shall handle Fault reporting, Trouble Ticketing, and related enquiries during this contract.
f) “Incident” refers to any event / abnormalities in the functioning of the Data Centre Equipment / Services that may lead to disruption in normal operations of the Data Centre, System, or Application services.
g) “Error” in data digitization or data migration exercise, refers to the mistakes made intentional/ unintentional by SI which may or may not change the actual meaning of the subject.
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3. Interpretations:
a) The peak hours are 10:00AM to 7:00PM on all working days (Mon-Sat) excluding Public Holidays or any other Holidays observed by the Madhya Pradesh Police (Except Police Stations). The SI however recognizes the fact that the Madhya Pradesh Police offices will require to work beyond the Peak hours on need basis.
b) "Lean Hours" shall mean hours excluding “Peak Hours”.
c) 18x7 shall mean hours between 06:00AM -12.00AM midnight on all days of the week.
d) If the operations at Primary DC are not switched to DRC within the stipulated timeframe (Recovery Time Objective), it will be added to the system downtime.
e) The availability for a cluster will be the average of availability computed across all the servers in a cluster, rather than on individual servers. However, noncompliance with performance parameters for infrastructure and system / service degradation will be considered for downtime calculation.
f) The SLA parameters shall be monitored on a monthly basis as per the individual SLA parameter requirements. However, if the performance of the system/services is degraded significantly at any given point in time during the contract and if the immediate measures are not implemented and issues are not rectified to the complete satisfaction of the Madhya Pradesh Police / MPCOPS or an agency designated by them, then the Madhya Pradesh Police / MPCOPS will have the right to take appropriate disciplinary actions including termination of the contract.
g) A Service Level violation will occur if the SI fails to meet Minimum Service Levels, as measured on a half yearly basis, for a particular Service Level. Overall Availability and Performance Measurements will be on a monthly basis for the purpose of Service Level reporting. An “Availability and Performance Report” will be provided by the SI on monthly basis in the Madhya Pradesh Police / MPCOPS suggested format and a review shall be conducted based on this report. A monthly Availability and Performance Report shall be provided to the Madhya Pradesh Police / MPCOPS at the end of every month containing the summary of all incidents reported and associated SI performance measurement for that period. The monthly Availability and Performance Report will be deemed to be accepted by the Madhya Pradesh Police / MPCOPS upon review and signoff by both SI and the Madhya Pradesh Police / MPCOPS. Where required, some of the Service Levels will be assessed through audits or reports e.g. utilization reports, measurements reports, etc., as appropriate to be provided by the SI on a monthly basis, in the formats as required by the Madhya Pradesh Police The tools to perform the audit will need to be provided by the SI. Audits will normally be done on regular basis or as required by the Madhya Pradesh Police/MPCOPS and will be performed by the Madhya Pradesh Police / MPCOPS or the appointed third party agencies.
h) EMS system as specified in this RFP shall play a critical role in monitoring the SLA compliance and hence will have to be customized accordingly. The 3rd party testing and audit of the system shall put sufficient emphasis on ensuring the capability of EMS system to capture SLA compliance correctly and as specified in this RFP. The selected System Integrator (SI) must deploy EMS tool and develop additional scripts (if required) for capturing the required data for SLA report generation in automated way. This tool should generate the SLA Monitoring report in the end of every month which is to be shared with the Madhya Pradesh Police / MPCOPS on a monthly basis. The tool
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should also be capable of generating SLA reports for a half-year. The Madhya Pradesh Police / MPCOPS will audit the tool and the scripts on a regular basis. SPMC shall assess the EMS requirements and include the same in the RFP.
i) The Post Implementation SLAs will prevail from the start of the Operations and Maintenance Phase. However, SLAs will be subject to being redefined, to the extent necessitated by field experience at the police stations / higher offices and the developments of technology practices globally. The SLAs may be reviewed on an annual/bi-annual basis as the Madhya Pradesh Police / MPCOPS decides after taking the advice of the SI and other agencies. All the changes would be made by the Madhya Pradesh Police / MPCOPS in consultation with the SI.
j) The SI is expected to provide the following service levels. In case these service levels cannot be achieved at service levels defined in the tables below, it shall result in a breach of contract and invoke the penalty clause. Payments to the SI are linked to the compliance with the SLA metrics laid down in the tables below. The penalties will be computed and calculated as per the computation explained in this Annexure. During the contract period, it is envisaged that there could be changes to the SLA, in terms of addition, alteration, or deletion of certain parameters, based on mutual consent of both the parties i.e. the Madhya Pradesh Police/MPCOPS and SI.
k) Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the Madhya Pradesh Police/MPCOPS or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.
l) Following tables outlines the key service level requirements for the system, which needs be ensured by the SI during the operations and maintenance period. These requirements shall be strictly imposed and either the Madhya Pradesh Police/MPCOPS or a third party audit/certification agency shall be deployed for certifying the performance of the SI against the target performance metrics as outlined in the tables below.
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Implementation Phase SLAs:
1. Capacity Building:
Service level Description
Measurement
Capacity Building
All the trainees within each of the training program should pass the training exam with more than 80% or more marks conducted after their training
Severity of Violation: High
This service level will be monitored and measured on a per District basis through online examination of each trainee and their result
If the training quality in the program falls below the minimum service level, it will be treated as one (1) violation.
The total number of violations for the payment period will be the cumulative number of violations across all the programs across all Districts in the payment period.
2. Data Migration / Digitization:
Service level Description
Measurement
Data Migration/Digitization
Errors having “High” impact would amount from mistakes in section of offence/ FIR details/ Name of accused or complainant/ particulars of accused such as address, contact details, ID (DL No., passport No. etc.). High impacting errors shall have direct implications to penalties.
Errors having “Low” impact would amount from other mistakes. 3 or less low impacting errors per case file will not be subjected for penalties, however mistakes would be corrected by SI at the time of such incident is reported.
The Service level for Data Migration and Digitization is changed as below to avoid any oversight and mistakes of data entry during data digitization which is critical to data integrity of CCTNS and may have wide ranging implications:
Error rate in a batch should be less than 0.5%. Severity of Violation: High This service level will be measured on a monthly basis for each Police Station /
Higher Office. If the data migration / digitization service level in a police station /higher office
falls below the minimum service level, it will be treated as one (1) violation. The total number of violations for the payment period will be the cumulative
number of violations across all the police stations / higher offices in the payment period.
Error Rate in a batch during verifications should be less than 0.5 % as a baseline metric and it is considered as lower performance if the error rate is between 0.5% to
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1% and a violation of Service Level Agreement if it is above 1%.
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Delivery Related Service Level Agreement (SLA) Criteria
Explanation: The deduction mentioned in this table shall be made from the next due payment to the vendor for services provided on Statewide basis.
S. No.
Service Metrics
Parameters
Baseline Lower Performance Lower Performance Basis of
Measurement
Remarks
Metric Metric Deduction Metric Deduction
1 Delivery of the reports/ deliverables due for this section
As per the
dates as
mentioned in the contract
One week
after the due
date
Rs. 10,000/- Per Week
>1 week
after the due date
Rs. 20,000/- for
every week of
delay
Dates for
delivery of
reports as
mentioned in
the contract
2 Customization of CAS (State) / Integration with existing application / migrations of existing data
6 months
from date of signing of contract
6-8 months Rs.100,000/- > 8 months Rs. 1,00,000/-
per month of
delay
Months taken
after beginning
of the
assignment
and test the
application at
the Data center
by the
The application
should be tested
for desired
functionalities,
security, and
completeness
as well as
compliance with
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Operator, not
including the
software audit
by TPA
SLA, within the
period
3 Supply,
installation and
Commissioning
Of hardware at
offices
3 months 4-6 months For noncompliance
At each point of
deployment:
Rs. 30,000/-
> 6 months For noncompliance
At each point of
deployment:
Rs. 45,000/- Per Month
Months after
taking over of
the office site
for project
The deduction
shall be made
per site basis,
where criterion
is not satisfied
4 Supply,
installation and
Commissioning
of the Data
Center
Equipment
6 months
from the date
of signing
of
contract
6-7 months Rs. 100,000/- > 7 months Rs. 100,000
for every
month of delay
Months taken
after beginning
of the
assignment
MPCOPS
may conduct
independent
audit to verify
that the data
center is as per
the Specifications
5 Capacity building All the
trainees
should
Less than
80% and
Rs. 500/- Per
Trainee
Less than
60% marks
Rs. 1000/- per
trainee
Results from
examination
The feedback of
the attendees
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pass
the training
more than
60% marks
test, post
training course
must be taken
after every
training
session/program
and
this feedback
should be
leveraged for
improving the
capacity building
program
6 Data Digitization Error rate in a batch during verification should be less than 0.5 %
Error rate between 0.5% to 1%
Rs.5000/- Per Batch and correction of records
Error rate of over 1%
Rs.10000/- Per Batch and the entire batch to be redone
Error rate in a batch during verification
Error rate is measured by percentage of the records with correction marked by designated officials
7 Maintenance
phase
All the issuesreportedregardinghardware,software
Resolution
of issues
within
Rs. 250/- per
instance
Resolution
of the
issue
Rs.500/- for
every day
delay over and
Time and date
of reporting of
the issue
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etc.should beresolvedwithin 24hours (within1 workingday)
2 working
days of
reporting
after 2
working
days
above beyond
Note: Based on the requirement, above service levels can be change at the time of project execution.
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3. Violations and Associated Penalties:
a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.
b) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows:
I) The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.
II) The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.
III) Penalties applicable for each of the high severity violations are 0.1% of respective payment-period payment to the SI.
IV) Penalties applicable for each of the medium severity violations are 0.05% of respective payment-period payment to the SI.
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Post Implementation Phase SLAs:
1. Primary DC/DRC Site Infrastructure Systems and Application Availability and Performance:
a) Production CAS Systems. The failure or disruption has a direct impact on the Madhya Pradesh Police’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization. This includes but not limited to:-
I) Storage and related switches at Primary DC and DRC.
II) Web, Application, Database, and Backup Servers at Primary DC and DRC.
III) Primary DC to DRC connectivity.
IV) Primary DC and DRC network infrastructure.
V) Primary DC and DRC security infrastructure.
b) Non-CAS Systems in Production and Non Production Systems (Development, QA, and Training). The failure or disruption has no direct impact on the Madhya Pradesh Police’s ability to serve its police stations / higher offices, or perform critical back-office functions.
I) Production Non CAS Servers.
II) Test, QA and Training Servers.
III) Helpdesk infrastructure & applications.
IV) EMS Infrastructure.
c) CAS Solution Components. The failure or disruption has a direct impact on the Madhya Pradesh Police’s ability to service its police stations / higher offices, ability to perform critical back-office functions or a direct impact on the organization.
d) Non CAS Solution Components. The failure or disruption has no direct impact on the Madhya Pradesh Police’s ability to serve its police stations / higher offices, or perform critical back-office functions.
e) These service levels will be monitored on a monthly basis.
f) The below tables gives details on the Service Levels the SI should maintain.
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Service LevelDescription
Measurement
InfrastructureAvailability
Availability of production CAS systems shall be at least 99%
Severity of Violation: High
Availability over the six month period
Violations for calculation of penalty
< 99% & >= 98.5% 1
< 98.5% & >= 98% 2
< 98% 3
In addition to the above, if the service level in any month in the six month period falls below 98%, one (1) additional violation will be added for each % drop for each such month to the overall violations for this service level.
InfrastructureAvailability
Availability of non-CAS systems in production and non-production systems shall be at least 97%.
Severity of Violation: Medium
Availability over the six month period
Violations for calculation of penalty
< 99% & >= 98.5% 1
< 98.5% & >= 98% 2
< 98% 3
In addition to the above, if the service level in any month in the six month period falls below 96%, one (1) additional violation will be added for each % drop for each such month to the overall violations for this service level.
InfrastructureAvailability
Recovery Time Objective (RTO) shall be less than or equal to six (6) hours.
Severity of Violation: High
Each instance of non-meeting this service level will be treated as one (1) violation.
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InfrastructureAvailability
Recovery Point Objective (RPO) should be zero minutes.
(Zero data loss in case of failure of Primary DC).
Severity of Violation: High
Each instance of non-meeting this service level will be treated as two (2) violations.
InfrastructurePerformance
Sustained period of peak CPU utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak CPU utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.
Number of instances over thesix month period
Violations for calculation ofpenalty
>0 & <=3 1
> 3 2
In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.
InfrastructurePerformance
Sustained period of peak I/O utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak I/O utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.
Number of instances over thesix month period
Violations for calculation ofpenalty
>0 & <=3 1
> 3 2
In addition to the above, if the number of instances in any month in the six-month
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period exceeds 3, one (1) additional violation will be added for each such month tothe overall violations for this service level.
Infrastructure
Performance
Sustained period of peak memory utilization of any server crossing 70% (with the exception of batch processing) shall be less than or equal to 30 minutes.
Severity of Violation: High
Each occurrence where the peak memory utilization of any server crosses 70% (with the exception of batch processing) and stays above 70% for time more than 30 minutes will be treated as one (1) instance.
Number of instances over thesix month period
Violations for calculation ofpenalty
>0 & <=3 1
> 3 2
In addition to the above, if the number of instances in any month in the six-month period exceeds 3, one (1) additional violation will be added for each such month to the overall violations for this service level.
ApplicationAvailability
Availability of CAS solution components measured within the Data Center shall be at least 98%
Severity of Violation: High
This service level will be monitored on a monthly basis.
Availability over the six-month period
Violations for calculation of penalty
< 98% & >= 96% 1
< 96% & >= 94% 2
< 94% 3
In addition to the above, if the service level in any month in the six-month period falls below 99%, one (1) additional violation will be added for each such month to the overall violations for this service level.
ApplicationAvailability
Availability of non-CAS solution components measured within the Data Center shall be at least 97%
Severity of Violation: Medium
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This service level will be monitored on a monthly basis.
Availability over the six-monthperiod
Violations for calculation ofpenalty
< 97% & >= 96% 1
< 96% 2
In addition to the above, if the service level in any month in the six-month period falls below 96%, one (1) additional violation will be added for each such month to the overall violations for this service level.
ApplicationPerformance
Average application response time during peak usage hours as measured from a MP Police / MPCOPS location within the Data Center shall not exceed 4 seconds.
Severity of Violation: High
The list of critical business functions and peak usage hours will be identified by the Madhya Pradesh Police / MPCOPS during the Supply and System Integration Phase.
This service level will be monitored on a monthly basis.
Average application responsetime over the six-month period
Violations for calculation of penalty
> 4s & <= 5s 2> 5s & <= 6s 4> 6s 5
In addition to the above, if the average turnaround time in any month in the six-month period goes beyond 6s, one (1) additional violation will be added for each such month to the overall violations for this service level.
2. MP Police / MPCOPS Site Infrastructure Systems:
a) Critical MP Police / MPCOPS Site Systems: The failure or disruption results in inability of the police station / higher offices to service its dependent offices or perform critical back-office functions. Critical MP Police / MPCOPS site infrastructure means the IT infrastructure at MP Police / MPCOPS site which are shared by multiple users i.e., Core Switch, Core Routers, etc.
b) This service level will be measured on a monthly basis for each implementation site.
c) The below tables gives details on the Service Levels the SI should maintain.
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Service Level Description
Measurement
MP Police / MPCOPS Site Systems Availability
Availability of the critical MP Police / MPCOPS site infrastructure components at all the
implementation sites shall be at least 99%
Severity of Violation: High
This service level will be measured on a monthly basis for each implementation site.
If the availability in a month for an implementation site falls below the minimum service level, it will be treated as one (1) violation.
The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.
3. Handholding Support: MP Police / MPCOPS Site Support:
a) Level 1 Incidents: The incident has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, to perform critical back-office functions or has a direct impact on the organization.
b) Level 2 Incidents: The incident has an impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.
c) The severity of the individual incidents will be mutually determined by the Madhya Pradesh Police / MPCOPS and SI.
d) The scheduled operation time for the MP Police / MPCOPS site systems shall be the business hours of the Madhya Pradesh Police / MPCOPS.
e) This service level will be measured on a monthly basis for each implementation site.
f) The tables on the following page give details of the Service Levels the SI is required to maintain.
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Service LevelDescription
Measurement
MP Police / MPCOPS Site SupportPerformance
80% of the Level 1 Incidents at each site should be resolved within 2 business hours from the time call is received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each implementation site.
If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period.
Average number of instances per month = (Total number of instances for the six-month period) / 6
Average number of instances permonth
Violations for calculation of penalty
>0 & <=4 1
>4 & <=8 2
>8 & <=12 3
>12 4
MP Police / MPCOPS Site SupportPerformance
80% of the Level 2 Incidents at each site should be resolved within 6 business hours from the time a call is received / logged which ever is earlier. The maximum resolution time for any incident of this nature shall not exceed 48 hours.
Severity of Violation: Medium
This service level will be measured on a monthly basis for each implementation site.
If the performance in a month for an implementation site falls below the minimum service level, it will be treated as one (1) instance. The total number of instances for the six-month period will be the cumulative number of instances across all the months across all sites in the six-month period.
Average number of instances per month = (Total number of instances for the
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six-month period) / 6
Average number of instances permonth
Violations for calculation of penalty
>0 & <=4 1
>4 & <=8 2
>8 & <=12 3
>12 4
MP Police / MPCOPS Site SupportPerformance
Replacement of hardware equipment shall be done within 7 days of notification by the Madhya Pradesh Police. These equipments would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months. (Mean Time Between Failure Condition)
Severity of Violation: High
Each instance of non-meeting this service level will be treated as one (1) violation.
4. Handholding Support: Application Support:
a) Level 1 Defects: The failure to fix has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.
b) Level 2 Defects: The failure to fix has an impact on the Madhya Pradesh Police’s / MPCOSP ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.
c) Level 3 Defects: The failure to fix has no direct impact on the Madhya Pradesh Police’s / MPCOSP ability to serve its police stations / higher officers, or perform critical back-office functions.
d) The severity of the individual defects will be mutually determined by the Madhya Pradesh Police / MPCOPS and SI.
e) This service level will be monitored on a monthly basis.
f) The below tables gives details on the Service Levels the SI should maintain.
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Service LevelDescription
Measurement
Application SupportPerformance
95% of the Level 1 defects shall be resolved within 4 business hours from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 95% & >= 90% 1
< 90% & >= 85% 2
< 85% 3
In addition to the above, if the service level in any month in the six-month period falls below 85%, one (1) additional violation will be added for each such month to the overall violations for this service level.
Application SupportPerformance
100% of the Level 3 defects shall be resolved within 120 hours from the time of reporting full details.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 100% & >= 90% 1
< 90% & >= 80% 2
< 80% 3
In addition to the above, if the service level in any month in the six-month period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level.
Application SupportPerformance
Up to date of the documentation of the design, modifications, enhancements,
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and defect-fixes in the half-yearly period.
Severity of Violation: Medium
This service level will be measured on a half-yearly basis.
Each instance of non-meeting this service level will be treated as one (1) violation.
5. Network Uptime:
Severity of Violation: High
This service level will be monitored on a monthly basis.
The below tables gives details on the Service Levels the SI should maintain.
Service LevelDescription
Measurement
Network Uptime Availability of the network and all related components at all the implementation sites shall be at least 99%.
Severity of Violation: High
This service level will be measured on a monthly basis for each implementation site.
If the network availability in a month falls below the minimum service level, it will be treated as one (1) violation.
The total number of violations for the six-month period will be the cumulative number of violations across all the months across all sites in the six-month period.
6. Handholding Support: Helpdesk and Data Center Support:
a) Level 1 Calls: The failure to fix has an immediate impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices, inability to perform critical back-office functions or a direct impact on the organization.
b) Level 2 Calls: The failure to fix has an impact on the Madhya Pradesh Police’s / MPCOPS ability to service its police stations / higher offices that while not immediate, can cause service to degrade if not resolved within reasonable time frames.
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c) Level 3 Calls. The failure to fix has no direct impact on the Madhya Pradesh Police’s / MPCOPS ability to serve its police stations / higher offices, or perform critical back-office functions.
d) This service level will be monitored on a monthly basis.
e) The scheduled operation time for the Helpdesk shall be 24x7.
f) The below tables gives details on the Service Levels the SI should maintain.
Service LevelDescription
Measurement
Helpdesk Performance
98% of the calls shall be answered within 45 seconds.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 98% & >= 90% 1
< 90% & >= 80% 2
< 80% 3
In addition to the above, if the service level in any month in the six-month period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level.
Helpdesk Performance
98% of the incidents within helpdesk resolution capacity shall be resolved in a cycle time of 24 hours.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 98% & >= 90% 1
< 90% & >= 80% 2
< 80% 3
In addition to the above, if the service level in any month in the six-month period
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falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level.
HelpdeskPerformance
98% of the non SI supported incidents shall be routed to the appropriate service provider within 30 minutes.
Severity of Violation: Medium.
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 98% & >= 90% 1
< 90% & >= 80% 2
< 80% 3
In addition to the above, if the service level in any month in the six-month period falls below 80%, one (1) additional violation will be added for each such month to the overall violations for this service level.
HelpdeskPerformance
80% of the Level 1 calls shall be resolved within 2 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 8 business hours.
Severity of Violation: High.
This service level will be monitored on a monthly basis.
Performance over the six-month
period
Violations for calculation of
penalty
< 80% & >= 70% 1
< 70% & >= 60% 2
< 60% 3
In addition to the above, if the service level in any month in the six-month period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level.
HelpdeskPerformance
80% of the Level 2 calls shall be resolved within 6 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this
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nature shall not exceed 48 hours.
Severity of Violation: High.
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 80% & >= 70% 1
< 70% & >= 60% 2
< 60% 3
In addition to the above, if the service level in any month in the six-month period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level.
HelpdeskPerformance
80% of the Level 3 calls shall be reported on status and action to be communicated within 24 hours from call received / logged whichever is earlier. The maximum resolution time for any incident of this nature shall not exceed 72 hours.
Severity of Violation: High
This service level will be monitored on a monthly basis.
Performance over the six-monthperiod
Violations for calculation ofpenalty
< 80% & >= 70% 1
< 70% & >= 60% 2
< 60% 3
In addition to the above, if the service level in any month in the six-month period falls below 60%, one (1) additional violation will be added for each such month to the overall violations for this service level.
Datacenter SupportPerformance
If any equipment would have failed on four or more occasions in a period of less than three months or six times in a period of less than twelve months, replacement of said hardware equipment shall be done within 3 days of notification by the Madhya Pradesh Police / MPCOPS.
Severity of Violation: High
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Each instance of non-meeting this service level will be treated as one (1) violation.
Datacenter SupportPerformance
Up to date of the documentation of the design, modifications, enhancements, and fixes.
Severity of Violation: Medium.
This service level will be measured on a monthly basis.
Each instance of non-meeting this service level will be treated as one (1) violation.
7. Reporting:
The below tables gives details on the Service Levels the SI should maintain for MP Police / MPCOPS site systems availability.
Service LevelDescription
Measurement
Availability andPerformance Report
Provide monthly SLA compliance reports, monitoring and maintenance related MIS reports by the 5th of the following month.
Severity of Violation: Low
This service level will be monitored on a monthly basis.
If the monthly SLA compliance report related to the service level metrics is not provided in the given timeframe, it will be treated as one (1) instance.
The total number of instances for the six-month period will be the cumulative number of instances across all the months in the six-month period.
Total number of instances over the six month period
Violations for calculation ofpenalty
>0 & <=3 1
> 3 2
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8. Credits for Successful Application Uptake:
The below tables gives details of the credits that can gained by the SI for successful uptake of the application in the MP State. The credits will not be calculated for the first reporting period and would commission from next reporting period.
Service LevelDescription
Measurement
CCTNS Uptake The following metrics will be measured at the end of each reporting period for each District that has been declared as “Go Live”:
1. Number of key transactions carried through internet (ex: Transactional such as submitting an application for a no objection certificate and Informational such a requesting the status of a case).
2. Number of active users profiles in CCTNS.
3. Number of read-write transactions on CCTNS system.
4. Number of Searches carried out on data in CCTNS.
5. Total number of FIRs prepared through CCTNS.
6. Total number of Crime Details Forms prepared through CCTNS.
7. Total number of Key Investigation Forms prepared through CCTNS.
8. Total number of Arrest Cards prepared through CCTNS.
9. Total number of Charge Sheets prepared through CCTNS.
10. Quality (Recency and accuracy) of information available in CCTNS.
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11. Number of cases reported to be solved because of the.
12. Number of ad-hoc requests successfully responded to using CCTNS.
13. Turnaround Time for submitting the monthly and annual crime/criminal information to NCRB from the State/UT.
A credit will be gained for each of the above parameters if the uptake for that parameter shows significant improvement.
The following table applies for each of the above parameters:
% increase over the measurement in the last reporting period
Credits
>5 & <=10% 2
>10 & <=15% 3
> 15% 4
9. Violations and Associated Penalties:
a) The primary intent of Penalties is to ensure that the system performs in accordance with the defined service levels. Penalties are not meant to be punitive or, conversely, a vehicle for additional fees.
b) A three months performance evaluation will be conducted.
c) Penalty Calculations. The framework for Penalties, as a result of not meeting the Service Level Targets are as follows:
I) The performance will be measured for each of the defined service level metric against the minimum / target service level requirements and the violations will be calculated accordingly.
II) The number of violations in the reporting period for each level of severity will be totaled and used for the calculation of Penalties.
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a.If the total number of credits gained by the SI is lower than the total number of high severity violations in the reporting period, the total number of credits will be subtracted from the total number of High Severity Violations in the reporting period for the calculation of Penalties.
b.If the total number of credits gained by the SI is higher than the total number of high severity violations in the reporting period, the resultant total number of high severity violations in the reporting period for calculation of penalties will be considered as zero (0).
III) Penalties applicable for each of the high severity violations are two (2) % of respective quarterly payment to the SI.
IV) Penalties applicable for each of the medium severity violations are one (1%) of respective quarterly payment to the SI.
V) Penalties applicable for each of the low severity violations is half percentage (0.5%) of respective quarterly payment to the SI.
VI) Penalties applicable for not meeting a high (H) critical performance target in three consecutive quarters on same criteria shall result in additional deduction of 5% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such high critical activity.
VII) Penalties applicable for not meeting a medium (M) critical performance target in three consecutive quarter on same criteria shall result in additional deduction of 3% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such medium critical activity.
VIII) Penalties applicable for not meeting a low (L) critical performance target in three consecutive quarters on same criteria shall result in additional deduction of 2% of the respective quarterly payment to the SI. Penalty shall be applicable separately for each such medium critical activity.
IX) It is to be noted that if the overall penalty applicable for any of the review period during the currency of the contract exceeds 25% or if the overall penalty applicable for any of the successive quarter during the currency of the contract is above 15%; then the Madhya Pradesh Police / MPCOPS shall have the right to terminate the contract.
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Annexure- X - Present List of SWAN POPs at State
SWAN POP Locations at State
In Present Scenario SWAN has 149 POP across the State
Bhopal Ratlam Sanchi Bhanpura Chhapara Mhow Gangev Ashoknagar
Indore Neemach Udaypura Rahali Ghansour Sanwer Kotama Datia
Gwalior Dewas Obaidullaganj Banda Dhanora Depalpur Pushprajgarh Morena
Ujjain Shajapur Goharganj Shahagarh Kurai Chhaigoan Jaithari Bhind
Sagar Mandsour Begamganj Khurai Bahoriband Punasa Jetpur Shahdol
Jabalpur Damoh Bareli Malthon Reethi Pandhana Beohari Multai
Hoshangabad Panna Biora Kundam Vijayraghvgarh Chhanera Jaisingnagar Jawad
Rewa Chhatarpur Narsinhgarh Sehora Pipariya Khalwa Budar Bagli
Sehore Tikamgarh Khilchipur Mazoli Seoni Ghatigoan Tonkkhurd Guna
Raisen Chhindwara Jirapur Patan Itarsi Dabra Garoth Anuppur
Rajgarh Dindori Sarangpur Shahpura Kesla Bhitarwar Malhargarh Bhimpur
Vidisha Balaghat Basoda Amarwara Bankhedi Kareira Sitamhow Lakhnadone
Betul Mandla Kurwai Mohkheda Babai Kolaras Kumbhraj Sirmor
Khandwa Seoni Sironj Junardev Timarni Pohari Seoda Chachora
Dhar Katni Lateri Saunser Khirkiya Narwar Bhander Manasa
Jhabua Narsinghpur Gyaraspur Pandhurna Raipur(Korch) Khaniyadhana Badnagar
Khargone Harda Ghoradongri Bichhua Gud Badarwas Sailana
Badwani Umaria Chicholi Tamiya Mauganj Bamori Jawra
Burhanpur Sidhi , Shahpur Barghat Tyonthar Arone A lot
Shivpuri Satna, Bhainsdehi Kewlari Java Radhogarh Piploda
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Annexure-XI - Non-CIPA Police Stations
S. No. District Police Station1. Bhopal Chola Mandir 2. Sehore Kotwali3. Mandi4. Doraha5. Ahmadpur6. AJK Sehore7. Ichhawar8. Bilkisganj9. Ashta10. Jawar11. Siddiquganj12. Budhni13. Rehti14. Nasrullaganj15. Shahganj16. Vidisha Pathari17. Pathariya18. Mugalsarai19. Deepnakheda20. Unarshikalam21. Murwas22. Anandpur23. AJK Vidisha24. Hoshangabad Hoshangabad25. Babai26. Seonimalwa27. Shivpur28. City Itarsi29. Dehat Itarsi30. Kesla31. Rampura gurra32. Tawa Nagar33. Pathrota34. Pipariya35. Bankhedi36. Pachmari37. Shohagpur38. AJK Hoshangabad39. Harda Harda40. Timrani
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
52 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station41. Rahatgaon42. Chhipabad43. Handiya44. Sirali45. AJK Harda46. Betul Betul47. Betul Bazar48. Chicholi49. Jhallar50. Motha51. Multai52. Amla53. Bordehi54. Saikheda55. Sarni56. Shahpur57. Ranipur58. Chopna59. Bijadehi60. Athner61. Bhainsdehi62. AJK Betul63. Raisen Raisen64. Sanchi65. Salamatpur66. Dehgaon67. Umaroganj68. AJK Raisen69. Begamganj70. Gairatganj71. Silwani72. Sultanganj73. Bareli74. Bamhori75. Deori76. Udaipura77. Badi78. Bharkatchh79. Obaidullaganj80. Sultanpur81. Mandideep82. Noorganj83. Gwalior Thatipur84. Shivpuri Kotwali85. Dehat86. Satanwara
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
53 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station87. Subhashpura88. Bamhari89. AJK Shivpuri90. Sirsod91. Surwaya92. Amola93. Pohari94. Berad95. Goverdhan96. Charch97. Gopalpura98. Kolaras99. Badarwas100. Indar101. Rannod102. Tendua103. Karera104. Sehore105. Dinara106. Narwar107. Jigna108. Picchore109. Mayapur110. Khaniyadhana111. Bamorkala112. Bhonti113. Guna Guna Kotwali114. Cantt115. Myana116. Sirsi117. Bamore118. Fatehgarh119. Bajaranggarh120. AJK Guna121. Raghogarh122. Dharnawada123. Vijaypur124. Aron125. Chachoda126. Jamner127. Kumbhraj128. Ashok Nagar Ashok Nagar129. Ishagarh130. Kachaner131. Shadora132. Naisarai
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
54 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station133. AJK Ashoknagar134. Mungawali135. Chanderi136. Bahadurpur137. Piprai138. Bhind Daboh139. Aswar140. Alampur141. Mihona142. Rawatpura Sarkar143. Surpura144. Pawai145. Barohi146. Amayan147. Endori148. Baraso149. Bharoli150. Uamari151. Nayagaon152. Morena Mata Basaiya153. Mahua154. Rithore155. Sumaoli156. Deogarh157. Pahargarh158. Nirar159. Chinnoni160. Rampur161. Tetara162. AJK Morena163. Sheopur Vijaipur164. Gaswani165. Chilwani166. Agra167. Palampur168. Bagarada169. Virpur170. Ochhapura171. Baroda172. Awada173. Karhal174. Bargawan175. Sheopur176. Manpur177. Dhondhri178. Raghunathpur
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
55 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station179. AJK Sheopur180. Datia Kotwali181. Civil Line182. Chirula183. Goraghat184. Unao185. Basai186. Badoni187. Sinawal188. Dursada189. AJK Datia190. Seondha191. Tharet192. Indergarh193. Atreta194. Bhauapura195. Dheerpura196. Lanch197. Dirolipar198. Bhander199. Sarsai200. Pandokher201. Godam202. Katni Katni Kotwali203. Madhavnagar204. Kuthla205. Rithi206. AJK Katni207. Kymore208. Vijaya Raghavgarh209. Barhi210. Badwara211. Slimnabad212. Bahoriband213. Umariapan214. Dhimarkheda215. Tikuri216. Chhindwara Mohgaon217. Umreth218. Navegoan219. Mahuljhir220. Tamia221. Harrai222. Batkakhapa223. AJK Chhindwara224. Narsinghpur Narsinghpur
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
56 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station225. Kareli226. Suatala227. Gotegaon228. Themi229. Mungwani230. Tendukheda231. Gadarwara232. Sainkheda233. Paloha234. Gotitoriya235. AJK Narsinghpur236. Seoni Chhapara237. Bandol238. Seoni239. Lakhnawara240. Ari241. Kuari242. Keolari243. Ugli244. Kanhiwara245. Barghat246. AJK Seoni247. Lakhnadon248. Dhuma249. Dhanora250. Ghansore251. Kindari252. Sagar Bharol253. Bhangarh254. Asagode255. Chhandila256. Baraitha257. Binayaka258. Civil Line259. Mahil Thana260. AJK Sagar261. Damoh Kotwali262. Damoh Dehat263. Hatta264. Gaisabad265. Magrone266. Madiadon267. Saneh268. Rajpura269. Patharia270. Batiagarh
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
57 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station271. Hindoria272. Patera273. Kumhari274. Tendukheda275. Tejgarh276. Taradehi277. Mohta278. Jabera279. AJK Damoh280. Chhatarpur Alipura281. Garhimalahra282. Ishanagar283. Hinota284. Goyra285. Prakash Bamhouri286. Jujhar Nagar287. Sarwai288. Gourihar289. Nehra290. Khajuraho291. Shahgarh292. Kishangarh293. Pipat294. Gulganj295. Matguwan296. Bamnora297. Bajna298. AJK Chhatarpur299. Panna Kotwali300. Gunour301. Saleha302. Amanganj303. Ajaigarh304. Brijpur305. Dharampur306. Madla307. Simariya308. Pawai309. Raipura310. Shahnagar311. Devendernagar312. Sunwani313. AJK Panna314. Tikamgarh Kotwali315. Budera316. Baldeogarh
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
58 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station317. Badagaon318. Khargapur319. Kudila320. Newari321. Teharka322. Orchha323. Prithvipur324. Jeron325. Simera326. Sendri327. Jatara328. Lidhora329. Palera330. Mohangarh331. Digora332. AJK Tikamgarh333. Indore Vijay Nagar334. Narcotics335. Dhar Pithampur336. Mandav337. Sagore338. Dhamnod339. Nalchha340. Dhar Kotwali341. Tirla342. Sedalur343. Kukshi344. Bagh345. Dahi346. Manawar347. Dharampuri348. Gandhwani349. Badnawar350. Rajod351. Kanwan352. Sardarpur353. Amjhera354. Tanda355. AJK Dhar356. Jhabua Jhabua357. Ranapur358. Kalidevi359. AJK Jhabua360. Meghnagar361. Thandla362. Petlawad
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
59 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station363. Raipuria364. Kakanwani365. Kalayanpura366. Alirajpur Bori367. Jobet368. Ambua369. Bhabra370. Udaigarh371. Kathiwada372. Alirajpur373. Chandpur374. Sorwa375. Sandwa376. Nanpur377. Bakhatgarh378. Khandawa Harsud379. Khalwa380. Kaldi 381. Mundi382. Dhangaon383. Mandhata384. Narmada Nagar385. Kotwali386. Moghat Road387. Chigoan Makhan388. Jawar389. Pandhana390. Piplod391. AJK Khandwa392. Burahanpur Burhanpur393. Ganpati Naka394. Shikarpura395. Lal Bag396. AJK Burhanpur397. Shahpur398. Nepanagar399. Nimbola400. Khaknar401. Barwani Barwani402. Silawad403. Pati404. Rajpur405. Thikri406. Anjad407. AJK Barwani408. Sendhwa City
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
60 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station409. Sendhwa Village410. Pansemal411. Warla412. Nagalwadi413. Khetiya414. Niwali415. Dewas AJK Dewas416. Nemawar417. Shajapur Shajapur418. Sundarsi419. Maksi420. Berchha421. M Barodiya422. AJK Shajapur423. Shujalpur424. Akodiya425. A.Barodiya426. Salsali427. Kalapipal428. Kanad429. Agar430. Barod431. Susner432. Soyat433. Nalkhada434. Mandsaur Gandhisagar435. Bhanpura436. Garoth437. Shamgarh438. Suvasra439. Sitamau440. Afzalpur441. Nahargarh442. City Kotwali443. Y D Nagar444. Pipliya Mandi445. Malhargarh446. Narraingarh447. AJK Mandsaur448. Bhaugarh449. Neemach Neemuch450. Baghana451. Jeeran452. AJK Neemuch453. Jawad454. Ratangarh
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
61 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station455. Singoli456. Rampura457. Kukdeshwar458. Manasa459. Rewa University (Anantpur)460. Mahila Thana461. Jawa462. Janeh463. Chakghat464. Antrela465. Dabhoura466. Panwar467. Sagra468. Satna Mahila Thana469. Jasso470. Bedera471. Barondha472. Majhgawan473. Nayagaon474. Jaitwara475. AJK Satna476. Singraoli Morwa477. Bargawan478. Manda479. Chitrangi 480. Jiyawan481. Garhwa482. Sarai483. Vindhyanagar484. Waidhan485. Sidhi Churhat486. Kamrji487. Amiliya488. Rampuranaikin489. Kotwali490. Bahri491. Kusmi492. Majhauli493. AJK Sidhi494. Shahdol Kotwali Shahdol495. Beohari496. Jaisingh Nagar497. Deolong498. Amlai499. Burhar500. Chanpuri
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
62 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station501. Jaitpur502. AJK Shahdol503. Umaria Umaria504. Indwar505. Manpur506. Chandia507. Nowrrozabad508. Pali509. AJK Umaria510. Kotma Annuppur Kotma511. Bijuri512. Bhalumada513. Chachai514. Anuppur515. Jaithari516. Amarkantak517. Karnapathar518. Rajendra Gram519. AJK Anuppur520. Balaghat Birsa521. Garhi522. Lamta523. Changotaola524. Paraswada525. Bahela526. AJK Balaghat527. Mandala Mandla528. Maharajpur529. Bichhiya530. Bamhani531. Nainpur532. Khatiya533. Niwas534. Bijadandi535. Tikariya536. AJK Mandla537. Dindori Dindori538. Shahpur539. Bajag540. Karnjiya541. Samnapur542. Motinala543. Mawai544. AJK Dindori545. Shahpura546. Ghughari
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
63 Vol - I Request for Proposal for Selection of System Integrator
S. No. District Police Station547. Mohgaon548. GRP Jabalpur
GRP Jabalpur549.
GRP Katni550.
GRP Sagar551.
GRP Gadarwara552.
GRP Chhindwara553.
GRP Rewa554.
GRP Shahdol555. GRP Bhopal
GRP Bhopal556.
GRP Bina557.
GRP Amla558.
GRP Vidisha559. GRP Itarsi560.
GRP Khandwa561. GRP Gwalior BG562. GRP Gwalior 563. GRP Indore GRP Indore564. GRP Ujjain565.
GRP Ratlam566. GRP Shyamgarh567. GRP Neemuch568. GRP Biora569. GRP Guna570. CID PHQ Bhopal CID571. Vigilance572. EOW573. CID Vigilance574. Special Task Force575. Lokayukt
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
64 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XII - CIPA Police Stations
CIPA Phase-I Police StationsCIPA I Phase Hardware Distribution by NIC
S No District Name of PS
1 Bhopal Bagsewaniya
2 Bhopal Bairagarh
3 Bhopal Berasia
4 Bhopal Aishbag
5 Bhopal Gautam Nagar
6 Bhopal Govindpura
7 Bhopal Habib Ganj
8 Bhopal Hanumanganj
9 Bhopal Jahanagirabad
10 Bhopal Kamla Nagar
11 Bhopal Kotwali Bhopal
12 Bhopal Maharanapratap Nagar
13 Bhopal Mangalwara
14 Bhopal Misrod
15 Bhopal Piplani
16 Bhopal Nishatpura
17 Bhopal Shahjahanabad
18 Bhopal Station Bazaria
19 Bhopal Sukhi Sewaniya
20 Bhopal Talaiya
21 Bhopal TT Nagar
22 Bhopal Kolar Road
23 Bhopal Kohephiza
24 Gwalior Antri
25 Gwalior Bahorapur
26 Gwalior Belgada
27 Gwalior Bilauva
28 Gwalior Chinore
29 Gwalior Dabra
30 Gwalior Ghatigaon
31 Gwalior Gwalior
32 Gwalior Inderganj
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
65 Vol - I Request for Proposal for Selection of System Integrator
CIPA I Phase Hardware Distribution by NIC
33 Gwalior Campoo
34 Gwalior Janakganj
35 Gwalior Jhansi Road
36 Gwalior Gole Ka Mandire
37 Gwalior Kotwali Lashkar
38 Gwalior Madhoganj
39 Gwalior Mohna
40 Gwalior Morar
41 Gwalior Padav
42 Gwalior Panihar
43 Gwalior Pichhore
44 Gwalior Purani Chhaoni
45 Gwalior Tigra
46 Gwalior Vishva Vidhyalaya (ji)
47 Indore Aerodrome
48 Indore Annpurna
49 Indore Pandrinath
50 Indore Banganga
51 Indore Bhawar Kuwa
52 Indore Central Kotwali
53 Indore Chhatripura
54 Indore Chhoti Gwal Toli
55 Indore Chandan Nagar
56 Indore Juni Indore
57 Indore Khajrana
58 Indore Lasudiya
59 Indore Mahatma Gandhi Road
60 Indore Malharganj
61 Indore Mhow
62 Indore MIG Colony
63 Indore Palasia
64 Indore Pardesipura
65 Indore Rajendra Nagar
66 Indore Sadar Bazar
67 Indore Sanyogitaganj
68 Indore Sarafa
69 Indore Sanwer
70 Indore Tukoganj
71 Jabalpur Adhartal
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
66 Vol - I Request for Proposal for Selection of System Integrator
CIPA I Phase Hardware Distribution by NIC
72 Jabalpur Belkheda
73 Jabalpur Bhera Ghat
74 Jabalpur Cantonment (Cantt.)
75 Jabalpur Civil Lines
76 Jabalpur Charganwa
77 Jabalpur Garha
78 Jabalpur Ghamapur
79 Jabalpur Gohalpur
80 Jabalpur Gorakhpur
81 Jabalpur Hanumantal
82 Jabalpur Khamaria
83 Jabalpur Kotwali Jabalpur
84 Jabalpur Kundam
85 Jabalpur Lordganj
86 Jabalpur Madan Mahal
87 Jabalpur Majhgawan
88 Jabalpur Majholi
89 Jabalpur Omti
90 Jabalpur Panagar
91 Jabalpur Ranjhi
92 Jabalpur Shahpura
93 Jabalpur Sihora
Total = 93 Police Stations
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
67 Vol - I Request for Proposal for Selection of System Integrator
CIPA Phase-II Police Stations
CIPA II Phase Hardware Distribution by NIC S No. District Name of PS
1 BHOPAL A.J.K. 2 BHOPAL BILKHIRIYA 3 BHOPAL GUNGA 4 BHOPAL KHANJURI SADAK 5 BHOPAL MAHILA THANA 6 BHOPAL NAZIRABAD 7 BHOPAL PARBALIA SARAK 8 BHOPAL RATIBARH 9 BHOPAL SHYAMALA HILLS
10 GWALIOR A.J.K. 11 GWALIOR ARON 12 GWALIOR BEHAT 13 GWALIOR BHITARWAR 14 GWALIOR BIJOLI 15 GWALIOR GIJORA 16 GWALIOR HASTINAPUR 17 GWALIOR KARHYIA 18 GWALIOR MAHILA THANA 19 GWALIOR MAHARAJPURA 20 GWALIOR UTILA 22 JABALPUR BARGI 24 JABALPUR KATANGI 25 JABALPUR PATAN 26 RAJGARH BHOJPUR 27 RAJGARH BIAORA 28 RAJGARH CHHAPIHEDA 29 RAJGARH KALIPITH(PIPLODI) 30 RAJGARH KHILCHIPUR 31 RAJGARH KHUJNER 32 RAJGARH KURAWAR(KOTRA) 33 RAJGARH KARANWAS 34 RAJGARH MACHALPUR 35 RAJGARH MALAWAR 36 RAJGARH SUTHALIYA(MAU) 37 RAJGARH NARSINGHGARH 38 RAJGARH PACHORE 39 RAJGARH RAJGARH 40 RAJGARH SARANGPUR 41 RAJGARH TALEN 42 RAJGARH ZEERAPUR 43 RATLAM ALOTE
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
68 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S No. District Name of PS
44 RATLAM AUDUOGIC CHETRA 45 RATLAM AUDYOGOK CH.JAWARA 46 RATLAM BILPANK 47 RATLAM JAORA 48 RATLAM MANAKCHOWK 49 RATLAM NAMLI 50 RATLAM PIPLODA 51 RATLAM RAOTI 52 RATLAM RINGNOD 53 RATLAM SAILANA 54 RATLAM STATION ROAD RATLAM 55 RATLAM SHIVGARH 56 RATLAM TAL 57 BHOPAL Ashoka Garden58 BHOPAL Tila Jamalpura59 BHOPAL Gandhi Nagar 60 SATNA AMARPATAN61 SATNA CIVIL LINE62 SATNA KOTHI 63 SATNA KULGAWAN 64 SATNA MAIHAR 65 SATNA NAGOD 66 BHOPAL Shahpura67 SATNA RAMPUR BAGHELAN 68 JABALPUR A.J.K 69 SATNA SATNA KOTWALI 70 JABALPUR Mahila Thana71 UJJAIN Mahidpur 72 VIDISHA Vidisha Dehat (Rural)73 UJJAIN A.J.K. 74 UJJAIN BADNAGAR 75 UJJAIN BHEROGARH 76 UJJAIN BHATPACHLANA 77 UJJAIN DEWAS GATE 78 UJJAIN CHIMAN GANJ MANDI 79 UJJAIN GHATIA 80 UJJAIN INGORIA 81 UJJAIN JHARDA 82 UJJAIN JIWAJIGANJ 83 UJJAIN KHACHROD 84 UJJAIN KAYTHA 85 UJJAIN KOTWALI-UJJAIN 86 UJJAIN KHARA KUNWA 87 UJJAIN MADHO NAGAR 88 UJJAIN MAHANKAL
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
69 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S No. District Name of PS
89 UJJAIN MAKDON 90 UJJAIN MAHIDPUR ROAD 91 UJJAIN MAHILA THANA 92 UJJAIN NAGDA 93 UJJAIN NARWAR 94 UJJAIN NEEL GANGA 95 UJJAIN RAGHAVI 96 UJJAIN TARANA 97 UJJAIN UNHEL 98 VIDISHA BASODA 99 VIDISHA GULABGANJ
100 VIDISHA GYARASPUR 101 VIDISHA KURWAI 102 VIDISHA LATERI 103 VIDISHA NATERAN 104 VIDISHA SATPADA 105 VIDISHA SHAMSHABAD 106 VIDISHA SIRONJ 107 VIDISHA TEONDA 108 VIDISHA VIDISHA
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
70 Vol - I Request for Proposal for Selection of System Integrator
CIPA Phase-III Police Stations
CIPA III Phase Hardware Distribution by NIC S No. District Name of PS
1 BALAGHAT BAIHAR
2 BALAGHAT BALAGHAT
3 BALAGHAT HATTA
4 BALAGHAT BHARWELI
5 BALAGHAT KATANGI
6 BALAGHAT KIRNAPUR
7 BALAGHAT LALBURRA
8 BALAGHAT LANJI
9 BALAGHAT MALAJKHAND
10 BALAGHAT NAVAGAON
11 BALAGHAT RAMPAILI
12 BALAGHAT RUPJHAR
13 BALAGHAT TIRODI
14 BALAGHAT WARASEONI
15 BHIND ATER
16 BHIND BHIND-KOTWALI
17 BHIND BHIND DEHAT
18 BHIND GOHAD
19 BHIND GORMI
20 BHIND CHOURAHAGOHAD
21 BHIND LAHAR
22 BHIND MALANPUR
23 BHIND MOW
24 BHIND MEHGAON
25 BHIND PHOOP
26 BHIND RON
27 BHIND A.J.K. PS
28 CHHATARPUR BAMITHA
29 CHHATARPUR BHAGWAN
30 CHHATARPUR BIJAWAR
31 CHHATARPUR BUXWAHA
32 CHHATARPUR CHANDLA
33 CHHATARPUR CHHATARPUR
34 CHHATARPUR CIVIL LINES
35 CHHATARPUR HARPALPUR
36 CHHATARPUR LAUNDI
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
71 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S No. District Name of PS
37 CHHATARPUR MAHARAJPUR
38 CHHATARPUR MALEHRA
39 CHHATARPUR NOWGAON
40 CHHATARPUR RAJ NAGAR
41 CHHATARPUR SATAI
42 CHHINDWARA AMARWADA
43 CHHINDWARA BICHUA
44 CHHINDWARA CHANDAMATA
45 CHHINDWARA CHAND
46 CHHINDWARA CHHINDWARA
47 CHHINDWARA CHOURAI
48 CHHINDWARA DAMUA
49 CHHINDWARA JUNNARDEV
50 CHHINDWARA KUNDIPURA
51 CHHINDWARA LAWA GHOGHRI
52 CHHINDWARA LODHIKHEDA
53 CHHINDWARA MOHKHEDA
54 CHHINDWARA PANDHURNA
55 CHHINDWARA PARASIA
56 CHHINDWARA SAUNSAR
57 DEWAS BAGLI
58 DEWAS BAROTHA
59 DEWAS BANK NOTE PRESS
60 DEWAS BHAURASA
61 DEWAS DEWAS
62 DEWAS HATPIPLYA
63 DEWAS KANNOD
64 DEWAS KANTAPHOD
65 DEWAS KHATEGAON
66 DEWAS PIPALRAWAN
67 DEWAS SATWAS
68 DEWAS SONKATCH
69 DEWAS TONKKHURD
70 DEWAS UDAI NAGAR
71 DEWAS UDHYOGIK CHHETRA(IND)
72 INDORE BADGODA
73 INDORE BETMA
74 INDORE DEPALPUR
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
72 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S No. District Name of PS
75 INDORE GOUTAMPURA
76 INDORE HATOD
77 INDORE HIRANAGAR (Clerk colony)
78 INDORE A.J.K. PS
79 INDORE KHUDEL
80 INDORE KSHIPRA
81 INDORE KISHAN PURA/GANJ
82 INDORE MAHILA THANA
83 INDORE MANPUR
84 INDORE RAUJI BAZAR
85 INDORE SIMROL
86 KHARGONE BALAKWADA
87 KHARGONE BALWADA
88 KHARGONE BARUD
89 KHARGONE BARWAHA
90 KHARGONE BHIKANGAON
91 KHARGONE BHAGWANPURA
92 KHARGONE CHENPUR
93 KHARGONE GOGAWAN
94 KHARGONE KARHI
95 KHARGONE KASRAWAD
96 KHARGONE A.J.K. PS
97 KHARGONE KHARGONE DEHAT
98 KHARGONE MAHESHWAR
99 KHARGONE MANDLESHWAR
100 KHARGONE MAIN GOAN
101 KHARGONE OON
102 KHARGONE SANAWAD
103 MORENA AMBAH
104 MORENA BAGCHINI
105 MORENA BAMORE
106 MORENA DIMNI
107 MORENA CIVIL LINE
108 MORENA JORA
109 MORENA KELARAS
110 MORENA MORENA
111 MORENA NAGRA
112 MORENA NOORABAD
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
73 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S No. District Name of PS
113 MORENA PORSA
114 MORENA SABALGARH
115 MORENA SARAI CHHOLA
116 MORENA SIHONIA
117 RAJGARH A.J.K.
118 REWA BAIKUNTHPUR
119 REWA CHURHATA
120 REWA CIVIL LINES
121 REWA GARH
122 REWA GOVINDGARH
123 REWA GURA
124 REWA HANUMANA
125 REWA LAUR
126 REWA MANGAWAN
127 REWA MAUGANJ
128 REWA NAIGARHI
129 REWA RAIPUR
130 REWA REWA KOTWALI
131 REWA SEMARIA
132 REWA SOHAGI
133 REWA SHAHAPUR
134 REWA SIRMAUR
135 SAGAR BAHERIYA
136 SAGAR BANDA
137 SAGAR BANDRI
138 SAGAR BINAA
139 SAGAR CANTONMENT SAGAR
140 SAGAR CITY KOTWALI SAGAR
141 SAGAR DEORI
142 SAGAR GARHAKOTA
143 SAGAR GOPALGANJ
144 SAGAR GOUR JHAMAR
145 SAGAR JAISI NAGAR
146 SAGAR KESLI
147 SAGAR KHURAI
148 SAGAR KHIMLASA
149 SAGAR MAHARAJPUR
150 SAGAR MALTHONE
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
74 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S No. District Name of PS
151 SAGAR MOTI NAGAR
152 SAGAR NARYAOLI
153 SAGAR RAHATGARH
154 SAGAR REHLI
155 SAGAR SANODHA
156 SAGAR SHAHGARH
157 SAGAR SURKHI
158 RATLAM AJK PS''
159 RATLAM BADAVADA''
160 RATLAM BAJNA''
161 RATLAM BARKHEDA''
162 RATLAM KALUKHEDA''
163 RATLAM MAHILA THANA''
164 UJJAIN BIRLA GRAM''
165 GWALIOR BAHORAPUR''
166 CHHATARPUR ORCHAROAD''
167 SATNA UCHEHRA''
168 SATNA SABHAPUR''
169 SATNA AMDARA''
170 SATNA RAM NAGAR''
171 SATNA TALA''
172 SATNA SINGHPUR''
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
75 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XIII - List of District Control Rooms
S. No. District Control Room (DCR)
1 Bhopal 26 Tikamgarh
2 Rajgarh 27 Indore
3 Sehore 28 Dhar
4 Vidisha 29 Jhabua
5 Hoshangabad 30 Alirajpur
6 Harda 31 Khargone
7 Betul 32 Khandwa
8 Raisen 33 Burhanpur
9 Gwalior 34 Barwani
10 Shivpuri 35 Ujjain
11 Guna 36 Dewas
12 Ashok Nagar 37 Shajapur
13 Bhind 38 Ratlam
14 Morena 39 Mandsaur
15 Sheopur 40 Neemuch
16 Datia 41 Rewa
17 Jabalpur 42 Satna
18 Katni 43 Singrauli
19 Chhindwara 44 Sidhi
20 Narsinghpur 45 Shahdol
21 Seoni 46 Umaria
22 Sagar 47 Anuppur
23 Damoh 48 Balaghat
24 Chhatarpur 49 Mandla
25 Panna 50 Dindori
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
76 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XIV - Details of FSL/ FPB/ SSR
S.No. Location Name and Address No. of Location1 Forensic Science Lab (FSL)
Sagar, Madhya Pradesh
1
2 Finger Print Bureau (FPB)State Crime Records Bureau, Police Head Quarter,Bhopal (Madhya Pradesh)
1
3 State Control Room (SSR)
Police Head Quarter,Bhopal (Madhya Pradesh)
1
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
77 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XV - List of ASP/ CSP/ SDOP/ DSP Office
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
1
Bhopal Bhopal
Bhopal
Addl SP City
2 Addl SP Bhopal
3 Addl SP Dehat
4 CSP T T Nagar
5 CSP Govindpura
6 CSP Jahangirabad
7 CSP Kotwali
8 CSP Shahjahanabad
9 CSP Habibganj
10 CSP Hanumanganj
11 SDOP Berasia
12 SDOP Bairagarh
13 SDOP Misrod
14 DSP AJK
15 DSP HQ
16
Rajgarh
Addl SP
17 SDOP Biaora
18 SDOP Narsinghgarh
19 SDOP Sharangpur
20
Sehore
Addl SP
21 SDOP Sehore
22 SDOP Ashta
23 SDOP Budhni
24
Vidisha
ADL SP
25 SDOP Basoda
26 SDOP Kurwai
27 SDOP Sironj
28 SDOP Lateri
29 DSP AJK
30Hoshangabad
Addl SP
31 Hoshangabad Hoshangabad SDOP Hoshangabad
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
78 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
32 SDOP Itarsi
33 SDOP Pipraiya
34 DSP AJK
35Harda
Addl SP
36 SDOP Harda
37
Betul
Addl SP
38 SDOP Betul
39 SDOP Multai
40 SDOP Sarni
41
Raisen
Addl SP
42 SDOP Raisen
43 SDOP Begamganj
44 SDOP Bareli
45 SDOP Obaidullaganj
46
Gwalior Gwalior
Gwalior
Addl SP City
47 Addl SP Rural
48 CSP Morar
49 CSP Gwalior
50 CSP Jhansi Road
51 SP Lashkar
52 SDOP Dabra
53 SDOP Ghatigaon
54 SDOP Bhitarwar
55 SDOP Behat
56 DSP AJK
57 DSP HQ
58
Shivpuri
Addl SP
59 SDOP Shivpuri
60 SDOP Pohari
61 SDOP Kolaras
62 SDOP Karera
63 SDOP Picchore
64Guna
Addl SP
65 SDOP Guna
66 SDOP Raghogarh
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
79 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
67
Ashok Nagar
Addl SP
68 SDOP Ashok Nagar
69 SDOP Mungawali
70
Chambal Chambal
Bhind
Addl SP
71 SDOP Lahar
72 SDOP Bhind
73 SDOP Ater
74 SDOP Gohad
75 SDOP Mehgaon
76 DHP HQ
77 DSP AJK
78
Morena
Addl SP
79 SDOP Morena
80 SDOP Ambah
81 SDOP Banmore
82 SDOP Jourea
83 SDOP Kailaras
84 SDOP Sabalgarh
85 DSP AJK
86
Sheopur
Addl SP
87 SDOP Virpur
88 SDOP Vijaipur
89 SDOP Baroda
90 SDOP Sheopur
91
Datia
Addl SP
92 SDOP Datia
93 SDOP Seonda
94 SDOP Bhander
95 DSP AJK
96
Jabalpur Jabalpur Jabalpur
Addl SP City
97 Addl SP Rural
98 CSP Omti
99 CSP Kotwali
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
80 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
100 CSP Gohalpur
101 CSP Ranjhi
102 CSP Gorakhpur
103 SDOP Sehora
104 SDOP Patan
105 DSP Rural
106 DSP AJK
107
Katni
Addl SP
108 SDOP Katni
109 SDOP Kymore
110 SDOP Slimnabad
111
Chhindwara
Chhindwara
Addl SP
112 SDOP Saunsar
113 SDOP Parasiya
114 SDOP Junnardeo
115 SDOP Chhindwara
116 DSP AJK
117
Narsinghpur
Addl SP
118 SDOP Narsinghpur
119 DSP Gadarwara
120 DSP AJK
121
Seoni
Adl SP
122 SDOP Seoni
123 SDOP Keolari
124 SDOP Lakhnadon
125 DSP AJK
126
Sagar Sagar Sagar
Addl SP
127 SDOP Khurai
128 SDOP Bina
129 SDOP Rahatgarh
130 SDOP Rehli
131 SDOP Banda
132 SDOP Deori
133 SDOP Sagar
134 DSP AJK
135 DSP HQ
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
81 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
136
Damoh
Addl SP
137 CSP Damoh
138 SDOP Hatta
139 SDOP Patharia
140 SDOP Tendukheda
141 DSP AJK
142
Chhatarpur
Chhatarpur
Addl SP
143 CSP Chhatarpur
144 SDOP Loundi
145 SDOP Khajuraho
146 SDOP Bijawar
147 SDOP Badamalhara
148 DSP AJK
149
Panna
Addl SP
150 SDOP Panna
151 SDOP Ajaigarh
152 SDOP Pawai
153 Adl SP
154 DSP AJK
155
Tikamgarh
Addl SP
156 SDOP Tikamgarh
157 SDOP Newari
158 SDOP Jatara
159 DSP AJK
160
Indore Indore Indore
Addl SP City
161 Addl SP Rural
162 Addl SP IND
163 CSP Juni Indore
164 CSP Sarafa
165 CSP Pardeshipura
166 CSP Kotwali
167 CSP Sanyogitaganj
168 CSP Pandrinath
169 Narcotics cell
170 SDOP Depalpur
171 SDOP Sanwer
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
82 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
172 DSP Mhow
173 DSP HQ
174 DSP AJK
175
Dhar
Addl SP
176 CSP Pithampur
177 CSP Dhar
178 SDOP Kukshi
179 SDOP Manawar
180 SDOP Badnawar
181 SDOP Sardarpur
182 DSP AJK
183
Jhabua
Addl SP
184 SDOP Jhabua
185 SDOP Thandla
186 DSP AJK
187Alirajpur
SDOP Jobat
188 SDOP Alirajpur
189
Khargone
Khargone
Addl SP
190 SDOP Khargone
191 SDOP Bhikangaon
192 SDOP Barwaha
193 SDOP Mandleshwar
194 DSP AJK
195
Khandwa
Addl SP
196 SDOP Harsud
197 SDOP Mundi
198 SDOP Khandwa
199 DSP AJK
200Burhanpur
Addl SP
201 CSP Burhanpur
202 SDOP Nepanagar
203Barwani
Addl SP
204 SDOP Barwani
205 SDOP Sendhwa
206Ujjain Ujjain Ujjain
Add SP
207 CSP Nagda
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
83 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
208 CSP Madhav Nagar
209 CSP Kotwali
210 CSP Jivajiganj
211 CSP Tarana
212 CSP Mahidpur
213 SDOP Badnagar
214 SDOP Khachrod
215 DSP AJK
216 DSP Rural
217
Dewas
Addl SP
218 CSP Dewas
219 SDOP Kannod
220 SDOP Sonkatchh
221 SDOP Bagli
222 DSP AJK
223
Shajapur
Addl SP
224 SDOP Shajapur
225 SDOP Shujalpur
226 SDOP Agar
227 SDOP Susner
228 DSP AJK
229
Ratlam
Ratlam
Addl SP
230 CSP Ratlam
231 SDOP Jaora
232 SDOP Alot
233 SDOP Sailana
234 DSP AJK
235
Mandsaur
Addl SP
236 SDOP Garoth
237 SDOP Sitamau
238 SDOP Mandsaur
239 DSP AJK
240
Neemuch
Addl SP
241 CSP Neemuch
242 SDOP Jawad
243 SDOP Manasa
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
84 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
244
Rewa Rewa
Rewa
Addl SP
245 CSP Rewa
246 SDOP Teonthar
247 SDOP Dabhoura
248 SDOP Sirmour
249 DSP Mauganj
250 DSP HQ
251 DSP AJK
252
Satna
Addl SP
253 CSP Satna
254 SDOP Nagod
255 SDOP Maihar
256 SDOP Chitrakoot
257 DSP HQ
258 DSP AJK
259
Singrauli
Addl SP
260 SDOP Singrauli
261 SDOP Deosar
262 CSP Vindhya Nagar
263Sidhi
SDOP Churhat
264 DSP HQ
265 DSP AJK
266
Shahdol Shahdol
Shahdol
Adl SP
267 SDOP Beohari
268 SDOP Dhanpuiri
269 DSP HQ
270 DSP AJK
271Umariya
SDOP Umaria
272 DSP HQ
273Anuppur
SDOP Kotma
274 SDOP Anuppur
275
Balaghat Balaghat Balaghat
Addl SP
276 CSP Balaghat
277 SDOP Baihar
278 SDOP Lanji
279 SDOP Waraseoni
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
85 Vol - I Request for Proposal for Selection of System Integrator
ASP/ CSP/ SDOP/ DSP Office Locations
S.N. Zone Range DistrictAddl. SP/Sub
Division
280 DSP AJK
281
Mandla
Addl SP
282 SDOP Mandla
283 SDOP (HQ) Mandla
284 SDOP Niwas
285 DSP AJK
286
Dindori
Addl SP
287 SDOP Dindori
288 DSP Dindori
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
86 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XVI - List of SP/ GRP Offices
SP/ GRP officesS. No. SP/ SRP Offices S. No. SP/ SRP Offices
1 Bhopal 28 Dhar
2 Rajgarh 29 Jhabua
3 Sehore 30 Alirajpur
4 Vidisha 31 Khargone
5 Hoshangabad 32 Khandwa
6 Harda 33 Burhanpur
7 Betul 34 Barwani
8 Raisen 35 Ujjain
9 Gwalior 36 Dewas
10 Shivpuri 37 Shajapur
11 Guna 38 Ratlam
12 Ashok Nagar 39 Mandsaur
13 Bhind 40 Neemuch
14 Morena 41 Rewa
15 Sheopur 42 Satna
16 Datia 43 Singrauli
17 Jabalpur 44 Sidhi
18 Katni 45 Shahdol
19 Chhindwara 46 Umaria
20 Narsinghpur 47 Anuppur
21 Seoni 48 Balaghat
22 Sagar 49 Mandla
23 Damoh 50 Dindori
24 Chhatarpur 51 GRP Jabalpur
25 Panna 52 GRP Indore
26 Tikamgarh 53 GRP Bhopal
27 Indore
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
87 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XVII - CIPA Hardware Distribution (Phase Wise)
CIPA I Phase Hardware Distribution
S No District Name of PS Computer PrinterMulti
Function Device
16-port NW
switch
UPS 2KVA Online
1 Bhopal Bagsewaniya 5 1 1 1 1
2 Bhopal Bairagarh 4 1 1 1 1
3 Bhopal Berasia 5 1 1 1 1
4 Bhopal Aishbag 4 1 1 1 1
5 Bhopal Gautam Nagar 5 1 1 1 1
6 Bhopal Govindpura 5 1 1 1 1
7 Bhopal Habib Ganj 5 1 1 1 1
8 Bhopal Hanumanganj 5 1 1 1 1
9 Bhopal Jahanagirabad 5 1 1 1 1
10 Bhopal Kamla Nagar 4 1 1 1 1
11 Bhopal Kotwali Bhopal 5 1 1 1 1
12 Bhopal Maharanapratap Nagar 5 1 1 1 1
13 Bhopal Mangalwara 5 1 1 1 1
14 Bhopal Misrod 5 1 1 1 1
15 Bhopal Piplani 5 1 1 1 1
16 Bhopal Nishatpura 5 1 1 1 1
17 Bhopal Shahjahanabad 5 1 1 1 1
18 Bhopal Station Bazaria 5 1 1 1 1
19 Bhopal Sukhi Sewaniya 4 1 1 1 1
20 Bhopal Talaiya 5 1 1 1 1
21 Bhopal TT Nagar 5 1 1 1 1
22 Bhopal Kolar Road 4 1 1 1 1
23 Bhopal Kohephiza 5 1 1 1 1
24 Gwalior Antri 3 1 1 1 1
25 Gwalior Bahorapur 5 1 1 1 1
26 Gwalior Belgada 4 1 1 1 1
27 Gwalior Bilauva 3 1 1 1 1
28 Gwalior Chinore 4 1 1 1 1
29 Gwalior Dabra 5 1 1 1 1
30 Gwalior Ghatigaon 5 1 1 1 1
31 Gwalior Gwalior 5 1 1 1 1
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
88 Vol - I Request for Proposal for Selection of System Integrator
CIPA I Phase Hardware Distribution
S No District Name of PS Computer PrinterMulti
Function Device
16-port NW
switch
UPS 2KVA Online
32 Gwalior Inderganj 5 1 1 1 1
33 Gwalior Campoo 4 1 1 1 1
34 Gwalior Janakganj 5 1 1 1 1
35 Gwalior Jhansi Road 5 1 1 1 1
36 Gwalior Gole Ka Mandire 5 1 1 1 1
37 Gwalior Kotwali Lashkar 5 1 1 1 1
38 Gwalior Madhoganj 5 1 1 1 1
39 Gwalior Mohna 4 1 1 1 1
40 Gwalior Morar 5 1 1 1 1
41 Gwalior Padav 5 1 1 1 1
42 Gwalior Panihar 4 1 1 1 1
43 Gwalior Pichhore 4 1 1 1 1
44 Gwalior Purani Chhaoni 4 1 1 1 1
45 Gwalior Tigra 4 1 1 1 1
46 Gwalior Vishva Vidhyalaya (ji) 5 1 1 1 1
47 Indore Aerodrome 5 1 1 1 1
48 Indore Annpurna 5 1 1 1 1
49 Indore Banganga 5 1 1 1 1
50 Indore Bhawar Kuwa 5 1 1 1 1
51 Indore Central Kotwali 5 1 1 1 1
52 Indore Chandan Nagar 5 1 1 1 1
53 Indore Chhatripura 5 1 1 1 1
54 Indore Chhoti Gwal Toli 5 1 1 1 1
55 Indore Juni Indore 5 1 1 1 1
56 Indore Khajrana 5 1 1 1 1
57 Indore Lasudiya 5 1 1 1 1
58 Indore Mahatma Gandhi Road 5 1 1 1 1
59 Indore Malharganj 5 1 1 1 1
60 Indore Mhow 5 1 1 1 1
61 Indore MIG Colony 5 1 1 1 1
62 Indore Palasia 5 1 1 1 1
63 Indore Pandrinath 5 1 1 1 1
64 Indore Pardesipura 5 1 1 1 1
65 Indore Rajendra Nagar 5 1 1 1 1
66 Indore Sadar Bazar 5 1 1 1 1
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
89 Vol - I Request for Proposal for Selection of System Integrator
CIPA I Phase Hardware Distribution
S No District Name of PS Computer PrinterMulti
Function Device
16-port NW
switch
UPS 2KVA Online
67 Indore Sanwer 5 1 1 1 1
68 Indore Sanyogitaganj 5 1 1 1 1
69 Indore Sarafa 5 1 1 1 1
70 Indore Tukoganj 5 1 1 1 1
71 Jabalpur Adhartal 5 1 1 1 1
72 Jabalpur Belkheda 3 1 1 1 1
73 Jabalpur Bhera Ghat 4 1 1 1 1
74 Jabalpur Cantonment (Cantt.) 5 1 1 1 1
75 Jabalpur Civil Lines 5 1 1 1 1
76 Jabalpur Charganwa 4 1 1 1 1
77 Jabalpur Garha 5 1 1 1 1
78 Jabalpur Ghamapur 4 1 1 1 1
79 Jabalpur Gohalpur 5 1 1 1 1
80 Jabalpur Gorakhpur 5 1 1 1 1
81 Jabalpur Hanumantal 5 1 1 1 1
82 Jabalpur Khamaria 4 1 1 1 1
83 Jabalpur Kotwali Jabalpur 5 1 1 1 1
84 Jabalpur Kundam 3 1 1 1 1
85 Jabalpur Lordganj 5 1 1 1 1
86 Jabalpur Madan Mahal 5 1 1 1 1
87 Jabalpur Majhgawan 4 1 1 1 1
88 Jabalpur Majholi 4 1 1 1 1
89 Jabalpur Omti 5 1 1 1 1
90 Jabalpur Panagar 4 1 1 1 1
91 Jabalpur Ranjhi 5 1 1 1 1
92 Jabalpur Shahpura 4 1 1 1 1
93 Jabalpur Sihora 5 1 1 1 1
Total 436 93 93 93 93
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
90 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC
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1 BHOPAL A.J.K. 3 1 1 1 1
2 BHOPAL BILKHIRIYA 3 1 1 1 1
3 BHOPAL GUNGA 4 1 1 1 1
4 BHOPAL KHANJURI SADAK 4 1 1 1 1
5 BHOPAL MAHILA THANA 4 1 1 1 1
6 BHOPAL NAZIRABAD 4 1 1 1 1
7 BHOPAL PARBALIA SARAK 4 1 1 1 1
8 BHOPAL RATIBARH 4 1 1 1 1
9 BHOPAL SHYAMALA HILLS 3 1 1 1 1
10 GWALIOR A.J.K. 3 1 1 1 1
11 GWALIOR ARON 4 1 1 1 1
12 GWALIOR BEHAT 3 1 1 1 1
13 GWALIOR BHITARWAR 4 1 1 1 1
14 GWALIOR BIJOLI 4 1 1 1 1
15 GWALIOR GIJORA 4 1 1 1 1
16 GWALIOR HASTINAPUR 3 1 1 1 1
17 GWALIOR KARHYIA 4 1 1 1 1
18 GWALIOR MAHILA THANA 3 1 1 1 1
19 GWALIOR MAHARAJPURA 4 1 1 1 1
20 GWALIOR UTILA 3 1 1 1 1
21 JABALPUR BARELA 4 1 1 1 122 JABALPUR BARGI 5 1 1 1 1
![Page 91: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/91.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
91 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S
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23 JABALPUR BELBAGH 5 1 1 1 1
24 JABALPUR KATANGI 4 1 1 1 1
25 JABALPUR PATAN 5 1 1 1 1
26 RAJGARH BHOJPUR 4 1 1 1 1
27 RAJGARH BIAORA 5 1 1 1 1
28 RAJGARH CHHAPIHEDA 4 1 1 1 1
29 RAJGARH KALIPITH(PIPLODI) 4 1 1 1 1
30 RAJGARH KHILCHIPUR 5 1 1 1 1
31 RAJGARH KHUJNER 4 1 1 1 1
32 RAJGARH KURAWAR(KOTRA) 5 1 1 1 1
33 RAJGARH KARANWAS 4 1 1 1 1
34 RAJGARH MACHALPUR 4 1 1 1 1
35 RAJGARH MALAWAR 4 1 1 1 1
36 RAJGARH SUTHALIYA(MAU) 4 1 1 1 1
37 RAJGARH NARSINGHGARH 5 1 1 1 1
38 RAJGARH PACHORE 5 1 1 1 1
39 RAJGARH RAJGARH 5 1 1 1 1
40 RAJGARH SARANGPUR 5 1 1 1 1
41 RAJGARH TALEN 5 1 1 1 1
42 RAJGARH ZEERAPUR 5 1 1 1 1
43 RATLAM ALOTE 5 1 1 1 1
44 RATLAM AUDUOGIC CHETRA 5 1 1 1 1
![Page 92: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/92.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
92 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S
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45 RATLAM AUDYOGOK CH.JAWARA 5 1 1 1 1
46 RATLAM BILPANK 4 1 1 1 1
47 RATLAM JAORA 5 1 1 1 1
48 RATLAM MANAKCHOWK 5 1 1 1 1
49 RATLAM NAMLI 5 1 1 1 1
50 RATLAM PIPLODA 4 1 1 1 1
51 RATLAM RAOTI 4 1 1 1 1
52 RATLAM RINGNOD 4 1 1 1 1
53 RATLAM SAILANA 4 1 1 1 1
54 RATLAM STATION ROAD RATLAM 5 1 1 1 1
55 RATLAM SHIVGARH 3 1 1 1 1
56 RATLAM TAL 4 1 1 1 1
57 BHOPAL Ashoka Garden 3 1 1 1 1
58 BHOPAL Tila Jamalpura 3 1 1 1 1
59 BHOPAL Gandhi Nagar 3 1 1 1 1
60 SATNA AMARPATAN 4 1 1 1 1
61 SATNA CIVIL LINE 5 1 1 1 1
62 SATNA KOTHI 3 1 1 1 1
63 SATNA KULGAWAN 5 1 1 1 1
64 SATNA MAIHAR 5 1 1 1 1
65 SATNA NAGOD 5 1 1 1 1
66 BHOPAL Shahpura 4 1 1 1 167 SATNA RAMPUR BAGHELAN 5 1 1 1 1
![Page 93: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/93.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
93 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S
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68 JABALPUR A.J.K 3 1 1 1 1
69 SATNA SATNA KOTWALI 5 1 1 1 1
70 JABALPUR Mahila Thana 4 1 1 1 1
71 UJJAIN Mahidpur 4 1 1 1 1
72 VIDISHA Vidisha Dehat (Rural) 4 1 1 1 1
73 UJJAIN A.J.K. 4 1 1 1 1
74 UJJAIN BADNAGAR 5 1 1 1 1
75 UJJAIN BHEROGARH 5 1 1 1 1
76 UJJAIN BHATPACHLANA 4 1 1 1 1
77 UJJAIN DEWAS GATE 5 1 1 1 1
78 UJJAIN CHIMAN GANJ MANDI 5 1 1 1 1
79 UJJAIN GHATIA 4 1 1 1 1
80 UJJAIN INGORIA 4 1 1 1 1
81 UJJAIN JHARDA 3 1 1 1 1
82 UJJAIN JIWAJIGANJ 5 1 1 1 1
83 UJJAIN KHACHROD 5 1 1 1 1
84 UJJAIN KAYTHA 5 1 1 1 1
85 UJJAIN KOTWALI-UJJAIN 5 1 1 1 1
86 UJJAIN KHARA KUNWA 5 1 1 1 1
87 UJJAIN MADHO NAGAR 5 1 1 1 1
88 UJJAIN MAHANKAL 5 1 1 1 1
89 UJJAIN MAKDON 4 1 1 1 1
![Page 94: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/94.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
94 Vol - I Request for Proposal for Selection of System Integrator
CIPA II Phase Hardware Distribution by NIC S
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90 UJJAIN MAHIDPUR ROAD 4 1 1 1 1
91 UJJAIN MAHILA THANA 4 1 1 1 1
92 UJJAIN NAGDA 5 1 1 1 1
93 UJJAIN NARWAR 4 1 1 1 1
94 UJJAIN NEEL GANGA 5 1 1 1 1
95 UJJAIN RAGHAVI 3 1 1 1 1
96 UJJAIN TARANA 5 1 1 1 1
97 UJJAIN UNHEL 3 1 1 1 1
98 VIDISHA BASODA 5 1 1 1 1
99 VIDISHA GULABGANJ 4 1 1 1 1
100 VIDISHA GYARASPUR 4 1 1 1 1
101 VIDISHA KURWAI 5 1 1 1 1
102 VIDISHA LATERI 4 1 1 1 1
103 VIDISHA NATERAN 3 1 1 1 1
104 VIDISHA SATPADA 5 1 1 1 1
105 VIDISHA SHAMSHABAD 4 1 1 1 1
106 VIDISHA SIRONJ 5 1 1 1 1
107 VIDISHA TEONDA 4 1 1 1 1
108 VIDISHA VIDISHA 5 1 1 1 1458 108 108 108 108
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
95 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC
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1 BALAGHAT BAIHAR 5 1 1 1 1
2 BALAGHAT BALAGHAT 5 1 1 1 1
3 BALAGHAT HATTA 4 1 1 1 1
4 BALAGHAT BHARWELI 4 1 1 1 1
5 BALAGHAT KATANGI 4 1 1 1 1
6 BALAGHAT KIRNAPUR 4 1 1 1 1
7 BALAGHAT LALBURRA 4 1 1 1 1
8 BALAGHAT LANJI 4 1 1 1 1
9 BALAGHAT MALAJKHAND 4 1 1 1 1
10 BALAGHAT NAVAGAON 4 1 1 1 1
11 BALAGHAT RAMPAILI 4 1 1 1 1
12 BALAGHAT RUPJHAR 4 1 1 1 1
13 BALAGHAT TIRODI 4 1 1 1 1
14 BALAGHAT WARASEONI 5 1 1 1 1
15 BHIND ATER 4 1 1 1 1
16 BHIND BHIND-KOTWALI 5 1 1 1 1
17 BHIND BHIND DEHAT 5 1 1 1 1
18 BHIND GOHAD 5 1 1 1 1
19 BHIND GORMI 4 1 1 1 1
20 BHIND CHOURAHAGOHAD 4 1 1 1 1
21 BHIND LAHAR 5 1 1 1 1
22 BHIND MALANPUR 4 1 1 1 1
23 BHIND MOW 5 1 1 1 1
24 BHIND MEHGAON 5 1 1 1 1
25 BHIND PHOOP 4 1 1 1 1
26 BHIND RON 5 1 1 1 1
27 BHIND A.J.K. PS 4 1 1 1 1
28 CHHATARPUR BAMITHA 5 1 1 1 1
29 CHHATARPUR BHAGWAN 4 1 1 1 1
30 CHHATARPUR BIJAWAR 5 1 1 1 1
31 CHHATARPUR BUXWAHA 4 1 1 1 1
32 CHHATARPUR CHANDLA 4 1 1 1 1
33 CHHATARPUR CHHATARPUR 5 1 1 1 1
![Page 96: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/96.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
96 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S
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34 CHHATARPUR CIVIL LINES 4 1 1 1 1
35 CHHATARPUR HARPALPUR 4 1 1 1 1
36 CHHATARPUR LAUNDI 4 1 1 1 1
37 CHHATARPUR MAHARAJPUR 4 1 1 1 1
38 CHHATARPUR MALEHRA 5 1 1 1 1
39 CHHATARPUR NOWGAON 5 1 1 1 1
40 CHHATARPUR RAJ NAGAR 4 1 1 1 1
41 CHHATARPUR SATAI 4 1 1 1 1
42 CHHATARPUR ORCHAROAD'' 5 1 1 1 1
43 CHHINDWARA AMARWADA 4 1 1 1 1
44 CHHINDWARA BICHUA 4 1 1 1 1
45 CHHINDWARA CHANDAMATA 4 1 1 1 1
46 CHHINDWARA CHAND 5 1 1 1 1
47 CHHINDWARA CHHINDWARA 4 1 1 1 1
48 CHHINDWARA CHOURAI 4 1 1 1 1
49 CHHINDWARA DAMUA 5 1 1 1 1
50 CHHINDWARA JUNNARDEV 5 1 1 1 1
51 CHHINDWARA KUNDIPURA 4 1 1 1 1
52 CHHINDWARA LAWA GHOGHRI 4 1 1 1 1
53 CHHINDWARA LODHIKHEDA 3 1 1 1 1
54 CHHINDWARA MOHKHEDA 4 1 1 1 1
55 CHHINDWARA PANDHURNA 5 1 1 1 1
56 CHHINDWARA PARASIA 4 1 1 1 1
57 CHHINDWARA SAUNSAR 5 1 1 1 1
58 DEWAS BAGLI 4 1 1 1 1
59 DEWAS BAROTHA 4 1 1 1 1
60 DEWAS BANK NOTE PRESS 4 1 1 1 1
61 DEWAS BHAURASA 5 1 1 1 1
62 DEWAS DEWAS 5 1 1 1 1
63 DEWAS HATPIPLYA 5 1 1 1 1
64 DEWAS KANNOD 4 1 1 1 1
65 DEWAS KANTAPHOD 5 1 1 1 1
66 DEWAS KHATEGAON 4 1 1 1 1
67 DEWAS PIPALRAWAN 3 1 1 1 1
![Page 97: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/97.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
97 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S
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68 DEWAS SATWAS 5 1 1 1 1
69 DEWAS SONKATCH 4 1 1 1 1
70 DEWAS TONKKHURD 3 1 1 1 1
71 DEWAS UDAI NAGAR 4 1 1 1 1
72 DEWAS UDHYOGIK CHHETRA(IND)
4 1 1 1 1
73 GWALIOR BAHORAPUR'' 4 1 1 1 1
74 INDORE BADGODA 4 1 1 1 1
75 INDORE BETMA 4 1 1 1 1
76 INDORE DEPALPUR 4 1 1 1 1
77 INDORE GOUTAMPURA 5 1 1 1 1
78 INDORE HATOD 5 1 1 1 1
79 INDORE HIRANAGAR (Clerk colony)
5 1 1 1 1
80 INDORE A.J.K. PS 5 1 1 1 1
81 INDORE KHUDEL 5 1 1 1 1
82 INDORE KSHIPRA 5 1 1 1 1
83 INDORE KISHAN PURA/GANJ 4 1 1 1 1
84 INDORE MAHILA THANA 5 1 1 1 1
85 INDORE MANPUR 5 1 1 1 1
86 INDORE RAUJI BAZAR 4 1 1 1 1
87 INDORE SIMROL 5 1 1 1 1
88 KHARGONE BALAKWADA 4 1 1 1 1
89 KHARGONE BALWADA 5 1 1 1 1
90 KHARGONE BARUD 5 1 1 1 1
91 KHARGONE BARWAHA 4 1 1 1 1
92 KHARGONE BHIKANGAON 5 1 1 1 1
93 KHARGONE BHAGWANPURA 4 1 1 1 1
94 KHARGONE CHENPUR 4 1 1 1 1
95 KHARGONE GOGAWAN 5 1 1 1 1
96 KHARGONE KARHI 4 1 1 1 1
97 KHARGONE KASRAWAD 5 1 1 1 1
98 KHARGONE A.J.K. PS 5 1 1 1 1
99 KHARGONE KHARGONE DEHAT 5 1 1 1 1
100 KHARGONE MAHESHWAR 5 1 1 1 1
![Page 98: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/98.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
98 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S
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101 KHARGONE MANDLESHWAR 4 1 1 1 1
102 KHARGONE MAIN GOAN 5 1 1 1 1
103 KHARGONE OON 5 1 1 1 1
104 KHARGONE SANAWAD 4 1 1 1 1
105 MORENA AMBAH 3 1 1 1 1
106 MORENA BAGCHINI 4 1 1 1 1
107 MORENA BAMORE 5 1 1 1 1
108 MORENA DIMNI 5 1 1 1 1
109 MORENA CIVIL LINE 4 1 1 1 1
110 MORENA JORA 5 1 1 1 1
111 MORENA KELARAS 4 1 1 1 1
112 MORENA MORENA 3 1 1 1 1
113 MORENA NAGRA 4 1 1 1 1
114 MORENA NOORABAD 4 1 1 1 1
115 MORENA PORSA 4 1 1 1 1
116 MORENA SABALGARH 4 1 1 1 1
117 MORENA SARAI CHHOLA 3 1 1 1 1
118 MORENA SIHONIA 4 1 1 1 1
119 RAJGARH A.J.K. 5 1 1 1 1
120 RATLAM AJK PS'' 5 1 1 1 1
121 RATLAM BADAVADA'' 4 1 1 1 1
122 RATLAM BAJNA'' 5 1 1 1 1
123 RATLAM BARKHEDA'' 4 1 1 1 1
124 RATLAM KALUKHEDA'' 4 1 1 1 1
125 RATLAM MAHILA THANA'' 4 1 1 1 1
126 REWA BAIKUNTHPUR 4 1 1 1 1
127 REWA CHURHATA 5 1 1 1 1
128 REWA CIVIL LINES 4 1 1 1 1
129 REWA GARH 3 1 1 1 1
130 REWA GOVINDGARH 5 1 1 1 1
131 REWA GURA 5 1 1 1 1
132 REWA HANUMANA 5 1 1 1 1
133 REWA LAUR 4 1 1 1 1
134 REWA MANGAWAN 4 1 1 1 1
![Page 99: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/99.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
99 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S
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135 REWA MAUGANJ 4 1 1 1 1
136 REWA NAIGARHI 5 1 1 1 1
137 REWA RAIPUR 4 1 1 1 1
138 REWA REWA KOTWALI 5 1 1 1 1
139 REWA SEMARIA 5 1 1 1 1
140 REWA SOHAGI 5 1 1 1 1
141 REWA SHAHAPUR 4 1 1 1 1
142 REWA SIRMAUR 5 1 1 1 1
143 SAGAR BAHERIYA 5 1 1 1 1
144 SAGAR BANDA 4 1 1 1 1
145 SAGAR BANDRI 4 1 1 1 1
146 SAGAR BINAA 4 1 1 1 1
147 SAGAR CANTONMENT SAGAR 5 1 1 1 1
148 SAGAR CITY KOTWALI SAGAR 4 1 1 1 1
149 SAGAR DEORI 4 1 1 1 1
150 SAGAR GARHAKOTA 4 1 1 1 1
151 SAGAR GOPALGANJ 5 1 1 1 1
152 SAGAR GOUR JHAMAR 4 1 1 1 1
153 SAGAR JAISI NAGAR 4 1 1 1 1
154 SAGAR KESLI 5 1 1 1 1
155 SAGAR KHURAI 4 1 1 1 1
156 SAGAR KHIMLASA 4 1 1 1 1
157 SAGAR MAHARAJPUR 4 1 1 1 1
158 SAGAR MALTHONE 4 1 1 1 1
159 SAGAR MOTI NAGAR 4 1 1 1 1
160 SAGAR NARYAOLI 5 1 1 1 1
161 SAGAR RAHATGARH 4 1 1 1 1
162 SAGAR REHLI 4 1 1 1 1
163 SAGAR SANODHA 4 1 1 1 1
164 SAGAR SHAHGARH 4 1 1 1 1
165 SAGAR SURKHI 5 1 1 1 1
166 SATNA UCHEHRA'' 4 1 1 1 1
167 SATNA SABHAPUR'' 4 1 1 1 1
168 SATNA AMDARA'' 3 1 1 1 1
![Page 100: SI RFP Vol 1 - Part II](https://reader036.vdocuments.net/reader036/viewer/2022082212/586b74731a28ab5e1c8c2c15/html5/thumbnails/100.jpg)
MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
100 Vol - I Request for Proposal for Selection of System Integrator
CIPA III Phase Hardware Distribution by NIC S
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169 SATNA RAM NAGAR'' 3 1 1 1 1
170 SATNA TALA'' 4 1 1 1 1
171 SATNA SINGHPUR'' 4 1 1 1 1
172 UJJAIN BIRLA GRAM'' 4 1 1 1 1
Total 745 172 172 172 172
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MPCOPS CRIME & CRIMINAL TRACKING NETWORK AND SYSTEMS
101 Vol - I Request for Proposal for Selection of System Integrator
Annexure-XVIII – Traffic Police Stations at State
Traffic Police StationS. No. Police Stations S. No. Police Stations
1 Bhopal 25 Panna
2 Rajgarh 26 Tikamgarh
3 Sehore 27 Indore
4 Vidisha 28 Dhar
5 Hoshangabad 29 Jhabua
6 Harda 30 Khargone
7 Betul 31 Khandwa
8 Raisen 32 Burhanpur
9 Gwalior 33 Barwani
10 Shivpuri 34 Ujjain
11 Guna 35 Dewas
12 Ashok Nagar 36 Shajapur
13 Bhind 37 Ratlam
14 Morena 38 Mandsaur
15 Sheopur 39 Neemuch
16 Datia 40 Rewa
17 Jabalpur 41 Satna
18 Katni 42 Sidhi
19 Chhindwara 43 Shahdol
20 Narsinghpur 44 Umaria
21 Seoni 45 Anuppur
22 Sagar 46 Balaghat
23 Damoh 47 Mandla
24 Chhatarpur 48 Dindori