sic 2015 welcome

© 2015 Information Services Group, Inc. All Rights Reserved.

Welcome

© 2015 Information Services Group, Inc. All Rights Reserved 2

Welcome to the SIC!

TODAY

o  Market Update with Partner Harvey Gluckman

o  Workshops:

§  Advisor relationship programs

§  Client satisfaction Benchmarking

§  X-as-a-Service Changing the Sourcing World

§  ITIL and Service Integration

§  Global Business Services

o  Drinks and Topgolf!


Welcome to the SIC! TOMORROW

o  Keynotes:

§  Martin Ford, author Rise of the Robots: Technology and the Threat of a Jobless Future

§  Bill McNee of Saugatuck Technology, an ISG business

o  Workshops: §  Trends in Commercial Contracting

§  IT & engineering

§  Emerging Tech for Insurers

§  Governance Services Table Stakes

§  Cloud Brokerage

§  Impact of DevOps in Sourced Services

o  Squawk Panel

o  Reception

© 2015 Information Services Group, Inc. All Rights Reserved.

Todd Lavieri, President Americas, Australia & New Zealand

Innovate to Win and Thrive Creating the Future in a Changing World


The trouble with predictions

1 “There is no reason anyone would want a computer in their home.” — Ken Olson, president, chairman and founder of Digital Equipment Corp.

4 “No chance space satellites will be used to provide better phone, telegraph, TV, or radio service in the US.” — T. Craven, FCC

“We will never make a 32 bit operating system.”— Bill Gates 2

5 “Guitar groups are on their way out.” — A Decca Records executive prediction after listening to The Beatles play 10 songs on New Year's Day, 1962, and dismissed them.

3 “We’ll get rid of spam in two years’ time” — Bill Gates (2004)

6 “Nuclear-powered vacuum cleaners will probably be a reality within 10 years.” — Alex Lewyt, President of the Lewyt Vacuum Cleaner Company, 1955

7 …. and my favorite….

“It’s hard to make predictions, especially about the future.” – Yogi Berra


The Great Horse Manure Crisis of 1894

1894 1944


What happened?

How did . . . miss iPod

. . . miss Coffee How did

. . . miss Google How did


. . . miss Google?

. . . miss Watson?

. . . miss Facebook?

How did

How did Everyone who attended college after 1999

How did


Extrapolations reinforced by silos...


Forget the BIG predictions. What about today’s papers?

Imagine reading these only 5 years ago!

As President, Trump will . . .

Bitcoin & Blockchain raise over $200M

Uber valued at $40B (started 2009)

Oil to hit $25 a barrel

Horse manure in NYC still a problem


Things only a human can do. (with thanks to Ray Kurzweil, 1999)


Only a human

musician can compose in the style of

Bach Only humans can drive cars

Only a human can diagnose a software program

Only humans can understand continuous

speech

Only a human can play baseball

Only people have

common sense

Only humans can recognize

faces

Things only a human can do.


Predictions for the next 10 years

1 “Russia will collapse. Germany will have a severe economic reversal.” — Stratfor, a private intelligence and strategy firm.

4 “Jarvis is here.” — Dr. Michio Kaku, professor of theoretical physics, City University of NY

“$1,000 human brain.”— Peter Diamandis 2

5 “3D printers will print low-cost clothing…and human organs….and we will create avatars of people who have passed away.” — Dr. Ray Kurzweil, Director of Engineering, Google

3 “We will have Perfect Knowledge.” — Peter Diamandis

6 “Massive Internet of Everything. A trillion sensors, 8 billion hyper-connected people. Total transformation of healthcare. — Dr. James Canton, CEO of the Institute of Global Futures

7 “Self-driving cars will be ubiquitous.” — Many

"The future ain’t what it used to be.” — Yogi Berra


What do clients want today?

o  Automation without pain o  Solutions for everything o  Better, cheaper, faster, easier

o  Predictability – see around corners o  Security that is really secure

o  Cloud enablement o  Insights that change everything

More importantly,

what do clients want tomorrow?


Manage better, or redefine and reinvent what we do?

“How do you predict the future?

Don’t extrapolate!

Both

You create it.”

Ask the right questions.

– Abraham Lincoln


16

The future together…

o  The most dynamic element of a services business is that we are only ONE step removed from our clients.

o  We have the power and the permission to innovate and create. It is expected!

o  Our goal together is to bring the finest professionals, search for innovation & insight, and deliver the best results for our clients.

We look forward to delivering value with each of you – and creating the future.


Thank you for your partnership.

www.isg-one.com

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