siebel create service request
DESCRIPTION
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Siebel TestsCategoryHighest
Create a service request to add a new reservationsDB and ensure that the Status is Open andSubstatus is Unassigned.
Priority
Description:
WORKHORSEXP\MOMCreated by:
07/07/2010
07/07/2010
01/01/0001Last Run
Last Modified:
Created on:
Siebel Create Service Request
1
Description:
Open Siebel from desktop.
Action Details
Left DblClick
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2
Description:
Change to the Accounts tab.
Action Details
Left Click
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3
Description:
Change to "All Accounts" view.
Action Details
Left Click
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Siebel Create Service Request Page 1 of 5Printed On 12/08/2010 14:38:25
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4Description:
Change to the "All Accounts" view.
Action Details
Left Click
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5
Description:
Start a query.
Action Details
Left Click
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6
Description:
Enter the first few characters to search for (in this caseMarriot*)
Action Details
Marriot*Type
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7
Description:
Run the query.
Action Details
Left Click
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8Description:
Drill down on the record.
Action Details
Left Click
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9
Description:
Change to Service Requests
Action Details
Left Click
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10
Description:
Create a new service request.
Action Details
Left Click
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11
Description:
Edit the description so we know what the SR was createdfor.
Action Details
Left Click
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Siebel Create Service Request Page 3 of 5Printed On 12/08/2010 14:38:25
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12
Description:
Action Details
Add new reservations DB.Type
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13
Description:
Drill down on the SR number.
Action Details
Left Click
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14
Description:
Check the status is Open.
Action Details
Screen Check
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15
Description:
....also check the substatus is "Unassigned"
Action Details
Screen Check
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16
Description:
Close the Siebel instance.
Action Details
Left Click
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Siebel Create Service Request Page 5 of 5Printed On 12/08/2010 14:38:25
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