Professional ExperienceClient NMAC, Dallas, USDuration October 2007 - As of dateDesignation Infrastructure LeadModules Siebel AutomotiveEnvironment: Siebel 8, Siebel 7.8.2, Siebel Analytics 7.8.2 AN5492Hardware: IBM AIX 5L - 5.2, Linux, Microsoft Windows 2003 Servers.Project DescriptionNissan STeP Program is a Siebel initiative comprising of Collection, Lease Customer Network, Customer Service Retail & Customer Portal functionality with Siebel as the Core CRM and Business Intelligence (Analytics) System. Integration to Legacy accounting systems and channel partners is through FSM and web services. Project involved in build, test and deploying the CRM solution. Siebel version: 7.8.2.x, Siebel Analytics version: 7.8.2.x (CRM) would be used to implement the solutionTechnical Support Produced detailed architectural design document for different environments. Some of the key features covered in the document are High Availability solutions, Security Authentication, Actuate Report Servers. Installed and created oracle Database and assigned sse_role for SADMIN user Installed & Configured Siebel Analytics Servers. Configured Siebel Analytics Cluster. Implemented Siebel ADM functionality migrate non repository data. Mentored in-house Siebel administrators to perform day-to-day admin tasks related to repository migration, installation & configuration of Siebel application servers, troubleshooting of production environment issues etc. Installation and configuration of Siebel 7.8.2, 8.1.1 (Gateway, Enterprise, Web, Siebel Management Agent and server. Configured Siebel Management Agent & Siebel Management server component to support Diagnostic & Siebel ADM tools. Captured AIX errpt report to troubleshoot the software related issue. Worked on BMC Remedy for support activity. Created Memory.ksh script to capture AIX performance usage per process. Captured network report by using network stats. Troubleshooting load balancing, IBM Web server related issue. Configuration SMTP server with Siebel for email daemon. Installed Siebel Document server in Intel Boxes. Performed DB Functions. Worked on EVT tools to diagnose the Siebel server software related issue. Created Database schema and allocated space for siebel database. Performed Database schema migration from one environment to another environment. Configured scripts for cold backup. Extensively utilized third party tools, such as Toad, AQT for everyday data manipulation and updates. Performed RUN stats on weekly basis for selective Tables. Purging DB logs files. Extracted the FDR and Core files with Pstack, DBX utility to troubleshoot the Siebel crash issue. Supported Admin activities during the weekends to customer vendors for apply Operating system patches (APRs, Windows critical patches). Cleaned up siebns.dat file. Integrated bridge between Siebel OLTP and OLAP. Implemented Segmentation and Target. Turned on LDAP Authentication for Siebel & Siebel Analytics Application. Configured Marketing Server BHD,CTD & ESD. Configured Site scope Alert for space and memory issue. Enable CTI access for end-users. Configured and Sync the Actuate Server with Siebel Application. Imported inbound and outbound web services. Troubleshooting critical production defects related to Siebel workflow, Assignment Manager and Correspondence. Configured Siebel LDAP EAI server to balance the maximum loads. Worked on end-user Application hierarchy setup. Setting Up and Configuring Siebel Integration with GPlus 7.5 Adapter for Voice, Campaign Synchronization and Configuration Synchronization Integrated Siebel with Genesys in Soft phone Development Support the Inbound and Outbound Solutions Assisted in infrastructure for Genesys Framework and CTI support for call center Installed GPlus 7.5 Communication Server / Gplus 7.5 Voice Adapter / Gplus 7.5 DriverClient VISADuration March 2007 to August 2007Designation Siebel Tech ArchModules Siebel Call Center, Siebel Loyal Management.Environment Siebel 7.7.2.6, MSSQL Enterprise, Windows 2003.Project DescriptionVisaCare - VIPER Integration Project is the delivery of one common tool set for CSI staff (with a predetermined catalog of Service Requests) that provides accurate and immediate information within VisaCare on incidents, requests, and changes with the ability to provide automated notification to CSI staff of key events and status.Deliverables Technical Architecture design document (TA230) details technical infrastructure to support the development, execution and operation of Siebel application. Security Architecture Detail Design Document outlines authentication mechanism across different environments. Documented test scripts to cover DB and ADSI authentication under different scenarios. Designed and documented test scripts for high availability (HA) of Siebel servers. HA servers include clustered and load balanced web and object manager servers. Documented installation and configuration of Siebel Clients (Tools and Thick Client) for desktops hosted.Technical Configuration Configured Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns using Siebel Tools and eScript. Extensively worked in Siebel eScript. Worked on Detail Design Document. Worked in EBC. Installation and Configuration of Siebel Servers 7.7 + Patch 7.7.2 for Development , QA, Training, Staging and Production environments. Designed security authentication mechanism & configured ADSI + SSL for all environments. Using grantusr.sql, Install.ksh, Imprep.skh, ddlSync.ksh Installation, Clustering and configuration of Actuate report server, import of rox, user synch etc. Designed & configured multiple object managers to support different interfaces. Configuration of source control using Microsoft VSS with Siebel application. Troubleshooting performance issues (Check-In, Check-out) with Siebel respository, during Dev environment build phase. Configuration and validation of Siebel document servers to support generation of correspondence templates and proposals. Designed distribution of server components across clustered and load balanced environments based on hardware sizing. Responsible for day-to-day infrastructure support, troubleshooting, build migration, deployment of interfaces across all environments. Knowledge transition with onshore & offshore teams to handle production rollout, maintenance & resolving defects.Client Janseen CilagDuration April 25 2005 to Feb 2007Designation Sr. Siebel Consultant AdministratorModules Siebel ePharmaEnvironment Siebel 7.7.2, Windows 2003, HP UNIX, Oracle 9.Project DescriptionJanssen Cilag implemented a CRM strategy based on Siebel Release 5 and later upgraded to Siebel Pharma 6.0.1 Release. The implementation is focused on the needs of the sales force, needs of the call centers and delivery of an analytical environment for sixteen operating companies. The implementation is based on a centralized development environment with a decentralized operational model. The Siebel application has evolved over a period of time to address the needs of the specific operating companies as well as the needs of the sector as a whole. This has been accomplished through significant customizationTechnical Configuration and Upgrade Technical Design and installation of Siebel Gateway, Enterprise, Web servers for Pre-Production environment Prepared plan for Siebel 7.7.2 upgrade. Environment setup for Development Phase, SIT Phase and UAT, TRA, SVT, PRD Phase. Using grantusr.sql, Install.ksh, Imprep.skh, ddlSync.ksh. Merged of Siebel 6 repository to Siebel7 Repository using upgrep.ksh. Installed & configured Gateway Server, Enterprises Server, Siebel Servers and components. Installed and Configured Shipped and Unshipped Languages for Siebel Server and components. Set up of Oracle Database Server. Installed Siebel Analytics Server. Set up Analytics repository. Captured, troubleshot, escalated and solved Siebel - related problems. Composed and executed custom SQL queries, compiled statistics. Fulfilled custom requests from different business levels. Configured Siebel ADSI SSO. Repository Management for multiple deployments (Dev to SIT, SIT to UAT) Database Migration from UAT to SIT Setting up of Tech Note 600 (Segmentation and Target Design) Integrated Siebel with Microsoft VSS (Check in /Checkout Quality Process). Converted Non-UNICODE database to UNICODE Resolved instability issues on Siebel Analytics Application. Implement and setup of custom workflow monitor agent, custom workflow process manager, custom repeating component request. Troubleshooting different piece of cluster components within MSCS cluster setup Install Primary , Secondary, Territary file system on Siebel Cluster environment. Co-ordinate with Dbas, Server support team for performance tuning on HP Smart Array controller, distribution of SQL server data, transaction log files, index files across different different drives with different raid level. Set up performance diagnostic tool for monitoring SQL servers to identify intensive I/O operations, extensive read writes, average disk queue length for read/write etc. Designed operating procedures for repository management , security access mechanism and remote management.Client CableDuration July 6 2004 to April 8 2005Designation Sr.Siebel Consultant (Infrastructure)Major Modules Siebel Public sector, eServiceEnvironment: Siebel 7.7.2, Oracle 9.2.0.6, Windows 2003, IIS Web Server.Project DescriptionProject CABLE is a Siebel Public Sector application and follows a Licensing System. High Level Design and Low Level Design were designed and for the Build and Component/Unit Test. I was responsible for configuration deliverables and developmentTechnical Configuration & Server Administration Configured Screens, Views, Variety of Applets, Pick Lists, Business Objects, Business Component, Links, Joins, Extension Tables, Extension Columns using Siebel Tools and Siebel eScript for NSW Government Licensing system. Extensively used VBC and EBC for getting Bill matrix information data from external system. Worked on Processing Application Request, Service Request, Compliance/Licensing, Service Agreement, Contact and Module. Created Responsibilities and managing visibility using view. Used full spectrum of Siebel Best Practices Guidelines in combination with Accenture Best practices. Worked on Data Mapping. Configured ifb files. Loaded the data to EIM Tables using Informatica. Ran EIM to load the data to Base Tables. Analyze and troubleshoot production issues related to slow performing queries by analyzing event logs. Designed guidelines for Repository management, check-in-codes (Repository and Non Repository) into VSS. Designed Technical infrastructure for Production and Disaster recovery environment that includes setting up farm house of Servers. Configuration and Installation of Siebel Gateway, Siebel Servers, Web Servers and File System Manager for Production and Disaster recover environment as per business requirement. Responsible for designing technical specification with business in understanding administrative data and user profiles. Migrate repository and additional configuration objects between environments on a regularly scheduled basis to support development, test, and production. Monitor and execute Siebel server functions including server and component configuration, workflow management and software patch installation. Troubleshoot day-to-day problems for all supported environments related to Siebel servers, Application Object Manager and functional issues etc. Responsible for providing accurate time estimates to complete environment builds. Technical Design document that details out the infrastructure architecture that will support the development, execution and operation architecture.Client Toyota Financial Services -USDuration March 2004 - June 2004Designation Siebel ConsultantMajor Modules Siebel eAutomotiveEnvironment: Siebel 7.7.2, Oracle 9.2.0.6, Windows 2003, Microsoft IIS Web Servers,Project DescriptionToyota Financial Services is a leading provider of automotive financial services, offering an extensive line of financing plans and insurance products to Toyota customers and dealers in the U.S. Release 1A will involve the replacement of the existing FOCUS front end application with Siebel screens for a pilot group of Customer Service Reps to roll out to the entire CSR community shortly afterwards.Technical Configuration and Server Administration Designed technical infrastructure and installation setup of Siebel Servers, Web Servers, Report Servers for Development, Test and Production environment. Defined and deployed Siebel Remote Architecture to existing user base across the board. Troubleshooting and problem solving of Siebel Server components, Native Load Balancer, Siebel Object Manager, Siebel Remote, Siebel Workflow, Siebel EIM and Actuate Report server. Technical Knowledge of debugging and identifying cause of problem for issues within Siebel Technical domain. Technical support for different kinds of issues faced by user community within Siebel application for functional/technical issues. Designed Proto-type Worked on design documents Configured UI layer for creating Screens, Applets, Views and also in customization of Joins, Links, Static and dynamic Pick list, Drilldowns Extracted, Initialized, Synchronized local database for DVL user as a part of Remote Client Administration Worked on workflow processes for email automation. Configured Outbound Communication manager server component to send an email to multiple users using Function Key F9. Configured with eScripting with various functionality, especially with customized buttons for Applets. Followed Siebel Expert Practices and Services for project rollout. Followed Naming Convention Control board advices for the whole project and Siebel expert services advices. Set up of Organization, Divisions, Positions, Employees, Products, LOVs. Created database & schemas on shared box. Server Health checks are done on regular basis. Created Automated Batch files on Ms-dos for compilation, repository export/import and database export.Client AT&T, USDuration Oct2003 to March2004Designation Sr. Siebel ConsultantMajor Modules Siebel eCommunicationEnvironment: Siebel 7.5.3,SQL-2000, Sun Solaris 8, Oracle 8.The application is targeted towards AT&T retail and home based consumers. The application will be deployed at call centers through out the USA and abroad for sales and service interactions. It will be supporting inbound customer interaction for national and regional long distance. The application will provide a complete view of all the accounts, phone numbers (and other assets) and interaction a customer has had. The application will take data from all the channels AT&T supports for sales and service (web, IVR, & legacy desktop applications).Development cum Technical Support Install and Configuration of Gateway/Application Server/Web Server/ Report Server and establish multiple environments Integrated Data Using Siebel EAI, HTTP Transport, Custom Business Service using eScript, Workflow Processes and Configuration Configured and Customized of User Interface using Siebel Tools and SVB script Data Mapping Created VBCs to get the data from external data into Siebel. Configured Integration object, Business processes, Business Service to send the data to external legacy system Outbound communication with external System based on J2EE Integrated IVR with telephony system Created of Views, Variety of Applets, Pick Lists, & Dynamic drilldown. Writing Applet Server and Browser Script. Created of Business Components, Link, Join, and Multi Value Link. Writing Business Component Events Scripts.Client Citibank, EuropeDuration March 2002 to September 2003Designation Siebel ConsultantMajor Modules Siebel Call CenterEnvironment: Siebel 7.5, SQL-2000, Sun Solaris 8, Oracle 8.Project Description:This 24x7 call center and is critical to the success of Citibanks operations in Belgium which has a vast customer base. The call center is supported by a combination of legacy and in-house applications. A call center agent may have to work with multiple applications. The front-end screens and labels will be in English language. Data will be displayed in the language of the host system. Data entry will continue to be in the language of the host system. This project covers all the businesses and products services that include Checking Account, Savings Account, Mortgage, Loans, Credit Cards, Investments, Time Deposits, Short Term, Personal Loans and Insurance.Responsibilities / Duties :My responsibility in this role entails designing, developing, enhancing, debugging, andmaintaining a Siebel Call Center Application. Siebel Tools, VBscript, Business Services, andWorkflow are tools I use in order to achieve this. In addition to these tasks, I have theresponsibility of communicating with various departments in order to gather and translaterequirements into a system design that will be implemented.Client Citibank, EuropeDuration January 2001 to January 2002Designation Siebel ConsultantMajor Modules Siebel Call CenterEnvironment: Siebel 98, Oracle 7.Project Description:This project provides the back-end integration from Siebel Contact Management System andValex Campaign Management system to the legacy data residing on AS400 and other IBMplatforms. The project was delivered in 3 phases with each phase involving a set of products andprocesses to be uploaded into Siebel/Valex. As part of this back-integration process, the data isextracted from the legacy platforms, transformed based on the business rules and loaded into theOracle database that serves as a feed to the Siebel and Valex systems. The Extract-Transform-Load process is done mainly with the help of a tool called Informatica. The key challenge in thisproject lied in designing the pool tables such that a customer centric data feed can be provided tothe contact management system. Additionally, the project also executed de-duplication ofcustomer records using a tool called Trillium.Responsibilities / Duties :My responsibility in this role entails designing, developing, enhancing, debugging, andmaintaining a Siebel Call Center Application. Mostly I have worked on support activities likeinformatica upgrade, data loads and Siebel Configuration.

PMP

Highly reliable and detail-oriented Project Management professional with upwards of 15 years of relevant experience, and a high sense of diligence and ability to effectively

multi-task several complex assignments within tight deadlines. Proactive and efficient with an extensive track record in evaluating and devising comprehensive solutions and

proven ability to work effectively in busy environments with positive results.

AREAS OF EXPERTISE

Project Management and Co-ordination Systems Administration & AnalysisQuality Assurance & Product Testing Database Design & MaintenanceTechnical Support ProgrammingCustomer Service Staff Management/Team Leadership

CORE COMPETENCIESPossess keen ability and competency to translate business issues into IT solutions including opportunity identification, requirements development, delivery, support, and

analysis.Extensive experience at managing cross-functional teams for fast-paced as well as complex projects.Full lifecycle experience in scoping, designing, developing, deploying, and supporting enterprise scale business applications and business intelligence software.Hands-on experience leading all stages of system analysis efforts, including requirements definition, design, architecture, testing, and support.Recognized for outstanding leadership abilities; ability to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project team

initiatives.

TECHNICAL PROFICIENCYSalesforce.com : Modules - Sales, Call CenterSiebel :Siebel7.8.2.6, 7.7.2, 7.5.3Modules - Call Center, Sales, Field Service, eScripting, Workflows, Business Services, Assigment Manager Operating Systems : UNIX, Sun Solaris, Windows 2000/NT/XP, MS-DOS, MVS on IBM-3090Programming Languages : JAVA, C, Javascript, PL/SQL,SiebeleScript, XML, HTML, COBOLDatabases : Oracle 8i, SQL Server 2000, IMS/DBTools : MS Project Plan, Crystal Ball, SPSS, Visual Source Safe, Rational Rose 2000, Visio 2000, IBM Visual Age for JAVA

PROFESSIONAL PROFILENEOPOST INC. - Hayward CA & Milford CT Sept. 2007 - PresentTeam Lead, System AdministratorAdministered the rollout of Salesforce.com for the District Network.* Supported 500+ users across the country in regards to system administration, integration, configuration and reporting* Managed the data migration effort for all the Districts from their Legacy CRM applications

Supported 1000+ Branch users [Sales, Field Service and Call Center departments] across the country on theSiebel-CRM Platform* Implemented and defined new processes to capture the Competitive Information* Integrated theSiebelApplication with DQ Plus Cleansing software to handle the data de-duplication and matching.Teamed up with the Neopost Marketing dept. for a Strategy Project as part of the UCONN course requirement* Understanding the customer purchasing behavior specifically with supplies - ink catridges* Provide strategic recommendations to improve and strengthen the customer equity

GLOBAL ANCHORAGE INC. - Sunnyvale CA Feb. 2007 - Aug. 2007Senior Programmer AnalystAs LeadSiebelConfigurator, was involved in several enhancements & upgrades to the CustomerEdge Application for Network Appliance at Sunnyvale CA* Created an effective end-to-end solution for implementing the Email notification Opt In/Opt Out functionality* Defined the integration architecture betweenSiebeland Trillium for Address Cleansing and Matching

INFONERO INC. - Fargo ND Jan. 2006 - Jan. 2007Programmer AnalystWorked as LeadSiebelConfigurator on Contacts Management project for American Cancer Society at Valley City ND, allowing ACS staff to record contacts, the contact`s association

to an account, and the contact`s involvement in the relationship between ACS & the account.

INFOSYS TECHNOLOGIES LTD. - Bangalore, India May 2001 - Oct. 2003Project LeadResponsible for the overall testing of the Asset Mgmt System product for Schlumberger, USA* Handled a team of 8-10 members at Bangalore, India; defined the testing criteria, arranged hardware and software resources and completed the project on schedule and

budget.

Was the sole liason between the customer and the offshore team on the Online Portal Project for Cable & Wireless Jamaica at Kingston, Jamaica* Involved in finalizing the business processes, requirements and design.* Interacted with the Offshore team consisting of 10-15 members regarding the development activities and issue resolution.

Worked as Onsite Co-ordinator at Dallas, TX on the Global Procurement project for Frito-Lay.* Involved in design and development of the reports and the common visibility across the organization

Worked as Onsite Coordinator at Miamisburg, OH on Global Legal Platform Project* Facilitated the Environment team as well as the Requirements Tracking team.* As Configuration Controller, approved all deliverables

TATA CONSULTANCY SERVICES. - Mumbai, India Sept. 1997 - Apr. 2001Developer, Team LeadCreated the Offshore Methodology for Production Support for the first time at Mumbai, India, the designated offshore location for GE Projects.* Spent the initial 3 months at Lynchburg, VA for system understanding and later transitioned the support activites to Offshore.* Built a team of 6 members over a period of 12 months.

Led the opening Account project for GE Japan Leasing* Spent the initial 2 months at Tokyo, Japan finalizing the requirements and the design approach and later carried out the development activities in Mumbai, India

EDUCATION AND CREDENTIALS

PMP Certification - Project Management InstituteUCONN - Hartford CT | Certificate Course in Project ManagementUCONN - Hartford CT | Course in Marketing for Global Competitiveness (In progress)Hawaii Pacific University - Honolulu, HI |Masters in Business Administration | Finance MajorUVCE - Bangalore, India | Bachelors in Engineering | Mechanical Engineering Major

WORK AUTHORIZATION

Valid EAD [Employment Authorization]

ASHISH DIKSHIT M: +44 7574600718| E-mail: ashish.s.d@gmail.com Linkedin: uk.linkedin.com/in/ashishdikshit/

PROFESSIONAL PROFILE Certified Prince 2 Foundation professional with 8 years experience in Siebel CRM and OBIEE projects. Delivered high standard performance in Siebel application versions ranging from 7.5-8.1. Possesses strong analytical, design and problem solving skills with experience in successfully handling client facing roles, training junior members on Siebel and ability to work passionately on self initiative and as a team member. Gained experience with esteemed clients like Cancer Research UK, Intergralis UK, Pfizer UK, Lehman Brothers, British Petroleum and Bayer Healthcare.

CAREER SUMMARYWunderman, London (Senior Siebel Developer) March2014 -Current Responsible for the BMA (Siebel) Application for Jaguar Land Rover UK. Acting as Project Technical Lead designing solution for Europe BMA Application. Responsible for designing solution for BMA Data Merge project. Responsible for planning the Siebel Upgrade project and SAP CCRM & BMA integration project.

CANCER RESEARCH UK, London (Siebel & OBIEE Data Migration) Feb 2014 -March 2014 Handling the IE8 virtualization project.CANCER RESEARCH UK, London (Siebel & OBIEE Data Migration) Dec 2012 - Aug 2013 Working with the Business Analyst in understanding and finalizing the user requirements. Attending User Story Design approval sessions Testing the Data Migration user stories for Siebel and OBIEE Writing complex queries to test data migration. Working on other legacy Applications integrated with Siebel like First Class and PMS Facilitating UAT with the Business Analyst.

INTEGRALIS UK Ltd, Reading (Siebel Consultant) Sep 2010 - Oct 2012 Siebel & OBIEE Development/Enhancements & Support Key member of Group IT department which supports Sales business across UK, Europe and US using Siebel Sales 8 application. Leading the Siebel Enhancement Project Team, Managing and guiding the team with Configuring Siebel Applications using Siebel tools, Business services and on EAI. Responsible for documenting/verifying the Functional Specification document and Development technical design document. Responsible for release and deployment activities on Production. Conducting Business Process Training for users. Working on OBIEE 10g. Have hands on experience of building reports, modifying the repository and deployment process and reviewing the Business Data Model. Trained on OBIEE 11g. Working on Order Management, Campaign Management in Siebel, C4 reports and BI reporting. Working on Siebel Sales Integration with MS Dynamics (Great Plains) application, Siebel Web services, Business Services for Data fixes and EIM. Working on Data Cleaning, updating, validations, extracts by running complex SQL queries.Siebel Campaign Management Implementation Involved in designing and developing architecture for the Siebel Email Marketing with ability to send 12,000 e-mails. Responsible for liaising with the Infrastructure team, messaging team and with third party service provider (Webroot). Designing, Planning and working on set up of the Siebel Email sending daemon, Bounce handling daemon and Click through Daemon and integrating it with the existing Siebel system. Configuring Siebel.properties file for each daemon. In Siebel implementing the Campaign management module to empower user to send out campaigns (offers/Email treatments) targeting customers/prospects using segments or List OBIEE integration to help users to create, define & preview segments. Providing user training on the Campaign module.

BAYER BUSINESS SERVICES, Mumbai, India (Siebel Application Specialist) Apr 2010 - July 2010 Siebel & OBIEE Development/Enhancements (Siebel 8.0) Bayer Business Service is an in house IT service provider for the Bayer group of companies. Interacting with the users to understand requirements and designing the Automation process of monthly data extract sent to users from Siebel. Managing, monitoring and creating jobs for third party data loads in Siebel application EIM. Managing and guiding a team handling work on configuration of Siebel Applications using Siebel tools.

URGENT TECHNOLOGY, Gurgaon, India (Siebel Consultant) Oct 2008 Apr 2010 Siebel Development and Support(Siebel 7.5) Providing solutions to British Petroleum's Elite Customer Solution Center, this operates on a 24x7 basis and uses Siebel Call Center Application. Repository Migration tasks involving migration to production environment as well during the monthly releases. Developed and deployed Siebel Smart scripts to ease the process of logging Service Requests in the Siebel Call Center application. Designed, developed multiple hierarchy report using Actuate reports and deployed it on the production environment. Resolved tickets/incidents (Remedy) involving work on configuration and EAI tasks and Siebel Admin tasks.

LEHMAN BROTHERS INDIA, Mumbai, India (Siebel Developer) July 2008 Oct 2008 Siebel Development and Support(Siebel 7.7) Supporting and Maintain Liquidity and Institutional Asset Management Applications made in Siebel. Performing daily tasks like Monitoring feeds coming from various vendors like PFPC, BFDS, Bank of New York etc. Ensuring correct data load in Siebel with help of EIM. Repository Migration, Siebel Release Management.

COGNIZANT TECHNOLOGY SOLUTIONS, Mumbai, India Sept 2006 July 2008 Technical Analyst Siebel CRMPfizer Multilingual Siebel Application Development: (Siebel 7.7/7.8) Wave 3 Project: Worked extensively on configuration related development tasks involving creation of applets, views, screens, user property, scripting and workflows and on EAI. Enhanced my understanding of Siebel architecture and relations between Siebel base tables. Responsible for Locale Management Utility task and also Siebel Admin task in a development environment which included compiling SRF, ensuring the check in and checkout process is working fine for the developers, Repository migration. Analyzed, designed, developed and deployed one of the most complex requirements of the project which was for Netherlands (called Groupings) and suggested design improvements to onsite. Siebel Technical Design specification documentation, Unit test case preparation and Unit testing documentation. Wave 4 Project Offshore Project Lead, ISO Audit and CMMi Level 5 experience.

SCHOLASTICSSep 2002 June 2006Bachelor of Engineering (B.E.), Mechanical Engineering. 1st Class with distinction (71%)December 2012IIBA Approved Business Analyst Course.May 2013Prince 2 Foundation Certification.Sept 2013 Dec 2013Project Management, IIMK, KochiREFERENCES:On Request

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Click here or scroll down to respond to this candidateCandidate's NameSiebel Data Lead

Available only for Corp 2 Corp requirementsPlease reach to Ashith VahabE-mail AddressPHONE NUMBER AVAILABLE

SUMMARYHaving over 7+ years of total IT experience and over 6+ year of experience in Siebel CRM Applications especially onto the Data side.Strong experience in Siebel EIM Techno Functional roles. .Extensively worked on Siebel EIM and creating procedures, End to End data migration implementation in Siebel.Experience in ETL Development Using InformaticaProficient in tuning INFORMATICA Mappings and Sessions for optimum performanceExperience in INFORMATICA developing ETL mappings and scripts using Informatica Power Center 8.6/9.0 and Power Mart using Designer (Source Analyzer, Warehouse designer, Mapping designer, Mapplet Designer, Transformation Developer), Repository Manager, Workflow Manager & Workflow MonitorExcellent knowledge and experience in creating source to target mapping, edit rules and validation, transformations, and business rulesThorough knowledge of INFORMATICA 9.1 Hot fix 4 including: Power Center development, Power Center migration procedures, Power Center client and server installation and upgradesWorking Knowledge in Siebel UCM Data migration

Project Profile:Project: Equinix Customer One (ECO), Equinix Inc Sunnyvale, CARole: Data Migration Specialist, EIM /Informatica/UCM (SME)Duration: Mar 2013 to Till DateEnvironmental Tool: Siebel 8.1.1.0, UCM 8.1.1.0, Oracle 11g, SQL, PL/SQL, Informatica 9.5.1, Informatica IIR

ResponsibilitiesResponsible for the design and development of high level technical and functional solution architecture, data architectures, frameworks, scope and designs based on business and functional requirementsPrepared UCM data architecture recommendations including who or what should be represented in the customer master, customer relationships, types of addresses, contact information and other customer masterFacilitate and lead workshops focused on customer data pain points and arrive at a suitable UCM data modelDefine and design the Data Acquisition, Transformation, and Data Cleansing approach for the UCM Proof of ConceptData loading in to Siebel UCM (Customer Master)System loaded TO and From (SFDC,EBS,ECP,CDB, SIEBEL UCM)Assisted customer in making business decisions around customer hierarchy, relationships, data quality, integration, attributes

Project: EXCELLUS BCBS Financial Services, Rochester (NY), USARole: Siebel EIM LeadDuration: Dec 2011 to 2013 FebEnvironmental Tool: Siebel 8.1, Oracle 11g, SQL, PL/SQL, Informatica 8.6.1.

ResponsibilitiesLoading Data from legacy system to staging tables through ETL (Informatica) tool and transfer of data to Interface tables through SQL.Designed and developed Informatica Mappings to load data from Source systemsExtensively used Power Center/Mart to design multiple mappings with embedded business logic.Creation of Transformations like flat file, Lookup, filter and Source Qualifier Transformations in the Informatica Designer.Performed Data Mapping, Bulk imports of data in the Siebel database using EIMCreating and modifying configuration (ifb) files to run the EIM import process to populate the base tables in optimal mannerInvolved in extending columns in the Siebel base tables.Involved in data cleansing at the Staging table level while loading the data into EIM tables.

Project: DaVita, CARole: Sr. Siebel EIM Consultant.Duration: July 2011 to Dec 2011Environmental Tool: Siebel 8.1.1 SIA, SQL Server, Windows XP

ResponsibilityMain Role in this project is data migration (EIM).Migrating the data from old version (7.8) to 8.1 due changes in data model.Identified the source systems involved in data conversion.Identified the approach, methodology for data conversion.Preparation of staging area to hold the data before moving to EIM table.Preparation of data mapping with the target system.Preparing the EIM Mapping.

Victaulic, PA, USARole: Sr.Siebel EIM/AdminDuration: July 2010 June 2011

Responsibilities:Coordinating the activities of a team of 11 Onsite/Offshore developers for current and future releasesInvolved in Resource estimation & Project time lines.Worked closely with end-user groups to ensure operational stability and that new applications meet the practical needs of the company.Collaborated with the clients CRM practice to leverage ideas, knowledge, resources, best practices and material.Able to communicate with the business about the Siebel functionality and how it would best fit their business needs.Data clean up activities to improve the database performance and fixed the production issues within the given timelines.

Presbyterian Health Services, Albuquerque, NMRole: Siebel ConsultantDuration: Aug 2009 June 2010Environmental Tool: Siebel 8.1, PL/SQL, SQL Server 2005.

ResponsibilitiesPerformed Data Mapping, Bulk imports of data in the Siebel database using EIMCreating and modifying configuration (ifb) files to run the EIM import process to populate the base tables in optimal mannerInvolved in extending columns in the Siebel base tables.Involved in data cleansing at the Staging table level while loading the data into EIM tables.Reviewed and analyzed the application requirements & legacy systemInvolved in the analyzing, planning and execution of data transfer from legacy systemsCreated End to End mapping sheetsInvolved in loading different entities into Siebel base tables (Member,Vendor,Claim and Address)

Project: Abu Dhabi Judiciary System - Public Prosecution System ARole: Siebel Data ConsultantPeriod: October 2008 July 2009Environment: Siebel 8.0 Public Sector, Siebel Tools 8.0, Oracle10g

Responsibilities:Main Role in this project is data migration (EIM).Gap analysis across Siebel touch points and resolution.Identified the source systems involved in data conversion.Identified the approach, methodology for data conversion.Preparation of staging area to hold the data before moving to EIM table.Preparation of data mapping with the target system.Preparing the EIM Mapping.Creation of control files for loading the LOV values.Preparing the Script to load the data from staging area to EIM table.

Project: T3G.NZRole: Siebel ConfiguratorDuration: May 2007 - September 2008Environmental Tools: Siebel eCommunications 7.5.2, Microsoft SQL Server, Win 2K.

Responsibilities:Designed and Developed the UI layer using Applets, Controls, Assignment of Applets to view and views to screen.Created and configured the applets, views as application required.Created and customized the Pick lists needed for the application.Created and customized the Joins and links.Data Layer changes like extending database table columns and applying the changes.Customized the drilldowns on the fields as business needed.Created Predefined SQL Queries.

Client: Tata Motors, Thane, Mumbai, IndiaProduct: CRM DMS Application.Duration: Jan 2007 May 2007

Environment / Siebel Components: Siebel eDealer 7.5, Siebel eAutomotive, Oracle 9i, Siebel Tools, Siebel eScript, Siebel Workflows.

Responsibilities:Created and modified business objects, applets, views, and screens and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.Configure pick applets, pick lists, LOVs and common services including error handling service and common functions used across the application.Developed technical design documents for all configurations and scripting activities.

Project: Development of RLM (Real Time Liquidity Manager)Product: Real Time Liquidity ManagerRole: DeveloperDuration: July 2006 to Nov 2006.

Environmental Tool: PL/SQL, SQL, Oracle9i & 10g, JDK1.4, JSP, JDBC, Java Script, Tomcat4, Eclipse 3.2.

Client: Punjab National Bank, India.

ResponsibilitiesInvolved in database PL/SQL programmingSimulation of Issues Reported by clientBug fixing, development and testing.Coordinating with Client for reviewing and closing of the issues raised by them.

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