significance of professionalism 31 august 2015 significance of professionalism tunde ezichi, 18 june...

Significance Of Significance Of

ProfessionalismProfessionalism

April 19, 2023Significance Of Professionalism Tunde Ezichi, 18 June 2014 1

PRESENTATION

@The Induction Programme of the 2014 Information Technology Professionals’ Assembly

of theComputer Professionals [Registration Council of Nigeria](CPN)

At the NICON LUXURY HOTEL, ABUJA

byS B A Ezichi, FNCS, DFPEFON

Chief Executive, Sigma-Beta-Alpha Limited (An IT Services Solutions Provision Company);Past President & Fellow, Nigeria Computer Society (NCS);

Foundation Chairman/President, Computer Professionals [Registration Council of Nigeria] (CPN)

Wednesday, 18th June 2014

SOLUTIONSOLUTION

WHERE

WHY

WHAT

WHEN

WHO HOW

WHAT IS PROFESSIONALISM?From Merriam-Webster Dictionary,

Professionalism Means:- An occupation requiring extensive & specialized education

- the conduct, aims, or qualities that characterize or mark a profession or a professional person

- the following of a profession (as athletics) for gain or livelihood


WHAT ARE THE PRINCICIPLES OF WHAT ARE THE PRINCICIPLES OF PROFESSIONALISM? - IPROFESSIONALISM? - I

P1. AS LICENSED PROFESSIONALS, KEEPYOUR OATH IN MIND ALWAYS INYOUR DAILY PRACTICE;

P2. HAVE AN EFFECTIVE & EFFICIENTREPRESENTATION OF YOURPERTINENT PRINCIPAL, PRESERVE THEINTEGRITY OF THE IT PROFESSION;

P3. Let Integrity, Honesty, Candor, Diligence, Fairness, Trust, Respect, Dignity, Courtesy, Cooperation &Competence Be The Guiding Principles Of Your Conduct Generally And In All Dealings;


P3.P3. PRACTICAL CONSIDERATIONS IPRACTICAL CONSIDERATIONS I

3.1 WORK REASONABLY TOGETHER IN THEEXECUTION/IMPLEMENTATION OFTASKS & PROJECTS

3.2 Be Cooperative To The Extent It DoesNot Jeopardize Your Principal’s

Legitimate Interests3.3 Treat Others, But Especially Your Clients & Professional Colleagues, With Courtesy And Respect; Always Endeavor To Retain Objectivity & Try Not To Take Personally Disagreements That Arise In The Proper Execution Of Your Duties.


P3. PRACTICAL CONSIDERATIONS IIP3. PRACTICAL CONSIDERATIONS II3.4 Refrain From Unseemly Or Discourteous References To Opposing Parties – Boss, Team Members, Work/Other Professional Colleagues3.5 Communicate Promptly & Respond To All Communications In A Timely Manner And Allow Reasonable Time For Pertinent Interest(s) To Respond.3.6 Recognize That, In Most Instances, Genuine,

Personal Interaction Serves Better Than Perfunctory Communication. Although Electronic Means Are Appropriate Methods To Communicate, Do Not Use Electronic Communication, Including But Not Limited To Fax, Email, Text Messaging, Or Telephone Contact As A Substitute For Effective Interpersonal Dialogue.


P3. PRACTICAL CONSIDERATIONS IIIP3. PRACTICAL CONSIDERATIONS III3.7 Agree Reasonable Deadlines In Light Of The Nature And Status Of Project Execution Timelines3.8 Maintain An Amiable & Amicable Work Environment; Strive, Whenever Possible, Not To Add To, Or Manipulate The Emotional Burden Of Any Dispute Or Transaction By Your Conduct, Words, Or Attitudes.3.9 When Scheduling, Keep In Mind That A Reasonable Balance Between Life and Work Enables Efficient, Fair And Effective Delivery Of IT Services. Don’t Make Unreasonable Demands On Off-hours Time Of Others - Especially Employees


WHAT ARE THE PRINCICIPLES OF WHAT ARE THE PRINCICIPLES OF PROFESSIONALISM? - IIPROFESSIONALISM? - II

P4. In Practising, Be Ever Conscious Of The Broader Duty To Your Profession & Society Of Which Both The Profession and Professional Are A Part.


P4. PRACTICAL CONSIDERATIONS IP4. PRACTICAL CONSIDERATIONS I

4.1 Be Committed To Ethical Professional Practice, Using Your Skills And Training To Always Seek Legitimate Ends.

- Prevent Using IT To Cause Unjust Harm Or To Gain Unjust Advantage.- Just As IT Used For Legitimate Ends Can

Accomplish Great Good, IT Used For Improper Purposes Or By Unjust Means Can Cause Great Harm.

- E.g., Hacking Can Be Used For Good Or Evil; While Ethical Hacking Is For Good, Criminal Hacking Is For Evil.- An Unjust Process Can Never Lead To A Just Result, And A Successful Result Cannot Remedy The Harm Of An Unjust Process.


P4. PRACTICAL CONSIDERATIONS IIP4. PRACTICAL CONSIDERATIONS II4.2 Tell The Truth Always

- Scrupulously Refrain From Making Misleading Statements Of Law Or Fact,

Whether By Omission, Inference, Or Implication- The Truth May Sometimes Hurt But It Will Always Help; The Truth Will Set You Free!!!

4.3 Uphold Integrity- Abide By Promises/Agreements (Written or Oral).- Your Word Is Your Bond.- In The Event Of Conflict, Attempt In

Good Faith To Resolve By Dialogue Before Seeking Legal Intervention.


WHAT ARE THE PRINCICIPLES OF WHAT ARE THE PRINCICIPLES OF PROFESSIONALISM? - IIIPROFESSIONALISM? - III

P5. YOUR DUTY TO THE PROFESSION- Counsel, Mentor, Advise, Educate & Guide Less Experienced Practitioners.- Mentoring Encompasses Not Only The Practical & Substantive Aspects of IT

Practice But Also The Fundamental Role Of Professionalism.

- Encourage Engagement In Activities Which Enhance The Image Of IT Practitioners- Foster Respect And Trust Among IT Practitioners.- Impart Intangible Qualities Of Honour, Duty And Pride Of The Profession.


WHAT ARE THE PRINCICIPLES OF WHAT ARE THE PRINCICIPLES OF PROFESSIONALISM? - IIIPROFESSIONALISM? - III

P5. YOUR DUTY TO THE PROFESSION contd.

- Report Violations By Others Of Any Disciplinary Rules

- Do Not Attack, Demean, Or Otherwise Degrade Your Fellow

Professional.- Respect One Another- Extend To All (Civility, Professional Integrity And Personal Dignity)


PROFESSIONALISM @ WORK PLACE PROFESSIONALISM @ WORK PLACE II

DETERMINE ACCEPTABLE WORK BEHAVIOR

START WITH TOP MANAGEMENTManagement should always act in a professional

manner and display work ethics that they would like to see emulated office staff throughout the work place

MAINTAIN SENSE OF FORMALITYGreet/Address people as “Mr.” or “Mrs.” unless

otherwise directed.Answer the phone in a professional manner with a

greeting, the organization name and your name.If you communicate by email, avoid any "text-speak"

or emoticons that are common in instant messaging.


PROFESSIONALISM @ WORK PLACE PROFESSIONALISM @ WORK PLACE IIII

DRESS WELL & APPROPRIATELYTo act professional, look professional.Your dress should represent the job you would

like to have within the organization.Set an example for others by dressing in neat,

pressed clothing that fits appropriately and matches the office environment.

When invited for an event, dress appropriately; don’t go to a Black-Tie Dinner in a Traditional Attire.

Dressing for success will help establish you as a professional


PROFESSIONALISM @ WORK PLACE PROFESSIONALISM @ WORK PLACE IIIIII

ESTABLISH/PUBLISH PROFESSIONAL CONDUCT GUIDELINESGather employees to discuss the guidelines for

professionalism.Once the document has been drafted, have each

employee sign it and display it in a prominent location.

Ensure that all management figures are setting professional examples by following the outlined guidelines in all aspects of their work.


PROFESSIONALISM @ WORK PLACE PROFESSIONALISM @ WORK PLACE IVIV

TREAT EMPLOYEES, CUSTOMERS & BUSINESS ASSOCIATES WELL

Regardless of rank or title.

Acknowledge that all contributions to making the workplace run effectively are important to its success.

Let employees witness you treating others with respect on all occasions.


PROFESSIONALISM @ WORK PLACE PROFESSIONALISM @ WORK PLACE VV

REWARD PROFESSIONALISM

When employees go above and beyond or consistently display a professional attitude in the workplace, reward them for their efforts.

This will reinforce their work ethic as well as set an example for others to follow.


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - IPROFESSIONALISM - I

Being a professional in your chosen field means much more than wearing a coat and tie or possessing a University degree and a noted title. Professionalism also has to do with how you conduct yourself during your business affairs. True professionals possess a number of important characteristics that can apply to virtually any type of business.


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - IIPROFESSIONALISM - II

1. APPEARANCEA professionalois neat in appearance.omeets or even exceeds the requirements of the organization's dress code.opays special attention to his/her appearance when meeting with prospects or clients.

2. DEMEANOURYou shouldoexude confidence but not cockiness.obe polite and well-spoken when interacting with customers, superiors or co-workers.okeep your calm, even during tense situations


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - IIIPROFESSIONALISM - III

3. Competenceo strive to become experts in your field to set you

apart from the rest of the pack – especially quackso Continue your education by taking courses,

attending seminars, latching on to the Continuing Education Programme of CPN and attaining any related professional designations.

4. Ethicso CPN has a Code Of Ethics for IT Professionals. Get

& Adhere to it.o Display ethical behavior at all times.


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - IVPROFESSIONALISM - IV

5. Maintain Your Poise Even when facing a difficult situation For example, if a colleague or client treats you in

a belligerent manner, you should not resort to the same type of behavior

6. Phone Etiquette An important component of professional

behavior. Identifying yourself by your full name, company

and title when you place a call. Be sure not to dominate the conversation and

listen intently to the other party.


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - VPROFESSIONALISM - V

7. Written Correspondence Keep your letters brief and to the point. Your tone should be polite and formal without being

"stuffy“. This applies also to email correspondence. Learn to produce flawless documents – in terms of

grammar and spelling – in order to communicate effectively.

8. Organizational Skills You should determine quickly and find easily what is

needed in a given situation. Your work area should be neat and organized. Your accompaniments to a meeting should be only what is

needed for the appointment or presentation.


10 CHARACTERISTICS OF 10 CHARACTERISTICS OF PROFESSIONALISM - VIPROFESSIONALISM - VI

9. Accountability Professionals are accountable for their actions at all

times. If you make a mistake, own up to it and try to fix it if

possible. Don't try to place the blame on a colleague. If your company made the mistake, take responsibility

and work to resolve the issue

10. Reliability9. As a professional, you will be counted on to find a way

to get the job done.10. Respond to people promptly.11. Following through on promises in a timely manner is

also important, as this demonstrates reliability.


UNIVERSAL TRAITS OF A UNIVERSAL TRAITS OF A PROFESSIONALPROFESSIONAL


BUSINESS ETIQUETTE AND COMMON BUSINESS ETIQUETTE AND COMMON COURTESYCOURTESY

“Courtesy costs nothing, but buys everything.”

-- Hazrat Ali Ibn Abu-Talib A.S

THE DON’TsIN PUBLIC


10 RULES FOR PROFESSIONAL 10 RULES FOR PROFESSIONAL EMAIL ETIQUETTEEMAIL ETIQUETTE

1. Do not forward chain letters2. Respond to group emails appropriately

(“Reply” Vs “Reply All” Buttons)3. Use actual English4. Utilize CC and BCC properly5. Be careful what you say6. Don’t be a spammer7. Respect Recipients’ Time8. Clarify9. Keep signatures simple10. Lose the unnecessary attachments


Trade Secrets and ConfidentialityTrade Secrets and Confidentiality

Always maintain confidentiality in all work related activities

Confidentiality keeps you and your organization in competitive advantage if your offering or solution is unique

Don’t betray the trust of your organization

The usual practice in the IT sector is that if you leave an organization for a competition, you must stay out of the sector for six months before joining the new company.


Stealing or Theft of IdeasStealing or Theft of Ideas

Respect the intellectual work of others

Always reference sources of information for your work

Yes, plagiarism exists in the IT sector

Observe all copyrights and trademarks of other work

Do not reproduce single licensed copies of software

Source codes are not for you to copy, or reengineered

without express consent from the original author

Cut and Paste of blog news information from other

sources and presented as your own is simply, theft


PRACTICAL CONSIDERATIONSPRACTICAL CONSIDERATIONS

DISTINGUISH BETWEEN PROPRIETARY Vs OPEN SOURCE SOFTWARE

NEVER STEAL ANOTHER’S PROPOSAL, REPLACE THE COVER & PRESENT IT AS YOUR OWN!!!



PROFESIONALISM PROFESIONALISM SERVES,SERVES,ORDERS/STRUCTURES,ORDERS/STRUCTURES,DEVELOPS SOCIETYDEVELOPS SOCIETY

ANDANDHUMANITY HUMANITY

SIGNIFICANCE OFSIGNIFICANCE OFPROFESSIONALISMPROFESSIONALISM

WHERE

WHY

WHAT

WHEN

WHO HOW

REFERENCESREFERENCES1. IT Professionalism In Nigeria - Issues, Prospects and Problems; Paper Delivered By Tunde Njoku (now Ezichi) @ The CPN Stakeholders Forum On 26 October 2007 @ NICON Luxury Hotel, Abuja2. 10 Characteristics of Professionalism by Chris Joseph, Demand Media3. Colorado Principles of Professionalism – 2011 By the

Colorado and Denver Bar Associations’ Professionalism Coordinating Council

4. How to Create a Professional Attitude in the Workplace By Leigh Anthony, eHow Contributor5. Best Answer Essay Of The Main Qualities of A Professional By

Prahlad_Ganesh (answered 6 years ago)6. 10 Rules for Professional Email Etiquette Posted on March 21, 2012 by Lindsey Tyner



GOOD LUCK IN GOOD LUCK IN YOUR IT YOUR IT PROFESSIONAL PROFESSIONAL CAREER!!!CAREER!!!

04/19/23Significance Of Professionalism Tunde Ezichi 18 June 2014 34

Thank Thank You.You.

significance of professionalism 31 august 2015 significance of professionalism tunde ezichi, 18 june...

Documents

profession p3

practical considerations

licensed professionals

reasonable b

profession orprofession

reasonable time

reasonable deadlines

pertinent interests