signposting directory - apsley surgery · • health care • housing • relationships • family...

SignpostingDirectory

Promoting well-being through primary and community services

• Self-help and support groups

• Education and Learning

• Faith Communities

• Health Care

• Housing

• Relationships

• Family and Friends

• Leisure and Recreation

• Work and Money

Contents

Signposting Directory

Section 1

Signposting DirectoryInformation on a wide range of local non-medical services that support well-being

Section 2

Health Services DirectoryInformation on local healthcare services and national self-help organisations, covering a wide range of health issues and medical conditions

Section 3

Self-help for common Mental Health ProblemsSources of self-help material for people with mild to moderate mental health problems

Section 1

Signposting Directory

About this Directory

This directory is for use by primary care and community staff, in signposting patients to groups and services that may help them to improve their health and well-being.

It has been designed to be used in conjunction with the patient ‘prompt’, copies of which for pharmacies and general practice can be found over the page. In general practice, the ‘prompt’ information should be given to the patient in advance of their consultation if possible, to allow them time to consider if they have any well-being related issues they wish to raise. In pharmacies, the ‘prompt’ poster should be displayed where it can easily be seen. You can order copies of the ‘prompt’ materials from Health Improvement (01782) 298055.

Contact details slips are provided at the front of the directory. Two versions are available. The second has been designed with people with learning disabilities in mind. Please use these to provide patients with details of relevant organisations/services to take away.

Please note, the directory does not often include opening hours as these may be subject to change. Patients should therefore be advised to check opening times for the services, groups and organisations listed by phone, before calling in person.

If you wish to provide the patient with these or any other additional details about the organisations listed you can visit the Stoke Mental Health Directory website www.stokementalhealth.info This is a source of more comprehensive information about local groups and services across the area. It can also be used to source information about specific services and support groups for people with mental health issues.

If the directory does not meet their needs for information, you may wish to suggest the patient contacts their local Council for Voluntary Service or library for help in finding the information they require.

Most libraries will have a community information section and Councils for Voluntary Service usually have lists of local voluntary organisations for their area. •StaffordshireMoorlandsCVS(01538)381356 •NewcastleCVS(01782)629269 •VoluntaryAction(Stoke-on-Trent)(01782)683030

Please note:

Every effort has been made to ensure that information contained in this directory is cor-rect at the time of printing. If however you do notice information that is incorrect, please contactKenPeakeatBrighterFutureson01782406000oremail [email protected] who will make the necessary amendments.

The services listed in this directory are principally provided within the public and voluntary sectors. Similar services may be available from the private sector, details of which can be found in local telephone and other directories.

‘Prompt’ Information for Patients

Pictures used with thanks from Change Picture Bank and adapted from the Directorate of Health Promotion by J Beech S-O-T PCT 2007

Or needs for:

• Leisure

• Self help and support for health

• Social activity / support

These may relate to:

• Housing

• Education

• Work

• Money

As well as your physical and mentalhealth, we are also interested in yourgeneral well-being.

If so, you may wish to ask for advice from a member of the pharmacy staff.

Are there any issues in your life at the moment that may be affecting yourhealth?

We will be happy todirect you to localorganisations thatmay be able to help you.


• Housing

• Education

• Work

• Money


As well as your physical and mental health, we are alsointerested in your general well-being.

Are there any issues in your life at the moment that may beaffecting your health?

If so, you may wish to make an appointment to talk about these issues.

We will be happy to direct you to localorganisations that may be able to help.

Or needs for:


• Leisure

• Social activity/ support


• Housing

• Education

• Work

• Money


As well as your physical and mental health, we are alsointerested in your general well-being.

Are there any issues in your life at the moment that may beaffecting your health?

If so, you may wish to talk about these issues during your consultation.

We will be happy to direct you to localorganisations that may be able to help.

Or needs for:


• Leisure

• Social activity/ support

Contact Details

Nameof organisation/group:

TelephoneNumber:

Address:

Descriptionof Service:

OtherInformation:

Disclaimer

Please note that ‘signposting’ you to an organisation/group does not constitute an endorsement or recommendation of the organisation/group by the practice/pharmacy. You may have been signposted to a smaller organisation, that can only provide a part-time service, or to an organisation that may be quite busy. For these reasons, you may not be able to speak to someone on your first attempt at contacting them, but do keep trying.

We hope that the contact details provided will be helpful. However, if you have any problems you could try contacting your local library or council for voluntary service (CVS) who may be able to help. Most libraries will have a community information section and CVSs usually have lists of local voluntary organisations for their area.

VoluntaryAction(Stoke-on-Trent)01782683030

StaffordshireMoorlandsCVS01538381356

NewcastleCVS01782629269

Local libraries are listed in the telephone book.

Please note:

Every effort has been made to ensure that information contained in this directory is correct at the time of printing.

Contact Details

Nameof organisation/group:

TelephoneNumber:

Address:

Typeof service:

Otherinformation:

Please note that this is only a suggestion and not an answer to your problem.

You may not be able to speak to someone at first, but keep trying.

Any problems get in touch with your local library or council for different services.

VoluntaryActionStoke-on-Trent:01782683030

StaffordshireMoorlandsCVS:01538381356

NewcastleCVS:01782629269

Local libraries are listed in the telephone book.

Please note information listed in the Directory is correct at time of printing.

The pictures used with thanks from Change Picture Bank & the picture communication symbols 1981-2002 Mayer-Johnson Inc. Used with permission. Produced by J Beech, Stoke on Trent PCT.

Contents

Page Number

1. Housing & Accommodation 1

2. Sport & Leisure 4 3. Work&MoneyIssues 7

4. Education & Learning 9

5. Family & Friends 12

6. Neighbourhoods&Communities 16

7. Black & Minority Ethnic Communities 19

8. Faith Communities 21

9. Relationships 22

10. Self-help & Support Groups 24

11. Contacts for Older People 27

12. Contacts for Young People 29

13. ContactsforPeoplewithDisabilities 33

14. ContactsforVulnerableAdults 36 15. Transport 38 16. Helplines/EmergencyNumbers 39

17. Index 42

August 2010

1. Housing & AccommodationARCH North StaffsOffers advice and assistance to homeless people.Canalside,PelhamStreet,Hanley,Stoke-on-TrentST13LLTel: 01782 204479

Blue Mountain HousingSpecialist housing provider for BME people in Stoke-on-Trent. Offers culturally sensitive services and housing, advice and emotional support to refugees.BMHA, 2-4 Woodhouse Street, Stoke-on-Trent ST4 1EJ Tel: 01782 572288

Brighter FuturesOffer a wide range of services helping people work towards a sustainable way of life including services for people who have experienced problems relating to alcohol use and people with a mental illness.5 Whittle Court, Town Road, Hanley, Stoke-on-Trent ST1 2QETel: 01782 406000

Choices Housing AssociationHousing and support services for people with learning or physical disability.1aKingStreet,Newcastle-under-Lyme,StaffordshireST51ENTel: 0845 838 7899

Elizabeth Trust24hourshelteredhostelforwomen(16+)andchildrenexperiencingdomesticviolence,abuse or equivalent circumstances, which have left them homeless.ElizabethHouse,7SidmouthAvenue,Newcastle-under-Lyme,StaffordshireST51HUTel: 01782 713737

EPIC (Empowering People Inspiring Communities) LtdRegistered social landlord based in Bentilee. Provides housing and a comprehensive support service to tenants including benefit and employment advice.131-141UbberlyRoad,Bentilee,Stoke-on-TrentST20EF

Gingerbread Centre, Stoke-on-Trent DistrictSupported accommodation for lone parent families and single, pregnant women aged 16+.Wecanoffertelephonesupporttoallloneparentsandwillsignpostif weareunable to deal with the enquiry. The Gingerbread Centre, Rothesay Court, Furnace Road, Longton, Stoke-on-Trent ST34LYTel: 01782 344740

Mediation North StaffsTrained volunteers act as negotiators in neighbourhood disputes. Provider of conflict management training. POBox2306,FirstFloor,TontineBuildings,56TontineStreet,Hanley,Stoke-on-Trent ST11WNTel: 01782 280100

August 2010

Midland HeartOne Stop Shop contact for tenancy and housing problems and community issues.Duncalf Street,Burslem,Stoke-on-TrentST63LJTel: 0345 602 0540

Potteries Women’s Refuge Accommodation, counselling, and help with solicitors, benefits and housing for women and children escaping domestic violence. 24 hours. Interpreters available. Tel: 01782 822885

Rough Sleeper TeamHelp,adviceandsupporttoanyonesleepingroughinStoke-on-TrentandNewcastle.The service runs seven days a week, including bank holidays. The team offers priority referrals into 90 Hope Street, the YMCA and Salvation Army hostels.c/o Brighter Futures, 5 Whittle Court, Town Road, Hanley, Stoke-on-Trent ST1 2QETel: 01782 406000

Salvation Army Men’s HostelSixtybedhostelformenopen24hoursaday,365daysayearprovidingacookedbreakfast and evening meal. Aims to house people appropriately within 2 years wherever possible. Direct access subject to interview.ValeStreet,Stoke-on-TrentST47RNTel: 01782 744374

Sanctuary Housing - MidlandsHomes for rent and sale throughout Staffordshire.Three Counties House, Festival Way, Stoke-on-Trent ST1 5PXTel: 01782 219200 General enquiries

Stoke-on-Trent Citizen’s Advice BureauInformation, advice and advocacy on all matters. Specialising in benefits, debt, housing, employment, immigration and harassment. Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: Advice 01782 408600 Office 01782 201234 Wide doors, wheelchair access, accessible toilets, loop system. A local service is available at The Bungalow, Willfield Centre, Lauder Place, Bentilee, Stoke-on-Trent.

Stoke-on-Trent City Council Local CentresProvide a full range of council services including housing advice, related services and City Council payments.Tel: Stoke on Call 01782 234234 for all local centres

Abbey Hulton 71 Abbotts Road, Abbey Hulton, Stoke-on-Trent ST2 8DU

Bentilee BentileeNeighbourhoodCentre,DawlishDrive,Bentilee, Stoke-on-Trent ST2 0EU

Blurton 111FinstockAvenue,Blurton,Stoke-on-TrentST33JU

Burslem 15-21BrickHouseStreet,Burslem,Stoke-on-TrentST63AE

Chell Heath CornhillRoad,ChellHeath,Stoke-on-TrentST66PN

August 2010

Fenton 5BakerStreet,Fenton,Stoke-on-TrentST43AF

Hanley 32-34OldHallStreet,Hanley,Stoke-on-TrentST13RW

Longton 1CommerceStreet,Longton,Stoke-on-TrentST31NW

Meir 737-739UttoxeterRoad,Meir,Stoke-on-TrentST35DP

Norton StNicholasAvenue,Norton,Stoke-on-TrentST68JW

Stoke-on-Trent 61ChurchStreet,Stoke-on-TrentST41DF

Tunstall 142HighStreet,Tunstall,Stoke-on-TrentST65TP

Stoke-on-Trent City Council Housing Advice CentreProvide advice and assistance on housing options, preventing homelessness, Council properties available to let and allocation of Council properties. Housing Advice Centre, South Wolfe Street, Stoke-on-Trent ST4 4ABTel: Stoke on Call 01782 233696Tel: For Council Housing Registration 01782 232126

Stoke-on-Trent Out of Hours/Emergency AccommodationOutof hoursservice.POBox634,CivicCentre,Stoke-on-TrentST41RJTel: Stoke-on-Call One Stop Shop 01782 234234

Supporting PeopleProvidesupportservicestohelpanyvulnerableadult(16+)tostayindependentintheirown home or accommodation.Tel: 01782 232123

YMCAAccommodationforanyone16+.Hostelorself-cateredflats.EdinburghHouse,HardingRoad,Hanley,Stoke-on-TrentST13AETel: 01782 864500

August 2010

2. Sport & LeisureCloser to Home Circular WalksEasy accessible walks around the city. For further details on local walks or to become a volunteer walk leader callTel: 01782 831900 or 07784 729205

Energise+ A scheme which enables eligible users to access leisure facilities at a concessionary rate. Tel: 01782 234957

Local Libraries Often hold information on local groups, activities and events.

Bentilee BentileeNeighbourhoodCentre,DawlishRoad,Bentilee,Stoke-on-Trent ST2 0EU Tel: 01782 231315

Burslem Schoolof Art,QueenStreet,Burslem,Stoke-on-TrentST63EJ Tel: 01782 238488

Burslem The Library, Haywood City Learning Centre, Haywood Road, Burslem, Stoke-on-TrentST67AH Tel: 01782 233541

Fenton BakerStreet,Fenton,Stoke-on-TrentST43AF Tel: 01782 238419

Hanley BethesdaStreet,Hanley,Stoke-on-TrentST13RS Tel: 01782 238455

Longton SutherlandInstitute,LightwoodRoad,Longton,Stoke-on-TrentST34HY Tel: 01782 238424

Meir SandonRoad,Meir,Stoke-on-TrentST37DJ Tel: 01782 312706

Stoke StokeLocalServiceCentre,61ChurchStreet,Stoke-on-TrentST41DQ Tel: 01782 238446

Trentham Trentley Road, Trentham, Stoke-on-Trent ST4 8PH Tel: 01782 236598

Tunstall VictoriaInstitute,TheBoulevard,Tunstall,Stoke-on-TrentST66DB Tel: 01782 238471

There may be a Mobile Library Service for your community. Formoreinformationtelephone: 01782 238455

Newcastle and North Staffs Play CouncilPromotesplayandprovidesplayopportunitiesforchildrenupto14acrossNorthStaffordshire.

TheChildren’sCentre,8MarshParade,Newcastle-under-Lyme,StaffordshireST5 1BTTel: 01782 615378

August 2010

New Victoria TheatreTheatre, Education and Community workshops.EtruriaRoad,Basford,Newcastle-under-Lyme,StaffordshireST5OJGTel: Box Office: 01782 717962 Admin: 01782 787954

North Staffs Special Adventure PlaygroundPlay and recreation for children and young people with special needs, their schools and families. Clubs, playschemes, respite and family sessions available. StanierStreet,Newcastle-under-Lyme,StaffordshireST52SUTel: 01782 717612

Potteries Museum and Art Gallery (inc Forum Theatre/Cinema)BethesdaStreet,Hanley,Stoke-on-TrentST13DWTel: 01782 232323

Regent TheatrePiccadilly, Hanley, Stoke-on-Trent ST1 1APTel: 01782 213808 (Box Office: 0870 060 6649)

Shelton PoolContact for activities available (inc swimming for therapy for disabled people). Simon Place, Shelton, Stoke-on-Trent ST4 2DD Tel: 01782 234222Ramp, wide doors, accessible toilets, lift, handrails, wheelchair access.

Sports Development Promotes sporting opportunities throughout the City’s leisure facilities. CivicCentre,GlebeStreet,Stoke-on-TrentST41RNTel: 01782 234957

Stoke Film TheatreCollege Road, Stoke-on-Trent ST4 2EF Tel: 01782 411188

Stoke-on-Trent City Council Leisure Centres

Dimensions–ScotiaRoad,Burslem,Stoke-on-TrentST64ET Tel: 01782 233500

Fenton Manor – City Road, Fenton, Stoke-on-Trent ST4 2RR Tel: 01782 233222

MeirCommunityGym–PickfordPlace,Meir,Stoke-on-TrentST37DY Tel: 01782 235177

Wallace Sports & Education Centre – Abbotts Road, Abbey Hulton, Stoke-on-Trent ST2 8DU Tel: 01782 233555

Whitfield Valley Centre (Gym) – Fegg Hayes Road, Fegg Hayes, Stoke-on-Trent ST66QR Tel: 01782 878843

August 2010

FitnessSuiteWillfieldNeighbourhoodCollege–LauderPlaceNorth,Bentilee, Stoke-on-Trent ST2 0QL Tel: 01782 234632

Play Services Work with children 5-12, provide open access play sessions during holidays and in term time. EducationDepartment,POBox633,CivicCentre,GlebeStreet,Stoke-on-Trent,ST41HHTel: 01782 234567

Stoke-on-Trent City Council Youth ServiceProvides a range of social and personal development opportunities for young people aged 11-25. A variety of activities are offered (eg. Street sport, youth clubs). Telephone the main office for details of activities in your area. Department of Lifelong Learning, Floor 1, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH Tel: 01782 236806

Stoke-on-Trent Repertory TheatreIncluding the young rep for 12-19 year olds.Leek Road, Stoke-on-Trent ST4 2TR Tel: 01782 209784

Stoke-on-Trent Tourist Information CentreFree information on local attractions, events, activities and entertainment.VictoriaHall,BagnallStreet,Hanley,Stoke-on-TrentST13ADTel: 01782 236000

Tunstall PoolGreengateStreet,Stoke-on-TrentST66BLTel: 01782 234333

University of the Third AgeProvides adult education, social and recreational opportunities. Contact the following for current and local contact details.TheSecretary,c/o2Oaklea,Leek,StaffordshireST138RDTel: 01538 381903

Victoria HallBagnallStreet,Piccadilly,Hanley,Stoke-on-TrentST13ADTel: Box Office 0870 060 6649 (booking fee)

WEA (Workers’ Education Association) – Community Gym ProjectCommunity Gym Project – Exercise in the community offers free exercise classes across the city enabling participants to access health and fitness programmes which can help them manage or prevent lifestyle diseases. For further details contact the WEA Stoke Health Team.Tel: 01782 831911

August 2010

3.Work&MoneyIssuesACAS (Advisory, Conciliation and Arbitration Service)Experts in employment relations, aiming to prevent and resolve problems in the workplace. Provide information and help on workplace disputes, including industrial tribunals.ApexHouse,3EmbassyDrive,CalthorpeRoad,Edgbaston,Birmingham,WestMidlandsB15 1TRTel: 0121 3451410 (Birmingham Regional Office), 08457 474747 (Helpline)

Beth Johnson FoundationFacilitating access to opportunities for training, volunteering and employment for people aged45+.ParkfieldHouse,64PrincesRoad,Hartshill,Stoke-on-TrentST47JLTel: 01782 844036

Changes Moving ForwardFor people experiencing mental distress, an informal course to help with confidence building, goal setting, motivation, benefits and finance and employment options.Tel: 01782 280648

ConnexionsInformation, advice, guidance and support for young people about learning, work, leisure activities and a range of other issues.

Hanley 46-58PallMall,Hanley,Stoke-on-TrentST11EETel: 01782 295300

Longton 10-12 Bennett Precinct, The Longton Exchange, Longton, Stoke-on-Trent ST32JATel: 01782 591000

Tunstall 49a-51CliveStreet,Tunstall,Stoke-on-TrentST66DATel: 01782 825681

Flexible RoutewayAimstosupportunemployedadultsaged18+intosustainablejobsacrossStaffordshire.Offers one to one support along with work placement opportunities and an ‘Individual Learning Plan’ of training opportunities tailored to each client’s needs to enable progression into employment.Stoke-on-Trent Training & Recruitment Centre, 40 Trinity Street, Hanley, Stoke-on-Trent ST1 5LJ Tel: 01782 227650

Jobcentre Plus For people of working age looking for work/help getting back to work, or claiming Jobseeker’s Allowance.91 Upper Huntbach Street, Hanley, Stoke-on-Trent ST1 4EDTel: 0845 604 3719

LearndirectTelephone helpline providing information and advice on learning and career opportunities and childcare. Available free to adults across the UK.Tel: 0800 101 901

August 2010

LIFEWORK StaffordshireRegistered charity enabling adults with High-Functioning Autism (HFA) and Asperger Syndrome (AS) to gain employment. Please telephone for more information.BryantHouse,SilverdaleRoad,Wolstanton,Newcastle-under-Lyme,StaffordshireST5 8BQTel: 01782 615222

Richmond Fellowship Employment Services Facilitates and assists people with mental health problems to access employment, education and training opportunities. TheRichmondFellowshipEmploymentServicesforNorthStaffordshire,3BucknallNewRoad, Hanley, Stoke-on-Trent ST1 2BB Tel: 01782 205622

Staffordshire NHS Condition Management ProgrammeAshortprogrammedeliveredbyNHSprofessionalstohelpparticipantsunderstandandmanage their health condition or disability. The service has been developed specifically for Jobcentre Plus customers in receipt of Incapacity Benefit or Employment Support Allowance and offers a range of support, either 1-to-1 or group and is available across Staffordshire. www.staffordshirecmp.co.ukTel: 01785 231890

Stoke-on-Trent Citizens Advice Bureau Information, advice and advocacy on all matters. Specialising in benefits, debt, housing, employment, immigration and harassment. Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: Advice 01782 408600 Office 01782 201234 Wide doors, wheelchair access, accessible toilets, loop system. A local service is available at The Bungalow, Willfield Centre, Lauder Place, Bentilee, Stoke-on-Trent.

The Pension ServiceHelpandinformationonStateBenefitstoover60s,tomaximisebenefitentitlementandpromote independence in retirement. Benefits dealt with include State Pension, Pension Credit, Attendance Allowance/Disability Living Allowance/Carers Allowance and Housing Benefit/Council Tax Benefit. The service is provided through home visits and advice surgeries,someasdrop-insandsomeappointmentonly.Forunder60s,provideshelpand information on State Pension Forecasts/deferral. Tel: 0845 6060265 (ask for the local service for North Staffs)

August 2010

4. Education & LearningAdult and Community LearningProvide a wide range of high quality part time courses for adults aged 19 and over. Courses are offered in community venues around the city to help improve skills, to develop new interests and to gain qualifications. There is something for everyone. Stoke-on-Trent City Council, Civic Centre, Floor 1, Glebe Street, Stoke-on-Trent ST4 1RJ Tel: 01782 234567

ConnexionsInformation, advice, guidance and support for young people about learning, work, leisure activities and a range of other issues.

Hanley–46-58PallMall,Hanley,Stoke-on-TrentST11EETel: 01782 295300

Longton – 10-12 Bennett Precinct, The Longton Exchange, Longton, Stoke-on-Trent ST32JATel: 01782 591000

Tunstall–49a-51CliveStreet,Tunstall,Stoke-on-TrentST66DATel: 01782 825681

Education Welfare ServiceWelfare officers will help with any concerns you have about your child’s attendance or general welfare at school. Education and Lifelong Learning Department, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HHTel: 01782 235355 Free School Meals Free School Meals Department, Education Dept, Floor 2, Civic Centre, Glebe Street, Stoke-on-TrentST41RNTel: 01782 236813/234567

Keele UniversityKeele,Newcastle-under-Lyme,StaffordshireST55BGTel: 01782 732000

LearndirectTelephone helpline providing information and advice on learning and career opportunities and childcare. Available free to adults across the UK.Tel: 0800 101 901

Leek CollegeStockwellStreet,Leek,StaffordshireMoorlandsST136DPTel: 01538 398866

Local Libraries Often hold information on local education opportunities eg. College/university course listings.

August 2010











There may be a Mobile Library Service for your community. For more information telephone: 01782 238455

Nacro Services in StaffordshireWorks with disaffected, socially excluded young people in confidence building, self-esteemandsocialissues.Offerstraining,basicskills,NewDealGatewayprovision.3SpringGardenRoad,Longton,Stoke-on-TrentST32QNTel: 01782 332699

Newcastle-under-Lyme CollegeFurther education facilities.KnuttonLane,Newcastle-under-Lyme,StaffordshireST52GBTel: 01782 254212

NORSACA (North Staffordshire African Caribbean Association)Activitiesinclude:AdultandChildNumeracyandLiteracyClasses,YouthSupport,Education and Activities.Lindsay Annexe, Cannon Place, Hanley, Stoke-on-Trent ST1 4EP Tel: 01782 267888

Richmond Fellowship Employment Services Facilitates and assists people with mental health problems to access employment, education and training opportunities. TheRichmondFellowshipEmploymentServicesforNorthStaffordshire,3BucknallNewRoad, Hanley, Stoke-on-Trent ST1 2BB Tel: 01782 205622

August 2010

Staffordshire UniversityCollege Road, Stoke-on-Trent ST4 2DE Tel: 01782 294000

Stoke-on-Trent CollegeBurslemCampus,MoorlandRoad,Burslem,Stoke-on-TrentST61JJCauldon Campus, Stoke Road, Shelton, Stoke-on-Trent ST4 2DG Tel: 01782 208208

Stoke-on-Trent Sixth Form CollegeVictoria Road, Fenton, Stoke-on-Trent ST4 2RR Tel: 01782 848736

University of the Third AgeProvides adult education, social and recreational opportunities. Contact the following for current and local contact details.TheSecretary,c/o2Oaklea,Leek,StaffordshireST138RDTel: 01538 381903

Workers’ Education AssociationAims to provide learning opportunities for adults from all walks of life, but especially those who may have missed out on learning in early life, or who are socially and economically disadvantaged. For further details contact the WEA Stoke Health Team.Tel: 01782 831911

August 2010

5. Family & FriendsCaudwell ChildrenFree support service for families with a disabled or seriously ill child aged 0-18. Helps families gain access to therapy, treatment, support groups, equipment, information about medical conditions, sources of specialist advice and funding.Minton Hollins, Shelton Old Road, Stoke-on-Trent ST4 7RYTel: 01782 600443 or 0845 3001348

ChildlineNationalhelplineforchildrenandyoungpeopleindangerordistress,orwithanyproblem. Telephone counselling, support, advice and referrals. Tel: 0800 1111 (freephone 24 hours)

Children’s CentresChildren’s Centres offer practical and emotional support to families experiencing difficulties and stressful times, tailor made to their needs e.g. advocacy and transport. Other services provided will often include pre-school day care and nursery school provision, Stay and Play sessions for pre-school children and their parents, CAB services, parenting support, help for parents to get back into training and work, speech and language support, support groups for families, learning and play provision and a toy library.

Bentilee Treehouse Children’s Centre, Dawlish Drive, Bentilee ST2 0DP Tel: 01782 233670

Blurton Sure Start Blurton Children’s Centre, Blurton Primary School, OakwoodRoad,BlurtonST33AR Tel: 01782 231815

Bucknall Sure Start Kingsland Children’s Centre, Eaves Lane, Bucknall ST2 9AS Tel: 01782 238352

Chell Stoke-on-TrentNorthChildren’sCentre,BurnwoodNurserySchool, BishopRoad,ChellHeathST66QW Tel: 01782 232977

Hanley Hope Children’s Centre, Garth Street, Hanley ST1 2DA Tel: 01782 234357

Longton WestfieldChildren’sCentre,BuccleuchRoad,LongtonST34RF Tel: 01782 237500

Meir CrescentChildren’sCentre,PinewoodCrescent,MeirST36HZ Tel: 01782 596421

Shelton Thomas Boughey Children’s Centre, College Road, Shelton ST4 2DQ Tel: 01782 237100

CrossroadsOffers care for people in their own homes to provide relief for their carers. Clive Villas, 22 Cemetery Road, Shelton, Stoke-on-Trent ST4 2DL Tel: 01782 268391

August 2010

Dove ServiceHelp and support for people affected by death and/or life changing illness.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DDTel: 01782 683153/683155

Early Intervention ServiceAimedatyoungpeopleaged14-35experiencingtheearlysignsof psychosis.Supportoffered includes assistance with recognising symptoms, coping strategies, advice for family members and extended social activity.Bucknall Hospital, Eaves Lane, Bucknall, Stoke-on-Trent ST2 8LDTel: 08456 026774

Families Staying ConnectedCounselling for children and young people where family relationships, contact and home issues and have broken down. This service is for 4-18 year olds and also offers support to parents and family members.3rdFloor,WintonHouse,StokeRoad,Stoke-on-TrentST42RWTel: 01782 417848 Monday – Friday daytime and early evening

Gay Life North Staffordshire (GLNS)Support groups for lesbian, gay and bi-sexual people. The service can be accessed by GP referral, drop-ins or outreach services into pubs/clubs. There are also young people’s groups.Tel: 0300 123 0970

Home-StartPractical support/advice to parents with at least one child under five. TheFamilyCentre,EastwoodRoad,Hanley,Stoke-on-TrentST13LRTel: 01782 280850

Lesbian and Gay Switchboard West MidlandsThe telephone helpline operates between 7.00 pm and 10.00 pm every night of the year, acting as a source of information, support and referral for any issue relating to lesbian, gay, bisexual or transsexual life.Tel: 0845 257 8255

Mediation WorksA not for profit organisation offering a range of services to assist in the resolution of disputes, whether in the family, community, education or workplace. Winton House, Stoke Road, Shelton, Stoke-on-Trent ST4 2RW Tel: 01782 416111 or 01952 520091

MencapSharing Caring ProjectPracticaladviceandemotionalsupportforpeopleover65wholiveinStoke-on-Trentandlook after someone with a learning disability at home.

North Staffs Palliative Care ProjectWinton House, Stoke Road, Shelton, Stoke-on-Trent ST4 2RWTel: 01782 848800

August 2010

North Staffs Carers’ AssociationInformation, emotional support and a voice in planning services for informal carers. Services include a telephone information line, chatline and young carers’ project. Unit 2 Burslem Enterprise Centre, Moorland Road, Burslem, Stoke-on-Trent ST61JQTel: 01782 834836. Information line: 01782 831628


NSPCCTherapeutic support for children who have experienced abuse. NorthStaffordshireTherapeuticService,CaroleHouse,17KingStreet,Newcastle-under-Lyme,StaffordshireST51JFTel: 01782 799200 (24 hour national helpline) 0800 800 500

PapyrusHelpline offering support, information and advice for families, friends and professionals concerned that a young person they know may be at risk of suicide. Further information can be found at www.papyrus-uk.org.Lodge House, Thompson Park, Ormerod Road, Burnley, Lancashire BB11 2RUTel: HOPELineUK 08000 684141 Office: 01282 432555

Peter Pan Special Needs GroupSupport for parents with special needs children from 0-5years. On top of playgroup/ nursery provision, offers a multi-sensory room and respite for parents. OrmeSchool,OrmeRoad,Newcastle-under-Lyme,StaffordshireST52NBTel: 01782 715219Ramp, wide doors, wheelchair access.

Pregnancy Advisory ServiceFor information, counselling and referral for abortion, with Chlamydia screening and follow-up contraceptive supplies.Wharf Street,Newcastle-under-Lyme,StaffordshireST51JXTel: 01782 632784

Refuge Domestic Violence Helpline Refuge’s fully trained female workers provide support and information for women experiencing domestic violence. Run in partnership between Women’s Aid and Refuge. All calls are confidential. The website provides information in different languages www.refuge.org.uk. Tel: North Staffs 01782 205500 National 0808 2000 247

August 2010

Social CareProvide services to support children and families, elderly people, adults and children with disabilities and mental health needs.PO Box 755, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1WB Tel: 0800 561 0015 Out of Hours 01782 234234

Staffordshire Mental Health HelplineFree, confidential support, information and advice to adults living in Staffordshire who haveaconcernabouttheirmentalhealthorthatof theirfamilyorfriends.Noreferralisrequired. Telephone calls are FREE from all landlines and major mobile networks.Tel: 0808 800 2234


Stoke-on-Trent Parent DirectInformation, advice and guidance on children’s services up to age 19 (eg. Playschemes, childminders, youth clubs, training/job opportunities). Signposting and referral to organisations and support groups who can assist parents with such issues as behaviour problems, eating disorders, dyslexia etc. Stoke-on-Trent Parent Direct, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH Tel: 0800 015 1120 (Freephone)

YoungMindsHelpline and other support services for parents concerned about the mental health of a baby, child or young person. Parents Information Service Helpline offers information and advice.Tel: 0800 0182138 (Tuesday – Thursday 1.00 pm – 4.00 pm and Monday and Friday 10.00 am – 1.00 pm).

Young Parents Support ServiceOffers advice and support to all teenagers aged 18 and under who experience pregnancy, or those who are parents with children up to 4 years. 57-59 Piccadilly, Hanley, Stoke-on-Trent ST1 1HR Tel: 0300 123 0985

August 2010

6.Neighbourhoods&CommunitiesCrimestoppers The anonymous crime line freephone. (If you have any information about those committing crime or drug related offences).Tel: 0800 555 111

Local Libraries Often hold information on local groups, activities and events.











There may be a Mobile Library Service for your community. For more information telephone: 01782 238455

Mediation North StaffsTrained volunteers act as negotiators in neighbourhood disputes. Provider of conflict management training. POBox2306,FirstFloor,TontineBuildings,56TontineStreet,Hanley,Stoke-on-Trent ST11WNTel: 01782 280100

August 2010

Neighbourhood WatchFor information and advice in setting up a neighbourhood watch group, or to find out if a group is running in your area. The central office will put you in contact with the co-ordinator for your area. Tel: 0300 123 44 55

Salvation ArmySalvation Army Churches and Community Centres offer a range of services to their local community encompassing practical concern and spiritual ministry. Contact the individual Church/Centre for specific details of what they provide.

Hanley/Smallthorne Tel: 01782 219005

Longton Luncheon club, parent and toddler group and charity shop. Also hosts a ladies self-support group for people experiencing mental distress, social services day services provision and Rainbow, Brownies and Guides groups. HeathcoteRoad,Longton,Stoke-on-TrentST32LX Tel: 01782 595197

TunstallDunning Street, Tunstall, Stoke-on-TrentTel: 01782 817578


Stoke-on-Call (Stoke-on-Trent City Council)A one stop shop for your council services.CivicCentre,GlebeStreet,Stoke-on-TrentST41RNTel: 01782 234234

Stoke-on-Trent City Council Local Centres

Provide a full range of council services including housing advice, related services and City Council payments.Tel: Stoke on Call 01782 234234 for all local centres

Abbey Hulton 71 Abbotts Road, Abbey Hulton, Stoke-on-Trent ST2 8DU

Bentilee BentileeNeighbourhoodCentre,DawlishDrive,Bentilee, Stoke-on-Trent ST2 0EU

Blurton 111FinstockAvenue,Blurton,Stoke-on-TrentST33JU

Burslem 15-21BrickHouseStreet,Burslem,Stoke-on-TrentST63AE

Chell Heath CornhillRoad,ChellHeath,Stoke-on-TrentST66PN

Fenton 5BakerStreet,Fenton,Stoke-on-TrentST43AF

Hanley 32-34OldHallStreet,Hanley,Stoke-on-TrentST13RW

August 2010

Longton 1CommerceStreet,Longton,Stoke-on-TrentST31NW

Meir 737-739UttoxeterRoad,Meir,Stoke-on-TrentST35DP

Norton StNicholasAvenue,Norton,Stoke-on-TrentST68JW

Stoke-on-Trent 61ChurchStreet,Stoke-on-TrentST41DF

Tunstall 142HighStreet,Tunstall,Stoke-on-TrentST65TP

Victim Support Confidential support and information to help Staffordshire residents cope with the effects of crime.West Midlands Regional Office, Winton House, Stoke Road, Shelton, Stoke-on-TrentTel: 01782 843908 Victim Support Line 0845 3030 900

Voluntary ActionCan provide details of voluntary, community, self help and support groups across a wide range of issues.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD Tel: 01782 683030

August 2010

7. Black & Minority Ethnic CommunitiesB ARTSCultural projects – Carnivals, music sharing, exhibitions etc. Women’s project, young asylum seekers and refugees project – educational, cultural and recreational activities plus personal support.16BarracksSquare,BarracksRoad,Newcastle-under-Lyme,StaffordshireST51IGTel: 01782 717326

Blue Mountain HousingSpecialist housing provider for BME people in Stoke-on-Trent. Offers culturally sensitive services and housing, advice and emotional support to refugees.BMHA, 2-4 Woodhouse Street, Stoke-on-Trent ST4 1EJ Tel: 01782 572288

Cobridge Community Multicultural AssociationPromotes multicultural local activities.353CobridgeRoad,Hanley,Stoke-on-TrentST15JPTel: 01782 262609

Guru Nanak Gurudwara Sikh TempleLiverpool Road, Stoke-on-Trent ST4 1AQTel: 01782 415670

Gypsy and Traveller Community SupportInformation, advice and advocacy on all matters. Specialising in benefits, debt, housing, employment, immigration and harassment. Service also includes gypsy and traveller community support.Stoke-on-Trent CAB, Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: 01782 408600 Wide doors, wheelchair access, accessible toilets, loop system. A local service is available at The Bungalow, Willfield Centre, Lauder Place, Bentilee, Stoke-on-Trent.

HibiscusAims to promote the well-being of the African-Caribbean community, particularly elders, withinNorthStaffordshire.11WaterlooRoad,Burslem,Stoke-on-TrentST62EHTel: 01782 811322/833877Meetings held at Cobridge Community Centre.

Hindu Cultural SocietyPromotes the advancement and understanding of Indian Culture, and provides a venue for activities. The education project involves visits to schools etc. to give talks about Indian life and culture. The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DDTel: 01782 683046 Ramp, wide doors, accessible toilets, lift, handrails, wheelchair access, loop system in reception.

August 2010

Minority Ethnic Groups (MEG)The MEG team work in partnership with Minority Ethnic Community Groups and provide sexual health information and advice to minority ethnic communities.For more information call Tel: 0300 123 0995 Ext: 3320 / 3321 / 3322

NORSACA (North Staffordshire African Caribbean Association)Activitiesinclude:TheGoldenAgeClub(ElderlyGroup),RefugeeSupportService,SocialEvenings, West Indian Luncheon Club, Multipurpose Catering Service, People of the World(YouthGroup),AdultandChildNumeracyandLiteracyClasses,YouthSupport,Education and Activities Lindsay Annexe, Cannon Place, Hanley, Stoke-on-Trent ST1 4EP Tel: 01782 267888

Polish Day CentreFor older people, meals, games, health promotion. NorthStaffordshirePolishDayCentreof HolyTrinityCommunityCentre,LondonRoad,Newcastle-under-Lyme,StaffordshireST51QLTel: 01782 397852Interpreter, accessible toilets, handrails, wheelchair access, ramp.

Race Harassment AdviceIf youareavictimof racialharassment,abuseorattack,reporttheincidentto:PARINSC/o Stoke-on-Trent Citizens Advice Bureau, Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: 01782 407947

Refugees and Asylum SeekersStoke-on-Trent CAB employs advice workers for refugees and asylum seekers and holds a directory of local services for this community.Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: 01782 219427 Wide doors, wheelchair access, accessible toilets, loop system.See section 14 of the Health Services Directory for details of services for asylum seekers and refugees provided by the Piccadilly Centre.

Staffordshire Police Community Helpline For non emergency calls 24 hours.Bengali Tel: 01785 235270, Punjabi Tel: 01785 235271, Urdu Tel: 01785 235272Alternativelypleasetelephone: 0300 123 4455

Stoke-on-Trent Muslim Welfare Association/Islamic CentreMost Islamic practices, educational and cultural facilities, guidance and help. 45ParisAvenue,Newcastle-under-Lyme,StaffordshireST52RQTel: 01782 610548Meetingsat:IslamicCentre,BedfordRoad,Shelton,Stoke-on-TrentST14PLTel: 01782 280364 Wide doors.

N.BYourlocalCVS–VoluntaryAction–maybeabletoprovidedetailsof furthergroups/organisations for BME communities in your area.

August 2010

8. Faith CommunitiesVoluntary ActionCan provide details of voluntary, community, self-help and support groups across a wide range of issues.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD Tel: 01782 683030

YMCAMeeting place for multicultural Christian groups. HardingRoad,Hanley,Stoke-on-TrentST13AETel: 01782 864500

August 2010

9. RelationshipsElizabeth Trust24hourshelteredhostelforwomen(16+)andchildrenexperiencingdomesticviolence,abuse or equivalent circumstances, which have left them homeless.ElizabethHouse,7SidmouthAvenue,Newcastle-under-Lyme,StaffordshireST51HUTel: 01782 713737

Lesbian and Gay Switchboard West MidlandsThe telephone helpline operates between 7.00 pm and 10.00 pm every night of the year, acting as a source of information, support and referral for any issue relating to lesbian, gay, bisexual or transsexual life.Tel: 0845 257 8255

Mediation WorksA not for profit organisation offering a range of services to assist in the resolution of disputes, whether in the family, community, education or workplace. Winton House, Stoke Road, Shelton, Stoke-on-Trent ST4 2RW Tel: 01782 416111 or 01952 520091

North Staffs Carers’ AssociationInformation, emotional support and a voice in planning services for informal carers. Services include a telephone information line, chatline and young carers’ project. Unit 2 Burslem Enterprise Centre, Moorland Road, Burslem, Stoke-on-Trent ST61JQTel: 01782 834836 Information line: 01782 831628

North Staffs Marriage Care Non-directionalcounsellingforanyoneexperiencingrelationshipdifficulties.Pre-marriagegroups also offered for people contemplating marriage. C/o The Presbytery, 51 Abbey Lane, Abbey Hulton, Stoke-on-Trent ST2 8AU Tel: 0800 389 3801 (Local Rate)

Refuge Domestic Violence Helpline Refuge’s fully trained female workers provide support and information for women experiencing domestic violence. Run in partnership between Women’s Aid and Refuge. All calls are confidential. The website provides information in different languages www.refuge.org.uk Tel: North Staffs 01782 205500 National 0808 2000 247

Relate, North StaffsA professional, non-judgmental and confidential relationship counselling service for young people, elderly people, different and same sex individuals and couples. You can attend on your own or with your partner or family.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 4BQTel: 01782 683050

August 2010

SAVANAConfidential counselling, support and practical help, for women and girls who have experienced sexual violence, recently or in the past.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DDHelpline: 01782 221005/221000


Voluntary ActionCan provide details of voluntary, community, self help and support groups across a wide range of issues.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD Tel: 01782 683030

August 2010

10. Self-help & Support GroupsFor details of self-help and support groups for people experiencing particular health issues/medicalconditions:•Contactdetailsarecontainedintheseparatebookletinthedirectoryfolderfora

range of national organisations that may be able to provide details of local, affiliated groups. If you have received an electronic copy of this Directory, you can view/download a version of this booklet, with links to all the websites listed on-line at www.askaboutmedicines.org.

•NHSDirect08454647www.nhsdirect.nhs.uk,NHSChoiceswww.nhs.uk, www.patient.co.uk and www.equip.nhs.uk also provide information, self-help and advice and details of support groups for people experiencing specific health issues.

ClubhousesSocial contact, advice and work and education opportunities to help people with mental health problems regain confidence, self-esteem and a sense of purpose and belonging. Offer’s women only and men only provision.

TheAmerican,WaterlooRoad,Burslem,Stoke-on-TrentST63HB Tel: 01782 835220

The Observatory, 17 Bucknall Old Road, Hanley, Stoke-on-Trent ST1 2AF Tel: 01782 272799

TwentyfourSEVEN,23HillcrestStreet,Hanley,Stoke-on-TrentST12AA Tel: 01782 234370

Counselling ServiceThe Piccadilly Project offers a free counselling service for all kinds of lesbian, gay and bisexual related issues. You can make an appointment by calling the confidential answering machine on 0300 123 0995 Ext: 3319 or Ext: 3320 leaving your name and number. A Counsellor will call you back as soon as possible to make an appointment or to give you more information about the service.Counsellorscanalsobecontactedontheirmobilenumbers:07711 483 436 or 07979 953 729

Patient Advice and Liaison ServiceConfidential on-the-spot advice for patients, relatives and carers. Can help to resolve any concernsandtoguidepeoplethroughthedifferentservicesavailablefromtheNHS.FentonHealthCentre,GroveRoad,Fenton,Stoke-on-TrentST43AQTel: 0800 783 2865 (Freephone)

Salvation ArmySalvation Army Churches and Community Centres offer a range of services to their local community encompassing practical concern and spiritual ministry. Contact the individual Church/Centre for specific details of what they provide.

Hanley/Smallthorne Tel: 01782 219005

August 2010

Longton Luncheon club, parent and toddler group and charity shop. Also hosts a ladies self-support group for people experiencing mental distress, social services day services provision and Rainbow, Brownies and Guides groups. HeathcoteRoad,Longton,Stoke-on-TrentST32LX Tel: 01782 595197

TunstallDunning Street, Tunstall, Stoke-on-TrentTel: 01782 817578


The Rainbow PracticeThe Rainbow Practice is a GP service for gay and bisexual men. The Practice Doctor is a gay doctor. He can offer information and advice on things related to being gay that might be difficult to talk to your normal doctor about. If you wish to see the doctor please call to make an appointment.It is free, completely confidential and you don’t need to use your real name.Tel: 0300 123 0995 Ext: 3309 for the latest times and dates or to book an appointment

Voluntary ActionCan provide details of voluntary, community, self help and support groups across a wide range of issues (such as those listed below).The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD Tel: 01782 683030

• Adsis – Community Alcohol Service Screening, advice and information, assessment and structured support for anyone affected by their own or someone else’s alcohol issues.

• Alcoholics Anonymous

• ASIST (Advocacy Services in Staffordshire) (Direct advocacy service for people with disabilities or disadvantages).

• Caudwell Children (Support service for families with a disabled or seriously ill child aged 0-18).

• Changes (12 steps to mental health) (Self-help and mutual support groups for people with mental health needs).

• Dove Service (Help and support for people affected by death and/or life changing illness).

• Echo Group (Socialsupportforpeople18+whohaveexperiencedissuesaroundself harm).

August 2010

• Gamblers Anonymous

• HIV/AIDS Counselling

• Miscarriage Association, North Staffs Branch

• National Association of Widows

• North Staffs Mind (Provides a number of services for people with mental health problems).

• North Staffs Users’ Group (Presses for improvements in local mental health services and promotes the interests and rights of users. Offers information, support, training and volunteering).

• PHAB Freewheelers (Physically Handicapped and Able-Bodied). (Regular social activities, friendship, sharing interests & problems).

• Piccadilly Centre (Hosts a range of sexual health support services, including social and support groups for lesbian, gay and bisexual people and asylum seeking and refugee communities on a range of health issues.)

• RETHINK (Services for people who experience mental health problems).

• S.A.I.V.E (Sexual Abuse and Incest Victims Emerge) (Free, confidential service for adults who suffered childhood sexual abuse and incest. Help, advice and support for family members, colleagues and friends).

• Samaritans

• SAVANA (Confidential counselling, support and practical help, for women and girls who have experienced sexual violence, recently or in the past).

• Stoke-on-Trent Community Drug Service (Information, advice, counselling, support, referral, needle exchange scheme).

August 2010

11. Contacts for Older PeopleAgeUK Information LineTelephone service for older people, their families and people working with them. Information on community care, money, housing and consumer affairs.Tel: 0800 009966 (Every day 7.00 am – 7.00 pm)

AgeUK North StaffordshireAdviceandsupportforpeople55+.Servicescoverhealthpromotion,activities,information and advice, befriending and visiting, social rehabilitation and Internet skills training, holidays and day-trips.MainOffice:83-85TrinityStreet,Hanley,Stoke-on-TrentST15NATel: 01782 204995 and 01782 286209

APPROACH (Supporting Older Minds)Day care for older people with mental health needs in small, specialised groups in a stimulating and supportive environment throughout Stoke-on-Trent and the surrounding area. 10 Stoke Road, Shelton, Stoke-on-Trent ST4 2DPTel: 01782 214999

Beth Johnson FoundationFacilitating access to opportunities for training, volunteering and employment for people aged45+.ParkfieldHouse,64PrincesRoad,Hartshill,Stoke-on-TrentST47JLTel: 01782 844036

Changes PY+ Positive Years AheadWeeklymutualhelpgroupsforolderpeopleinmentaldistressoranyone(50+)wishingtoimprove their mental health. 11BirchTerrace,Hanley,Stoike-on-TrentST13JNTel: 01782 206422

Counsel and Care – Advice and Help for Older PeopleAdviceandinformationforpeopleover60,theircarers,friendsandrelatives.Immediateand extended support on a range of issues, including community care, hospital discharge,continuingNHScareandfindingsuitableaccommodation.Tel: 0845 3007585

HibiscusAims to promote the well-being of the African-Caribbean community, particularly elders, withinNorthStaffordshire.11WaterlooRoad,Burslem,Stoke-on-TrentST62EHTel: 01782 811322/833877Meetings held at Cobridge Community Centre.

Meals on WheelsDeliver hot or frozen meals to people’s homes when they are unable to cook or shop for food.Tel: 0800 561 0015

August 2010

Mencap Sharing Caring ProjectPracticaladviceandemotionalsupportforpeopleover65wholiveinStoke-on-Trentandlook after someone with a learning disability at home.


North Staffs Pensioners’ ConventionProvides advice, help, support and regular discussion forums for issues affecting elderly peopleinNorthStaffordshire.3BagnallStreet,Hanley,Stoke-on-TrentST13ADTel: 01782 201724

Polish Day CentreFor older people, meals, games, health promotion. NorthStaffordshirePolishDayCentreof HolyTrinityCommunityCentre,LondonRoad,Newcastle-under-Lyme,StaffordshireST51QLTel: 01782 397852Interpreter, accessible toilets, handrails, wheelchair access, ramp.


The Pension ServiceHelpandinformationonStateBenefitstoover60s,tomaximisebenefitentitlementandpromote independence in retirement. Benefits dealt with include State Pension, Pension Credit, Attendance Allowance/Disability Living Allowance/Carers Allowance and Housing Benefit/Council Tax Benefit. The service is provided through home visits and advice surgeriessomeasdrop-insandsomeappointmentonly.Forunder60s,provideshelpand information on State Pension Forecasts/deferral. Tel: 0845 6060265 (ask for the local service for North Staffs)

University of the Third AgeProvides adult education, social and recreational opportunities. Contact the following for current and local contacts details.TheSecretary,c/o2Oaklea,Leek,StaffordshireST138RDTel: 01538 381903

August 2010

12. Contacts for Young PeopleASIST Young Persons ProjectAdvocacy for young people aged 12-18 with a disability and living in care or who are young carers.Asist, Winton House, Stoke Road, Stoke-on-Trent ST4 2RWTel: 01782 845584

B-Clear Chlamydia ScreeningThechlamydiascreeningprogrammeforStoke-on-TrentandNorthStaffordshire.Part of the national chlamydia screening programme, the service operates from the PiccadillyCentreandarangeof venuesthroughoutNorthStaffordshireofferingfreeandconfidential chlamydia screening to under 25s.For more information, call the confidential helpline on Tel: 0800 032 0899 oremail: info@b-clear.org.ukToorderapostalkitortofindyournearestscreeningcentre,goonlineat: www.b-clear.org.uk

CASH ClinicsContraception and Sexual Health Service (CASH), formally known as the Family Planning Service, provides free and confidential sexual health and contraception advice and informationacrossStoke-on-TrentandNorthStaffordshire.CASHClinicsofferpregnancytesting; condoms; implants; patches; contraceptive pill; coils; injections and chlamydia screening and treatment. For more information call Tel: 0300 123 0995 Ext:3329

Caudwell ChildrenFree support service for families with a disabled or seriously ill child aged 0-18. Helps families gain access to therapy, treatment, support groups, equipment, information about medical conditions, sources of specialist advice and funding.Minton Hollins, Shelton Old Road, Stoke-on-Trent ST4 7RYTel: 01782 600443 or 0845 3001348

Changes – Young PeoplePromotes the recovery of young people in mental distress. Mutual help and support groupsfor16-25yearolds.11BirchTerrace,Hanley,Stoke-on-TrentST13JNTel: 01782 286133

ChildlineNationalhelplineforchildrenandyoungpeopleindangerordistress,orwithanyproblem. Telephone counselling, support, advice and referrals. Tel: 0800 1111 (freephone 24 hours)

Clinic in a BoxNurseledservice,whichofferssexualhealthadviceandinformationaswellascontraception supplies to young people. Condoms, emergency contraception, pregnancy testing and chlamydia screening are also available.

Also provides advice and information on a wide range of issues e.g. relationships, puberty and cancer awareness, smoking and diet.

August 2010

This service is available in schools (pupils only) as well as colleges and youth clubs which have open access.For information on this service please call Tel: 0300 123 0995 Ext:3332 or 01782 425980

Disability Solutions – Tandem ProjectEmpowerment project for young disabled people aged 14-25, providing support to enable people to make the most of life and overcome physical and attitudinal barriers.OldWedgwoodJohnsonBuilding,PelhamStreet,Hanley,Stoke-on-TrentST13LLTel: 01782 683800

Early Intervention ServiceAimedatyoungpeopleaged14-35experiencingtheearlysignsof psychosis.Supportoffered includes assistance with recognising symptoms, coping strategies, advice for family members and extended social activity.Bucknall Hospital, Eaves Lane, Bucknall, Stoke-on-Trent ST2 8LDTel: 08456 026774

Families Staying ConnectedCounselling for children and young people where family relationships, contact and home issues and have broken down. This service is for 4-18 year olds and also offers support to parents and family members.3rdFloor,WintonHouse,StokeRoad,Stoke-on-TrentST42RWTel: 01782 417848 Monday – Friday daytime and early evening

Galaxy Youth – (Gay, Lesbian and Bisexual Youth Group) Information, support and advice, a fun but safe environment in which to talk and the chance to meet others and make friends. For more information please telephone the Piccadilly Centre on Tel: 0300 123 0970

GayLife North Staffordshire GayLifeNorthStaffordshirerunsweeklysupportgroupsforthelesbian,gayandbisexualcommunity.For more information please call Tel: 0300 123 0970

Nacro Services in StaffordshireWorks with disaffected, socially excluded young people in confidence building, self-esteemandsocialissues.Offerstraining,basicskills,NewDealGatewayProvision.3SpringGardenRoad,Longton,Stoke-on-TrentST32QNTel: 01782 332699


NSPCC If you are worried about a child who is at risk of abuse or in need of help, or if you are a child who needs help.Tel: 0800 800 500 to speak to a helpline advisor 24 hours a day, 7 days a week.

August 2010

PapyrusHelpline offering support, information and advice for families, friends and professionals concerned that a young person they know may be at risk of suicide. Further information can be found at www.papyrus-uk.org.Lodge House, Thompson Park, Ormerod Road, Burnley, Lancashire BB11 2RUTel: HOPELineUK 08000 684141 Office: 01282 432555


Piccadilly CentreHosts a range of sexual health support services, including social and support groups for lesbian, gay and bisexual people and asylum seeking and refugee communities on a range of health issues; Chlamydia screening and Sexual Health Advice and the Young Parents Support Service. For more information or to speak to a member of the Sexual Health Team callTel: 0300 123 0970

Prince’s Trust Volunteers 12weekcoursesforyoungpeopleaged16-25,togainnewskills,experience,confidence, friends and qualifications through teamwork in their local community. Stoke-on-Trent College, Cauldon Campus, Stoke Road, Shelton, Stoke-on-Trent ST4 2DG Tel: 01782 603627 Admin: 01782 208208


Stoke-on-Trent Parent DirectInformation, advice and guidance on children’s services up to age 19 (eg. Playschemes, childminders, youth clubs, training/job opportunities). Signposting and referral to organisations and support groups who can assist parents with such issues as behaviour problems, eating disorders, dyslexia etc. Stoke-on-Trent Parent Direct, Floor 2, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1HH Tel: 0800 015 1120 (Freephone)

August 2010 Page 32

Young Parents Support ServiceYPSS offers help, advice and support to pregnant teenagers and teenage parents 19 years and under on a wide range of issues including benefits, finances, education and childcare.For more information please call Tel: 0300 123 0985

Young People’s TeamOffers a programme of preparation for leaving care, including help to prepare and plan for the future. Young People’s Team, Trentham Business Centre, Bellringer Road, Trenthm Lakes South, Stoke-on-Trent ST4 8HHTel: 01782 233575

Younger MindOne-to-one counselling for children age 7-10 years and young people 11-18 years old. Therapeutic Drop-In, Training and Consultancy.(NorthStaffsMind),83MarshStreet,Hanley,Stoke-on-TrentST15HNTel: 01782 262100

Youth2Youth For young people who find it difficult to talk to adults. The helpline staff are all young people themselves who have been specially trained to help.Tel: 0208 8963675 (Monday and Thursday 6.30 pm – 9.30 pm)

N.BLocalself-helpandsupportgroupsmayhaveaserviceespeciallyforyoungpeople.Fordetails,pleasecontact:Voluntary Action, The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DD Tel: 01782 683030

August 2010

13.ContactsforPeoplewithDisabilitiesASISTService user/self-advocacy group.Asist, Winton House, Stoke-Road, Stoke-on-Trent ST4 2RWTel: 01782 845584

Caudwell ChildrenFree support service for families with a disabled or seriously ill child aged 0-18. Helps families gain access to therapy, treatment, support groups, equipment, information about medical conditions, sources of specialist advice and funding.Minton Hollins, Shelton Old Road, Stoke-on-Trent ST4 7RYTel: 01782 600443 or 0845 3001348

Choices Housing AssociationHousing and support services for people with learning or physical disability.1aKingStreet,Newcastle-under-Lyme,StaffordshireST51ENTel: 0845 838 7899

dDeaf Links Staffordshire Promoting the rights of all deaf people to equality of opportunity. Providing information, communication support, home visiting service, social/recreational, training advice plus opportunities for volunteers. EllisMemorialCentre,WellesleyStreet,Shelton,Stoke-on-TrentST14NFTel: 01782 219161 Accessible toilets, wheelchair access.

Disability Resource Service Team (City Council)Assist people with the activities of daily living. Stoke-on-Trent Social Care Headquarters, Floor 4, Civic Centre, Glebe Street, Stoke-on-Trent ST4 1WBTel: 0800 5610015 (8.30 am – 5.00 pm), 01782 234234 (Out of Hours Service)

Disability SolutionsInformation line provides free, confidential and independent information, advice and support on any issue relating to health care and benefits etc.OldWedgwoodJohnsonBuilding,PelhamStreet,Hanley,Stoke-on-TrentST13LLTel: Advice Line 01782 683800

Learning Disabilities Team (Social Services)Provide help for people with learning disabilities to get the support they need eg. a place to live or day time activities. TunstallAreaOffice,OldCourtStreet,Tunstall,Stoke-on-TrentST65BLTel: 01782 234249 Customer Access Centre 0800 561 0015

LIFEWORK StaffordshireRegistered charity enabling adults with High-Functioning Autism (HFA) and Asperger Syndrome (AS) to gain employment. Please telephone for more information.BryantHouse,SilverdaleRoad,Wolstanton,Newcastle-under-Lyme,StaffordshireST5 8BQTel: 01782 615222

August 2010

Mencap Sharing Caring ProjectPracticaladviceandemotionalsupportforpeopleover65wholiveinStoke-on-Trentandlook after someone with a learning disability at home.


Mencap Support ServiceFlexible support for adults and children with a learning disability and their families and carers across Staffordshire. Support can be within the family home, but we also provide one to one support out and about in the community.Support Services, Unit 9, Burslem Enterprise Centre, Moorland Road, Burslem, Stoke-on-TrentST61JQTel: 01782 821400



PHAB Freewheelers (Physically Disabled and Able-Bodied)Regular social contact for people with and without disabilities. Offers friendship, fun activities and a chance to share interests.MeetingsatBurslemDayCentre,BaddeleyStreet,Burslem,Stoke-on-TrentST64EHTel: 01782 784371 Wide doors, accessible toilets, wheelchair access.

ShopmobilityProvides manual/electric wheelchairs or voluntary escorts to people who have a permanent or temporary impairment to use around Hanley City Centre. Floor 1c, Potteries Shopping Centre Park, Quadrant Road, Hanley, Stoke-on-Trent Tel: 01782 233333 Minicom: 01782 233334 E-mail:[email protected]


August 2010

Staffordshire BlindAdvice, Braille tuition, social activities, home visiting for advice and demonstration of daily living aids. Eleven centres throughout Staffordshire.CentrefortheBlind,51-63NorthWalls,StaffordST163ADTel: 01785 254572

Stoke-on-Trent City Council - Public TransportTravel enquiries, concessionary fares, bus passes and access to Dial-a-Ride taxi service membership scheme for people with disabilities who are unable to use public transport.Passenger Transport Team, Stoke-on-Trent City Council, Civic Centre, Glebe Street, Stoke-on-TrentST41RNTel: 01782 234500/234567

Talking Newspapers for the Blind (Newcastle)Provides a fortnightly edition of the local news, from local newspapers, on cassette, delivered and returned free of charge by the Post Office to registered blind and partially sighted people.29AlbertStreet,Newcastle-under-Lyme,StaffordshireST51JPTel: 01782 626859

August 2010

14. Contacts for Vulnerable AdultsAdsis (Community Alcohol Service)Confidential service offering alcohol screening, advice and information, assessment and structured support for anyone affected by their own or some else’s alcohol issues. Also provides counselling services to problematic gamblers. Adsis can also support further treatment e.g. residential rehabilitation and home or impatient detoxification, as appropriate.134BroadStreet,Hanley,Stoke-on-TrentST14EQTel: 01782 271096

Brighter FuturesOffer a wide range of services helping people work towards a sustainable way of life including services for people who have experienced problems relating to alcohol use and people with a mental illness.5 Whittle Court, Town Road, Hanley, Stoke-on-Trent ST1 2QETel: 01782 406000

Elizabeth Trust24hourshelteredhostelforwomen(16+)andchildrenexperiencingdomesticviolence,abuse or equivalent circumstances, which have left them homeless.ElizabethHouse,7SidmouthAvenue,Newcastle-under-Lyme,StaffordshireST51HU Tel: 01782 713737

Refuge Domestic Violence Helpline Refuge’s fully trained female workers provide support and information for women experiencing domestic violence. Run in partnership between Women’s Aid and Refuge. All calls are confidential. The website provides information in different languages www.refuge.org.uk. Tel: North Staffs 01782 205500 National 0808 2000 247

SAVANAConfidential counselling, support and practical help, for women and girls who have experienced sexual violence, recently or in the past.The Dudson Centre, Hope Street, Hanley, Stoke-on-Trent ST1 5DDHelpline: 01782 221005/221000


Stoke-on-Trent Community Drug ServiceProvide a range of services for adult drug misusers, their families and friends from locations across the City, including information/advice, needle exchange, counselling, support, daycare programmes, prescribing and referral to other agencies including residential rehabilitation services.76-86HopeStreet,Hanley,Stoke-on-TrentST15BYTel: 01782 219777

August 2010

Supporting PeopleProvidesupportservicestohelpanyvulnerableadult(16+)tostayindependentintheirown home or accommodation.Tel: 01782 232123

T3 Stoke-on-Trent Young People’s Drug and Alcohol ServiceT3isalocalitybasedservice,forcomplexyoungpeopleunder19livingintheCity.Itdelivers a range of interventions including advice and information; individual relapse prevention support; assessment and treatment from specialist doctors, including detoxification and substitute prescribing; access to rehabilitation programmes; complementary therapies; harm reduction and needle exchange service; help with training; careers and return to education and family support. Referrals can be made by using the Young People’s Drug and Alcohol Screening Tool.3CanalArm,FestivalPark,Stoke-on-TrentST15URTel: 01782 221090

Womens ProjectProvides support and understanding to women involved in or at risk of prostitution and young women vulnerable to sexual exploitation.60HopeStreet,Hanley,Stoke-on-TrentST15BSTel: 01782 286862

Young People’s Drug ProjectDelivers targeted drug and alcohol group education to young people, under 19, vulnerable to substance misuse issues, targeted drug and alcohol education and tailored support for young people with already developed substance misuse issues and care planned support for young people with substance misusing siblings or parents. Referrals can be made using the Young People’s Drug and Alcohol Screening Tool.QueensburyCentre,QueensburyRoad,Normacot,Stoke-on-TrentST31QZTel: 01782 234195

ForadditionalcontactsseealsoSection13ContactsforPeoplewithDisabilitiesandSection 11 Contacts for Older People.

August 2010

15. TransportStoke-on-Trent City Council - Public TransportTravel enquiries, concessionary fares, bus passes and access to Dial-a-Ride taxi service membership scheme for people with disabilities who are unable to use public transport.Passenger Transport Team, Stoke-on-Trent City Council, Civic Centre, Glebe Street, Stoke-on-TrentST41RNTel: 01782 234500/234567

TravelineNationalpublictransportenquiryline,providinglocalpublictransportinformation.Tel: 0871 200 2233

August 2010

16.Helplines/EmergencyNumbersAlcoholics AnonymousA fellowship of men and women who share their experiences, strength and hope so that they may solve the common problem and help others to recover from alcohol. The only requirement for membership is the desire to stop drinking.Tel: 01782 266366 (24 hr call forwarding service)

Childline Tel: 0800 1111 (Freephone 24 hours)

Contraception and Sexual Health HelplineTel: 0300 123 0970

Crimestoppers Tel: 0800 555 111 (If you have any information about those committing crimes or drug related offences)

Disability Solutions Tel: Advice Line 01782 683800

First Steps to FreedomA registered charity which aims to help those who suffer from phobias, obsessive compulsive disorder, general anxiety, panic attacks and those who wish to come off tranquillisers together with help for their carers.POBox476,NewquayTR71WQTel: Helpline: 0845 120 2916 Enquiries: 0845 841 0619

MINDInfoLineMind is the leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress. POBox277,ManchesterM603XNTel: 0845 766 0163 (Monday – Friday 9.00 am to 5.00 pm)

National Drugs HelplineOffers advice and information for anyone concerned about drug misuse 24 hours a day, 7 days a week.Tel: 0800 776600

NHS DirectHealth questions answered by a nurse.Tel: 0845 4647

NSPCC If you are worried about a child who is at risk of abuse or in need of help, or if you are a child who needs help.Tel: 0800 800 500 to speak to a helpline advisor 24 hours a day, 7 days a week.

August 2010

PapyrusHelpline offering support, information and advice for families, friends and professionals concerned that a young person they know may be at risk of suicide. Further information can be found at www.papyrus-uk.orgLodge House, Thompson Park, Ormerod Road, Burnley, Lancashire BB11 2RUTel: HOPELineUK 08000 684141 Office: 01282 432555

Race Harassment AdviceIf youareavictimof racialharassment,abuseorattack,reporttheincidentto:PARINSC/o Stoke-on-Trent Citizens Advice Bureau, Advice House, Cheapside, Hanley, Stoke-on-Trent ST1 1HL Tel: 01782 407947

Refuge Domestic Violence Helpline Refuge’s fully trained female workers provide support and information for women experiencing domestic violence. Run in partnership between Women’s Aid and Refuge. All calls are confidential. The website provides information in different languages www.refuge.org.uk Tel: North Staffs 01782 205500 National 0808 2000 247

Samaritans Stoke-on-Trent and Newcastle DistrictSomeone to talk to about whatever is on your mind.3SheltonNewRoad,Shelton,Stoke-on-TrentST14PFTel: 08457 90 90 90 (national helpline, 24 hours)


Staffordshire Police Community Helpline For non emergency calls 24 hours.Bengali Tel: 01785 235270, Punjabi Tel: 01785 235271, Urdu Tel: 01785 235272Alternatively please telephone: 0300 123 4455

Stoke-on-Call (Stoke-on-Trent City Council)A one stop shop for your council services.CivicCentre,GlebeStreet,Stoke-on-TrentST41RNTel: 01782 234234

TravelineNationalpublictransportenquiryline,providinglocalpublictransportinformation.Tel: 0871 200 2233

Victim Supportline For anyone affected by crime. Advice on local schemes. Telephone 9.00 am – 9.00 pm Monday – Friday, 9.00 am – 7.00 pm Saturday and Sunday.Tel: 0845 30 30 900

August 2010

YoungMindsHelpline and other support services for parents concerned about the mental health of a baby, child or young person. Parents Information Service Helpline offers information and advice.Tel: 0800 0182138 (Tuesday – Thursday 1.00 pm – 4.00 pm and Monday and Friday 10.00 am – 1.00 pm).

Youth2Youth For young people who find it difficult to talk to adults. The helpline staff are all young people themselves who have been specially trained to help.Tel: 0208 8963675(Monday–Thursday6.30pm–9.30pm)

17. Index

August 2010

Page

A ACAS – Work & Money Issues 7Adsis (Community Alcohol Service) – Self-help & Support Groups, Contacts for Vulnerable Adults 25,36Adult & Community Learning – Education & Learning 9AgeUK Information Line – Contacts for Older People 27AgeUKNorthStaffordshire–Contacts for Older People 27Alcoholics Anonymous – Self-help & Support Groups, Helplines/Emergency Numbers 25,39APPROACH – Contacts for Older People 27ARCHNorthStaffs–Housing & Accommodation 1ASIST – Self-help & Support Groups, Contacts for People with Disabilities 25,33ASIST Young Persons Project – Contacts for Young People 29

B B ARTS – Black & Minority Ethnic Communities 19B-Clear Chlamydia Screening – Contacts for Young People 29Beth Johnson Foundation – Work & Money Issues, Contacts for Older People 7, 27Blue Mountain Housing – Housing & Accommodation, Black & Minority Ethnic Communities 1, 19Brighter Futures – Housing & Accommodation, Contacts for Vulnerable Adults 1,36

C CASH Clinics – Contacts for Young People 29Caudwell Children – Family & Friends, Self-help & Support Groups, 12, 25 Contacts for Young People, Contacts for People with Disabilities 29,33Changes (12 steps to mental health) – Self-help & Support Groups 25Changes Moving Forward – Work & Money Issues 7ChangesPY+PositiveYearsAhead–Contacts for Older People 27Changes Young People – Contacts for Young People 29Childline – Family & Friends, Contacts for Young People, 12, 29 Helplines/ Emergency Numbers 39Children’s Centres – Family & Friends 12Choices Housing Association – Housing & Accommodation, Contacts for People with Disabilities 1,33Clinic in a Box – Contacts for Young People 29Closer to Home Circular Walks – Sport & Leisure 4Clubhouses – Self-help & Support Groups 24Cobridge Community Multicultural Association – Black & Minority Ethnic Communities 19Connexions – Work & Money Issues, Education & Learning, 7, 9 Contacts for Young People Contraception & Sexual Health Helpline – Helplines/Emergency Numbers 39Counsel & Care – Advice & Help for Older People – Contacts for Older People 27Counselling Service – Self-help and Support Groups 24Crimestoppers – Neighbourhoods & Communities, Helplines/ Emergency Numbers 16,39

August 2010

Page

C continued Crossroads – Family & Friends 12

D dDeaf Links Staffordshire – Contacts for People with Disabilities 33Disability Resource Service Team – Contacts for People with Disabilities 33Disability Solutions – Contacts for People with Disabilities, Helplines/ Emergency Numbers 33,39Disability Solutions – Tandem Project – Contacts for Young People 30Dove Service – Family & Friends, Self-help & Support Groups 13,25 E Early Intervention Service – Family & Friends, Contacts for Young People 13,30Echo Group – Self-help & Support Groups 25Education Welfare Service – Education & Learning 9Elizabeth Trust – Housing & Accommodation, Relationships, 1, 22 Contacts for Vulnerable Adults 36EPIC Ltd – Housing & Accommodation 1Energise+–Sport & Leisure 4 F Families Staying Connected – Family & Friends, Contacts for Young People 13,30First Steps to Freedom – Helplines/Emergency Numbers 39Flexible Routeway – Work & Money Issues 7Free School Meals – Education & Learning 9 G Galaxy Youth – Contacts for Young People 30Gamblers Anonymous – Self-help & Support Groups 26GayLifeNorthStaffordshire–Family & Friends, Contacts for Young People 13,30Gingerbread Centre, Stoke-on-Trent District – Housing & Accommodation 1GuruNanakGurudwaraSikhTemple–Black & Minority Ethnic Communities 19Gypsy & Traveller Community Support – Black & Minority Ethnic Communities 19 H Hibiscus – Black & Minority Ethnic Communities, Contacts for Older People 19, 27Hindu Cultural Society – Black & Minority Ethnic Communities 19HIV/AIDS Counselling – Self-help & Support Groups 26Home-Start – Family & Friends 13 J Jobcentre Plus – Work & Money Issues 7 K Keele University – Education & Learning 9 L Learndirect – Work & Money Issues, Education & Learning 7, 9Learning Disabilities Team – Contacts for People with Disabilities 33

August 2010

Page

L continued Leek College – Education & Learning 9

Lesbian & Gay Switchboard West Midlands – Family & Friends, Relationships 13,22

LIFEWORK Staffordshire – Work & Money Issues, Contacts for People with Disabilities 8,33

Local Libraries – Sport & Leisure, Education & Learning, 4, 9 Neighbourhoods & Communities 16 M Meals on Wheels – Contacts for Older People 27MediationNorthStaffs–Housing & Accommodation, Neighbourhoods & Communities 1,16Mediation Works – Family & Friends, Relationships 13,22MencapSharingCaringProject/NorthStaffsPalliativeCareProject– Family & Friends, Contacts for Older People, Contacts for People with 13 Disabilities 28,34Mencap Support Service – Contacts for People with Disabilities 34Midland Heart – Housing & Accommodation 2MINDInfoLine–Helplines/Emergency Numbers 39Minority Ethnic Groups (MEG) – Black & Minority Ethnic Communities 20MiscarriageAssociation,NorthStaffsBranch–Self-help & Support Groups 26 N NacroServicesinStaffordshire–Education & Learning, Contacts for Young People 10,30NationalAssociationof Widows–Self-help & Support Groups 26NationalDrugsHelpline–Helplines/Emergency Numbers 39NeighbourhoodWatch–Neighbourhoods & Communities 17Newcastle&NorthStaffsPlayCouncil–Sport & Leisure 4Newcastle-under-LymeCollege–Education & Learning 10NewVictoriaTheatre–Sport & Leisure 5NHSDirect–Helplines/Emergency Numbers 39NORSACA–Education & Learning, Black & Minority Ethnic Communities 10, 20NorthStaffsCarers’Association–Family & Friends, Relationships 14, 22NorthStaffsMarriageCare–Relationships 22NorthStaffsMind–Self-help & Support Groups 26NorthStaffsPensionersConvention–Contacts for Older People 28NorthStaffsSpecialAdventurePlayground–Sport & Leisure, Family & 5, 14 Friends, Contents for Young People, Contacts for People with Disabilities 30,34NorthStaffsUsers’Group–Self-help & Support Groups 26NSPCC–Family & Friends, Contacts for Young People, 14 Helplines/ Emergency Numbers 30,39 P Papyrus – Family & Friends, Contacts for Young People, 14 Helplines/ Emergency Numbers 31,40Patient Advice & Liaison Service – Self-help & Support Groups 24

August 2010

Page

P continued PeterPanSpecialNeedsGroup–Family & Friends, Contacts for Young 14 People, Contacts for People with Disabilities 31,34PHAB Freewheelers – Self-help & Support Groups, Contacts for People with Disabilities 26,34Piccadilly Centre – Self-help & Support Groups, Contacts for Young People 26,31Polish Day Centre – Black & Minority Ethnic Communities, Contacts for Older People 20, 28Potteries Museum & Art Gallery – Sport & Leisure 5Potteries Women’s Refuge – Housing & Accommodation 2Pregnancy Advisory Service – Family & Friends 14Princes Trust Volunteers – Contacts for Young People 31 R Race Harassment Advice – Black & Minority Ethnic Communities, Helplines/Emergency Numbers 20, 40Refuge Domestic Violence Helpline – Family & Friends, Relationships, 14, 22 Contacts for Vulnerable Adults, Helplines/Emergency Numbers 36,40Refugees & Asylum Seekers – Black & Minority Ethnic Communities 20Regent Theatre – Sport & Leisure 5Relate,NorthStaffs–Relationships 22RETHINK–Self-help & Support Groups 26Richmond Fellowship Employment Services – Work & Money Issues, Education & Learning 8, 10Rough Sleeper Team – Housing & Accommodation 2 S S.A.I.V.E. – Self-help & Support Groups 26Salvation Army – Neighbourhoods & Communities, Self-help & Support Groups 17, 24Salvation Army Men’s Hostel – Housing & Accommodation 2Samaritans – Self-help & Support Groups, Helplines/Emergency Numbers 26,40Sanctuary Housing - Midlands – Housing & Accommodation 2SAVANA–Relationships, Self-help & Support Groups, Contacts for 23 Vulnerable Adults 26,36Shelton Pool – Sport & Leisure 5Shopmobility – Contacts for People with Disabilities 34Social Care – Family & Friends, Neighbourhoods & Communities, 15, 17 Relationships, Contacts for Older People, Contacts for People with 23,28 Disabilities, Contacts for Vulnerable Adults 34,36Sports Development – Sport & Leisure 5Staffordshire Blind – Contacts for People with Disabilities 35Staffordshire Mental Health Helpline – Family & Friends, Self-help & Support 15, Groups, Helplines/Emergency Numbers 25, 40StaffordshireNHSConditionManagementProgramme–Work & Money Issues 8Staffordshire Police Community Helpline – Black & Minority Ethnic Communities, Helplines/Emergency Numbers 20, 40Staffordshire University – Education & Learning 11

August 2010

Page

S continued Stoke Film Theatre – Sport & Leisure 5Stoke-on-Call – Neighbourhoods & Communities, Helplines/Emergency Numbers 17, 40 Stoke-on-Trent Citizen’s Advice Bureau – Housing & Accommodation, Work & Money Issues 2, 8Stoke-on-Trent City Council (Leisure Centres) – Sport & Leisure 5Stoke-on-Trent City Council (Local Centres) – Housing & Accommodation, Neighbourhoods & Communities 2, 17Stoke-on-Trent City Council (Play Services) – Sport & Leisure 6Stoke-on-Trent City Council Housing Advice Centre – Housing & Accommodation 3Stoke-on-Trent City Council Public Transport – Contacts for People with Disabilities, Transport 35,38Stoke-on-Trent City Council Youth Service – Sport & Leisure, Family & Friends, 6,15 Contacts for Young People 31Stoke-on-Trent College – Education & Learning 11Stoke-on-Trent Community Drug Service – Self-help & Support Groups, Contacts for Vulnerable Adults 26,36Stoke-on-Trent Muslim Welfare Association/Islamic Centre – Black & Minority Ethnic Communities 20Stoke-on-Trent Out of Hours/Emergency Accommodation – Housing & Accommodation 3Stoke-on-Trent Parent Direct – Family & Friends, Contacts for Young People 15,31Stoke-on-Trent Repertory Theatre – Sport & Leisure 6Stoke-on-Trent Sixth Form College – Education & Learning 11Stoke-on-Trent Tourist Information Centre – Sport & Leisure 6Supporting People – Housing & Accommodation, Contacts for Vulnerable Adults 3,37 T T3Stoke-on-TrentYoungPeople’sDrugandAlcoholService–Contacts for Vulnerable Adults 37TalkingNewspapersfortheBlind–Contacts for People with Disabilities 35The Pension Service – Work & Money Issues, Contacts for Older People 8, 28The Rainbow Practice – Self-help and Support Groups 25Traveline – Transport, Helplines/Emergency Numbers 38,40Tunstall Pool – Sport & Leisure 6 U University of the Third Age – Sport & Leisure, Education & Learning, 6,11 Contacts for Older People 28 V Victim Support – Neighbourhoods & Communities 18Victim Supportline – Helpline/Emergency Numbers 40Victoria Hall – Sport & Leisure 6Voluntary Action – Neighbourhoods & Communities, Faith Communities, 18, 21 Relationships, Self-help & Support Groups 23,25

August 2010

Page

W Womens Project – Contacts for Vulnerable Adults 37Workers’ Education Association – Education & Learning 11Workers’ Education Association - Community Gym Project – Sport & Leisure 6 Y YMCA – Housing & Accommodation, Faith Communities 3,21YoungMinds – Family & Friends, Helplines/Emergency Numbers 15, 41Young Parent’s Support Service – Family & Friends, Contacts for Young People 15,32Young People’s Drug Project – Contacts for Vulnerable Adults 37Young People’s Team – Contacts for Young People 32Younger Mind – Contacts for Young People 32Youth2Youth – Contacts for Young People, Helplines/Emergency Numbers 32,41

Notes

August 2010

Notes

August 2010Page 49

Section 2

Health Services Directory

Please note:Many of the organisations and services listed in this directory are directly accessible by the public. However, those organisations providing secondary care and/or treatment, for example hospitals and their services, may require a referral from a healthcare professional.

Every effort has been made to ensure that information contained in this directory is correct at the time of printing.

Section 2: Page 2

Do you feel unwell?If so there are a range of NHS Services to help you.

The following information will help you make the most of the NHS services available:

Self care➜ Can you treat yourself at home?

Self care: A well stocked medicine chest will help you treat many everyday illnesses and minor ailments at home. For example, a small supply of paracetamol or ibuprofen (available as syrup for children) and other remedies will help you treat common ailments such as coughs, colds, sore throats, indigestion, toothache, headaches and constipation. If you have children, don’t forget to include appropriate medicines for them.

Pharmacist➜Have you been to the pharmacist?

Ask your pharmacist: Pharmacists (sometimes called Chemists) are experts on medicines and how they work. They can also offer advice on common complaints such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide whether you need to see a doctor. You can talk to your pharmacist in confidence - even about the most personal symptoms and you don’t need to make an appointment. See list on pages 10-12.

NHS Direct➜Have you called NHS Direct?

Call NHS Direct: You can call NHS Direct on 0845 4647* for confidential health advice and information 24-hours a day, 365 days a year. The lines are staffed by nurses and professional advisors or visit the website on www.nhsdirect.nhs.uk. NHS Direct has become a first point of contact for patients seeking medical help outside normal surgery hours. NHS Direct can offer you information on: •Whattodoif youorafamilymemberfeelsill •Particularhealthconditions •Localhealthservices(suchasdoctors,dentistsoroutof hourspharmacies) •Self-helporsupportorganisations*Calls are charged at local rates. For patients’ safety, all calls are recorded.

For deaf people or those hard of hearing there is a textphone service available on 0845 606 46 47. For those whose preferred language is not English, there is the choice of a confidential translation service.

NHS Walk-in Centre➜Have you tried the NHS Walk-in Centre?

The Stoke Haywood NHS Walk-in CentreTheNHSWalk-inCentreoffersfastandconvenientaccesstoarangeof NHSservices,including health information, advice and treatment for a range of minor illnesses (coughs, colds, infections) and minor injuries (strains, sprains, cuts).

Open 7.00 am (9.00 am at weekends and bank holidays) – 10.00 pm

Address:HaywoodHospital,HighLane,Burslem,Stoke-on-TrentST67AG

Telephone: 01782 581112

August 2010

Section 2: Page 3

The Leek Moorlands Minor Injuries Unit

Provides the first point of call for a wide range of conditions such as wounds needing stitches, rashes, ear infections, injuries from farming accidents and sore throats.

Open seven days a week, 365 days a year from 8.00 am to 8.00 pm.

Address:LeekMoorlandsHospital,AshbourneRoad,Leek,StaffordshireST135BQ

Telephone: 01538 487100

Doctors surgery➜Do you need to visit your Doctors Surgery?

Doctors surgeries: Your local Doctors Surgery provides a range of services, including general medical advice and treatment; prescriptions; referral to a specialist or hospital (where appropriate); jabs and tests (such as immunisations, blood tests or cervical smears). See list on pages 6-9.

Remember to tell your doctor if you have tried or are still taking self-care treatment.

Surgeries are always busy, so be sure to keep to your appointment time and cancel it if you need to; missed appointments waste precious time and resources.

Out of normal surgery hours (usually 6.30 pm to 8.00 am), all Doctors have an emergency service, North Staffs Urgent Care. This service is only for urgent medical problemsthatcannotwaituntilthenextdaytobetreated.PleasecontactyourGPSurgery as normal and follow the instructions given on the telephone message. Alternatively some practices can automatically divert your call to the Centre. Please do not attend the Centre without an appointment.

Address: NorthStaffsUrgentCareOutof HoursCentre,511EtruriaRoad,Basford,Stoke-on-Trent ST4 6HT

A&E / 999➜Do you or a family member need emergency hospital treatment?

Accident & Emergency (A&E) or 999: It is often very obvious when emergency care is needed for serious injury or illness. You should get medical attention by either taking the patient to the Accident & Emergency (A & E) Department in Hartshill or by telephoning 999 for an emergency ambulance.

An emergency is a critical or life threatening situation such as: •Lossof consciousness •Heavybloodloss •Suspectedbrokenbones •Persistentchestpainfor15minutesormore •Difficultybreathing •Overdose,ingestionorpoisoning

Remembertokeepcalm,doeverythingyoucantohelptheperson,butdon’tputyourself in danger and don’t give the person anything to eat, drink or smoke.Unless you need emergency medical attention avoid local A&E Departments. Doctors and nurses there are equipped to deal with serious cases of injury and illness, not routine and minor ailments. Calling an ambulance won’t necessarily mean you are seen any quicker at A&E as the most serious cases are prioritised.

Address:A&E:NorthStaffordshireRoyalInfirmary,PrincesRoad,Hartshill,Stoke-on-TrentST47LNAbove content: (Copyright © NHS Connecting for Health)

August 2010

Section 2: Page 4

Patient Advice and Liaison Service – Stoke-on-TrentThePatientAdviceandLiaisonService(PALS)areheretohelp: •whenyouneedadvice,haveconcerns, •ordon’tknowwheretoturn

ThePatientAdviceandLiaisonServicefocusesonimprovingtheservicetoNHSpatients.The service aims to: •adviseandsupportpatients,theirfamiliesandcarers •provideinformationonNHSservices •listentoyourconcerns,suggestionsorqueries •helpsortoutproblemsquicklyonyourbehalf

Weactindependentlywhenhandlingpatientandfamilyconcerns,liaisingwithstaff,managers and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and families to specific local or national based support agencies.Telephone: 0800 783 2865/01782 227700

August 2010

Section 2: Page 5

Contents of the Health Directory Page Number

1. GeneralPractices 6

2. Pharmacies 10

3. Dental Access Centres 14

4. Dentists 15 5. Opticians 17

6. Chiropodists/Podiatrists 19

7. Hospitals 20

8. Emergency Health Services 22 9. Care Homes/Nursing Homes 23

10. Stop Smoking Services 24

11. Contraception & Pregnancy Advice 25

12. Sexual Health Services/Sexually Transmitted Infections 29

13. The Piccadilly Centre 30

14. AsylumSeekers&Refugees 33

15. Drug & Alcohol Clinics/Advice 34

16. Clinics & Health Centres 35

17. Palliative (Cancer) Care Providers & Hospices 39 18. Patient Organisations 40

19. Stoke on Trent Primary Care Trust 42

For self-help and support groups for health conditions – see Health and Medicines Information GuideandDirectory,2ndEdition2004attheendof the(hardcopy)Directory,contactNHSDirect0845 4647 www.nhsdirect.nhs.uk or visit www.patient.co.uk or www.equip.nhs.uk

August 2010

Section 2: Page 6

1.GeneralPracticesinStoke-on-TrentYourlocalDoctor’sSurgery(orGPPractice)providesawiderangeof familyhealthservices, including:

•adviceonhealthproblems

•vaccinations

•examinationsandtreatment

•prescriptionsformedicines

•referralstootherhealthservicesandsocialservices

If your condition is non-urgent, you can expect to see a doctor within two working days or a health professional such as a nurse within one working day. If you don’t need an appointment within two working days, you can also book in advance if this is more convenient for you.

It is important to attend for appointments, or notify the surgery if you have to cancel or change it.

Location Practice Address Telephone Number

AbbeyHulton TheSurgery 1441LeekRoad, 01782542266 AbbeyHultonST28BY

AbbeyHulton HultonHouse 1479LeekRoad, 01782535291 Surgery Abbey Hulton ST2 8DA

AbbeyHulton DrVSR 77WoodheadRoad, 01782542671 Chadalavada Abbey Hulton ST2 8DH

AdderleyGreen DrDCGhosh 28-30WesternStreet, 01782311266 AdderleyGreenST35DQ

BaddeleyGreen BaddeleyGreen 988LeekNewRoad, 01782533777 Surgery BaddeleyGreenST99PD

Bentilee MossGreen BentileeNeighbourhood 01782231303 Surgery Centre, Dawlish Drive, BentileeST20EU

Bentilee PotteriesMedical BeverleyDrive, 01782208755 Centre BentileeST20JG

BirchesHead BirchesHead DianaRoad, 01782286843 MedicalCentre BirchesHeadST16RS

Blurton DrJAMir BlurtonHealthCentre 01782319375 RiponRoad, 03001230971 BlurtonST33BS

Blurton LongtonHall 186LongtonHallRoad, 08448151982

Surgery BlurtonST32EJ

BlytheBridge TrinityMedical UttoxeterRoad, 01782395101 Centre BlytheBridgeST119HQ

Bradeley BrookMedical 98ChellHeathRoad, 01782838355 Centre BradeleyST67NN

Bucknall Cambridge 124WerringtonRoad, 01782219075 House BucknallST29AJ

August 2010


Burslem AspleyHouse 188WaterlooRoad, 01782837498 Surgery BurslemST63HF

Burslem LucieWedgwood ChapelLane, 01782834488 HealthCentre BurslemST62AB

Cobridge Cobridge 279WaterlooRoad, 01782279915 Surgery CobridgeST63HR

Dresden BelgraveMedical 116BelgraveRoad, 01782593344 Centre DresdenST34LR

Endon EndonSurgery StationRoad,Endon 01782502227 ST9 9DN

FeggHayes WhitfieldValley FeggHayesRoad, 01782425736 Centre FeggHayesST66QR

Fenton DrHSParikh GlebedaleRoad, 01782743111 FentonHealth FentonST43AQ Centre

Fenton DrKNSeth GlebedaleRoad, 01782743121 FentonHealth FentonST43AQ Centre

Goldenhill Goldenhill HighStreet,Goldenhill 01782772242 MedicalCentre ST65QJ

Hanford Dr Shah Hanford Health Centre, 01782 642992 2TownsMedical NewInnLane,Hanford Practice ST4 8EX

Hanford DrHATalpur NewInnLane,Hanford 01782658047 Hanford Health ST4 8EX 0300 123 0974 Centre

Hanley Dr VSA Hanley Health Centre, 01782 202422 Chadalavada Upper Huntbach Street, 0300 123 0980 HanleyST12BN

Hanley DrIanLaws 69/71StaffordStreet, 03001236759 HanleyHealth& HanleyST11LW WellbeingCentre

Hanley Harley Street Harley Street, Hanley 01782 206866 MedicalCentre ST13RX

Hanley Moorcroft 10BotteslowStreet,Hanley 01782202622 MedicalCentre ST13NJ

Hartshill HartshillSurgery 1LongfieldRoad,Hartshill 01782616587 ST46QN

Longton AmisonStreet AmisonStreet,MeirHay, 01782335795 Surgery LongtonST31LD

Longton DraytonRoad LongtonHealthCentre, 01782312838 MedicalPractice DraytonRoad,LongtonST31EQ 03001230993

Longton DrBDPatel DraytonRoad,Longton 01782332176 LongtonHealth ST31EQ 03001230993 Centre

Section 2: Page 7August 2010

Section 2: Page 8


Longton MayfieldSurgery 54TrenthamRoad,Longton 01782599147 ST34DW

Longton MedicalCentre DunrobinStreet,Longton 08445769032 ST34LL

Longton MertonSurgery MertonStreet,Longton 01782322966 ST31LG

Longton DrAKSinha 16RosslynRoad,Longton 01782599822 ST34JD

Longton DrGTChand 22RosslynRoad,Longton 01782332626 TheSurgery ST34JD

Longton WillowBank TrenthamRoad,Longton 01782427720 HealthCentre ST34SJ

Meir HighRidge 224WestonRoad,Meir 01782598350 Surgery ST3 6EE

Meir DrHPBorse SaracensWay,MeirST37DS 01782329998 Meir Health Centre

Meir DrHLVerma SaracensWay,MeirST37DS 01782319321 Meir Health Centre

Meir DrRAPatel SaracensWay,MeirST37DS 01782313545 Meir Health Centre

Meir MeirPark LysanderRoad,MeirST37TW 01782388204 Surgery

Meir DrRSarin 669UttoxeterRoad,Meir 01782313884 ST3 5PZ

Meir DrGregan PickfordPlace,MeirST37DY 03001235002 WillowBank Surgery

Middleport DrORahim NewportLane,Middleport 03001231131 Middleport ST6 3NP Medical Centre

Milton MillriseMedical 12MillriseRoad,Milton 01782536600 Practice ST27BW

Norton ApsleyHouse 117KnypersleyRoad,Norton 01782545728 ST68JA

Norton-in-the- OrchardSurgery KnypersleyRoad,Norton-in- 01782534241 Moors the-Moors ST6 8HY

Packmoor Packmoor Thomas Street, Packmoor 01782 794600 Primary Care ST7 4SS Centre

Shelton Dr Phillips & Shelton Primary Care Centre, 01782 222900 Partners NorfolkStreet,SheltonST14PB

August 2010

Section 2: Page 9


Shelton SheltonGP SheltonPrimaryCareCentre, 01782222920 Services NorfolkStreet,SheltonST14PB

Shelton Snowhill Medical Shelton Primary Care Centre, 01782 222930 Centre NorfolkStreet,SheltonST14PB

Shelton HarleyStreet FederationHouse,StationRoad,01782747174 Student Health Shelton ST4 2SA Service

Smallthorne BrookMedical 2BadenRoad,Smallthorne 01782834288 Centre ST6 1SA

SneydGreen SneydStreet 357SneydStreet,SneydGreen 01782263003 Surgery ST62NL

Stoke DrSBKulkarni Honeywall,Stoke-on-Trent 03001230986 StokeHealth ST47JB Centre

Stoke DrsRees& Honeywall,Stoke-on-Trent 03001230986 Lefroy ST47JB Stoke Health Centre

Stoke The Surgery 32 Foden Street, 01782 411884 Stoke-on-TrentST44BX

Trentham BrinsleyAvenue 11BrinsleyAvenue,Trentham 01782657199 Practice ST48LT

Trentham TheSurgery TrenthamMews,NewInnLane, 01782644815 Trentham ST4 8XP

Trent Vale Trent Vale Trent Vale Health Centre, 01782 746898 MedicalPractice 876LondonRoad,TrentVale Stoke-on-Trent ST4 5NX

Tunstall FurlongMedical FurlongRoad,Tunstall 01782577388 Centre ST6 5UD

Tunstall Haymarket Health Dunning Street, Tunstall 01782 575730 Centre ST65BE

Tunstall DrBoseSurgery TunstallHealthCentre, 01782577633 Dunning Street, Tunstall 0300 123 0972 ST6 5AP

Tunstall Dr VS Tunstall Health Centre, 01782 577822 Manudhane Dunning Street, Tunstall 0300 123 0972 ST6 5AP

Tunstall Dr AK Singh Tunstall Health Centre, 01782 425839 Singh Medical Dunning Street, Tunstall 0300 123 0972 Practice ST6 5AP

WestonCoyney WestonCoyney 340WestonRoad, 01782310236 MedicalCentre WestonCoyneyST36EZ

August 2010

Section 2: Page 10

2. Pharmacies


AbbeyHulton MiltonsChemists1375LeekRoad,AbbeyHulton 01782534422 ST28BW

Bentilee Bootsthe BentileeNeighbourhoodCentre, 01782212667 Chemists DawlishDrive,BentileeST20EU

BirchesHead BirchesHead 12DianaRoad,BirchesHead 01782263730 Pharmacy ST16RS

Blurton Blurton 7IngestreSquare,Blurton 01782314408 Pharmacy ST33JT

Blurton TheCo-operative 237BlurtonRoad,Blurton 01782319518 Pharmacy ST3 2AF

Bradeley Co-op BrookMedicalCentre, HealthcareLtd 98ChellHeathRoad,Bradeley 01782821146 ST6 7NN

Bucknall LloydsPharmacy 128WerringtonRoad,Bucknall 01782219830 ST29AJ

Burslem BHCPLimited LucieWedgwoodHealth 01782814197 Centre,ChapelLane,Burslem ST62AB

Burslem Bootsthe 41QueenStreet,Burslem 01782837576 Chemist ST6 3EH

Burslem QueenStreet 38QueenStreet,Burslem 01782839592 Pharmacy ST63EG

Burslem TheCo-operative 97HighLane,Burslem 01782838350 Pharmacy ST6 7DF

Chell TheCo-operative 57BiddulphRoad,Chell 01782835271 Pharmacy ST66SW

Cobridge Angelway 240WaterlooRoad,Cobridge 01782280037 Chemist ST63HL

Cobridge Waterloo 159WaterlooRoad,Cobridge 01782827167 Pharmacy ST62ER

EatonPark EatonPark 2SouthallWay,EatonPark 01782215599 Pharmacy ST29LT

Endon McMullenD AlderHouse,22StationRoad, 01782502033 EndonST99DR

Etruria Morrisons Morrisons Supermarket, 01782 262201 Pharmacy FestivalWay,FestivalPark ST1 5NY

Etruria Bootsthe Unit5,FestivalPark,Hanley 01782284125 Chemist ST15SJ

Fenton LloydsPharmacy FentonHealthCentre, 01782847356 GlebedaleRoad,Fenton ST43AQ

August 2010


Goldenhill TheCo-operative AnneStreet,Goldenhill 01782783355 Pharmacy ST65QJ

Hanford TheCo-operative 30WilsonRoad,Hanford 01782657656 Pharmacy ST44QQ

Hanley Bootsthe 3-5UpperMarketSquare, 01782213271 Chemists Hanley ST1 1PZ

Hanley LloydsPharmacy 29DerbyStreet,Hanley 01782212682 ST13LE

Hanley LloydsPharmacy 84UpperHuntbachStreet, 01782266229 HanleyST12BU

Hanley Superdrug Potteries Shopping Centre, 01782 213598 Pharmacy Hanley ST1 1PS

Hanley Tesco Instore 1 Newhall Street, Hanley 01782 290449 Pharmacy ST1 5HD

Hanley TheCo-operative 112BroadStreet,Hanley 01782274329 Pharmacy ST14EJ

Hartshill Hartshill 430HartshillRoad,Hartshill 01782616601 Pharmacy ST47PL

Heron Cross Heron Cross 2-4 Duke Street, Heron Cross 01782 319204 Pharmacy ST43BL

Longton Alliance 39TrenthamRoad,Longton 01782319758 Pharmacy ST3 4DF

Longton Bootsthe 25BennettPrecinct,Longton 01782313819 Chemist ST3 2HX

Longton LloydsPharmacy 22TheStrand,Longton 01782313783 ST32JH

Longton LloydsPharmacy 35aTrenthamRoad,Longton 01782316216 ST34JA

Longton MillersChemist 114BelgraveRoad,Longton 01782314814 ST34LR

Longton TescoInstore BathsRoad,LongtonST32JB 01782424447 Pharmacy

Meir TheCo-operative 57-59WestonRoad,Meir 01782313772 Pharmacy ST36AB

Meir TheCo-operative 792-794UttoxeterRoad,Meir 01782313720 Pharmacy ST3 7AE

Meir Hay Meir Hay Unit 3, Amison Street, 01782 593033 Pharmacy MeirHay,LongtonST31LD

MeirPark TescoInstore LysanderRoad,MeirPark 01782290549 Pharmacy ST37WB

Milton MiltonPharmacy 29MillriseRoad,Milton 01782534416 ST27BN

Milton Ridgway’s 73BaddeleyGreenLane, 01782534089 Chemist MiltonST27JL



Norton-in- Birchill&Watson 20KnypersleyRoad, 01782534678 the-Moors Norton-in-the-Moors ST6 8HX

Oakhill TheCo-operative 688-690LondonRoad,Oakhill 01782848332 Pharmacy ST45BA

Packmoor Packmoor 1 Samuel Street, Packmoor 01782 777892 Pharmacy ST74SR

Shelton Day & Night 13 Howard Place, Shelton 01782 272027 Pharmacy ST1 4NN

Shelton LloydsPharmacy 25-27StokeRoad,Shelton 01782848670 ST42QW

Shelton LloydsPharmacy NorfolkStreet,Shelton 01782285661 ST14PB

Shelton TheCo-operative WintonHouse,StokeRoad, 01782847420 Pharmacy SheltonST42RW

Smallthorne Grahams 99FordGreenRoad, 01782834094 Pharmacy Smallthorne ST6 1NT

SneydGreen LloydsPharmacy 72-74MiltonRoad, 01782212735 SneydGreenST16HD

Stoke Miltons Chemists 15-19 Campbell Place, 01782 848377 Stoke-on-Trent ST4 1NH

Stoke Sainsbury’s LondonRoad,Stoke-on-Trent 01782746153 Pharmacy ST47QD

Stoke TheCo-operative 361-363LondonRoad, 01782744623 Pharmacy Stoke-on-Trent ST4 5AN

Trentham Rowlands 17WerburghDrive,Trentham 01782657183 Pharmacy ST48JT

TrentVale TescoInstore 291NewcastleRoad, 01782634986 Pharmacy TrentValeST46PL

Trent Vale The Co-operative Trent Vale Health Centre, 01782 847224 Pharmacy 876LondonRoad,TrentVale ST4 5NX

Tunstall Asda Pharmacy Asda Supermarket, Tunstall 01782 82000 ST6 6AT

Tunstall Bootsthe 114-116HighStreet,Tunstall 01782838341 Chemists ST6 5TA

Tunstall The Co-operative 9-15 Dunning Street, Tunstall 01782 837433 Pharmacy ST6 5AP

Tunstall The Co-operative 42 Dunning Street, Tunstall 01782 821769 Pharmacy ST6 5AP

Tunstall TheCo-operative 16FurlongRoad,Tunstall 01782826614 Pharmacy ST6 5UD Tunstall Superdrug 125-127 High Street, Tunstall 01782 837833 Pharmacy ST6 5EA

WestonCoyney TheCo-operative 7-9NewKingsway, 01782312335 Pharmacy WestonCoyneyST36NA

Section 2: Page 12 August 2010

Section 2: Page 13

Late Night Opening Pharmacies

Asda Pharmacy

ScotiaRoad,TunstallST66AT

Tel: 01782 820000

Opening Times: Mon: 8.00 am – 11.00 pm, Tues – Fri: 7.00 am – 11.00 pm Sat: 7.00 am – 11.00 pm, Sun: 10.00 am – 4.00 pm

Day & Night Pharmacy

13 Howard Place, Shelton ST1 4NN

Tel: 01782 272027

Opening Times: Mon – Fri: 8.00 am – 11.00 pm, Sat: 9.00 am – 10.00 pm, Sun: 10.00 am – 10.00 pm

Lloyds Pharmacy

25-27StokeRoad,SheltonST42QW

Tel: 01782 848670

Opening Times: Mon – Sat: 8.00 am – 10.30 pm; Sun: 9.30 am – 10.30 pm

Sainsbury’s Pharmacy

LondonRoad,StokeST47QD

Tel: 01782 747090

Opening Times: Mon – Fri: 7.00 am – 11.00 pm, Sat: 7.00 am – 10.00 pmSun: 10.00 am – 4.00 pm

Waterloo Pharmacy

159WaterlooRoad,Cobridge,ST12JB

Tel: 01782 827167

Opening Times: Mon – Sat: 8.30 am – Midnight, Sun: 10.00 am – 8.30 pm

August 2010

Section 2: Page 14

3. Dental Access Centres (for emergency dental treatment)

Children and adults who are unable to find an NHS dentist for regular dental care are eligible to seek treatment at Dental Access Centres provided by the Salaried Primary Dental Care Service at various Health Centres across North Staffordshire.The service provided at Dental Access Centres complements existing NHS dental provisionbyGeneralDentalPractitionersinNorthStaffordshire.DentalAccessCentresprovide a complete range of NHS dental services including urgent care and courses of treatment. At times when the service is under pressure and very busy, priority will be given to patients with urgent dental problems such as toothache.WhilstDentalAccessCentresprovidecoursesof treatmentforpatientstheydonotprovide continuing dental care or ‘registration’.

Centre Address

Bentilee BentileeNeighbourhoodCentre,DawlishDrive,BentileeST20EU

Hanley HanleyHealthCentre,UpperHuntbachStreet,HanleyST12BN

Newcastle RyecroftHealthCentre,BroadStreet,NewcastleST52BQ

Tunstall Tunstall Health Centre, Dunning Street, Tunstall ST6 5AP

There are a number of other Health Centres across North Staffordshire where urgent dental care can be provided by the Salaried Primary Dental Care Service. These include Meir,Longton,LeekandSmallthorneHealthCentres.

Appointments at all the Dental Access Centres can be made by contacting the North StaffordshireDentalAdviceLineon0300 123 0981.TheDentalAdviceLinealsoprovides advice on a range of dental matters including:

•FindinganNHSdentist

•NHSdentalcharges

•Oralhealthinformation

August 2010

Section 2: Page 15

4. Dentists in Stoke-on-TrentDental practices can take private and NHS patients and most practices take a mixture of both. It is important to ring your Dentist to confirm the services that they provide, whether they are currently accepting NHS patients, and to make appointments.

If youneedhelpfindinganNHSDentist,contacttheDentalAdviceLineon 0300 123 0981.


AbbeyHulton AbbeysideDental 1441LeekRoad,AbbeyHulton 01782534878 Practice ST28BY

Basford Stoneyfields 587EtruriaRoad,Basford 01782614905 DentalPractice ST46HL

BirchesHead DianaDental 14DianaRoad,BirchesHead 08443756699 ST16RS

Blurton BlurtonDental 89BlurtonRoad,HeronCross 01782593029 Centre ST32BS

Bucknall DividyRoad 237DividyRoad,Bucknall 01782213387 DentalPractice ST20BJ

Burslem ARFeeDental 58NewcastleStreet,Burslem 01782837641 Practice ST63QF

Burslem WaterlooDental 239WaterlooRoad,Burslem 01782215158 Practice ST62JB

Endon EndonDental AlderHouse,StationRoad, 01782504538 Care EndonST99DR

Fenton VictoriaDental 68VictoriaRoad,Fenton 01782849590 Practice ST42JX

Hanford HanfordDental 1NewInnLane,Hanford 08443879000 Surgery ST4 8HA

Hanley BucknallNew 107BucknallNewRoad, 01782281999 RoadDental HanleyST12BG Practice

Hanley PallMallDental 10PallMall,HanleyST11ER 01782287857 Practice

Hanley StokeOrthodontic Unit7,WhittleCourt, 01782279110 Services TownRoad,HanleyST12QE

Hartshill Ashlow AshlandsWay,Hartshill 01782662290 Orthodontic ST46BN Practice

Longton LongtonDental 537KingStreet,Longton 01782334940 Centre ST3 1HD

Longton RosslynHouse 26RosslynRoad,Longton 01782313330 DentalPractice ST34JD

Meir Meir Dental 1 Penfleet Avenue, Meir 01782 313655 Practice ST36BP

August 2010

Section 2: Page 16


Oakhill Johnson&Gray 736LondonRoad,Oakhill 01782848708 Dental Practice ST4 5NP

Shelton Middleton& 6StokeRoad,Shelton 01782212308 Associates ST4 2DP

Shelton SheltonDental 26StokeRoad,Shelton 01782848434 Centre ST42QXSS

Shelton Alchemy Dental Penton House, 01782 410051 Practice QueenAnneStreet, SheltonST42EQ Smallthorne GWSDeSilva 96FordGreenRoad, 01782837819 Smallthorne ST6 1NX

SneydGreen SneydGreen 125HanleyRoad, 01782219711 DentalPractice SneydGreenST16BG

Stoke CampbellRoad 3CampbellRoad, 01782414910/ Dental Practice Stoke-on-Trent ST4 4EA 844696

Stoke LiverpoolRoad 1LiverpoolRoad, 01782844720 DentalPractice Stoke-on-TrentST41AR

Tunstall Boulevard 73TheBoulevard,Tunstall 01782837083/ DentalPractice ST66BD 835193

‘Out of Hours’ provision of dental care

‘Out of Hours’ services for emergency and urgent dental problems are provided at the Dental Access Centre at Hanley Health Centre, Upper Huntbach Street, Hanley, Stoke-on-TrentST12BN.

‘Out of Hours’ services operate from 6.00 pm – 9.00 pm, Monday to Friday and from 9.30am–12.30pmonSaturday,SundayandBankHolidays.Theservicecanbeaccessed by contacting NHS Direct on 08456 031 445.

During‘Outof Hours’periodstheNorthStaffordshireDentalAdviceLineon 0300 123 0981 is automatically transferred to NHS Direct.

Delivering Better Oral Health Accreditation Scheme

This is currently being piloted by Alchemy Dental Practice, Shelton.

August 2010

Section 2: Page 17

5. Opticians in Stoke-on-Trent


Burslem NusyteOptical 45QueenStreet,Burslem 01782834936 ST6 3EH

Burslem Scrivens 37MarketPlace,Burslem 01782837530 Opticians ST63AG

Hanford JamesHarry 2GarfieldAvenue,Hanford 01782643999 Heath ST4 8ES

Hanley BootsOpticians 3-5UpperMarketSquare, 01782202064 Ltd HanleyST11PS

Hanley Direkt Optik 16 Tontine Street, Hanley 01782 206969 Opticians ST11NQ

Hanley Dollond & Unit 221, Potteries Shopping 01782 219754 Aitchison Centre, Market Square, Hanley Opticians

Hanley GlynJones 36TrinityStreet,Hanley 01782212666 Opticians ST15LA

Hanley AHurdOpticians 15RegentRoad,Hanley 01782266228 ST13BT

Hanley Specsavers 8 Tontine Square, Hanley 01782 206662 Opticians ST1 1NP

Hanley Vision Express Unit 21, Potteries Shopping 01782 283400 Opticians Centre, Market Square, Hanley ST1 1PS

Hartshill NusyteOpticians 340HartshillRoad,Hartshill 01782617217 ST4 7NX

Longton BootsOpticians 24-26BennettPrecinct, 01782599002 Ltd LongtonST32JA

Longton RKMehta 31TheStrand,Longton 01782319703 ST32JF

Longton PortlandEye 19MarketStreet,Longton 01782319930 CareLtd ST31BE

Longton CJRoyle 77TheStrand,Longton 01782313693 Opticians ST3 2NS

Longton JohnSaum 46aMarketStreet,Longton 01782330803 Optometrist/ ST31BS Newbold-Saum

Longton Specsavers 36-38MarketStreet,Longton 01782337830 Opticians ST31BS

Meir Razvi 1CorneliousStreet,Meir 01782314673 OptometristsLtd ST36AF

MeirHeath MichaelPatrick WestView,ChurchClose, 01782399549 Duffy MeirHeathST37LQ

August 2010

Section 2: Page 18


Milton AHurdOpticians 48MillriseRoad,Milton 01782570057 ST27BW

Smallthorne NusyteOptical 93FordGreenRoad, 01782833368 Smallthorne ST6 1NT

Stoke RobertGeorge 6SouthWolfeStreet, 01782848070 Edwards Stoke-on-Trent ST4 4AA

Stoke ErnestGHanwell 11GlebeStreet, 01782844105 OpticiansLtd Stoke-on-TrentST41HP

Tunstall Burgess 97RoundwellStreet,Tunstall 01782837881 Opticians ST65AW

Tunstall ErnestGHanwell 8TowerSquare,Tunstall 01782838710 OpticiansLtd ST65AA

Tunstall JamesHerd 59-61HighStreet,Tunstall 01782837961 Opticians ST6 5TA

Tunstall NusyteOptical 58RoundwellStreet,Tunstall 01782837858 ST6 5AN

August 2010

Section 2: Page 19

6. Chiropodists/PodiatristsAll chiropodists/podiatrists need to be registered with the Health Professions Council to use the titles Chiropodist and Podiatrist and to work in the UK.

The Health Professions CouncilPark House184KenningtonParkRoadLondonSE114BUTelephone: +44 (0) 20 7582 0866Fax: +44 (0) 20 7820 9684http://www.hpc-uk.orghttp://www.hpcheck.org – this website can be used to check if a person using the term Chiropodist/Podiatrist is registered with the Health Professions Council.

What does this mean?

It means that people have proved that they meet the standards and are therefore allowed to be registered with us and to use a legally protected title such as ‘chiropodist’.

To find out the contact details of local Chiropodists/Podiatrists you can contact the following organisation:

The Society of Chiropodists & Podiatrists 1 Fellmonger’s Path TowerBridgeRoad London SE13LY Telephone: 020 7234 8620 http://www.feetforlife.org

The headquarters for the local NHS Chiropody/Podiatry service is:

Bedford House Clinic Havelock Place Shelton Stoke-on-Trent Telephone: 01782 425010/425011

August 2010

Section 2: Page 20

7. Hospitals

Hospital Address / Description Telephone Number

Bradwell Talke Road, Chesterton, Newcastle ST5 7NJ 01782 425440 Hospital Four wards – Elderly Mental Illness (EMI), EMI Assessment, Intermediate Elderly Care and an ElderlyFrailWardwhichprovidesamixtureof respite, continuing and palliative care. Also provides outpatient services including Audiology, PhysiotherapyandChiropodyandGPand Consultant led out-patient clinics. Also has an EMI day hospital, providing assessment and therapy.

Bucknall Eaves Lane, Bucknall ST2 8LD 01782 273510 Hospital Rehabilitationwardsforfrailolderpeople(elderly and orthopaedic, elderly care rehabilitation and stroke). Also a rehabilitation unit providing OT and Physiotherapy treatment, Diversional activities and out-patient clinics including falls group and Parkinson’s clinic. Has an Elderly Mental Illness ward and Elderly Mental Illness day hospital. Also has an X-ray unit accessible to the wider communitybyGPreferral.

Harplands Hilton Road, Stoke-on-Trent ST4 6RR 01782 441600 Hospital Has male and female acute wards and a high dependency unit for adults with mental health problems and two rehabilitation wards for people needing longer term care. Also has a neuro- psychiatric ward for people with head injuries and an in-patient ward and day hospital for older people with mental health problems. The hospital houses theCrisisResolutionTeamwhichdealswithpeople in mental health crisis and aims to offer alternatives to hospitalisation; the Early Intervention Team providing specialist care to younger people with earlyonsetmentalillness;LiaisonPsychiatrywhich supports people with illnesses with a psychological component and the Edward Myers Substance misuse unit.

Haywood High Lane, Burslem ST6 7AG Main Number: Hospital TheNHSWalk-inCentreoffersfastandconvenient 01782715444 access to a range of NHS services, including health information, advice and treatment for a range of minorillnesses(coughs,colds,infections),minor Walk-inCentre: injuries (strains, sprains, cuts). The hospital also 01782 581112 offersthefollowingservices:Rheumatology, SpecialistRehabilitationMedicine,Orthotics,Limb Fitting Centre, Physiotherapy and Occupational Therapy Services, Hydrotherapy, Older People Services,ImagingandWheelchairServices.

August 2010

Hospital Address Description Telephone Number

Longton Upper Belgrave Road, Longton ST3 4QX 0300 123 0975 Cottage Services include Physiotherapy, OT, Chiropody, Hospital X-ray and an EMI Day Hospital service. Also Phlebotomy,Asthma,ENT,INR,Drugmonitoring, Dietician, Footcare, Diabetic, Audiology, Chest and Shoulder Pain clinics.

University Hospital of North Staffordshire:

City General Newcastle Road, Stoke-on-Trent ST4 6QG 01782 715444Hospital Site

North Princes Road, Stoke-on-Trent ST4 7LN 01782 715444 Staffordshire In addition to a full range of acute, clinical and non Royal -clinical services provided at the main site, Infirmary Site RheumatologyandSpecialistRehabilitationare providedattheHaywoodHospitalinBurslem.

The Hospital provides an extensive range of specialty services including Plastic Surgery, Paediatric Intensive Care, Neonatal Intensive Care, Diagnostic and Interventional Cardiac Services, NeurosciencesandRenalMedicine.Itisalsoa designated Cancer Centre working in partnership withanetworkof WestMidlandsCancerUnitsand thefocusfortraumacareintheNorthWest Midlands.

Nuffield The Nuffield Hospital North Staffordshire was 01782 625431 Hospital founded in 1978 and developed from funds raised North by the local community. The hospital is located in a Fax: 01782 382509 Staffordshire residential area approximately 1.5 miles south of(non – NHS) Newcastle-under-LymeTownCentreand1mile fromJunction15of theM6motorway.

The hospital is easily accessible to anyone choosing to pay for their own treatment (there are differentoptionstohelpmanagethecost).Wealso welcome patients with private medical insurance.


Section 2: Page 22

8. Emergency Health Services

Organisation Address Telephone Number

Accident & North Staffordshire Royal Infirmary Site, Non-emergencies: Emergency Princes Road, Hartshill ST4 7LN 01782 715444(Dial 999)

North Staffs 511 Etruria Road, Basford ST4 6HT 01782 719100 Urgent Care This service is only for urgent medical(Out of Hours problems that cannot wait until the next Centre) daytobetreated.PleasecontactyourGP Surgery as normal and follow the instructions given on the telephone message. Alternatively some practices can automatically divert your call to the Centre. Please do not attend the Centre without an appointment.

August 2010

Section 2: Page 23

9. Care Homes/Nursing HomesThe Care Quality Commission is the independent regulator of health and social care in England. Our aim is to make sure better care is provided for everyone, whether that’s in hospital, in care homes, in people’s own homes or elsewhere.

You can find out details of your local care/nursing home including results of the inspection reports by telephoning: 03000 616161 or emailing [email protected] website www.cqc.org.uk

August 2010

Section 2: Page 24

10. Stop Smoking ServiceYour local Stop Smoking Service provides free, friendly advice and support in a range of settingsacrossthelocalarea.Stopsmokingmedicines,suchasNicotineReplacementTherapy (i.e. patches or gum) are also available, subject to suitability, at prescription cost or free to those exempt from charges.

Call the Stoke-on-Trent Stop Smoking Service information line on 0800 085 0928 to find out about stop smoking support near you.

August 2010


11. Contraception and Pregnancy AdviceIf you have had sex without using contraception or if your contraception might have failed you can use emergency contraception. This can be obtained from a range of places and servicesincludingyourownGPsurgery,yourlocalcontraceptionandsexualhealthclinic,theyoungpeople’ssexualhealthserviceorClinicinaBox,oratthelocalGUMclinic(seebelow) and at those pharmacists who are part of the free EHC scheme. It can also be obtainedfromtheHaywoodwalkncentreoratLeekMoorlandsHospitalwalkincentre

GP Services

A full sexual health service, including contraception, pregnancy testing and pregnancy advice,isavailablethroughyourGPaswellasfromotherspecialisedservices(seebelow)

CASH (Contraception and Sexual Health Service, formally known as the Family Planning Service)

Services Provided: The service advises on all aspects of health promotion and sexual health issues. All clinics offer a completely confidential service with a full range ofcontraceptive services, including cervical smear tests, emergency contraception,pregnancy testing where appropriate and referral to other agencies if necessary.

Contact: Hanley Health Centre between 1:00 – 7:30 for further details or telephone 0300 123 0980 for full details of all the CASH sessions and contact numbers.

Summary: This service is provided by Stoke-on-Trent Community Health Services, and aims to offer help and advice around sexuality, women and men’s health, natural family planning, contraception and sexual health.

CASH Service Locations

Day Venue Time Telephone Number

Monday Hanley Health Centre, 1:00pm-7:30pm 0300 123 0980 Upper Huntbach St, Hanley, ST12BN

Meir Health Centre, SaracenWay,Meir,ST37DS 5:30pm-7:30pm 01782425676walkin

RyecroftHealthCentre 4:30pm-6:30pm 01782427300 BroadStreet,Newcastle, ST52BQ.

Tunstall Health Centre, 5:45pm-7:45pm 0300 1230972 Dunning Street, Tunstall, ST6 5AP

Tuesday Hanley Health Centre, 1:00pm-7:30pm 0300 123 0980 Upper Huntbach St, Hanley, ST12BN

RyecroftHealthCentre, 3:00pm-5:00pm 01782427300 BroadStreet,Newcastle, ST52BQ



Tuesday BurslemHealthCentre, 6:00pm-8:00pm 03001230979 ChapelLane,Burslem, ST62AB

Wednesday HanleyHealthCentre, 1:00pm-7:30pm 03001230980 Upper Huntbach St, Hanley, ST12BN

BiddulphClinic, 3:00pm-5:00pm 01782427800 PrincessStreet,Biddulph, ST86JN

Abbey Hulton Clinic, 5:30pm-7:30pm 0300 123 0976 walk in LeekRoad,AbbeyHulton, ST28BP

Thursday Hanley Health Centre, 1:00pm-7:30pm 0300 123 0980 Upper Huntbach St, Hanley, ST12BN

BentileeNeighbourhood 3:00pm–5:00pm 01782231300 Centre,Bentilee, ST20HG

LongtonHealthCentre, 3:00pm–5:00pm 03001230993 DraytonRoad,Longton, ST31EQ

LeekHealthCentre, 2:30pm-4:30pm 01538487170 FountainStreet,Leek, ST136JB

Friday Hanley Health Centre, 1:00pm-7:30pm 0300 123 0980 Upper Huntbach St, Hanley, ST12BN

Meir Health Centre, 3:00pm–5:00pm 01782 425676 SaracenWay,Meir, ST3 7DS

Cheadle Health Centre, 3:00pm-4:00pm 01538 487570 WellStreet,Cheadle, ST10 1EY.

Saturday Hanley Health Centre, 10:00am-1:30pm 0300 123 0980 Upper Huntbach St, Hanley, ST12BN

Contraceptive Clinics. Appointments during any of the times below. Over 25’s


Monday BentileeNeighbourhood 5:30pm-7:30pm 01782231300 Centre,Bentilee, ST20HG

Tuesday BiddulphClinic, 6:00pm-8:00pm 01782427800 PrincessStreet,Biddulph, ST86JN


Day Venue Time Telephone Numbe

BurslemHealthCentre, 6:00pm-8:00pm 03001230979 ChapelLane,Burslem, ST62AB

Wednesday FentonHealthCentre, 9:30am-12:30pm 01782743100 GlebedaleRoad,Fenton, ST43AQ

RyecroftHealthCentre, 6:15pm-8:15pm 01782427300 BroadStreet,Newcastle, ST52BQ

Shelton Primary Care Centre, 9:20am-2:20pm 01782 222850 Norfolk Street, Shelton, ST14PB

Thursday BlurtonHealthCentre, 6:00pm-8:00pm 03001230971 RiponRoad,Blurton, ST33BS

Kidsgrove Health Centre, 9:20am-11:20am 01782 427000 MountRoad,Kidsgrove, ST7 4AY

LeekHealthCentre, 5:00pm-7:00pm 01538487170 FountainStreet,Leek, ST136JB

LongtonHealthCentre, 5:30pm-7:30pm 03001230993 DraytonRoad,Longton, ST31EQ

RyecroftHealthCentre, 9:30am-11:30am 01782427300 BroadStreet,Newcastle, 12:30pm-2:30pm ST52BQ

Friday Cheadle Health Centre, 2:00pm-3:00pm 01538 487570 walk in WellStreet,Cheadle, ST10 1EY

RyecroftHealthCentre, 9:30am-11:30am 01782427300 BroadStreet,Newcastle, ST52BQ

ContraceptiveandsexualhealthservicescanalsobeobtainedfromyourGP. Please call-in or phone for an appointment.

Clinic in a BoxServices Provided: A young persons health clinic with emphasis on sexual health and contraception. This service is available to young people up to 20 years of age. The service is provided by a fully trained family planning nurse. This service is also available from the regular CASH service.* Please note: You can only access the school and college Clinic in a Box sessions

if you attend those venues. Telephone Enquiries: 0300 123 0995 ext 3332 Paulette Booth, Co-ordinator


Stoke Pregnancy Advisory Service (PAS)Wharf Street,Newcastle-under-LymeST51JZTel: 01782 632784Opening times: Monday - Friday: 9.00 am – 5.00 pmOut-of-hours: A telephone service is available for advice.

•Freepregnancytesting•Consultationandassessmentbyexperiencedstaff•Immediateappointments•On-siteScanning•ChlamydiaScreening•Nurseledclinicsareavailable

At Stoke Pregnancy Advisory Service we are committed to providing you with the highest standard of patient care. Our clinics are staffed by a highly experienced team, in newly refurbished offices. If you require an appointment we aim to keep waiting time to a minimum.

We are able to offer same day appointments at a time convenient to you.

The consultation is completely confidential and you will be given as much or as little time for discussion at your consultation and assessment as you wish.


12. Sexual Health Services/Sexually Transmitted Infections

North Staffordshire Hospital - GUM Clinic

In the UK, centres specialising in the diagnosis and treatment of sexually transmitted infectionsarecalledGenito-Urinary(GU)orGenito-UrinaryMedicine(GUM)Clinics.These clinics offer:

•Sexuallytransmittedinfection(STI)screening&treatment

•HIV/Syphilis/Hepatitistesting

•HIV/STItreatments

•Vaccinations

•Emergencycontraception

•Limitedcontraceptionservice

•Postexposureprophylaxis(sexualexposure)

•Sexualhealthprotectionadvice

•Helpwithunderstandingyourinfection

•Treatmentof partners

•Onwardreferralsif appropriate

The main clinic is based at:

North Staffordshire Hospital (NHS) Trust, Departmentof GUM, Central Outpatients Department, HartshillRoad,Hartshill, Stoke-on-Trent ST4 7PA Tel: 01782 554205

Opening times:

Monday: 8.45 am – 7.00 pm

WalkinClinic: 9.00am–11.00am&2.00pm–4.00pm

Tuesday: 8.45 am – 5.00 pm


Wednesday: 8.45am–5.00pm


Thursday: 8.45 am – 5.00 pm


Friday: 8.45 am – 12.30 pm & 2.00 pm – 5.00 pm

WalkinClinic: 9.00am–11.00pm&2.00pm–3.30pm

Bentilee Outreach Clinic

BentileeNeighbourhoodCentre,DawlishDrive,Bentilee,StokeonTrentST20EU

Opening times:

Tuesday: 9.00 am – 4.00 pm

WalkinClinic: 9.00am–3.00pm


13. The Piccadilly CentreSexual Health Services provide a range of sexual health, contraception and screening advice and support throughout Stoke on Trent and North Staffordshire.

The Piccadilly Centre hosts a range of sexual health support services, including; social andsupportgroupsforLesbian,GayandBisexualpeopleandAsylumSeekingandRefugeecommunitiesonarangeof healthissues.Chlamydiascreeningandfreeaccessto the internet through a state-of-the-art media centre.

For more information or to speak to a member of the Sexual Health Team, please call:Tel: 0300 123 0970 Fax Number: 01782 652 011

The Sexual Health Team,The Piccadilly Centre,57-59 Piccadilly,Hanley,Stoke-on-Trent,ST11HR.

Disabled access available.

B-Clear Chlamydia ScreeningB-ClearisthenameforthechlamydiascreeningprogrammerunwhichcoversStokeonTrent and North Staffordshire and is part of the national chlamydia screening programme.The service operates from the Piccadilly Centre as well as a range of venues throughout North Staffordshire offering free and confidential chlamydia screening.

What is Chlamydia? Chlamydia is a sexually transmitted infection that rarely has symptoms and is contracted through having unprotected sexual contact. One in ten young people have the infection and are not aware of it. If left untreated it can cause problem with fertility for both male and females.

It is very easy to test and treat Chlamydia, a urine test for males and a ‘self taken swab’ for females. Chlamydia is treated using a single dose of antibiotics. Young people are encouraged to use condoms in order to ‘b-clear’ of the infection.

The screening programme uses several innovative ways to reach young people aged 15-24.

A‘postaltestingkit’isavailableonrequestthroughtheB-clearwebsiteorpeoplecandrop into any of the contraceptive and sexual health walk in clinics and have their test results sent via ‘text’ messaging - 95% of people choose this method to receive their results.

There is also a mobile unit which is out and about most day’s a week in a variety of area’s and venues across North Staffordshire, including youth services, schools, colleges and universities, outreach football matches, theme parks, and city centres.

For more information, you can call the confidential helpline on 0800 0320899 or email: [email protected].

To order a postal kit or to find your nearest screening centre, go online at:www.b-clear.org.uk.


Developing Adolescent Sexual Health (DASH)TheDASHProjectactivelysupportsGPpracticesinbecomingmore“youngperson”friendlybyincreasingtheknowledgeandconfidenceof frontlinestaff,GPsandpracticenursesaroundsexualhealth.Weassistpracticesindevelopingsafeandtrustingenvironments for young people and encourage a pro-active approach towards sexual health education.For more information call: 0300 123 0995 ext 3316

Lesbian, Gay and Bisexual Support ServiceThefollowingservicesareavailabletosupporttheLesbian,GayandBisexualpopulationof Stoke on Trent and North Staffordshire. •GayLifeNorthStaffordshire •TheRainbowPractice •CounsellingService

GayLife North StaffordshireGayLifeNorthStaffordshirerunsweeklysupportgroupsfortheLesbian,GayandBisexualCommunityat:The Piccadilly Project The Piccadilly Centre,57-59 Piccadilly,Hanley,Stoke-on-Trent,ST11HRTelephone: 0300 123 0970

Lesbian, Gay and Bisexual Drop-inMonday 7.00 pm - 10.00 pm (18+)

Gay and Bisexual Men’s Drop-inWednesday7.00pm-10.00pm(18+)

GalaxySaturday from 1.00 pm - 4.00 pm (under 18)

GayLifeNorthStaffordshirealsoprovidesinformationandresourcesonallSexuallyTransmitted Infections (STIs).

InpartnershipwithNorthStaffordshire’sLesbian,GayandBisexualpubsandClubs,GLNSprovidesanumberof FREEcondommachinesaroundtheGayscene.LookforthegreydispenserswiththeGLNSlogoonthefront.

TheSexualHealthInformationLineisaconfidentialinformationandreferralserviceonmatters relating to sexual health. If no one is available to take your call, leave a message and we’ll get back to you as soon as we can.

Formoreinformationonallof theseservicescalltheSexualHealthinformationLineon01782 425969.

The Rainbow PracticeTheRainbowPracticeisaGPserviceforgayandbisexualmenwhichtakesplacetwiceamonthonaWednesdaynightbetween7.00pmand9.30pminthePicadillyCentre. ItcanbeusedinadditiontoyournormalGPortheGUMclinic.


The Practice Doctor is a gay doctor and means that he can offer information and advice on things related to being gay that might be difficult to talk to your normal doctor about. If you wish to see the Doctor please call to make an appointment. It is free, completely confidential and you don’t need to use your real name.

For the latest times and dates or to book an appointment, call: 0300 123 0995 ext 3309

Counselling ServiceThePiccadillyProjectoffersafreecounsellingserviceforallkindsof Lesbian,GayandBi-sexualrelatedissues,includingstress,depression,thelossof alovedone,relationshipproblems, coming out, abuse, rape or general worries about sexual health.

You can make an appointment for the service by calling the confidential answering machine on 0300 123 0995 ext 3319 or ext 3320 leaving your name and number. A Counsellor will call you back as soon as possible to make an appointment or to give your more information about the service.Counsellors can also be contacted on their mobile numbers: 07711 483436 or 07979 953729.

Minority Ethnic Groups (MEG)TheMEGteamworkinpartnershipwithMinorityEthnicCommunityGroupsandprovidesexual health information and advice to minority ethnic communities.

TheMEGteamrunshealthinformationshopsatStokeonTrentCollege(Burslem),NORSAKAandYMCA.TheteamalsorunsHealth-ScreeningClinicsatSheltonandBurslemHealthCentre.

The team also work in partnerships with Minority Ethnic community groups, hair salons and restaurants where free condoms are left every Friday.

For more information call: 0300 123 0995 ext 3320 / ext 3321 / ext 3322

Young Parents Support Service (YPSS)YPSS offer help, advice and support to pregnant teenagers and teenage parents 19 years and under on a wide range of issues including benefits, finances, education and childcare.

Young people can refer themselves to the service by calling the number below or can be referred via any other healthcare professional.

The team run a number of support groups for both young mums and dads. For more information about the groups or the YPSS service.

For more information, please call: 0300 123 0985


14.AsylumSeekersandRefugeesThe following services are run by, or supported by, the Community Healthcare Sexual Health Team based at the Piccadilly Centre in Hanley, Stoke-on-Trent. Piccadilly Women’s Group and African Women’s Group

These groups are support/education groups for women asylum seekers and refugees in Hanley.

Services provided by the above groups support asylum seekers and refugees with issues regarding their health and well-being through drop-in groups and outreach.Tel: 01782 425969 for more information.

Health Information Shop

An information resource for asylum seekers and refugees. The overall aim of the project is to create an accessible health information service to enable asylum seekers and refugees living in North Staffordshire to improve their health and wellbeing. The shop operates in different venues across Stoke-on-Trent.Tel: 01782 425969

The above services are in re-design at the present time so telephone 01782 425969 for further details of new services being developed.


15. Drug and Alcohol Clinics/Advice

Clinic/Advice Address/Description Telephone Number

Community 134 Broad Street, Hanley, Stoke-on-Trent 01782 271096 Alcohol ST1 4EQ Service Confidential service offering alcohol screening, (Adsis) advice and information, assessment and structured support for anyone affected by their own or someone else’s alcohol issues. Adsis also provides counselling services to problematic gamblers. Adsis can also support further treatment e.g. residential rehabilitation and home or inpatient detoxification, as appropriate.

Connexions Pall Mall, Hanley, Stoke-on-Trent ST1 1EE 01782 295300 Giveguidanceandsupportfor13-19yearolds. They also provide advice and information for their parents, guardians, employers, professionals and practitioners. Stoke-on-Trent 76-86 Hope Street, Hanley, Stoke-on-Trent 01782 219777 Community ST1 5BY Drug Service Provide a range of services for adult drug misusers, their families and friends from locations across the City, including information/advice, needle exchange, counselling, support, daycare programmes, prescribing and referral to other agencies including residential rehabilitation services. T3 3 Canal Arm, Festival Park, Stoke-on-Trent 01782 221090 Stoke-on-Trent ST1 5URYoung People’s T3 is a locality based drug and alcohol service, Drug & Alcohol for complex young people aged under 19 living in Service the City. The service delivers a range of interventions including advice and information about drugs and alcohol; individual relapse prevention support; assessment and treatment from specialist doctors, including detoxification and substitute prescribing; access to rehabilitation programmes; complementary therapies; harm reduction and needle exchange service; help with training; careers and return to educationandfamilysupport.Referralstothe service can be made by using the Young People’s Drug and Alcohol Screening Tool.


16. Clinics & Health Centres


Aspen Unit Bucknall Hospital, Eaves Lane, Bucknall, 01782 275168( New parent Stoke-on-Trent ST2 8LD support) Mental Health Service for women experiencing psychological problems during pregnancy and up to 12 months postnatal. Fathers are also encouraged to attend. Crèche provision for babies under 1 year.

Community Bennett Centre, Richmond Terrace, Shelton 01782 425170 Mental Health ST1 4ND Teams Greenfield Centre, Furlong Road, Tunstall 01782 425740 ST6 5UD Sutherland Centre, Belgrave Road, Dresden, 01782 425560 ST3 4PN Offer a variety of interventions such as: •In-patientfacilities •DayOpportunities •GroupandIndividualwork •PsychologicalInterventions •MedicalOut-patients •Communitybasedservices These teams are integrated, comprising of health and social care staff from different professional backgrounds. The staff based at the centre work to help people remain living in their home during periods of illness. They strive to assist people to retain their normal roles in life while developing the means to cope with their difficulties. Dyke Street The Mental Health Centre, Dyke Street Hanley, 01782 236130Mental Health Stoke on Trent ST1 2DECentre:Single Point of All new referrals for specialist Adult Mental Health Access Service Services in Stoke-on-Trent are passed to this team. The team comprises of staff from both Health and Social Care and will offer assessments to people who may be experiencing a mental health difficulty and are between the ages of 18 to 65 years. This team will support people to access other services within Stoke-on-Trent or if they require further interventions to assist them with a mental health problem, they will refer through to other mentalhealthserviceareas.RequestsforMental Health Act Assessments are managed through the SPA Team during office hours and will receive the highest priority intervention.

Section 2: Page 36


Carers Team This team offers assessment, support and advice 01782 233213 to carers of people with mental health difficulties.

Community The team is staffed by Support, Time and 01782 233245 SupportTeam RecoveryWorkers(STR).Theyreceivereferrals from all mental health service areas and offer comprehensive support packages to mental health service users within the community, assisting people to regain or maintain their independence and recovery.

Day Services There are a variety of day activities available for 01782 233245 mental health service users which focus on social inclusion, including support into occupation/volunteering and/or employment.

Hillcrest 23 Hillcrest Street, Hanley, Stoke-on-Trent ST1 01782 234370Recoveryand Thisisarecoveryandresettlementservicethat Resettlement providesshared,supportedaccommodationto adultswithmentalhealthneeds.Weworkin partnershipwithBrighterFuturestodelivera service that promotes person centred recovery and independence. Accommodation is provided for an agreed period of time depending upon the assessed needs of individuals. Short break beds are also provided.

A 24/7 clubhouse and overnight service are available. All of the above work closely with:-•EarlyInterventioninPsychosisTeam•CrisisResolution/HomeTreatmentTeam•AssertiveOutreachTeam•Voluntarysector•Othercommunitybasedservices

Healthy Minds Burslem – Unit 10, Burslem Enterprise Centre, 01782 828040 Network Moorland Road, Burslem, Stoke-on-Trent ST6 1JQ

Longton – Hothouse, Webberley Lane, Longton, 01782 377290 Stoke-on-Trent ST3 1RJ

Shelton – 3rd Floor Offices, Winton House, 01782 418060 Stoke Road, Shelton, Stoke-on-Trent ST4 2RW

The Healthy Minds Network is a new service, providedbythecharityRethinkforpeoplewith

August 2010

Section 2: Page 37


mild to moderate mental health problems. FollowingreferralfromaGP,theservicewill contact the patient to arrange a face to face assessment which will take place at community venuessuchasGPsurgeriesorcommunity centres.

Staff will support people with a range of self-help resources and talking therapies as well as signposting to other forms of help. Most follow up sessions will be conducted by telephone. For people who would benefit from higher intensity support, the service has fully qualified psychotherapists who can provide cognitive behaviouraltherapy(CBT)inastructuredway. Mental Health Room 55, Bucknall Hospital, Eaves Lane, Bucknall, 01782 275067 & Vascular Stoke-on-Trent ST2 8LD Wellbeing For people with vascular risk factors such as high Service 50+ blood pressure, raised cholesterol, diabetes, smoking, affecting their mental well-being.

Helps people to understand how their physical health problems may be impacting on their mental well-being and offers individual therapies including anxiety management and cognitive behavioural therapy.

AccessisbyGPreferral. SPA for Older North Stoke – Abbot House, Eaves Day Hospital, 01782 235536 People 65+ Bucknall Hospital, Eaves Lane, Bucknall, 234656 or 235589 Stoke-on-Trent ST2 8LD South Stoke – Hazelhurst Day Unit, Harplands 01782 441600 Hospital, Hilton Road, Harpfields, Stoke-on-Trent ST4 6TH For people diagnosed with dementias, affective disorders, psychotic disorders and other functional conditions. A memory clinic is available at Abbot House.

August 2010

Section 2: Page 38

District Nurse and/or Health Visitor bases. May also be other services available, contact individual Health Centre/Clinic for further details.

Area Clinic / Health Centre Telephone Number

Abbey Hulton AbbeyHultonHealthCentre,LeekRoad, 03001230976 AbbeyHulton,Stoke-on-TrentST28BP

Bentilee BentileeNeighbourhoodCentre,DawlishDrive, 01782231303 Bentilee,Stoke-on-TrentST20EU

Berry Hill EatonParkClinic,HoveringhamDrive,BerryHill, 01782425190 Stoke-on-Trent ST2 9PS

Blurton BlurtonHealthCentre,RiponRoad,Blurton, 01782319375 Stoke-on-TrentST33BS 03001230971

Blythe Bridge TrinityMedicalCentre,UttoxeterRoad, 01782393035 BlytheBridge,Stoke-on-TrentST119HQ

Burslem BurslemHealthCentre,ChapelLane,Burslem, 01782425700 Stoke-on-TrentST62AB 03001230979

Dresden BelgraveMedicalCentre,116BelgraveRoad, 01782593344 Dresden,Stoke-on-TrentST34LR

Fegg Hayes WhitfieldValleyHealthCentre,FeggHayesRoad, 01782425720 FeggHayes,Stoke-on-TrentST66QR

Hanford HanfordHealthCentre,NewInnLane,Hanford, 01782421012/ Stoke-on-Trent ST4 8EX 421013 / 421004 0300 123 0974

Hanley Hanley Health Centre, Upper Huntbach Street, 01782 425120 Hanley,Stoke-on-TrentST12BN 03001230980

Longton LongtonCottageHospital,UpperBelgraveRoad, 01782425600 Longton,Stoke-on-TrentST34QX 03001230975

Longton LongtonHealthCentre,DraytonRoad,Longton, 01782425530/ Stoke-on-TrentST31EQ 425543/425548

Meir MeirHealthCentre,SaracenWay,Meir, 01782425676 Stoke-on-Trent ST3 7DS

Shelton BedfordHouseClinic,HavelockPlace,Shelton, 01782425000 Stoke-on-TrentST14PR

Smallthorne SmallthorneHealthCentre,BadenRoad, 01782834288 Smallthorne, Stoke-on-Trent ST6 1SA

Stoke Stoke Health Centre, Honeywall, 01782 206866 Stoke-on-TrentST47JB 03001230973

Trent Vale TrentvaleHealthCentre,LondonRoad,TrentVale, 01782425265 Stoke-on-Trent ST4 5NX

Tunstall Tunstall Health Centre, Dunning Street, Tunstall, 01782 425800 Stoke-on-TrentST66BE 03001230972

August 2010

Section 2: Page 39

17. Palliative (Cancer) Care Providers and Hospices

Provider / Hospice Address Telephone Number

The Donna Louise Treetops Children’s Hospice, 1 Grace Road, 01782 654440 Trust Children’s Stoke-on-Trent ST4 8FN Hospice TheDonnaLouiseTrustprovidesachildren’s hospice service for Staffordshire and South Cheshire incorporating respite and palliative care, both in a hospice setting, and at home, for children who suffer from illnesses which mean they may not reach adulthood.

Douglas Macmillan Barlaston Road, Blurton ST3 3NZ 01782 344300 Hospice Douglas Macmillan Hospice is the only specialist palliative care provider in North Staffordshire for adults with a limited life expectancy.

Marie Curie 36 Cheapside, Hanley ST1 2HE 01782 271160 Nurses Marie Curie Cancer Care provides high quality nursing, totally free, to give terminally ill people the choice of dying at home supported by their families.

August 2010

18. Patient Organisations

Organisation Address / Description Telephone Number

Community Health Stoke-on-Trent Community Health Voice is the For further Voice patient panel for Stoke on Trent Primary Care information Trust.Themainpurposeof thegroupisto contactMalBailey, influence, monitor and participate in the Patient and Public successful implementation of the Trust’s Involvement Patient and Public Involvement Strategy. Manager Members meet every six weeks and invite 01782 227874 manager’s to talk about their services. They also get involved in a number of PCT meetings eg.ClinicalGovernance,ClinicalAudit, Health and Safety, Clinical Accreditation.

Expert Patients www.expertpatients.nhs.uk 01782 227874 Programme If you live with a long-term illness, why not take control by becoming an Expert Patient. The Expert Patients Programme is a self- management course giving people the confidence, skills and knowledge to manage their condition better and be more in control of their lives.

ICAS ICAS empowers clients by providing 0845 3373054 (Independent information, support and guidance helping Complaints them to articulate their concerns and navigate Advocacy the complaints system. This may include Services) assistance with constructing a complaints letter, or attendance at meetings. ICAS supports the principle of local resolution and aims to help clients find a solution as close as possible to the point of the service that has caused dissatisfaction, maximising the chances of the complaint being resolved quickly and effectively.

LINks (Local Health and Social Care Services want to hear 01782 416983 Involvement more about the needs of people who use their 01782 416974 Networks) services.LINkswillhelplocalpeopletoget nvolved and have a say in the planning and running of local care services.


Section 2: Page 41

Organisation Address / Description Telephone Number

Patient Advice & PALSactonbehalf of theirserviceusers 01782227700 Liaison Service when handling patient and family concerns. 0800 7832865 They liaise with staff, managers and, where appropriate, other relevant organisations, to negotiate speedy solutions and to help bring about changes to the way that services are delivered.PALSwillalsoreferpatientsand families to local or national-based support agencies, as appropriate.

Patient & Public PPIHStaffordshire,4thFloor,LondonHouse, 01782416575 Information Forum HideStreet,Stoke-on-TrentST41NB 01782416974

PPI Forums are a key vehicle for raising awareness of the needs and views of patients and the public, and placing them at the centre of health services.

August 2010

19. PCT InformationNHS Stoke on Trent

Trust Headquarters

HerbertMintonBuilding

79LondonRoad

Stoke-on-Trent

ST4 7PZ

Tel: 01782 298002

www.stokepct.nhs.uk


Section 3

Self-help for common Mental Health Problems


Self-help for Common Mental Health ProblemsThe following is a list of resources for unsupported self-help to which you can signpost patients.Beforesuggestingunsupportedself-help,pleaserefertotheguidancebelow:

Yes No

1. Is the person experiencing mild/moderate emotional/mental health difficulties?

2. Have you excluded physical causes for their presenting symptoms?

3. Can the person read well enough?

4. Is the person suicidal?

5. Is the person at risk of self-neglect as a result of their mental health difficulties?

6. Could the person be experiencing the symptoms of a severe mental healthproblemie.psychosis,seriousdepression,Bi-polarDisorder?

7. Has the person experienced a severe mental health problem in the past and could this be a relapse?

If answered yes to questions 1 – 3 and no to 4 – 7, unsupported self-help may be helpful.

If answered yes to any of questions 4 – 7, consider referral to specialist Mental Health services.

Northumberland, Tyne and Wear NHS Foundation Trust – Self-help leaflets for common mental health problems e.g.Bereavement ObsessionsandCompulsionsControlling Anger PanicDepression Post-Traumatic StressDepressionandLowMood ShynessandSocialAnxietySleep Problems Stress and AnxietyStress

http://www.ntw.nhs.uk/pic/leaflet.php?s=selfhelp

Living Life to the Full – on-line life skills course using CBT techniques

Modules help people develop life skills to tackle common problems and are supported by a range of structured and clearly written self-help materials. The choice of modules that can be followed includes:

Rateyourmood PracticalproblemsolvingBeingassertive OvercomingreducedactivityHelpful and unhelpful behaviours Overcoming sleep problems HealthyLiving MentalhealthtreatmentoptionsStayingwell/Planningforthefuture Relaxationskills(anxietycontroltraining1&2)Noticing extreme and unhelpful thinking Changing extreme and unhelpful thinking

www.livinglifetothefull.com

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