Simple Strategies to Manage Claims and Injuries

Workers Compensation and the California Employer

Where We Are

Just send them off to Workers Comp…

The WC System

• What Happens When an Employee Gets Injured?

• What You Don’t Know Can Cost You!

IMPACT OF INJURIES IN THE WORKPLACE• Counted by OSHA

• TCR / High Hazard Employer

• Counted by Workers’ Compensation carriers

• Counted by Prospective Customers

• Take time away from the job / Loss of your most valuable asset

• Businesses have been leaving California to reduce costs that out of state employers do not have

The System Outline

• Before• Ouch• After

Before - Hiring

• Job Descriptions• Recruiting• Drug Test• Background Check• Reference Check

Before - Onboarding• Job Specific Safety Instruction• Look at OJT• Job Specific Training

Before – Risk Management & Prevention

• IIPP• Tailgates• Compliance vs. Prevention• Safety Champion• Safety Management Systems• Safety Leadership

Before - Culture

• Pay Rates• Attitude / Behavior • Reward• Safety Incentive Programs• Competing Goals of the Company • Build Co-Ownership

Getting our Hands Dirty

OUCH!

• Supervisor / Reporting Training• 8 hours window• Lady Gaga - Poker Face• Show the Love…

Pick your PCP!

Partner with a/or multiple Licensed Health Care Providers Board Certified in Occupational Medicine.

After – Accident Investigation

• Conduct one on one conversation with the employee and other witness

• Within 8 hours all “need to know” managers and personnel should have short concise summary of injury

• Accident Investigation Root Cause Analysis – Communicate all red flags to claims

• Corrective Actions/ Communication / Training• Consider utilizing e-reporting system

After – Manage Claim

• Modified Work• Communication with Employee • Monthly Claim Management Meeting• Show LOVE – Avoid Lawsuit• Doctors and Others to Improve Progress

After – Close Claim

• Follow with up employee• Proper safety behaviors• Paying Attention to multiple claimants • Low hanging fruit trends

After – Close Claim