Simplify IT.Accelerate Digital TransformationVirtualization & Cloud Computing Forum 2017

George Cheimonidis, Business Development & Innovation ManagerAndreas Tsangaris, VP & Chief Technology OfficerDionisis Hintzidis, Chief Executive Officer

From Virtualization to Cloud Computing… to Digital Transformation

Virtualization

Cloud Computing

3rd Platform of Computing (IDC)

Cloud

Big Data & Analytics

Mobile

Social Business

….Digital Transformation

Fully leverage digital technologies

IT transformation

From IT Infrastructure to Private Cloud

Scalable / Accessible / Elastic / Shared / Metered

Controlled / Managed / Measured

Secured / Compliant / Auditable

From the “on premise” to “on cloud”

Federation

Replication

Security / Privacy

Manageability

Cost control / reduction

Support customer’s transition

Onsite operational support

24x7 Mission Critical services

Digital Workplace

From “remote access” to mobile computing

Mobile Technologies & Solutions

• Mobile Device Management

• Collaboration

• Secure corporate access

Virtual Desktop & Mobile/Digital Workplace

• Any Device

• Any place

• Any user

• Any app

• ->> Common experience

Cloud Business Unit

Cloud Business Unit

IaaS

Backup as a Service

SaaS

Cooperation with other Cloud/Service Providers

Managed Services

Development of skills and competences in all major cloud platforms

Software evolution

From Monolithic applications to N-tier

Serverless computing

PaaS (Private / Cloud)

Containers

• Docker, Kubernetes, etc

Configuration Management

• Puppet, Chef, Ansible, etc

Data Collection & Analysis

• Elasticsearch, Logstash, Kibana

• Hadoop / Spark

DevOps

Continuous Integration

Continuous Testing

Continuous Delivery & Deployment

Continuous Operations

Continuous Assessment

PlanningApp

DevelopmentApp Testing App release

Release decision

Rapidly increasing WIP

Lack of effective customer insight and high latency drives “kitchen sink” requirements

Waiting time for build and test environments drives “desk-side” builds

Poor confidence in test data fosters “release aversion” driving more WIP

Isolated build and integration processes

Deployed App

Manual Testing

increases latency or

drives limited test coverage

Manual and error prone app deployments

Error prone manual hand-offs and processes

High # defects

Locally optimized teams, measures and tools drives escalating WIP, lack of end-to-end visibility and trust

One way flow

Poor user

experience

“patch in production”

leads to snowflake systems

InfoSec & compliance

engaged late driving

vulnerabilities & re-work

Business demands

Continuous assessment

Continuous assessment

Continuous Operations

Continuous Delivery &

Deployment

Continuous Integration &

Testing

From Traditional Development and Operations to DevOpsAchieving Continuous Flow

Big Data & Analytics

How Big Data Transforms the Service Desk

How Operations Analytics Transforms Traditional Monitoring

How IOT Transforms Enterprise Asset Management

How Big Data Transforms ITSMThree ways Big Data & Analytics can transform your Service Desk

Intelligent Ticket Classification

Intelligent Search

Actionable Analytics

End User Chatwith Virtual Agent

Intelligent Emailwith Virtual Agent

Empower Service Improvement

Handle Tickets Effectively and Efficiently

Elevate end-user Self-Service

Process Owners & Managers

Service Desk Agents

End-users

Role Benefit Capabilities - Use Cases

1

2

3

Challenges of Traditional Monitoring ToolsThe complexities of your IT environment generate a tremendous amount of data

of device types

data per server/day

types of data

siloed data sources

of different operating systems

Operations Analytics

Analytics

Find the needle in the haystack

Smarter Asset ManagementYour assets are talking. Are you listening?

Pharmaceuticals:

– “The air pressure readings on both sides of my filter don’t match up.”

– Replace only when needed, eliminate the cost and disruptions of unnecessary filter changes.

Utilities:

– “The amp and voltage levels from my fan are fluctuating.”

– Predict a bearing fault, avoid potentially catastrophic downtime.

Retail:

– “The refrigeration unit in my cooler in store 10 has been running continually for more than 4 hours.”

– Detect leakage of cooled air. Repair of door springs could save wasted energy and prevent spoilage.

Mobility

Location-aware Services and Mobile User Engagement

Mobile Application Testing and Monitoring

Location-aware Services and Mobile User Engagement

Mobile channel gaining precedence over other channels

Important to elevate user experience with faster, easier, more personalized, yet consistent customer experience

Combine location data with visitor/customer profile, history and interests

Leverage the mobile-channel and knowledge of exact location for:

o Understanding visitors better by gathering actionable information based on real data

o Engaging younger audiences through mobile applications

o Improving customer satisfaction by being more relevant

o Increasing conversion rates

Redefining visitor/ employee/ customer experience

Mobile Application Monitoring and TestingReal User Performance and Behavior Analysis

Automate functional and performance testing with real mobile devices and emulators, on premise or in the Cloud

Understand user experience• Availability and Performance

Trace stability issues for easier reproduction and resolution

Understand user journeys and optimize application UI

Thank you