CUSTOMER DESCRIPTION

The client is a national oil and gas company in South East Asia. It is wholly-owned by the Government with entire ownership and control of the country’s petroleum resources. It is a Fortune Global 500® company with fully integrated oil and gas operations in a broad spectrum of the oil and gas value-chain. They operate in over 32 countries, employ around 30,000 people and are the largest providers of oil and gas in the country.

CUSTOMER OBJECTIVES

• To establish and operate an Enterprise Program Management Office (EPMO) aligned with the organizational strategy

• To provide services from project inception to benefits realization by defining and implementing industry standard processes, governance structure and operations framework

HCL SOLUTION

HCL developed an EPMO solution that is fully integrated with the customer’s business strategy and allows both management and leadership teams to plan, execute and monitor progress on various programs/projects executed across the organization.

The EPMO was set up by defining and implementing a new and revised set of processes along with Microsoft EPM 2010 tool to enable project/program managers to work effectively towards meeting business goals. Organizational change management and training services were also designed and implemented to re-train the customer’s staff on the new ways of working.

Simplify & Modernizeyour Application

Landscape with HCL

HCL helps setup a world class Enterprise Program Management Office for an

APAC based petrochemical giant and increase its PM

productivity by 35%

The diagram below shows three work streams of the EPMO program:

HCL implemented PMO services and supporting EPM enhancements in three releases covering six PMO processes in each release. The 18 project/program management processes were designed to cover the entire program lifecycle using proven EPMO Setup Framework.

Enterprise EPMO Setup and Operation • Standardized processes and templates

• Robust reporting, governance mechanism and control

• Performance management metrics and tracking mechanism

EPM Tool Implementation • Project & Program management with MS EPM

• Report and dashboards for informed decision making

• Integration with third party systems such as iPTimex, SAP

Organizational Change Management• Awareness and communication: Organizational Readiness

• Academy : knowledge retention and adoption

• Communicating “New Ways” of working

EPMO Setup Framework : ExACT (Explore, Analyze, Craft, Transform) for setting up the EPMO

Explore Analyze

Establish

EPMO Setup EPMO Roll-out and Support

Implement and Manage

Craft Transform EPMOOperational Excellence

Explore PhaseExplore EPMO touch points and key interactions

Analyze PhaseAnalysing impact of changes to people and existing systems

Craft PhaseRefine and realign existing processes, refine templates and define “new ways” of working

Transform PhaseAdoption of standardized Processes, templates and “new ways” of working. Training and communication roll-out

EPMO Operational ExcellenceImproved processes, trained staff, controlled and improved execution

HCL implemented successful EPMO work stream delivery by enabling the following:

• Design and development of comprehensive process flow diagrams, description documents, process templates, user guides and training collaterals for all 18 EPMO processes

• Data migration of 1000+ projects from legacy EPM System to new and a more robust EPM System

• Transitioning of 500+ projects to the new ways-of-working

• Development of comprehensive reports and dashboards that are capable of providing dynamic view of the projects across the organization for senior management

• Extensive usage of organization change management tools to cover a vast audience of 1200 stakeholders including senior leaders, account managers, project managers, team members, and other key stakeholders

• Training of 400+ stakeholders on new processes and tools using over 25+ video recordings, 50+ User Guides, and over 60+ classroom and webinar sessions

• Setting up of a Training Academy to elevate the customer’s program managers from their current program management maturity level 1 to level 4

HCL DIFFERENTIATORS

• One-stop solution comprising of EPMO process implementation, organization change management and EPM tool automation covering multiple aspects of project success

• Centre of Excellence (COE) having dedicated pool of certified and experienced project/program management, organization change management and Microsoft EPM experts and consultants

• Comprehensive study of existing PMO organization and work culture

• Effective utilization of prior experience and best practices in similar engagements by the process consultants

• Due diligence and multiple levels of discussion, reviews on proposal response

• Innovative thinking by the HCL team to meet the customer’s constantly changing business environment and demands.

• A holistic organization change management initiative that runs in parallel to the project implementation track

• Flexibility to adapt to changes in plan and scope as per project/customer demand

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 90,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you?

www.hcltech.com

BUSINESS BENEFITS

HCL established a world-class Enterprise Program Management Office (EPMO) for the customer, enabling them to deliver projects on time, within budget and to their customers’ satisfaction.

• Integrated EPMO solution that empowers interaction between multiple project/program stakeholders including ales, human resource, finance, legal and operations to enable reduced SLA turnaround and ease of work.

• End-to-end accountability that ensures efficient and effective program/project delivery that is on time and within budget by leveraging greater visibility through monitoring and tracking, and compliance with the company’s governance and audit requirements.

• Standardization across 18 EPMO processes and templates that ensure programs and projects are managed and delivered consistently in accordance with the customer’s operational model and standards. Also enabled client to move from existing EPMO maturity level (level 1 and 2) to reach maturity level 4.

• Effective executive decision making through streamlined data capture and reporting activities by leveraging an established EPMO along with the EPM tool as a single source of truth at an enterprise level.

• Improved overall project/program management productivity metrics through process enablement, Microsoft EPM tool automation and EPMO functional support enabling up to ~35% increase in overall PM productivity.

• Enabled early adoption of new EPMO processes and smooth transitioning with minimal disruption to business through focused communication, effective capability building program and proactive identification and management of concerned risks.

• Improved performance that saved senior program and project managers’ time from lower value administrative activities so that they can focus on activities such as planning, stakeholder management and team leadership.