simplifying process improvement/lean/six sigma programs for healthcare

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This presentation was presented during the IIE Engineering Lean and Six Sigma Conference, Sept 24, 2013 by Craig A. Stevens

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  • IIE Engineering Lean and Six Sigma

    Conference 2013

    September 23-25, 2013

    Crowne Plaza at Ravinia Atlanta

    Simplifying Process Improvement/Lean/Six Sigma

    Programs for Healthcare

    1

  • The Most Efficient Doctor Visit What does excellent look like?

    craigastevens@westbrookstevens.com

    Doctor Lucy

    Treatments

    5 C

  • Creating a Team Focused Improvement

    Program

    Agenda

    Our Foundations of CPI

    This is an example text. Go ahead and replace it

    6

    5

    4

    3

    2

    1

    3

    TQM, Lean, Six-Sigma, Strategic Project Management

    Three Easy To Understand Phases

    Summary of PI Program Approach

    Training Levels, Tools, and Big Rocks

    Levels of Resources

  • Westbrook Stevens, Seven Attributes of

    Excellent Management Model, 1990

    People

    and

    Team

    Building

    4

  • 1. Excellent Leadership = Leadership

    Throughout the Organization, Everyone is

    Empowered to Lead Their Own Work

    What Does Excellent Leadership Look Like?

    What Does Our Leadership Look Like?

    Are Leaders On Board and Do we have a Leader for the CPI Project?

    Where are the Gaps?

    Fix the Gaps!

    Our Foundations of CPI The Seven Attributes of Excellent Management

    1/7/2013 5

  • Improvement Efforts and Missing

    Elements of Change

    Adapted from Palma Buttles-Valdez, Carnegie Mellon ,Process improvement Briefing to Software Engineering

    Institute, 2008 who adapted it from and Dr. Mary Lippitt, Enterprise Management, LTD., 1987, ttp://www.jcse.org.za/upload/events/37/organisational_culture_and_people_issues_in_process_improvementdrpalma_

    buttlesvaldez.pdf 2/13 2013

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Change

    Confusion

    Anxiety and

    Frustration

    False Starts

    Slow or Little

    Progress

    Reinventing

    the Wheel

    Barriers to

    Change

    Sporadic

    Change

    Leadership Systems

    and

    Processes

    Problem

    Solving /

    Skills

    Culture Problem

    Solving/Skills

    Tools

    People Systems

    and

    People

  • 2. Excellent Culture = The Culture of the

    Organization, The Culture of the Group

    What Does Excellent Organizational Culture Look Like?

    What Does Our Culture Look Like?

    Are All Stakeholders On Board and Do we have a Willing Culture for the CPI Project?

    Where are the Gaps?

    Fix the Gaps!

    Our Foundations of CPI The Seven Attributes of Excellent Management

    1/7/2013 7

  • Improvement Efforts and Missing

    Elements of Change

    Adapted from Palma Buttles-Valdez, Carnegie Mellon ,Process improvement Briefing to Software Engineering

    Institute, 2008 who adapted it from and Dr. Mary Lippitt, Enterprise Management, LTD., 1987, ttp://www.jcse.org.za/upload/events/37/organisational_culture_and_people_issues_in_process_improvementdrpalma_

    buttlesvaldez.pdf 2/13 2013

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Change

    Confusion

    Anxiety and

    Frustration

    False Starts

    Slow or Little

    Progress

    Reinventing

    the Wheel

    Barriers to

    Change

    Sporadic

    Change

    Leadership Systems

    and

    Processes

    Problem

    Solving /

    Skills

    Culture Problem

    Solving/Skills

    Tools

    People Systems

    and

    People

  • 3. Excellent Customer Focus

    What Does Excellent Customer Focus Look Like?

    What Does Our Customer Focus Look Like?

    Where are the Gaps?

    Fix the Gaps!

    Our Foundations of CPI The Seven Attributes of Excellent Management

    1/7/2013 9

  • 4. Excellent Team Building = All Things People,

    Team Issues, and Motivational Theories

    What Does Excellent People Management Look Like?

    What Does Our People Management Look Like?

    Where are the Gaps?

    Fix the Gaps!

    Our Foundations of CPI The Seven Attributes of Excellent Management

    1/7/2013 10

  • Improvement Efforts and Missing

    Elements of Change

    Adapted from Palma Buttles-Valdez, Carnegie Mellon ,Process improvement Briefing to Software Engineering

    Institute, 2008 who adapted it from and Dr. Mary Lippitt, Enterprise Management, LTD., 1987, ttp://www.jcse.org.za/upload/events/37/organisational_culture_and_people_issues_in_process_improvementdrpalma_

    buttlesvaldez.pdf 2/13 2013

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Action Plan

    Change

    Confusion

    Anxiety and

    Frustration

    False Starts

    Slow or Little

    Progress

    Reinventing

    the Wheel

    Barriers to

    Change

    Sporadic

    Change

    Leadership Systems

    and

    Processes

    Problem

    Solving /

    Skills

    Culture Problem

    Solving/Skills

    Tools

    People Systems

    and

    People

  • 5. Excellent Problem Solving = All Things Skills,

    Core Competencies, and Problem Solving

    Tools (Project Management, Six Sigma, Lean,

    Accounting, Etc.)

    What Does Excellent Skills and Tools Look Like?

    What Does Our Skills and Tools Look Like?

    Where are the Gaps?

    Fix the Gaps!

    Our Foundations of CPI The Seven Attributes of Excellent Management

    1/7/2013 12

  • Improvement Efforts and Missing

    Elements of Change

    Adapted from Palma Buttles-Valdez, Carnegie Mellon ,Process improvement Briefing to Software Engineering

    Institute, 2008 who adapted it from and Dr. Mary Lippitt, Enterprise Management, LTD., 1987, ttp://www.jcse.org.za/upload/events/37/organisational_culture_and_people_issues_in_process_improvementdrpalma_

    buttlesvaldez.pdf 2/13 2013

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Vision

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Resources

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Workforce

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Capable Processes

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Organizational Culture

    Incentives

    Incentives

    Incentives

    Incentives

    Incentives

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