simply smarter coms for smarter working - cisco.com · open plan office reflexive ... for android,...
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Simply Smarter Communications™
Simply Smarter Coms for Smarter Working A MAJOR Consultancy & Systems Integration Opportunity
Philip Vanhoutte Sr VP & MD Plantronics Europe & Africa
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CONFIDENTIAL • 2011 BRAND RELAUNCH •
Belgian, Brugge, Home=London
Latin-Maths, Marketing/Engineering
Married to Rose-Mie; sons: Piet 32, Jan 29
Accenture EBES Wang Nokia Fujitsu Dell WorldCom Sony-Ericsson Plantronics
Philip
Vanhoutte
Notebook user 27 years
Mobile phone 21 years
Smartphone 10 years
Headset 10 years
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3
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CONFIDENTIAL • CeBIT March 2012 •
In Memoriam – Neil Armstrong – First Plantronics on the moon user
9/9/2012 4 CONFIDENTIAL •
PRESENTATION TITLE •
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8/28/2012 5 CONFIDENTIAL • PRESENTATION TITLE •
Curiosity lands on Mars …
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CONFIDENTIAL • Simply Smarter MobPRO 6
Integrierte Intelligenz Intuitives Design Premium-Audiotechnologie
Unsere Säulen der Innovation
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21st CENTURY WORK NOTEBOOK, SMARTPHONE, TABLET, WIRELESS BROADBAND, HEADSET
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CONFIDENTIAL • EVOLVE 2.0 •
90% of Enterprise Employees Work Off-site
46%
27%
17%
10%
of Enterprise Employees
work off site some of the time none
More than
half their time
Quarter to half
of their time
Quarter of their
time or less
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
NO LONGER TOGETHER !
25/10/2012 8
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CONFIDENTIAL • EVOLVE 2.0 •
We’re Conferencing More Than Ever
SOURCE: “HOW WE WORK: COMMUNICATION TRENDS OF BUSINESS PROFESSIONAL. PLANTRONICS 2010”
25/10/2012 9
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CONFIDENTIAL • 2011 WORLDWIDE SALES MEETING •
ONLY 23% gave full attention
27% were doing ‘other work’
25% checked or wrote emails
13% surfed the internet
13% daydreamed
8% were NOT fully dressed
Virtual Collaboration = Partial Attention Disorder ?
25/10/2012 10
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Simply Smarter Communications™
Why is UCC Adoption slow ?
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CONFIDENTIAL • EVOLVE 2.0 •
Behind the average adoption: Stark Contrasts
Techno-Push FAILED Business-Pull SUCCEEDED
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Allowing Information Workers to
work Where & When
they are
Most productive
Cost-effective
And environmentally respectful
SMARTER WORKING – A NEW MANAGEMENT PHILOSOPHY
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CONFIDENTIAL • Swindon 2.0 HR (People & Behaviours) •
“Bricks”
Work Topology
For Smarter WorkSpaces
“Bytes”
Unified Communication & Collaboration
“Behaviour”
Manager & Associate Virtual Interaction Skills
Foundations of a Simply Smarter Work Implementation
25/10/2012 14
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
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CONFIDENTIAL • PRESENTATION TITLE •
Welcome the world of Space and Acoustics
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CONFIDENTIAL • EVOLVE 2.0 •
PRODUCTIVE INFORMATION WORK BEHAVIOURS
Deliberation &
Contemplation Secluded
not Office Immersion
Open Plan Office
Reflexive
Thinking
Busy/Public Areas Refuelling
Away from Office
Joining Forces
Memorable & away
from Work Zone
Birth of Idea Alone
Stimulated
Fission-Fusion
Together
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17 Plantronics, Inc. Sept 2009 Plantronics Secret
Birth of an Idea
What happens
Most ideas are in our heads
They need triggering thru
Clearing the mind
Passive inspiration
Playing/exploring
Ideal Setting
Freedom
No interruptions, relaxing
Alone yet stimulated
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18 Plantronics, Inc. Sept 2009 Plantronics Secret
Immersion
What happens
Transfering ‘company way’ in an office space
Thru
• being a guru
• PR
• imprinting
• Awareness
• Absorption
Ideal setting
Open Plan for public observation
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‹#›
Work Topology
+50% of work better done elsewhere
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‹#›
Acoustic Challenges
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Simply Smarter WorkSpaces
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CONFIDENTIAL • EVOLVE 2.0 •
65.2
75.0
Workplace Satisfaction Survey - Europe
25/10/2012 22
The first unified, independent, employee workplace satisfaction benchmark.
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In every study of modern
offices noise is the main
bugbear
Employees waste up to
40% of their time with ITC
systems that are not well
integrated to their
knowledge tasks
Current Office Design and ITC Systems are Lacking
25/10/2012
23
Aging WorkForce
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CONFIDENTIAL • EVOLVE 2.0 •
Work Space Zones for Productive Information Work
25/10/2012 24
Concentr
ate
•Focused
individual work
•Quiet, enclosed
space
•Private
Collabora
te
•Group
discussions
•Presentations
•Audio / video
conferencing
•Brainstorming
sessions
•Formal meeting
area
•Stimulating C
onte
mpla
te
• Take time out
•Comfortable
•Re-energizing Com
munic
ate
•Mixture of face-
to-face and
virtual
collaboration /
communication
•Superb acoustic
shielding
•Fixed or flexible
desk space
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CONFIDENTIAL • EVOLVE 2.0 •
• Absorption – Use of specialised products to absorb the sound
• Blocking – Introduction of vertical barriers between the noise
source and listener to block sound
• Cover – The use of a computer generated random sound that
covers or masks unwanted sound.
Acoustic Shielding ABC in the Smarter Office
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CONFIDENTIAL • FY12 LAUNCHES / REFRESH • 4/19/2012 26
Royal Wootton Bassett, UK, Simply Smarter Office
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CONFIDENTIAL • EVOLVE 2.0 •
65.2
75.0
Post – Occupation Survey
25/10/2012 27
The first unified, independent, employee workplace satisfaction benchmark.
84
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CONFIDENTIAL • EVOLVE 2.0 •
British Institute for Facilities Managers
25/10/2012 28
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CONFIDENTIAL • EVOLVE 2.0 • 25/10/2012 29
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CONFIDENTIAL • FY12 LAUNCHES / REFRESH • 4/19/2012 30
Koln, Germany, Simply Smarter Branch Office
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CONFIDENTIAL • EVOLVE 2.0 • 25/10/2012 31
CONFIDENTIAL • CeBIT March 2012 •
2/29/2012
6
Award winning reality shows – NL, Contact
Centre 2.0
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CONFIDENTIAL • Swindon 2.0 HR (People & Behaviours) •
“Bricks”
Work Topology
For Smarter WorkSpaces
“Bytes”
Unified Communication & Collaboration
“Behaviour”
Manager & Associate Virtual Interaction Skills
Foundations of a Simply Smarter Work Implementation
25/10/2012 32
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
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Simply Smarter Communications™
Mobile Unified Communications Essential Foundation for Smarter Working
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CONFIDENTIAL • EVOLVE 2.0 •
Presence
Five Speeds 1. Get attention via Instant Message
2. Click to talk with PC
3. Invite more to audio-conference
4. add video for extra dimension
5. overdrive into TelePresence
The new Communications Gearbox
25/10/2012 34 CONFIDENTIAL • EVOLVE 2.0 •
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CONFIDENTIAL • EVOLVE 2.0 •
Recent verdict – UC is unfinished symphony!
Call Quality ?
Network QoS and Audio Devices
Unified Telephony ? How to juggle desk, mobile, softphones
True Presence?
Mobile Telephony: overlooked
Painless conference calls?
Getting in and staying in
Audio Management on the PC? As simple as the old phone?
25/10/2012 35 CONFIDENTIAL • EVOLVE 2.0 •
MUC
Mobile UC
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CONFIDENTIAL • EVOLVE 2.0 •
Voyager PRO UC for Smart Presence
25/10/2012 36
Next Generation
intelligent headset
For Mobile Professional
utilising Smart Sensors
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CONFIDENTIAL • EVOLVE 2.0 •
Calisto 800 Series “SmartSpeaker”
25/10/2012 37
Intelligent
Speakerphone
with
Wireless Microphone
For
Home Worker
*
* P830 & 835 models
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CONFIDENTIAL • EVOLVE 2.0 • 25/10/2012 38
Automatically identifies
conference calls in your
calendar & recognizes the
notable details (time, phone
number, dial-in code, etc).
Connects you to your
conference call or notifies
attendees that you will join
shortly - all at the single
touch of a button
InstantMeeting allows
you to choose your
alert time.
Instant Meeting for Smart Conferencing
For Android, BlackBerry, iPhone and Outlook
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CONFIDENTIAL • EVOLVE 2.0 •
Smart Unified Telephony
Simply Smarter Communications
SmartDeskset
Savi
SmartSet
VPRO UC
SmartSpeaker
Calisto P8xx
Smart Unified Presence
Smart Conferencing
Instant Meeting Vocalyst
Audio Device UC Toolkit
SPOKES
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CONFIDENTIAL • EVOLVE 2.0 •
Getting into the UC Flow - UC Adoption Phases – with UC Toolkit
8/29/2012 40
Evangelize
Smarter Working
BRICKS BYTES BEHAVIOURS
Simply
Smarter Coms
Understand
Full Scope of the
Opportunity
Both Inside & Beyond
Organisation
Provision the
UC audio devices
Provide the right training tools and support processes
Enable employees for
First time right
UC Call
the moment of truth
Respond and tune
to growing needs
And
address technology upgrades & refreshe
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CONFIDENTIAL • EVOLVE 2.0 •
Cisco and Plantronics: Designed for each other
25/10/2012 41
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CONFIDENTIAL • Swindon 2.0 HR (People & Behaviours) •
“Bricks”
Work Topology
For Smarter WorkSpaces
“Bytes”
Unified Communication & Collaboration
“Behaviour”
Manager & Associate Virtual Interaction Skills
Foundations of a Simply Smarter Work Implementation
25/10/2012 42
Allowing associates to work where & when they are most productive, cost-effective and environmentally respectful.
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Simply Smarter Communications™
Smarter Working – Changing Behaviours
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CONFIDENTIAL • EVOLVE 2.0 •
People have to find new ways to engage with others remotely
25/10/2012 44
• Clarity
• Emotion
• Power
• Identity
• Context
• Rapport
• Engagement
• Group Dynamics
The Art and Science of
Virtual Interaction
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CONFIDENTIAL • EVOLVE 2.0 •
Virtual Interaction is the most fundamental change
Body-less Communications
45 25/10/2012
Voice OnlyFace-to-Face Voice Only
Body Language
55%
Face To Face: Mehrabian, A. (1971). Silent messages. Wadsworth, Belmont, California. Telephone: Mehrabian, Albert & Morton Wiener (1967): Decoding of inconsistent communications.
Journal of personality and social psychology 6(1): 109-114.
Tone of Voice 38%
Message 7%
Tone of Voice 87%
Message 13%
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CONFIDENTIAL • EVOLVE 2.0 •
VOICE = CRITICAL FOR DISPERSED WORKING
Tune your
Voice Power Acoustic
Intelligence
Speech Impact
Voice Intelligibility
Audio Ergonomics
Speech Impact
Voice Intelligibility
Audio Ergonomics
Noise/Wind
Reduction
HD
Voice
Intelligence
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‹#›
Speech Impact thru Acoustic Intelligence
How your voice works
Lungs and cords ... keeping them fit
Pitch – Pace – Power –Pause
Beyond transmit / receive
Being understood ( intelligibility & content)
Engagement and impact (results)
Storytelling
The art of powerful conversations
Person-to-person, conference calls
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‹#›
7 of 21 Charisma attributes are related to VOICE
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CONFIDENTIAL • EVOLVE 2.0 •
•Real-Estate Reduction -30%
•Abenteeism -60%
•Employee & Customer Satisfaction +20%
Smarter Working – Everybody wins
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CONFIDENTIAL • EVOLVE 2.0 •
Thought Leader in Smarter Working & Simply Smarter Coms
25/10/2012 50
Work Topology
Unified Coms & Collaboration
Acoustic Intelligence
Unified Telephony
SmartDeskset Savi
SmartSet VPRO UC
SmartSpeakerCalisto P8xx
Smart Presence Smart Conferencing
Leesman Survey
Audio Device UC Toolkit
E-work
WorkSnug SPOKES Speech Impact
Contact Center PRO
Office PRO
Mobile PRO
Home PRO
Gaming PRO
Instant Meeting Vocalyst
BRICKS BYTES BEHAVIOUR
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Studying the international way
Neue Welt des Arbeitens – Herausforderungen auf dem Weg zum Unternehmen der nächsten Generation
Michael Bartz
Dipl.-Ing. Dipl.-Wirtsch.-Ing. Prof. International Business and Export Management
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Unternehmen und ganze Industrien verändern sich
derzeit grundlegend
Wachstum
Profitabilität
Effizienz
& Effektivität
Innovation
Kunden-
zufriedenheit
Arbeitgeber-
attraktivität
Vernetzungs-
grad Demografie Mobilität Techn.
Fortschritt
Karriere
bilder
Wissens-
Ökonomie
WIE
gearbeitet wird
WO
gearbeitet wird
WANN
gearbeitet wird
MIT WELCHEN
WERKZEUGEN
gearbeitet wird
MIT WEM
gearbeitet wird
Transformation zum Unternehmen der nächsten Generation
Wertewandel
Nachhaltigkeit
Neue Welt des Arbeitens
Autor: Michael Bartz, Prof. Internat. Business and Export Management, IMC FH Krems
Unternehmen können diese Veränderungen passiv auf sich zukommen lassen
oder aktiv gestalten im Sinne unternehmensstrategischer Entwicklung.
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Return on Investment – Ausgewählte Benchmarks
Österreich
Arbeitszeit +10 bis +15%
Krankenstand -20 bis -30%
MA-Fluktuation -30 bis -50%
Karenzzeiten -30 bis -40%
Recruitingkosten -20 bis -40%
Einstiegsgehälter -10 bis -20%
Gehaltsteigerungen -10 bis -30%
Facilitykosten -15 bis -30%
• Miete
• Betriebskosten
• Energie
• Reinigung
Reisekosten -20 bis -40%
Umsatzwachstum
Betriebsausfallzeiten
(Grippewelle, Eyjafjallajökull)
Profitabilität
Envisioning Workshop
Umsetzungsfortschritt/Zeit
Autor : Michael Bartz, Prof. International Business and Export Management, IMC FH Krems
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Simply Smarter Communications™
Simply Smarter Coms for Smarter Working A MAJOR Consultancy & Systems Integration Opportunity
Philip Vanhoutte Sr VP & MD Plantronics Europe & Africa