singapore environment institute yearbook · future ready gamification learning knowledge management...

SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING

ENVIRONMENTAL LEARNING & KNOWLEDGE FY2016

SINGAPORE ENVIRONMENT INSTITUTEYEARBOOK

the review ENVIRONMENTAL LEARNING &

KNOWLEDGE FY2016 SINGAPORE ENVIRONM

ENT INSTITUTE

SEI Performance for Financial Year 2016

Number of courses Number of participants

Number of training man-hours

Legend: In-House Programmes Industry Programmes International Programmes

Customer Satisfaction Index

Total

133

Total

49,214

% of enquiries responded to within 3 working days 97%

Total

87.8% (Average)

Total

4,152

585817

24,39315,949

8,872

2,0091,734

409

83.3% 85.4% 94.8%

Contents

Editor’s Foreword

SEI Performance for FY2016 1Editor’s Foreword 2Editor’s Interview with Director of SEI Mr Ong Eng Kian 3NEA Strategy Map 7About SEI & Key Roles 8Key Role #1 – NEA Technical Knowledge 9Key Role #2 – NEA Technical Competencies 12Key Role #3 – Industry Capabilities 21Key Role #4 – Environmental Mindshare 25Completed SEI Programmes in FY2016 28

Team SEI 30

The annual SEI Yearbook ‘The Review’ takes stock of the financial year’s (1 April 2016 to 31 March 2017) achievements. Our KPIs on the inside front cover provide a handy performance snapshot, but to get a fuller picture of FY2016, the Yearbook is oriented around SEI’s four key roles of NEA’s Technical Knowledge, NEA’s Technical Competency, Industry Capabilities and Environmental Mindshare. These roles have steadfastly guided us in our operations as we design and develop programmes and initiatives to fulfil their explicit outcomes.

We highlight the interview with our Director Mr Ong Eng Kian on pages 3 to 6. Here, he

recounts 15 years of building up SEIfrom a fledgling institution to where weare today as a respectable player in Singapore’s environmental training ecosystem, and a dedicated driver in upskilling NEA’s technical and environmental leadership competencies. He also provides a compelling look at the future. We highlight also the VIGoR Environmental Management Framework on page 16 that was conceived to provide a distilled narrative of past and current environmental management approaches to facilitate learning in SEI’s Milestone Programmes.

We take this opportunity to thank our esteemed partners, as well as our in-house, industry and international participants who have come on board this exciting journey to grow and learn with us. This Yearbook features easy-to-digest infographics, speakers’ quotes that succinctly capture the key points imparted in our programmes, as well as QR codes that point to resources residing online. We hope you enjoy the read.

Gloria SeowEditor/Assistant Director(Marketing Communications & Customer Relations), SEI

[email protected]

Editor’s Interview with Director of SEI Mr Ong Eng Kian

Singapore Environment Institute’s 15-Year Journey:A Retrospective View of a Well-Trodden Path &A Look into the Future

“We are examining the knowledge and skills each NEA staff needs, and defining core competencies to develop staff expertise in specific areas. Training, learning and eventually knowledge-building must be tied to specific job performance outcomes. JCM (Job Competency Matrix) development, which we started a year ago, was for such a purpose.”

After holding senior positions in academic and private organisations, what made you

join NEA in 2002? Can you share your personal environmental interests?

I was recruited to establish SEI as a full-fledged institution with the role of, to quote Minister for the Environment Mr Lim Swee Say’s speech at SEI’s 2003 launch, “no longer one of just upgrading the skills and knowledge of staff in ENV and NEA…but to contribute to the development of a knowledge-driven and skills intensive workforce in our environmental industry and community, in response to rapid transformation taking place in the global environmental arena”. In short, SEI’s role was to help NEA achieve operational effectiveness for a clean and green Singapore and contribute to sustainable development efforts as a responsible global citizen. I was attracted to the meaningful

role that a regional training centre could play in these areas. As for my personal environmental interest, I have been intrigued by how the Japanese keep their natural environment intact since my studies in Japan in the 80s.

How has SEI’s roles changed from when it was first set up to the present day? What

will its roles be like in the near future?

Three roles were given to SEI when it was formed:

1. Trendsetter – To spearhead new initiatives in skills development and knowledge transfer, in response to global sustainable development challenges. As ENV (before it became MEWR) and NEA pursued the targets outlined in

Mr Ong Eng KianDirector

INTERVIEW WITH DIRECTOR OF SEI3

the Singapore Green Plan, SEI had to look ahead and identify emerging areas where skills and knowledge were lacking in the local community and developing world.

2. Incubator – To nurture the growth of the environmental

industry by developing and promoting new programmes to build industry capacity.

3. Integrator – To form strategic alliances, promote

collaborations, and operate on the basis of partnerships for SEI’s growth without competing in the training cluster, as well as to integrate, harness and facilitate knowledge transfer to SEI’s customers. By building a network of local and international partners, Singapore could be more responsive to emerging trends.

In 2012, SEI evolved from providing environmental training to also becoming a knowledge centre and a focal point for collaborations. Our old tagline (“Training Today for a Sustainable Tomorrow”) gave way to a new one (“Advancing Knowledge in Environmental Sustainability”). SEI’s scope was expanded to promote Singapore as a global environment hub that offers innovative solutions and provides thought leadership on environmental management for high-density and compact cities, as well as to distil and manage expert knowledge within MEWR. SEI documents NEA’s expert knowledge assets to take stock of the agency’s know-how, and coordinates knowledge platforms such as publications, conferences, seminars and case studies to increase Singapore’s environmental mindshare. This year is our 15th anniversary. Will SEI’s roles evolve again? I am sure they will. NEA’s operational landscape as well as the training and learning arenas will never stop evolving. We are now in a disruptive age and SEI has to gear itself up for future changes to meet new thinking on the role of an institute. It will take a lot of pain to let go of attachments to the familiar and seemingly secure in order to embrace the new. If we are clear in our mission, we will not become entangled with the past but devote our efforts to secure the future.

SEI was set up when NEA was still a young agency. What were some challenges you

faced at the beginning as director, and how did you go about responding to them?

It was not easy. There were very limited environmental programmes in Singapore then. There were gaps in environmental training from a regulator’s perspective as well as in emerging topics. SEI stepped in and worked with NEA departments that had the expertise and experience to close these gaps with corresponding programmes.

Then there was the issue of resources. We wanted staff to do more developmental rather than administrative work. So we studied the operational models of other institutions to overcome our limitations. We worked on a technical competency framework, developed programmes based on NEA’s core competencies, and collaborated with other institutions. I often called on my ex-colleagues and friends in NUS, NTU, the polytechnics and ITE to establish various tie-ups. Likewise, we co-organised programmes with professional bodies such as the Institute of Engineers Singapore and Waste Management Association of Singapore. Till now, we remain active in forging strategic alliances and seeking new collaborations with reputable institutions and industry associations. Through these partnerships, we have fulfilled our role in providing integrated environmental training and education within Singapore and beyond.

How does SEI tackle Singapore’s environmental challenges?

Internally, SEI builds staff competencies and promotes knowledge transfer within NEA. Frontline officers acquire ground skills and knowledge via SEI’s Foundation Programme. Our signature NEXT and LEAP Environmental Leadership Programme helps develop high performance future leaders who can rapidly adapt and adopt new knowledge and opportunities

INTERVIEW WITH DIRECTOR OF SEI 4

to achieve NEA’s strategic objectives. We invite distinguished external speakers to share technical and leadership insights with NEA staff and the broader MEWR family. We co-create specialist courses with departments based on competency requirements to enable workplace learning tied to job outcomes.

Externally, SEI collaborates with many institutions in joint certification programmes. We have six SEI-accredited courses subsumed under the WSQ Specialist Diploma in Occupational Hygiene. Our technical programmes and public lectures are tailored for professionals in energy efficiency and waste management. SEI organises programmes such as the SEI-NUS Environment Management Executive Programme. Beyond Singapore, we work with MFA and international organisations to provide technical assistance to many countries. We publish ENVISION magazine to showcase Singapore’s environmental management experience and explore global perspectives.

For the past 15 years, SEI was first in launching many initiatives: NSRS (National Skills Recognition System) Assessment Centre for pest management and food hygiene; Professional Sharing Series featuring renowned thought leaders; inter-agency task force to coordinate environment training within Singapore, which evolved into the PSTI (Public Service Training Institutions) network; NEA’s 11 technical modules in the Foundation Programme; experiential learning (PEEL); Singapore Certified Energy Manager (SCEM) programme with NUS; sustainability reporting workshops with Global Compact Network Singapore and ACCA; joint certification programmes with Singapore Poly and ITE; Analytics in Government Speaker Series with NEA’s systems integration department; joint environmental programmes with the UN, US, Denmark and Germany; and Overseas Learning Programmes with Japan and Australia.

I believe that these programmes help develop industry capacity and build international goodwill to tackle Singapore’s environmental challenges. Most importantly, they strengthen Singapore’s branding as an environment hub.

What aspect of your jobdo you enjoy most?

Three key elements make a job enjoyable: autonomy, meaning and mastery. For me, this job has all these elements. When I was recruited, NEA was looking for someone who had engineering and environmental knowledge, andragogy skills, as well as management experience in running an institute. I do not believe in running an institute as just an internal department. To me, efficient resource management is not the be-all and end-all of things. I believe that in the heart of every staff is a desire for meaning and purpose in their work and life. How can SEI help staff achieve this? It is through education. I enjoy the educational aspect of this job as it allows me to share my knowledge, insights and experience. In the process of seeking understanding to issues such as sustainability, we help one another grow in wisdom. Education is really to make a difference to our staff in their work competencies and, more importantly, in their understanding of life.

I am grateful for the knowledge and experience gained from pursuing three engineering degrees and attending INSEAD’s Executive Education programme, Peking University’s Public Policy programme and UNEP-Tongji University’s Leaders in Sustainable Development programme. Even today, I am still enrolling in MOOCs. Education has allowed me to contribute to a larger purpose at SEI. When I am invited to speak at forums, or moderate at panels in environmental or technical fields, or be an organising committee member in a technical conference, it is important that I understand the subject matter. After all, sustainability is a diverse field as it encompasses the triple bottom line.

I have had the privilege to work with many esteemed global institutions such as UNEP, UNDP, USEPA, JICA (Japan International Cooperation Agency), KOICA (Korea International Cooperation Agency), IEEJ (Institute of Energy Economics Japan) and IGES (Institute for Global Environmental Strategies). As the saying goes, “it is not the height of skill but the depth of conviction; it is not the

INTERVIEW WITH DIRECTOR OF SEI5

depth of operation but the height of vision” that makes us enjoy our work.

What are your mostmeaningful projects in SEI?

The birth of SEI itself. When it was launched on 18 February 2003, it marked a milestone for environmental education in Singapore. It was meaningful to me, and to all who believed in contributing towards environmental development. I also found meaning when SEI took on new spheres of work and when I chaired a task force to publish NEA’s 10th anniversary book to highlight the agency’s sustainability journey. These projects signified SEI’s commitment in keeping abreast with changes and contributing towards NEA’s endeavours.

What challenges and achievements do you think SEI will experience in the next decade

and beyond?

Our external environment has become VUCA (volatile, uncertain, complex, ambiguous). New demands and expectations will be imposed upon us. There will be black swans and black elephants. These will become the new normal for all government agencies. At SEI, we focus on the development of NEA staff. The challenge will be to equip them with new job skills and nurture them into future-ready workers who can think through issues, solve problems independently, and deal with cognitive dissonance arising from work demands. I chaired a venture task force in 2016 to relook into NEA’s training and learning. We made recommendations including a stepped-framework for staff learning progression via JCM (job competency matrices), LMS (learning management system)

and an integrated approach to training and learning. To me, the proven approaches of competency framework, curricula design, and quality delivery remain valid as far as training is concerned. But to enhance learning, we have to go the extra mile to personalise staff training by closing knowledge and skill gaps to maximise staff potential. We are examining the knowledge and skills each staff needs, and defining core competencies to develop staff expertise in specific areas. Training, learning and eventually knowledge-building must be tied to specific job performance outcomes. JCM development, which we started a year ago, was for such a purpose. Today, we learn in small and focused bursts of knowledge using mobile devices. Our training strategy must support this trend by applying emerging learning technology such as micro-apps to serve up short content that can be changed, pushed out, and retrieved easily for quick reference. Such an agile and continuous learning approach appeals to staff. Knowledge-on-demand repositories are important too. LMS and portals ensure that learning is accessible as needed. SEI has been working on such initiatives as the EMPOWER portal on knowledge and terminology glossary, mobile apps, blended e-learning, case-based and project-based learning where staff engage in self-learning, learning from experts, and learning from within a team. We chip at the block slowly rather than create a big bang as budget support is needed for comprehensive system revamps. The future of learning puts knowledge in the hands of staff. As an institution, we develop systems and contents, encourage staff to build, sustain, share and apply knowledge so that the agency can leverage collective staff knowledge to achieve measurable results. How much SEI achieves will depend on the dynamics of the external environment, the expertise within the institute, collaborations within departments, overall training and learning philosophy, and the support from NEA.

“At SEI, we focus on the development of NEA staff. The challenge will be to equip them with new job skills and nurture them into future-ready workers who can think through issues, solve problems independently, and

deal with cognitive dissonance arising from work demands.”

INTERVIEW WITH DIRECTOR OF SEI 6

Vision: A Clean Environment, Towards a Liveable and Sustainable Singapore

A Clean Environment, Liveable and Sustainable Singapore

High Standards for Public Health

Safe, Healthy & Conducive Living

Environment

Resource Efficient & Sustainable

Singapore

Vibrant Hawker Centres & Trade

Timely & Reliable Weather Information & Hazard Preparedness

Together with our Partners and the Community

Collaborate & Advance International Interests

Cultivate & Advocate People & the Community

Lead & Partner Public Sector Agencies

Develop & Promote Private Industries

Strengthen Operations &

Service Delivery

Adopt ‘Right-Size’ Regulations & Simplify

Processes

Strengthen Corporate Practices

& Governance

Enabled by a High Performance NEA

Develop & Engage Staff

Build Robust Capabilities

NEA Strategy Map

NEA STRATEGY MAP 7

Advancing Knowledge in Environmental Sustainability

Singapore Environment Institute (SEI) is the training and knowledge division of the National Environment Agency (NEA). The institute distils and documents organisational and expert knowledge within NEA, as well as knowledge from other relevant sources, for transfer to the

next generation of officers. This is done through our technical and environmental leadership training programmes and EMPOWER technical knowledge sharing portal. In alignment with NEA’s Strategy Map as outlined on page 7, SEI has adopted a variety of learning approaches and technologies to spur the development and upskilling of the local environmental industry’s manpower capabilities, thereby

adding value to Singapore’s environmental management capabilities. SEI’s public lectures feature renowned speakers who catalyse environmental thought leadership and foster communities of best practices. SEI’s collaborations with, and strong support from industry, academic and government organisations, are instrumental to our goal of ‘Advancing Knowledge in Environmental Sustainability’.

NEA’s Technical Competencies

Develop NEA staff through the buildingof technical and environmentalleadership competencies

Industry Capabilities

Develop and upskill the local and regional environmental industry’s manpower capabilities

NEA’s Technical Knowledge

Build capabilities through the distillation, documentation and sharing of NEA’stechnical knowledge

Environmental Mindshare

Catalyse environmental thought leadership and broaden mindshare for NEA

About SEI

SEI Key Roles

ABOUT SEI 8

NEA Technical Knowledge SEI builds capabilities through the distillation, documentation and sharing of NEA’s technical knowledge. Our award-winning Technical Knowledge Retention (TKR) programme helps NEA address the potentially operation-disrupting loss in Key Domain Expertise (KDE). KDE refers to the specialised technical competencies in NEA’s three key operating domains of environmental protection, environmental public health and meteorological sciences.

Driving Technical Knowledge Retention in NEA

By definition, KDE is central to NEA’s core operations and cannot

be readily found outside the agency as it requires extensive training and working experience for a person to achieve such expertise. Under the guidance of NEA’s Strategic Learning

Committee and in close collaboration with internal departments, SEI anchors the distillation, documentation and sharing of NEA’s organisational and individual

Knowledge

NEAEXPERTS

KNOWLEDGEABLENEA STAFF

NEASTAFF

TACITKNOWLEDGE

EXPLICITKNOWLEDGE

Build

ing

on Knowledge

and

Gain

ing Experience Sharing of

Internalising Knowledge

TKRProgramme

RETAININGNEA’S KDE

KNOWLEDGE

Acquirin

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TKR enables Self-Directed Learning through EMPO

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TKR enables codi�cation of tacit knowledge

Knowledge

Completed in FY2016:9 technical documentationsCompleted to date:79 technical documentations

Completed in FY2016:5 expert documentationsCompleted to date:15 expert documentations

Uploaded in FY2016:120+ knowledge assetsUploaded to date:520+ knowledge assets

TECHNICAL KNOWLEDGE RETENTION (TKR)

DISTIL, DOCUMENT & SHARE KNOWLEDGE

NEA Knowledge Documentation(Organisational Knowledge)

Expert Knowledge Retention (Individual Expert Knowledge)

EMPOWER (NEA Technical KnowledgeSharing Portal)

KEY ROLE #1 – NEA TECHNICAL KNOWLEDGE 9

ExpertKnowledge

ENVISION Magazine

CleanEnviro Solution

BooksKnowledge Documentations

ReportsYearbooks

ResearchPapers

Guidebooks

News Glossary

Learning Reports

Trip

Videos

E-Learning Modules

Reports

Annual

Knowledge assets hosted on EMPOWER Technical Knowledge Sharing Portal

Completed in FY2016:9 technical documentationsCompleted to date:79 technical documentations

Video training aids hosted on EMPOWER Technical Knowledge Sharing Portal.

expert technical knowledge through three TKR (Technical Knowledge Retention) initiatives:

(i) NEA Knowledge Documentation (NKD) distils and documents organisational technical knowledge

(ii) Expert Knowledge Retention (EKR) identifies experts to capture individual expertise through channels such as interviews

(iii) EMPOWER Technical Knowledge Sharing Portal, available on intranet, allows officers to easily search for and access knowledge assets generated by NKD, EKR, and many other platforms to enable self-learning

Since the launch of the TKR programme in 2015, SEI has actively promoted the utilisation of the variety of knowledge assets hosted on EMPOWER. Through regular email updates, e-newsletters, quizzes, and outreach during events such as the Innovation and Learning Fiesta, many staff have come to learn of and benefit from this ‘treasure trove’. “Being relatively new to NEA’s Food and Environmental Hygiene Department, EMPOWER portal has allowed me to bridge my knowledge gap through its rich resource of technical knowledge assets. I found many useful papers on historical events outlining the policy and operational

considerations behind various measures implemented, such as during the Geylang Serai Food Poisoning Crisis Management and the Food Grading System. Continuing the efforts to distil and document organisational technical knowledge is strategic for NEA and beneficial to all, especially for new colleagues,” remarked Christopher Goh, Senior Assistant Director (Programme and Collaboration, Food and Environmental Hygiene Department).

NEA’s senior management have also noted the merits of the TKR Programme and have urged SEI to continue the efforts on this front. Within SEI, the aggregated documentations on EMPOWER have proven useful in supporting the development of in-house training programmes. “SEI’s NEXT (NEA Executive Training) programme takes young officers through a journey of questioning, understanding and rationalising the “what” and “why” of NEA’s operations. From a curriculum development point of view, especially in the NEXT programme, EMPOWER’s resources provide a strong base to help participants connect what they have understood of NEA’s modern operations with documented historical events, offering them a holistic learning experience. We also reference some of these documentations in our classroom discussions,” shared Jeffrey Chan, Assistant Director (Environmental Learning Centre, SEI).


Technical Knowledge Retention Programme Wins External Recognition

SEI’s Technical Knowledge Retention (TKR) programme came under the spotlight at the International Convention of Quality Control Circles (ICQCC) held from 23 to 26 August 2016 in Bangkok. ICQCC 2016 gathered regional quality experts and

practitioners to share their knowledge and successful practices. Participants exchanged ideas on quality management to achieve productivity improvements.

SEI’s Knowledge and Resource Centre team leads Foo Chee Yuan and Balaji Ragothaman delivered their TKR presentation through storytelling using NEA’s Captain Green mascot. This

SEI’s Technical Knowledge Retention (TKR) programme won a gold award at ICQCC.

TKR Programme also won the MEWR Best Practice Award.

technique sat well with the judges who commented that storytelling stimulated a conversation with them compared to a one-way presentation. Judges also provided constructive feedback on improvement areas. SEI was proud to secure the Gold Award in the customer satisfaction/supply chain category. “ICQCC was an opportunity for me to learn how quality control initiatives help organisations tackle customer, technological and global challenges. I picked up a few fresh ideas. Our next task is to improve and enhance the TKR programme,” commented Balaji Ragothaman, Assistant Director (Knowledge and Resource Centre), SEI.

At the ministry level, SEI’s TKR programme also won the MEWR (Ministry of Environment and Water Resources) Best Practice Award at MEWR Excellence Day in November 2016.


NEA Technical Competencies SEI’s many programmes build up the technical and environmental leadership competencies of NEA staff. In partnership with internal departments, SEI designs, develops and conducts courses that run the gamut from foundational, to intermediate and advanced operational upskilling programmes that help to professionalise the NEA workforce. Our NEXT and LEAP programmes push the frontier in environmental leadership capability building. To take us to the next level, SEI has embarked on developing technical job competency matrices and training roadmaps to meet future operational demands and facilitate manpower deployments within NEA.

Development of Workplace Learning Enablers SEI seeks to prepare NEA officers to be future skills ready, poised to address the challenges of a dynamic and complex workplace. Our Capability Development Framework hinges on the triple thrusts of robust curriculum, effective trainers, and enhanced operational capability at the workplace (see Figure 1).

To this end, we have been actively expanding the knowledge-skills boundary and exploring new learning designs including leveraging technology and andragogy to enable self-directed learning. In fact, we envisage self-directed learning to be interwoven as an integral part of our daily workplace experience. Enablers to workplace learning include the creation of technology-driven interfaces such as e-learning and SEI’s EMPOWER technical knowledge sharing portal; tech games; mobile apps that facilitate

High Performance and Productive Officersvia Effective Training

RobustProgrammeCurriculum

PeopleVision

CapabilityBuildingOutcome

Approach/Systems/Enablers

ReviewPlatform

Thrusts EffectiveTrainers

EnhancedOperational

Capability for NEA

Strategic Learning Committee

A Dynamic 1st Class Organisation with Committed and Passionate Officers

(NEA Future Ready - Relevant Responsive Resilient)

ADDIE ModelHolistic Curriculum

Development

4R ApproachRecruit, Reward,

Recognise, Relevance

• Workplace-based Structured OJT

• Operational /Professional Competencies

• Environmental Leadership Competencies

Training Management System (TMS)

Figure 1: SEI Capability Developmental Framework

SEI Capability Developmental Framework

KEY ROLE #2 – NEA TECHNICAL COMPETENCIES 12

peer-to-peer knowledge and experience exchange; as well as web-based applications to enable social networking, collaboration and self-directed learning.

In collaboration with NEA’s Human Resources Department and various NEA operation departments’ capability development teams, SEI has embarked on formulating each department’s technical job competency matrices (TJCMs) and related technical training roadmaps (TTRs). Both TJCMs and TTRs will serve to guide the professional development of operation officers. The roadmaps will be devised based on SEI’s TJCM framework as outlined in Figure 2. Indeed, the TJCM framework

complements our continual efforts to upgrade the skills of NEA’s operational officers to stay relevant, responsive and resilient in a VUCA (volatile, uncertain, complex, ambiguous) environment.

For a start, SEI has been working with the Pollution Control Department and Central Building Plan Department to develop their TJCM learning tracks. These matrices detail the competencies required to perform job tasks scaffolded to three levels: operative, supervisory and managerial. With TJCMs in place, officers will have visibility of the knowledge-skills needed for their immediate, next-levels, and future job requirements. This will motivate them

Figure 2: SEI’s Technical Job Competency Matrix (TJCM) Framework

NEA Future Ready - Relevant Responsive Resilient Workforce

Officers’Job

Descriptions

• HR Training Roadmap

• Key Domain Expertise (KDE)-TCM• Strategic Workforce Planning

Development of the Job Competency Matrix

3 clusters of competencies For all officers within the division

Core / General

e.g. relevant competencies form Service Excellence Framework

Leadership & Management

Functional / Specialisation

Eg. For EPHD Officers: Food Hygiene Track Sanitation Track Vector Track 3P Track Research & Laboratory Track Port Health Track After-Death Services Track Water-related Track Pesticide Control Track

For specific job roles

For Executives/Managers/SMs

to manage their personal learning and upskilling progression and sharpen their competitive edge.

At the management level, TJCMs and TTRs will strengthen supervisor-direct report interfaces in being able to identify training needs and gaps to boost performance. At the strategic manpower resource level, TJCMs and TTRs will provide clear insights and direction for senior management to predict and plan for the people and skills needed across their division, both laterally and vertically. Indeed, this initiative will chart the workforce capability quotient index for the whole of NEA.

Building the JCM

Curating the Technical Training Roadmap (TTR)

Final Outcome-structured Progressive Upskilling. Promote staffing mobility.

• 3 clusters of competencies (core-generics, functional and leadership) • Learning designed along professional learning tracks • 3 levels of learning mapped to 3 job levels (support, supervisory, managerial)

Officers could refer to their individual (TTR) to guide one’s learning and career development

Different levels ofskills upgrading a. Allow for lateral upskilling

(cross functional learning) b. Vertical upskilling (preparing

for higher job roles)

SKILLS

Lateral progression within track(L1, L2, L3)

Lateral progression within division


“Humans have a conscientious decision making system. System One is the subconscious and short term knee-jerk reaction, a reflexive response. System Two is a logical thinking process, where humans have preferences and an

understanding of their abilities to rationalise information. People will pick the decision that maximises their utility.”

Associate Professor Joanne Yoong, Saw Swee Hock School of Public Health (NUS), LEAP (15 Aug to 1 Sep 2016)

NEXT & LEAP Milestone Programmes

In a complex and dynamic environment, SEI’s NEXT (NEA Executive Training) and LEAP (Leaders in Environmental Action Programme) environmental leadership programmes help develop cohesive and high-performance future NEA leaders who can rapidly adapt and adopt opportunities and new knowledge, to achieve NEA’s strategic objectives towards 2030 and beyond.

LEAP: Boot Camp for Budding NEA Leaders

The 10-day LEAP is a pinnacle milestone programme that seeks to develop budding NEA leaders. LEAP imparts cutting-edge tools and skillsets to each hand-picked cohort to enable the design and development of policies. Participants are thus equipped to better manage their future leadership roles and responsibilities, and realise their career aspirations in NEA.

In FY2016, LEAP’s four learning tracks continued to provide our future leaders

with holistic and purposeful learning outcomes. “The four tracks and all the topics covered at LEAP were meaningful. They broadened my perspective on leadership, global challenges and opportunities,” remarked Ms Diana Kow, Senior Assistant Director, Human Resources Department.

Lessons learnt were not only broad-based but had depth. On top of dialogue sessions with NEA Senior Management, participants picked up useful pointers from the sharing of technical leadership experiences. For example, Mr Ong Chong Peng, former General Manager of Semakau Landfill, shed insights on the development of this offshore landfill. The SEI-designed Bukit Kampong Policy Simulation Game, which applied experiential learning and gamification, was the perfect platform for participants to demonstrate their freshly-honed

Budding NEA leaders happy to graduate from the 10-day LEAP (Leaders in Environmental Action Programme).

LEAP: Four Learning Tracks

Track 1Environmental Leadership & Landscape

Track 2Leading Transformation & Change

Track 3Innovation & Process Excellence& Consideration in Policy Making

Track 4Community Outreach & Stakeholder Engagement

skills and acquired knowledge. “I enjoyed the policy gaming where we were given hands-on opportunities at resolving very real issues similar to what NEA faces. We had to work with various stakeholders to achieve win-win outcomes,” revealed Ms Angalaparameswari d/o M Ramanatha, Assistant Director, Industry Development and Promotion Office.

Trained:

20 NEA middle managers

Course Run: 1


Empathy: Wear the hat of various personas

Engagement:Explore interactions& stakeholderrelationship dynamics

Leadership & Management Skills: Explore decision making processes, assumptions & behaviours

Robust Policy Making: Test policy & strategy soundness; anticipate gaps & concerns; deal with uncertainties, ambiguity& surprises

Bukit Kampong Policy Simulation Game

Cognitive Learning to Engender:

NEXT: Understanding the Whats & Whys of Operations & Policies

The NEXT programme seeks to establish a strong foundation for NEA’s leadership pipeline development. It is developed for NX12 executives who have been in service for between 2 to 5 years. In a packed five-day learning journey, participants engage in interactions and discussions with NEA Senior Management and HODs on environmental leadership topics. These range from NEA’s future challenges, to operations, stakeholder engagements,

Trained:

72 Executives

Course Runs: 3

“Issues, if looked at differently, will result in different solutions. In the 1930s, a long wait at a lift in an office building in London, seemingly

an engineering problem, was solved using psychological means. Mirrors placed on the walls made waiting time appear more productive.”

Professor Asit K Biswas, Lee Kuan Yew School of Public Policy, NUS,LEAP (15 Aug to 1 Sep 2016)

and dynamic team leadership. Through such exchanges, our executives gain illuminating insights into NEA’s policies.

In every run, elements of andragogical enhancements are made to NEXT’s content delivery, towards more activity-based learning and less lecture-based delivery. Such activities include fireside chats, dialogues, discussions, videos, experiential learning journeys, and the “NEAer to Paradise” electronic board game. In fact, enhancements to this popular board game won a Bronze award in NEA’s ExCEL Innovative Project. Enhancements include 100% automation to improve game synergy with participants and reduce staff headcount required to prepare the game and facilitate the actual session.

Together, these interactive platforms engender improved collaborative relationships amongst participants, foster camaraderie, and nurture the one NEA spirit.


Revamp of NEA Milestone Programmes Underway The NEA Milestone Programmes (NEXT and LEAP) were reviewed in FY2016 to ensure that NEA continues to meet current and future challenges. Subsequently, both programmes will be revamped in FY2017 to prepare officers for leading and operating in an increasingly complex environment.

During FY2016, SEI distilled the key strategies and conditions of Singapore’s past and current successful environmental management experiences. Accordingly, the VIGoR Environmental Management Framework (see Figure 3) was conceived. It provides a distilled narrative of past and current environmental management approaches to facilitate learning in the Milestone Programmes, and serves as a reference for learners when dealing with environmental challenges.

The revamped Milestone Programmes will incorporate three key thrusts: • Deepen cognitive dimension to

prepare learners for leading in a complex environment that supports the effective deployment of environmental management strategies.

• Learn past and current environmental management strategies and stimulate learners to think about future strategies needed via the VIGoR Framework.

• Enhance social intelligence to help learners engage stakeholders,

build trust with the public, and

enable social change for environmental sustainability.

The VIGoR Framework outlines four enabling conditions, namely leadership, open-mindedness and adaptability, good governance and the whole-of-government approach. These enablers directly and indirectly support the effective execution of key environmental management approaches as captured by the VIGoR acronym:• Vigilance: Keeping a careful watch on

the state of the environment.• Infrastructure: Exercising pragmatic

long term land use planning and investment, as well as engineering environmental infrastructural solutions

to support a sustainable and liveable Singapore.• Guide Behaviours: Defining acceptable

behaviours and societal norms that will protect the environment, as well as adopting different approaches to nudge stakeholders towards these desired behaviours and norms.

• Research & Technology: Research and technology provide environmental sensing to help with analysis, decision making and policy development, as well as facilitate the development of novel solutions to improve operational efficiency and effectiveness in environmental management.

Leadership

Good Governance

Open-mindedness & Adaptability

Who

le-o

f Gov

ernm

ent Vigilance Infrastructure

GuideBehaviours

Research &Technology

VIGoR

Figure 3: VIGoR Environmental Management Framework provides a narrative on key environment management strategies to facilitate learning.


MEWR SLing: Offering Insights in Cross-Disciplinary Fields MEWR Sharing and Learning (SLing) session is a platform for distinguished speakers to share their insights on a subject of interest to the MEWR (Ministry of Environment and Water Resources) family comprising MEWR, NEA and PUB staff. The first lecture touched on consumer insights. In the second session, SEI collaborated with MEWR’s Environmental Behavioural Sciences and Economics Research Unit to organise a Distinguished Guest Lecture featuring Professor Robert Hahn from the University of Oxford.

AGSS3: NLB’s IT Transformation & Analytics Date: 10 June 2016Participants: 87 pax from the MEWR familySpeaker/Trainer: Mr Kia Siang Hock, Deputy Director (IT Architecture & Innovation), National Library Board (NLB)Focus: Leverage internal and external data to improve planning for future libraries; geospatial analytics; mobile app with data mining to recommend good reads; future analytics to profile patrons and optimise library space usage.

AGSS4: Analytics @ LTA – Data-Driven Transformation Date: 25 January 2017Participants: 99 pax from the MEWR familySpeaker/Trainer: Dr Tracy Huang, Principal Scientist (Data Analytics & Smart Nation Programme), Land Transport Authority (LTA)Focus: Bus loading analytics to identify high passenger volume routes to reduce waiting and crowding; bus speed analytics using GPS for obstruction-free travel. Resulted in City Direct Services and Peak Period Short Services to alleviate demand-supply mismatch.

Strengthening Analytics Capability in NEA

The Analytics in Government Speaker Series (AGSS) aims to infuse staff with analytics knowledge, and help NEA explore possible applications to our wide spectrum of work. Jointly organised by SEI and NEA’s Systems Integration Department, the AGSS banner consolidates analytics lessons from across the public sector for staff in the MEWR (Ministry of Environment and Water Resources) family (ie. MEWR, NEA & PUB). Launched in August 2015, the third and fourth lectures in this series were rolled out in FY2016:

MEWR SLing: Decoding Consumer Insights & Business Practices for Environmental Sustainability Date: 20 April 2016Participants: 195 MEWR family staffSpeaker/Trainer: Mr Anil Antony, Executive Director of Consumer Insights (Singapore), The Nielsen CompanyFocus: Sustainability improving profitability and growth; trend of consumers willing to pay more for sustainable brands; importance of regulatory frameworks and consumer activism in false sustainability claims; exploitable gap between what people think are sustainable and what products they wish to be sustainable.


Intermediate & Advanced Technical Programmes SEI has been partnering NEA’s Environmental Public Health Division and Environmental Protection Division to design and develop programmes that equip staff with intermediate and advanced technical skills. These courses are integral to professionalising our workforce.

MEWR SLing/Distinguished Guest Lecture:The Design of Economic Instruments: Lessons Learnt from the Great US SO2 Cap-and-Trade Experiment Date: 14 September 2016Participants: 103 MEWR family staff & participants from academic institutionsSpeaker: Professor Robert Hahn, Director of Economics at the Smith School of Enterprise & the Environment, University of OxfordFocus: Cap-and-trade limits the amount of SO2 pollution tolerable, by distributing the right to emit to companies. Success factors: i) hitting environmental targets, ii) saving money, iii) driving innovation and more efficient solutions; key task is to identify the ‘elbow’ in the cost curve (the point at which any further tariff increase would cause voter unhappiness).

SO2

Noise Monitoring Training for NEA Enforcement Officers Frequency: 3 runs of 2 days each Organiser: SEI & Singapore Polytechnic’s PACE Academy Trained: 56 officers from the Environmental Public Health Division (Hygiene), Central Building Plan Department (CBPD) & Pollution Control Department (PCD)Focus: To equip officers with fundamental and practical knowledge on noise monitoring; apply the principles of noise and monitoring; acquire skills in using noise monitoring equipment for source and boundary monitoring; interpret noise monitoring results.

Air Pollution Control Equipment Workshop for Technical OfficersFrequency: 2 runs of 2 days each Organiser: SEITrained: 49 officers from the Central Building Plan Department (CBPD) & Pollution Control Department (PCD)Focus: To understand the different types of air pollutants and their respective emission standards; get a better grip of the industrial processes that generate different pollutants; be able to identify and understand the various pollutant control equipment operations; recommend equipment applications for different pollutants.

Operational Engagement Workshop for Cemetery, Crematorium & Columbarium OfficersFrequency: 2 runs of 2 days each Organiser: SEI & Institute of Mental Health Trained: 40 cemetery, crematorium and columbarium officers from the Food and Environmental Hygiene DepartmentFocus: To gain knowledge and sharpen operational engagement skills to be able to deal sensitively with bereaved and/or challenging clients; understand death and grief from different religious and cultural perspectives; create sense making and reflection in their area of work.

Training on USEPA Stack Emission Sampling Methods for PCD OfficersFrequency: 1 run of 1 day each Organiser: SEITrained: 16 pollution control officersFocus: Basic understanding of source sampling concepts; testing calculations; use of source emission test equipment to obtain particulate emission rates from stationary sources based on USEPA methods; report preparation.


Enhancing the Facilitation Skills of NEA Trainers

SEI’s Trainer Development and Engagement Framework serves to support the professional development of experienced NEA officers who double up as trainers in SEI’s in-house programmes. SEI’s 4R approach (Recruit, Reward, Recognition, Relevance) is the core engagement strategy to recruit and cultivate dedicated and motivated NEA trainers. They in turn are instrumental in helping to develop officers who are future ready (ie. relevant, responsive and resilient). To ensure that NEA trainers remain relevant themselves, SEI conducts the Train-the-Trainer Programme to enhance their facilitation skills and provide a platform for them to share best practices and experiences with each other.

Trained:

7 NEA Trainers

Course Run: 1

Evidence & Investigation of Environmental Offences Levels1 & 2

In collaboration with the Legal and Operational Departments, SEI facilitated a review of the course curricula for the ‘Evidence and Investigation of Serious and Complex Environmental Offences’ in

Trained:

31 operational officers

Course Run: 1

FY2016. The course will be re-focused into two levels of training:

• Evidence and Investigation of Environmental Offences Level 1 is a two-day programme pegged at basic level, directed at both entry level and experienced operation officers in NEA enforcement departments. It covers topics such as legal issues, evidential rules, assessment of situation, planning the investigation, powers of investigation, evidence gathering, conducting of interviews, as well as documenting and applying the appropriate standard of proof.

• Evidence and Investigation of Environmental Offences Level 2 is

Animated discussions at the Evidence & Investigation of Environmental Offences Level 1 course.

a two-day programme pegged at advanced level, directed at managers and above in NEA enforcement departments. It covers topics such as documenting the investigation, evaluating the evidence, reporting upwards, taking action, closing the case investigation, and court proceedings.

The pilot run of Evidence and Investigation of Environmental Offences Level 1 was attended by 31 operational officers.


Foundation Programme: Leveraging Technology for Self-Directed Learning

The Foundation Programme aims to provide NEA’s ground and enforcement officers, especially new recruits, with foundational knowledge across NEA’s three key domains of environmental public health, environmental protection, and meteorological services. Since FY2015, SEI has embarked on a blended learning drive to convert all 11 Foundation Modules to e-learning so as to increase content interactivity and optimise classroom time for facilitated and more focused learning. Already, SEI has finished producing e-learning material for Foundation Modules 1, 2, 9 and 11, with the remaining seven modules on track for completion by end FY2017. E-learning for modules 9 and 11 will only be pushed out to learners in FY2017. International Law 101 will also be introduced as a new e-learning module. Participants have welcomed the e-learning experience, saying that it gives them “an overview of the subject before lesson starts” and “extra useful information”. Others have praised it for being “well-structured, easy to access, and user-friendly” as well as for its advantages of being able to “learn at my pace, with notes provided prior to class commencement so that I can read them beforehand”. On top of this, SEI will continue to refresh training content to reflect operational developments.

Module 4: Management of Hawker Centres and Wet MarketsDuration: 2 daysRuns: 3Trained: 82 pax

Module 1: Environmental Laws, Enforcement and ProcedureDuration: 3 days & 2 days*Runs: 2 & 4*Trained: 60 pax &123 pax*

Module 3:Food Hygiene& SafetyDuration: 2 daysRuns: 5Trained: 135 pax

Module 2: Vector ControlDuration: 2.5 days & 2 days*Runs: 3 & 4*Trained: 83 pax & 77 pax*

Module 5: Cleanliness and SanitationDuration: 1 dayRuns: 4Trained: 113 pax

Module 7:Water and Indoor Environment QualityDuration: 2 daysRuns: 3Trained: 68 pax

Module 8:Pollution Control ManagementDuration: 3 daysRuns: 4Trained: 96 pax

Module 6:Waste Managementin SingaporeDuration: 1 dayRuns: 3Trained: 84 pax

Module 9:After DeathServices inSingaporeDuration: 0.5 dayRuns: 2Trained: 48 pax

Module 10: Climate Change and Energy EfficiencyDuration: 0.5 dayRuns: 2Trained: 60 pax

Module 11:3P Partnership & Community EngagementDuration: 1 dayRun: 1Trained: 18 pax

*Blended Learning (e-learning and

classroom sessions)


Industry CapabilitiesSEI is tasked with developing and upskilling Singapore’s environmental industry’s manpower capabilities,to raise its professionalism and service standards.We partner various academic institutions to enlarge our learning network, and create a multiplier effect in environmental training effectiveness.

Environmental Control Officers’ CourseOrganisers: SEI and Singapore PolytechnicFrequency: 14 runsTrained: 401 participantsTrained since 2011: 3,297 participants in 79 runs

Joint ITE-NEA Certificate in Pest ControlOrganisers: SEI and ITEFrequency: 5 runsTrained: 199 participantsTrained since 2010: 1,676 participants in 41 runs

BCA-NEA-PUB Course on Management of Water and Environmental Services for Estate Managers Organisers: SEI, BCA and PUBFrequency: 1 runTrained: 25 participants including Town Council officersTrained since 2013: 215 participants in 8 runs

Joint ITE-NEA Certificate in Pest ManagementOrganisers: SEI and ITEFrequency: 11 runsTrained: 393 participantsTrained since 2010: 2,196 participants in 59 runs

Joint ITE-NEA Course on Swimming Pool Maintenance and Operation for Pool OperatorsOrganisers: SEI and ITEFrequency: 2 runsTrained: 28 participantsTrained since 2007: >780 participants

Customised Courses in Environmental Control,Vector Control & Radiation SafetyFrequency: 7 courses for corporate clients including ICA, EM Services, Skywork Panasonic Filter Solutions& Advanced Material EngineeringTrained: 142 participants

Professional Programmes

Environmental Public Health & EnvironmentalProtection Courses

SEI has worked with the Ministry of Manpower and industry partners to recognise and accredit six NEA licence-based courses under the WSQ Specialist Diploma in Occupational Hygiene. These environmental regulatory courses cover the management of hazardous substances, airborne contaminants,

asbestos, indoor air quality, ionising radiation safety and laser radiation safety. This initiative will allow workers to eventually upgrade their qualifications to that of a diploma.

We have long-standing collaborations with academic institutions such as Singapore Polytechnic and Institute of Technical Education (ITE) to roll out joint certification programmes, as well as government agencies like BCA (Building and Construction Authority) and Singapore’s National Water Agency PUB on an estate management course in water and

KEY ROLE #3 – INDUSTRY CAPABILITIES 21

environmental services. SEI continues to perform regular course reviews with our key stakeholders to update and enhance training curriculum and exams assessment to meet NEA’s stringent licensing requirements.

New NEA-Singapore Polytechnic Environmental Infection Control & Management Course

SEI launched its ‘Train-the-Trainers Programme for Ministries’ Quick Response Teams’ in FY2015 with two runs and 40 participants. Another three runs were conducted in FY2016 for 80 participants. This course has since evolved into the joint ‘NEA-Singapore Polytechnic Environmental Infection Control and Management in Non-Hospital Facilities Course’ with the inaugural run held from 20 to 21 March 2017. The two-day programme provides an overview of environmental infection control measures and management means in non-hospital facilities. It covers the principles of personal protective equipment and disinfection.

SEI will formalise a Memorandum of Cooperation (MOC) with Singapore Polytechnic on this new joint programme in July 2017. Apart from this, the MOC will cover other joint training areas. These include the ‘Environmental Control Officers’ (ECO) Course launched in 2011 for ECOs in the construction industry, as well as the ‘Noise Monitoring Training’

course for NEA officers. SEI intends to explore further training areas with the Singapore Polytechnic in sectors such as vector management and control, as well as energy efficiency.

Organisers: SEI and Singapore PolytechnicFrequency: 4 runs (3 runs in FY16 organised by SEI, only 4th run was jointly organised) Trained: 95 participants Trained since 2015: 135 participantsin 6 runs

Learning how to don and doff personal protective equipment.

Inaugural run of the ‘NEA-Singapore Polytechnic Environmental Infection Control and Management in Non-Hospital Facilities Course’.


Executive Programmes

Inaugural Masterclass in Energy Management

Energy management is a core thrust in SEI’s executive programming, by tackling energy-intensive processes to reduce Singapore’s industrial energy footprint. In FY2016, SEI collaborated with NEA’s Energy Efficiency Conservation

Department to up the ante in environmental learning with an inaugural masterclass in energy management focusing on industrial process heating systems. In another first, subsidies were given to Singapore citizen or PR participants, by supporting partner Devan Nair Institute for Employment and Employability (e2i). Following the success of the first masterclass, SEI rolled-out a second on industrial steam systems, as well as a Professional Sharing Series lecture.

Masterclass: Energy Efficiency Strategies for Industrial Process Heating Systems Dates: 30 May to 1 June 2016Participants: 28 pax including NEA staff, industry energy managers & energy services consultantsSpeaker/Trainer: Mr Richard Bennett, International Process Heating Expert, US Department of EnergyFocus: Systems approach to integrate energy efficiency improvements (eg. fuel-air ratio, robust maintenance regime) into process heating networks to lower energy costs and emissions.

“Averting an environmental crisis caused in part by earlier generations in terms of energy use, greenhouse gas emissions and their contribution to climate change, requires a combination of re-engineering existing

infrastructure and the provision of new infrastructure on a global scale.”

Dr Gopalakrishnan Bhaskaran,Professor at West Virginia University & Director of Industrial Assessment Centre, US Department of Energy at PSS69

Masterclass: Energy Management of Industrial Steam Systems Dates: 13 to 15 March 2017Participants: 20 pax including NEA staff, industry energy managers & energy services consultantsSpeaker/Trainer: Dr Gopalakrishnan Bhaskaran, Professor at West Virginia University and Director of US Department of Energy’s Industrial Assessment CentreFocus: Systems approach to integrate energy improvements in steam systems management (eg. optimal combustion in boilers, waste heat recovery) under different conditions.

Professional Sharing Series (PSS 69): The Role & Challenges of Energy & Environmental Engineers in Sustainable DevelopmentDates: 14 March 2017Participants: 51 pax including public officers, energy and environmental engineers & sustainability practitionersSpeaker/Trainer: Dr Gopalakrishnan Bhaskaran, Professor at West Virginia University and Director of US Department of Energy’s Industrial Assessment Centre Focus: Role of engineers in averting an environmental crisis through innovation; importance of leadership in steering projects towards sustainable outcomes.


Developing the Waste Management Sector

SEI supports national efforts to develop the waste management sector. We work with key stakeholders to promote sustainable waste management to local and regional industries and practitioners. In FY2016, SEI continued its

tripartite collaboration with ISWA (International Solid Waste Association) and WMRAS (Waste Management and Recycling Association of Singapore) by rolling out the NEA-ISWA-WMRAS seminar on hazardous waste. In the same vein, SEI invited local experts to elucidate resource efficiency in the Singapore context.

“Economics is the biggest barrier to what can be recycled. By complementing science with a better understanding of the business context, more viable cases can be found for improving resource efficiency to

enable greater waste reduction and the evolution of sustainable businesses.”

Dr Jonanthan Low, Scientist at A*STAR SIMTech at PSS68

NEA-ISWA-WMRAS TAP Seminar on Hazardous Waste Dates: 14 to 16 July 2016Participants: 23 pax including NEA staff & practitioners from Singapore,HK, Vietnam & AustraliaSpeaker/Trainer: Mr Jean Paul Leglise (ISWA), Mr Eirik Wormstrand (ISWA) Mr Shunichi Honda (UNEP), Ms Cara Quinn (Ramboll) Mr Quek Yong Seng (NEA)Focus: Policies, handling practices, treatment techniques and environmental aspects of hazardous waste management in Europe and Singapore, including government legislation, regulation and enforcement, as well as industry self-regulation and preventive measures.

Professional Sharing Series (PSS 68): Making Do with Less – Improving Resource Efficiency Dates: 30 January 2017Participants: 89 pax including public officers, sustainability practitioners, academic researchers and industry professionalsSpeaker/Trainer: Dr Jonathan Low (A*STAR SIMTech Scientist) Mr Rayson Ng (Deloitte Risk Advisory, Senior Manager)Focus: Dr Low promoted examining the life cycle of operational outputs to align and focus sustainability efforts and shared SIMTech’s research on industrial symbiosis. Mr Ng emphasised establishing a circular economy governed by limiting inputs at source, regenerating waste to resource, and curbing externalities.


Scan the QR code to read any issue of ENVISION magazine.

Environmental Mindshare

Long before sustainability became a buzzword, Singapore was already leading the field with its clean and green practices. Today, SEI continues to catalyse environmental thought leadership and broaden mindshare for NEA with our varied initiatives including a bi-annual environmental magazine, experiential visits to environmental facilities around Singapore, our international programme, organising high-level plenaries, and more.

ENVISION Magazine: Profiling Singapore’s Environmental Achievements

Since 2012, the biannual ENVISION magazine has stayed its course in showcasing Singapore’s experience and perspectives in many aspects of environmental management. From technology briefings, expert interviews, policy announcements, best-practices guides, and project case studies, ENVISION magazine provides a diversity of material to inform discussions so as to achieve a cleaner and healthier environment for all. The publication also explores regional and global environmental perspectives, sharing practitioner insights from a variety of industry backgrounds. As NEA’s technical publication, each of the 12 issues published to date covers a specific environmental theme. In FY2016, SEI published:

The Growing Gravity of the Circular Economy: Will Asia be Next?

Worldwide, the circular economy is gaining momentum. What could it hold for Asian economies? Explore this topic and the great business case behind resource efficiency. Issue 12 also provides useful insights into the decline of diesel, the rise of electric vehicles, Pulau Semakau’s renewables microgrid testbed, Singapore’s battle against Zika, the field of synbio, and environmental education for upcoming generations.

ENVISION Issue 12 ENVISION Issue 11

Creating Lasting Value: Will Cities & Companies Rise to the Challenge?

Issue 11 explores the rising pressure global cities and companies face to create lasting value for their constituents and stakeholders. In light of challenges like climate change, the days of quick fixes and short-term thinking are rapidly coming to a close. Drawing on the insights shared at CleanEnviro Summit Singapore 2016, this issue showcases some of the innovative clean and green solutions adopted by industries. Topics discussed include planning for climate change, improving governance, saving energy, community engagement, industry upskilling, improving the cleaning and waste industry workforce, and a guide to sustainability reporting.

KEY ROLE #4 – ENVIRONMENTAL MINDSHARE 25

International Programme Exports Singapore’s Environmental Expertise

SEI is the go-to partner for Singapore’s Ministry of Foreign Affairs (MFA) when it comes to sharing and exporting Singapore’s environmental expertise. We are an integral part of Singapore’s efforts to support the United Nations in increasing worldwide quality of living as articulated in the UN’s Sustainable

Delegates from five countries gather in Singapore for a meaningful exchange on the health benefits of taking action on climate change.

Learning visit to a wet market to glean first-hand insights into Singapore’s food hygiene management practices.

Singapore-United States TCTP on Health Benefits of Taking Action on Climate ChangeDates: 5 to 9 September 2016Participants: 23 pax from Cambodia, Laos, The Philippines, Thailand, and VietnamOrganisers: SEI, Ministry of Foreign Affairs, United States Department of State, US Environmental Protection Agency, US Centers for Disease Control and Prevention, National Oceanic and Atmospheric AdministrationFocus: Understand climate-related determinants of health in ASEAN; handle data and tools related to air quality, heat-related health impacts, and climate-sensitive diseases (especially mosquito-borne diseases); model the health, environmental, and economic co-benefits from reducing climate-related emissions; develop country-specific action plans to tackle related issues

Singapore-Thailand TCTP on Food Hygiene Management for Cambodia, Laos, Myanmar and Vietnam Dates: 17 to 21 October 2016Participants: 24 pax from Cambodia, Laos, Myanmar, and VietnamOrganisers: SEI, Ministry of Foreign Affairs, Agri-Food and Veterinary Authority of Singapore, Select Group, NTUC Fairprice Co-operative, Thailand International Cooperation Agency, National Food Institute (Thailand)Focus: Singapore’s policies and regulatory framework for food hygiene management; Singapore’s food import control system, and public health standards in grading and licensing food establishments, food preparation and handling; Singapore’s and Thailand’s strategies, best practices and experiences in food hygiene management; learning visits; develop country-specific action plans to tackle related issues

Development Goals. By conducting environmental training under MFA’s Third Country Training Programme (TCTP) on Singapore’s shores, SEI brings together a host of local and international partners in a vibrant

exchange of knowledge and ideas. In this way, NEA officers are kept abreast of global developments that may invariably impact Singapore.


Organising High-Level Plenaries at International Summits

SEI represented NEA as part of an inter-agency workgroup comprising Singapore’s National Water Agency PUB and Centre for Liveable Cities to conceptualise, develop and deliver the high-level plenaries of three mega events hosted in Singapore – World Cities Summit (WCS), CleanEnviro Summit Singapore (CESS) and Singapore International Water Week (SIWW). Collectively, WCS, CESS and SIWW received over 21,000 delegates from all over the world. The summits were held from 10 to 14 July 2016 at Sands Expo and Convention Centre.

The high-level plenaries discussed cross-cutting solutions in urban planning, water and the environment with the over-arching theme of “Towards a Liveable, Sustainable and Resilient Future”. The sessions started with an In-Conversation with Deputy Prime Minister (DPM) of Singapore Mr Tharman Shanmugaratnam who gave his perspectives on the plenary theme, moderated by Ambassador-at-Large Professor Tommy Koh. The second plenary discussed “Governance and Leadership for a Liveable, Sustainable and Resilient Future”, while the third focused on “Partnership and Collaborations for a Liveable, Sustainable and Resilient Future”. The panels had a good representation of global leaders in government, international organisations and

In-conversation with DPM Mr Tharman Shanmugaratnam, moderated by Ambassador-at-Large Professor Tommy Koh.

businesses. They engaged in a dynamic exchange of insights and experiences. Delegates were equally participative, livening up the sessions with their views and questions.

New SEI Corporate Video

SEI has produced a new corporate video encapsulating our four key roles as outlined in this yearbook. It pays tribute to SEI’s many internal and external partnerships, and showcases our latest endeavours in workplace learning, e-learning, mobile apps and gamification. Scan the QR code to watch the video on SEI’s YouTube channel or access it from the SEI website (www.nea.gov.sg/sei).

PEEL Trails: Mobile Apps Add Information and Interactivity

The Programme for Environmental Experiential Learning (PEEL) Trails take participants on guided field trips to environmental facilities around Singapore. This programme has been

Two new mobile apps were released for the PEEL Recycling Trail (left) and Clean Air Trail (right) in FY2016.

progressively augmented with a series of mobile apps. In FY2015, the first Clean Land Trail app was unveiled, packed with features that delivered supplementary bite-sized information, as well as fun games and quizzes.

FY2016 saw the release of two more mobile apps for the Recycling and Clean Air Trails, both leveraging the Pocket Trips platform. The Recycling Trail app covers the four categories of recyclables collection: from homes, twin bins, cash for trash, and collection points. Users discover that there is a good range of recycling facilities available in Singapore including household waste sorting, wood waste recycling, construction waste recycling and food waste recycling. Similarly, the Clean Air Trail app addresses a cluster of related topics including sources of air pollution, monitoring of air trends, land use planning as well as enforcement and monitoring.

As part of refinements to the PEEL Trails programme, the Clean Water Trail was discontinued in FY2016 to refocus on the remaining five trails (Clean Land, Clean Air, Recycling, Public Health and Climate Change) that are more closely aligned to NEA’s operational domains.


Total No. of Industry Courses = 53

Industry Programmes for Industry Professionals Industry Programmes for Industry Professionals

COURSENO. OF RUNS

Basic Ionising Radiation Safety (General) 7Basic Ionising Radiation Safety (Industrial Radiography) 1Basic Ionising Radiation Safety (Security Screening) (R1) - Customised for ICA

1

Basic Ionising Radiation Safety (Security Screening) (L5) - Customised for ICA

1

Basic Laser Radiation Safety 4Basic Laser Radiation Safety - Customised for Advanced Material Engineering Pte Ltd (AME)

1

Basic Laser Radiation Safety - Customised for Skyworks Panasonic Filter Solutions Singapore Pte Ltd

3

Joint BCA-NEA-PUB Course on Management of Water and Environment Services for Estate Managers

1

Joint ITE-NEA Certification in Pest Control 5Joint ITE-NEA Certification in Pest Management 11Joint ITE-NEA Course on Swimming Pool Maintenance and Operation

2

Programme for Environmental Experiential Learning (PEEL) Exclusive Public Health Trail for the Public Service Week 2016

1

Programme for Environmental Experiential Learning (PEEL) Clean Air Trail

1

Programme for Environmental Experiential Learning (PEEL) Clean Land Trail

2

Programme for Environmental Experiential Learning (PEEL) Climate Change Trail

1

Programme for Environmental Experiential Learning (PEEL) Public Health Trail

1Total No. of Public Lectures, Masterclasses & Seminars = 5

Public Lectures, Masterclasses & Seminars

DATE COURSE14 to 16 Jul 2016

NEA-ISWA-WMRAS TAP Seminar on Hazardous Waste Management

13 Jan 2017

Professional Sharing Series (PSS68): “Making Do with Less – Improving Resource Efficiency”

14 Mar 2017

Professional Sharing Series (PSS69): “The Role and Challenges of Energy and Environment Engineers in Sustainable Development”

30 May to1 June 2016

Proficiency Masterclass on Industrial Process Heating Systems

13 to 15 Mar 2017

Proficiency Masterclass on Industrial Steam Systems

Programme for Environmental Experiential Learning (PEEL) Recycling Trail

1

Severe Weather Systems & Natural Disasters 1Train-The-Trainers (TTT) Programme for Ministries’ Quick Response Teams (QRT)

3

Understanding the Singapore Weather 2Vector Management and Control for Companies 2Vector Management and Control for Property Officers - Customised for EM Service Pte Ltd

1

COURSE LISTING 28

Completed SEI Programmes in FY2016

In-house Programmes for NEA Staff

COURSENO. OF RUNS

Air Pollution Control Equipment Workshop 2Analytics in Government Speaker Series: IT Transformation & Analytics

1

Analytics in Government Speaker Series: Analytics @ LTA: Data-Driven Transformation

1

Evidence and Investigation of Environmental Offences (Level 1)

1

Foundation Module 1: Environmental Laws, Enforcement and Procedure

2

Foundation Module 1: Environmental Laws, Enforcement and Procedures (Blended Learning)

4

Foundation Module 2: Vector Control 3Foundation Module 2 : Vector Control (Blended Learning) 4Foundation Module 3: Food Hygiene and Safety 5Foundation Module 4: Management of Hawker Centres & Wet Markets

3

Foundation Module 5: Cleanliness & Sanitation 4Foundation Module 6: Waste Management in Singapore 3Foundation Module 7: Water & Indoor Environment Quality 3Foundation Module 8: Pollution Control Management 4Foundation Module 9: After Death Services in Singapore 2Foundation Module 10 : Climate Change and Energy Efficiency

2

Foundation Module 11: 3P Partnership and Community Engagement

1

LEAP - Leaders in Environmental Action Programme 1MEWR Sling: Decoding Consumer Insights & Business Practices for Environmental Sustainability Cap-and-Trade Experiment

1

MEWR Sling: Distinguished Guest Lecture - The Design of Economic Instruments: Lessons Learnt from the Great US SO2 Cap-and-Trade Experiment

1

NEXT - NEA Executive Training Programme 3Noise Monitoring Training for NEA Officers 3Operational Engagement Workshop for Cemetery, Crematorium and Columbarium Officers

2

Training on USEPA Stack Emission Sampling Methods for PCD Officers

1

Train-The-Trainer Workshop (Trainer Facilitation Skills) 1

Total No. of In-house Programmes = 58Total No. of International Programmes = 17

DATE COURSE19 May 2016

Solid Waste Management in Singapore for Business Executives from the Power Industry of India

23 - 27 May 2016

Urban Climate Change Adaptation and Resilience Training for Government Officials of Asian Countries

11 Jul 2016 Solid Waste Management in Singapore for Government Officials of India

13 Jul 2016 Solid Waste Management in Singapore for Government Officials of India

21 Jul 2016 Sustainable Waste Management for a Sustainable Singapore for Officials of Douliu City, Taiwan

1 - 5 Aug 2016

Climate Change Adaptation Strategies for Government Officials of Small Island Developing States

15 - 26 Aug 2016

Sustainable Development and Environmental Management for Government Officials of Asia-Pacific Countries

22 Aug 2016 Solid Waste Management in Singapore for Government Officials of India

5 - 9 Sep 2016

Health Benefits of Taking Action on Climate Change for Government Officials of ASEAN Countries

17 - 21 Oct 2016

Food Hygience Management for Government Officials of Cambodia, Laos, Myanmar and Vietnam (CLMV)

19 Oct 2016 Environmental Protection and Management in Singapore for Officials of Nanjing, China

14 - 18 Nov 2016

Climate Change Adaptation Strategies for Government Officials of Asia-Pacific Countries

25 Nov 2016 Solid Waste Management in Singapore for National Institution for Transforming India (NITI Aayog)

29 Nov 2016 Management of Hawker Centres in Singapore for Government Officials of Suzhou Suqian Industrial Park (SSIP), China

2 Dec 2016 Management of Hawker Centres in Singapore for Government Officials of Fujian, China

13 - 17 Feb 2017

Urban Solid Waste Management for Government Officials of Asia-Pacific Countries

27 - 29 Mar 2017

Thailand-Singapore Civil Service Exchange Programme (CSEP) on Environmental Law and Enforcement for Officials of Thailand

International Programmes forOverseas Delegates

COURSE LISTING29

Left to Right

Row 1: Michelle Tay (Senior Assistant Director/Environmental Learning Centre), Tan Ban Thong (Senior Assistant Director/Environmental Learning Centre), Ong Eng Kian (Director/Singapore Environment Institute), Annie Tan (Deputy Director/Environmental Learning Centre), Ho Cheng Hoon (Deputy Director/Knowledge and Resource Centre), Aw Eng Lim (Deputy Director/Singapore Environment Institute)

Row 2: Gloria Seow, Mastura Mohd, Tina Chin, Vithiiya Gajandaran, Norazurah Abdul Hamid, Juliana Jayus, Susila Devi,Lynda Lim, Shaheera Mohammad Iqhbal, Nabilah Sabrie, Tan Hui Shin, Chua Buay Eng

Row 3: Chris Tobias, Steve Chia, Jeffrey Chan, Tan Meng Hwee, Foo Chee Yuan, Lim Hock Ngam, Balaji Ragothaman,Liew Wen Hwee, Lum Foo Wing, Toh Choo Seng

Team SEI

TEAM SEI 30

SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY MANAGEMENT URBAN ENVIRONMENTAL MANAGEMENT SUSTAINABILITY TRAINING KNOWLEDGE CENTRE PROMOTE ENVIRONMENT HUB INNOVATIVE SOLUTIONS THOUGHT LEADERSHIP ENVIRONMENTAL MANAGEMENT TECHNICAL EXPERTISE BEST PRACTICES COLLABORATIONS WORKSHOPS SEMINARS PROGRAMMES TECHNICAL SKILLSETS GREEN TECHNOLOGIES SOLID WASTE MANAGEMENT FUTURE READY GAMIFICATION LEARNING KNOWLEDGE MANAGEMENT LEARNING KNOWLEDGE MANAGEMENT LEARNING TECHNOLOGIES OPERATIONAL EXCELLENCE EXPERIENTIAL LEARNING PARTNERSHIPS MOBILE APPS E-LEARNING MOBILE LEARNING ENVIRONMENTAL LICENSING JOINT CERTIFICATIONS SUSTAINABLE DEVELOPMENT ENERGY

SEI’s Yearbook is printed on FSC paperRead more about SEI in NEA’s Annual Report FY2016 which can be found on www.nea.gov.sg

1 Kay Siang Road, #08-01, #09-01/02, Singapore 2489221800-CALL-NEA (1800-2255-632) [email protected]

www.nea.gov.sg/sei

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KNOWLEDGE FY2016 SINGAPORE ENVIRONM

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