singapore management university library survey report · 2018. 4. 4. · singapore management...

Singapore Management University

Scope: All respondents

February 2018

Library Survey Report

Contents

Response Statistics .............................................................................................................................................................................................................1

Weighted Performance Index ……………………………………………………………………………………………………………………………………..2

Overall satisfaction .............................................................................................................................................................................................................4

Best practice categories graph ........................................................................................................................................................................................5

Advocacy .............................................................................................................................................................................................................10

Importance, Performance, Gap Scores and Gap Grids …………………………………………………………..…………………………………………………………..…………………………………………………………..14

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Total

Which Library do you use more? n %

Li Ka Shing Library 2284 86.5%

Kwa Geok Choo Law Library 354 13.4%

Unspecified 1 0.0%

What is your major area of study, research or teaching?

Accountancy 379 14.4%Business 1026 38.9%Economics 256 9.7%Information Systems 389 14.7%Law 237 9.0%Social Sciences 267 10.1%Others 84 3.2%

Unspecified 1 0.0%

Position

Undergraduate year 1 587 22.2%



Undergraduate year 4 & above 464 17.6%

Exchange student 15 0.6%

Graduate: Masters 233 8.8%

Graduate: Doctoral 46 1.7%

Faculty: Professor 13 0.5%

Faculty: Associate Professor 25 0.9%

Faculty: Assistant Professor 20 0.8%

Faculty: Lecturer/Senior Lecturer 7 0.3%

Staff: Researcher 27 1.0%

Staff: Other administration position 111 4.2%

Others 32 1.2%

Unspecified 1 0.0%

Are you an international (non-exchange) student?

Yes 390 14.8%

No 2248 85.2%

Unspecified 1 0.0%

2639

Singapore Management University Library Survey, February 2018Response statistics

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Singapore Management University Library Survey, February 2018

Weighted performance index

Communication Service Delivery

Facilities &

Equipment

Information

Resources

Weighted

Total

Weighting 18% 28% 24% 30% 100%

February 2018 77.9% 80.8% 78.3% 80.8% 79.7%

Highest performer in database 80.4% 83.6% 83.2% 85.8% 82.9%

Median 77.5% 80.6% 77.1% 82.1% 79.6%

Lowest performer in database 70.7% 77.1% 66.5% 78.1% 74.2%

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Weighted performance index

0

79.7%

0.0%0%

20%

40%

60%

80%

100%

February 2018

We

igh

ted

pe

rfo

rma

nce

ind

ex

1st quartile

2nd quartile

3rd quartile

4th quartile

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Overall how satisfied are you with the Library?

5.72

1

2

3

4

5

6

7

February 2018

Pe

rfo

rma

nce

me

an

1st quartile

2nd quartile

3rd quartile

4th quartile

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Best practice categories graph

Best practice categories

43 1

2

1

2

3

4

5

6

7

Communication Service Delivery Facilities & Equipment Information Resources

February 2018

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Communication

31 2

1

2

3

4

5

6

7

I am informed about the Library services The Library website provides useful information Library signage is clear

February 2018




Service Delivery

1 7 86

109 4

2 3 5

1

2

3

4

5

6

7

Opening hoursmeet my

needs

Books andarticles I have

requestedfrom other

Libraries aredeliveredpromptly

Online enquiryservices (e.g.Email, LibraryChat) meet my

needs

Face-to-faceenquiry

services meetmy needs

Libraryworkshops,classes and

tutorials helpme with mylearning and

researchneeds

The Libraryanticipates mylearning and

researchneeds

The items I'mlooking for on

the libraryshelves are

usually there

I can get helpfrom librarystaff when I

need it

Library staffprovide

accurateanswers to my

enquiries

Self Service(e.g. self-check

loans,requests,renewals,

holds) meetsmy needs

February 2018




Facilities & Equipment

5 6 4

13

2

1

2

3

4

5

6

7

I can find a place in theLibrary to work in a

group when I need to

A computer is availablewhen I need one

Laptop facilities (e.g.desks, power) in the

Library meet my needs

I can get wireless accessin the Library when I

need to

Printing, scanning andphotocopying facilities in

the Library meet myneeds

I can find a quiet placein the Library to study

when I need to

February 2018




Information Resources

7 14

32

5

6

1

2

3

4

5

6

7

Informationresources located in

the Library (e.g.books, journals,DVDs) meet my

learning andresearch needs

Online resources(e.g. online articles,databases, ebooks)

are useful for mystudies and help mewith my learning and

research needs

Course specificresources (onlineand in the reserve

collection) meet mylearning needs

When I am awayfrom campus I canaccess the Library

resources andservices I need

The Library searchengine enables mefind relevant libraryresources quickly

Access to Libraryinformation

resources has helpedme to be successful

at university

I find it easy to usemobile devices (e.g.tablets and phones)

to access onlineresources

February 2018


Advocacy

How likely are you to recommend the library service to other students?

Total responses: 2519 respondents

Detractors = 13% Passives = 43% Promoters = 44%

Likelihood of recommending

= 44% Promoters –13% Detractors

= 31

Key: >10 There are at least 11% more Promoters than Detractors.

-10 –10 There are a similar number of Promoters and Detractors.

< -10 There are at least 11% less Promoters than Detractors.

0% 0% 0% 1% 1%4%

7%

16%

27%

22% 22%

0%

10%

20%

30%

40%

50%

0Not at all

likely

1 2 3 4 5 6 7 8 9 10Most likely

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How frequently do you visit the library?


36%

44%

14%

5%0%

0%

20%

40%

60%

80%

100%

Daily Weekly Monthly Quarterly Never

- 11 -


How frequently do you visit the Campus?


82%

16%

1% 1% 0%0%

20%

40%

60%

80%

100%


- 12 -


How often do you access library resources


17%

9%

26%

44%

4%

0%

20%

40%

60%

80%

100%


- 13 -


Top 10 factors —All respondents

2639 responses

Most important factors Mean Highest performing factors Mean Lowest performing factors Mean Largest gaps (I - P) Mean

I can get wireless access in the

Library when I need to6.60



I can find a place in the Library to

work in a group when I need to4.81

I can find a quiet place in the Library

to study when I need to1.49



I can get help from library staff when I

need it5.97





Printing, scanning and photocopying

facilities in the Library meet my needs6.43

Library staff provide accurate

answers to my enquiries5.88

I find it easy to use mobile devices

(e.g. tablets and phones) to access

online resources

5.14Printing, scanning and photocopying


Laptop facilities (e.g. desks, power) in

the Library meet my needs6.27

Online resources (e.g. online articles,

databases, ebooks) are useful for my

studies and help me with my learning

and research needs

5.85A computer is available when I need

one5.26



online resources

0.63




and research needs

6.20Laptop facilities (e.g. desks, power) in


I am informed about the Library

services5.27 Opening hours meet my needs 0.46

Opening hours meet my needs 6.19

When I am away from campus I can

access the Library resources and

services I need

5.83

Library workshops, classes and

tutorials help me with my learning

and research needs



The Library search engine enables

me find relevant library resources6.16

Face-to-face enquiry services meet

my needs5.83

The Library anticipates my learning

and research needs5.35





services I need

6.14

Self Service (e.g. self-check loans,

requests, renewals, holds) meets my

needs

5.82The Library website provides useful

information5.51

The items I'm looking for on the

library shelves are usually there0.40




me find relevant library resources

quickly

5.75The items I'm looking for on the





and research needs

0.35


need it6.08 Opening hours meet my needs 5.73

Books and articles I have requested

from other Libraries are delivered

promptly

5.56



services I need

0.31

Factors rated top 10 in importance

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2639 responses

Importance Performance

Mean Rank Mean Rank

I can get wireless access in the Library when I need to 6.60 1 6.35 1

I can find a quiet place in the Library to study when I need to 6.48 2 4.99 25

Printing, scanning and photocopying facilities in the Library meet my needs 6.43 3 5.62 14

Laptop facilities (e.g. desks, power) in the Library meet my needs 6.27 4 5.84 5

Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs 6.20 5 5.85 4

Opening hours meet my needs 6.19 6 5.73 10

The Library search engine enables me find relevant library resources quickly 6.16 7 5.75 9

When I am away from campus I can access the Library resources and services I need 6.14 8 5.83 6

I can find a place in the Library to work in a group when I need to 6.13 9 4.81 26

I can get help from library staff when I need it 6.08 10 5.97 2

Course specific resources (online and in the reserve collection) meet my learning needs 6.00 11 5.69 11

Library staff provide accurate answers to my enquiries 5.99 12 5.88 3

Access to Library information resources has helped me to be successful at university 5.92 13 5.67 12

The items I'm looking for on the library shelves are usually there 5.92 14 5.51 18

Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs 5.84 15 5.82 8

Face-to-face enquiry services meet my needs 5.78 16 5.83 7

The Library website provides useful information 5.77 17 5.51 19

I find it easy to use mobile devices (e.g. tablets and phones) to access online resources 5.76 18 5.14 24

Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.69 19 5.66 13

Library signage is clear 5.66 20 5.57 16

Books and articles I have requested from other Libraries are delivered promptly 5.57 21 5.56 17

Online enquiry services (e.g. Email, Library Chat) meet my needs 5.54 22 5.61 15

The Library anticipates my learning and research needs 5.42 23 5.35 20

I am informed about the Library services 5.26 24 5.27 22

Library workshops, classes and tutorials help me with my learning and research needs 5.07 25 5.31 21

A computer is available when I need one 5.02 26 5.26 23

Mean importance scores —All respondents



2639 responses

Performance Importance

Mean Rank Mean Rank



























Mean performance score —All respondents



2639 responses

Gap Importance

Mean Rank Mean Rank






















I am informed about the Library services -0.01 22 5.26 24

Face-to-face enquiry services meet my needs -0.05 23 5.78 16

Online enquiry services (e.g. Email, Library Chat) meet my needs -0.06 24 5.54 22

A computer is available when I need one -0.24 25 5.02 26

Library workshops, classes and tutorials help me with my learning and research needs -0.25 26 5.07 25

Mean gap scores —All respondents


Singapore Management University Library Survey, February 2018Best practice categories gap grid —All respondents

2639 responses

Performance means x 10 Statements

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about the Library services

70 70 2 The Library website provides useful information

69 69 3 Library signage is clear

68 68 4 Library workshops, classes and tutorials help me with my learning and research needs

67 67 5 The Library anticipates my learning and research needs

66 18 66 6 Opening hours meet my needs

65 14 65 7 Books and articles I have requested from other Libraries are delivered promptly

64 19 64 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs

63 17 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs

626,24

21 62 10 Face-to-face enquiry services meet my needs

61 15 23 13 61 11 The items I'm looking for on the library shelves are usually there

60 22 12 60 12 Library staff provide accurate answers to my enquiries

59 11 25 59 Median 13 I can get help from library staff when I need it

58 26 28,10

58 14 I can find a quiet place in the Library to study when I need to

57 3 20 57 15 I can find a place in the Library to work in a group when I need to

56 7 56 16 A computer is available when I need one

55 9 55 17 Laptop facilities (e.g. desks, power) in the Library meet my needs

54 5 54 18 I can get wireless access in the Library when I need to

53 1 53 19 Printing, scanning and photocopying facilities in the Library meet my needs

52 52 20 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

51 4 51 21 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs

50 16 50 22 Course specific resources (online and in the reserve collection) meet my learning needs

49 49 23 When I am away from campus I can access the Library resources and services I need

48 48 24 The Library search engine enables me find relevant library resources quickly

47 47 25 Access to Library information resources has helped me to be successful at university

46 46 26 I find it easy to use mobile devices (e.g. tablets and phones) to access online resources

45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9

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Singapore Management University Library Survey, February 2018Top 5 importance scores by demographic

Which Library do you use more?

Li Ka Shing Library (2284 responses) Importance mean

I can get wireless access in the Library when I need to 6.58

I can find a quiet place in the Library to study when I need to 6.46

Printing, scanning and photocopying facilities in the Library meet my needs 6.42

Laptop facilities (e.g. desks, power) in the Library meet my needs 6.26

Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs 6.19

Kwa Geok Choo Law Library (354 responses) Importance mean




I can find a place in the Library to work in a group when I need to 6.32


Unique factor


Singapore Management University Library Survey, February 2018Top 5 performance scores by demographic


Li Ka Shing Library (2284 responses) Performance mean


I can get help from library staff when I need it 5.96

Library staff provide accurate answers to my enquiries 5.88


When I am away from campus I can access the Library resources and services I need 5.84

Kwa Geok Choo Law Library (354 responses) Performance mean



Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs 5.91



Unique factor


Singapore Management University Library Survey, February 2018Top 5 gap scores by demographic


Li Ka Shing Library (2284 responses) Gap score




I find it easy to use mobile devices (e.g. tablets and phones) to access online resources 0.58


Kwa Geok Choo Law Library (354 responses) Gap score






Unique factor



Top 10 factors —Which Library do you use more? - Li Ka Shing Library

2284 responses













need it5.96











online resources








and research needs

5.86I am informed about the Library

services5.29



online resources

0.58




and research needs

6.19



services I need


one5.32



Opening hours meet my needs 6.18Laptop facilities (e.g. desks, power) in




and research needs

5.32



quickly

0.39




my needs5.83


and research needs5.36 Opening hours meet my needs 0.38



services I need

6.12



needs


information5.52




work in a group when I need to6.09 Opening hours meet my needs 5.80






and research needs

0.33


need it6.08



quickly

5.75



promptly

5.56



services I need

0.28


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2284 responses


Mean Rank Mean Rank



























Mean importance scores —Which Library do you use more? - Li Ka Shing Library



2284 responses


Mean Rank Mean Rank



























Mean performance score —Which Library do you use more? - Li Ka Shing Library



2284 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Which Library do you use more? - Li Ka Shing Library


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Which Library do you use more? - Li Ka Shing Library

2284 responses











62 6 21 62 10 Face-to-face enquiry services meet my needs

61 15 24 23 13 61 11 The items I'm looking for on the library shelves are usually there



588,10


57 26 2 3 20 57 15 I can find a place in the Library to work in a group when I need to






514,16

51 21 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs

50 50 22 Course specific resources (online and in the reserve collection) meet my learning needs





45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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Top 10 factors —Which Library do you use more? - Kwa Geok Choo Law Library

354 responses













need it6.00

A computer is available when I need

one4.90







needs

5.91



online resources








to study when I need to5.14 Opening hours meet my needs 1.00




services5.17



online resources

0.90




my needs5.82








and research needs

6.28




and research needs

5.81 Opening hours meet my needs 5.29



quickly

0.52



quickly

6.26



services I need

5.76



and research needs

5.30



services I need

0.49



services I need

6.25



quickly

5.74The Library anticipates my learning


Course specific resources (online and

in the reserve collection) meet my

learning needs

0.48



learning needs

6.14

Access to Library information

resources has helped me to be

successful at university






and research needs

0.47


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354 responses


Mean Rank Mean Rank



























Mean importance scores —Which Library do you use more? - Kwa Geok Choo Law Library



354 responses


Mean Rank Mean Rank



























Mean performance score —Which Library do you use more? - Kwa Geok Choo Law Library



354 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Which Library do you use more? - Kwa Geok Choo Law Library


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Which Library do you use more? - Kwa Geok Choo Law Library354 responses






67 18 67 5 The Library anticipates my learning and research needs



64 64 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs

63 15 6 24 21 17 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs

62 23 62 10 Face-to-face enquiry services meet my needs

61 22 61 11 The items I'm looking for on the library shelves are usually there

60 11 25 12 13 60 Median 12 Library staff provide accurate answers to my enquiries

59 26 2 8 59 13 I can get help from library staff when I need it

58 20 10 58 14 I can find a quiet place in the Library to study when I need to

57 7,3 57 15 I can find a place in the Library to work in a group when I need to

56 56 16 A computer is available when I need one


54 54 18 I can get wireless access in the Library when I need to


52 1 52 20 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs

51 51 21 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs



48 4 48 24 The Library search engine enables me find relevant library resources quickly

47 16 47 25 Access to Library information resources has helped me to be successful at university


45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Accountancy (379 responses) Importance mean






Business (1026 responses) Importance mean






Economics (256 responses) Importance mean






Information Systems (389 responses) Importance mean






Law (237 responses) Importance mean




The Library search engine enables me find relevant library resources quickly 6.55


Social Sciences (267 responses) Importance mean






Others (84 responses) Importance mean






Unique factor




Accountancy (379 responses) Performance mean






Business (1026 responses) Performance mean






Economics (256 responses) Performance mean




Face-to-face enquiry services meet my needs 5.80


Information Systems (389 responses) Performance mean






Law (237 responses) Performance mean






Social Sciences (267 responses) Performance mean






Others (84 responses) Performance mean






Unique factor




Accountancy (379 responses) Gap score






Business (1026 responses) Gap score






Economics (256 responses) Gap score






Information Systems (389 responses) Gap score






Law (237 responses) Gap score






Social Sciences (267 responses) Gap score






Others (84 responses) Gap score

The items I'm looking for on the library shelves are usually there 0.57



Library signage is clear 0.28


Unique factor



Top 10 factors —What is your major area of study, research or teaching? - Accountancy

379 responses













need it6.01











online resources







needs


one5.37



online resources

0.40




services5.38






and research needs

6.14



services I need





quickly

6.09Face-to-face enquiry services meet

my needs5.91



and research needs

5.44




and research needs

0.29


need it6.07




and research needs


information5.51



quickly

0.24







The Library website provides useful

information0.21



services I need

6.04 Opening hours meet my needs 5.79 Library signage is clear 5.67I can get wireless access in the



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379 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Accountancy



379 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Accountancy



379 responses

Gap Importance

Mean Rank Mean Rank

















The Library anticipates my learning and research needs -0.02 17 5.39 23


Library signage is clear -0.05 19 5.62 19

Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs -0.09 20 5.84 13


Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs -0.16 22 5.55 20



Books and articles I have requested from other Libraries are delivered promptly -0.21 25 5.51 21


Mean gap scores —What is your major area of study, research or teaching? - Accountancy


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Accountancy

379 responses








65 14 19 65 7 Books and articles I have requested from other Libraries are delivered promptly




6121,24

13 61 11 The items I'm looking for on the library shelves are usually there

60 1512,23

60 12 Library staff provide accurate answers to my enquiries

59 22 59 13 I can get help from library staff when I need it

58 11 25 8 58 Median 14 I can find a quiet place in the Library to study when I need to

57 26 2 10 57 15 I can find a place in the Library to work in a group when I need to

563,20

56 16 A computer is available when I need one

55 9,7 55 17 Laptop facilities (e.g. desks, power) in the Library meet my needs

54 5,1 54 18 I can get wireless access in the Library when I need to

53 53 19 Printing, scanning and photocopying facilities in the Library meet my needs








45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Top 10 factors —What is your major area of study, research or teaching? - Business

1026 responses













need it5.95











online resources








and research needs


services5.22



online resources

0.67




services I need

5.85



and research needs






and research needs

6.18Library staff provide accurate



one5.30



quickly

0.41







services I need


my needs5.80







quickly

6.10



needs

5.75



promptly

5.48




and research needs

0.32


need it6.04




information5.52



services I need

0.28


© Insync Surveys

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1026 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Business



1026 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Business



1026 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —What is your major area of study, research or teaching? - Business


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Business1026 responses











62 15 6 21 62 10 Face-to-face enquiry services meet my needs

61 24 23 61 11 The items I'm looking for on the library shelves are usually there

60 22 12 13 60 12 Library staff provide accurate answers to my enquiries


58 26 8 10 58 14 I can find a quiet place in the Library to study when I need to

57 2 57 15 I can find a place in the Library to work in a group when I need to

56 3 20 56 16 A computer is available when I need one


54 5 7 54 18 I can get wireless access in the Library when I need to



51 4 16 51 21 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs






45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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Top 10 factors —What is your major area of study, research or teaching? - Economics

256 responses













need it5.95










one5.17






my needs5.80



online resources





needs

5.76



and research needs





quickly

6.08




and research needs


services5.24



online resources

0.48




and research needs







quickly

0.40


need it6.03




information5.45







services I need





services I need

0.31



services I need





promptly

5.59




and research needs

0.29


© Insync Surveys

- 45 -


256 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Economics



256 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Economics



256 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —What is your major area of study, research or teaching? - Economics


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Economics256 responses








65 65 7 Books and articles I have requested from other Libraries are delivered promptly

64 14 19 64 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs

63 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs



60 15 23 21 12 13 60 12 Library staff provide accurate answers to my enquiries


5822,25

8 58 Median 14 I can find a quiet place in the Library to study when I need to


567,20








49 4 49 23 When I am away from campus I can access the Library resources and services I need




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© Insync Surveys

Imp

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- 49 -


Top 10 factors —What is your major area of study, research or teaching? - Information Systems

389 responses













need it5.91










one5.22



Opening hours meet my needs 6.15 Opening hours meet my needs 5.78



online resources





my needs5.77


services5.25



online resources

0.33




and research needs

6.04




and research needs

5.77



and research needs




need it6.04



needs





quickly

0.30





services I need


information5.43




and research needs

0.27



quickly





promptly





services I need

5.96



learning needs




information0.27


© Insync Surveys

- 50 -


389 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Information Systems



389 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Information Systems



389 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —What is your major area of study, research or teaching? - Information Systems


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Information Systems

389 responses







66 66 6 Opening hours meet my needs



63 14 19 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs



6017,

23,24 21 13 60 12 Library staff provide accurate answers to my enquiries

59 22 12 59 13 I can get help from library staff when I need it

58 11 10 58 Median 14 I can find a quiet place in the Library to study when I need to

57 23,25

8,20

57 15 I can find a place in the Library to work in a group when I need to












45 45

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43 43

42 42

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© Insync Surveys

Imp

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- 54 -


Top 10 factors —What is your major area of study, research or teaching? - Law

237 responses














needs

6.08



online resources

4.91I can find a quiet place in the Library





need it6.01










one5.02 Opening hours meet my needs 1.13




and research needs







online resources

1.07



services I need

6.44




and research needs

5.88 Opening hours meet my needs 5.18The items I'm looking for on the





my needs5.86



and research needs

5.30



learning needs

0.77





quickly





services I need

0.76



learning needs

6.40








quickly

0.72



Online enquiry services (e.g. Email,

Library Chat) meet my needs5.78


services5.47




and research needs

0.60


© Insync Surveys

- 55 -


237 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Law



237 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Law



237 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —What is your major area of study, research or teaching? - Law


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Law

237 responses






67 14 18 67 5 The Library anticipates my learning and research needs



64 15 11 22 23 17 64 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs


62 13 8 62 Median 10 Face-to-face enquiry services meet my needs

617,2,20



59 59 13 I can get help from library staff when I need it

58 3 58 14 I can find a quiet place in the Library to study when I need to



55 55 17 Laptop facilities (e.g. desks, power) in the Library meet my needs









46 16 46 26 I find it easy to use mobile devices (e.g. tablets and phones) to access online resources

45 45

44 44

43 43

42 42

41 41

40 40

39 39

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© Insync Surveys

Imp

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- 59 -


Top 10 factors —What is your major area of study, research or teaching? - Social Sciences

267 responses













and research needs

6.53



services I need










and research needs

6.06



online resources

4.92



online resources

0.99




need it6.02


services5.21





services I need




one5.28



quickly

0.56





quickly





learning needs

0.51




the Library meet my needs5.93 Library signage is clear 5.46





learning needs

6.31




5.89



and research needs

5.47




and research needs

0.47





my needs5.87



promptly




need it6.18



needs


information5.58



services I need

0.42


© Insync Surveys

- 60 -


267 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Social Sciences



267 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Social Sciences



267 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —What is your major area of study, research or teaching? - Social Sciences


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Social Sciences

267 responses








65 19 2421,23

65 7 Books and articles I have requested from other Libraries are delivered promptly




61 15 11 12 61 Median 11 The items I'm looking for on the library shelves are usually there

60 60 12 Library staff provide accurate answers to my enquiries

59 26 28,20



57 57 15 I can find a place in the Library to work in a group when I need to

56 5 3 9 56 16 A computer is available when I need one





51 1 4 51 21 Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs




47 16 47 25 Access to Library information resources has helped me to be successful at university


45 45

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© Insync Surveys

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- 64 -


Top 10 factors —What is your major area of study, research or teaching? - Others

84 responses








and research needs




need it6.15


need it6.05


services5.24















needs


and research needs5.28 Library signage is clear 0.28

Opening hours meet my needs 6.01 Opening hours meet my needs 5.93The Library website provides useful

information5.29





needs





online resources


information0.25




and research needs


my needs5.82


one5.43







promptly

5.79 Library signage is clear 5.43



online resources

0.21


my needs5.87






5.44



services I need

0.19










and research needs

0.17


© Insync Surveys

- 65 -


84 responses


Mean Rank Mean Rank



























Mean importance scores —What is your major area of study, research or teaching? - Others



84 responses


Mean Rank Mean Rank



























Mean performance score —What is your major area of study, research or teaching? - Others



84 responses

Gap Importance

Mean Rank Mean Rank
























Printing, scanning and photocopying facilities in the Library meet my needs -0.02 24 5.74 17

Laptop facilities (e.g. desks, power) in the Library meet my needs -0.10 25 5.88 8


Mean gap scores —What is your major area of study, research or teaching? - Others


Singapore Management University Library Survey, February 2018Best practice categories gap grid —What is your major area of study, research or teaching? - Others84 responses















58 11 1522,

23,24 9 7 58 Median 14 I can find a quiet place in the Library to study when I need to


5625,26












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© Insync Surveys

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- 69 -


Position

Undergraduate year 1 (587 responses) Importance mean


















Undergraduate year 4 & above (464 responses) Importance mean






Exchange student (15 responses) Importance mean






Graduate: Masters (233 responses) Importance mean






Graduate: Doctoral (46 responses) Importance mean






Unique factor



Position

Faculty: Professor (13 responses) Importance mean



Access to Library information resources has helped me to be successful at university 6.78



Faculty: Associate Professor (25 responses) Importance mean






Faculty: Assistant Professor (20 responses) Importance mean






Staff: Researcher (27 responses) Importance mean



Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.14



Staff: Other administration position (111 responses) Importance mean






Others (32 responses) Importance mean






Unique factor



Position

Undergraduate year 1 (587 responses) Performance mean


















Undergraduate year 4 & above (464 responses) Performance mean






Exchange student (15 responses) Performance mean






Graduate: Masters (233 responses) Performance mean






Graduate: Doctoral (46 responses) Performance mean






Unique factor



Position

Faculty: Professor (13 responses) Performance mean

Books and articles I have requested from other Libraries are delivered promptly 6.58





Faculty: Associate Professor (25 responses) Performance mean

Books and articles I have requested from other Libraries are delivered promptly 6.67




Online enquiry services (e.g. Email, Library Chat) meet my needs 6.48

Faculty: Assistant Professor (20 responses) Performance mean





Online enquiry services (e.g. Email, Library Chat) meet my needs 6.31

Staff: Researcher (27 responses) Performance mean






Staff: Other administration position (111 responses) Performance mean






Others (32 responses) Performance mean




The Library website provides useful information 5.80


Unique factor



Position

Undergraduate year 1 (587 responses) Gap score


















Undergraduate year 4 & above (464 responses) Gap score






Exchange student (15 responses) Gap score






Graduate: Masters (233 responses) Gap score






Graduate: Doctoral (46 responses) Gap score


Course specific resources (online and in the reserve collection) meet my learning needs 0.83




Unique factor



Position

Faculty: Professor (13 responses) Gap score






Faculty: Associate Professor (25 responses) Gap score

A computer is available when I need one 1.80





Faculty: Assistant Professor (20 responses) Gap score






Staff: Researcher (27 responses) Gap score






Staff: Other administration position (111 responses) Gap score






Others (32 responses) Gap score






Unique factor



Top 10 factors —Position - Undergraduate year 1

587 responses
















online resources

5.12I can find a place in the Library to





need it5.87


services5.13



online resources

0.76






and research needs









services I need


one5.25



quickly

0.49

Opening hours meet my needs 6.20Library staff provide accurate




and research needs





and research needs









quickly


my needs5.73


information5.42




0.33



services I need

6.05



learning needs

5.72



promptly








information0.31


© Insync Surveys

- 76 -


587 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Undergraduate year 1



587 responses


Mean Rank Mean Rank



























Mean performance score —Position - Undergraduate year 1



587 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Undergraduate year 1


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Undergraduate year 1587 responses













6012,23


59 26 25 22 59 Median 13 I can get help from library staff when I need it


57 210,20

57 15 I can find a place in the Library to work in a group when I need to


55 5 9,7 55 17 Laptop facilities (e.g. desks, power) in the Library meet my needs



52 1 4 52 20 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs







45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

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33 33

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31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

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- 80 -



612 responses













need it5.90











online resources








and research needs


services5.15



online resources

0.61

Opening hours meet my needs 6.13Face-to-face enquiry services meet

my needs5.77



and research needs






and research needs







quickly

6.07



services I need


one5.30



quickly

0.35



services I need

6.04



quickly

5.72



promptly

5.39I can get wireless access in the






needs

5.70Online enquiry services (e.g. Email,







information5.48




and research needs

0.32


© Insync Surveys

- 81 -


612 responses


Mean Rank Mean Rank






























612 responses

Gap Importance

Mean Rank Mean Rank


















Library staff provide accurate answers to my enquiries -0.01 18 5.84 12























616,24




58 11 25 12 58 Median 14 I can find a quiet place in the Library to study when I need to













45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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dia

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© Insync Surveys

Imp

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x1

0

- 85 -



446 responses













need it5.91









services I need

5.87



online resources








and research needs




my needs5.83


services5.19



online resources

0.62



services I need

6.26



needs

5.82



and research needs






and research needs









quickly




information5.45



services I need

0.39





quickly






and research needs

0.38


need it6.03



learning needs




quickly

0.38


© Insync Surveys

- 86 -


446 responses


Mean Rank Mean Rank






























446 responses

Gap Importance

Mean Rank Mean Rank








































6221,24

62 10 Face-to-face enquiry services meet my needs


6022,25


59 118,12

59 Median 13 I can get help from library staff when I need it

58 58 14 I can find a quiet place in the Library to study when I need to


567,3,20












45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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© Insync Surveys

Imp

ort

an

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ea

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x1

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- 90 -


Top 10 factors —Position - Undergraduate year 4 & above

464 responses













need it6.08



online resources







needs










and research needs


one5.28



online resources

0.66

Opening hours meet my needs 6.24Library staff provide accurate



services5.28






and research needs

6.23



services I need

5.94



and research needs






my needs5.92





services I need

6.20



quickly





quickly

0.33




information5.59



learning needs

0.29










and research needs

0.27


© Insync Surveys

- 91 -


464 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Undergraduate year 4 & above



464 responses


Mean Rank Mean Rank



























Mean performance score —Position - Undergraduate year 4 & above



464 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Undergraduate year 4 & above


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Undergraduate year 4 & above

464 responses











626,23,


61 22 12 13 61 11 The items I'm looking for on the library shelves are usually there

60 15 11 25 60 Median 12 Library staff provide accurate answers to my enquiries



57 3,2 20 57 15 I can find a place in the Library to work in a group when I need to












45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

34 34

33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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an

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x1

0

- 95 -


Top 10 factors —Position - Exchange student

15 responses






















services I need


services5.00








and research needs








need it6.25





Opening hours meet my needs 6.50 Opening hours meet my needs 6.07The Library website provides useful

information5.42



needs

0.60


need it6.50

Information resources located in the

Library (e.g. books, journals, DVDs)

meet my learning and research needs




quickly

0.60



quickly


one5.82



and research needs


information0.58



services I need

6.33



online resources


my needs5.50 Opening hours meet my needs 0.43





quickly

5.80



needs

5.60




0.42


© Insync Surveys

- 96 -


15 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Exchange student



15 responses


Mean Rank Mean Rank



























Mean performance score —Position - Exchange student



15 responses

Gap Importance

Mean Rank Mean Rank


























Online resources (e.g. online articles, databases, ebooks) are useful for my studies and help me with my learning and research needs -0.27 26 6.00 16

Mean gap scores —Position - Exchange student


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Exchange student

15 responses





68 18 68 4 Library workshops, classes and tutorials help me with my learning and research needs



65 15 6 13 65 7 Books and articles I have requested from other Libraries are delivered promptly


6312,23

63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs

62 11 8 25 62 Median 10 Face-to-face enquiry services meet my needs

6122,26

61 11 The items I'm looking for on the library shelves are usually there

60 2 5 20 21 60 12 Library staff provide accurate answers to my enquiries





55 3 4 55 17 Laptop facilities (e.g. desks, power) in the Library meet my needs










45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

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33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

0

- 100 -


Top 10 factors —Position - Graduate: Masters

233 responses













need it6.13










one5.52













needs

6.04



and research needs

5.61



services I need

0.45


my needs5.99





online resources

0.45


need it6.28




services5.68




and research needs

0.44




and research needs

6.27



quickly

5.90



online resources

5.71



learning needs

0.44







information5.73





services I need

6.26




and research needs

5.83



learning needs




© Insync Surveys

- 101 -


233 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Graduate: Masters



233 responses


Mean Rank Mean Rank



























Mean performance score —Position - Graduate: Masters



233 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Graduate: Masters


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Graduate: Masters

233 responses









64 15 6 17 64 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs

6321,23

12,13


6222,26

11 24 62 Median 10 Face-to-face enquiry services meet my needs

61 258,10

61 11 The items I'm looking for on the library shelves are usually there

60 23,20
















45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

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36 36

35 35

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33 33

32 32

31 31

<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

dia

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© Insync Surveys

Imp

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x1

0

- 105 -


Top 10 factors —Position - Graduate: Doctoral

46 responses












services I need

6.55



needs





learning needs

0.83




and research needs

6.53I can get help from library staff when I

need it6.21






and research needs

0.62


need it6.49


my needs6.17



learning needs





quickly

6.47



services I need

6.07



online resources

5.50



quickly

0.51





services6.07


one5.52




0.49


to study when I need to6.45 Library signage is clear 6.07



and research needs

5.53



services I need

0.48


answers to my enquiries6.40 Opening hours meet my needs 6.05





online resources

0.45



needs

6.36




6.05



promptly




information6.26








0.41


© Insync Surveys

- 106 -


46 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Graduate: Doctoral



46 responses


Mean Rank Mean Rank



























Mean performance score —Position - Graduate: Doctoral



46 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Graduate: Doctoral


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Graduate: Doctoral

46 responses








65 14 2124,25



63 22 11 20 2 63 Median 9 Online enquiry services (e.g. Email, Library Chat) meet my needs



60 1 60 12 Library staff provide accurate answers to my enquiries















45 45

44 44

43 43

42 42

41 41

40 40

39 39

38 38

37 37

36 36

35 35

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33 33

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<31 <31

<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

Me

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© Insync Surveys

Imp

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x1

0

- 110 -


Top 10 factors —Position - Faculty: Professor

13 responses




services I need

6.82



promptly








and research needs


need it6.54





online resources

0.89







one5.50




and research needs

0.80


need it6.77


my needs6.45



online resources

5.78




0.67





needs




quickly

0.64





and research needs

6.27




and research needs

6.00



services I need

0.64



quickly

6.73










online resources




information6.08




Library Chat) meet my needs6.55 Opening hours meet my needs 6.25















© Insync Surveys

- 111 -


13 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Faculty: Professor



13 responses


Mean Rank Mean Rank



























Mean performance score —Position - Faculty: Professor



13 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Faculty: Professor


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Faculty: Professor

13 responses





68 21 2511,23

12,13

68 4 Library workshops, classes and tutorials help me with my learning and research needs



65 179,15,

18,20 7 65 Median 7 Books and articles I have requested from other Libraries are delivered promptly




















45 45

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43 43

42 42

41 41

40 40

39 39

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<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70

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© Insync Surveys

Imp

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x1

0

- 115 -


Top 10 factors —Position - Faculty: Associate Professor

25 responses






promptly


one4.40


one1.80




and research needs







quickly

1.00



services I need


need it6.57 Library signage is clear 5.55




0.94


need it6.70



needs

6.50


















services I need

6.41



quickly





learning needs








and research needs

0.63







services5.83



learning needs

0.54



promptly







services I need

0.32


answers to my enquiries6.43 Opening hours meet my needs 6.19


information6.00


information0.26


© Insync Surveys

- 116 -


25 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Faculty: Associate Professor



25 responses


Mean Rank Mean Rank



























Mean performance score —Position - Faculty: Associate Professor



25 responses

Gap Importance

Mean Rank Mean Rank


























Opening hours meet my needs -0.63 26 5.56 24

Mean gap scores —Position - Faculty: Associate Professor


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Faculty: Associate Professor

25 responses




69 18 69 3 Library signage is clear

68 21 68 4 Library workshops, classes and tutorials help me with my learning and research needs

67 24 15 23 13 67 5 The Library anticipates my learning and research needs



64 11 26 12 9 7 64 Median 8 Self Service (e.g. self-check loans, requests, renewals, holds) meets my needs

63 19 2 25 14 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs

62 16 17 8 62 10 Face-to-face enquiry services meet my needs

















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Top 10 factors —Position - Faculty: Assistant Professor

20 responses





and research needs







quickly

1.25



quickly


need it6.39






0.87



services I need

6.65



services I need






and research needs

0.83


need it6.50


my needs6.31






0.53












6.47



needs

6.31



quickly


information0.39




6.33



promptly

6.31










learning needs


one5.50





promptly




and research needs

5.50



services I need

0.29


my needs6.25


Library when I need to6.13 Library signage is clear 5.59


one0.17


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20 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Faculty: Assistant Professor



20 responses


Mean Rank Mean Rank



























Mean performance score —Position - Faculty: Assistant Professor



20 responses

Gap Importance

Mean Rank Mean Rank















Library staff provide accurate answers to my enquiries -0.06 15 6.47 5



I find it easy to use mobile devices (e.g. tablets and phones) to access online resources -0.08 18 5.62 17


I can find a place in the Library to work in a group when I need to -0.25 20 4.50 25



I can find a quiet place in the Library to study when I need to -0.40 23 4.40 26

Course specific resources (online and in the reserve collection) meet my learning needs -0.44 24 5.78 14



Mean gap scores —Position - Faculty: Assistant Professor


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Faculty: Assistant Professor

20 responses








65 25 13 12 65 7 Books and articles I have requested from other Libraries are delivered promptly


63 209,7,10




60 60 Median 12 Library staff provide accurate answers to my enquiries















45 15 45

44 14 44

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Top 10 factors —Position - Staff: Researcher

27 responses








online resources

4.90



quickly

0.91




and research needs

6.32



needs

6.19



quickly

5.09




0.77





my needs6.10


services5.15




and research needs

0.72




information5.27

















and research needs

5.35



services I need

0.67



needs




one5.35


information0.65




need it5.83





services0.46



services I need










6.05



promptly

5.78



services I need

5.42




0.40


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27 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Staff: Researcher



27 responses


Mean Rank Mean Rank



























Mean performance score —Position - Staff: Researcher



27 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Staff: Researcher


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Staff: Researcher

27 responses












6111,

20,23 1514,25


60 24 13 10 60 Median 12 Library staff provide accurate answers to my enquiries


58 229,19














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Top 10 factors —Position - Staff: Other administration position

111 responses







one5.02




need it6.04


need it5.96



and research needs












to study when I need to5.95 Opening hours meet my needs 5.82






0.26




needs

5.77



online resources

5.28



learning needs

0.22




and research needs


my needs5.75


information5.30




and research needs

0.22



needs

5.85




and research needs




information0.21


my needs5.80



services I need

5.62








quickly


to study when I need to5.62 Library signage is clear 5.40



online resources

0.19






services5.42




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111 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Staff: Other administration position



111 responses


Mean Rank Mean Rank



























Mean performance score —Position - Staff: Other administration position



111 responses

Gap Importance

Mean Rank Mean Rank
























When I am away from campus I can access the Library resources and services I need -0.03 24 5.59 16



Mean gap scores —Position - Staff: Other administration position


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Staff: Other administration position

111 responses














5914,21

8,6 12 59 13 I can get help from library staff when I need it


579,20,

22 7 57 Median 15 I can find a place in the Library to work in a group when I need to

5617,23


552,15,



53 5 1 53 19 Printing, scanning and photocopying facilities in the Library meet my needs








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Top 10 factors —Position - Others

32 responses





and research needs





online resources













quickly

6.34



needs





online resources

1.40




information5.80


one4.90








and research needs





learning needs

1.22



learning needs

6.30



promptly

5.75



learning needs


Opening hours meet my needs 6.29I can get help from library staff when I

need it5.73



and research needs

5.08



services I need

1.00








services I need







quickly


my needs5.16




0.84


the Library meet my needs6.18 Library signage is clear 5.55






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32 responses


Mean Rank Mean Rank



























Mean importance scores —Position - Others



32 responses


Mean Rank Mean Rank



























Mean performance score —Position - Others



32 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Position - Others


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Position - Others

32 responses










63 19 14 22 6 25 24 18 63 9 Online enquiry services (e.g. Email, Library Chat) meet my needs


61 23 11 20 13 2 61 Median 11 The items I'm looking for on the library shelves are usually there
















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Yes (390 responses) Importance mean






No (2248 responses) Importance mean






Unique factor




Yes (390 responses) Performance mean






No (2248 responses) Performance mean






Unique factor




Yes (390 responses) Gap score






No (2248 responses) Gap score






Unique factor



Top 10 factors —Are you an international (non-exchange) student? - Yes

390 responses













need it6.01










one5.34







online resources

5.37



online resources

0.62





needs

5.93



and research needs




need it6.24


my needs5.89





quickly

6.22




and research needs


services5.46



learning needs

0.45




and research needs

6.21



quickly





services I need

0.42



services I need

6.17 Library signage is clear 5.81The Library website provides useful

information5.59



quickly

0.39


library shelves are usually there6.16 Opening hours meet my needs 5.78






and research needs

0.38


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390 responses


Mean Rank Mean Rank



























Mean importance scores —Are you an international (non-exchange) student? - Yes



390 responses


Mean Rank Mean Rank



























Mean performance score —Are you an international (non-exchange) student? - Yes



390 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Are you an international (non-exchange) student? - Yes


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Are you an international (non-exchange) student? - Yes

390 responses











62 15 11 2321,24

12,13

62 10 Face-to-face enquiry services meet my needs

61 22 61 Median 11 The items I'm looking for on the library shelves are usually there



58 7 3 58 14 I can find a quiet place in the Library to study when I need to













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Top 10 factors —Are you an international (non-exchange) student? - No

2248 responses













need it5.96











online resources








and research needs


services5.24



online resources

0.63




and research needs

6.20



services I need







and research needs






my needs5.81







services I need

6.14



needs


information5.50







quickly






and research needs

0.34


need it6.05 Opening hours meet my needs 5.72 Library signage is clear 5.53



services I need

0.29


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2248 responses


Mean Rank Mean Rank



























Mean importance scores —Are you an international (non-exchange) student? - No



2248 responses


Mean Rank Mean Rank



























Mean performance score —Are you an international (non-exchange) student? - No



2248 responses

Gap Importance

Mean Rank Mean Rank



























Mean gap scores —Are you an international (non-exchange) student? - No


Singapore Management University Library Survey, February 2018Best practice categories gap grid —Are you an international (non-exchange) student? - No2248 responses















588,10














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singapore management university library survey report · 2018. 4. 4. · singapore management...

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