sioitis - tatra banka presentation
DESCRIPTION
seminar workTRANSCRIPT
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CASE STUDY
Strategic Issues of IT/IS in Tatra Banka, a. s.
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Tatra Banka
1990
Modern universal bank
1st private bank in Slovakia
3rd biggest Slovak bank
Member of Raiffeisen Bank International
www.tatrabanka.sk
http://www.tatrabanka.sk/http://www.tatrabanka.sk/ -
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Tatra banka group
Tatra leasing
Tatra asset management
Tatra billing
Centre of living
Supplementary pension insurance of Tatra
banka Tatra banka foundation
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Facts
700 thousand clients
3 366 employees
155 business locations
330 ATMs
82 awards from 21 announcers
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Products
Account and payments
Loans
Cards
Savings and investments
Treasury
Private banking
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Innovations
Voice biometrics for Dialog Live
Tatra banka VIAMO
Mobile contactless payments
Contactless debt cards
Tatra banka Smartphone mobile application
Scanner of documents
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3 areas of IT with positive
business impactsAwarded from Global Finance:
Best Consumer Internet Bank in Central andEastern Europe
Best in Mobile Banking worldwide
Best Web Site Design worldwide
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Internetbanking of Tatra
Banka
first Internet banking in Slovakia - in 1998
first generation:
change password
look at the online status and accounttransactions
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now: the third generation (2011,in cooperation with Unicorn Systems)
Inovative features:
filtering of transactions a quick search, create and manage templates for domestic
payments, Quick Payment function, ability to export to pdf and csv formats, show balance and product development in the
charts...
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Mobile banking of Tatra
Banka introduction of the application in 2010 as the first
native mobile application created for Internet
banking in Slovakia
application Tatra banka is available for iOS, Androidand BlackBerry 10
possible to check the status of accounts, creditcards, securely send money orders, view madepayments or movements on credit cards...
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Other applications: Mobile payments (for contactless
mobile phone payment),
takaTB(authorization and authenticationtool to work with electronic banking),
ArtConsulting (Catalogue artworks for privatebanking clients),
Tatra banka Viam
(for easy sending money)
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Webpage of Tatra banka
Redesign of website (in 2012):
faster and more intuitive navigation,
products are available with just a click, added various interactive tools such as
calculators, guides to products, simple comparison
Preferred way of contacting banks for clients is achat window - Tatra ChatTB - or online call
accessible directly from the website of the bank.
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The main page of www.tatrabanka.sk
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Added value through IT
implementation
quicker and easier work with Internet
banking,
increase the quality of displayed data,
efficient use of the Internet connection,
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strengthening its position as a technologyleader on the Slovak market,
new development opportunities offunctionality and of Internet banking services.
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Business Impacts
in 2012 a number of domestic paymentorders increased also in the unstableeconomic situation of almost 4%,
in foreign payments, the increase in thenumber of transactions was even bigger -more than 14%
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proportion of transactions madethrough these distribution channelsconfirms that the innovations
immediately gain the favour of clients
especially thanks electronic distributionchannels through which it was entered morethan 95% of the total number of executedpayment orders
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2007 2008 2009 2010 2011 2012
Number of Domestic transactions via
Internet banking
Source: annual reports of Tatra Banka, a.s.
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2012 2011 2010 2009 2008 2007Share of internet
transactions in total
transactions 95% 90% 90% 85% 85% 83%
The percentage of internet transactions in totaltransactions is gradually rising, therefore it is clear
that the bank will continue to strive to develop
electronic banking, and so fulfill the requirements andexpectations of their clients and this also bring a great
advantage in competition with others banks.
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Thank you for your attention!