SIPOC DIAGRAM

Best-In-Class Template

Analysis and Recommendation

Purpose of a SIPOC Diagram

Identifies all elements of a Process Improvement Project before work begins

Helps define and refine a complex project that might not be well scoped

Helps answer questions such as: Where does the process start and end? What are the major steps in the process? What are the primary process inputs and outputs? Who are the key customers of the process (both internal and external)? Who are the key suppliers of the process (both internal and external)? What are the requirements of the customers?

Provides a deep understanding of the current process

SIPOC Diagram ExampleSuppliers Inputs

(Specifications)Process(Name)

Outputs(Requirements)

Customer

Step/Activity1

Step Activity #2

.

.

.

Step Activity #n

SIPOC Diagram Example

SIPOC Diagram Example

SIPOC Diagram Example

Process: Name of ProcessProcess Inputs (x) Type Process Step Outputs (y)

Input 1:Input 2:Input 3:Input 4: STEP ONEInput 5:Input 6:

Process Inputs (x) Type Process Step Outputs (y)Input 1:Input 2:Input 3:Input 4: STEP TWOInput 5:Input 6:

Process Inputs (x) Type Process Step Outputs (y)Input 1:Input 2:Input 3:Input 4: STEP THREEInput 5:Input 6:

Matrix Comparison- SIPOC Diagrams

 

Supplier X X XInputs X X X XProcesses As Text X XProcess Flow Charted X XOutputs X X X XCustomers X X XEnablers X XInput Metrics XProcess Metrics XOutput Metrics XMetrics by Type X

Multi Process Capable X

Best-in-class SIPOC Diagram (completed)

Suppliers Input Process Output CustomersProcess description:Developing a Data Warehouse

Project Manager Flat Files Data Warehouse Senior ManagementVendors Project Description Data Extracts Business OwnersIT Staff RFP Goal Data Cubes Report Consumers

Source Systems Requirements Reports Senior IT ManagementProject Manager Project Description Infrastructure IT Staff

Hardware Vendors RFP Goal Reporting SoftwareProject Manager RequirementsSoftware Vendors

IT ConsultantsSource Systems

Metrics Metrics MetricsTime to Load # of Steps Data Integrity

Terabytes Loaded # of Automated Steps Report UsageCost Goals/Restraints Time to Complete Process Cost of Package

Time to Load Time to Complete Process Cost of HardwareTerabytes Loaded # of Steps Cost of Maintenance

# of Automated StepsCost of Packaged

SoftwareTime to Complete Process Data Integrity

Report UsageCost of Package

Cost of Staff

Procure Hardware

Procure Software

Develope Data

Warehouse

Best-in-class SIPOC Diagram (template)

Suppliers Input Process Output CustomersProcess description:Brief description of entire process here

Metrics Metrics Metrics

STEP ONE

STEP TWO

STEP THREE

STEP FOUR

STEP FIVE

STEP SIX

SIPOC Operational Definitions Suppliers: The individuals, departments, or organizations that

provide the materials, information, or resources that are worked on in the process being analyzed

Inputs: The information or materials provided by the suppliers. Inputs are transformed, consumed, or otherwise used by the process (materials, forms, information, etc.)

Process: The macro steps (typically 4-6) or tasks that transform the inputs into outputs: the final products or services

Outputs: The products or services that result from the process.

SIPOC Operational Definitions Customers: The individuals, departments, or organizations

that receive the outputs, the products or services, generated by the process

Input Metric: Quantitative measurements used to define quality, time or cost of the inputs

Process Metric: Quantitative measurements used to define quality, time or cost of the process

Output Metric: Quantitative measurements used to define quality, time or cost of the output

Sourceshttp://finance.isixsigma.com/library/content/c060322a.asp

http://www.army.mil/armybtkc/focus/cpi/tools3.htm#img1

http://www.asq.org/sixsigma/tools-exchange/docs/sipoc-diagram-template.doc

http://www.isixsigma.com/library/content/c010429a.asp

http://www.minitab.com/products/qualitycompanion/tools/sipoc.aspx

http://www.pd-trak.com/sixsigma.htm

http://www.powerandsystems.com/EN/resources/articles_associates/lilla.html

http://www.willdo.com.au/Downloads/ProcessImprovementModulesDemo.doc

http://www.anticlue.net/archives/000760.htm

Information Source: Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh, The Six Sigma Way – Team Handbook, (New York, McGraw-Hill, 2002)