situational leadership
DESCRIPTION
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Situational Situational LeadershipLeadership
"Only those who dare to fail greatly can ever "Only those who dare to fail greatly can ever achieve greatly.”achieve greatly.” JFKJFK
Overview
Directive and Supportive BehaviorDirective and Supportive Behavior Leadership VariablesLeadership Variables Situational Leadership II ModelSituational Leadership II Model
Directive & Supportive Behavior
Involves:Clearly Telling People
• What to Do• How to Do It• Where to Do It• When to Do It
And Then Closely Supervising Their Performance
Directive/Task Behavior
Supportive/Relationship Behavior
Involves: Listening to People Providing Support and Encouraging Their
Efforts Facilitating Their Involvement in Problem Solving and Decision Making
Leadership Variables
Follower Boss Associates/Peers Organization Job Demands Time
Leadership Variables
Interim SummaryInterim Summary
•Directive/Supportive BehaviorDirective/Supportive Behavior
•Leadership VariablesLeadership Variables
Situational Leadership Model
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S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
DEVELOPMENT LEVEL OF FOLLOWER(S)DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
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Subordinate’s Development Level
Competence: Task, Knowledge and Skills
Commitment: Motivation and Confidence
15
Levels of Development
D1 - “Enthusiastic Beginner”
D2 - “Disillusioned Learner”
D3 - “Reluctant Contributor”
D4 - “Peak Performer”
Levels of DevelopmentLevels of DevelopmentD1D1
Low Competence, High Commitment Low Competence, High Commitment
““Enthusiastic Beginner”Enthusiastic Beginner”
Levels of DevelopmentLevels of DevelopmentD2D2
SomeSome Competence, Low Commitment Competence, Low Commitment
““Disillusioned Learner”Disillusioned Learner”
Levels of DevelopmentLevels of DevelopmentD3D3
Moderate to High Competence, Moderate to High Competence, Variable CommitmentVariable Commitment
““Reluctant Contributor”Reluctant Contributor”
Levels of DevelopmentLevels of DevelopmentD4D4
HighHigh Competence, High Commitment Competence, High Commitment
““Peak Performer” Peak Performer”
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Levels of Development D1 - Low Competence, High Commitment “Enthusiastic
Beginner”
D2 - Some Competence, Low Commitment “Disillusioned Learner”
D3 - Moderate to High Competence, Variable Commitment “Reluctant Contributor”
D4 - High Competence, High Commitment “Peak Performer”
Development Level is
Task Specific!
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S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
DEVELOPMENT LEVEL OF FOLLOWER(S)DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
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Directing
High Directive, Low Supportive Leader Defines Roles of Followers Problem Solving and Decision Making
Initiated by the Leader One-way Communication
20DEVELOPMENT LEVEL OF FOLLOWER(S)
S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
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Coaching High Directive, High Supportive Leader Now Attempts to Hear Followers
Suggestions, Ideas, and Opinions Two-way Communication Control Over Decision Making Remains With
the Leader
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S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
DEVELOPMENT LEVEL OF FOLLOWER(S)DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
23
Supporting High Supportive, Low Directive Focus of Control Shifts to Follower Leader Actively Listens Follower Has Ability and Knowledge to
Do the Task
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S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
DEVELOPMENT LEVEL OF FOLLOWER(S)DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
25
Delegating Low Supportive, Low Directive Leader Discusses Problems With Followers Seeks Joint Agreement on Problem
Definitions Decision Making Is Handled by the
Subordinate They “Run Their Own Show”
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S3
S1S4
S2
Low Supportive and Low DirectiveBehavior
High Directive and Low SupportiveBehavior
High Directive and High SupportiveBehavior
High Supportive and Low DirectiveBehavior
DEVELOPMENT LEVEL OF FOLLOWER(S)DEVELOPED DEVELOPING
HIGH LOWMODERATE
D4 D1D2D3
THE FOUR LEADERSHIP STYLES
DIRECTIVE BEHAVIOR
(High)
(High)(Low)
SUPPORTIVE BEHAVIOR
What Happens If We Have a Mismatch of Leadership Style With Development Level?
Tell Them What You Want Them to DoTell Them What You Want Them to Do Show Them What You Want Them to DoShow Them What You Want Them to Do Let Them Try - There Is Some RiskLet Them Try - There Is Some Risk Observe Performance - Focus on the Observe Performance - Focus on the
PositivePositive Manage the ConsequencesManage the Consequences
Increasing Follower Increasing Follower Development LevelDevelopment Level
Tell Them What You Want to DoTell Them What You Want to Do Show Them What You Want to DoShow Them What You Want to Do Let Them Try – There is Some RiskLet Them Try – There is Some Risk Observe Performance – Focus on the Observe Performance – Focus on the
PositivePositive Manage the Consequences Manage the Consequences
Five Step to Training Five Step to Training WinnersWinners
The Leader’s Goal
Build Your Follower’s Development Level So You Build Your Follower’s Development Level So You Can Start Using Less Time-consuming Styles Can Start Using Less Time-consuming Styles
(S3 and S4) and Still Get High Quality Results(S3 and S4) and Still Get High Quality Results.
Situational Leadership is not something you do “TO” people but something you do
“WITH” people.
Directive and Supportive BehaviorDirective and Supportive Behavior Leadership VariablesLeadership Variables Situational Leadership II ModelSituational Leadership II Model
SUMMARY
""OpportunityOpportunity is missed by most people because it is is missed by most people because it is dressed in overalls and looks like work." -- Thomas Edison dressed in overalls and looks like work." -- Thomas Edison
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"Washington [D.C.] is a city of Southern efficiency and Northern charm." JFK