Quality the first time, everytime.

We, at SixEleven understand theimportance of delivering thebasic: attention to instructionsaccompanied by an accurate andtimely response to the problem.

SixEleven Global Teleservices

As a strategic partner, SixEleven provides a 24/7 inbound and outbound supportenterprise than can improve your company's position in today's very competitiveand highly technologically involved market.

We take pride in utilizing today's state of the art technologies by incorporatingthem in to our day to day operations, while keeping things simple and precise toachieve specific goals. We provide you with the solutions and with services thatwork.

We started with 15 seats in year 2005. now we are 600 seats capacity in total, thisis a testament to the dedication and expertise each and every 611 employee gives

towards our clients. We value the business as if it was our own, we value theimportance of our function and this is given utmost attention always.

We are committed to provide our clients with practical yet highly effectiveCustomer Relationship Management services designed to answer their needs for

corporate productivity, growth and profitability.

Our Vision

Our primary objective is to provideour client companies with highlyeffective and quality customerrelationship management servicesdesigned to answer the corporateneeds for organizational efficiency,productivity, growth andprofitability.

Our Mission

To provide a complete line of totalcustomer support services,designed to compliment the needs

of technology- driven companies,of ‐technology- driven companies,‐and add value to their businessoperations, products and services.

SixEleven Global Teleservices: Milestone

We are proud to be the firstFilipino- owned and Mindanao- ‐ ‐Filipino- owned and Mindanao- ‐ ‐Filipino- owned and Mindanao- ‐ ‐based international contactcenter designed to providequality services in various arenasof Sales, Marke.ng andCustomer Support.

with more than 650 highlydedicated and efficient staff and

members, we are here, ready andwilling to serve.

“How may we help you today?”

Support Services

Technical Support:Sixeleven Global Services Technical Support desks are available to assist you with

Questions about our products: access, contact, searching, general troubleshootingand other technical issues.

Customer Services:Customers and business managers alike like to talk about what good customer service

is (and isn't), but I think this definition by Sixeleven Global Services sums up whatexcellent Customer service is beautifully: excellent customer service (is) the ability

of an organization to constantly and consistently exceed the customer's expectations.

Order Taking:Customers calling in to place their orders requires a fast, friendly response. Sixeleven

Global Services live order taking services are designed to answer that requirement.Our customer Service representatives deliver the utmost care in order taking and

order processing. We take pride in providing our client`s customers effective ordertaking service.

Support ServicesSupport ServicesSupport Services

Travel Booking & Reservation:You give travelers worldwide convenience. You offer them a myriad of choices thatsuit their travel needs and save them from the stress and hassle that comes withtraveling. But while you take care of them, who takes care of you?

Event & Conference Registration:Whatever your reason or goal is, tradeshow success lies in leads nurturing, and notonly on your performance at the show. Your success requires from the thoughtful,calculated leads follow- up on all viable that youcalculated leads follow- up on all viable ‐ ‐that your team generated on floor.

Catalog Requests:Catalog design services from Sixeleven Global Services involves working closely withyou to fulfill all your requirements for corporate catalog design from the outline ofthe concept and message of your print or online catalog, to the final printing. Ourcustom catalog design service focused on highlighting your product and service

features and how they can address your prospects needs. Our design team can createthe right combination of images, content, animations and incorporate effective

marketing features to your business catalog design to give you the kind of impact youare looking for.

Support ServicesSupport Services

Online Assistant:To manage business effectively, you need a business online assistant to make and

answer calls for you, takes messages, book your events and conferences, make yourTravel Reservations, schedule your appointments, remind you of important events, or

even make sure that your children get picked up from school on time or arrange tosend your wife flowers on your anniversary even when you're a continent away!

Sales ServicesSales Services

Lead Generation & Appointment Setting:Initial contact with a warm lead is great, but the real secret to successful leadgeneration is lead nurturing. Nurturing leads allows you to quickly identify prospectsthat have the highest need for your services while building an ongoing pool of newprospects for future marketing programs. Lead nurturing programs convert moreinquiries leads and qualified leads into sales.

Lead Qualification:Our research shows the number one desire for sales people is more selling time with

sales- ready opportunities. The lead qualification process is essential to any leadsales- ‐ ‐ready opportunities. The lead qualification process is essential to any lead

generation effort regardless of the particular tactics being used to generate interest.In fact, lead qualification is the only way to separate inquiriesbecause our response time is quick. Every lead is followed up on, automatically andthoroughly, making your campaign/event ROI easier to measure. Your inquiries andleads are time sensitive and perishable.

Sales Services

Phone Survey:Information and feedback aretwo very important sources by which business moves arebased. If you want to learn about customers thoughts on you, your product and/or

services, or if you simply want to gather personal information from them, do a marketresearch survey. Market research surveys or telephone surveys are must if you want

first- hand information from both current customers and clients.first- hand information ‐ ‐from both current customers and clients.

Email Marketing:Get outstanding email marketing service from Sixeleven Gobal Services. Our email

marketing campaigns have proven to deliver fast, impressive results. It is aninexpensive approach to getting new customers, building repeat business, andenhancing your brand.

Sales Services

Marketing Services

Marketing Collaterals Creation:We can help improve you're A.I.M: Attract, inform and Motivate. Marketing materials

are imperative of business development. If your purpose is to inform and persuade,ours is to attract, inform and motivate. Whether its information about your business,

product, or service, we understand the importance of establishing your corporateidentity through corporate branding.

Web Design and Development:Our web designers have the creative talent to appeal to your sense of style, the

training and knowledge of current web development standards and practices, and theability to turn your ideas into reality!

Market Profiling:A good market profile quantifies opportunity in the market and gives yourorganization a more precise understanding of your customers, overall businessperformance, market trends and new market opportunities.

Marke.ng ServicesEmail Marke.ng Services:

Effective email marketing and communication in today's marketplace requires morethan just sending an "email blast". Sixeleven Global Services email marketing servicecan help you personalize your email marketing campaigns and increase yourconversions.

Database Services:You may have a database of prospects and customers, but is it updated? Are thenames on your list the actual decision maker? Could you be wasting mail efforts, timeand money due to old information? Don't let the value of good data be lost by year ofsloppy data entry. Sixeleven Global Services offers Database Cleanup services that willsignificantly increase the accuracy and value of your database marketing efforts. LetSixeleven Global Services contact companies in your database to confirm companyinformation, qualify the decision- maker and assist in database management ‐byinformation, qualify the decision- maker and assist in database management by‐

adding additional information like e- mail addresses and other valuable information ‐toadding additional information like e- mail addresses and other valuable information to‐

your existing list.Business list:

The very foundation for acquiring new customers still remains targeted list of possiblefuture customers. In order to generate quality leads, you need quality prospectmailing list to deliver highly targeted, relevant emails.

REDUNDANCY

V ' Multiple InternetService providers

Ø Ø PLDT (Philipinne long distance

telecommunication)Ø Ø Bayantel (Bayantel

communications Inc)Ø Ø Globe tel (Globe

Telecomunications)

V' ON- SITE ‐GeneratorON- SITE ‐Generator

and Back up power incase of power outage

V ' Multiple VOIPproviders

Ø Ø Multiple Tier 1 voip providers

with multiple DID no redundancyoptions available for each andevery client.

V' ON- SITE UPS for ‐allON- SITE UPS for all‐

equipment(uninterruptedpower supply)

Network Diagram

Power Diagram

Davao Office Davao

Office

Davao Office

2nd Floor Tumble Tots Building MabiniCorner, Araullo St., Davao City,Philippines 8000

Tel: +63 82 305 5522Fax: +63 82 305 3322Email: info@sixelevencenter.com

Davao OfficeGeneral Santos City Office

General Santos City Office

4th Floor Joji Ilagan International SchoolBldg., Leon Llido St.,General Santos City, Philippines 9500

Mobile: +63 923 5458521Email: info@sixelevencenter.com

General Santos City Office

THANK YOU!

For questions or inquiries regarding our services:pls send us an email: Info@sixelevencenter.com

or call us at US no: +16508439172