six sigma, bpm, digitalization -different paths to the same destination? | bizagi & innovelocity

Bizagi & Innovelocity 2015 | Six Sigma, BPM, Digitalization – Different Paths to the Same Destination?

Established in 2007 Deep Industry Expertise with Full-Service BPM Consultancy Customers ranging from SME-Fortune500

Who are we…?

Healthcare & Health Insurance

High Tech Manufacturing Automotive Manufacturing


Most of our clients are business divisions, looking for a solution to specific business challenges


What typical Business Challenges are customers trying to solve?

Effective Utilisation

of Resources(Productivity)

Improvements aligned to Customer

Expectations(Satisfaction)

Speed of Execution (Cycle Time)

Compliance (Regulatory,

Financial)


The Promise of BPM

Higher levels of customer service

Reduction in operational costs

Improved cycle time

Competitive advantage

Consistent SLAs Improved visibility

Efficiency gains

Faster time to market

Paper-less office Improved business performanceIncrease agility Better employee

productivity

Improved cost per transaction


According to Gartner70% Of BPM initiatives Fail…


Should you try a different Program?

Six SigmaOperational Excellence

TQM

Lean DigitalizationBPI

Helix Methodology

HEI/BPAPDCA

ISO 9000 Trillium Model

Baldridge Criteria


Your existing BPM effort can be leveraged.

We argue “No”


Different Programs, Common Ground

‘In the Beginning’ Deming Method: systems thinking, variation, 14 points

‘80sTQM/BPR: improve, simplify, integrate processes end-to-end

‘90sLean Six Sigma: statistical theory, measurement, eliminating waste

‘00sBPM: modeling, automation

‘10sDigitalization: IoT & mobile

The evolution of Business Process Improvement


Good Business Practicesof successful BPM / business transformation initiatives5


Define project in context of mission, strategy and customer needs … and repeat the context constantly

Establish measurable goals for the project that are clearly related to key business indicators

Start solving significant business problems – prioritize, commit, and focus on delivering value right away

1 – Align projects to Strategy & Goals


2 – Secure Business Engagement & OwnershipLeadership must give constancy of purpose communicate

expectations, drive commitment

Give each process a clear owner from the business drive adherence and make decisions - full consensus is not always possible.

Provide advancement and learning opportunities

IT Finance OpsSingle X-Functional Owner


3 – Design with a Systems Approach

Find the proper scope and set realistic boundaries: start from the top and decompose to the correct level.


1 2 3Every business area, business

process, or process step is a

system:

Start from a model of the highest level

system for your company

Break down to the correct level:

Activities, or steps and decisions

(“work”)Triggering Event:Action or DecisionTemporal Event

Condition

Result:ProductService

InformationAction verb + noun

Business Area

Business Process

Process Step

Decomposes to multiple

Decomposes to multiple


Establish a Baseline measure and document the current state of your process first.

Measure Often understand and eliminate causes of variation.

Commit to continuous improvement release often (<90 days), observe and improve.

Don’t Wait until everything is designed perfectly. It will never happen – design, deploy, review, enhance.

4 – Establish Measurement & Continuous Improvement


5 – Implement Adaptable Business Applications

The Bizagi Way…


Good Business Practices are Universal

Deming Six Sigma

BPM Good Business Practices

Plan Define Define Align to Strategy and GoalsBusiness Engagement & Ownership

Do Measure Model Systems ApproachAnalyzeImprove Execute Adaptable business applications

Check/Act

Control Monitor/ Optimize

Measurement, Feedback and Continuous Improvement

Repe

at

Focus on improving: Cycle Time, Customer Satisfaction, Productivity, Compliance

= Happy Customers, Successful BPM Program


Is BPM the right road?BPM is proven to deliver improvements in cycle time, productivity, customer satisfaction and compliance.

If you follow key good business practices in your BPM implementation, you’ll successfully

reach your destination


Start your BPM journey today…

www.Bizagi.com

www.linkedin.com/company/bizagi

www.twitter.com/bizagi

Neil Simpson | Bizagi: [email protected]

Contact speaker:

| #BizagiLive

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six sigma, bpm, digitalization -different paths to the same destination? | bizagi & innovelocity

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