six sigma six sigma

Conference: 6th & 7th September 2005 Workshops: 5th September

Discover from world-class organisations how they havecommitted to Six Sigma and dramatically improved their

processes, products and services.

Presents the 2nd

Annual Conference

BRUSSELS - Crowne Plaza Brussels City Centre



A IN-DEPTH INTRODUCTION TO SIXSIGMA DEPLOYMENT FOR THECHEMICAL & PHARMACEUTICALSECTORled by SIX-WINNERS CONSULTING

B SIX SIGMA PROJECT SELECTIONAND EXECUTIONled by ETHICON ENDO-SURGERY

C DASHBOARDS: DRIVING STRATEGICBUSINESS OUTCOMES THROUGH SIXSIGMAled by VALEOCON MANAGEMENTCONSULTING

D BUILDING A SUCCESSFULDEPLOYMENT OF DFSSled by DUPONT TEIJIN FILMS

4 Workshops Provide Fundamental Six Sigma Knowledge

Marcel KranenburgQuality Director & Master Black Belt GE ADVANCED MATERIALS - EUROPENETHERLANDSBruce RichardsonShell Sigma Global Deployment Champion SHELL INTERNATIONAL, UKJudith Garcia GalianaDirector Six Sigma EMEA3M, BELGIUMM. JanovjakDirector Strategic Development & BusinessProcess ExcellenceCILAG JOHNSON & JOHNSONSWITZERLANDMike WittQC Laboratory SupervisorSCHWARZ PHARMA, USADr Carl-Alexander ScheefHead of Ointments Production and Packaging BAYER HEALTHCARE, GERMANYJukka SilénManager, Head of R&DMUOVIPOLI LTD, FINLANDJohn Coggins Master Black Belt - SUN CHEMICAL, UKBerthold MullerMBB, Quality & Six Sigma Leader Europe & AsiaOWENS CORNING, BELGIUMHans BoerstraChange Manager SHELL NETHERLANDS CHEMICALSNETHERLANDSClaes BerlinQuality DirectorSAAB ERICSSON SPACE, SWEDENChet DamaniaMaster Black BeltETHICON ENDO-SURGERY, USASTPÉPHANE BRAQUETQLP/DMAIC ManagerBAXTER BIOSCIENCE, BELGIUMDr. Ingolf StückrathHead of Industrial Excellence & Master BlackBelt - SANOFI-AVENTIS, GERMANYAndrew RuddickSix Sigma ChampionDUPONT TEIJIN FILMS, UKMartin WrightEuropean Development Planner DUPONT TEIJIN FILMS, UKJaap van den HeuvelMD, MBA, General DirectorRED CROSS HOSPITAL, NETHERLANDSMichael RusakOrganisation Champion for ContinuousImprovement - AIR PRODUCTS ANDCHEMICALS INC. USAMarius BuitingPast President and Fellow of the ESQHEUROPEAN SOCIETY FOR QUALITY INHEALTHCARE, NETHERLANDSRichard PostlethwaiteLean / Six Sigma CoachBOOTS MANUFACTURING, UKEnzo Di NunzioManaging Director - SIX-WINNERSCONSULTING, SWITZERLANDSteven E. CromManaging PartnerVALEOCON MANAGEMENTCONSULTING, GERMANYJean-François GuillandSenior AssociateVALEOCON MANAGEMENTCONSULTING, GERMANYHans-Georg KucharskiSenior AssociateVALEOCON MANAGEMENTCONSULTING, GERMANY

Register online wwwwww.ixperion.com.ixperion.com or call +44 1603 283596

Case Studies from:

Media Partners

FREESix Sigma Memory Jogger to all delegates

KEYNOTE PRESENTATIONMarcel Kranenburg QualityDirector & Master Black Belt

GE ADVANCEDMATERIALS - EUROPENETHERLANDS

KEYNOTE PRESENTATIONMichael E. RusakOrganisation Champion forContinuous Improvement

AIR PRODUCTS ANDCHEMICALS, INC. USA

SIX SIGMASIX SIGMAFOR Chemicals &PharmaceuticalsFOR Chemicals &Pharmaceuticals

Premium Sponsor

Maximise and transform your business processes tosuccessfully meet tomorrow's challenges, increase

profitability and ensure success

Pharmaceutical companies that are stuck in their wayswill go the way of the dinosaurs.

(American Pharmaceutical Review, April 2002)

The adoption of Six Sigma is rapidly increasingamongst chemical and pharmaceuticalcompanies. It is now recognised by the forwardthinking as THE legitimate way to meet currentpressures whilst reporting dramatic monetarygains.The Six Sigma process management tool has greatpotential for the pharmaceutical industry. The righttechnology linked with a new management strategy will be vitalfor the survival of pharmaceutical companies in the 21st century.


We think Six Sigma will become an admission ticket fordoing business in the chemical industry.

(Chemical Market Reporter, 15 September 2003)

Speed and variation in support activities, such as maintenanceand quality assurance, can have a profound impact on theoverall operating performance of any chemical process.

(ChemicalProcessing.com, October 2003)

Combining process reengineering and Six Sigma with integratedelectronic data capture and data management is a uniqueopportunity for pharmaceutical companies to turn thepainfully slow and cumbersome clinical research process into amodern production operation.


Find out for yourself how you can use Six Sigma toaddress today's challenges to ensure you are notleft out of tomorrow's business transactions.REGISTER TODAY for Six Sigma for Chemicals andPharmaceuticals.

Call +44 1603 283 596 and secure your place atSix Sigma for Chemicals & Pharmaceuticals

EARLY BIRD DISCOUNT Register before 19th August and save up to €605

In today's increasinglycompetitive global marketplace,companies cannot afford errors

or inefficiencies

Valeocon - Direct thePower. We concentrate onhelping clients achieve

lasting business results. To determine what businessresults are most meaningful, we help clients formulateand implement business strategies. To achieve businessresults, we help clients change the way work gets done -drawing on our process excellence experience. To ensurethe results achieved are lasting, we help build the client'scapability to manage change and continuously improve -enabling people to develop and realise more of their fullpotential. A common element in all of the above is thequestion, "how to create greater value for/withcustomers?" We help clients bring the voice of theircustomers into decisions regarding strategy, processimprovement and organisation development. As "expert-coaches" we help clients achieve specific measurableresults while ensuring that they "are in the driver's seat"and acquire in working with us, skills that strengthen bothindividuals and the organisation as a whole. Valeocon Europe, Winterstrasse 4, 22765 Hamburg,Germany. T: +49-(0)40 18 88 86 30 - www.valeocon.com

About Our Sponsors: Valeocon

Welcome to Brussels Europe's Capital City

Join us in Brussels forSix Sigma for Chemicals & Pharmaceuticals 2005

Described as the 'Crossroads of Europe', Brussels plays a vitalrole as an economic, business and political centre.

Whilst in Brussels why not take in the city's 1000 years ofhistory and enjoy its lively and international flair. You will bespoilt for choice with the wide range of restaurants, museums,bars, events, entertainment and architecture on offer.

Six Sigma for Chemicals &Pharmaceuticals will be held at theCrowne Plaza Brussels City Centre. To take advantage of the discountedaccommodation rates available at theCrowne Plaza call +32 2 203 6200 quotingIXPERION - Six Sigma Conference.

Register before 19th August and save up to €605!

Testimonials from delegates who attendedIXPERION's 2004 Six Sigma in Chemicals &Pharmaceuticals event in Geneva:

"Excellent speakers. Great quality and variety oforganisations. Seemed to be something for everyone -beginners & experts."AstraZenica

"Most useful were the different perspectives on SixSigma, good overview and good presentations."Bayer AG

"Very good and interesting mix of delegates. Greatopportunity to discuss experiences during breaks anddinner. Excellent selection of topics presented byspeakers."Novartis

"Very good networking opportunities, excellentlocation."Schwarz Pharma

"Becoming exposed to, and interacting with, othercompanies of status, for experiences and thoughts, wasmost beneficial."Aventis


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Six Sigma Workshops: Monday 5th September 2005Six Sigma Workshops: Monday 5th September 2005

Building a Successful Deployment ofDFSSWorkshop D: 15:00 - 18:00Product innovation is at the core of the strategy formany businesses in the Chemicals andPharmaceuticals industries. Increasing the success rateof product development, speeding up time to market,making more effective use of critical R&D andmarketing resources, reducing development costs,focussing on the "Winners" - these are very commonthemes for many involved in the innovation process.DFSS is a very powerful tool that helps a businessgrapple with these issues and deliver a realimprovement in its product development capability. Inthis highly interactive workshop we will build togethera roadmap for DFSS implementation success thattakes on the learning and experiences of participantsand facilitators.� Assessing your current innovation capability and

need for change� Building Sponsorship for DFSS implementation� Tailoring implementation to the business needs� Integrating DFSS with existing stage-gate processes� Critical resource and training needs� Ongoing governance

You should expect to leave the workshop with aframework for implementation and somedeployment tools that help you shape a DFSSimplementation tailored to your business. You willalso hear about potential pitfalls and key learningpoints that should help you accelerate the benefitsdelivery.Note - this workshop assumes a basic understandingof DFSS concepts.

Facilitators: Andrew Ruddick , European Six SigmaChampion - DUPONT TEIJIN FILMSAndrew has been involved with Six Sigma since the start of thecorporate implementation in DuPont in 1999, and has a backgroundin product development, business process re-engineering, andchange management. In 2000 Andrew was involved in establishingthe DFSS programme in Dupont and also has particular expertise inapplying Six Sigma to Sales and Marketing and Top Line Growth.

Martin Wright, European Development PlannerDUPONT TEIJIN FILMSMartin has been involved in Six Sigma since 2001, working tointegrate Six Sigma and DFSS into an existing new productdevelopment phase review process. Since 2002 Martin has beeninvolved in the development and deployment of the Innovationstream of Six Sigma and DFSS throughout the Technology communityin Europe and the US.

Six Sigma Project Selectionand Execution Workshop B: 8:00 - 11:00

The success of your Six Sigma initiativedepends on accurate selection andmanagement of the right Six Sigmaprojects. This practical workshop will giveparticipants the opportunity to set up asuccessful strategy to identify suitableprojects, and to specify criteria for projectmeasurement and control.� Company strategy and Six Sigma -

How to integrate improvementprojects with your business objectives

� Identifying pitfalls of project selectionin manufacturing and transaction

� Examine your toolbox - What do youneed to reduce variation?

� Exploring affordable and beneficialSix Sigma Projects

� Successful project completion andproduction deadlines - How muchtime should you allow for eachproject to be completed andmonitored?

� The role of Black Belts and MasterBlack Belts in the selection process

Attendees will discover how toconcentrate efforts back home on theright targets to achieve lasting qualityvalue in your enterprise.Facilitator: Chet Damania, Master BlackBelt - ETHICON ENDO-SURGERY Mr Damania obtained his M.Sc. inEngineering Management, at theMilwaukee School of Engineeringin 1991, and his M.Sc.inMechanical Engineering from theUniversity of Rhode Island, in1986. He is specialised in:

• Leading strategic and tactical cross-functionalSix Sigma Projects in Operations

• Leadership in cross-functional teams onconcurrent process engineering to exceedcustomer expectations, cost, quality, service andschedule targets.

• Hands-on experience in Project/TeamManagement, Design and Process Scorecards,Global Supply Chain, Process Controls/QualitySystems, Customer-Vendor Relationship

Dashboards: DrivingStrategic BusinessOutcomes Through SixSigmaWorkshop C: 11:30 - 14:30Dashboards are a vital tool in gettingthe greatest business impact fromSix Sigma. In this interactiveworkshop, participants use a nine-step approach to creating andvalidating business dashboards:process-oriented leading indicatorsof business performance. They learnhow to link strategic objectives withcausal drivers. Guidance is given onpicking the right level KPI's. Theworkshop provides practice adviceon using dashboards to select high-impact projects. Participants leavewith an appreciation of howdashboards help managersproactively direct day-to-dayoperations and improvement effortswithout micro-managing.Dashboards are one of the ways oftaking Six Sigma beyond projects byweaving Six Sigma thinking intodaily operations. Facilitator: Jean-François Guilland,Senior Associate - VALEOCONMANAGEMENT CONSULTINGMr. Guilland is a certified Black Belt and MasterBlack Belt from GE Six Sigma Quality TrainingProgram. Prior to joining Valeocon in 2004, Mr.Guilland worked for four years in thePharmaceutical industry and 11 years in theEngineering Plastics industry, where heacquired extensive experience in variousfunctional areas such as Product Development,Product Management, Business Developmentand Process Excellence. In his most recentposition, Mr. Guilland worked with the topexecutives from Johnson & JohnsonPharmaceuticals, to define and lead theimplementation of a company-wideperformance improvement initiative. Heconducted leadership orientations within allthe operating companies in the EMEA region,to promote and implement processmanagement principles. He led thedeployment of company dashboards as well asLean and Six Sigma tools for thepharmaceutical production, and commercialorganisations.

Find out how to implement Six Sigma as a future growth driver inyour company. This interactive workshop is especially developed toavoid traps and structural issues that result from errors easily madeat the initial planning stage. As with any major building project, thefoundation must be laid first to provide a solid basis for successfulimplementation. You will discover the real power of Six Sigmathrough total management commitment on all business levels ofyour operations.� The untapped opportunities to achieve Six Sigma brilliance in

your company� How to align strategic business objectives with Six Sigma� The successful screening and assignment of workable Six Sigma

projects� The development of a sound Six Sigma training programme:

• How to select the right people as Black Belt candidates• How to train project team members as Green Belts• How to train managers at Green Belt competency level

� Raising Six Sigma awareness for all employees - "Make quality aneveryday activity!"

� Continuous coaching for Six Sigma Belts and the Managementteam in order to eliminate errors and generate substantial savings

At the completion of this hands-on workshop all attendees willhave an understanding of:

• The outstanding results you can expect from Six Sigmarollout in your company

• The initial and continuous quality efforts required to achieveand to maintain these results

• "Who needs to do which things, and in what order?"• The number of Six Sigma Belts your company needs to get

the most out of your Six Sigma rolloutWe will look in detail at how Six Sigma provides you with the rightquality tools to optimise your business performance in today'shypercompetitive marketplace. These are results you can take backhome to your company to achieve dramatic improvement.

Facilitator: Enzo Di Nunzio, Managing Director, SIX-WINNERS CONSULTING Enzo has a strong background in leadership and businessdevelopment. He worked at GE for seven years as part of theleadership team in the capacity of European Quality Leader & KeyProjects. As a GE trained and certified Quality Leader, he introducedSix Sigma and trained Leadership Teams and dozens of Six SigmaBelts, leading initiatives and guiding process improvement / redesign teams who leadin a positive cultural change as well as multi-million quality net incomes.

In-depth Introduction to Six Sigma Deployment for the Chemical & Pharmaceutical SectorWorkshop A: 9:00 - 16:00

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your company gain optimum benefits from this two-day conference.

Stream A is a DISCOVERY TRACK and hasbeen specifically developed for those on a path-finding mission, or in the early stages of their SixSigma journey. These presentations provide the

knowledge necessary to ensure Six Sigma successwithin your company.

Stream B's topics have been carefully selected forthe TECHNICAL TRACK and adapted for the moreexperienced. These in-depth presentations, from Six

Sigma leaders, will provide you with valuableinsights and knowledge that your company cannot

afford to miss.

Six Sigma for Chemicals & PharmaceuticalsFirst Day: Tuesday 6th September 2005First Day: Tuesday 6th September 2005

Register online www.ixperion.com or call +44 1603 283596Register online www.ixperion.com or call +44 1603 283596

8:00 Registration and Coffee

9:00 Chairman's Opening Remarks Steven E. Crom, Managing PartnerVALEOCON MANAGEMENTCONSULTING

9:15 Engage Your People With Six SigmaThe information is widely spread over the world now: SixSigma is a key business strategy leading to breakthroughimprovements that definitively have a positive impact onthe bottom line. In all these companies, an elite of BlackBelts and Green Belts are hunting the most importantproblems in order to find sustainable solutions and save thecompany hundreds or millions of dollars a year.Complementary to this approach, there is another way thatis used quite seldom. In fact, each organisation has manypeople and just few Black Belts or Green Belts. There is amass of untapped resources left aside: we train them asWhite Belts. In a high performance organisation, they allimprove their processes. Each project is more modest invalue, but the number of these projects can be huge andthus, their impact on the bottom line is important. Inaddition, this broad improvement effort leads also to highengagement and motivation of the workforce which leadsreally to a virtuous circle. Berthold will present how OwensCorning has achieved this extraordinary result in its Indianplant.Berthold Muller, MBB, Quality & Six SigmaLeader for Europe & AsiaOWENS CORNING

KEYNOTE PRESENTATION10:00 From Compliance to Science-Based CapabilitySix Sigma is aligned with the pharmaceuticaland chemical companies' commitment toquality and meeting regulatoryrequirements. The best way to ensureproduct quality is to make the product right every timethrough capable processes. It means gathering evidencethat shows processes are under control, or allow processchanges which can be demonstrated to eliminate thecauses of non-conformity. The regulatory authoritiesrecognise this and are preparing to change the emphasis ofquality systems to require statistical demonstration ofprocess capability and allow rational changes of processesto achieve this. Six Sigma is the state-of-the-art approachto achieving better quality and more predictable productreleases. Moreover, it will position companies as industryleaders in the eyes of regulators by demonstrating science-based process capability.Steven E. Crom, Managing Partner VALEOCON MANAGEMENT CONSULTING

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14:15 How Can Six Sigma HelpYou Achieve World-ClassOperational Excellence?Strategic Planning, OperationalStrategies, Project Selection, OperatingMechanisms, Organisational Structureand Continuous Improvement Teams are core elementswhich enable the deployment of a successful World-Class Operational Excellence culture. Manyorganisations are engaging in Six Sigma to makesignificant progress towards this standard.� Can Six Sigma alone bring you to this level?� How can existing continuous improvement initiatives

be used to accelerate the deployment of Six Sigma inan organisation?

This session will take you through the key requirementsin a Six Sigma deployment strategy that could prove vitalin aiding the success of your company towards World-Class Operational Excellence.Stéphane Braquet, QLP/DMAIC ManagerBAXTER BIOSCIENCE

10:45 Networking Morning Coffee Break

11:15 Implementing a QualitySystem to Improve On-timeDeliveryPrior to the implementation of anyperformance measurements, it wasestimated that the laboratory at SchwarzPharma's Seymour, Indiana manufacturing facilitydelivered test results on time only 15% of the time.After implementation of the subject system, theperformance increased to 90%. This case study providesan overview of how this drastic change in performancewas achieved. The change process is evaluated, and keypoints are identified for you to take home and use. Keypoints addressed include:� The success story - 15% to 90%� What we learnt on the journey� Where we are going from here� How this relates to Six SigmaMike Witt, QC Laboratory SupervisorSCHWARZ PHARMA

12:00 Ask the Experts Q&A Panel DiscussionYour opportunity to pose questions to experienceddeployment leaders. Amongst the topics to bediscussed: Why do so many Chemical andPharmaceutical operations stagnate at 3 to 4 Sigma?Where next for Six Sigma in Chemicals andPharmaceuticals? Richard Postlethwaite, Lean/Six Sigma CoachBOOTS MANUFACTURING

12:45 Luncheon

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First Day: Tuesday 6th September 2005Six Sigma for Chemicals & Pharmaceuticals

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Chemical and PharmaceuticalEnvironments and the CommonChallenges FacedRolling out Six Sigma within anyorganisation means substantial change. Ifimplemented well the monetary results can be dramatic.But these gains rarely come without challenges. DrStückrath's presentation will provide an understandingof the main issues associated with embarking upon andsustaining a successful Six Sigma programme, and willequip you with practical advice to ensure that you areprepared to face these hurdles and thus reap the desiredresults. Dr. Ingolf Stückrath Head of Industrial Excellence & Master BlackBelt - SANOFI-AVENTIS

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15:00 Driving Supply Chain Improvement withSix SigmaDMAIC is best focused on eliminating defects inindividual processes. However, highly efficient supplychain operation requires much more than elimination ofdefects at individual points in the chain. In thispresentation Andrew Ruddick will review some of theearly learning Dupont Teijin Films gained in applying SixSigma and Lean tools and techniques to the overall valuestream, and will address the following issues� The "voice of the customer" in driving supply chain

design� Evaluating your supply chain performance� Working with your customer to drive overall

performance improvementAndrew Ruddick, Six Sigma ChampionDUPONT TEIJIN FILMS

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15:45 Six Sigma3M is a diversified technologycompany that provides innovativeand practical solutions to peoplearound the world. Six Sigma is aninitiative at 3M that isfundamentally improving our business processes,helping us become more customer focused, andstrengthening our ability to create and marketnew products. Today, Six Sigma is 3M'soverarching initiative, and it continues to drivegrowth, reduce costs and increase cash flow in 3Mbusinesses around the world. Judith GarciaGaliana will talk about 3M's deployment of SixSigma and how we are implementing the toolsand methodologies to achieve our business andfinancial goals.Judith Garcia Galiana, Director Six SigmaEMEA -

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KEYNOTE PRESENTATION14:15 Lean and Six Sigma:Generating Improvements in anR&D Analytical LaboratoryAir Products and Chemicals, Inc. is aglobal company with leading marketpositions in industrial and electronic gases, relatedequipment and services, and selected chemicals. Theorganisation's early process improvement efforts havedeveloped into a single company approach based upona merger of Six Sigma and Lean Manufacturingmethodologies. Key components include tools, learning,focus, people and leadership. While these efforts havebeen in place for many years, there has been areluctance to accept those efforts into "non-manufacturing" and particularly laboratory activities.This presentation will address the methodology currentlyemployed to identify and implement improvementopportunities and how this approach was successfullyapplied to the analytical laboratories. Michael E. Rusak, Organisation Champion forContinuous Improvement AIR PRODUCTS AND CHEMICALS, INC

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EXCELLENCE to ImproveGlobal Supply Chain PROCESS EXCELLENCE is abreakthrough strategy that drivesresults in market penetration,customer satisfaction, organisational speed andcost of doing business. This presentation, with theuse of a case study, will detail how this systematicmethod can be used to optimise key businessprocesses, achieve desired business objectives andconsistently meet customers' needs.� What makes PROCESS EXCELLENCE work?� Benefits of a unified approach� Effective PROCESS EXCELLENCE deployment� PROCESS EXCELLENCE Deployment Road-MapChet Damania, Master Black BeltETHICON ENDO-SURGERY


16:30 Networking Coffee Break

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the Customer -Implementing Six Sigma in aHospitalAlthough quality management isnot new to hospitals, more andmore are now turning to Six Sigma in order toachieve a higher rate of improvement and moresubstantial savings. The Red Cross Hospital inBeverwijk, amongst the first in Europe toimplement Six Sigma, is one such hospitalcurrently reaping the benefits. Jaap van denHeuvel will examine how his hospital is successfullyapproaching the challenges presented by serviceproduct development and will demonstrate howthis has resulted in considerable cost savings andnumerous quality improvements.

Jaap van den Heuvel, MD, MBAGeneral DirectorRED CROSS HOSPITAL, NETHERLANDS


Six Sigma for Chemicals & PharmaceuticalsFirst Day: Tuesday 6th September 2005First Day: Tuesday 6th September 2005

17:30 Using Six Sigma toGenerate Results in SMEsNo longer is Six Sigma seen only as anoption for large organisations. An increasing number of SMEs aresuccessfully implementing Six Sigma,and evidence has shown that they are reaping theresults. Using first hand examples, Jukka Silen willexamine how Six Sigma implementation in an SMEvaries to that of a larger company, and will detail howbest to deploy Six Sigma on the necessary scale tomeet the needs and limitations of the companyconcerned.� Utilising Six Sigma implementation in the business

network� Different implementation, specific tools for SMEs? � How to manage the change� Accountability: A totally new way of understanding and

communicating the commercial impact� Real savings and revenues � Gaining competitive advantages� Examples of success stories in SMEs exploiting

Six SigmaJukka Silén, Manager, Head of R&D MUOVIPOLI LTD (Development Centre forPlastics Industry in Finland)

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16:45 From DMAIC to DFSS - Design for SixSigma for New Product DevelopmentThe transition from initial Six Sigma to a programmethat incorporates DFSS is a critical change for anyorganisation. On one hand, it suggests that Six Sigmahas been successful in improving existing productsand processes while at the same time it indicates thatthe company must move to a new level to sustain andenhance the gains made in Six Sigma. John Cogginswill focus on his experience of how Sun Chemical, amajor, diverse multinational company is starting outon DFSS, and how DFSS has taken Sun to a levelwhere variation is reduced before it occurs in theentire new product development process.� Establish which processes and tools work best� Defining DFSS goals � Higher price realisation & cost reduction� Speeding time to launch � Developing more products with better market

focusJohn Coggins, Master Black BeltSUN CHEMICAL

18:15 Chairman's Closing Remarks

18:20 End of First Conference Day

19:0019:00 NETWORKINGNETWORKINGDINNERDINNER

All conference participants are invited to a

complimentary three course networking dinner.

Relax and unwind with your colleagues in an

informal environment.

Why you should attend IXPERION's 2nd Annual Conference

Six Sigma in Chemicals and Pharmaceuticals

The chemical and pharmaceutical industry began to sit upand take notice of Six Sigma in the mid-1990s. Manyfirms are now taking hold of the disciplined, data-drivenmethodology to eliminate defects in any process. Thesecompanies are actively driving toward six standarddeviations between the mean and the nearestspecification limit.

"Six Sigma is alive and well at DuPont," adds DonLinsenmann, DuPont's vice president and Six Sigmacorporate champion. "It is not an abstract concept, but awell-managed process of execution."

Effective Six Sigma implementation can prove challenging,however. A simple out-of-the-box solution is notavailable.

The biggest challenge in an early implementation is to getpeople aligned with the approach. Six Sigma is a rigorousdata-based, disciplined process of improving processes.People must see Six Sigma as a how and not a what.

Early on, Six Sigma was delivering results for discrete partsmanufacturing, and a typical comment was that it couldnot apply to continuous manufacturing processes. Itbecame clear that Six Sigma was delivering benefits inchemical plants but many still considered the quality toolsuitable only for manufacturing. But Six Sigma is a farreaching quality initiative also suitable for transactionalprocesses.

Those corporations that see it as a business strategythat applies to all functions have reapedtremendous gains for their shareholders, theiremployees and their clients.

Once a chemical company gets past the initial doubts andconcerns regarding such a complex undertaking, therewards and benefits of Six Sigma certainly will seemworth the effort. But Six Sigma does not work all on itsown. The companies that embrace the methodologyas a part of their core business process will continueto grow. The challenge then becomes sustaining thatprofitability. Will Six Sigma continue to deliver five, 10 oreven 20 years from now?

Nevenka Jevtic, on www.chemicalprocessing.com

IXPERION’s 2nd Annual Six Sigma for Chemicals &Pharmaceuticals will provide insights from DuPont, GEAdvance Materials Europe, Aventis Pharma, Sun Chemical,Johnson & Johnson, 3M, Bayer Healthcare, Air Products &Chemicals, Shell International, Owens Corning, SchwarzPharma, Baxter Bioscience, Boots Manufacturing andother leaders in the field of Six Sigma implementation.



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Six Sigma for Chemicals & PharmaceuticalsSecond Day: Wednesday 7th September 2005Second Day: Wednesday 7th September 2005

8:00 Registration and Coffee

9:00 Chairman's Opening RemarksA short summary with the key points ofTuesday's presentations will proceed today'ssessions.Hans-Georg Kucharski, Senior AssociateVALEOCON MANAGEMENT CONSULTING

DOUBLE SESSIONKEYNOTE PRESENTATION9:15 Six Sigma Rollout in a DiversifiedMulti-National OrganisationThis presentation from GE Advanced Materialswill refer to a detailed case study on how asuccessful Six Sigma rollout is centred on themerged model of Change AccelerationProcess (CAP) and Design for Six Sigma (DFSS).�Discussing the problems associated with rolling out Six Sigma�CAP, a structured process to accelerate a cultural change�DFSS, a structured process to accelerate a technical change�Developing a CAP/DFSS based model to ensure a structured

roll out of Six Sigma�Ensuring a sustainable roll out through:�Management awareness�Leading by example�Project selection mechanism�Business decisions based upon data analysis instead of data�Roles and responsibilities�The importance of review processes�Building systems and structuresMarcel Kranenburg, Quality Director & MasterBlack Belt - GE ADVANCED MATERIALS - EUROPE

10:45 Networking Coffee Break

11:00 Panel Discussion: Overcoming CommonChallenges in Project SelectionHear the views and experiences of some of the Chemicaland Pharmaceutical industry's most experienced Six Sigmapractitioners. This interactive session gives you theopportunity to pose your queries on the subject of EffectiveProject Selection. Amongst the areas to be discussed are:� Strong focus on key business processes: How to ensure

the visibility of project impact on process improvementand on related KPI's

� Valuation and prioritisation in alignment with strategicdirections and results: Showing the benefits of the successfulproject in different strategic areas and relationships

� Establishing the real focus and providing a concrete projectdefinition: How to develop a project charter

� What is the right team by first project definition approach?Led by Matej Janovjak, Director StrategicDevelopment & Business Process ExcellenceCILAG JOHNSON & JOHNSON

12:00 Luncheon

15:15 Chairman's Closing PresentationThis short presentation gives all Six Sigma forChemicals & Pharmaceuticals delegates theopportunity to join together at the end of thisconference. This session provides acomprehensive round up of the many conferencepresentations and teachings heard over the past two days.Hans-Georg Kucharski, Senior AssociateVALEOCON MANAGEMENT CONSULTING

15:45 End of Conference

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DOUBLE SESSION13:45 Six Sigma and Lean Deployment at ShellShell have been implementing both quality strategies andcreated a powerful synergy to improve performance and defectelimination. Bruce Richardson discusses the broader roadmapof Shell's deployment initiatives, and pitfalls and lessons learntagainst a year-long deployment background. Hans Boerstra willdraw on the individual experience of specific implementationcases at Shell Chemicals reviewing the critical issues toinstitutionalise quality schemes as lasting improvement drivers.Bruce Richardson, Shell Sigma Global DeploymentChampion - SHELL INTERNATIONALHans Boerstra, Change ManagerSHELL NETHERLANDS CHEMICALS

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13:45 Lessons Learnt - Implementing SixSigma from the Bottom Level to theUpper Business StructuresContrary to popular thought of implementing SixSigma using a top down approach, GP GrenzachProduktions GmbH, a Bayer HealthCare company, isintroducing Six Sigma on a project-to-project basis.One year after they reinforced their efforts by anintensive Champions Training, the review of theimplementation strategy reveals the critical issues.� How to link Six Sigma efforts to the company's

strategy and goals� What is the proper function of Green Belts, and who should be

selected and trained accordingly?� Convincing senior management of the benefits that can be

achieved through Six Sigma� Demonstrating the success of Six Sigma through resultsDr Carl-Alexander Scheef, Head of OintmentsProduction and Packaging - BAYER HEALTHCARE Enzo Di Nunzio, Managing Director SIX-WINNERS CONSULTING

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13:00 Six Sigma is Not the Silver Bullet:TQM at Saab Ericsson Space in a ProcessApproach Total Quality Management (TQM) and ChangeManagement (CM) are continuous improvementprocesses involving all employees, from themanagement level to the workshop level in a total integratedeffort dedicated to improve the performance at every level inthe company. These performance improvements are directed tosatisfy perceived cross-functional goals such as quality, cost,technical performance, schedule and human resourcedevelopment. The Management System - SEMS, developed atSaab Ericsson Space has a customer oriented process approachwhich focuses on processes that give value to the final productsand services. The processes in SEMS are divided into the threemain categories of 'Core', 'Management' and 'Support'processes. SEMS is developed in accordance with requirementsin the new ISO 9001:2000 and ISO 14001:2004 standards. TheManagement System is continuously improved based on theexperience, lessons learnt and challenges in the projects, andthe professional world around Saab Ericsson Space. Claes Berlin, Quality DirectorSAAB ERICSSON SPACE


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Utilising Six SigmaMarius Buiting, a leading expert on quality issues inhealthcare in Europe, takes an objective look at Six Sigmaand how it can be efficiently used to drive lasting results.Using first-hand experiences, Marius shares some of theinsights he has gained from implementing Six Sigma andother quality approaches in various healthcareenvironments.Marius BuitingPast President and Fellow of the ESQHEUROPEAN SOCIETY FOR QUALITY INHEALTHCARE

Booking form and administrative detailsBooking form and administrative details

Team Discounts: A 15% discount is available forgroups of 3+, groups of 5+ receive 20% discount, andgroups of 7+ receive a 30% discount when registeringfrom the same organisation at the same time. Groupbookings and Early Bird discounts do NOT accumulate.Payment: Payments may be made by credit card, chequeor bank transfer. A process charge of 4.75% will be addedto your credit card bill. Payment must be made prior tothe event. The organisers reserve the right to refuseadmission if payment has not been received. IXPERIONcannot be held liable for non-arrival of registrationinformation. All invoices and registrations processed mustbe honoured in full, unless cancellation has been receivedunder the terms stated in the cancellation section.Payment includes lunches, refreshments, conferenceworkbook and all meeting materials.Cancellations: Cancellations must be received in writing10 working days before the date of the conference. Youcan expect a voucher which can be used at any IXPERIONevent. IXPERION regret that refunds are not provided.Substitutions can be made at any time.

Hotel Accommodation: Hotel and travel costs areNOT included in the booking fee. However IXPERION ispleased to offer a limited number of rooms at theCrowne Plaza, Brussels City Centre at a specialconference rate. To book accommodation call +32 2 2036200 quoting IXPERION-Six Sigma Conference.

Please contact us at IXPERION prior to theconference if you have any additional requirementse.g. wheelchair access, large print, special dietary

requirements etc.Enquiries: By telephone to Katherine on +44 1603 283596 or by email: [email protected] - Six Sigma Conferences request that speakerspresent impartial, objective information - devoid ofmarketing or sales material - as part of our acceptance ofthem as speakers. It may be necessary for reasons beyondthe control of the organisers to alter the content and timingof the programme or identity of the speakers. You will becontacted about any major changes and please do refer toour web site for amendments to our programme.

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Please note that a process charge of 4.75% will be added to your credit card bill.� I am unable to attend but please send me __ copies of the conference documentation at €566each (plus VAT and P&P) or £399 (plus VAT and P&P). Payment must be received before dispatch.


DATESWorkshops

Monday 5th Sept. 2005

ConferenceTuesday 6th Sept. 2005

Wednesday 7th Sept. 2005

FEESSecure your Early Bird Discount! Register before

19th August, and save up to €605!

Please note: Total fee includes 21% Belgian Value AddedTax (TVA) which can be reclaimed by your company

VENUECrowne Plaza Brussels City

Centre3 Rue de Gineste

1210 BrusselsPhone +32 2 203 6200

Fax +32 2 203 4011

Conference only nn €1895 €397.95 €2292.95EARLY BIRD nn €1695 €355.95 €2050.95

Conference & Workshop A nn €2690 €564.90 €3254.90EARLY BIRD nn €2390 €501.91 €2891.91

Conference & 1 Workshop nn €2490 €522.90 €3012.90nn B or nn C or nn DEARLY BIRD nn €2190 €459.90 €2649.90

Conference & 2 Workshops nn €3085 €647.85 €3732.85nn B or nn C or nn D EARLY BIRD nn €2685 €563.85 €3248.85

Conference & Workshops B, C & D nn €3680 €772.80 €4452.80EARLY BIRD nn €3180 €667.80 €3847.80

Workshop A only nn €795 €166.95 €961.95EARLY BIRD nn €695 €145.95 €840.95

1 Workshop nn B or nn C or nn D nn €595 €124.95 €719.95EARLY BIRD nn €495 €103.95 €598.95

2 Workshops nn B or nn C or nn D nn €1190 €249.90 €1439.90EARLY BIRD nn €990 €207.90 €1197.90

3 Workshops B, C & D only nn €1785 €374.85 €2159.85EARLY BIRD nn €1485 €311.85 €1796.85

By fax+44 1603 664 420Please fill in theform below

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By telephoneKatherine on+44 1603 283 596

Onlinewww.ixperion.com

By postIXPERION Ltd25 Bank PlainNorwich, NR2 4SFUnited Kingdom

Forthcoming European EventsKeep these dates free in your calendar

INTERNATIONAL WORKSHOP DESIGN FOR SIX SIGMASPECIAL EVENT - GLASGOW, 12 & 13 SEPTEMBER 2005. This two-day event will focus on 10 workshops from DFSS pioneersaround the world. Learn from, network with and benchmarkagainst companies who have been successful in DFSS initiativesRegister for this event now!!

INTERNATIONAL WORKSHOP LEAN SIX SIGMASPECIAL EVENT - AMSTERDAM, 10 & 11 OCTOBER 2005.Discover how industry leaders have implemented Lean & Six Sigmato drastically improve their performance. Discuss the tried & testedmethods provided in 12 workshops on the powerful synergy ofLean Principles and Six Sigma Tools over these two days inAmsterdam. Register for this event now!!

SIX SIGMA IN FINANCIAL SERVICESZURICH, 8 & 9 NOVEMBER 2005.Following the success of our European and American Six Sigmaconferences, IXPERION will be bringing you the same winningformula of experience and expertise from Six Sigma thought leadersand industry gurus with our 2nd European conference for theFinancial Sector. This is an opportunity not to be missed if you wantfind out how leading Finance companies are utilising Six Sigmatoday to meet the challenges of tomorrow.Register for this event now!!

Register on www.ixperion.com or call Katherine on +44 (0)1603-283596

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