The first UK Service Design Network Conference was held at RIBA in London in June 2016. Talks covered the social, commercial and future impact of service Design.

Hazel White and Mike Press from Open Change were delighted to be invited to take present. Hazel sketchnoted a number of the talks.

Highlights included Louise Downe, Head of Design at Government Digital Services (GDS) talking about how most services were not designed for the internet age, and many parts of government wishing 'the internet would just go away’. There were excellent talks by Paul Thurston Joel Bailey, Dr.Geke van Dijk, Nathaniel Giraitis, Tim Malbon, Toby Norman, Mark Priestly, James Samperi, Emma Watkins which Hazel didn’t record - but you can catch reactions at #SDNUK16.

The resounding call to action was from Carrie Bishop of FutureGov - in this post-Brexit, confused and divided UK landscape -it's up to the community of service design to work with disenfranchised communities to enable people to reconnect.

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Sketchnotes

Andrea Siodmok and Cat Drew of Policy Lab talked about the importance of quantitative research being combined with qualitative research - using stories to humanise data. 

Zaynep Falay Von Flittner from Finnish company Hellon shared stories of using Live Labs to prototype services for Finavon who run Helsinki airport.

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Jenni Lennox and Rebekka Bush of Service Design agency, Nile and Royal Bank of Scotland (RBS) talked about The People's Money: the design of RBS's new £5 note - describing how a complex process of co-design glued together with service design techniques replaced the traditional consultancy process.

Connor Maguire and Stephen Graham from Transport for London and Deloitte Digital talked of using disruptive mobile technology  to improve services for staff and customers at Victoria Coach Station.

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Mike Press spoke in the future impact session on Making a difference in a small

city - sharing how design has been a catalyst for change in Dundee, Scotland

Hazel White of Open Change presented in the social impact session on Building Capacity for Service Design in the Public Sector – can everyone be a Service Designer?

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Nick Leon from the Royal College of Art talked passionately on the redesign of work - how systems, processes and culture of work should be designed for dignity.

hazel@openchange.co.uk @hazelonewhite

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