Conduent Legal and Compliance Solutions

Skillfully manage risk, regulatory compliance and litigations with current and efficient digital technology.

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Driven by the rapid pace of business, regulatory change and expanding volumes of information produced each year, legal and compliance departments struggle to keep up.

Conduent Legal and Compliance Solutions

Juggling requests to review multiple documents and sources of information, new demands for managing risk and potential litigations, they often rely on complex networks of suppliers to handle countless new needs.

Information is an organization’s lifeblood.

The call to harness technology to simplify processes that capture key informational data, help organizations regain control and become more intelligent and proactive has never been greater.

Conduent Legal and Compliance Solutions integrate data analytics, technology and expert professional services to help solve risk, compliance, legal and business challenges — fostering sound decision-making, smart data capture and reduced costs.

Ignite your digital transformation

Conduent creates digital platforms and services for businesses and governments to manage millions of interactions every day for those they serve. We’re leveraging the power of cloud, mobile and IoT, coupled with technologies such as automation, cognitive analytics and blockchain to elevate every constituent interaction, driving modern digital experiences that are more immediate, more individualized and more intelligent.

Our experience delivering technology-enabled risk, compliance and litigation solutions goes back more than 15 years. Our scope of expertise, leading-edge technology platforms and flexible options equip us to meet your challenges and help you reach new levels of success across your legal and compliance landscape.

Challenges we help solve• Growth and complexity of data

• Increasing and changing regulations

• Reliance on expensive external resources and consultants

• Time and cost of document reviews

• Third party vendor and technology inefficiencies

• Ability to leverage disparate data sources to enrich reporting

• Employee and customer privacy protection

• Resource intensive processes

Our technology: Conduent Viewpoint Integrated Analytics

Conduent Viewpoint Integrated Analytics is a centralized solution that empowers organizations to reshape their legal and compliance functions in the era of AI and digital transformation.

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Identify risk, automate business rules, and provide management information

Conduent delivers highly efficient ways to handle vast amounts of information while creating cost savings. Working with us, clients reduce reliance on third party consultants, gain access to global capabilities and reusable data, ML to reduce their supplier base and create commonality across legal, risk and compliance functions.

AnalyticsWe pair our leading analytical capabilities with our technology-enabled services to help clients proactively detect risk hidden in their data. This also decreases overall spend by reducing data sets requiring manual review for legal, investigation, or compliance reviews.

At the heart of our analytics teams are in-house data scientists skilled in data mining, statistical learning, text analytics, contextual intelligence, natural language processing, machine learning, predictive analytics and other data science techniques. They can apply analytics expertise at every stage in the legal to compliance information lifecycle to optimize cost-savings and deliver the most accurate results and actionable information.

Our Select Offerings

Contract Portfolio Analytics Comprehensive insight into expansive portfolios of structured and unstructured data. This allows organizations to optimize their contract portfolio by identifying systemic risk and other value recognition opportunities as well as enable informed decision making.

Data Privacy Protect sensitive employee and customer data in compliance with privacy laws such GDPR and CCPA, and facilitate the exercise of customer and employee rights over data. Drawing on advanced analytics and subject matter expertise, our data privacy solutions enable companies to proactively identify and remediate areas of risk affecting employee or consumer privacy rights. Quickly respond to subject access requests, optimize performance and enhance accuracy and defensibility.

eDiscovery Conduent helps law departments when they need it most — managing lawsuits and investigations. In jurisdictions all over the world, we help our clients get to the heart of their case in the most efficient, defensible manner and form the right legal strategy to defend their companies.

Compliance Monitor and AuditOur eCommunications monitoring services provide actionable insights into email and other server-based communications to help clients address high-risk issues at formative stages. We target clear indicators of risky behavior, non-compliance or malfeasance based on client areas of concern.

Global data centers

Our advanced data centers and operations throughout the U.S. and Europe can handle projects of any scale, language or international complexity. We offer petabytes of capacity, hundreds of gigabytes of throughput each day and virtually limitless scalability.

Data security and privacy

Our data centers are accredited with ISO 27001 and Tier 3+ — the gold standard for security certification and up time. We employ comprehensive security measures to minimize risk and protect your data at the physical, application and user levels, including redundant backup and extensive disaster and business continuity planning.

We regularly undergo comprehensive independent third-party audits of security controls, including network penetration and application vulnerability testing.

Conduent complies with international standards for data privacy as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from EU member countries. Conduent adheres to privacy principles of notice, choice, onward transfer, security, data integrity, access, and data is stored and processed exclusively in our secure data centers.

Conduent Legal and Compliance Solutions

Viewpoint Integrated Analytics

AI-driven analytics integrate data from all firms, vendors and databases into a single, secure platform.

More Individualized

Viewpoint’s core framework is built to

allow flexibility and detect unforeseen

risk and customized analysis while

maintaining personalized user

dashboards.

More Immediate

Advanced big data analytics help

surface high-risk information in real-

time, fostering legal and compliance

strategy decision-making and the

ability to contest.

More Intelligent

Monitor the company’s key data,

both structured and unstructured,

flagging potential exposures as they

arise through this advanced AI and ML

technology to eliminate potential risks.

Conduent Legal and Compliance Solutions

Case Study: Contract Analytics Supported a review of 1.5 million loan documents while ensuring a process for future compliance

Our Challenge

A leading US bank received a Matter Requiring Attention (MRA)

notice from a regulator informing them that they may have

violated borrowers protected by the Servicemembers Civil

Relief Act (SCRA). They needed to act quickly to audit historical

lending activities and to develop a compliance solution for

ongoing monitoring. This included 1.5MM loans, related

multichannel customer communications, including voice, chat,

email, and IVR.

Our Solution

We developed a hybrid OmniChannel compliance solution

that coupled big data analytics with legal and compliance

talent, enabling us to analyze large volumes of customer

communications and loan documentation to automate

escalation of potential SCRA exposure.

Our Results

The solution was launched and running within 60 days. An original

population of more than 300 million communications and 120

million pages of loan documentation was analyzed for SCRA

implications, resulting in nearly 4,000 consumer loans identified

and escalated for SCRA handling. Our approach reduced costs of

audit by 80% and project time line by 18 months.

Conduent Legal and Compliance Solutions (“Conduent”) is not authorized to practice law, and neither offers legal advice nor provides legal services in any jurisdiction. The services offered by Conduent are limited to the non-legal, administrative aspects of document review and discovery projects. Conduent provides such services solely at the direction and under the supervision of its clients’ authorized legal counsel.

© 2019 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. BR2278

Learn more

For more information on Conduent Legal and

Compliance Solutions, visit us at:

www.conduent.com/legal-business-services

or call 1-844-ONE-CNDT

Case Study: Global Marine Chemicals Merger

Our Challenge

• Client announced a bet-the-company merger and received scrutiny from US

competition authorities via an Federal Trade Commission Second Request.

• The competition authorities requested millions of documents from company

employees located around the world, which needed to be collected, reviewed,

redacted and produced.

• The client required a heightened level of support to meet the demanding

timelines required to challenge the administrative complaint.

Our Solution

• We designed a dual-shore, follow-the-sun approach leveraging our data

analytics suite, supported by 100 attorneys in India, alongside US-based

Chinese and Norwegian attorneys and a US-based privilege QC team.

• More than 2.5 million documents were reviewed, redacted, translated, and

logged for privilege over nine months.

• 200,000+ documents were reviewed and produced on a rolling weekly basis

in the final month of the project, with productions required within days of

collection and processing.

Our Results

• By meeting numerous rapid discovery deadlines, we ensured substantial

compliance with the government’s demands.

• Our analytics tools reduced the review corpus from 10 Million to 2.5 Million

documents

• Offshore review provided significant cost savings and ensured 24-hour support

to meet the quick turns required, while higher value tasks remained onshore to

ensure defensibility.