HSBC Talent Strategy

Alison McGregor, CEO HSBC Scotland

HSBC provides a range of financial services in the UK and is structured on functional lines. The four functional lines are supported by the operational arm of HSBC known as HOST (HSBC Operations Service Delivery and Technology) and by various Global functional areas which are replicated in various countries.

About HSBC

Retail Banking & Wealth

Management (RBWM)

Commercial Banking

Global Banking & Markets (GBM)

Group Private Banking

Global Functions HOST

We are committed to building long-

term relationships with our

customers, offering products and services to help them reach their goals and

aspirations.

We work with a wide range of

customers, from small enterprises

to mid-market companies and

large multinationals, providing them

with the tools they need to function

efficiently

HSBC Global Banking and

Markets provides financial services and products to

corporates, governments and

institutions.

We help high-net-worth individuals and their families to grow, manage

and preserve their wealth.

Comprises departments and business areas

that provide support functions to the other areas

of the bank

The operational arm of HSBC

HSBC employs over 44,000 people, in the UK, with a

diverse range of skills and talent

Work Experience One week work

experience for students in education 14-19 year

olds.

Areas: Commercial, HOST, Global Functions

and RBWM.

TraineeshipsFour weeks combined classroom delivery /

work experience.

For young people not in education, employment

or training.

Areas: RBWM, Contact Centres and first

direct.

Apprenticeship ProgrammeNon-Graduates/

Graduates not on a graduate programme.

A range of apprenticeship

programmes in our major business areas.

Areas: Commerical, HOST, GBM and RBWM.

Internship/Graduate

HSBC School Leaver ProgrammesTalent Strategy

Global Business

Line Developme

nt

Diverse and Inclusive

Multi Level Talent Management Programmes

Range of internship programmes for all years.

Areas: Commercial and RBWM.

Graduate development programmes.

Areas: RBWM, CMB and GBM.

It just makes sense…..Apprentices

34% of learners have been promoted since the start of their programme.

90% of learners would recommend Work-based learning to a colleague.

91% of learners said the programmes helped them recognise their strengths and weaknesses.

97% of apprentices state the apprenticeship qualification met their needs.

34%

90%

91%

97%

Increased Job Satisfaction

Enhanced Personal Development

Increased Confidence

Increased Opportunity For Promotion

Nationally Recognised Qualifications

Coached Against National Standards

It just makes sense…..HSBC

92% of apprentices from 2011 are still employed at HSBC.

94% of learners achieved at least a good performance rating, with 50% achieving a Strong or Top.

98% of line managers state apprenticeship qualifications meet the needs of the individual.

99% of line managers state apprenticeship qualifications meet the needs of the business.

92%

94%

98%

99%

Improved Customer Service

Reduced AttritionImproved Performance

Improved DiversityIncreased Morale