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SKILLS FRAMEWORK FOR AEROSPACE

SKILL STANDARD FOR PROCESS TECHNICIAN (ENGINE BUILD / MACHINING / QUALITY CONTROL / NON DESTRUCTIVE TESTING ( LEVEL 1))

Important Points to Note about this Document

This document is intended purely to provide general information to enable individuals, employers and training providers to be informed about the skills for career, training and education purposes. SkillsFuture Singapore Agency provides no warranty whatsoever about the contents of this document, and does not warrant that the courses of action mentioned in this document will secure employment, promotion, or monetary benefits.

Copyright 2017 © SkillsFuture Singapore Agency. All rights reserved. Version 1.1. 1

Occupation: Process Technician (Engine Build / Machining / Quality Control / Non Destructive Testing ( Level 1))

Occupation Description: The Process Technician is required to perform the required manufacturing processes depending on the job function he/she is assigned to. Engine Build: He/She performs assembly, inspection and testing of new engine in accordance with relevant technical manuals and quality standards. He/She also keeps abreast of latest developments of related systems by updating himself/herself through relevant manuals and other publications. Machining: He/She operates machines to produce precision parts that requires basic knowledge and ability to set up and maintain machine tools; use hand tools including digital measurement instruments; read and interpret technical drawings and blueprints; perform basic housekeeping and carry out His/Her duties in compliance with workplace safety and health requirements. Quality Control: He/She is authorised by the organisation to perform inspection on parts received from suppliers to ensure conformity to specifications. He/She is required to perform process control by using inspection equipment such as the Coordinate Measuring Machine (CMM) for accurate inspection checks and manual gages, and register non-conformity as required. Non Destructive Testing (Level 1): He/She maintains all non-destructive test equipment at their required functionality and performs the tests specified in the works instructions under supervision. He/She determines the acceptance of parts and components for surface condition in preparation for the NDT and conducts the appropriate tests, document and also interpret the results obtained.

SKILLS FRAMEWORK FOR AEROSPACE SKILL STANDARD FOR PROCESS TECHNICIAN (ENGINE BUILD / MACHINING /

QUALITY CONTROL / NON DESTRUCTIVE TESTING ( LEVEL 1))


The skills expected of the Process Technician (Engine Build / Machining / Quality Control / Non

Destructive Testing ( Level 1)) are summarised as below:

Skill Category Skill

Legislation and

Regulation

AER-LRE-2081-1.1 Apply Basic Human Factors and Error Management

AER-LRE-2082-1.1 Interpret Basic Regulation Requirements

Maintenance AER-MAI-2065-1.1 Perform General Engine Workshop

Practice

Operation Production AER-OPR-1110-1.1 Use Hand Tools

Manufacturing

Processes

AER-MPR-2073-1.1 Handle, Inspect and Pack Engines and

Components

AER-MPR-2074-1.1 Rig &and De-rig Engine for Tests

AER-MPR-2075-1.1 Apply New Engine Build Processes

Maintenance

AER-MAI-2015-1.1 Perform Electrical Terminations and

Connections

AER-MAI-2017-1.1 Perform Electrical Measurements

Specialised

Processes

PRE-PMP-2021-1 Perform Diffusion Bonding of Material

PRE-PMP-2020-1 Perform Advanced Gas Tungsten Arc

Welding

Manufacturing

Processes

PRE-PMP-2016-1 Perform Surface Coating

PRE-PMP-2012-1 Perform Material Hot Processing

Technical and

Engineering

Fundamentals

PRE-TEF-1002-1 Interpret Technical Drawings and Blue

Prints

Maintenance AER-MAI-2068-1.1 Repair Engine Parts (Machining)

Manufacturing

Processes

PRE-PMP-2017-1 Perform Surface Preparation and

Finishing

PRE-PMP-1006-1 Perform EDM-CNC Wire Cut Machine

Operations

PRE-PMP-1004-1 Perform CNC Milling and Programming

PRE-PMP-1005-1 Perform CNC Turning and

Programming

PRE-PMP-1009-1 Apply Basic Workshop Practices




Skill Category Skill

Operations

Production

PRE-TEF-2011-1 Handle Machine Tools and Apply

Lubrication

Specialised

Processes

PRE-PMP-2014-1 Perform Non-destructive Testing

Operation Production

PRE-TEF-1005-1 Perform Dimensional and Geometric

Measurements

AER-OPR-1104-1.1 Operate Basic Measuring Devices

PRE-TEF-1001-1 Handle Common Measurement Instruments

PRE-TEF-2012-1 Set up and Operate Coordinate Measuring Machines

Quality

PRE-PMP-2022-1 Perform Geometric Tolerance and

Inspection

PRE-TEF-1007-1 Use Precision Measuring Equipment

AER-QUA-1099-1.1 Apply Quality Systems

Workplace Safety and

Health

AER-WSH-1109-1.1 Apply Workplace Safety and Health

Practices

AER-WSH-2011-1.1 Perform Basic Safety Practices and

Documentation

Productivity and

Innovation

PRE-MPI-2005-1 Apply Lean Thinking in the Workplace

PRE-MPI-2004-1 Apply Basic ‘Lean’ Techniques in the

Workplace

PRE-MPI-1002-1 Apply Continuous Process

Improvement Techniques

Planning and

Implementation

BM-SPI-304E-1 Display Critical Thinking and Analytical

Skills

People and

Relationship

Management

ES-IP-102G-1 Work in a Team

ES-IP-101G-1 Communicate and Relate Effectively at

the Workplace

Personal management

and Development

ES-PMD-301G-1 Develop Personal Effectiveness at

Operations Level

ES-PMD-102G-1 Maintain Personal Presentation and

Employability at Operations Level

ES-PMD-303G-1 Apply Emotional Competence to

Manage Self at the Workplace

ES-PMD-104G-1 Adapt to Change




Skill Code AER-LRE-2081-1.1

Skill Category Legislation and Regulation

Skill Sub-Category

(where applicable) N/A

Skill Apply Basic Human Factors and Error Management

Skill Description This skill describes the ability to apply human factors and basic error

management in aviation context. It also includes the understanding of human

limitations and error, organisational factors and the working environment that

might contribute to incident and/or accident.

The ability to understand:

Knowledge and

Analysis Human factors in aviation

Human limitations and error

Organisational factors and the working environment

Error management It refers to gathering,

cognitive processing,

integration and inspection

of facts and information

required to perform the

work tasks and activities.

The ability to:

Application and

Adaptation Understand the importance of human factors and how they have

contributed to aviation accidents

Relate how various human limitations and behaviours can affect

performance

Identify the differences between an error and a violation, and the

importance of basic error management principles

Describe the effect of the organisation and the working environment on

safety and performance

It refers to the ability to

perform the work tasks

and activities required of

the occupation, and the

ability to react to and

manage the changes at

work.

N/A

Innovation and

Value Creation


generate purposive ideas

to improve work

performance and/or

enhance business values

that are aligned to

organisational goals.




N/A

Social Intelligence

and Ethics


use affective factors in

leadership, relationship

and diversity management

guided by professional

codes of ethics.

The ability to:

Learning to Learn Relate how various human limitations and behaviours can affect

performance It refers to the ability to

develop and improve

one’s self within and

outside of one’s area of

work.

Human factors in aviation may include but not limited to:

Role of human factors in aviation safety

Role of error chains; Murphy’s law; ‘Dirty Dozen’

Factors that have attributed to aviation accidents

Human limitations and error may include but not limited to:

Limitations that can affect the work of a technician

Role of memory, stress, knowledge and experience, complacency

Work ethics and compliance

Organisational factors and the working environment may include but not

limited to:

Organisational factors that can affect safety

Effects of staffing, resource levels and workloads

Importance of work culture within an organisation

Error management may include but not limited to:

Types of error and violation

Methods of reducing and preventing error

Reporting processes and procedures

Range of

Application

It refers to the critical

circumstances that the

skill may be demonstrated.




Skill Code AER-LRE-2082-1.1

Skill Category Legislation and Regulation

Skill Sub-Category


Skill Interpret Basic Regulation Requirement

Skill Description This skill describes the ability to recall and interpret the aviation regulatory

requirements as well as how they are applied to the aircraft maintenance

environment


Knowledge and

Analysis Regulatory Framework

Air Navigation Order

Singapore Airworthiness Requirement

Aviation legislations relevant to a holder of aircraft maintenance licence It refers to gathering,






The ability to:

Application and

Adaptation Understand the functions of and relationships between International Civil

Aviation Organisation (ICAO) and Singapore aviation legislation

Identify the requirement of Air Navigation Order

Comprehend the aviation legislations relevant to a holder of aircraft

maintenance licence







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





N/A

Social Intelligence

and Ethics






codes of ethics.

The ability to:

Learning to Learn


develop and improve



work.

Interpret the key features of Singapore Airworthiness Requirement and its

associated parts

Functions of and relationships between International Civil Aviation

Organisation (ICAO) and Singapore aviation legislation may include but not

limited to:

History and setup of ICAO (UK)

Regulation of the Singapore aviation industry

Requirement of Air Navigation Order may include but not limited to:

Setup of the ANO (UK)

Delegation of responsibilities to the DGCA

Penalties for the violation of ANO

Features of Singapore Airworthiness Requirement and its associated parts

may include but not limited to:

Singapore Airworthiness Requirements

o Requirement of SAR-21



o Requirement of SAR145


Aviation legislations relevant to a holder of aircraft maintenance licence may

include but not limited to:

Air Operator certificate application process

Airworthiness notices

Concept and special requirements of Extended Deviation Time Operation

(EDTO)

Range of

Application







Skill Code AER-MAI-2065-1.1

Skill Category Maintenance

Skill Sub-Category

(where applicable)

Engine/Engine Repair and

Overhaul

Skill Perform General Engine Workshop Practice

Skill Description This skill describes the ability to operate general workshop tools, equipment

and materials to undertake engine repair and overhaul in compliance with

workplace safety and health requirements at the operational level and validate

the work done in accordance with applicable technical manuals and

organisational procedures.


Knowledge and

Analysis Technical manuals and standard operational procedure (SOP)

Aviation industry terminologies

Aircraft engines - standard parts and materials

Measuring instruments, workshop tools and equipment

Processing repair and/or overhaul documentation

It refers to gathering,






The ability to:

Application and

Adaptation Comply with technical manuals

Operate workshop special tools and equipment in accordance with safety

practice and organisational procedure

Use appropriate engine standard parts and materials in accordance with

organisational procedure







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Consult with co-workers on use of workshop special tools and equipment

in accordance with safety practice and organisational procedure when in

doubt

Report to supervisor when defects are observed in accordance with

organisational requirements

Reinstate work area in accordance with organisational housekeeping

requirements






codes of ethics.

The ability to:

Learning to Learn


develop and improve



work.

Interpret aircraft engine maintenance and technical manuals.

Range of

Application




Comply with technical manual that must include:

SOP for compliance and information

Common terminologies used in aviation Industry

Able to obtain appropriate technical manuals for specific work tasks

Verify to confirm technical manuals are updated and current before

carrying out service and repair work

Read and interpret information as stated in technical manuals

Demonstrate ability to identify and describe background information

(standard practices) accurately of each component that is related to

specific work tasks

Demonstrate ability to follow and comply with technical manuals in

carrying out work tasks

Consult with appropriate persons when in doubt

Operate workshop special tools and equipment in accordance with safety

practices and organisational procedures that must include:

Observe and apply safety practices in workplace when operating

workshop tools and equipment

Able to technical manual for using workshop tools and equipment

Identify and select correctly measuring instruments, workshop tools and

equipment for working on a particular equipment

Check all measuring instruments, workshop tools and equipment are in

working condition before using them, unsafe and faulty tools and

equipment are handled according to organisational procedures

Operate measuring instruments, workshop tools and equipment according

to standard practices to ensure required outcome is produced

Maintain, protect and store measuring instruments, workshop tools and

equipment according to standard practices and organisational procedures

Document all procedures and findings in accordance with organisational

procedures

Use appropriate engine standard parts and materials in accordance with

organisational procedure that must include:




Observe and apply safety practices in workplace when using engine

standard parts and materials

Types and uses of engine standard parts and materials

Correctly identify the different types of engine standard parts and

materials and their uses which can facilitate carrying out work task

Select engine standard parts and materials according to standard

technical manual

Demonstrate ability to identify expendable or reusable engine standard

parts and materials

Demonstrate safe handling of materials used in engine workshops, taking

into consideration the awareness of incompatibility of materials, whether

materials are hazardous substances and safety precautions in handling

combustible materials

Ensure documentation is completed in accordance with organisational

procedures and regulatory requirements




Skill Code AER-OPR-1110-1.1

Skill Category Operations Production

Skill Sub-Category


Skill Use Hand Tools

Skill Description This skill describes the ability to use hand tools at the workplace based on

work requirements including selecting the appropriate hand tools, observing

safe practices, maintaining and storing them in accordance with standard

operating procedures.


Knowledge and

Analysis Types and specifications of hand tools

Correct technique and/or usage of hand tools

Common faults and defects in hand tools

Safe practices in using hand tools

Simple maintenance and proper storage of hand tools

Standard operating procedures for marking of faulty/unsafe hand tools

and the reporting structure







The ability to:

Application and

Adaptation Plan work activities and requirements in accordance with organisational

procedures

Select and use the appropriate hand tools to produce the product to meet

specifications

Apply safe work practices while using the hand tools

Identify and tag faulty and/or unsafe hand tools

Maintain good housekeeping in accordance with safety and health

workplace practices







work.

The ability to:

Innovation and

Value Creation Generate ideas to prolong the life span of hand tools



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Share best practices with co-workers in workplace safety and health

requirements






codes of ethics.

The ability to:

Learning to Learn Keep up-to-date on latest knowledge and innovations in hand tools

Anticipate possible failure of hand tools and appropriate measures to take It refers to the ability to

develop and improve



work.

Tools and equipment must include:

Personal protective equipment

Measuring tools

Setting tools and devices

Hand tools

Material movement equipment

Procedures and supporting documents must include:

Job instructions

Work and/or job specifications

Workshop drawings

Engineering drawings

Report sheets

Regulations must include:

Workplace Safety and Health Act

Range of

Application







Skill Code AER-MPR-2073-1.1

Skill Category Manufacturing Processes

Skill Sub-Category

(where applicable) Engine Build

Skill Handle, Inspect and Pack Engines and Components

Skill Description This skill describes the ability to perform manual handling techniques to

receive aircraft engines, components or parts, conduct first article inspection

and pack in accordance with organisational procedures.


Knowledge and

Analysis Manual handling technique

Lifting and slinging equipment

Packing and unpacking techniques

Tools, equipment and materials used with packing and unpacking

Part identification

First article inspection

Human factors in inspection







The ability to:

Application and

Adaptation Perform lifting, slinging and handling of engines, components and parts in

accordance with organisational procedures

Perform packing and unpacking of engines, components and parts in


Conduct visual inspection on engines, components and parts in








work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Communicate with co-workers to ensure compliance with health and

safety regulations when lifting, slinging and handling of engines,

components and parts in accordance with organisational procedures

Report to supervisors unsafe practices in accordance with organisational

requirements

Reinstate the work areas in accordance with organisational housekeeping

requirements






codes of ethics.

N/A

Learning to Learn


develop and improve



work.

Range of

Application




Perform lifting, slinging and handling of engines, components or parts in

accordance with organisational procedures that must include:

Legislations on lifting, slinging and manual handling

Organisational procedures for lifting, slinging and manual handling

Lifting and slinging equipment

Manual handling techniques

Operate lifting and slinging equipment on the engine, components or parts

in accordance with organisational procedures

Perform packing and unpacking of engines, components or parts in

accordance with organisational procedures that must include:

Apply safe practices in the workplace during packing and unpacking of

engines, components or parts in accordance with organisational

procedures

Packing and unpacking techniques

Tools, equipment and materials used in packing and unpacking operations

Select correct workshop tools, equipment and materials for packing and

unpacking of engines, components or parts in accordance with

organisational procedures

Operate workshop tools, equipment and materials in accordance with


Conduct visual inspection on engines, components or parts in accordance

with organisational procedures that must include:

Apply safe practices in the workplace during inspection activities and in


Part identification methods

Inspection techniques and requirements

Perform first article inspection on engines, components or parts according

to organisational procedures

Perform visual inspection on engines, components or parts in accordance

with organisational procedures






Skill Sub-Category


Skill Rig and De-rig Engine for Test

Skill Description This skill describes the ability to rig and de-rig aircraft engines for testing

purposes in accordance with applicable technical manuals and organisational

procedures.


Knowledge and

Analysis Engine test

Rigging

Oil and fuel system preparation

Safety considerations

Troubleshooting

Re-rigging

Inspection

Documentation







The ability to:

Application and

Adaptation Interpret the requirements of an engine test

Perform basic rigging techniques for engine test in accordance with

organisational safety requirement

Troubleshoot and replace engine components under test in accordance


Perform basic de-rigging techniques after engine test in accordance with








work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Communicate with co-workers the requirements of an engine test

Alert co-workers of the impending engine test run

Obtain approval of supervisors to conduct the engine run in accordance

with organisational requirements


requirements






codes of ethics.

The ability to:

Learning to Learn N.A.


develop and improve



work.

Range of

Application




Interpret the requirements of an engine test that must include:

Identify the key elements of the engine testing process

Interpret the performance requirements of an engine

Identify the layout and functions of a typical engine test cell

Apply safety practices in an engine test cell



Perform basic rigging techniques for engine test in accordance with safety

requirement that must include:

Key elements of engine rigging process

Test cell installation procedures

Select the correct tools, materials and slave equipment to rig an engine or

component for test

Install the slave equipment onto an engine or component for test

Demonstrate elements of attaching an engine or component onto the test

pylon

Prepare the oil and fuel system

Perform safety checks on the engine and test cell prior to test



Troubleshoot and replace engine components under test in accordance with

organisational procedure that must include:

Apply safety practices prior to handling an engine or component under

test

Select the correct tools, materials and equipment for troubleshooting and

replacing engine components under test

Perform basic troubleshooting techniques on engine components under

test

Procedures of inspecting and replacing a component under test




Replace engine components in accordance with organisational

procedures



Perform basic de-rigging techniques after engine test that must include:

Select the correct tools, materials and equipment to de-rig an engine or

component after test

Drain and inhibit the oil and fuel systems

Demonstrate elements of removing an engine or component from the test

pylon

Remove the slave equipment from the engine or component after test

Perform basic borescope inspection after test








Skill Sub-Category


Skill Apply New Engine Build Process

Skill Description This skill describes the ability to apply new engine build processes for a

production environment that includes designs for assembly, workplace design

and layout, tooling, equipment and build process specifications and quality

control in compliance with organisational procedures.


Knowledge and

Analysis Airworthiness authorities and applicable regulations

Quality system and obligations of a production organisation

Designs for assembly

Manufacturing Execution Systems

Production systems and key elements of Lean principles in workplace

design and layout and its impact on quality and productivity

Engine tooling, equipment and build process specifications

Quality control

Certification and release







The ability to:

Application and

Adaptation Familiar with regional and international airworthiness authorities

Possess an overview of all applicable airworthiness regulations

Comply with production organisation regulatory requirements

Apply production-build processes

Apply the principles of workplace design and layout







work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics






codes of ethics.

Collaborate with co-workers for on-time completion of all maintenance,

repair and overhaul tasks as appropriate

Report to supervisor when defects are observed in accordance with

organisational requirements

Report to supervisor on completion of each stage of engine build in

accordance with organisational requirements


requirements

N/A

Learning to Learn


develop and improve



work.

Range of

Application




Familiar with regional and international airworthiness authorities must include

but not limited to:

Civil Aviation Authority of Singapore

Regional Aviation Authorities:

o Malaysia

o Indonesia

o Thailand

o Other ASEAN countries

Major Australasian Aviation Authorities:

o Australia

o China

o India

o Japan, etc.

European Aviation Safety Agency

Federal Aviation Administration

Possess an overview of all applicable airworthiness regulations must include

but not limited to:

Singapore Airworthiness Requirements

Joint Aviation Requirements

FAA Regulations

Comply with production organisation regulatory requirements that must

include:

Interpret the roles of various airworthiness authorities

Interpret the applicable regulations imposed by airworthiness authorities

on an approved production organisation

Quality systems and obligations of organisation

Perform standard work tasks in compliance to applicable regulations




Apply production-build processes that must include:

Interpret the basic principles of design for assembly

Demonstrate elements of using manufacturing execution systems

Engine tooling and equipment aligned to build process specifications

Apply key principles of the assembly process

Quality control at all stages of engine-build

Apply the principles of workplace design and layout that must include:

Demonstrate key elements and principles of a production system

Apply Lean principles in workplace design and layout

Apply Lean techniques at the workplace

Process required maintenance documentation in accordance with

organisational procedures and regulatory requirements

Certification and release






Skill Sub-Category

(where applicable)

Aircraft Maintenance

(Avionics)

Skill Perform Electrical Terminations and Connections

Skill Description This skill describes the ability to perform electrical terminations and

connections, namely, crimping, soldering, wire wrapping and wire harnessing

using appropriate resources.


Knowledge and

Analysis Types of aircraft wires and termination devices

Approved types of electrical terminations and connections tools and their

main features

Procedure for splicing and terminating wires with crimp-type terminal

devices

Characteristics of acceptable crimped terminal devices

Types of crimp-type connectors

Types and sizes of contacts

Removal and installation of contacts and connectors

Types of solder and their compositions

Fundamentals and procedure of soldering

Fundamentals and procedure of wire wrapping

Types and sizes of wires used in wrapping connections

Types of aircraft wires, accessories and wiring termination devices

Wiring diagrams of wire harnesses

Purpose and main features of making wire markings

Types and purposes of maintenance documentation







The ability to:

Application and

Adaptation Splice and terminate wires with crimp-type terminal devices

Remove and insert contacts of crimp-type connectors

Apply appropriate soldering and de-soldering methods

Perform wire wrapping connections

Fabricate wire harnesses

Process required maintenance documentation in accordance with

regulatory requirements







work.




The ability to:

Innovation and

Value Creation Identify opportunities for work process improvement



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Collaborate with co-workers for on-time completion of all maintenance

tasks

Report maintenance progress to supervisor on completion of each stage

of work

Share best maintenance practices with co-workers

Reinstate work areas according to organisational housekeeping standards






codes of ethics.

The ability to:

Learning to Learn Perform self-reflection on the current maintenance processes and propose

feasible improvements It refers to the ability to

develop and improve



work.


General airworthiness requirements


Confined space safety requirements (MOM)

Environmental regulations

Safety data sheet

Maintenance procedures and manuals must include

Company organisational procedures

Technical manuals

Fabrication drawings

Range of

Application









Skill Sub-Category

(where applicable)

Aircraft Maintenance

(Avionics)

Skill Perform Electrical Measurements

Skill Description This skill describes the ability to perform measurements of basic electrical

parameters in aircraft electrical systems using appropriate resources. It also

includes checking the serviceability of electrical components, wires and

cables.


Knowledge and

Analysis Electrical parameters

Electrical units of measure

Functions of basic electrical measuring equipment

Procedure and precautions for electrical parameters measurement

Electrical properties of basic electrical components

Nominal values and tolerances of resistors and capacitors

Appropriate test equipment for checking serviceability of basic electrical

components

Procedure and precautions for checking serviceability of basic electrical

components

Good physical conditions in wires and cables

Electrical properties of wires and cables

Appropriate test equipment for checking serviceability of wires and cables

Procedure and precautions for checking serviceability of wires and cables

Types and purposes of maintenance documentation







The ability to:

Application and

Adaptation Observe and apply safety practices at the workplace when performing

electrical measurements

Identify basic electrical parameters and respective units of measure

Measure voltage, current, power, frequency and phase sequence in

accordance with technical manuals

Check serviceability of basic electrical components in accordance with

technical manuals

Check serviceability of wires and cables in accordance with technical

manuals







work.




The ability to:

Innovation and

Value Creation Identify opportunities for work process improvement



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Collaborate with co-workers when performing electrical measurement

tasks

Report to supervisor on completion of each stage of electrical

measurements

Reinstate work areas in accordance with organisational housekeeping

requirements






codes of ethics.

The ability to:

Learning to Learn Perform self-reflection on the current maintenance processes and propose


develop and improve



work.


General airworthiness requirements


Confined space safety requirements (MOM)


Work procedures and manuals must include:


Technical manuals

Fabrication drawings

Safety data sheet

Range of

Application It refers to the critical






Skill Code PRE-PMP-2021-1

Skill Category Precision Manufacturing Processes

Skill Sub-Category (where applicable)

N/A

Skill Perform Diffusion Bonding of Material

Skill Description

This skill describes the ability to perform diffusion bonding process for the

manufacture. It also includes the ability to adopt safe and healthy working

practices, perform pre-inspection of the components, perform equipment

checks and setup, perform pre-loading set-up of components, operate,

monitor and control the operation and perform conformance inspection of the

finished components.

Knowledge and Analysis It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.


Workplace safety and health requirements

Cleanroom practices as per organisational standard operating

procedures

Types of furnace

Operating principles of furnace

Use of thermocouples to monitor temperature in a furnace

Principles of diffusion bonding

Principles of Hot Isostatic Pressing (HIP)

Types of surface defects arising from diffusion bonding




Application and Adaptation It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.

The ability to:

Select and use suitable personal protective equipment appropriate to the

job requirements

Conduct pre-operational checks and inspections to verify working

conditions of equipment according to job requirements

Set up equipment for diffusion bonding operation according to safe

working practices

Set up components for diffusion bonding operation according to job

requirements

Perform and monitor diffusion bonding operations and adjust

appropriately to achieve required quality

Check finished components for compliance with required specifications

and free from defects

Update document(s) according to approved format and is legible,

accurate and complete

Innovation and Value Creation It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:

Anticipate possible failure of equipment and measures to take

Analyse work procedures to enhance productivity and quality

Social Intelligence and Ethics It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:

Report incidences of equipment abnormalities to be rectified

Seek clarifications where applicable

Learning to Learn It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

The ability to:

Participate in information sharing with colleagues to improve own skills

and knowledge

Find ways to improve/simplify bonding operation to enhance

finishing/productivity




Range of Application (where applicable) It refers to the critical circumstances and contexts that the skill may be demonstrated.

Tool and equipment must include:

Medium and heavy duty equipment

Mobile and portable units

Visual inspection tools

Hand tools

Cleaning materials

Suitable work area with good lighting



Testing reference codes and standards used in industry

Rules and regulations must include:


International standards and procedures for magnetic particle testing

ISO 14644 cleanroom standards

SS 578: 2012 – Code of Practice for use and maintenance of portable

fire extinguishers







N/A

Skill Perform Advanced Gas Tungsten Arc Welding

Skill Description

This skill describes the ability to perform advanced gas tungsten arc welding.

It also includes the ability to interpret various types of engineering drawings,

adopting safe and healthy working practices, prepare welding materials and

equipment, select and use tools and equipment to perform welding, assess

weld quality and rectify faults of welded product.



Workshop safety and health requirements

Mechanical and physical properties of materials

Types and applications of welding standards/codes and statutory

requirements

Welding procedure specification and data sheets

Principles and applications of gas tungsten arc welding

Types of equipment for gas tungsten arc welding

Storage, handling and use of welding consumables and gas

Types and applications of filler metals

Types of joint designs

Methods of joint and surface preparation

Types and applications of jigs and fixtures

Types of welding techniques (vertical and overhead)

Methods of distortion control and distortion rectification

Types of weld defects and implications

Methods of weld defect rectification

Types and applications of destructive and non-destructive tests

Welding related document control





The ability to:


job requirements

Interpret engineering drawings to extract relevant information to prepare

and set up welding materials and equipment


conditions of welding tools and equipment according to job requirements

Perform joints and surfaces preparation according to job requirements

and ensure equipment is completely clean and free from contaminants

Set up welding equipment according to safe working practices

Set up component using appropriate jigs and fixtures according to job

requirements

Perform welding operation and adjust appropriately to achieve required

quality

Assess weld quality for compliance with appropriate standard and free

from defects

Rectify welding defect (when necessary) using appropriate processes to

meet specifications




The ability to:




The ability to:




The ability to:


and knowledge

Find ways to improve/simplify welding operation to enhance

finishing/productivity







Hand tools



Welding related documents


Quality procedures and applicable procedures


Environmental legislation and regulations







N/A

Skill Perform Surface Coating

Skill Description

This skill describes the ability to perform surface coating process for the

manufacturing of aerospace components. It also includes the ability to

interpret various types of engineering drawings, adopt safe and healthy

working practices, select and use tools and equipment for hand and thermal

spray coating operations, operate and monitor the operations and conduct

final conformance checks.



Workplace Safety and Health requirements

Types and applications of fixtures

Types and applications of masking

Types and operation of hand spray coating process

Types and operation of thermal spray coating process

Application and limitations of surface coating process

Application of proper Personal Protective Equipment (PPE)


The ability to:


job requirements

Interpret engineering drawings to extract relevant information to set up

equipment


conditions of tools and equipment according to job requirements

Set up component for spray coating operation according to job

requirements

Set up equipment for spray coating operation according to safe working

practices

Perform and monitor spray coating operation and adjust appropriately to

achieve desired quality

Carry out visual inspection of coatings for compliance with specifications






The ability to:




The ability to:

Interpret and report abnormalities and effect on the material in


Seek clarifications on doubts and challenges where applicable


The ability to:

Participate in information sharing with colleagues to improve own

skills and knowledge

Find ways to improve/simplify surface coating process to enhance

productivity


Tool and equipment Procedures and supporting documents Rules and regulations must include:


fire extinguishers









N/A

Skill Perform Material Hot Processing

Skill Description

This skill describes the ability to perform hot processing operations for the

manufacturing of components. It also includes the ability to interpret various

types of engineering drawings, adopt safe and healthy working practices,

select and use tools and equipment to perform hot forming and super-plastic

forming operations and conduct final conformance checks.



Workplace Safety and Health requirements

Types of furnace

Operating principles of furnace

Application of die set

Principles of hot forming

Principles of super plastic forming

Types of surface defects arising from hot forming processes


The ability to:


job requirements

Interpret engineering drawings to extract relevant information to set up

equipment configuration



Set up furnace with correct parameters according to job requirements

Set up die for hot forming operation according to safe working practices

Set up component for hot forming operation according to job

requirements

Perform and monitor hot processing operation, and adjust appropriately

to achieve required quality



Perform rework (if necessary) to achieve the desired product outcome







The ability to:




The ability to:

Interpret and report abnormalities and effect on the material in




The ability to:


and knowledge

Find ways to improve/simplify material hot processing operation to

enhance productivity




fire extinguishers






Skill Code PRE-TEF-1002-1

Skill Category Technical and Engineering Fundamentals


N/A

Skill Interpret Technical Drawings and Blue Prints

Skill Description

This skill describes the ability to interpret engineering features from drawings

and blue prints and apply engineering techniques. It also includes

understanding the various types of symbols and notations used on drawings

and blueprints, determining important dimensions and the associated

tolerances.



Types of drawings such as detail and assembly

Orthographic projections including first and third angle projections and

views (i.e. top, front and side) and their selection for viewing purposes

Sectioning methods including section views and cutting plane, hatching,

removed and aligned sections

Use of object libraries including the representation of components and

repetitive features of components

Relevant fits and tolerances including hole basis and shaft basis

systems

Relevant geometrical tolerances including tolerance frame method and

datum feature, as well as interpretation of geometrical tolerancing

including flatness, straightness, perpendicularity, position, concentricity,

symmetry, cylindricity, profiles, angularity, parallelism, circularity and

runout

Relevant symbols including dimensioning, tolerancing, machining,

surface texture and welding

Use of reference drawings as legal documents in disputes





The ability to:

Interpret types of drawings such as assembly and detail drawings

Interpret drawings and blueprints presented in first or third angle

projections

Interpret drawings presented in sectional views (shown by hatching)

from cutting planes

Interpret type of fits and tolerances based on hole basis and shaft basis

systems

Interpret technical specifications of the component from the drawings

and blueprints such as the material, hardness, critical dimensions, etc

Interpret engineering features from drawings and blue prints such as

geometrical tolerances, symbols and notations

Determine dimensions with critical tolerances to take special care for

fabrication


The ability to:

Establish company drafting/design standards and templates to reduce

storage of standard items and raw materials


The ability to:

Clarify details of work activities to be carried out based on given work

instructions

Communicate/consult all dimensional amendments with designers for

drawings to be kept updated


The ability to:

Keep up-to-date on changes in drawing standards

Improve/simplify procedures in making changes to drawings






Drafting board or Computer-Aided Drafting system


Standard workplace/organisational operating procedures

Relevant workplace safety procedures



Internationally recognised procedures and standards on dimensional and

geometric measurements






Skill Sub-Category

(where applicable)

Engine/Engine Repair and

Overhaul

Skill Repair Engine Parts (Machining)

Skill Description This skill describes the ability to machine parts for the repair of aircraft

engines, accessories, modules and components using appropriate machine

tools, equipment, materials and methods in accordance with applicable

technical manuals and organisational procedures.


Knowledge and

Analysis Machine tools and equipment

Machinability

Personal and environment safety

Inspection criteria It refers to gathering,






The ability to:

Application and

Adaptation Prepare parts for machining in accordance to technical manuals

Carry out machining in accordance to technical manuals

Check machined parts in accordance with organisational procedures

Complete documentation in accordance with organisational procedures It refers to the ability to






work.

N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics It refers to the ability to





codes of ethics.

Collaborate with co-workers for machining of engine parts

Report to supervisor on completion of each stage of machining in

accordance with organisational requirements

Reinstate work areas in accordance with organisational housekeeping

requirements

N/A

Learning to Learn


develop and improve



work.




Prepare parts for machining in accordance to technical manual that must

include:

Observe and apply safety practices in workplace when preparing parts for

machining

Determine task by reviewing maintenance documentation in accordance

to technical manuals

Machining parameters and rules to observe when operating equipment

Machining tools and equipment

Prepare work areas, obtain and check equipment for serviceability or

status in accordance with organisational procedures

Interpreting engineering drawings, instructions, and specifications

Identify parts and match with documentation by comparing serial and/or

part numbers

Set up parts on machine in accordance to technical manuals

Carry out machining in accordance to technical manual that must include:

Observe and apply safety practices in workplace when carrying out

machining

Routine checks, adjustments, and lubrication of machinery

Set machining parameters in accordance with job requirements, technical

manual and organisational procedures

Material types suitable for machining

Use of technical grind tools and cutters

Perform machining in accordance to technical manuals

Check machined parts in accordance with organisational procedures that

must include:

Observe and apply safety practices in workplace when inspecting

machined parts

Parts and module inspection criteria

Engine parts and module inspection criteria

Measure and check components or parts for conformity with job

specifications

Take corrective actions to address the causes of machined parts faults

Complete documentation in accordance with organisational procedures that

must include:

Documents repair procedure for future traceability in accordance with




Range of

Application










N/A

Skill Perform Surface Preparation and Finishing

Skill Description

This skill describes the ability to prepare component surface and finishing

process of components. It also includes the ability to adopt safe and healthy

working practices, select and use tools and equipment according to the

various types of surface preparation and finishing processes, operate,

monitor and control the processes, and check finished components for

conformity.



Health, safety and environmental requirements

Machine pre-operational checks requirement

Types of machines and applications

Principles and applications of finishing process, shot peening process,

super polishing process, acid etching process, hand polishing process

and grit blasting process

Handling of hazardous materials

Methods of waste material disposal (hazardous and non-hazardous)

Operation of equipment

Types of machine tools and accessories

Types of processing media

Types of finishing requirements





The ability to:


job requirements



Set up machine for surface preparation and finishing operations

according to safe working practices

Set up component for surface preparation and finishing operations

according to job requirements

Perform and monitor surface preparation and finishing operations, and

adjust appropriately to achieve desired quality





Dispose of wastes in accordance with safe working practices and

approved procedures


The ability to:




The ability to:




The ability to:


and knowledge

Find ways to improve/simplify surface preparation process to enhance

productivity





Tools and equipment Procedures and supporting documents Rules and regulations must include:


fire extinguishers









N/A

Skill Title Perform EDM-CNC Wire Cut Machine Operations

Skill Description

This skill describes the ability to apply skills and knowledge in electro-discharge machining (EDM) and CNC wire cut machining at the workplace. It also includes the ability to determine the job requirements, set up the work piece, electrodes and wires, plan sequence of operations, test run the CNC part program, operate the EDM and CNC wire cut machines to machine the work piece, optimise the machining parameters, carry out measurements and observe safe work practices.



Interpretation of technical drawing specification of the work piece

Machine limitations

Alpha-numerical codes and addresses in CNC part programs

CNC part program, canned cycles and sub-routines for relevant machines

Types of electrodes and wires and their applications

Types of measuring tools required to check the job

Ways to locate work piece accurately for repeatability

Machining parameters such as wire speed, feed rate, amperage

requirement, spark gap, electrode wear and rate of metal removal

Possible pitfalls and optimisation of operational sequence

Machine and quick set-up maintenances

Workplace Safety and Health procedures for general machining


QUALITY CONTROL / NON DESTRUCTIVE TESTING ( LEVEL 1)



The ability to:

Interpret international drawing conventions and standards

Check and ensure correct work material is used

Write and verify a CNC part program

Secure work piece safely, quickly and accurately

Select the appropriate copper electrodes and wires to be mounted to the

machine

Perform electrode and wire reference setting

Set the desired machining parameters

Test run the EDM/wire cut part program

Carry out the machining operations

Carry out in-process quality checks


The ability to:

Consider the need of using proper quick fix to reduce set-up time and

maintain positioning accuracy

Test out machining parameters with different cutting tool materials to

optimise outcome

Compare and contrast production outcomes against standard time


The ability to:

Adhere to work safety

Clarify job requirements

Store optimised programme for repeat orders


The ability to:

Reflect on machining approach and possible ways to improve

productivity

Compare and contrast machining data of different types of cutting tool

materials for productivity and cost evaluation

Use relevant engineering tables and catalogues with electronic searches

and databases







Test equipment and tools required for carrying out dimensional and

geometric measurement

EDM electrodes and wire-cut accessories

Procedures and documents must include:

Work information

Job sheets

Technical drawings

Machining parameters

Programming and verification must include:

CAD/CAM software

Verification CAM software


Workplace safety procedures

Current WSH policies

Local legislation and regulations







N/A

Skill Title Perform CNC Milling and Programming

Skill Description

This skill describes the ability to apply skills and knowledge in CNC milling and programming at the workplace. It also includes the ability to determine the job requirements, set up the work piece, select appropriate cutting tools and set-up, operate the CNC milling machine to machine the work piece, carry out measurements and observe safe work practices.



Knowledge of technical drawing specification of the work piece

Machine tool limitations

Alpha-numerical addresses and miscellaneous functional codes in CNC

programs

Application of canned cycles and sub-routines for relevant jobs

Types of measuring tools appropriate for the job


Appropriate cutting tools necessary for the job

Consideration of ease of securing and removing the work piece

Types of work holding fixtures

Machining parameters such as cutting speed, feed rate, work piece or

cutter revolution required

Industrial health and safety regulations

Verification of CNC part program

Types of defects in tools and equipment





The ability to:

Access and interpret international drawing conventions and standards

Determine job requirements from the blue prints


Write and verify a CNC part programme


Select appropriate tooling

Set up tooling, register and record tool off-set

Select the appropriate cutting tool to be mounted to the tool magazine

Perform tool setting and compensation


Carry out an operational dry run

Operate the CNC milling machine to carry out the machining process

Check work piece for conformance with specifications

Observe safety procedures and adhering to personal safety

requirements


The ability to:


optimise outcome



The ability to:


Seek clarification on doubts and challenges with peers and/or superior






The ability to:


productivity






CNC milling machine with accessories

Measuring tools and equipment

Work-holding fixtures and tools

Testing equipment and tools

Milling tools and accessories


Work information

Job sheets

Technical drawings

Cutting parameters


CAD/CAM software












N/A

Skill Title Perform CNC Turning and Programming

Skill Description

This skill describes the ability to apply skills and knowledge in CNC turning and programming at the workplace. It also includes the ability to determine the job requirements, set up the work piece, select appropriate cutting tools and set-up, operate the CNC lathe to machine the work piece, carry out measurements and observe safe work practices.



Knowledge of technical drawing specification of the work piece

Machine tool limitations

Alpha-numerical addresses and miscellaneous functional codes in CNC

programs

Application of canned cycles and sub-routines for relevant jobs

Types of measuring tools required for the job


Appropriate cutting tools necessary for the job

Consideration of ease of securing and removing the work piece

Types of work holding fixtures

Possible machining parameters such as cutting speed, feed rate and work

piece revolution required

Possible pitfalls and optimisation of operational sequence

Industrial health and safety regulations

Verification of CNC part program

Types of defects in tools and equipment





The ability to:

Access and interpret international drawing conventions and standards

Determine job requirements from the blue prints


Write and verify a CNC part programme


Select appropriate tooling

Set up tooling, register and record tool off-set

Select the appropriate cutting tool to be mounted to the tool magazine

Perform tool setting and compensation


Carry out an operational dry run

Operate the CNC lathe to carry out the machining process

Check work piece for conformance with specifications

Observe safety procedures and adhering to personal safety

requirements


The ability to:


optimise outcome



The ability to:








The ability to:


productivity



Use relevant engineering tables and catalogues with electronic searches

and databases




CNC lathe with accessories

Measuring tools and equipment

Work-holding fixtures and tools

Testing equipment and tools

Lathe tools and accessories must include:

Types of CNC lathe cutters

Faceplate and indexing chucks

Quick fixtures

Tungsten carbide, coated carbides, cubic boron nitride and cermets

cutting inserts

Procedures and documents must include:

Work information

Job sheets

Technical drawings

Cutting parameters


CAD/CAM software












N/A

Skill Apply Basic Workshop Practices

Skill Description

This skill describes the ability to apply basic knowledge and skills in workshop

practices and to use basic workshop tools and equipment correctly in a

workshop. It also includes filing, drilling, tapping and fitting operations.



Principles behind usage of L-shaped plates

Purpose of chamfering and chamfer sizes

Sizes of tap drills for tapping, depth of drilling and tapping

Purpose of stoning, lapping and filing

Types of stone used for planning finish surface

Minimum screw engagement length

Method of eye protection when using air gun for cleaning

Purpose of hand reaming and methods of reaming

Specifications of taper pin, size and depth of stamped/pressed tapered

hole and corresponding pin size and protrusion

Ratio of contact for good pinning practices

Method of white sealing tape application

Purpose of “I” mark

Methods of using torque wrench

Reasons for machine rust


The ability to:

Perform filing operation

Perform drilling and tapping operations

Apply loctite and silicon

Perform fitting operation





The ability to:

Improvise techniques to simplify processes/operations leading to shorter

duration to complete the work


The ability to:

Clarify details of work activities to be carried out based on given work

instructions

Share best practices with co-workers in Workplace Safety and Health

requirements

Work within a team on reporting work outcomes


The ability to:

Keep up-to-date on latest innovation in hand tools and workshop

practices



Sensor tester

Multimeter

Crimping tool

Wire cutter

Wire stripper

Electrical pliers

Test pen

Screwdrivers (+) and (-)

Hexagon key set

Adjustable spanner






Relevant safety procedures







N/A

Skill Handle Machine Tools and Apply Lubrication

Skill Description

This skill describes the ability to handle machine tools and apply lubricants.

It also includes the ability to identify the type of machine tools, evaluate the

tools and tool holders, review EDM and wire cut operations, review the types

of lubricants and the methods of lubrication.



Definition of machine tools

Types of machine tools

Principles of machine tool operation

Function of various parts of a machine tool

Purpose of tools and tool holders

Materials for EDM electrodes

Sizes of wires for wire cut machines

Definition of lubricant

Consequences of lubricant contamination


The ability to:

Identify the type of machine tool by their operation principles

Review the parts of a machine tool

Evaluate the tools and tool holders

Review EDM and wire cut operations

Review the type of lubricant and methods of lubrication

Test out machining parameters for conformance





The ability to:


Generate ideas to prolong the life span of hand tools

Organise work approach and review methods to reduce operational time


The ability to:

Report dysfunctional equipment to the attention of superiors to repair or

replace where appropriate


requirements


The ability to:

Create SOP and highlight possible pitfalls

Learn and share on approaches to use hand tools that may

enhance/ease the job and minimise errors

Keep up-to-date on latest knowledge and innovations in hand tools

Compare and contrast machine accuracy repeatability

Record challenges encountered and effective solutions discovered

Use relevant engineering tables and catalogues including electronic

searches and databases




Production machine tools

Assembly tools

Test equipment and tools to measure

Lubricants


Maintenance plan/guide

Job sheets

Technical drawings

Machine operation manual

Reference charts




Maintenance plan

Lubrication recommendations and guidelines

Mineral oil and synthetic liquid

Classification and grades









N/A

Skill Perform Non-destructive Testing

Skill Description

This skill describes the ability to perform non-destructive testing of

manufactured components. It also includes the ability to prepare and set up

the components, conduct non-destructive test using ultrasonic, dye penetrant

and x-ray methods, interpret and record the results obtained.




Importance of equipment calibration

Principles of ultrasonic testing and applications

Principles of dye penetrant testing and applications

Principles of x-ray testing and applications

Operation of ultrasonic testing equipment

Interpretation of non-destructive testing results

Types of flaws and defects

Record of non-destructive testing results


The ability to:


job requirements

Perform pre-operational checks of non-destructive testing equipment for

safe and useable conditions to minimise safety risks

Verify non-destructive testing equipment’s expiry date on calibration

label/certificate for compliance with test validity

Prepare component(s) according to the requirements of the non-

destructive test to be conducted

Set up component to fixtures securely to enhance test accuracy

Set up non-destructive testing equipment according to job requirements

Perform non-destructive test according to safe working practices and

obtain sufficient indications for evaluation

Interpret test results obtained to evaluate the indication(s) found

accurately







The ability to:


Recommend possible troubleshooting solution for process of non-

destructive testing


The ability to:




The ability to:


and knowledge

Find ways to improve/simplify non-destructive testing to enhance part

programs/productivity


Tool and equipment Procedures and supporting documents Rules and Regulations must include:



fire extinguishers






Skill Sub-Category (where applicant)

N/A

Skill Title Perform Dimensional and Geometric Measurement

Skill Description

This skill describes the ability to carry out dimensional and geometric measurement of machined parts and components using a range of measuring tools and equipment. It also includes applying the appropriate techniques to measure the various dimensions of the component and geometrical tolerances, as specified in the drawings/blueprints and knowledge on the applications of various measuring instruments/equipment.



Component reference datum

Application of various types of measuring tools, gauges and equipment

Types of measuring errors

Organisational procedures for preparation of work activity

Operation and function of measuring and testing equipment

Cleaning of measuring instruments and the component to be measured

Verification of conformance to work specifications using correct testing

equipment and techniques

Applying organisational safety guidelines and occupational health and

safety regulations relating to conducting dimensional and geometric

measurements

Sorting specified limits of permissible error when making

measurements with calibrated instrument

Addressing allowable and outside allowable tolerances, adjusting

deviation in tolerance and handling within allowable tolerance

Reading and recording results of measurements and transcribing

inspection documentation

Applying the organisational procedures and hygiene standards on

reinstating work area

Applying the organisational guidelines to achieve a safe working

environment

Reports and documentations





The ability to:

Interpret geometrical tolerances, symbols, notations and surface finish

reference charts

Set up/locate and secure components to be measured

Select appropriate measuring tools and equipment for the component

to be measured

Determine the appropriate technique to measure the component

Ensure reference drawings are of correct version

Carry out linear and geometric measurements

Calibrate measuring instruments and equipment

Record and document the results and findings accurately

Make decision to accept or reject the component

Upkeep and maintain measuring tools and equipment


The ability to:

Propose/develop quick set-up fixture to reduce set-up time, set up and

measure errors

Perform periodic calibration of measuring tools and equipment to

prevent downtime

Organise all measuring tools and equipment orderly in a cabinet for

quick access


The ability to:



The ability to:

Reflect on tolerances of interconnected functional components

Keep abreast in changes to engineering tables and charts

Work towards fool-proofing of possible measuring errors







Goggles and safety aids

Test equipment and tools to measure test pieces and components

Procedures and supporting documents Rules and regulations must include:



Local legislation and regulations on weights and measures

Internationally recognised procedures and standards on dimensional

and geometrical measurements




Skill Code AER-OPR-1104-1.1

Skill Category Operations Production

Skill Sub-Category


Skill Operate Basic Measuring Devices

Skill Description This skill describes the ability to use precision measuring equipment to

determine and check for dimensional and geometric conformance of

components, equipment and machines against desired standard.


Knowledge and

Analysis Technical and engineering drawings

Distinguish the functional role and accuracy of various measuring

equipment

Basic measurement systems

Causes of measuring errors

Basic tolerance in relation to measurement

Reference temperature for high accuracy measurement

Correct use of measuring equipment

Types of measuring instruments and/or equipment

Read results from measuring instrument and/or equipment







The ability to:

Application and

Adaptation Interpret drawing and component specifications

Prepare and handle measuring instruments and/or equipment

Select appropriate instrument and/or equipment to carry out the check

accurately

Calibrate instruments and/or equipment

Read and record measurements

Compare results against component requirements

Implement comparator and/or gauges for high volume checking

Schedule and calibrate all equipment and/or instruments periodically and

keep calibration records

Stow measuring devices according to level of measuring accuracies and

functional use

Keep reference and/or control charts within easy reach







work.




The ability to:

Innovation and

Value Creation Generate ideas to improve accuracy of measurement



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Report dysfunctional equipment to the attention of superiors to repair or


Share best practices with peers It refers to the ability to





codes of ethics.

The ability to:

Learning to Learn Reflect on measurement errors and the remedies

Prepare remedial actions to prevent recurrence of mistakes

Learn and share on measuring approaches or use of aids that may

enhance and/or ease the job and minimise errors


develop and improve



work.





Safety glasses

Safety gloves

Safety attires

Testing equipment

Measuring tools





Internationally recognised procedures and standards on dimensional and

geometric measurements


Standard workplace and/or organisational operating procedure


Range of

Application










N/A

Skill Handle Common Measurement Instruments

Skill Description

This skill describes the ability to prepare and handle measuring instruments.

It also includes performing multi-points levelling operation, checking and

setting up machine for operation, rectifying alignment errors and performing

spacer dismantling/installation.



Types of measurement error

Causes of measurement error

Reference temperature for high accuracy measurement

Procedure for levelling

Precautions when using dial indicators

Procedure of granite square levelling

Procedure of using precision square

Method of reading sprit level

Handling sprit level gauges

Methods of maintaining measuring instruments


The ability to:

Prepare and handle measuring instruments

Perform multi points levelling operation

Check and set up machine for operation

Rectify alignment errors and perform spacer dismantling/installation

Stow measuring devices according to level of measuring accuracies and

functional use





The ability to:

Generate ideas to improve accuracy of measurement


The ability to:



Share best practices with peers


The ability to:

Reflect on measurement errors and the remedies









Safety glasses

Safety gloves

Safety attires

Testing equipment

Measuring tools






and geometric measurements



Relevant work piece safety procedures







N/A

Skill Set Up and Operate Coordinate Measuring Machine

Skill Description

This skill describes the ability to set up and operate coordinate measuring

machines (CMM). It also includes the ability to observe safety precautions,

identify task requirements, set up components, configure program and

probes, measure components and refurbish machines, equipment and tools.



Use of equipment, machines, protective clothing and eyewear in

accordance with safety and health procedures

Potential hazards and appropriate minimisation and control methods

Workplace practices, task planning and interpretation of task, job and

production sheets

Quality procedures in the workplace

Principles and application of CMM

Types of tools and fixtures

Types and application of probes

Procedures for setting CMM

Methods and techniques of measurement

Measurement records





The ability to:

Inspect equipment for serviceability in accordance with safety, health

and organisational procedures

Select and use personal protective equipment in accordance with safety,

health and organisational procedures

Identify relevant drawings, job sheets, job specifications and any

additional documentation for the task in accordance with job

requirements and organisational procedures

Conduct pre-operation checks to verify the condition of CMM in


Set up CMM in accordance with safety, health and organisational

procedures

Set up component securely and correctly oriented for maximum

measurement access

Select and verify appropriate part program in accordance with


Select appropriate probes and determine appropriate probe

configuration in accordance with specifications

Set up probe in accordance with specifications and organisational

procedures

Edit CMM program to incorporate component specification changes and

to compensate for errors

Run and validate part program in accordance with organisational

procedures

Measure components in accordance with organisational procedures

Record and interpret results of measurements for conformance to

specification within tolerances according to organisational procedures

Shut down part program and remove components in accordance with


Upkeep production logs and records correctly in accordance with


Shut down CMM and perform housekeeping in accordance with safety,

health and organisational procedures


The ability to:


Create/expand library of common components to enhance measurement

efficiency





The ability to:


Communicate all dimensional/part programs amendments with

engineers for drawings to be kept updated



The ability to:


and knowledge

Keep up-to-date on changes in measurement standards

Find ways to improve/simplify measuring methods to enhance part

programs/productivity


Tool and Equipments must include:


Tools and fixtures

Test equipment and tools to measure


For carrying out dimensional and geometric measurement






Code of practices on weights and measures







N/A

Skill Perform Geometric Tolerance and Inspection

Skill Description

This skill describes the ability to perform dimensional and geometrical

measurements and inspection of manufactured components. It also includes

the ability to interpret various types of engineering drawings, adopt safe and

healthy working practices, select and use inspection

instruments/fixtures/gauges to determine the geometrical tolerances and

carry out visual inspection.




Identification of organisational procedures on carrying out dimensional

and geometrical measurements

Specifications and acceptance criteria

Adjusting deviation in tolerance

Tolerance stack up in assemblies

Reading and recording of results of measurements

Use of inspection fixtures and dial indicators

Types of dimensional measuring gauges and applications

Importance of calibration for dimensional measuring gauges and fixtures

Use of binocular

Types of visual defects

Record of inspection results in accordance to organisational procedures





The ability to:


job requirements

Interpret engineering drawings to determine accurately the acceptable

dimensional and geometrical tolerances


conditions of tools and fixtures according to job requirements

Perform calibration check of measuring gauges to enhance its accuracy

and validity

Set up component to inspection fixtures securely to achieve accurate

measurements

Perform measurements and inspection to obtain sufficient indications for

evaluation




The ability to:




The ability to:


Seek clarification on doubts and challenges where applicable


The ability to:


and knowledge

Reflect on set-up and work approach for possible improvement or ease

of work






Medium and heavy duty equipment

Mobile and portable units

Visual inspection tools

Hand tools

Cleaning materials



Company organisational non-destructive test procedures

Testing reference codes and standards used in industry



International standards and procedures for magnetic particle testing

ISO 14644 cleanroom standards


fire extinguishers







N/A

Skill Use Precision Measuring Equipment

Skill Description

This skill describes the ability to use precision measuring equipment at the

workplace based on work requirements. It also includes the ability to select,

clean and check the appropriate measuring equipment, handle it in correct

procedures, observe safe practices, calculate measurements using suitable

techniques, calibrate measuring equipment, record and keep documents in

order, maintain and store them in accordance with standard operating

procedures.



Checking the functionality of measuring equipment

Calculation techniques for measurements

Types and specifications of precision measuring equipment

Limits and tolerances of precision measuring equipment

Correct technique/usage of precision measuring equipment

Common faults and defects in precision measuring equipment

Safe practices in using precision measuring equipment

Simple maintenance and proper storage of precision measuring

equipment

Standard operating procedures for marking of faulty/unsafe precision

measuring equipment and the reporting structure

Waste material disposal procedures





The ability to:

Plan work activities and requirements in accordance with organisational

procedures

Select and setup the appropriate precision measuring equipment to

measure the product according to work specifications

Calibrate the measuring equipment and record in reports in accordance


Apply safe work practices while using the measuring equipment

Maintain good housekeeping including disposal of waste materials in

accordance with Workplace Safety and Health practices


The ability to:

Anticipate possible failure of measuring equipment and measures to

take

Generate ideas to prolong the life span of measuring equipment


The ability to:




requirements

Work within a team on reporting of work outcomes


The ability to:




Keep up-to-date on latest knowledge and innovations in precision

measuring equipment and methods of measurement techniques






Safety glasses

Safety gloves

Safety attires

Testing equipment

Measuring tools






and geometric measurements


Standard workplace/organisational operating procedures relevant to

work piece safety procedures




Skill Code AER-QUA-1099-1.1

Skill Category Quality

Skill Sub-Category

(where applicable)

Quality Management

System

Skill Apply Quality Systems

Skill Description This skill describes the ability to apply organisational quality systems,

procedures and policies to carry out daily work to meet quality system

requirements as well as maintaining and improving work quality.


Knowledge and

Analysis Organisational quality systems, procedures and policies

Interpretation of work instructions

Applicable product, process and quality specifications

Types and usage of quality system tools and equipment

Type and interpretation of quality records

Legislative and industrial framework for quality

Reporting and resolving non-compliances

Feedback for quality improvement







The ability to:

Application and

Adaptation Plan daily work to meet quality system requirements

Carry out daily work to meet quality system requirements

Maintain work quality It refers to the ability to






work.

The ability to:

Innovation and

Value Creation Improve work quality



to improve work

performance and/or


that are aligned to





The ability to:

Social Intelligence

and Ethics Cooperate with co-workers to maintain work quality by updating records

for quality control, non-conformity, non-compliance and customer

satisfaction It refers to the ability to





codes of ethics.

The ability to:

Learning to Learn Review and propose updates to organisational standard operating

procedures as applicable It refers to the ability to

develop and improve



work.


ISO 9001 and ISO 14001

Quality management system

Workplace-based quality documentation

Quality policies, procedures and records

Organisational standard operation procedures

Work instructions

Appropriate codes of conduct



Range of

Application







Skill Code AER-WSH-1109-1.1

Skill Category Workplace Safety and

Health

Skill Sub-Category


Skill Apply workplace safety and health practices

Skill Description This skill describes the ability to apply workplace safety and health practices

to ensure the safety of oneself and others at the workplace.


Knowledge and

Analysis Responsibilities of general workers


Safety signs

Safety devices and emergency equipment

Workplace housekeeping

Hazards at workplace

Unsafe working conditions and practices

Reporting hazards at workplace

Reporting unsafe working conditions and work practices

Importance of caring the personal protective equipment

Interpreting safety signs and instructions

Safety devices and emergency equipment

Risk control measures

Types of emergencies







The ability to:

Application and

Adaptation Know the responsibilities of a general worker under the WSH Act

Determine whether personal protective equipment provided is safe for use

Interpret the safety signs and instructions at the workplace

Perform housekeeping of workplace

Check safety signs and instructions at workplace for inadequacy

Identify hazards associated with work

Ascertain workplace equipment, machinery and safety devices are correct

and safe for use

Perform work in compliance with OSH and/or WSH Acts

Wear personal protective equipment

Comply with safety signs and instructions at the workplace

Comply with risk control measures implemented at workplace

Comply with emergency procedures implemented at workplace







work.




N/A

Innovation and

Value Creation



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Report hazards to appropriate person in accordance with organisational

procedures

Report unsafe working conditions and work practices to appropriate

person






codes of ethics.

N/A

Learning to Learn


develop and improve



work.


Workplace Safety and Health (WSH) Act

Fire Safety regulatory requirements

Hazardous material handling requirements

Procedures must include:

Incident reporting and investigation procedure

In-house safety procedures

Equipment maintenance procedures

Safety inspection procedures

Range of

Application







Skill Code AER-WSH-2011-1.1

Skill Category Workplace Safety and

Health

Skill Sub-Category


Skill Perform Basic Safety Practices and Documentation

Skill Description This skill describes the ability to adopt and comply with basic safety practices

and documentation procedures at the workplace in accordance with

organisational procedures. It also includes practice of environmental, health

and general safety at the workplace as well as processing documentation in

compliance with airworthiness requirements.


Knowledge and

Analysis Workplace Safety and Health Act

Foreign Object Damage (FOD) safe practices

Human factors and error management

Organisation’s safety rules and regulations

Importance of safe work practices to prevent death, injury or damage to

assets

Behaviours that trigger unsafe working environments

Importance of usage of personal protective equipment and clothing

Types of safety signs and symbols, and warning labels

Toxic and hazardous substances

5S concept and importance

Interpretation and usage of technical manuals

Usage of different types of tools and equipment

Cleaning and corrosion prevention methods







The ability to:

Application and

Adaptation Apply environmental, health and general safety at the workplace

Practise safety precautions according to organisation’s safety procedures

and environmental guidelines when storing, using, handling and disposing

of toxic and hazardous substances

Organise the workplace in a clean, efficient and safe manner in

accordance with organisational standards

Handle tools and equipment with care and precaution

Perform tools and equipment maintenance and accountability checks on

completion of work, and store them in their respective locations







work.




The ability to:

Innovation and

Value Creation Identify types of workplace hazards and apply precautionary measures



to improve work

performance and/or


that are aligned to


The ability to:

Social Intelligence

and Ethics Report all incidents, accidents and hazards occurred to a supervisor

Share best maintenance practices with co-workers






codes of ethics.

The ability to:

Learning to Learn Perform self-reflection on the current safety practices and propose


develop and improve



work.




Safety and precautionary procedures must include:

5S housekeeping practices

Range of

Application







Skill Code PRE-MPI-2005-1

Skill Category Manufacturing Productivity and Innovation


N/A

Skill Apply Lean Thinking in the Workplace

Skill Description

This skill describes the ability to apply LEAN thinking in the workplace. It also

includes the ability to interpret LEAN thinking, apply the principles of LEAN,

identify types of wastes in the workplace, carry out Standardised Work in the

workplace and apply thinking and problem-solving skills.



‘Lean’ history from Toyota Production System (TPS)

Importance of practicing 3M’s in the workplace

Link between ‘lean’ thinking with productivity

‘Lean’ metric to measure performance

Culture of continuous improvement in the organisation

Role and responsibility of member in a ‘lean’ project


The ability to:

Interpret ‘lean’ thinking to eliminate wastes and increase value-added

activities according to simulation guide

Apply the 5 principles of ‘lean’ as a framework for improvement activities

Identify 8 Types of Wastes in the workplace according to simulation

guide

Carry out standardised work in the workplace according to simulation

guide

Carry out waste elimination activities in the workplace

Apply A3 thinking for problem-solving skills





The ability to:

Carry out improvement activities based on the five principles of ‘lean’

Apply ‘lean’ quality tools in the workplace


The ability to:

Contribute ideas for work improvement activities

Check with designated personnel on work improvement activities

Report any problems encountered during waste elimination activities

Report any difficulties encountered applying the 5 principles of ‘lean’ in

the workplace


The ability to:

Reflect on problems encountered during waste elimination activities

Reflect on difficulties encountered applying the five principles of ‘lean’ in

the workplace





‘Lean’ thinking overview must include:

‘Lean’ definition

Benefits and results of ‘lean’

‘Lean’ history – from Toyota Production System (TPS)

Developing a ‘lean’ house/system

‘Lean’ metric

Introduction to ‘lean’ tools and techniques

‘Lean’ five key principles and tools

‘Lean’ versus productivity versus innovation

Importance of 3M’s

‘Lean’ culture in the organisation must include:

The need for a cultural of continuous improvement in the organisation

Business improvement is a journey

Mindset change

Build ‘lean’ culture

The role and responsibility of member in a ‘lean’ project

8 Types of Waste must include:

Work cycle with Type 1 and 2 wastes

Zero waste

Definition of each waste and examples

“Learning to see waste” group exercise

Understand standardisation in the workplace

A3 thinking must include:

Definition of A3

Definition of problem

Step-by-step of using A3

7 quality tools

5-why method

A3 worksheet

Standard work


Organisational procedures

Specifications

Work instructions

Technical manuals

Simulation guide for 8 Wastes

Simulation guide for standard work




A3 worksheet









N/A

Skill Apply Basic Lean Techniques in the Workplace

Skill Description

This skill describes the ability to apply the methods and tools used for

identifying and assessing the actual and potential failures in product and

process designs in the workplace.



Cycle-time in the workplace

Importance and types of layout design in the workplace

Concept of Poka-Yoke in the workplace

Steps of creating value stream mapping in the workplace

Benefits of Process Mapping in the workplace

Strategy to implement the Business Improvement Project


The ability to:

Apply cycle time measurement techniques according to simulation guide

Simulate types of Layout Design for activities improvement

Apply Poka-Yoke technique in the workplace according to simulation

guide

Apply Value Stream Mapping in the workplace according to simulation

guide

Apply Process Mapping for understanding activities flow

Identify and implement Business Improvement Project





The ability to:

Contribute ideas for business improvement project


The ability to:

Report any abnormalities encountered in cycle time measurement

Report any problems encountered during simulation of layout design

Report any difficulties encountered in process mapping

Check with designated personnel on business improvement project


The ability to:

Able to recommend continuous improvement in the workplace

Reflect on problems encountered during simulation of layout design and

seek ways to improve

Reflect on difficulties encountered in process mapping and seek ways to

improve


Cycle time measurement must include:

Cycle time

Capacity calculation

Layout design must include:

Types of layout

Batch versus continuous flow

Business improvement project must include:

Project charter

Project tracking

Performance measurement

Project presentation





Lego

Jigsaw

Video

Flip chart

Digital camera


Organisational procedures

Specifications

Work instructions

Technical manual

Simulation guide for cycle time

Simulation guide for Poka-Yoke

Simulation guide for Value Stream Mapping









N/A

Skill Apply Continuous Process Improvement Techniques

Skill Description

This skill describes the ability to apply continuous process improvement

techniques and be able to put them into practice at the workplace. It also

includes the ability to identify improvement opportunities, carry out continuous

improvement activities as well as follow-through the improvement activities.



Purpose of continuous improvement

Types of continuous process improvement techniques

Procedures for making action plan

Concepts and methods of continuous process improvement

Types of performance indicators

Procedures for carrying out continuous improvement activities

Methods to track and measure progress of improvement activities

Procedures to follow-through the improvement activities

Procedures for reporting and recording improvement activities outcomes


The ability to:

Identify improvement goals to be achieved

Carry out the improvement activities in accordance with the action plan

Collect, collate and compile data for continuous process improvement

Apply appropriate continuous process improvement techniques to collect

data related to improvement goals

Take corrective action against issues which arose during implementation

of improvement activities in accordance with organisational procedures

Follow-through the progress of improvement activities and take

appropriate corrective actions on any non-conformances

Report and record the outcomes of improvement activities in accordance






The ability to:

Provide ideas and constructive suggestions for continuous process

improvement


The ability to:

Communicate with team members on the performance indicators

expected from the improvement activities

Determine the timeframes, tasks, responsibilities and resources required

to achieve the improvement goals identified and discuss with appropriate

personnel


The ability to:

Undertake appropriate opportunities to learn and develop required work

competencies and quality skills for continuous improvement

Address the gaps or shortfalls in action plan proposal, if any


Work place improvement goals must include:

Productivity improvement

Cost reduction or saving

Product quality improvement

Customer service improvement

Process or line improvement

Production machine efficiency

Machine maintenance efficiency

Defect reduction

Safety, health and environment improvement

Continuous process improvement techniques must include:

Improvement models such as:

o Plan-Do-Check-Act (PDCA) cycle

o Quality Circles (QC)

o Problem-solving cycle

Tools for data collection and analysis such as:

o Brainstorming

o Pareto diagram

o Cause-and-effect diagram

o Check sheet

o Data stratification

o Flowchart




o Run charts

o Workflow/Process analysis

Performance indicators must include:

Management indicators such as:

o Operating profit

o Productivity of labour, machine or energy

o Cost reduction or saving

o Value of warranty claims

o Number of customer complaints

o Customer satisfaction index

Quality indicators such as:

o Process defect ratio

o Cost of process defects

o Number of defects missed

o Number of warranty claims

o Overall process yield

Safety, health and environment indicators such as:

o Accident frequency

o Accident severity ratio

o Number of near-misses detected

o Number of danger points detected

o Number of improvements made to dangerous work

Process or line improvement

o Overall equipment effectiveness

o Availability ratio

o Performance ratio

o Quality ratio

Machine maintenance efficiency

o Mean time between failure (MTBF)

o Mean time to repair (MTTR)

o Mean time to failure (MTTF)

Methods of tracking the progress of improvement activities must include:

Milestone charts

Project control charts

Gantt charts

Procedures for continuous process improvements must include:

Measure the result of improvement against the performance indicators

Take corrective action against any unmet goal

Report and record the outcomes of improvement activities




Skill Code BM-SPI-304E-1

Skill Category Planning and

Implementation

Skill Sub-Category


Skill Display Critical Thinking and Analytical skills

Skill Description

This skill describes the ability to apply critical thinking and analytical

skills for problem-solving. It also includes challenging and rethinking

ideas, analysing business issues to put forth recommendations to

stakeholders and enhancing creative thinking among team members.

Knowledge and

Analysis



integration and

inspection of facts and

information required to


and activities.


Methods to apply logical inquiry to issues

Barriers to creativity

Ways in which people may contribute to the critical thinking and

analysis process

Application and

Adaptation



and activities required

of the occupation, and

the ability to react to

and manage the

changes at work.

The ability to:

Analyse business issues through the use of critical-thinking to

make recommendations to relevant stakeholders

Innovation and Value

Creation


generate purposive

ideas to improve work

performance and/or

enhance business

values that are aligned

to organisational goals.

The ability to:

Challenge and rethink ideas and provide insights to relevant

stakeholders for continuous business improvement




Social Intelligence

and Ethics




and diversity

management guided

by professional codes

of ethics.

The ability to:

Make recommendations that are attuned to the needs of relevant

stakeholders and aligned to organisational objectives by

exercising empathy and organisational awareness to close the

gaps

Learning to Learn


develop and improve



work.

The ability to:

Develop a critical thinking mind-set when dealing with business

issues to improve the organisation’s business practices

Demonstrate problem-solving skills within own scope of work to

improve productivity and own work performance

Enhance creative thinking skills among team members to foster

innovation and improve organisational performance

Range of Application

(where applicable)


circumstances and

contexts that the skill

may be demonstrated.

Methods to apply logical inquiry to issues must include:

Understand and identify relevant objectives and issues

Formulate and raise key questions in a clear and concise manner

Gather and assess relevant information pertaining to business

situation

Use abstract ideas and interpret them appropriately

Recognise and assess implications and practical consequences




Skill Code ES-IP-102G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Work in a Team

Skill Description

This skill describes the ability to apply effective communication techniques to

achieve individual and team goals. It also includes providing support to team

members while taking into consideration diversity issues.

Knowledge and

Analysis



integration and




and activities.


Definition of organisational vision, mission and goals

Different roles played by team members

Interdependence of roles within a team

Importance of maintaining open communication within a team

Effects of trust, respect and support within a team

Diversity issues and their impact on communication

Relevant parties from whom one can seek feedback, advice and

assistance

Effects of organisational, industry and legislative requirements and work

performance standards and/or targets on attainment of individual, team and

organisational goals

Organisational policies, limits of autonomy and span of control

Application and

Adaptation






and manage the

changes at work.

The ability to:

Define and align team goals with departmental and organisational goals

Demonstrate responsibility and commitment for work done and to the

achievement of individual and team goals

Identify potential areas of conflict with team members and methods to

overcome them, taking into consideration diversity issues





Creation


generate purposive


performance and/or

enhance business



The ability to:

Listen to and contribute ideas and skills using appropriate communication

techniques to achieve team goals

Recommend improvements to established policies and procedures in a

proactive manner

Social Intelligence

and Ethics




and diversity

management guided by

professional codes of

ethics.

The ability to:

Maintain open communication with team members by sharing information

and discussing work-related issues to achieve individual and team goals to

meet organisational requirements

Demonstrate trust, respect and support towards team members in daily

activities to achieve team goals

Identify and resolve issues and concerns through collaborative activities

with supervisor

Learning to Learn


develop and improve



work.

The ability to:

Define own and individual roles within the team and work within the team

and organisation dynamics

Accept and provide feedback, advice and assistance in a considerate and

constructive manner to accomplish task assigned


(where applicable)


circumstances and



N/A




Skill Code ES-IP-101G-1

Skill Category People and Relationship

Management

Skill Sub-Category


Skill Communicate and Relate Effectively at the Workplace

Skill Description

This skill describes the ability to use effective communication techniques at

the workplace, while taking into consideration social and cultural differences.

It also includes interpreting, clarifying, analysing and responding to

information received, as well as using effective negotiation skills to resolve

conflicts for a win-win outcome.

Knowledge and

Analysis



integration and




and activities.


Sources of information within and outside the organisation

Types of information to be received, clarified and responded to and

their features

Different modes of communication and communication tools and their

characteristics

Principles of effective communication and interpersonal techniques

Internal and external barriers to effective communication

Strategies for communicating in a courteous and respectful manner that

considers social and cultural differences

Ways to distinguish between objective facts and subjective

interpretation in a conflict

Definition of conflict and common types of conflict at the workplace

Definition of negotiation and types of negotiation styles and their

characteristics

Types of reference documents to use during negotiations

Types of conflict resolution strategies to achieve outcomes in

negotiation




Application and

Adaptation

The ability to:

Interpret and analyse information received according to workplace

procedures

Plan response to information received taking into account the social

and cultural background of the recipient of the information

Identify signs, stages and causes of conflict with individuals or groups

of people based on objective facts and interpretation

Define the conflict and highlight points of differences and contention

objectively, taking into consideration social and cultural differences of

parties involved






and manage the

changes at work.


Creation

The ability to:

Work towards achieving a win-win outcome in assessing mutually

acceptable solutions It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Use appropriate communication techniques that consider social and

cultural differences to clarify and respond to information received

Negotiate for mutually acceptable solutions by all parties using effective

communication and negotiation skill

Communicate outcome of negotiation and propose relevant

recommendations with justifications to supervisor to seek concurrence

and endorsement




and diversity



ethics.




Learning to Learn The ability to:

Reflect on communication techniques to learn from weaknesses


develop and improve



work.


(where applicable)


circumstances and



Principles of effective communication and interpersonal techniques must

include:

Feedback – to ensure that the receiver was listening, understood the

information or message and agrees to the required action. Suggestions

and criticisms to be provided when necessary at this stage

Clarity – message or information must be clear and concise and should

not be ambiguous

Objectivity – the purpose of the message or information to be

communicated must be clear, so as to decide the best mode of

communication and medium for the message and to trigger the

emotional and cognitive responses to ensure receivers are engaged

e.g.: To gain information, to provide information, initiate action, praise,

criticize, inspire, change a person’s attitude, etc.

Listen and understand – use active listening skills to probe into a

situation, repeat what was said to ensure that the information received

is accurate. It is important to interpret the information correctly.

Understanding include being aware of the receiver’s state of mind and

being upon receiving the information, emotions, social climate and

customs

Connectivity – to connect with the receiver(s) and address their needs

Consistency – message or information must be consistent to the

current plans, policies and procedures, programmes and goals of the

organisation

Completeness – message or information must be completed and

adequate to avoid any misunderstanding and any delay of action if

required

Time – information should be communicated at the right time

Respect – to respect various cultural backgrounds, histories, and

experiences, accepting their rights and paying attention to their needs




Skill Code ES-PMD-301G-1

Skill Category Personal Management and

Development

Skill Sub-Category


Skill Develop Personal Effectiveness at Supervisory Level

Skill Description

This skill describes the ability to apply knowledge and life skills, relate them to

roles and responsibilities in the workplace and contribute to their

effectiveness as a team leader or supervisor. It also includes using time

management techniques, maintaining a work-life balance, managing stress

and personal finances.

Knowledge and

Analysis



integration and




and activities.


Types of motivational factors affecting personal goal setting and

achievement

Factors that may affect the achievement of departmental goals

Benefits of organising and prioritising work activities according to goals

set

Practices that promote personal well-being and aspects of personal

management

Issues and problems related to personal and family responsibilities and

their impact on work

Common sources of assistance available to support personal

management

Various budgeting techniques and their features to manage personal

expenses

Factors to consider when using and maintaining credit to ensure one's

financial stability

Application and

Adaptation






and manage the

changes at work.

The ability to:

Analyse personal goals and align them to departmental goals

Examine personal role and responsibilities and their contribution to

departmental success

Plan, organise and execute personal work activities to achieve

departmental goals

Support the implementation of work-life balance programmes to achieve

organisational effectiveness





Creation

The ability to:

Identify causes of stress that affect self and team and apply stress

management techniques to deal with them It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Apply emotional intelligence and people-management techniques to get

assistance from appropriate people such as managers, peers and

subordinates It refers to the ability to



and diversity



ethics.


Examine personal strengths and weaknesses, apply strategies to

overcome weaknesses and use personal strengths to contribute towards

the achievement of departmental goals

Establish own existing financial position using appropriate tools and

explain how to manage such a position


develop and improve



work.


(where applicable)


circumstances and



N/A





Skill Category Personal Management and Development


N/A

Skill Maintain Personal Presentation and Employability at Operations Level

Skill Description This Skill describes the ability to identify personal career goals and take steps to realise career goals. It also includes determining one’s competences and preparing for interviews.


Knowledge and Analysis Meaning of competencies

Necessity of setting personal career goals

Guidelines for setting personal career goals

Ways to develop career plan to achieve personal career goals

Components of resume and/or application form

Purpose of a resume and/or application form for job application

Factors to consider in preparing a resume or filling in an application form

Different types of job interview and their features

Necessity to prepare for job interview

Importance of basic social etiquette skills

Ways to develop basic social etiquette skills

It refers to gathering, cognitive processing, integration and inspection of facts and information required to perform the work tasks and activities.

The ability to:

Application and Adaptation Determine personal career goals taking into account personal

competences based on guidelines set

List personal competencies acquired through learning and experience to meet qualifications and expectations for the job

State sources of and interpret information on potential employment opportunities

Select jobs that best match personal competencies and career goals and apply for jobs

Prepare for and attend job interview by applying basic social etiquette skills

It refers to the ability to perform the work tasks and activities required of the occupation, and the ability to react to and manage the changes at work.




The ability to:

Innovation and Value Creation Elaborate on personal strength, abilities and aptitudes

that may add value to the organisation It refers to the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to organisational goals.

The ability to:

Social Intelligence and Ethics Demonstrate basis social etiquette skills and personal hygiene during job

interview It refers to the ability to use affective factors in leadership, relationship and diversity management guided by professional codes of ethics.

The ability to:

Learning to Learn Reflect on performance and feedback during job interview to address

areas of improvement for future interviews It refers to the ability to develop and improve one’s self within and outside of one’s area of work.

N/A

Range of Application It refers to the critical circumstances that the skill may be demonstrated.






Development

Skill Sub-Category


Skill Apply Emotional Competence to Manage Self and Team at the Workplace

Skill Description

This skill describes the ability to apply self-awareness techniques and model

emotional intelligence principles to facilitate an understanding and

management of oneself and others in a team. It also includes cultivating a

positive emotional culture in the workplace.

Knowledge and

Analysis


Differences between cognitive intelligence and emotional intelligence

Aspects of emotional intelligence

Importance of emotional intelligence

Benefits of applying emotional intelligence at work

Different platforms to facilitate expression of thoughts and feelings by

team members

Importance of developing emotional intelligence to build positive

relationships

Domains of emotional intelligence and their applications

Methods for development of emotional intelligence and its features



integration and




and activities.

Application and

Adaptation

The ability to:

Assess emotional states of team members and respond appropriately

to emotional cues, taking into consideration the different cultures and

background of team members






and manage the

changes at work.





Creation

The ability to:

Promote a positive emotional climate at the workplace It refers to the ability to

generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Model behaviours that demonstrate application of emotional intelligence

Demonstrate flexibility and adaptability in dealing with team members

and making decisions, taking their emotions into account

Provide opportunities for team members to express their thoughts and

feelings and assist them in understanding the effects of their behaviour

and emotions on others at the workplace

Encourage team members to develop their own emotional intelligence to

build positive relationships among one another to achieve team goals




and diversity



ethics.


Recognise own emotional states, the causes of those emotional states

and its effects on own and team’s performance and interpersonal

relationships at the workplace

Conduct self-reflection and gather feedback from team members to

identify personal strengths and weaknesses for development of own

emotional intelligence


develop and improve



work.




Range of Application Definition of cognitive intelligence must include:

Intellectual abilities such as logic, reason, reading, writing, analysing

and prioritising

Definition of emotional intelligence must include:

Awareness of own emotions and ability to regulate them

Awareness of the emotions of others and the ability to use the

knowledge to manage interactions with others

Aspects of emotional intelligence must include:

Understanding oneself, personal goals, intentions, responses, behaviour

and all

Understanding others and their feelings

Domains of emotional intelligence must include:

Knowing one’s emotions

Managing one’s emotions

Motivating oneself

Recognising and understanding others’ emotion

Managing relationship through use of emotional intelligence

Behaviours that demonstrate application of emotional intelligence must

include:

Paying attention to other’s body language, tone of voice and facial cues

Taking interest in team members and their work

Acknowledging and showing appreciation for team members’

contributions

Demonstrating common feelings with team members (e.g. excitement,

disappointment, et cetera)

Responding to team members taking into account their profile and

cultural differences and in ways that suit their individual styles (e.g.

responding in a clear and strict manner, responding with a soft

approach, etc.)

Applying empathy to others at the workplace

Recognising impact of personal emotions on others

Seeing setbacks as situational and circumstantial rather than a

pervasive personal flaw

(where applicable)


circumstances and








Development

Skill Sub-Category


Skill Adapt to Change

Skill Description

This skill describes the ability to identify local and/or global trends and

changes impacting the workplace with a view to enhancing productivity and

effectiveness in a diverse workplace. It also includes adapting to changes

for sustained employability in the new knowledge economy and sharing

knowledge and skills.

Knowledge and

Analysis


Ways in which various types of local and global trends impact one’s

employability and job role

Ways to cope with adjustments and expectations required in current

and new job situation in a local and global context

Causes of gaps in own competencies

Types of learning opportunities and their characteristics

Types of other resources and opportunities for development

Ways to overcome barriers to the transfer of learning

Process and strategies of coaching to motivate and help others

Factors that hinder and encourage learning

Types of diversity at the workplace

Sources and stages of change and resistance to change

Components of self-esteem and positive attitude



integration and




and activities.

Application and

Adaptation






and manage the

changes at work.

The ability to:

Access available sources of information to identify local and global

trends and interpret information that impact one’s employability and job

role

Identify the types of expectations and adjustments required in current

and new job situation to stay employable and competitive in the local

and global context

Identify the types of competencies required in current and new job

requirements

Identify the implications of diversity at the workplace and participate in relevant approaches to work within a diverse workforce





Creation

The ability to:

Transfer skills and knowledge acquired from training and development

to the workplace and measure performance improvement as a result of

training and development


generate purposive


performance and/or

enhance business



Social Intelligence

and Ethics

The ability to:

Demonstrate the ability to learn from and coach others a given set of

skills from one job situation to another It refers to the ability to



and diversity



ethics.


Identify gaps in own competencies, determine training and

development needs and select suitable learning opportunities that

match personal learning styles

Identify the impact of change on oneself and own job and adopt

appropriate techniques to respond to change


develop and improve



work.

Range of Application N/A

(where applicable)


circumstances and






Version Control

Version Date Changes Made Edited by

1.1 1-May-17 Initial Version SSG and EDB




Definitions of the Five (5) Domains

Domain Definition

Knowledge and Analysis

Knowledge includes the gathering of facts and information through traditional and digital forms. Analysis involves the cognitive processing, integration and inspection of single or multiple sources of facts and information required to perform work tasks and activities and takes into consideration, the work contexts in which the tasks and activities are carried out. The result of knowledge and analysis produce judgements on work tasks/activities/issues/areas, and the conceptualisation of solutions to solve problems at work.

Application and Adaptation

Application involves the ability to perform work tasks and activities defined by the requirements of the occupation. Adaptation involves the ability to react to and manage the changes in the work contexts. The result of application and adaptation leads to the production of psycho-motor actions and behavioural reactions to the work tasks/activities/issues/areas, and the execution of the planned solutions to solve problems at work.

Innovation and Value Creation

Innovation includes the ability to generate purposive ideas to improve work performance and/or enhance business values that are aligned to the organisational goals. As a result of innovation, the organisation is able to reap the values from individual or team contributors to achieve organisational growth.

Social Intelligence and Ethics

Social intelligence includes the ability to appreciate and use affective factors in leadership, relationship and diversity management guided by professional codes of ethics as effective individuals or team contributors.

Learning to Learn

Learning-to-learn includes the ability to improve on self-development within and outside of one’s area of work. It involves the continual inspection of one’s knowledge, analytical, application, adaptive, innovative and social skills that are needed to perform the work optimally and/or solve problems effectively.