skillsets & mindset
TRANSCRIPT
Skillsets and Mindset: Keys to Success in Rapidly Changing TimesHealthcare Communicators of Oregon
Lee Aase (@LeeAase) Director, Mayo Clinic Social Media NetworkNovember 3, 2017
Three Years Ago Next Tuesday…
What’s coming in the next 45 minutes…• Must-have digital skills and ways of thinking that will
ensure your effectiveness, relevance and leadership
• 7 Principles to apply in a future we can't predict (and how they have factored in our Mayo Clinic journey)
• 14 books (and one podcast) that will prepare you for success
• Recent Mayo Clinic innovations and opportunities
Or stated poetically…
I’ll share the trends that I’ve observed,
and books that I have read or heard
at least two times, but generally more.
I’ll link you to the Audible store.
While the future I cannot foretell
these principles will serve you well.
Principle 1: Extrapolation is the best starting point for prediction
Once Upon a Time, Three Networks Dominated the Media Landscape in the United States
Every day, these guys would define the news…
... while local affiliates and newspapers sold scarce audience access at monopoly prices
Then one day Ted Turner launched the cable TV revolution...
And one of these guys invented the Internet...
The means of news production and distribution were democratized...
Twin revolutions fragmented audiences, causing major economic upheaval
• Hundreds of cable channels, exponential growth in Web sites
• Mass media came under economic pressure leading to
• Demise of TV doctor
• Papercuts
Until finally, the Big 3 TV share of audience crashed...
Big Three Others
Facebook went public at 20x the value of The Wall Street Journal…
WSJ (2007) ABC (1995) Facebook (2012)
…and has more than quadrupled since 2012
WSJ (2007) ABC (1995) Facebook (2012) Facebook (2017)
Market Capitalization Perspective
Facebook Walmart
Learning the Laws: Moore’s and Metcalfe’s
Eye (or Ear) Openers to Digital Opportunities
Principle 2: Improbable and unpredictable events will have outsized influence in your life
“(In 1905) McClure’s Magazine…recounted the story of that country doctor and his brother, and of St. Mary’s Hospital, which handled more surgical cases annually than any other hospital in the United States, more than even the great Johns Hopkins.”
(The Doctors Mayo, Helen Clapesattle, p. 289)
Which of these did YOU predict?
Understanding Disruptive Innovation• High-end products add features
most customers can’t use
• Incumbents cede low end to “not good enough” entrants
• Low end, competing with non-consumption, gradually improves
• High end fails suddenly as upstarts become “more than good enough”
Principle 3: Mindset Matters More than Skill Sets
Skill Sets• Speaking - Vocabulary secondary to basic grammar
• Digital Production - shooting, editing and streaming video, and photography/images
• Writing - represents you when you’re not present
• Use Active Voice!
• Avoid cliches like the plague!
The Two Basic Mindsets• Fixed: “Performance reveals my ability and IQ. Others
recognize these traits in me and value my accomplishments.” (I’m smart!)
• Growth: “I can change abilities significantly. If I can’t do something now, I probably just haven’t worked hard enough at it yet.” (I can learn!)
• Your presence today is a step toward adopting or reinforcing a more growth-oriented mindset.
The Growth Mindset of Mayo Clinic’s First Social Networkers
Dr. William J. Mayo’s Travels“By the end of the 1920s Dr. Will could say he had studied surgery in every town in America and Canada of one hundred thousand population or more, and had crossed the Atlantic thirty times.”
(The Doctors Mayo, Helen Clapesattle, p. 405)
Countries Dr. Will Mayo Visited
Countries Dr. Will Mayo Visited
Austria Denmark Ireland ScotlandAustralia England Italy SwedenArgentina Fiji Mexico SwitzerlandBelgium Finland New Zealand UruguayCanada France Norway
Chile Germany PeruCuba Holland Russia
The Surgeons Club
Principle 4: The Growth Mindset Creates Optionality
My Personal Preparation and Positioning• Buying an Apple IIe in 1986 and a Mac SE/30 in 1989, and
4th Dimension database software on clearance
• CompuServe and AOL, and telecommuting via fax (1994)
• Buying miniDV digital video camera
• Lines from Lee wordpress.com blog in 2006 (eventually became Social Media University, Global (SMUG)
• Becoming a monthly Audible subscriber
Proceed Until Apprehended!
Managing Media Mania w/Conjoined Twins• Collect. Process. Review. Do.
• The Creative Catalyst of Inbox Zero
• The Two-Minute Rule
• “Is this actionable?”
• Do-Delegate-Defer-Delete
• What’s the next action?
GTD in Teams
Optionality via Free Platforms, Low-Cost Tools
• 2007 - Facebook• 2008
• YouTube• Flip Cameras• Twitter• Blogs
A Series of Improbable Events
• Carlsen Twins Separation and Star Tribune relationship
• Coffee with Maura and May
• Following me for a day, including Tweetcamp
• CNN story on Henry Ford Hospital Twitter surgery
• A call from ABC News Medical Unit…
Principle 5:Think Analogically
• Novelty is overrated and can be a hindrance.
• When promoting initiatives, emphasize similarity with the familiar and continuity with the past.
… and is part of the DNA of healthcare!
Social Networking is part of Mayo Clinic’s DNA…
The Surgeons Club for Social Media in Healthcare
FREE Basic membership: socialmedia.mayoclinic.org
#MCSMN: A Catalyst for Health Care Social Media
• Guidelines
• Best Practices
• Platforms
• Training
• Consultation
The Mayo Clinic Social Media Network• The Mayo Clinic Social Media Network (#MCSMN) exists to
improve health globally by accelerating effective application of social media tools throughout Mayo Clinic and spurring broader and deeper engagement in social media by hospitals, medical professionals and patients.
• Our Mission: Lead the social media revolution in health care, contributing to health and well being for people everywhere.
• Makes resources developed for Mayo Clinic staff available to peers, and generates revenue to support mission.
Principle 6: Develop a “Barbell” risk profile
Principle 7: Pursue Personal Growth
©2016 MFMER | 3507910-
What’s New Since 2014?
Facebook Live
©2016 MFMER | 3507910-
Developing Deeper Relationships
Applying MCSMN Platform with Other Audiences• Mayo Clinic News Network - Journalists
• Mayo Clinic Connect - Patients/Consumers
• #WeAreMayoClinic - Employees, Families, Volunteers
78@colleen_young
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81More about Connect Moderators and Volunteer Mentors
Mayo Clinic Connect Mentors
©2016 MFMER | 3507910-
Including Mayo Clinic Provider Expertise
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Pages
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©2016 MFMER | 3507910-
Meeting Practice & Business Needs
1.Extrapolation is the best starting point for prediction.
2.Improbable and unpredictable events will have outsized influence in your life.
3.Mindset Matters more than Skill Sets.
4.The Growth Mindset Creates Optionality
5.Think Analogically
6.Develop a “Barbell” Risk Profile
7.Pursue Personal Growth
Tweetable Truths on Skill Sets and Mindset
Let’s Keep Talking!Lee Aase (@LeeAase)
Mayo Clinic Social Media Network (#MCSMN)