SKYPE FOR BUSINESS FREQUENTLY ASKED QUESTIONS

(FAQs)

SKYPE FOR BUSINESS

@Outsourcery www.outsourcery.co.uk

Everything you need to know about Outsourcery’s upcoming launch of Skype for Business

KEY MESSAGES WHAT IS SKYPE FOR BUSINESS? Skype for Business (formerly Microsoft Lync) is a communications and collaboration platform that brings together an experience inspired by Skype, with enterprise-grade security, compliance and control. It offers a multitude of features including user presence, instant messaging, voice and video calls, and online meetings. It is built into Microsoft Office, so initiating chats, calls and meetings is a fully integrated, seamless user experience. IS SKYPE FOR BUSINESS A REBRAND OR A NEW PRODUCT? Both. The Skype for Business launch will comprise a new client experience for mobile, tablets and desktops, new server release and updates to the service in Office 365 under the Skype for Business name. SHOULD I WAIT FOR SKYPE FOR BUSINESS OR DEPLOY LYNC 2013? No, you should not wait. There is no need to put off deploying Lync 2013 and realising the benefits of this system within your business straight away. Due to the compatibility of the Skype for Business client and the in-place upgrade promised by Microsoft, organisations will be able to easily upgrade their deployments at a later date.

STRATEGY AND BRAND WHY IS LYNC BEING RENAMED SKYPE FOR BUSINESS? Skype for Business brings together the familiar experience and user enjoyment of Skype with the enterprise security, compliance, and control of Lync. End-users benefit from a familiar Skype experience that is as easy to use at work as it is at home. Organisations gain reach into a network of hundreds of millions of Skype users across the globe, all whilst remaining confident that they are providing secure, reliable, high-quality communications. WHEN WILL SKYPE FOR BUSINESS BE AVAILABLE? Skype for Business will be available from the Summer of 2015. If you would like further information about Outsourcery’s Skype for Business offering then get in touch today for a free cloud consultation. HOW WILL THE PRODUCT EXPERIENCE CHANGE WHEN LYNC BECOMES SKYPE FOR BUSINESS? The best features of Lync and Skype have been combined in to a Skype-inspired user interface, for an intuitive experience that is familiar whether you are in a work environment or communicating with friends and family. WILL SKYPE FOR BUSINESS CUSTOMERS BE ABLE TO CONTACT SKYPE USERS WITH FULL FUNCTIONALITY? Skype for Business users will be able to use instant messaging/chat, audio and video to communicate with users of Skype consumer clients. Skype for Business users can also invite anyone, including Skype consumer client users, to join a Skype for Business meeting using a browser.

WHICH FUNCTIONALITY WON’T BE AVAILABLE IN COMMUNICATION BETWEEN SKYPE FOR BUSINESS USERS AND SKYPE USERS? Skype users will be unable to see shared screens and join multi-party meetings. WILL I BE ABLE TO MERGE MY SKYPE FOR BUSINESS AND SKYPE LOGIN AND PASSWORD? No. Skype and Skype for Business are two separate offerings which will require different user IDs and passwords. WILL USERS OF SKYPE CONSUMER CLIENTS HAVE ACCESS TO THE SAME FEATURES AS SKYPE FOR BUSINESS USERS? No. Skype consumer clients will maintain the same communications and calling capabilities that they have today, but will not have access to the full Lync feature set available in Skype for Business. In addition, Skype consumer clients do not provide administrators with the security, compliance, and control features available to enterprises who use Skype for Business. WILL THERE BE ANY CHANGES FOR LYNC 2010 OR LYNC 2013 CUSTOMERS AND USERS? We are updating the Lync 2013 client to enable 2013 customers to use the new Skype for Business user interface immediately. There are no changes for Lync 2010 customers. HOW DO THE SECURITY FEATURES OF SKYPE FOR BUSINESS COMPARE TO LYNC? Skype for Business has all the same security features and mechanisms as Lync: end-to-end encryption of all signalling and media, authentication and authorisation through Active Directory control, as well as eDiscovery and other compliance capabilities. WILL THERE BE A NEW SKYPE FOR BUSINESS MOBILE APP? Yes, new Skype for Business mobile applications will be available on iOS and Android in the coming months. In the meantime, customers can continue to use the Lync mobile clients with Skype for Business. HOW DOES THE USER EXPERIENCE COMPARE BETWEEN SKYPE AND SKYPE FOR BUSINESS? Skype for Business is designed to take advantage of the familiarity people have with Skype, making it simple and easy to adopt. It adds features from Lync that are valuable in a work context. HOW WILL A USER KNOW IF THEY ARE USING SKYPE OR SKYPE FOR BUSINESS? While the Skype and Skype for Business clients share a common look and feel, they remain two separate clients with distinct branding and feature sets. HAVE YOU MADE ANY IMPROVEMENTS TO THE UPGRADE PROCESS? Yes. Lync Server 2013 customers can easily upgrade to Skype for Business Server. We support the same hardware profiles and are providing tools to simplify the process.

NEXT STEPS HOW TO TRANSITION TO SKYPE FOR BUSINESS WITH OUTSOURCERY Outsourcery has a tried and tested approach in place to enable organisations to embrace Skype for Business. Transition to Skype for Business is delivered in two steps, designed to maximise user adoption and benefits whilst effectively managing the implementation of new technological capabilities. STEP 1 – AVAILABLE NOW

Upgrade to the Skype for Business client – this delivers the Skype for Business end-user experience bringing the familiar Skype interface and instant brand recognition. The client is compatible with Lync 2013 enabling a seamless cross platform experience, meaning users can utilise the Skype for Business client with existing Lync 2013 solutions.

STEP 2 – COMING SOON Upgrade to the Skype for Business cloud solution – this solution will deliver advanced functionality, notably improved federation with the Skype (consumer) network, enabling search and closer collaboration. There will also be significant capability improvements in video conferencing and enhanced integration into legacy equipment and systems.

WANT TO KNOW MORE? If you would like further information about Skype for Business, the transition process, or if you simply

want to talk cloud, please don’t hesitate to get in touch with us today at info@outsourcery.co.uk.