sla presentation
TRANSCRIPT
SLA ImprovementSLA Improvement
Ashley NicholsSenior Sales Support RepresentativeApril, 2015
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OverviewOverviewOverviewOverview
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IntroductionIntroductionIntroductionIntroduction
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The OpportunityThe OpportunityThe OpportunityThe Opportunity
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Promoters –
Detractors =
October 2014
SES NPS
April
2014 S
ES NPS
Logistics SWAT
63% - 15% = 48% 70%
Credit 50% - 18% = 32% 32%
Product Marketing – Systems & Peripherals
38% - 26% = 12% 19%
Purchasing – Profit
37% - 27% = 10% NA
NPS Score - Sales
61% - 15% = 46% NA
Current SituationCurrent SituationCurrent SituationCurrent Situation
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Key Success FactorsKey Success FactorsKey Success FactorsKey Success Factors
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Analysis of AlternativesAnalysis of AlternativesAnalysis of AlternativesAnalysis of Alternatives
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Strategic OptionsStrategic OptionsStrategic OptionsStrategic Options
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BenefitsBenefitsBenefitsBenefits
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RisksRisksRisksRisks
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Final RecommendationFinal RecommendationFinal RecommendationFinal Recommendation
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You Can Make a DifferenceYou Can Make a DifferenceYou Can Make a DifferenceYou Can Make a Difference
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The Difference In Distribution