Return on Investment (ROI)

Benefits Realization

Total Cost of Ownership (TCO)

Applications Implementation

Solution Delivery Implementation

Workflow Management

Practice Business Intelligence

Practice Sample

Lessons learned

Rollout modelingMedical Discipline

Geography

Patient and Provider Counts

Practice and subsidiary clinics

Technical acumen

Paradigm shift adoption

Team development

Champion identificationand training

Communications planning

Model office – staff utilization

Staff augmentation

Vendor professional services

Project based subject matter expertsProject / Program Management Office (PMO)

Office of the Chief Information Officer (OCIO)

Existing staff utilization

Work Breakdown Structures

Inter-Dependencies

Resource Planning

Sponsor communications

Stakeholder communications

Steering Committee communications

End user communications

Vendor, subcontractor, temp, communications

Statement of Work (SOW)

Division of responsibility

Control systems

Application configuration

Static databases

Dynamic databases

Transaction databases

Departments, Procedures, Dropdowns

Patients, Providers, Insurers

Screen Flow

Workplace management

Role management Supervisory Role management

Exceptions management

Break Glass management, reporting, and auditing

To new application

To replacement application

To upgraded application

Middleware

Extract Transform and Load (ETL)

Transaction resiliency

Traffic managementReal-time

Batch

Nightly

Periodic

Daily

Weekly

Monthly

Quarterly Yearly

Reports

Mining

Scheduled

Ad hoc

Dashboard design and deploymentTemplates

Reports

Forms

Definitions and access declarations

Daily Operating Procedure

Champions

General support

Provider

Unit

Module

Functional

Enterprise

Stress, capacity, performance

User Acceptance Testing

Local Area Network

Communications Providers – Data Pipes

Data center

Image

Inventory

Enterprise desktop management

Provisioning Management

Ghosting

Staging

Deployment

Spares management

Computers

Printers

Scanners

Exam RoomDesktop

Laptop

Tablet

PDA

Back office

Home office

Configuration baselineDocument printers

Prescription printers

Forms printers

Admissions ID printers

Encounter ID printers

Document

CardBar Code

Driver s License

Insurance Card

Membership Card

Wired

Wireless

Guest portal

Router / Switch allocation and assignment

Site floor plan drawings

Drop identification

Electrical

Voice

Data

Transponder positioning

Coverage Floor plan management

Neighborhood collision/conflict management

Patients, visitors, vendors, contractors

Router inventory management

Capacity planning

Failover – minimum configuration planning

Proximity Interleaved Port assignment planning

Data Pipe provider 1

Data Pipe provider 2

Application Service Provider model (ASP)

Hosted – internal or outsourced

Service Level Agreement

Servers

Environment Management

Network Attached Storage

Performance Monitoring

Web serversApplication servers

Scanning Servers

Training and Testing Servers

Virtualization

Load Balancing

Cluster configurations

Live - Production

Development

Demo

Train

Test

Utilization

Consumption monitoring

Cloud storage

Mirroring

Stripping

CPU

Disk

WAN

LAN

Print Services

Dry run

User login and functionality access test

WAN bandwidth capacity test

Go-Live team introductions and assignments

Go, No Go?

On-site support staff

Off-site support staff

Issue management

Helpdesk utilization

Subject Matter Expert (SME) utilization

Sustaining Support utilization

End Of Day (EOD) briefing

WorkflowPractice Operations

Technical

Infrastructure on site

Servers in data center

Databases

Workflow tuning

Continuation of Go-Live command and control center

Daily briefing

Transition to Production

Technical Support

Provisioning uplift

Call Tree managementTicket avoidance

Issue Response time

Escalation management

Known issues communications

Staff SME s

Contracted SME s

On-demand SME s

Vendor SME s

Down Time Procedures

Business Continuity Planning

Disaster Recovery Procedures

Switch to Paper

Operating Procedures – workflow

InformationResynchronization procedures

AuthorshipMonitoring and compliance management

Application Availability Schedule

EHR

Enterprise

Order of execution

Validation checkpoint procedures

Communication plan execution

Customizations

New Features delta

Regression Testing Enterprise regression testing

Data migration and transformation

Recommendations and request analysis

Prioritization and release planning

Design, Build, Test, Deploy

Credit/Debit

Computers

Ambulatory Practice Solutions Services

Go Live Services

Day +1

Day 30+

Day -1

Sustaining Support Services

Quality Management Preparedness

Infrastructural Preparedness

Responsibility MatrixHelp Desk

Level 2+

Failover

Service Level Agreement

Steady State Documentation

Shutdown

Data Archiving

Version 1.1

Applications Upgrade Planning

Version 2.x

Future State Planning

Day 0

Scenarios

Use Cases

Test cases

Testing and Training database populations

Testing

Data Preparedness

Data Migration

Data Integration

Data transportation

Enterprise Data Modeling

Data Warehouse

Business Intelligence

Forms and Reports

StaffPreparedness

Roles and responsibility

Separation of Duty

Training

Design, Build, Configure

Workflow

User access and entitlement

Application Preparedness

Module definition

Pilot deployment

Site Selection

Deployment Calendar

Critical path planning

Enterprise Preparedness - Practices

Operational Preparedness

HIPAA

ACA

CMS

MU

Practice Management

Business Model

Technology Model

Operations Model

Regulatory Model