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Developing Knowledge

Management dalam Perusahaan

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Core Process of KM

KnowledgeIdentification

Knowledge

Acquisition

KnowledgeRetention

Knowledge

Utilisation

Knowledge

Sharing/

Distribution

Knowledge

Development

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Knowledge Development

Focuses: -Pengembangan Skill Baru

-Produk Baru

-Ide ide yang lebih baik

-Proses yang lebih efisien

-Menciptakan kompetensi yang tidak ada

di perusahaan dan diluar perusahaan

-R&D Department are no longer able to

develop new competencies by themselves.

-Competent external partners take over

parts of knowledge process

DEVELOPMENT CO-OPERATION

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Kondisi yang Mensupport Inovasi

Situation that encourage innovation

Tolerating mistakes

Freedom

Thinking and brainstorming

should take place in a small,

protected group where it's

okay to fail -- a sandbox, or

a skunk-works. (IBM)

Choosing own area of

interest.

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Situation that encourage innovation

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Barrier to innovation

(Knowledge Development)

Disconnecteddevelopment ofKnowledge

Knowledge leads are nowmore difficult to protect.

Duplication

Innovation can be plannedonly to a limited extend

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Aids to Innovation

(Bantuan untuk berinovasi)

Planning creativity

Using Technique for

stimulating creativity

EmployeeSuggestion.

Problem Solving

Knowledge throughAction

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High-Performance Teams and Their Skills-condition for team success-

Complementary skills

(saling melengkapi)

Meaningful and realisticgoal

Openness vs defensive

routines

Intensity of

communication.

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Ideas for developing the basic approaches to

support the development of collective

knowledge

Think tanks

Learning at work

Lessons learned

Use of Scenarios

Preserving experience

Learning from the past

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Integration lessons learned into

project process

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High-Reliability Organization

Disclosure of allmistakes, withoutreservation

Immediate evaluation ofoperations or projectsand debriefing of staff

Participation of the wholeteam

Examination of processesor standard operatingprocedures for any errors.

Mutual supervisionwithout loss of trust

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DEVELOPING

KNOWLEDGE MANAGEMENT

SYSTEM (KMS)

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The 10 step KM road Map1. Analisis Infrastruktur yang

ada (slide 9-10)2. Mengaitkan KM dengan

Strategi Bisnis (slide13-14)

3. Mendisain KM Arsitektur

4. Mengaudit Aset danKnowledge yang ada

5. Mendisain KM Team

6. Membuat Blueprint KM

7. Pengembangan KMS

8. Prototipe dan Uji Coba

9. Pengelolaan Perubahan,Budaya dan Reward

10. Evaluasi Kinerja, mengukurROI dan Perbaikan KMS

Infrastructural

Evaluation

KM System

Analysis,

Design&

Development

Deployment

Metrics For

Performance

Evaluation

PHASE 1

PHASE 2

PHASE 3

PHASE 4

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KM architecture & Design

(Mendisain Arsitektur KM) Memahami komponen komponen

yang dibutuhkan dalam Knowledge

infrastructure

Mengidentifikasi Internal dan External

Knowledge Source Memilih komponen TI untuk mencari,

menciptakan, merangkai dan

mengaplikasikan Knowledge.

Mengidentifikasi elemen elemen dari

Interface Layer: clients, server,

gateways and the platform

Memutuskan Collaborative Platform

yang digunakan.

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KM architecture & Design

(Mendisain Arsitektur KM) Mengidentifikasi dan mengenal

komponen Collaborative intelligence

layer: AI, data warehouses, neural

networks, expert reasoning systems,

rule-based and case-basedreasoning

Menyeimbangkan biaya dan value-

added untuk tiap komponen yang

digunakan.

Menyeimbangkan Mekanisme Pull &

Push pada Knowledge Delivery.

Rule-Based reasoning: IF THEN rules Penyelesaian masalah secara

berurutan Langkah-langkah solusi jelas

Case-Based reasoning:

Menggunakan solusisebelumnya Adaptasi solusi untuk

keadaan saat ini Kemiripan kasus (similarity)

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KM architecture & Design

(Mendisain Arsitektur KM) Mengidentifikasi the right mix

untuk pencarian, indexing dan

retrieval.

Menciptakan Knowledge Tag &

atribut: domain, form, type,

product/service, time andlocation tag.

Menciptakan mekanisme

profiling untuk knowledge

delivery.

Menyesuaikan IT pada SECI

model.

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The 7LAYERS

Of the KMS

Architecture

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Knowledge Audit & Analysis

Menggunakan Bohns Stages of Knowledge Growth

Mengidentifikasi, mengevaluasi danmelakukan rate critical prosesknowledge pada skala 8

Memilih metode audit dari beberapakemungkinan pilihan.

Menyusun suatu PreliminaryKnowledge Audit Team.

Mengaudit dan menganalisa companys

existing knowledge. Mengidentifikasi K-spot.

Memilih posisi strategis untuk KMSyang sejalan dengan strategic gapsyang telah diidentifikasi pada tahapansebelumnya (Mengaitkan KM denganStrategi Binis)

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Stages of Knowledge

Growth Example: Making Coffee0. Complete Ignorance

Pure Art

Awareness

Measure

Control of the Mean

Process Capability

Process

Characterization

Know Why

Complete

Knowledge

You Dont know the difference between good and bad coffee. You can tell good from bad coffee

You have created a list of variable.(Strength, Bitterness)

You Can determine the significane of variables. (Too bitterbad, Too unbitter bad)

You can Now measure Variables.

Develop a recipe, considered good coffee.

You can adapt the recipe in away that compensate fordifferent type of coffee.

Good Coffee: 0.56 x weight of coffee+0.12 x volume of water

= 1.414

Perfect coffee is something i have never had. If i ever didhave it, i would never know.

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Designing the KM team

Mengidentifikasi keystakeholders: IT, managementand end user;

Mengidentifikasi sources ofexpertise.

Mengidentifikasi critical point offailure. unmet requirement,control.

Menyeimbangkan Technicaldan Managerial expertise yangmerupakan bagian dari KMteam.

Memilih Visionary danExperienced Project Leader.

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Membuat KMS BluePrint

A blueprint is a type

of paper-based

reproduction usually

of a technicaldrawing, documenting

an architecture or an

engineering design

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Membuat KMS Blueprint

Meng-customize, detail dari

sevel layers KM arsetiktur.

Memilih komponen yang

dibutuhkan: Mendesain sistem

untuk the system for high levels

of interoperability with existingIT investments; optimize for

performance and scability.

Memahami dan menjalankan

repository life cycle

management. Memahami dan memasukkan

keys user interfaceconsideration.

Future proof the KMS

integrative repositories, contentcenters, knowledge aggregationand mining tools, the collaborativeplatform, knowledge directories,the user interface options, pushdelivery mechanism andintegrative elements.

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Key User Interface Considerations

Functionality :

Consistency:

Visual Clarity:

Navigation & Control:

Relevancy:

Feedback:

quickly, effectively andwithout frustation.

Consistent interface

all information in onescreen.

site map

display relevantinformation

alerts can be very useful

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Developing the KMS

Membangun interfacelayer

Membangun akses danauthentication layer.

Secure data, controlaccess and distributecontrol.

Membangun collaborativeintelligence filtering

system. Membangun Application

layer

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Developing the KMS

Transport layer dibangun

diatas infrastruktur network

yang tersedia.

Membangun middleware dan

legacy integration layer, yang

menghubungkan legacy data

dengan new system.

Mengintegrasi dan menambah

repository layer.