slides* at … tompeters *also long
DESCRIPTION
Tom Peters’ X25* EXCELLENCE. ALWAYS. Bestseller/Goteborg/29 May 2007 * In Search of Excellence 1982-2007. Tom Peters’ G30* EXCELLENCE. ALWAYS. Bestseller/Goteborg/29 May 2007 * Research for In Search of Excellence 1977-2007 (Stop #1: Goteborg). Slides* at … tompeters.com *Also LONG. 25. - PowerPoint PPT PresentationTRANSCRIPT
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Tom Peters’ X25*Tom Peters’ X25*
EXCELLENCEXCELLENCE. ALWAYS.E. ALWAYS.
Bestseller/Goteborg/29 May 2007Bestseller/Goteborg/29 May 2007
**In Search of ExcellenceIn Search of Excellence 1982-2007 1982-2007
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Tom Peters’ G30*Tom Peters’ G30*
EXCELLENCEXCELLENCE. ALWAYS.E. ALWAYS.
Bestseller/Goteborg/29 May 2007Bestseller/Goteborg/29 May 2007
* Research for * Research for In Search of ExcellenceIn Search of Excellence 1977-20071977-2007 (Stop #1: Goteborg) (Stop #1: Goteborg)
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Slides* at …Slides* at …
tompeters.comtompeters.com
*Also *Also LONGLONG
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2255
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Conrad Hilton, at a gala celebrating his life,Conrad Hilton, at a gala celebrating his life, on “the most important lesson you’ve on “the most important lesson you’ve learned in you long and distinguished learned in you long and distinguished
career”: career”: ““remember remember to tuck the to tuck the
shower curtain shower curtain inside inside
the bathtub”the bathtub”
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The StoryThe Story
what’s with the “excellence bit”?. what’s with the “excellence bit”?. Big = Pitiful.Big = Pitiful.
Innovate. Or. Die.Innovate. Or. Die.Up, Up, Up the “Value Added Up, Up, Up the “Value Added
Chain.”Chain.”“New” Markets (Women, “New” Markets (Women,
Boomers)Boomers)Talent = Brand.Talent = Brand.
“21“21stst Century Leadership. (Ha.) Century Leadership. (Ha.)
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Bias/es:Bias/es: Trained by “Mess-Trained by “Mess-ists.” Hobbies are history ists.” Hobbies are history & statistics.* Professional & statistics.* Professional life, center of, Silicon life, center of, Silicon Valley, 1970-2000.Valley, 1970-2000.
Axiom2007:Axiom2007: The older I The older I get, the less boring the get, the less boring the “basics” become.“basics” become.*Fooled By Randomness*Fooled By Randomness
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Hire Great PeopleHire Great People (Resilient, Passionate)(Resilient, Passionate)
Try a Lot of StuffTry a Lot of Stuff (S.A.V./R.F.A.)(S.A.V./R.F.A.)
Enjoy It While It Enjoy It While It LastsLasts
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EXCELLEXCELL--
ENCE??ENCE??????
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“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The
answer seems obvious: Buy a Buy a very large one very large one and just waitand just wait.”.”
—Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
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Mission impossible?Mission impossible?
$36B/’98$36B/’98
minus minus $675M/‘$675M/‘
0707
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DDaimler.aimler. And And DDumb. umb. Both Start Both Start with “with “dd.”.”
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““Marriage in Marriage in heaven”heaven” —Daimler-Benz and —Daimler-Benz and
Chrysler exchange vows, circa Chrysler exchange vows, circa 19981998 (Jürgen (Jürgen Schrempp)Schrempp)
“the “the divorce on divorce on earthearth”” —Daimler exec, —Daimler exec,
circa circa 20072007, on probable Cerberus private equity , on probable Cerberus private equity purchase of Chrysler from Daimlerpurchase of Chrysler from Daimler
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DaimlerChrysler/’98-’07:DaimlerChrysler/’98-’07: DuhDuh,, Duh Duh,, Duh Duh,, Duh Duh and … and … DuhDuh
ManifoldManifold SynergiesSynergies//NoNo
Severe Severe ScaleScale limits/ limits/YesYes
CultureCulture clashes/ clashes/YesYes
Rushmorean Rushmorean egoego issues/ issues/YesYes
CustomerCustomer acceptance acceptance /No/No
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The The lastlast word: word: There There is is nono “last “last
word.”word.”
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““It is It is notnot the the strongest of the strongest of the
species that survives, species that survives, nornor the most the most
intelligent, but intelligent, but the the one most one most responsive responsive
to changeto change.”.” —Charles Darwin
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BIAS.BIAS.BUILT.BUILT.
TO.TO.LAST.LAST.NOT.NOT.
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TP#1*:TP#1*:
NetscapeNetscape!!
*Where would you rather have worked for those 5 years, Netscape*Where would you rather have worked for those 5 years, Netscape or IBM-HP-Microsoft-Oracle? (Where, 25 years from now, would you or IBM-HP-Microsoft-Oracle? (Where, 25 years from now, would you
rather to be able to tell someone—e.g., grandchild—that you worked?) rather to be able to tell someone—e.g., grandchild—that you worked?)
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Built to Lastvs
Built Built to to ChangeChange//Rock Rock the the
WorldWorld
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EXCELLENCE. EXCELLENCE. CIRCA 1982.CIRCA 1982.
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Excellence1982: The Bedrock “Eight Basics”
1. A Bias for 1. A Bias for ActionAction2. Close to the 2. Close to the CustomerCustomer3. Autonomy and Entrepreneurship3. Autonomy and Entrepreneurship4. Productivity Through 4. Productivity Through PeoPeopplele5. 5. Hands OnHands On, Value-Driven, Value-Driven6. Stick to the Knitting6. Stick to the Knitting7. Simple Form, Lean Staff7. Simple Form, Lean Staff8. Simultaneous Loose-Tight8. Simultaneous Loose-Tight Properties” Properties”
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ExIn*: 1982-2002/Forbes.com
DJIA: $10,000 yields $85,000$85,000 EI: $10,000 yields $140,050$140,050
*Forbes/Excellence Index /Basket of 32 publicly traded stocks
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EXCELLENCE. EXCELLENCE. ASPIRATION.ASPIRATION.
2006.2006.
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Why in the Why in the
World did World did youyou
go to go to SiberiaSiberia??
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The Peters PrinciThe Peters Principplesles:: Enthusiasm. Enthusiasm.
Emotion. Emotion. ExcellenceExcellence.. Energy. Excitement. Service. Energy. Excitement. Service.
Growth. Creativity. Growth. Creativity. Imagination. Vitality. Joy. Imagination. Vitality. Joy.
Surprise. Independence. Spirit. Surprise. Independence. Spirit. Community. Limitless human Community. Limitless human
potential. Diversity. potential. Diversity.
Profit.Profit. Innovation. Design. Innovation. Design. Quality. Entrepreneurialism. Quality. Entrepreneurialism.
Wow!Wow!
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Hard Is SoftHard Is SoftSoft Is HardSoft Is Hard
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EXCELLENCE. EXCELLENCE. ASPIRATION.ASPIRATION.UNIVERSAL.UNIVERSAL.
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Jim’s Jim’s GroupGroup
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Basement Basement Systems Inc.Systems Inc.
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EXCELLENCE. EXCELLENCE.
INNOVATE. INNOVATE. OR. OR. DIE.DIE.
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What makes What makes God laugh?God laugh?
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PeoplePeople makingmaking plans!plans!
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TheThe Mess Mess IsIs TheThe
Message! Message! Period!Period!
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EXCELLENCE. EXCELLENCE.
INNOVATE. INNOVATE. OR. OR. DIE.DIE.
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BIG?BIG?????
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Dick Kovacevich: You don’t You don’t get better get better by being by being
bigger. You bigger. You get worse.”get worse.”
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“When asked to name just one big merger that had lived up to
expectations, Leon Cooperman, former cochairman of Goldman Sachs’
Investment Policy Committee,
answered: I’m sure there I’m sure there are success stories out are success stories out
there, but at this there, but at this moment I draw a moment I draw a
blankblank.”.” —Mark Sirower, The Synergy Trap
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InnoTac64InnoTac64
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We We becomebecome who we hang who we hang
out with 1out with 1
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Measure “StranMeasure “Stranggeness”/Portfolio Qualiteness”/Portfolio Qualityy
StaffStaffConsultantsConsultants
VendorsVendorsOut-sourcing Partners Out-sourcing Partners (#, Quality)(#, Quality)
Innovation Alliance PartnersInnovation Alliance PartnersCustomersCustomers
Competitors Competitors (who we “benchmark” against)(who we “benchmark” against)
Strategic Initiatives Strategic Initiatives Product Portfolio Product Portfolio (LineEx v. Leap)(LineEx v. Leap)
IS/IT ProjectsIS/IT ProjectsHQ LocationHQ LocationLunch MatesLunch Mates
LanguageLanguageBoardBoard
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The “Hang Out Axiom”:The “Hang Out Axiom”: At its core, At its core, evereveryy (!!!) (!!!)
relationship-partnership relationship-partnership decision (employee, decision (employee,
vendor, customer, etc)vendor, customer, etc) is a is a stratestrateggicic decision decision
about: about:
“Innovate,“Innovate, ‘Yes’ or ‘Yes’ or ‘No’‘No’ ” ”
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“The The Bottleneck Bottleneck
Is at the Top Is at the Top of the of the
Bottle”Bottle”“Where are you likely to find people with the least diversity of
experience, the largest investment in the past, and the greatest reverence for industry dogma:
AtAt thethe totop!”p!”
— Gary Hamel/Harvard Business Review
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try it. Try it. Try it. try it. Try it. Try it. Try it. Try it. Try it.Try it. Try it. Try it.
Try it. Try it. Try it. Try it. Screw it Screw it up.up. Try it. Try it. Try Try it. Try it. Try
it. Try it. Try it. Try it. it. Try it. Try it. Try it. Try it. Try it. Screw it up.Screw it up. it. it.
Try it. Try it. try it. Try it. Try it. try it. Try it.Try it. Screw it up.Screw it up. Try it. Try it. Try it. Try it. Try it. Try it.
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do do things.things.
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““We have a We have a ‘strategic plan.’ ‘strategic plan.’ It’s called It’s called doing doing thingsthings.”.” — Herb Kelleher
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drill.drill.
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“This is so simple it sounds stupid, but it is amazing how few oil people really
understand that you only you only find oil if you find oil if you drill wellsdrill wells.. You may
think you’re finding it when you’re drawing maps and
studying logs, but you have to drill.”
Source: The Hunters, by John Masters, Canadian O & G wildcatter
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try try things.things.
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““We made mistakes, of course. Most of them were We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the omissions we didn’t think of when we initially wrote the
software. software. We fixed them by doing it over and over, We fixed them by doing it over and over, again and again.again and again. We do the same today. While our We do the same today. While our competitors are still sucking their thumbs trying to competitors are still sucking their thumbs trying to
make the design perfect, we’re already on prototype make the design perfect, we’re already on prototype
versionversion ##55.. By the time our rivals areBy the time our rivals are
ready with wires and screws, we are on versionready with wires and screws, we are on version
##1010.. It gets back to It gets back to
planning versus actingplanning versus acting: : We act We act from day onefrom day one; ; others plan how others plan how toto planplan——for monthsfor months.”.” —Bloomberg by —Bloomberg by
BloombergBloomberg
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Screw. Screw. things.things.
Up.Up.
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Sam’s Sam’s Secret Secret
#1!#1!
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No try. No try. No deal.No deal.
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““You miss You miss
100100%%
of the shots of the shots you never you never
take.”take.” —Wayne—Wayne GretzkyGretzky
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““Intelligent people Intelligent people can always come up can always come up
with intelligent with intelligent reasons to do reasons to do nothing.”nothing.” —Scott Simon—Scott Simon
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personalpersonal
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““Work Work on me on me
first.”first.” —Kerry Patterson,
Joseph Grenny, Ron McMillan and Al Switzler/Crucial Conversations
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EXCELLENCE. EXCELLENCE.
4/40.4/40.
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DECENTRALIZATIODECENTRALIZATION.N.
EXECUTION.EXECUTION.ACCOUTABILITY.ACCOUTABILITY.
66:15A.M. :15A.M.
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““But it’s But it’s only only
2am!”2am!”
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““Where are you going? … But it’s Where are you going? … But it’s only 2am. … You see, you can live only 2am. … You see, you can live your life at 120 miles an hour, and your life at 120 miles an hour, and that’s pretty impressive. But it’s that’s pretty impressive. But it’s not good enough. Unless you live not good enough. Unless you live
at 150 miles an hour, the world will at 150 miles an hour, the world will pass you by,” pass you by,” HRH Prince Alwaleed* HRH Prince Alwaleed*
*1 day: 573 people met separately, 200 phone calls, 100 text messages, etc*1 day: 573 people met separately, 200 phone calls, 100 text messages, etc
Source: “Prince Alwaleed, Inside the private world of the Middle East’sSource: “Prince Alwaleed, Inside the private world of the Middle East’s most powerful investor” cover story, most powerful investor” cover story, The BusinessThe Business, 0519.07, 0519.07
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DECENTRALIZATIODECENTRALIZATION.N.
EXECUTION.EXECUTION.ACCOUTABILITY.ACCOUTABILITY.
2a.m.2a.m.
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2424%%
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Up,Up, Up,Up, Up, Up,
UpUp
the Value-added Ladder.
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EXCELLENCE.EXCELLENCE.
VALUE-ADDED LADDER I.VALUE-ADDED LADDER I. SOLVE IT. SOLVE IT.
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$55$55BB
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HuHuggee:: Customer
SatisfactionSatisfaction versus Customer
SuccessSuccess
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The Value-added Ladder/ OPPORTUNITY-SEEKINGOPPORTUNITY-SEEKING
Customer Success/ Customer Success/ Gamechanging Gamechanging
SolutionsSolutionsServicesGoods
Raw Materials
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EXCELLENCE.EXCELLENCE.
SOLVE IT.SOLVE IT. NO OPTION. NO OPTION.PSF. (PSF++)PSF. (PSF++)
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“ ‘Disintermediation’ is overrated. Those who fear disintermediation-outsourcing should in fact be
afraid of irrelevance; ‘outsourcing’ is just another
way of saying that …
yyou’ve ou’ve become become
irrelevant irrelevant toto y your our
customerscustomers.”.”
—John Battelle/Point/Advertising Age/07.05
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“Deutsche Bank Moves Half of Its Back-office Jobs to India”/
headline/FT/0327 (500 (500 of 900 of 900
ResearchResearch))
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““[Former Fed Vice-chairman Alan] [Former Fed Vice-chairman Alan] Blinder … Blinder … remains an implacable opponent of tariffs and remains an implacable opponent of tariffs and
trade barriers. But now he is saying loudly that a trade barriers. But now he is saying loudly that a new industrial revolution—communication new industrial revolution—communication
technology that allows services to be delivered technology that allows services to be delivered
from afar—will put as many as from afar—will put as many as 40 40 million Americanmillion American jobsjobs at risk of being shipped out of the at risk of being shipped out of the
country in the next decade or two.”*country in the next decade or two.”* —Wall Street —Wall Street Journal Journal /0328/0328
*Blinder: 40 million = *Blinder: 40 million = “only the tip“only the tip of a very big iceberg.”of a very big iceberg.”
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Department Head
to …
ManaginManaging g
PartnerPartner, , ISIS [HR, R&D, etc.] IncInc..
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EXCELLENCE.EXCELLENCE.
VALUE-ADDED LADDER II.VALUE-ADDED LADDER II. EXPERIENCE IT. EXPERIENCE IT.
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““Experiences Experiences are as distinct are as distinct
from services as from services as services are from services are from goods.”goods.” —Joe Pine & Jim Gilmore, The
Experience Economy: Work Is Theatre & Every Business a Stage
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Experience: “Rebel Lifestyle!”
“What we sell is the “What we sell is the ability for a 43-year-old ability for a 43-year-old accountant to dress in accountant to dress in
black leather, ride black leather, ride through small towns and through small towns and
have people be afraidhave people be afraid of him.” of him.”
HarleyHarley exec, quoted in Results-Based Leadership
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The Value-added Ladder/ MEMORABLE CONNECTIONMEMORABLE CONNECTION
Spellbinding Spellbinding ExperiencesExperiences
Gamechanging SolutionsServicesGoods
Raw Materials
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Beyond the “Transaction”/ “Satisfaction” Mentality
“Good hotel”/ “Happy guest”/ “Exceeded Expectations”
vs.
“Great “Great VacationVacation”/ ”/ “Great “Great ConferenceConference”/”/ “Operation “Operation PersonalPersonal
RenewalRenewal””
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EXCELLENCE.EXCELLENCE.
VALUE-ADDED LADDER III.VALUE-ADDED LADDER III.
DREAM IT.DREAM IT.
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Furniture vs. Dreams
“We do not sell ‘furniture’ at
Domain. We sell We sell dreamsdreams. This is
accomplished by addressing the half-formed needs in our
customers’ heads. By uncovering these needs, we, in essence, fill in the blanks. We
convert ‘needs’ into ‘dreams.’ Sales are the
inevitable result.” — Judy George,
Domain Home Fashions
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The Value-added Ladder/ EMOTIONEMOTION
Dreams Come TrueDreams Come TrueSpellbinding Experiences Gamechanging Solutions
ServicesGoods
Raw Materials
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EXCELLENCE.EXCELLENCE.
VALUE-ADDED LADDER III.VALUE-ADDED LADDER III.
ALL YOU NEED IS ALL YOU NEED IS LOVE.LOVE.
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The Value-added Ladder/ ECSTASYECSTASY
LovemarkLovemark Dreams Come True
Spellbinding Experiences
ServicesGoods
Raw Materials
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Tattoo BrandTattoo Brand: What % of users would tattoo the brand name on their
body?
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Top 10 “Tattoo Brands”*
Harley .… 18.9%Harley .… 18.9%Disney .... 14.8Disney .... 14.8
Coke …. 7.7Coke …. 7.7Google .... 6.6Google .... 6.6Pepsi .... 6.1Pepsi .... 6.1Rolex …. 5.6Rolex …. 5.6Nike …. 4.6Nike …. 4.6
Adidas …. 3.1Adidas …. 3.1Absolut …. 2.6Absolut …. 2.6
Nintendo …. 1.5Nintendo …. 1.5
*BRANDsense: Build Powerful Brands through Touch, Taste, Smell, Sight, and Sound, Martin Lindstrom
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Up,Up, Up,Up, Up, Up,
UpUp
the Value-added Ladder.
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““NEW” NEW” MARKETS.MARKETS.
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women.women.BOOMERSBOOMERS
..GEEZERS.GEEZERS.
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women.women.BOOMERBOOMER
S.S.GEEZERSGEEZERS
..
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““Forget Forget ChinaChina, , IndiaIndia and the and the
InternetInternet: Economic : Economic Growth Is Driven Growth Is Driven
by by WomenWomen.”.” —Headline,
Economist, April 15, 2006, Leader, page 14
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Women’sWomen’s Trifecta+ Trifecta+
**BuyBuy * *WealthWealth
**LeadLead
++ECLIPSE OF ECLIPSE OF MALESMALES
(Old/Retire; Young/Poorly educated)
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Not Just America …
“Boys Falling “Boys Falling SevenSeven Years Years Behind Girls Behind Girls
at GCSE Level”at GCSE Level” —headline, Weekly Telegraph, UK, 10.25.06
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““Women Women areare thethe
majority majority market”market”
—Fara Warner/—Fara Warner/The Power of the PurseThe Power of the Purse
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?????????
Home Furnishings … 94%Home Furnishings … 94%Vacations … 92% Vacations … 92% (Adventure Travel … 70%/ $55B travel equipment)
Houses … 91%Houses … 91%D.I.Y. D.I.Y. (major “home projects”) … 80% … 80%
Consumer Electronics … 51% Consumer Electronics … 51% (66% home computers)
Cars … 68% (90%)Cars … 68% (90%)AllAll consumerconsumer purchasespurchases … … 83%83%
Bank Account … 89%Bank Account … 89%Household investment decisions … 67%Household investment decisions … 67%Small business loans/biz starts … 70%Small business loans/biz starts … 70%
Health Care … 80%Health Care … 80%
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“She knows moreknows more about the [Audi] than the salesmanman who greets
her at the door. But how is she treated? As if she has a low IQ low IQ , is slightly hard of hearing hard of hearing , and really has no rightno right to be buying a luxury
car; and if she brought a male friend with her, odds are 10:1 that the
clueless salesperson spent most of his time speaking to him speaking to him .” —Selling to Men,
Selling to Women, Jeffery Tobias Halter
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““The The most most significant variablesignificant variable
inin everyevery sales situation is sales situation is
thethe gendergender of the buyer, of the buyer, and more importantly, how and more importantly, how
the salesperson the salesperson communicates to the communicates to the
buyer’s gender.”buyer’s gender.” —Jeffery Tobias Halter, Selling to Men, Selling to Women
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Selling to men:Selling to men: The The TRANSACTIONTRANSACTION Model Model
Selling to Women:Selling to Women: The The RELATIONALRELATIONAL Model Model
Source: Source: Selling to Men, Selling to WomenSelling to Men, Selling to Women, Jeffery Tobias Halter, Jeffery Tobias Halter
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10 UNASSAILABLE REASONS WOMEN RULE10 UNASSAILABLE REASONS WOMEN RULE
WomenWomen make [all] the financial decisions. make [all] the financial decisions.WomenWomen control [all] the wealth. control [all] the wealth.WomenWomen [substantially] outlive men. [substantially] outlive men.WomenWomen start most of the new businesses. start most of the new businesses.Women’sWomen’s work force participation rates have work force participation rates have soared worldwide.soared worldwide.WomenWomen are closing in on “same pay for same are closing in on “same pay for same job.”job.”WomenWomen are penetrating senior ranks rapidly are penetrating senior ranks rapidly [even if the pace is slow for the corner [even if the pace is slow for the corner office per se].office per se].Women’s Women’s leadership strengths are exceptionally wellleadership strengths are exceptionally well aligned with new organizational effectiveness &aligned with new organizational effectiveness & value-added imperatives.value-added imperatives.WomenWomen are better salespersons than men. are better salespersons than men.WomenWomen buy [almost] everything—commercial buy [almost] everything—commercial as well as consumer goods.as well as consumer goods.
SoSo whatwhat exactlyexactly isis … … thethe pointpoint ofof menmen??
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COROLLARY. COROLLARY. EXCELLENCE. EXCELLENCE.
WOMEN.WOMEN.RULE.RULE.
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““AS AS LEADERS, LEADERS, WOMEN WOMEN
RULERULE:: New Studies find
that female managers outshine their male counterparts in almost every measure”
TITLE/ Special Report/ TITLE/ Special Report/ BusinessWeekBusinessWeek
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Women’s Strengths Match New Women’s Strengths Match New Economy ImperativesEconomy Imperatives:: Link [rather than rank] Link [rather than rank]
workers; workers; favor interactive-collaborative leadership favor interactive-collaborative leadership style [empowerment beats top-down decision style [empowerment beats top-down decision
making];making]; sustain fruitful collaborations; comfortable sustain fruitful collaborations; comfortable with sharing information; with sharing information; see redistribution of power see redistribution of power
as victory, not surrenderas victory, not surrender; favor multi-dimensional ; favor multi-dimensional feedback; feedback; value technical & interpersonal skills, value technical & interpersonal skills, individual & group contributions equally;individual & group contributions equally; readily readily
accept ambiguity; accept ambiguity; honor intuition as well ashonor intuition as well as pure “rationality”; pure “rationality”; inherently flexible; inherently flexible; appreciate appreciate
cultural diversitycultural diversity. —Judy B. Rosener, America’s Competitive Secret: Women Managers
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women.women.BOOMERBOOMER
S.S.GEEZERSGEEZERS
..
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2020
$14,000,000,000,000$14,000,000,000,000--
$25,000,000,000,000 $25,000,000,000,000
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!““People turning 50 People turning 50
today have today have more more thanthan halfhalf of of their adult life their adult life
ahead of them.”ahead of them.” —Bill
Novelli, 50+: Igniting a Revolution to Reinvent America
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7/17/133
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We are the We are the Aussies & Kiwis &Aussies & Kiwis & Americans & Americans & CanadiansCanadians. We are the . We are the Western Western
EuropeansEuropeans & & JapaneseJapanese. We are the . We are the fastest growingfastest growing, the , the biggestbiggest, the , the
wealthiestwealthiest, the , the boldestboldest, the most (yes) , the most (yes) ambitiouambitious, the most s, the most experimental & experimental &
exploratoryexploratory, the most , the most differentdifferent, the most , the most indulgentindulgent, the most , the most difficult &difficult &
demandingdemanding, the most , the most service & service & experience obsessedexperience obsessed, the most , the most vigorousvigorous, ,
(the (the leastleast vigorous,) the most vigorous,) the most health health consciousconscious, the most , the most femalefemale, the most , the most
profoundly important commercial market profoundly important commercial market in the history of the world—and we will be in the history of the world—and we will be the Center of your universe for the next the Center of your universe for the next
twenty-fivetwenty-five yearsyears. We have arrived!. We have arrived!
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Boomers’-Geezers’-Women’s Trifecta+Boomers’-Geezers’-Women’s Trifecta+
*Buy/*Buy/allall *Wealth/ *Wealth/allall
*time left/ *time left/ lotslots *Eclipse of males/*Eclipse of males/retireretire--diedie
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44-65: “New “New Customer Customer Majority”Majority” *
*45% larger than 18-43; 60% larger by 2010Source: Ageless Marketing, David Wolfe & Robert Snyder
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EXCELLENCE. EXCELLENCE.
BEDROCK.BEDROCK.TALENT.TALENT.
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Hire Hire ververy y good good
people!people!
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“We believe companies can increase their market cap 50 percent in 3 years. Steve Macadam at Georgia-
Pacific … changed 2020 of his
4040 box plant managers to put more talented,
higher paid managers in charge. He increased profitability from
$$2525 million to $$8080 million in 22
years.”
—Ed Michaels, War for Talent
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INVITE THEM INVITE THEM TO JOIN US IN TO JOIN US IN A JOURNEY TO A JOURNEY TO EXCELLENCE!EXCELLENCE!
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“In the end, management doesn’t
change culture. Management
invitesinvites the workforce itself to change the culture.”
—Lou Gerstner
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EMPHASIZEMPHASIZE THE E THE “SOFT “SOFT
SKILLS.”SKILLS.”
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SO YOU’RE A SO YOU’RE A “PEOPLE “PEOPLE
PERSON”? PERSON”? PROVE ITPROVE IT..
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PUT HR AT THE PUT HR AT THE HEAD OF THE HEAD OF THE HEAD TABLE. HEAD TABLE. BEST PEOPLE. BEST PEOPLE.
NOBLEST NOBLEST MISSION.MISSION.
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SO YOU’RE A SO YOU’RE A “PEOPLE “PEOPLE
PERSON”? PERSON”? PROVE ITPROVE IT..
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< CAPEX< CAPEX> People!> People!
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LIVE FOR LIVE FOR TALENT!TALENT!
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Our Mission
To develop and manage To develop and manage talent;talent;
to apply that talent,to apply that talent,throughout the world, throughout the world,
for the benefit of clients;for the benefit of clients;to do so in partnership; to do so in partnership;
to do so with profit.to do so with profit.
WPP
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Brand Brand = =
Talent.Talent.
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EXCELLENCE. EXCELLENCE. AWOL: THE AWOL: THE SCHOOLS SCHOOLS FIASCO. FIASCO.
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“My wife and I went to a [kindergarten] parent-teacher conference and were informed that our budding
refrigerator artist, Christopher, would be receiving a grade of Unsatisfactory in art. We were shocked. How
could any child—let alone our child—receive a poor grade
in art at such a young age? His teacher His teacher informed us that he had informed us that he had
refused to color within the refused to color within the lines, which was a state lines, which was a state
requirement for requirement for demonstrating ‘grade-level demonstrating ‘grade-level
motor skillsmotor skills.’ ” —Jordan Ayan, AHA!
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Ye gads: ““Thomas Stanley has not only found Thomas Stanley has not only found no correlation between success in school and no correlation between success in school and an ability to accumulate wealth, he’s actually an ability to accumulate wealth, he’s actually found a nefound a neggative correlationative correlation. ‘It seems that . ‘It seems that
school-related evaluations are poor school-related evaluations are poor predictors of economic success,’ Stanley predictors of economic success,’ Stanley
concluded. What did predict success was a concluded. What did predict success was a willingness to take risks. Yet the success-willingness to take risks. Yet the success-
failure standards of most schools penalized failure standards of most schools penalized risk takers. risk takers. Most educational systems reward Most educational systems reward those who play it safe. As a result, those who those who play it safe. As a result, those who
do well in school find it hard to take risks do well in school find it hard to take risks
later onlater on.”.” —Richard Farson & Ralph Keyes,
Whoever Makes the Most Mistakes Wins
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15 “Leading” Biz Schools
DesignDesign/Core: 00Design/Elective: 1
CreativitCreativityy/Core: 00Creativity/Elective: 4
InnovationInnovation/Core: 00Innovation/Elective: 6
Source: DMI/Summer 2002/Research by Thomas Lockwood
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EXCELLENCE.EXCELLENCE. BEDROCK.BEDROCK.
LEADERSHIP.LEADERSHIP.“12 P“12 Pss.”.”
Tom Peters/04.18.2007Tom Peters/04.18.2007
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““A leader is A leader is a a dealer in dealer in hope.” hope.” —Napoleon
(+TP’s writing room pics)(+TP’s writing room pics)
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Leader Job OneLeader Job One
Paint Paint Portraits of Portraits of
ExcellenceExcellence!!
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PURPOSEPURPOSE..
PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““Nothing is so Nothing is so contagious as contagious as enthusiasm.”enthusiasm.”
—Samuel Taylor Coleridge
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PURPOSEPURPOSE..PASSIONPASSION..
PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““The role of the Director is to The role of the Director is to create a space where the actors create a space where the actors
and actresses canand actresses can become become more than they’ve ever more than they’ve ever been before, more than been before, more than
they’ve dreamed of they’ve dreamed of beingbeing.”.” —Robert Altman, Oscar acceptance speech—Robert Altman, Oscar acceptance speech
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..
PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PotentPotent..
PositivePositive..
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MBWAMBWA**5,000 miles for a 5-minute face-to
-face meeting (courtesy super-agent Mark McCormick)
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..
PersonalPersonal.. pissed offpissed off. .
PlayfulPlayful..PERSISTENCEPERSISTENCE..
PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““You must You must bebe the change you the change you
wish to see in the wish to see in the world.”world.”
Gandhi
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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F(Anger/Passion)F(Anger/Passion) >>>> >>>> f(Pushback f(Pushback from Threatened from Threatened
Fat-cats & Fat-cats & Bureau-crats)Bureau-crats)
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. .
PlayfulPlayful..PERSISTENCEPERSISTENCE..
PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““You can’t be a serious You can’t be a serious innovator unless and until innovator unless and until you are ready, willing and you are ready, willing and
able to seriously play. able to seriously play. ‘‘Serious playSerious play’ is not an ’ is not an
oxymoron; it is the oxymoron; it is the essenceessence of of innovationinnovation.” .” —Michael Schrage,—Michael Schrage, Serious PlaySerious Play
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try it. Try it. Try it. try it. Try it. Try it. Try it. Try it. Try it.Try it. Try it. Try it.
Try it. Try it. Try it. Try it. Screw it Screw it up.up. Try it. Try it. Try Try it. Try it. Try
it. Try it. Try it. Try it. it. Try it. Try it. Try it. Try it. Try it. Screw it up.Screw it up. it. it.
Try it. Try it. try it. Try it. Try it. try it. Try it.Try it. Screw it up.Screw it up. Try it. Try it. Try it. Try it. Try it. Try it.
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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RelentlessRelentless:: “One of “One of
my superstitions had always been my superstitions had always been when I started to go anywhere or when I started to go anywhere or
to do anything,to do anything, notnot to to turnturn backback ,, or stop, or stop,
until the thing intended was until the thing intended was accomplished.”accomplished.” —Grant
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““incredible incredible power of power of
endurance”endurance” ——
ppolitical colleague, on Nicolas Sarkozy, repeatedly written off by the olitical colleague, on Nicolas Sarkozy, repeatedly written off by the public andpublic and
the celestial powers of French politics ( the celestial powers of French politics (FTFT, 0515.07), 0515.07)
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..
PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““Leaders Leaders
‘‘dodo’’ people. people.
Period.”Period.” —Anon.
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““Leaders Leaders
‘‘SERVESERVE’’ people. people.
Period.”Period.” —Anon.
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CauseCause (worthy of commitment)(worthy of commitment)
SpaceSpace (room for/encouragement(room for/encouragement
for initiative) for initiative)
DecencyDecency (respect, (respect,
humane)humane)
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““Sorry, I’ve got Sorry, I’ve got to go—the HR to go—the HR people get on people get on
me if I don’t go me if I don’t go do my ‘shake do my ‘shake
hands-chat up’ hands-chat up’ duty”duty” —president, large division —president, large division
of large company in the _______ industryof large company in the _______ industry
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pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. .
PeculiarPeculiar..PotentPotent..
PositivePositive..
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““Normal” Normal”
= = “o “o forfor 800”800”
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PotentPotent..PositivePositive..
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Kevin Roberts’ Credo
11. Ready. Fire! Aim.. Ready. Fire! Aim.2. If it ain’t broke ... Break it!2. If it ain’t broke ... Break it!3. Hire crazies.3. Hire crazies.4. Ask dumb questions.4. Ask dumb questions.5. Pursue failure.5. Pursue failure.6. Lead, follow ... or get out of the way!6. Lead, follow ... or get out of the way!7. Spread confusion.7. Spread confusion.8. Ditch your office.8. Ditch your office.9. Read odd stuff.9. Read odd stuff.
10. Avoid moderationAvoid moderation!!
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pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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The greatest dangerThe greatest dangerfor most of usfor most of us
is not that our aim isis not that our aim istoo hightoo high
and we miss it,and we miss it,but that it isbut that it is
too lowtoo lowand we reach it.and we reach it.
Michelangelo
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PURPOSEPURPOSE..PASSIONPASSION..PotentialPotential..PresencePresence..PersonalPersonal..
pissed offpissed off. . PlayfulPlayful..
PERSISTENCEPERSISTENCE..PEOPLEPEOPLE. . PeculiarPeculiar..PotentPotent..
PositivePositive..
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““Excellence can be obtained if you:Excellence can be obtained if you: ... care more than others think is wise; ... care more than others think is wise; ... risk more than others think is safe; ... risk more than others think is safe; ... dream more than others think ... dream more than others think is practical;is practical; ... expect more than others think ... expect more than others think is possible.”is possible.”
Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
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"Life is not a journey to the grave with the intention of arriving safely in one pretty
and well preserved piece, but to skid across the line
broadside, thoroughly used up, worn out, leaking oil,
shouting ‘GERONIMO!’GERONIMO!’ ” —Bill McKenna, professional motorcycle racer
(Cycle magazine 02.1982)
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Ger-Ger-onon-i--i-momo!!