slides for agile + beyond 2014
DESCRIPTION
Slides used for Communication Styles 90-minute conference session presented by Sue Johnston, of It's Understood Communication, at Agile + Beyond 2014, Dearborn, MI, February 22, 2014. For more information, please visit http://itsunderstood.comTRANSCRIPT
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Communication StylesEmploying + Enjoying Team Differences
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PLEASE NOTEPLEASE NOTESLIDES ≠ PRESENTATION
• These slides are designed to be viewed in conjunction with a human being talking and interacting with youinteracting with you.
• They may make little sense to you if you were not at y y y ythe live session.
Images are by Mirek P and are copyrighted and used with permission via iStock licenceImages are by Mirek P and are copyrighted and used with permission via iStock licence
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7 215 001 9037,215,001,903
This question willquestion will
not be on the exam
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Who is Sue @itsunderstood
10+ years: It’s Understood Communication, Inc. (Waterloo, Ontario)
Agile via: Professional coaching
Communicator via: TV + newspaper reporting
Education: Social psych + business
Last project: Wrote a book about communication
Current project: Professional coach training for agile coaches
Mission: Help you change the world, one conversation at a time
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Session Objectivesj• Recognize differences in people’s
communication stylesco u cat o sty es
• Identify your own communication style
• Develop strategies for working with people whose styles are different from yours
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We need to see our differences as something other than flaws.
David Kiersey
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Please hold youryour
questions until you have one!have one!
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Audience Determines Meaningg• You want them to
hear the meaninghear the meaning you intended
• Not the one they are• Not the one they are going to make up for themselves
• Knowing about styles can helpy p
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Conscious Communication• Know your purpose
K• Know your message• Know your audience• Know yourself
9
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Originsg• Plato
• Carl Jung
• MBTI (Myers-Briggs)MBTI (Myers Briggs)
• Temperament (Kiersey)
• Simple model
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HEAD
INT
UIN
CE
RationalGuardian ITIO
NE
VID
EN
Artisan Idealist
HEART
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Guardian
• Driver: Security• Reliable• Likes structure• Follows rules• Detail oriented
V l>40%
• Values process• Hates change
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Rational
• Driver: Knowledge• Inventive• Values logic• Future oriented• Goal oriented
S bi i t<10%
• Sees big picture• Strategic
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Idealist
• Driver: Identity• Empathetic• Avoids conflict• Values inspiration• Future oriented
F l>10%
• Focus on people• Feelings rule
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Artisan
• Driver: Sensations• Spontaneous• Avoids structure• Values speed• Improvises >40%• Action oriented• Takes risks
40%
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K iExercise
Karina• Karina is a commercial loans officer at the Grand Valley branch of the
Halifax Savings Bank. • She enjoys her work because making a loan requires her to gather a lot of
information about the loan applicant the business or service the customer isinformation about the loan applicant, the business or service the customer is in and the activity or equipment for which the customer wants to borrow the money.
• She then gets to analyze the information, compare it to industry data andShe then gets to analyze the information, compare it to industry data and similar lending situations.
• She also looks to see if it’s a strategic fit with the long term goals of the customer’s business or organization.
• She’ll make her decision based on the logic of the case. • She takes pride in the fact that clients come to her for advice on managing
their finances and consider her a strategic partner in their long term success.
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Ki tiExercise
Kirsti• Kirsti is a commercial loans officer at the Grand Valley branch of the Halifax
Savings Bank. • She really enjoys her work because she’s able to make things work out for
her customers especially when they have a short term needher customers – especially when they have a short term need. • Though it took her ages to learn, she knows the lending process thoroughly
– and that lets her quickly know whether the customer’s situation is standard – and if it’s not, what measures she can take to structure the deal so it willand if it s not, what measures she can take to structure the deal so it will work for everyone.
• She doesn’t take crazy chances – but if the evidence suggests a good likelihood of repayment – even if the client or the situation is quite unusual, she’ll find an innovative way to make it work.
• She takes pride in the fact that clients come to her with creative ideas and she can help them bring those ideas into reality.
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K tExercise
Kostya• Kostya is a commercial loans officer at the Grand Valley branch of the
Halifax Savings Bank. • He loves his work because of the people he meets. He sees his role as
enabling them to make their dreams come true by providing the funds theyenabling them to make their dreams come true by providing the funds they need to start and run their businesses.
• He knows the work his clients do not only provides products and services their customers need – it supports the families of their employees and supplierssuppliers.
• He loves interviewing people about their business ideas and their future plans.
• He works to create the absolute best payback options for his clients. He doesn’t want them to get in over their heads.
• He really cares about his customers and takes pride in the fact that they share their visions for their business with him. He feels his is a helping profession.profession.
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KExercise
Ken• Ken is a commercial loans officer at the Grand Valley branch of the Halifax
Savings Bank. • He loves his work because there’s a process in place that’s been around as
long as there have been lenderslong as there have been lenders. • He relies on the lending process to make his decisions. It took him a while to
adjust to the new automated loan system when they introduced it, last year. He kept manual backup files for a while. But now that he’s satisfied with itsHe kept manual backup files for a while. But now that he s satisfied with its reliability, he can confidently manage the risks in his clients’ business.
• He loves to provide his clients with lots of details about their loan – so they know exactly how the process works – and what their responsibilities are.
• Clear data, clear instructions and clear expectations make him happy. • He takes pride in the fact that his customers rely on him to help keep their
financial affairs in order.
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What’s Your Style?Exercise y
Using side one of the assessment• For each question, select the one most like you• Tally the As, Bs, Cs and Ds.
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GUARDIAN RATIONAL40% of
normal pop.
RATIONAL10% of
normal pop.
IDEALIST10% f
ARTISAN10% of
normal pop.40% of
normal pop
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What’s Your Style?Exercise y
1. Our style is . . .
2 O i t ib ti t th k l i2. Our unique contribution to the workplace is . . .
3. If you want to persuade us you should . . .
4. An aspect of our style that may bug others is . . .
5. When all else fails, you can rely on us to be . . .
6. Our motto is . . .
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Adapting Your Stylep g y
• Why?Why?• How?
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Let’s PractiseExercise
• Talk to Artisan style about time sheets• Talk to Rational style about re-org• Talk to Idealist style about re-orgy g• Talk to Guardian style about new
processprocess
Adapt to their st le What’s important to them?Adapt to their style. What’s important to them?How does it feel when you do that?
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Ask for what YOU need• More detail• Less detail• Impact for peoplep p p• Action needed now
This helps people adapt to your style. H d it f l h d th t?How does it feel when you do that?
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Making it Realg
• Prepare for a
Exercise
• Prepare for a conversation with someone in your life
IMAGINE YOURsomeone in your life YOUR
PICTURE HERE
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Link to Agile TeamsExercise g
• What does it mean?
Exercise
What does it mean?• Why does it matter?
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I note the obvious differences between each sort and typebut we are more alike, my friends,ythan we are unalike.
Maya AngelouMaya Angelou
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Questions?
@itsunderstooditsunderstood.com
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If a man does not keep pace with his companions, perhaps it ishis companions, perhaps it is because he hears a different drummer. Let him step to the musicdrummer. Let him step to the music which he hears, however measured or far away.measured or far away.
Henry David Thoreau