small is beautiful (but tough)

A global report into the state and status of entrepreneurial businessNovember 2010

Small is Beautiful (but tough)

Regus Global Report | Small is Beautiful (but tough) | November 2010 |

It’s always challenging to be an entrepreneur. It comes with the territory. I know, because I’ve done it myself. At the same time, we don’t expect things to be easy. As they say, when the going gets tough, the tough get going. So perhaps it is no surprise that our latest global survey (which uniquely canvasses the opinion of entrepreneurs globally), tells us that we are more stressed, and are facing more challenges than the generality of businesses.

On the other hand, governments the world over are recognising the contribution of entrepreneurial SMEs (over half the world’s turnover) as well as their flexibility and ability to generate rapid growth. Those same governments are attempting to take initiatives to help foster SME development. Yet our survey reveals that the entrepreneurial community remains largely unimpressed. Globally, it has become more difficult to set up a business; SMEs feel their interests are ignored by government in favour of larger corporates; and, access to the credit, which is needed to take advantage of the economic recovery, is still very tight.

Something has to change. This survey reveals the priority support which SMEs are looking for. Now it is up to governmental bodies to address those key concerns, and concentrate on the kind of help that is genuinely going to help the sector develop.

Introduction Mark Dixon – Regus CEO


Management Summary

` Small-to-medium sized businesses still feel ignored by government, ignored by the press, unable to access much needed credit, and highly concerned that they will have enough working capital to take advantage of the economic upturn

` In a survey which uniquely canvasses the opinions of entrepreneurs worldwide, SMEs are telling government that setting up a business has become more, not less, difficult

` In addition, dedicated government-backed venture capital funds (86%), effective pressure on the banks to lend to smaller businesses (74%), and enforceable legal penalties for late payment (72%), are the priority areas for SME support

` Despite all this, the entrepreneurial spirit remains undaunted by these challenges, with a higher proportion of entrepreneurial SMEs, compared with businesses as a whole, investing in economic growth by hiring new staff

` Moreover, SMEs are considerably more advanced than their larger counterparts in their attitude to flexible working practices and locations for employees, and just as positive about hiring working mothers

` Entrepreneurial small-to-medium sized enterprises (SMEs) are just as important to the economy as larger corporations, and will be an equal engine of growth in the emerging economic upturn

` Yet, given that SMEs are to play such a major role in economic growth, are governments giving their SME sector the support they need?

` Regus research has revealed that most entrepreneurial SMEs feel that it has become more difficult to set up a business (59%) in the past two years, that national government overlooks their interests in favour of big business (75%)

` SMEs are nevertheless investing in growth, with 40% intending to hire new staff over the next six months –a higher proportion than larger businesses (36%). This is despite the fact that entrepreneurial SME performance has only just stabilised, with revenues up 6%, but profits flat

` Interestingly, entrepreneurs are just as enthusiastic as larger corporations about flexible working practices – such as non-standard working hours, virtual office usage and using remote workcentres close to the employees home. In fact a greater proportion of entrepreneurial businesses (76%) offer flexibility over work location, compared to corporates (66%)

` Since entrepreneurial SMEs are by definition more volatile businesses than larger corporates, it is not surprising to see 56% of entrepreneurs reporting rising personal stress levels

` However, the top three causes of stress are extremely revealing. Naturally, ‘falling revenues/profits’ comes top, but is closely followed by ‘lack of working capital to invest in the upturn’ and ‘late payment’, corroborating the view that access to capital and cash flow management are the two greatest threats to entrepreneurial SME growth

Entrepreneurial small-to-medium sized enterprises (SMEs) are just as important to the economy as larger corporations, and will be an equal engine of growth in the emerging economic upturn


The Economic Importance of Entrepreneurs and SMEs

Entrepreneurialism is vital to any economy, largely represented in the small-to-medium sized companies which in time can grow into hugely successful corporations. As well as providing a barometer of growth and innovation in any country, entrepreneurial success is an indicator for future outlook, driving innovation and wealth generation - typically 10% of businesses in a country are start-ups.

Company size definition

Small business 1-49 employees

Medium business 50-249 employees

Large business 250+ employees

Entrepreneurs Respondents owning a substantial shareholding in their firm

Various studies1 have identified that SMEs, and the entrepreneurs that run them, are a significant engine of economic growth and employment across the world - at least as important as major corporates. It is therefore vital to understand how well entrepreneurial business is being fostered and supported, as this will fundamentally affect overall economic development. So just how important are entrepreneurial SMEs across the globe?

In Europe SMEs make a fundamental contribution to all member economies, employing around 66% of the EU population. SMEs account for around 50% of company turnover in Western Economies2. In South America SMEs also make an important contribution to GDP with Brazilian SMEs representing 99.2% of businesses in the country and accounting for a total contribution to GDP of 30%3 and Mexican SMEs contributing 50% of GDP4.

In the US, the country historically most driven by, and devoted to fostering, the core values of entrepreneurial capitalism, where Ronald Regan famously declared that: ‘Entrepreneurs and their small enterprises are responsible for almost all the economic growth in the United States”, a reported 22 million SMEs represent 50% of GDP, 67% of export volume and 67% of employment5. Here, a number of now iconic companies share the history of development from humble beginnings to global giants (think of Steve Job’s garage as Apple’s first headquarters).

1 Asia-Pacific Economic Cooperation, APEC Ministers target growth of SMEs, 4th October 2010: European Commission, Enterprise and Industry, Small Business Act; OECD, Bologna Process on SME and Entrepreneurship Policies, June 2000; International Monetary Fund, Outlook for the World Economy and Policy Challenges Ahead, March 2010

2 http://www.cafebabel.co.uk/article/29090/eu-enterprise-network-businesses-small-medium.html3 SME Loans in Brazil: Making way for large private-sector banks, Business News Americas, June 20104 http://www.buyusa.gov/mexico/en/financial_insurance.html5 Empowering SMEs Worldwide: The Alibaba Story, Brian A. Wong, May 2008

SMEs account for around 50% of company turnover in Western Europe


In South East and South Asia, SMEs’ contribution to GDP is often very high. In India SME contribution is reported to be 30%6 and in Japan, generally associated with international household names, the proportion of GDP contributed by SMEs is reported to be around 57%7. Similarly, in China SMEs contribute to around 59% of GDP, 50% of tax revenues, 68% of trade revenues and fully 75% of urban employment. Nevertheless Chinese SMEs struggle with access to credit and lending remains politically driven to favour state-owned organisations. The downturn hit Chinese SMEs particularly hard with 20% of Chinese SMEs going bankrupt in March 2009. To help SMEs the Chinese Banking Regulatory Commission announced in September 2009 that a total of 17 banks had established institutions specialising in SMEs. Later in 2009, the government declared it would increase procurements from SMEs and grant one year breaks on tax and social security obligations in 20108. Interestingly, the theme of access to credit is one that recurs later in this paper.

Estimated contribution to GDP in some major economies

Many giants of industry owe their success to that entrepreneurial spirit which, mixed with a great deal of tenacity, set in motion the process which can turn humble start-ups into veritable empires. Examples of pioneering individuals include a 29 year old Jamsetji Nusserwanji Tata, founder of the eponymous Tata Enterprises, and Richard Branson whose first business involved the selling of ‘cut out’ records purchased from a discount record dealer out of his car. Other famous examples might include Microsoft mogul Bill Gates and fashion icon Coco Chanel9. Chen Guangbiao, the Chinese magnate who recently made world headlines with his claims that he plans to create a ‘charity army’ of millionaires, embodies the stereotype of self-made man and his story from birth in poverty in rural China paying for his education by carrying water from a well to a nearby village, is a real rags to riches parable representing what can be achieved by a determined entrepreneur10.

6 South Asian SMEs neet to Globalise, The Financial Express, Friday March 20087 http://www.mb.com.ph/node/245735/looking-8 http://www.asiapacificforum.com/sub/sub_news/ns_20100318_smes.html9 http://www.biographyonline.net/people/richard_branson.htm10 http://www.telegraph.co.uk/news/worldnews/asia/china/8038828/Chen-Guangbiao-wants-Chinas-richest-men-to-follow-him-and-give-away-their-fortunes.html


The Regus Entrepreneurs Study

Because of the important contribution that entrepreneurs make to economic growth, and by virtue of their role as innovators and drivers of employment, Regus has polled the opinions of business owners worldwide to obtain a snapshot ‘state of the nation’ picture of the SME sector. In order to take the pulse of entrepreneurial spirit worldwide Regus asked business owners about their companies’ performance, their professional worries, whether the support they are getting from governments is a case of “too-little too-late”, and what the personal toll is in terms of stress that they are subject to, as they develop and manage their businesses in the current economical climate.


Entrepreneurial Economic Performance

The Regus survey found confirmation that the economic outlook for the entrepreneurial segment globally is improving with a net 6% of entrepreneurs reporting a rise in revenues, but with profits flat at 0%, indicating that the outlook for this volatile segment has stabilised and is ready for growth. Although the number of entrepreneurial firms reporting a rise in profits is still net negative in some countries, growth prospects for this segment look extremely encouraging from the hugely positive attitude to increasing headcount described later in this section. 40% of entrepreneurial companies intend to hire additional staff in the next six months, a greater proportion than larger corporates (36%).

Net % of companies reporting a rise in profits in the past year

Of course national differences arise and in particular a more positive growth result for the past twelve months was recorded in some of the countries studied.

In Europe, a net 7% and 4% of British and German entrepreneurs respectively recorded a rise in profits alongside increased revenues. Entrepreneurial growth is also, unsurprisingly, taking place in China and India where a net 8% and 22% net of companies have turned increasing profit in the past 12 months. While in India 36% net of entrepreneurs experienced revenue growth, in China this was true of a slightly lower net 22% of companies.

Perhaps surprisingly Australia and Japan are the next closest contender to India in terms of growth with fully 18% net of Australian and 11% net of Japanese entrepreneurs having experienced profit growth in the past year. Elsewhere on the globe, South Africa reported a net 7% of companies that experienced a profit increase in the past twelve months. On a more modest scale, Canada reveals net profit growth of 1%, a positive indication nevertheless.

In India, 36% net of entrepreneurs experienced revenue growth


A decline in growth is instead found in Mexico, where security issues have been in the limelight in the past year11. Firms reporting profit growth is down a net -8% mirroring firms reporting revenue rises - which has also contracted -3%. Aside from the UK and Germany, the picture painted by the rest of Europe is bearish with net figures of -4% in the Netherlands, -5% in Belgium and a staggering, but not unsurprising, -38% in Spain. The economic situation for entrepreneurs in France, with a net -16% reporting declining profits seems to be spiralling perhaps due to the massive public resistance with which any austerity measures put forward by government are met12.

The largest economy in the world, once icon and foundation of naked entrepreneurial capitalism, the USA reveals a disappointing net -9% of entrepreneurial firms reporting profit growth and flat net revenue growth. With news that 59% of small businesses in the USA finding credit unavailable, with half having actually been declined, it is easy to conclude that lack of access to credit is at least one reason USA entrepreneurs are struggling behind many of their peers globally where institutions and governments may have enforced better support of the segment13.

11 http://www.guardian.co.uk/world/2010/oct/13/mexico-drugs-war-security-business12 http://www.nytimes.com/2010/10/21/world/europe/21france.html?_r=1&src=mv and http://www.bbc.co.uk/news/world-europe-1159400013 http://www.marketwatch.com/story/banks-deny-half-of-small-business-credit-requests-2010-10-18?dist=countdown


Increasing Staff – the Positive Indicator

In spite of these mixed performance statistics the overall growth indicators for business owners shows signs of stabilisation. Compared with established corporates, the very nature of entrepreneurial business is risky, highly volatile and more sensitive to profit and revenue peaks and troughs. More indicative of a positive confidence in near-term growth, is the attitude of entrepreneurial SMEs to increasing their staff numbers. With small businesses accounting globally for over half of employment in many economies, the fact that 40% of entrepreneurs declare that they are intending to hire more staff in the next six months is extremely positive for economies as a whole. Their bullishness is higher than the sample of ‘all businesses’ globally (36%), underlining that entrepreneurial positivism is at the same benchmark as the economy as a whole.

Entrepreneurial businesses and ‘All businesses’ intending to hire new staff in the next 6 months

Employment prospects in the entrepreneurial segment are positive, not just with over a net third of entrepreneurs in most major economies declaring they are planning to increase headcount, but also with no countries planning a net decrease. China leads the entrepreneur employment league with fully 67% net of companies planning to add staff - perhaps an indication that small businesses there are embracing the fact that without excellent staff it will be difficult to grasp full advantage from the global up-turn. Australia (53% net) and Japan (47% net) follow, confident that their profit growth can be boosted with the addition of new staff.

The outlook is also very positive on this front for South Africa (45% net) which evidently believes that it can keep up the momentum built up by the World Cup in 2010 and Spain where a net 45% of entrepreneurs plan to create new jobs (compared to the 27% amongst the Spanish ‘all businesses’ sample). This is an important indication that entrepreneurs in Spain are prepared to take risks to fuel

In China, 67% net of entrepreneurial companies plan to add staff


economic growth and are preparing to invest in the national economy unlike their larger counterparts. Over two fifths of entrepreneurs in Germany (43% net) and Mexico (42% net) are also intending to hire new resources.

Indian and US entrepreneurs are a little less bullish about making new hires with respectively 37% and 36% net planning to increase their staff. At the heart of Europe, however, are some less positive findings. In Belgium, where unemployment was reported to be 8% in January 201014, only 14% net of entrepreneurs intend to increase staff in the next six months, in the Netherlands double that number (28% net) intend to do so. France, which faces huge union and public resistance to even mild austerity measures, confirms its position as a country where business owners are facing a greater struggle with only 16% of employers in this segment planning to invest in human resources.

14 http://www.state.gov/r/pa/ei/bgn/2874.htm


Attitudes to Flexible Working

To attract new staff, entrepreneurs are no less prepared than their larger counterparts to offer flexibility benefits from alternative working hours to tele-working or the possibility to work from a location that is closer to home. In fact the survey found that companies in the entrepreneurial sector are more flexible about work location than average with 76% of respondents declaring that their company offers this flexibility (compared to 66% of ‘all businesses’ globally).

Entrepreneurs - Attitudes to hiring and flexible working

Entrepreneurs are also no less keen on hiring returning mothers with 36% of business owners, (the same proportion as all businesses globally), declaring that they plan to hire working mums in the next two years. Over half (54%) of entrepreneurs declare that part time mothers are valuable to them as they bring skills and experience not otherwise available in the employment market, just 2% fewer than the global ‘all businesses’ average.

Propensity to hire working mothers by SMEs that also offer flexible working options to employees

Globally, 76% of entrepreneurial businesses offer flexible working


The Entrepreneurial Environment

Many governments have initiatives in place to encourage and foster entrepreneurial SME development. However, the jury is still out as to whether these initiatives are felt to have any real effect. Certainly, entrepreneurs responding to this Regus global survey stated firmly that they still feel neglected by government, ignored by the press and in a deteriorating entrepreneurial environment where it has become more difficult to set up a business, and where access to much-needed credit has tightened.

There are a number of studies that calibrate how favourable each national environment is for SMEs. However, all these studies base their calculations on an academic model that reflects the theories of those models’ authors, but does not take into account the views of the entrepreneurs themselves. This Regus study uniquely aims to span this gap, by researching the views and opinions of a large sample of entrepreneurial SMEs worldwide as to whether their national economic and governmental environment is truly supportive.

The findings of the Regus survey reveal that, while the global view was broadly negative, in a few selected countries the entrepreneurial environment was felt to be largely supportive.

To provide an at-a-glance perspective of the national environments in which entrepreneurs are striving to develop their businesses, this Regus study has created an Entrepreneurial Environment Index. The Index combines a number of relevant factors including: the ease of setting up a business; perceived levels of government support; and the effectiveness of various support initiatives. The global average of 100 points has been taken as the base level of entrepreneurial satisfaction against which to measure the performance of each country in fostering SME and entrepreneur interests.


The Regus Entrepreneurial Environment Index

Looking at some of the individual indicators which make up this Index, 59% of respondents globally reported that it has become more difficult to set up and launch a business in the past few years. In Mexico and South Africa this issue is particularly pronounced with fully 75% and 72% of respondents respectively agreeing this is the case. In the aftermath of the recession GDP fell nearly 2% in South Africa and Forbes reports that the country’s ease of doing business rating has fallen since 2009 due to lack of technology15. In India (35%) and Japan (39%), in spite of a sharp contraction in business investment and in demand in the latter during 2008, the entrepreneurial environment appears to be much more encouraging16.

An overwhelming three quarters of respondents (75%) confirmed that entrepreneurs feel that the interests of small and medium-sized enterprises are typically overlooked by governments. Spanish and Mexican companies are particularly disillusioned with the interest the government takes in SME concerns with 91% and 83% of respondents agreeing that the attention devoted to their segment is very poor.

15 http://www.forbes.com/lists/2010/6/best-countries-10_South-Africa_CHI036.html16 http://www.forbes.com/lists/2010/6/best-countries-10_Japan_CHI021.html

KeyGlobal average: 100 points

Less positive entrepreneurial environment More positive entrepreneurial environment

25-50 51-75 76-100 101-125 126-150 151-175 176-200 201-225


Particularly worrying is the fact that in an economy as large as the USA fully 82% of entrepreneurs believe their interests are overlooked.

Two slightly more positive notes are provided by France and India where 37% and 42% of companies feel that support by the government is strong and effective and looks as though it is set to increase. In India in particular the government, the Reserve Bank of India and Public Sector Banks have taken a number of measures to provide SMEs with stimuli ranging from extending the loan limit under the Credit Guarantee Scheme, increasing guarantee cover, creating an advisory to Central Public Sector Enterprises to ensure prompt payment of bills and a reduction of interest rates for micro enterprise borrowing17. A third of Chinese companies also appear optimistic about government intervention.

17 http://smetimes.tradeindia.com/smetimes/news/top-stories/2010/Apr/28/govt-protecting-msmes-from-global-slowdown-patel61361.html


Supporting Entrepreneurial SMEs – What is Needed?

Respondents to the Regus survey gave strong and clear indications about the support they would regard as effective in helping them grow their businesses and markets.

Highlighting that access to credit is an issue for entrepreneurs 74% of respondents declared that banks should be forced to lend more to entrepreneurial ventures and small businesses. Australian and Canadian entrepreneurs, however, seem to face a more favourable lending environment than elsewhere as only 57% and 62% of respondents declared that enforced lending policies should be pursued.

Effective support initiatives for entrepreneurial businesses

India tops the table for greater enforced bank lending, at 87%, showing the huge appetite for growth from the Indian Tiger. At the other end of the scale, it is also interesting to see that relatively fewer US entrepreneurs believe that the banks should be forced to lend more to small businesses, despite the well documented fact that SME access to credit in the USA is extremely tight. This may well be because of the imbued ‘small state’ mentality of North America as a whole, reflected in the strong resistance that healthcare reform proposals have experienced in recent months. Nevertheless, it should be noted that the US still has an overall majority of entrepreneurs in favour of enforced greater bank lending to SMEs.

Other forms of finance are also highlighted for special attention. 86% of entrepreneurs stated that government venture capital funds should be available to support entrepreneurs and their business initiatives. South Africa (95%), Japan (94%), France (93%), and China (92%), were particularly keen on greater availability of state-sponsored venture capital. German entrepreneurs were the least enthusiastic about this suggestion, yet still polled 69% in favour.

74% of respondents declare that banks should lend more to entrepreneurs


Indicating that maintaining cash flow is an issue for small businesses and entrepreneurs globally, 72% of respondents declared that legal penalties should be introduced for late payment of invoices. Cash flow problems are the most likely cause of small business failures, the majority of which occur in their first 18 months of trading. The European Commission, Council and European Parliament announced in September 2010 that the Late Payments Directive will also be applied to business-to-business payments, where all suppliers must be paid within 60 days unless otherwise agreed. The final version of the Directive is up for vote in late October 201018. This measure would rally particular support in Belgium and would also be welcomed by an above average number of entrepreneurs in the UK where respectively 81% and 74% of respondents declared that fines should be introduced for late payments.

18 http://www.esba-europe.org/1501A/ESBA_Bulletin_of_9_September_2010.aspx


Stress and Professional Concerns

The difficult economic environment of the past two years has left a mark on business attitudes and the global economy. The impact they may have left on entrepreneur’s personal lives, so closely tied up with their business lives have yet to be measured. Certainly, this Regus study has revealed that a net proportion of 46% of entrepreneurs report their stress levels having risen markedly in the last year. The Regus survey asked entrepreneurs to rate how worried they are about various issues. Their responses provide an up to date overview of the top concerns currently preoccupying entrepreneurial SMEs.

First, the Regus survey took a barometer reading of overall stress levels experienced by entrepreneurs during 2010. On balance, had they risen or fallen?

When the net figure was calculated, (stress rising minus stress falling) an interesting picture emerges.

Net rise in Entrepreneurial businesses and All businesses stress in 2010

Reflecting cultural traditions, the Dutch and the Japanese are least stressed, closely followed by the Australians and the phlegmatic British. Indian stress levels also slip below the global average, in huge contrast to the Chinese, who top the table for entrepreneurial stress (although this is the stress of keeping up with a very rapidly growing economy). Spain’s woes have produced the second highest stress levels amongst the main countries studied, closely followed by Mexico, which is perhaps catching a cold from the neighbouring US slowdown. The USA, where the global financial market’s crisis originated in the real US economy, is rubbing shoulders with Germany, where entrepreneurs may be worrying about how strong or fragile the export economy may prove. Canada and South Africa sit respectively on and just a little below the global average, as does France even despite its revenue and profit woes.

46% of entrepreneurs report rising stress levels in 2010


Stress levels in profitable entrepreneurial businesses compared to all entrepreneurial businesses

Aside from overall stress levels, the study also examined the major preoccupation behind that stress. Globally, entrepreneurs related that they are most concerned with falling profits and revenues. The second key concern, however, was a lack of cash or working capital to invest in the economic upturn, followed closely by worries over late payment. So aside from revenues, cash flow and access to finance are the two major areas where stimulus and support is required.

Rising taxes is a top three concern in the US, the UK, Canada and Mexico, perhaps giving government pause for thought about potential tax breaks targeted especially at the SME sector.

Red tape, in the form of new regulations are also seen as a stifling influence by entrepreneurs in the US, the UK, Belgium and South Africa. In France, India, China, Japan and Australia, there are major entrepreneurial concerns about reducing the cost of fixed overheads, something that anecdotally reflects Regus experience in these countries, where there has been particularly high levels of interest in reducing non-occupancy rates in office space through more flexible solutions. Finally, access to finance, in the form of ‘reduced bank credit’ is preoccupying entrepreneurial minds particularly in Spain and Germany. This pinpoints two countries where the experience may not only be refusal of new credit applications, but actual reduction of existing credit limits.

Among entrepreneurial businesses that have experienced a rise in profits Spanish businesses pin point high fixed overheads and falling revenues among their top three reasons for concern. In Canada this segment is also very worried about lack of working capital and access to the latest technology and in Belgium lack of colleagues’ competence is a concern.


Top Three Professional Concerns, by country

Global

1. Falling revenues/profits

2. Lack of working capital to invest in the upturn

3. Late payment

US


2. Taxes rising

3. New regulations

India

1. Late payment


3. Fixed overheads too high

UK

1. Taxes rising


3. New regulations

China


2. Good staff leaving/Difficulty finding good staff

3. Market shrinkage

France


2. Late payment


South Africa


2. Late payment

3. New regulations

Germany

1. Reduced bank credit

2. Late payment


Japan


2. Market shrinkage


Belgium


2. Late payment

3. New regulations

Australia




Netherlands

1. Late payment


3. Market shrinkage

Canada

1. Taxes rising



Spain

1. Late payment

2. Market shrinkage

3. Reduced bank credit

Mexico

1. Taxes rising

2. Late payment



Conclusion

With entrepreneurial SMEs facing the upturn with squeezed resources, conditions appear to have stabilised. These businesses are sufficiently confident across the globe to be investing in new staff in the coming six months, in order to ride the coming new wave of world economic growth.

Yet to provide the most fertile environment for SMEs to thrive, governments need to increase the supply of state-backed venture capital, insist on greater bank lending to SMEs, and legislate to penalise late payment.

Entrepreneurial SMEs are very concerned that the economic upturn may gather momentum, but if they do not have the means to raise sufficient working capital, they may miss the boat.

In the meantime it is important to note that entrepreneurs are taking destiny into their own hands and increasing take up of more flexible working arrangements better suited to rapid and elastic expansion as the economy improves without further increasing fixed overheads. As a result, we are seeing a greater interest in employment of part time mothers and of flexible working arrangements such as flexi-time. In addition to this, to concentrate cash resources on future growth, many businesses are reducing their asset costs particularly those associated to unused or underused office space and expensive property leases by providing workers with opportunities to tele-work or to work from locations other than the head office that are closer or more accessible from their homes.


About Regus

Regus is the world’s largest provider of workplace solutions, with products and services ranging from fully equipped offices to professional meeting rooms, business lounges and the world’s largest network of video communication studios. Regus enables people to work their way, whether it’s from home, on the road or from an office. Customers such as Google, GlaxoSmithKline, and Nokia join hundreds of thousands of growing small and medium businesses that benefit from outsourcing their office and workplace needs to Regus, allowing them to focus on their core activities.

Over 800,000 customers a day benefit from Regus facilities spread across a global footprint of 1,100 locations in 500 cities and 85 countries, which allow individuals and companies to work wherever, however and whenever they want to. Regus was founded in Brussels, Belgium in 1989, is headquartered in Luxembourg and listed on the London Stock Exchange.

For more information please visit www.regus.com

Methodology Over 10,000 business respondents, including more than 5,600 business owners, from the Regus global contacts database spanning 78 countries were interviewed during August and September 2010. The Regus global contacts database of over 1 million business-people worldwide is highly representative of business owners and senior managers across the globe. Entrepreneurs were asked a wide variety of questions including ones about their recent revenue and profit trends, along with their main concerns and causes of stress in the past years. The survey was managed and administered by the independent organisation, MarketingUK.

Whilst every effort has been taken to verify the accuracy of this information, Regus cannot accept any responsibility or liability for reliance by any person on this report or any of the information, opinions or conclusions set out in this report.

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