Small Practice Solutions

Service Delivery Overview

HealthDynamix — National Scope• PC Mall fast facts

• Founded:1987• NASDAQ listing: MALL• 2009 sales: over $1.1 billion• Approx 2,344 employees• 700 field service engineers• Stable, growing, profitable, publicly traded company

• PC Mall clients gain:• A flexible business partner with deep buying power and direct relationships• Technology focused solutions• Nationwide managed services

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Healthcare Industry ExperienceHealthDynamix — Overview

• Healthcare: One of PCMall’s top verticals

• Serving Healthcare clients for 26+ years

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HealthDynamix — National Scope

Columbus, OH

Torrance, CA

Manassas, VA

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HealthDynamix has three warehousing and integration locations for improved shipping and deployment times for national projects.

Columbus, OhioMemphis, TennesseeIrvine, California

• Over 500,000 sq feet of total warehouse space• Controlled building access security• On-site Security Teams for physical inventory

controls• Central SAN Storage for images and customer

data backup; VLANs for security at each location

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Facilities and Capabilities

Shipping leverage with all major carriers• LTL Freight Shipments• Just in Time Delivery• Drop Ship• SKU based asset management system• Inventory reporting• Fully Staffed – project managers, techs, operations employees

Configuration and Imaging Services• ISO 9001-2000 Compliant Facility & Operations• Image Management & Consultation• Simple & Complex Integrations• Staging & Asset Tracking• Asset Tagging• Inventory Reporting• Customized Solutions

– High Touch, Complex Configurations– Low Touch, Standard Manufacturer Configurations

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Facilities and Capabilities

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Facilities and Capabilities

• Service Desk was established in 1996 and is located in Columbus, OH

• Open 24 hours a day – 365 days a year• Staffed by 60 Skilled Analysts supporting

over 50 Clients• ACD (automated call distribution) system• Incident Management Tool - SARTrac• Knowledge tools• Computer lab

Health-DynamixHealth-Dynamix

Service Delivery Service Delivery CapabilitiesCapabilities

Health-DynamixHealth-Dynamix

Service Delivery Service Delivery CapabilitiesCapabilities

Elements of Success

Service Delivery Solutions

Service Delivery Workflow

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Elements of Success

Create competitive advantage by offering complete solutions that fulfill the technology needs for small practice workflow requirements

Integration of hosted, outsourced, and practiced based technologies creating the greatest economy

Integration of implementation, change adoption, learning and customer education improves repeatability

Repeatable, Integrated Solutions

Key Elements

All Required elements, integrated and focused on delivery

Customer touch points are accessible and convenient

Accountability and expectation management

Ease of Business and Positive Customer Experience

Doc in a Box Solution

Scalable Deployment Support

AGFA PACS Project where we

helped to drive the adoption of

new PACS technology

AGFA Trifold

AGFA Poster

Scalable Deployment Support