smart and skilled student handbook - chp rsl

SmartandSkilledStudentHandbook

CHPSchoolofHospitality

ABN:56000967199

RTONumber:6871

www.chpsoh.com.au

CHPSchoolofHospitality|SmartandSkilledStudentHandbook|V4.0|Dec20161

ContentsAboutUs.................................................................................................................................................3

StudentRightsandResponsibilities.......................................................................................................4

AccessandEquity...................................................................................................................................4

StudentSelectionandEnrolment..........................................................................................................4

SmartandSkilledEligibility....................................................................................................................5

SmartandSkilledFees...........................................................................................................................5

Tuitionpayingbyinstalmentsisconditional......................................................................................6

Feeexemptions..................................................................................................................................6

Concessionfee...................................................................................................................................7

SmartandSkilledFee-FreeScholarships............................................................................................8

SmartandSkilledDeferral......................................................................................................................9

PriortoCommencementofCourse...................................................................................................9

DefermentofCommencementofCourse..........................................................................................9

SmartandSkilledWithdrawalandRefunds...........................................................................................9

ProvidertoProviderTransfer.................................................................................................................9

TransferInProcess.............................................................................................................................9

TransferOutProcess........................................................................................................................10

CHPSchoolofHospitalityTransferConditions.....................................................................................10

ModeofStudy......................................................................................................................................10

Language,LiteracyandNumeracy(LLN)..............................................................................................11

NationalRecognition............................................................................................................................11

RecognitionofPriorLearning(RPL)/RecognitionofCurrentCompetency(RCC).................................11

Assessments.........................................................................................................................................12

AccessandEquityinAssessments....................................................................................................12

AssessmentFeedback......................................................................................................................13

Plagiarism.........................................................................................................................................13

QualificationsandStatementsofAttainment......................................................................................13

AccesstoStudentRecord.....................................................................................................................13

ComplaintsandAppealsPolicyandProcedure....................................................................................13

ImprovementOpportunity...............................................................................................................14

Informingthestudent......................................................................................................................14


ComplaintsProcedure......................................................................................................................14

Procedures.......................................................................................................................................15

Feedback..............................................................................................................................................17

Legislation............................................................................................................................................17

Privacy..............................................................................................................................................17

CHPSchoolofHospitalityUSIPrivacyNotice...................................................................................17

UniqueStudentIdentifier(USI)............................................................................................................18

DoyouneedaUSI?..........................................................................................................................18

HowtogetaUSI?.............................................................................................................................19

PrivacyPoliciesandComplaints.......................................................................................................20

Discrimination,Bullying,VictimisationandHarassment......................................................................20

WorkplaceHealthandSafety...............................................................................................................21

DisciplinaryProcess..............................................................................................................................21

AlcoholandDrugs................................................................................................................................21

StudentCounselling.............................................................................................................................21

StudentSupport,WelfareandGuidanceServicesAdvice....................................................................22

SafetyandEmergency..........................................................................................................................22

FirstAid............................................................................................................................................22

Emergencies.....................................................................................................................................23


AboutUsCHPSchoolofHospitalityisaSydneybasedRegisteredTrainingOrganization(RTO)whichwasdevelopedbyCanterbury-HurlstoneParkRSLClubin1999toprovidearelevantresourcetothecommunityinhospitalitytraining.

Asan(RTO)accreditedbytheAustralianSkillsQualityAuthority,weareabletodelivernationallyrecognizedtrainingforthoselookingtoentertheindustry,ortodeveloptheircareers.

Forover16yearswehaveenjoyedanexcellentreputationasaninnovativecentreforqualityhospitalityandbusinesstrainingoutcomes.CHPSchoolofHospitalitywelcomesyouandtakesthisopportunitytooutlinetherolesandfunctionsofeachofthepeopleinvolvedinyourchosencourse.

OurFacilitiesOurclassroomworkshopsareheldinsideCanterbury-HurlstoneParkRSLClub.InOctober2014weopenedourcontemporarypurposebuilttrainingroom,fullyequippedwithafullservicebar,espressomachinesandplasmascreen.Acomfortableandambientenvironmentforafun&handsonwaytolearnjobreadyskillsintruetolifeenvironment.WhatWeOfferInadditiontoourworkshops,shortcoursesandfull-lengthqualificationandtraineeshiptraining,CHPSchoolofHospitalityalsooffers–customizedtrainingandrecognitionservicesfortheregisteredclubsindustry.WealsohaveaproudhistoryofprovidingsubsidizedtrainingtolocalschoolstudentsinCertIIinHospitality,Café,RSAandRCGcourses.

OurCredentialsWeareaccreditedbytheAustralianSkillsQualityAuthoritytodeliverNationallyRecognizedTraining.WearealsorecognizedbyNSWOLGRandNSWFoodAuthorityasapprovedproviderstomandatorytrainingfortheclubindustry.OurRTONationalCodeis6871.

ProgramBenefits• Canbecustomizedtosuittheneedsofindividualhospitalityorganizations• Aredesignedtoallowflexibledeliveryoption• Haverealisticclasssizestomaximizethequalityofthelearningprovided• Arecompetitivelypriced• Aredeliveredbyprofessionaltrainerswithextensiveexperienceintheindustry

LocationTrainingisheldatourpurpose-builttrainingfacilitysituatedonthelowerlevelofCanterbury-HurlstoneParkRSLClub,20–26CanterburyRdHurlstonePark.CourseScheduleWeareconstantlyreviewingourcourseofferingandscheduling.Pleasecheckthewebsiteforcurrentcourseoptionsanddates.


TokeepinlinewiththeacceptedstandardsasrecommendedforRegisteredTrainingOrganizations,weusetheterm“student”inallreferencestoparticipantsandyourresponsibilitiesthroughoutthishandbook.

CHPSchoolofHospitalitywelcomesanyfeedbackorcommentsaboutthisStudentHandbook.

StudentRightsandResponsibilitiesAllstudentshavetherighttobetreatedfairlyandthestudentsalsohavearesponsibilitytorespecttherightsofotherstudentsandstaffwithinCHPSchoolofHospitality.Studentsmustberespectfulofothersandnotdiscriminateagainstanyone.Harassmentorbullyingisoffensiveandunacceptableandwillnotbetolerated.AllCHPSchoolofHospitality’sstaffareawareofthisrequirementandwillgiveyouallpossibleassistancetoprotectyourrightsandweexpectyouwillrespecttherightsofothers.AccessandEquityAllCHPSchoolofHospitalitystaffhavearesponsibilitytoupholdandmaintainthehigheststandardsofaccessandequityintheeducationofourstudents.Allourstaffarerequiredtomaintainourcodeofpracticeandallstudentsaremadeawareoftheirrightsandresponsibilities.StudentSelectionandEnrolmentAllenrolmentstoacoursewillbegivenfullandequitableconsideration.Wherethereareconditionsofenrolmentorpre-requisitesappliedtoaqualification,theseshallbeclearlystatedtothepotentialstudentsatthepointofenquiry.StudentswhohaveenrolledinaqualificationwillbenotifiedofacceptancebyemailormailfromCHPSchoolofHospitality.CriteriaareappliedpriortotheacceptanceofastudentbyCHPSchoolofHospitality.Thesecriteriaincludes:

• Yourabilitytocompletethequalification;• Yourprevioustrainingandeducation;• Relevantwork/lifeexperience(paidorunpaid,fulltime,part-time,casualorvoluntary);and• Identifiedprogramprerequisites/priorities.

InformationsuppliedonyourenrolmentformwillbeavailabletoCHPSchoolofHospitalitysothiscanbesubmittedtotheDepartmentofIndustry,Innovation,ScienceResearchandTertiaryEducation(DIISRTE)whoisadministeringSmartandSkilledprogramandtheNationalCentreforVocationalEducationandResearch(NCVER).Thisinformationissuedforresearch,statisticalanalysis,programevaluation,postcompletionsurveysandinternalmanagementpurposesinaccordancewithourprivacypolicy.


SmartandSkilledEligibilityToaccessNSWgovernment-subsidisedtraining,includingfeeexemptionsorconcessions,youmustbe:1. anAustraliancitizenormeetthecriteriaofbeinganAustralianpermanentresident,a

permanenthumanitarianvisaholder,oraNewZealandcitizen;2. aged15yearsorolder;3. nolongerbeatschool;4. livingorworkinginNSW;or5. registeredasaNSWapprenticeornewentranttrainee.AustralianAboriginaland/orTorresStraitIslanderstudentswholiveorworkwithinNSWandwholiveatidentifiedpostcodeswhichborderNSWshallhaveaccesstogovernmentsubsidisedtrainingplaces.WhenyouenrolinaNSWgovernmentsubsidisedcourseyouwillberequiredtopaytheSmartandSkilledstudentfee,unlessyouqualifyforafeeexemptionorfeeconcession.IfyouarenotaresidentofNSWorworkingwithinNSW,youhavetheoptionofpayingthecommercial,orfee-for-servicefee.Alistofqualificationsandstudentfeescanbefoundathttp://www.training.nsw.gov.au/smartandskilled/prices_fees.htmlSmartandSkilledFeesUnderSmartandSkilledyouarechargedonefeeforthewholequalification.Thismeansyou’llknowthetotalcostofyourcoursebeforeyoustart.Thefeeyoupaywilldependonyoureligibilityandyourpreviousstudyhistory.Thefeeyoupay,orthefeeexemptionorSmartandSkilledFee-FreeScholarshipyoureceive,onlycoversyourfirstattemptatyourcourse,andthefirstattemptatanyunitofcompetencywithinyourcourse.IfyouwanttorepeataunitofcompetencyyoushoulddiscussthiswithourRTOManagerassoonaspossible.Aseparatefeewillbechargedforanysecondorfurtherattempttosuccessfullyachieveaunitofcompetencyandasthisfeewillbedeterminedonyourspecificcircumstancesandtrainingneeds,thisfeewouldnotbeknownattimeofenrolment.Thepriceofaqualification,whichismadeupofthegovernmentsubsidyandstudentfee,willcoverthetotalcostsuncuredbyCHPSchoolofHospitalitytodeliverthetraining,includingassessment.However,theremaybesomeinstancesofapersonalcosttoastudyoverandabovethestudentfee.Thesecostsinclude:

• EssentialequipmentandotheritemsthatthestudenthasthechoiceofacquiringfromCHPSchoolofHospitality,orfromasupplierotherthanCHPSchoolofHospitality,thatbecomethephysicalpropertyofthestudent,areretainedbythestudentoncompletionoftraining,andarenotconsumedduringthetraining

• Anoptionalchargeforanitemthatisnotessentialforthestudenttocompletethetraining• Anoptionalchargeforanalternativeformforaccesstoanitemorservicethatisanessential

componentofthetraining,butisotherwisemadereadilyavailableatnoadditionalfeebyCHPSchoolofHospitality


• Fieldtripsandfood,transportandaccommodationcostsassociatedwiththeprovisionoffieldtripsthatformpartofthetraining

Whenyourenrolmentiscompleteandyouhavepaidtheapplicablefeesyouwillbeentitledtoattendclasses,participateintraining,sitforexaminations,trainingandassessmentmaterials,andreceiveeducationalawards,useamenitiesandservices.

TuitionpayingbyinstalmentsisconditionalInsomecircumstances,CHPSchoolofHospitalitymayallowastudenttopaytheirtuitionfeebyinstalments.ThiswillbedeterminedbythecoursebeingundertakenbythestudentorUnitofCompetency(s)enrolledinto.CHPSchoolofHospitalitycomplieswithClause7.3oftheAustralianSkillsQualityAuthority’s(ASQA)User’sGuide:StandardsforRegisteredTrainingOrganisations(RTOs)2015whereCHPSchoolofHospitalitywillnotrequireaprospectiveorcurrentlearnertoprepayfeesinexcessofatotalof$1500.Studentswillbegivenfour(4)weeks’noticeoftheirnextinstalmentduedate.Failuretopaytheinstalmentbytheduedatewillresultinalettersuspensionbeingissuedtothestudent.Unpaidbalanceforaninvoicemaybereferredtoacollectionagency.Ifyouhaveanydifficultieswithpayments,pleaseconsultourofficerbycontactingouradministrationoffice.AllSmartandSkilledstudentfeesaresubjecttochangebyStateTrainingServices.

FeeexemptionsAustralianAboriginalandTorresStraitIslanderstudentsareeligibletobeexemptfrompayingtheSmartandSkilledstudentfeeiftheyliveorworkinNSWorliveatidentifiedpostcodeswhichboarderNSW.StudentswholiveorworkinNSWandwhoreceiveadisabilitysupportpensionandstudentswithadisability(clientsofaTeacher/Consultantforstudentswithadisabilityoraspecialistprofessional)areexemptfrompayingtheSmartandSkilledstudentfee.Youreligibilityforafeeexemptionisdeterminedattimeofenrolment.Astudentwhoseeksafeeexemptiononthebasisofdisabilitywillneedtoprovide:

• AletterfromCentrelinkconfirmingreceiptoftheDisabilitySupportPension.ThelettershouldclearlyshowtheCentrelinkReferenceNumber(CRN);or

• AcurrentDisabilityPensionerConcessionCardthatshowstheCRN;or• AcurrentCentrelinkincomestatementfortheDisabilitySupportPension,whichclearly

showsthatincomeisforthedisabilitypensionandalsoshowstheCRN;or• AnyotherevidencethatclearlyshowstheCRNandconfirmsreceiptoftheDisabilitySupport

Pension;or• Documentaryevidenceofsupportneedsduetothestudent’sdisability.Thisevidencemust

bealetterorstatementfromo Amedicalpractitioner;or


o AnappropriategovernmentagencysuchasVeteran’sAffairsoraTAFENSWteacherconsultant(forstudentswithadisability),aschoolcounsellororspecialeducationcoordinator,Centrelink,aDisabilityServiceProvider,oraJobCapacityAssessor;or

o Aspecialistalliedhealthprofessional(includingarehabilitationcounsellor,psychologist,speechpathologist,oroccupationaltherapist).

• Anindividualwhoisseekinganexemptionasadependentchild,spouseorpartnerofsomeonewhoisreceivingaCommonwealthDisabilitypensionmustprovidedocumentaryevidencethatCentrelinkrecognisestheindividualasadependant.TheevidenceshouldclearlyshowtheCRNoftheDisabilityPensionRecipient.

ConcessionfeeStudentswholiveorworkinNSWandwhoreceiveoneormoreeligibleCommonwealthbenefitsorallowancesatthetimeoftheirenrolmentmaybeeligibletopaytheSmartandSkilledconcessionfeefortheirqualificationratherthantherelevantSmartandSkilledstudentfee.SmartandSkilledconcessionfeesareavailableforCertificateItoCertificateIVqualificationsandarenotavailableforDiplomaorAdvancedDiplomaqualifications.IfyouareeligibleforaSmartandSkilledconcessionfeeandagedbetween15yearsand30years,youmayalsobeeligibletoreceivetheSmartandSkilledFee-FreeScholarship.Eligiblebenefitsinclude:• AgePension• Austudy• CarerPayment• ExceptionalCircumstancesReliefPayment• FamilyTaxBenefitPartA(maximumrate)• FarmHouseholdAllowance• NewstartAllowance• ParentingPayment(Single)• SicknessAllowance• SpecialBenefit• Veterans’AffairsPayments• Veterans’ChildrenEducationScheme• WidowAllowance• Widow‘B’Pension• WifePension• YouthAllowanceIfyouarearecipientofaneligiblebenefitorallowance,theconcessionfeemayalsobeavailabletoyourdependentchild,spouseorpartner.Tocompleteyourenrolment,youwillberequiredtoprovidethefollowingproofofeligibilityforaconcession：• AletterfromtheDepartmentofHumanServices(Centrelink)confirmingreceiptofthebenefit.

ThelettershouldclearlyshowtheCentrelinkReferenceNumber(CRN);or


• AcurrentCentrelinkincomestatementthatclearlyshowsthebenefitorallowancecategoryandtheCRN;or

• AnyotherevidencethatclearlyshowstheCRNandthebenefitorallowancecategory;or• DocumentaryevidencefromtheDepartmentofVeterans’Affairsstatingtheirpension/benefits

status;or• ForpeopleapplyingforAustudyorYouthAllowance,anapprovalletterfromCentrelinkthat

showstheCRNandindicatesthatcommencementdateoftheirbenefitiswithintwoweeksoftheirenrolmentortwoweekswithinthedateofthefirstclassattendanceorparticipationintraining.

Anindividualwhoisseekingaconcessionasadependentchild,spouseorpartnerofsomeonewhoisreceivingaspecifiedCommonwealthbenefitorallowancemustprovidedocumentaryevidencethatCentrelinkrecognisestheindividualasthedependant.TheevidenceshouldclearlyshowtheCRNofthebenefitorwelfarerecipient.

SmartandSkilledFee-FreeScholarshipsSmartandSkilledFee-FreeScholarshipsareacategoryof“FeeExemption”meaningthatFee-FreeScholarshiprecipientsareexemptfrompayingthestudentfees.ToeligibleforaSmartandSkilledFee-FreeScholarship,individualsmustfirstmeettherulesforthisprogram.SmartandSkilledeligiblestudentsundertakingafullqualificationuptoandincludingCertificateIVmaybeeligibleforaSmartandSkilledFee-FreeScholarshipiftheyareagedbetween15and30(inclusive)atthestartdateforthetrainingandare:

• Eligibleforaconcessionfee(i.e.Commonwealthwelfarerecipient)or• Commencingintrainingfrom1January2016andmeettheOut-f-HomeCaredefinitionat

thetimeofenrolmentandareo Aged15–17yearsandcurrentlyinout-of-homecare,oro Aged18–30yearsandpreviouslyinou-of-homecare

• Individualsareeligibleforonescholarshipperfinancialyear(commencing1July2015)andamaximumoftwoscholarshipsoverfourfinancialyears(ending30June2019).

AsocialhousingresidentorpersonontheNSWHousingRegister(waitinglist)whoseeksaSmartandSkilledFee-FreeScholarshipwillneedtoconfirm,bystudentdeclaration/signature,thattheinformationprovidedabouttheirsocialhousingstatusiscorrect.Astudentwhomeetstheout-of-homecriteriawhoseeksaSmartandSkilledFee-FreeScholarshipwillneedtoconfirmbystudentdeclaration/signaturethattheymeettheeligibilitycriteria,andifrequestedprovidesupportingevidence.Thefollowingevidencemayberequire:

• AcopyoftheChildren’sCourtCareOrder,or• Acopyofthe‘ConfirmationofPlacement’letter,or• AletterfromFamilyandCommunityServicesortheOut-of-homeCareDesignatedAgency

verifyingthatthestudentisstatutoryorsupportedcare,or• Anyotherevidencewhichclearlyshowsthatthestudentisinout-of-homecare.

Forstudentspreviouslyinout-of-homecare：

• AcopyoftheexpiredChildren’sCourtCareOrder,or• Acopyofthe‘leavingcare’letterfromtheMinisterforFamilyandCommunityService,or


• AletterfromFamilyandCommunityServicesverifyingthestudentwaspreviouslyinstatutoryorsupportedare,or

• Anyotherevidencewhichclearlyshowsthatthestudentwaspreviouslyinout-of-homecare.SmartandSkilledDeferral

PriortoCommencementofCourseStudentswhowishtodefertheirenrolledcoursespriortocoursecommencementmustcontactCHPSchoolofHospitalityadministrationnolaterthan10workingdayspriortothecoursecommencementdate.

DefermentofCommencementofCourseStudentswhowishtodefertheirenrolledcourseafterthecommencementdatearerequiredtocontactCHPSchoolofHospitalityadministrationtocompletethe‘NSWSmartandSkilledStudentServiceRequestForm’.Studentsareallowedtodefertheirstudyforamaximumoftwelve(12)monthsfromthereceiptofdeferralnotice.Studentswhodonotrecommencetheircoursewithinthetwelve(12)monthperiodofdeferralwillbenotedasadiscontinuingstudent.SmartandSkilledWithdrawalandRefundsWhereastudentwithdrawsfromtraining,CHPSchoolofHospitalitymust：• Givetheexistingstudentastatementoffeesthatincludesallfeesappliedandanyfeesrefunded,

ifapplicable• IssuethestudentwithaStatementofAttainmentandassociatedtranscriptforcompletedUnits

ofCompetencywithintwentyone(21)daysofnotificationofthediscontinuanceStudentswhowishtowithdrawfromacoursemustnotifyCHPSchoolofHospitalityadministrationofficerbywriting.PaymentofRefunds:Studentidentitymustbeverified.Allrequestsforrefundsmustbemadeinwritingbycompleting‘SmartandSkilledRequestforRefundofFees’form.Applicationsforrefundsforacoursethatisnotcancelledaregenerallyprocessedwithin28days.

ProvidertoProviderTransferAstudentundertakingaSmartandSkilledqualificationmaywithdrawfromaqualificationwithCHPSchoolofHospitalityandtransfertoanotherSmartandSkilledprovidertocompletetheirqualificationbecause:• Theychosetooftheirownaccord• CHPSchoolofHospitalitydefaults• CHPSchoolofHospitality’sSmartandSkilledcontracthasbeenterminatedTransferInProcessAstudentwhotransfersfromanotherSmartandSkilledProviderintoCHPSchoolofHospitalitywillbetreatedasanewstudent.FeestobepaidtoCHPSchoolofHospitalitymayvaryanditisdeterminedbytheDepartment.


TransferOutProcessInaneventwhereCHPSchoolofHospitality’sSmartandSkilledContracthasbeenterminatedorsuspended,CHPSchoolofHospitalitywillcontactthestudentadvising:• ThedateofforthcomingterminationofCHPSchoolofHospitality’sContractorofendingthe

deliveryoftheenrolledcourse.• Optionsforcontinuingtrainingwhichmayinclude：

o ReferringthestudenttotheSmartandSkilledwebsitetoidentifyalternativeRTO(s)inwhichstudentscantransferoutto

o ReferringthestudenttothelocalStateTrainingServiceRegionalOfficeforassistanceo ProvidingthestudentwiththeoptiontocontinuingtheirstudieswithCHPSchoolof

Hospitalityona‘fee-for-service’basis(thatiswithoutthebenefitofSubsidies)oro CHPSchoolofHospitalitywillsuggestanalternativeSmartandSkilledProvider

• Feearrangementsfortransferringstudentsincludinganyrefundthatmaybeprovided• IssuingthestudentwithaStatementofAttainmentStudentswhowishtotransfertoanotherprovidermustcompletethe‘SmartandSkilledWithdrawal/TransferForm’whichisavailablebycontactingtheAdministrationteamat20-26CanterburyRoadHurlstoneParkorbyphoning(02)95590025.

CHPSchoolofHospitalityTransferConditionsStudentsmustpayalloutstandingfeesandacceptedinvoicespriortohavingatransferapplicationapproved.

ModeofStudyYourchosencoursemaybedeliveredviaanumberofmethodsthatinclude“StructuredClassroomTraining”,“Self-pacedstudy”and/or“Workplaceobservation”.Yourallocatedtrainerwillworkwithyoutopreparetraining/sessionplantohelpachieveyourlearningoutcomeandgoals.Yourresponsibilityisto:• Readandmaintainyourtrainingmaterialsastheyareissuedtoyou;• Adviseyourtrainerifyouhavepreviousskillsandknowledgeyoubelievearerelevanttothe

currentcoursetoenablerecognitionofyourpriorlearning,priortocoursecommencement;• Completeallassessmentprojectsasrequired;• Gatherarangeofdocumentsandotherproject-basedevidenceandplacethemintoaportfolio

ofevidenceasyouprogressthroughyourcourse;and• Discussanyconcernswithyourtrainerearlysotheymayassistyoutoworkthroughyour

concerns.


Language,LiteracyandNumeracy(LLN)Whereapre-requisitefortrainingrequiresaparticularleveloflanguage,literacyand/ornumericskills,anassessmentwillbeundertaken.Thisinitialassessmentisdesignatedtobeanon-threateningexperienceandwillbeconductedbyyourtraineraspartofyourinduction.Theassessmentwillhelptoidentifywhereadditionaltrainingandsupportresourcesmaybeneededtohelpyou.

NationalRecognitionCHPSchoolofHospitalitywillrecognizeQualificationsand/orStatementsofAttainmentissuedbyallotherRegisteredTrainingOrganization(RTO).CHPSchoolofHospitalitymaycontacttheissuingRTOtoconfirmtheauthenticityofthequalification.Thereisnochargeforthisservice.

RecognitionofPriorLearning(RPL)/RecognitionofCurrent

Competency(RCC)IfyouconsideryouarealreadycompetentinspecificUnitsofCompetency,youmaybegrantedanexemptionfromundertakingtheassessment,ifyouprovide:

• Proofofsubject-relevantandformaltrainingifitwasdoneinAustraliaorworkexperience(evidencemustbeunderfiveyearsold);

• Submissionofevidencesuchasauthenticateddocumentsorsamplesofworkdemonstratingrelevanceandcurrency(evidencemustbeunderfiveyearsold);and

• ParticipateinaninterviewtoascertaincurrentsillsandknowledgeIfyoumakeaclaimforRPLanumberofthingscouldhappen:

• Youmaynotbegrantedanyexemptions;• YoumaybegrantedexemptionsforsomeUnits;• YoumaybegrantedexemptionsforallUnits;and/or• Youmaybegrantedexemptionforsomepartsofsomeunits.

Whereaneligiblestudentisgrantedacredittransferforoneormoreunitsofcompetency,thequalificationpricewillbeadjustedandanewstudentfeedetermined.Thefixedcostofthequalificationwillbereducedbytheproportionofunitsofcompetencygivencredittransfer.Thevariablecostwillbereducedbythetotalcostofeachunitofcompetencygrantedcredittransfer.Oncetheadjustedqualificationpriceiscalculatedthenewstudentfeewillbedeterminedatthesamepercentageofthepricesastheoriginalstudentfeeforthatcourse(i.e.adjustedpricexfeepercentage).WhereRPLand/orcredittransferaregrantedatenrolment,CHPSchoolofHospitalitywillusetheSmartandSkilledProviderCalculatortodeterminetheapplicablestudentfee.WhereRPLand/orcredittransferisgrantedafterenrolmentorafterastudentcommencesaqualification,CHPSchoolofHospitalitywillreporttheoutcomefortherelevantunit(s)ofcompetencytoSmartandSkilled.TheDepartmentwillmakeadjustmentstothesubsidypayment


andadviseCHPSchoolofHospitalityofthenewstudentfee.Thestudentfeewillthenbeadjustedandthestudentwillbenotified.

AssessmentsAssessmentwillbeflexibleandcentredonarangeofperformancecriteriaincluding:writtendocumentation(answerstoquestions/reportsetc.),simulatedworkexperiencesandobservations.Assessmentsareusedtogiveyoufeedbackonyourprogressanditmeasuresyourskillsandknowledgeagainstthequalificationrequirements.Thetrainingyouwillbeundertakingiscompetencybased.AllCHPSchoolofHospitality’strainers/assessorsareboundbyacodeofpracticetoensureassessmentsarevalid,reliable,flexibleandfair.Itisthetrainer/assessor’sresponsibilitytoensurethatallstudentsreceivethefullscopeofinformation,knowledgeandtestsrequiredtocompletetheircoursesuccessfully.Thefollowingtypesofassessmentmethodsmaybeused:

• Roleplays• Presentations• Writtenquestionsandanswers• Multipleschoice• Assignmentsand/or• Oralquestioning

AccessandEquityinAssessments

• Allreasonablestepswillbetakentoensureyouwillbegivenafairopportunitytoundertaketheassessment;

• Ifthereareanyaspectsoftheassessmentthatareunclearandyouarenotcertainaboutyoushouldspeaktothetrainer/assessor;and

• Shouldyourequireareasonableadjustmentoftheassessmentduetoaphysicalimpairmentyoushoulddiscussthiswiththetrainer/assessorimmediately.

Reasonableadjustmentsmayinclude:

• Modifyingeducationalpremises.Forexample,ensuringthatclassesareinroomsaccessibletothepersonwithdisability.

• Modifyingorprovidingequipment.Forexample,loweringbenchesandenlargingcomputerscreens.

• Changingassessmentprocedures.Forexample,allowingforalternativeexaminationmethodssuchasoralexam,orallowingadditionaltimeforsomeoneelsetowriteanexamforapersonwithadisability.

• Changingcoursedelivery.Forexample,providingstudynotesorresearchmaterialsindifferentformatsorprovidingassignlanguageinterpreterforadeafperson.


AssessmentFeedbackAllassessmenttasksundertakenwillbeassessedandyouwillbegivenfeedbackonyouroutcomesfromtheseassessments.Thisfeedbackwillbeaconstructivediscussionandifyouarefoundtobe‘NotYetCompetent’yourassessorwillexplaintoyouwhy,andwhatyouneedtodotogaincompetency.Ifyoudonotagreewiththedecision,youhave10workingdaysfromthedateoftheassessmenthasbeenmadetoappeal.PlagiarismPlagiarismisnotacceptedandwhereplagiarismisdetected,CHPSchoolofHospitalitywillassesstheevidenceas‘NotYetCompetent’.Ifthepracticecontinues,CHPSchoolofHospitalitywilltakesuitableactiontocanceltotraining.

QualificationsandStatementsofAttainmentCHPSchoolofHospitalitywillwithin30calendardaysofastudent’scoursecompletion,issueandprovideaAQFqualificationorastatementofattainmenttotheindividualstudentortheirnominatedrepresentativewho:

• Hasfinishedthewholequalificationand/oratleastoneunitofcompetency;• Doesnothaveanyoutstandingfees;• ProvidedCHPSchoolofHospitalitytheUSItoverify

Ifthestudenthasanoutstandingfinancialaccount,CHPSchoolofHospitalitywillnotissueaqualificationorstatementofattainmenttoyouunlesstheoutstandingamountispaid.Ifastudentdoesnotmakeafullpaymentwithinnext20workingdaysfromthenotificationdate,CHPSchoolofHospitalitywillterminateyourenrolmentwithoutissuingaqualificationorstatementofattainment.

AccesstoStudentRecordAllstudentshavearighttoviewtheirownfilesandmaydosouponrequesttoCHPSchoolofHospitalityadministrationteam.Accesstoafilebyathirdpartyotherthanthestudentcanonlybeprovidedwiththewrittenconsentofthestudent.

ComplaintsandAppealsPolicyandProcedureCHPSchoolofHospitalityiscommittedto:

• Arequestforareviewofdecisionsandrespondtoallegationsinvolving:o Ouracademic,administrationormanagementstaff;o Ourservicesorathirdpartyprovidingservicesonourbehalf;and/oro AnCHPSchoolofHospitalitystudent

• Reassuringstudentsthatanydisputesorgrievanceswillbetakenseriously,handledprofessionallyandconfidentiallyinordertoachieveaspeedyresolution;

• Ensuringthatstudentshaveaclearunderstandingofthestepsinvolved;• Informingourstudentsoftheirrighttotaketheircomplainttoanarbiteriftheywishtodo

so;• Providingstudentswithcontactdetailsofpublicand/orindependentarbiter;and


• InformingourstaffoftheComplaintsandAppealsPolicyandProcedurestoassistthestudentswiththeirconcerns.

ImprovementOpportunityAnycomplaintoutcomesshallbediscussedatthenextmanagementmeetingtoseeifthereisaneedtoidentifypotentialcausesofcomplaintsandappealsandtheappropriatecorrectiveactiontoeliminateormitigatethelikelihoodofreoccurrenceandifthereisaneedfor:

• Updatinganypolicyorprocedure;• Purchasingnewequipmentorservices;• Providingprofessionaldevelopmenttostaff;• Updatingtherecordkeepingprocedures;and• Otherareasofimprovement.

CHPSchoolofHospitality’sComplianceManagerwillrecordandfileanycomplaints,appealsandtheapplicationofanyimprovements.InformingthestudentWepublishourcomplaintandappealpolicyandproceduresinourstudenthandbooks.Thesehandbooksareavailableonourwebsite.

ComplaintsProcedure

Yes

No

Yes

ResolvedResolved

√

Talkto

Trainer/Assessor

AcademicConcerns

TrainingAssessment

Re-assessment

CompleteComplaint&AppealForm

RTOManager

Resolved √

HarassmentDiscrimination

UnprofessionalConductFinancial

Non-Academic

Talkto

AdministrationOfficer


Procedures1. Collectinginformation

• Students,prospectivestudents,staffand/orthirdpartiesareencouragedtocommunicatetheirconcerns.

• Verbalconcernsorcommentsshouldberecorded.StaffshouldencouragethestudenttolodgeaformalcomplaintbycompletingCHPSchoolofHospitality‘CompliantandAppealform’.However,studentshavetherighttostayanonymousiftheyareonlymakingacomment.Forexamples,acommentiswhereastudentmayraiseaverbalissuesuchasbadsmelloracoldclassroombuttheymaynotwishtomakeaformalcomplaint.Staffshallrecordtheirconcernandraiseitinthenextmanagementmeetingwithoutmentioningthestudents’nameunlessthestudenthasgivenconsent.

• Acopyofcompletedformshallbereturnedtotheindividualwhocompletedtheformaspartoftheacknowledgementprocess.

• Staffreceivingthecomplaintsorappealshouldtreatthecomplaintwithintegrityandprivacy.

• Thereisnocostforthecomplaintsandappealsprocessunlessitisreferredtoathirdparty.

• Studentswillbeadvisedthattheycanhaveafriend/supportpersonwiththematanytimeduringanyintervieworwhentheypresenttheircase.

2. Processingtheinformation• AcademicappealswillbereviewedbytheComplianceManagerforcorrectiveand

preventativeactionsaswellasforcontinuousimprovement.• Non-academiccomplaintsarereviewedbytheRTOManagerforcorrectiveand

preventativeactionsaswellasforcontinuousimprovement.• AcomplaintcanbedirectedtoCEOimmediatelyifthereisaconflictofinterestor

thecomplaintisrelatedtoamanager’sconduct.3. Furtherinvestigation

• Thecomplaintwillbeinvestigatedbytheappropriatestaffmember.Theymayberequiredtoarrangetwoseparateinterviewswiththepersonmakingthecomplaintandthepersonthecomplaintisabout.

• Staffshallrespecttherightsofourstudents,staffandotherswheninvitingthestudentsandtheirfriend/supportpersontopreparetheirevidenceandtorespondtoargumentspresentedbytheoppositeside.

RTOManagerwillappointan

independentarbiterNo


• Theinvestigationofacomplaintorappealwillcommencewithin10workingdaysofthecomplaintorappealbeinglodgedwithCHPSchoolofHospitality.

• Duringthistime,astudent’senrolmentwillbemaintainedandastudentisrequestedtoattendclassesandsubmitassessmentsasrequired.

4. Makingdecision• Staffmustensuretheprinciplesofnaturaljusticeandproceduralfairnessare

adoptedateverystageofthecomplaintandappealprocessbyconsideringafairandunbiasedprocedureswhenmakingdecisions.

• Thecomplainantsmustbegivenawrittenstatementofcomplaintorappealoutcome,includingreasonsforthedecision.

• AcopyofthecompletedformanddecisionwillbemaintainedonCHPSchoolofHospitalitycomplaintregister.

• Anydecisionand/orcorrectiveandpreventativeactionwillbeimplementedimmediately.

• Regardlessofoutcome,allpartiesaretobenotifiedoftheoutcomeassoonaspossiblebutnolaterthan60days.

• Wewillprovideawrittenexplanationtothecomplainant,ifthematterisnotresolvedinlessthan60days.

• Ifthematterisnoresolvedinternally,thestudentshallbeadvisedtocontactanindependentmediator(suchasTheResolutionInstitute(combiningLEADR&IAMA)http://www.resolution.institute/)oragovernmentagencysuchas,NationalTrainingComplaintsHotlineorASQA.

Remedialaction：

CHPSchoolofHospitalitywillgivedueconsiderationtoanyrecommendationsarisingfromexternalreviewofthegrievancewithin30daysofreceiptoftherecommendations.

5. ImprovementOpportunities

Anycomplaintoutcomesshallbediscussedatthenextmanagementmeetingtoseeifthereisaneedtoidentifypotentialcausesofcomplaintsandappealsandtheappropriatecorrectiveactiontoeliminateormitigatethelikelihoodofreoccurrenceandifthereisaneedfor:

• Updatinganypolicyorprocedure;• Purchasingnewequipmentorservices;• Providingprofessionaldevelopmenttostaff;• Updatingtherecordkeepingprocedures;and• Otherareasofimprovement.

CHPSchoolofHospitality’sComplianceManagerwillrecordandfileanycomplaints,appealsandtheapplicationofanyimprovements.


FeedbackAsCHPSchoolofHospitalityhastheprimeresponsibilityformonitoringthetraining,undertakingtheassessmentandissuingthequalificationitisextremelyusefultoreceivefeedback.Anevaluationfeedbackformmaybeforwardedtoyouattheendofyourtraining.LegislationThereissomelegislativeinformationthatCHPSchoolofHospitalitywouldlikeallstudentstobeawareofandthisincludes:

• Privacy;• Accessandequity;• Discrimination,bullying,victimisationandharassment;and• WHS.

PrivacyInaccordancewiththePrivacyAmendment(PrivateSector)Act2000,CHPSchoolofHospitalityiscommittedtoprotectingyourprivacyandyourpersonalinformation.ItisnecessaryforCHPSchoolofHospitalitytocollectpersonalinformationaboutyouanddoessobygettingyoutocompletetheenrolmentform.Governmentbodiesmayusethisinformationforstatisticalandreportingpurposes.Wewillnotdisclose,sellorpassonyourpersonaldetailsinanywayotherthanthepurposesstatedwithoutyourconsent.

CHPSchoolofHospitalitywillonlyuseyourinformationforthefollowingpurposes:� day-to-dayadministration� lookingaftertrainees’educational,socialandmedicalwell-being� tosatisfytheRTOlegalobligationsandallowtheRTOtodischargeitsdutyofcare� inthecaseofFSSandRSA/RCGtoreportbacktoNSWauthoritiesincludingtheNSWFood

AuthorityandtheOfficeofLiquor,GamingandRacing.� toprovideprogressreportstoyouremployer(fundedtraineeshipsonly)

Wewillneverreleaseyourpersonalorcontactdetailstoanyotherpartywithoutyourwrittenconsent.Youhavetherighttoaccessyourpersonalinformationrecordedatanytimeandprovideanynecessarycorrections.

CHPSchoolofHospitalityUSIPrivacyNoticeTheterm‘personalinformation’hasthemeaninggiventoitinthePrivacyAct.Ingeneralterms,itisanyinformationthatcanbeusedtoidentifyanindividualwhetherornottheinformationistrue.Iftheinformationwecollectidentifiesastudent,ortheiridentitycanbereasonablyascertainedfromit,theinformationwillbeconsideredpersonalinformation.

CHPSchoolofHospitalityrecognisestheimportanceofprotectingindividual’sprivacyandpersonalinformation.


CHPSchoolofHospitalityisboundbytheAustralianPrivacyPrinciples(APPs)inthePrivacyAct1988(Cth)(thePrivacyAct),studentidentifiersAct2014.TheseActsregulateshowwecancollect,use,discloseandstorepersonalinformation,includingsensitiveinformation,andhowindividualsmayaccessandcorrectrecordscontainingtheirpersonalinformation.

WerespectstudentrightstoprivacyunderthePrivacyActandwecomplywithallthePrivacyAct’srequirementsinrespectofthecollectionandmanagementofyourpersonalinformation.

UniqueStudentIdentifier(USI)From1January2015ifyouareundertakingnationallyrecognisedtrainingdeliveredbyaregisteredtrainingorganizationyouwillneedtohaveaUniqueStudentIdentifier(USI).ThisincludesstudyingatTAFEorwithaprivatetrainingorganization,completinganapprenticeshiporskillset,certificateordiplomacourse.

AUSIgivesyouaccesstoyouronlineUSIaccountwhichismadeupoftennumbersandletters.Itwilllooksomethinglikethis:3AW88YH9U5.

AUSIaccountwillcontainallyournationallyrecognisedtrainingrecordsandresultsfrom1January2015onwards.Yourresultsfrom2015willbeavailableinyourUSIaccountin2016.

Whenapplyingforajoborenrollinginfurtherstudy,youwilloftenneedtoprovideyourtrainingrecordsandresults.OneofthemainbenefitsoftheUSIisthatyouwillhaveeasyaccesstoyourtrainingrecordsandresultsthroughoutyourlife.

YoucanaccessyourUSIaccountonlinefromacomputer,tabletorsmartphoneanywhereandanytime.DoyouneedaUSI?YouwillneedaUSIwhenyouenrollorre-enrollintrainingfrom1January2015ifyouarea:studentenrollinginnationallyrecognizedtrainingforthefirsttime,forexampleifyouarestudyingatTAFEorwithaprivatetrainingorganization,completinganapprenticeshiporskillset,certificateordiplomacourse;schoolstudentcompletingnationallyrecognizedtraining;orstudentcontinuingwithnationallyrecognizedtraining.

Youareacontinuingstudentifyouareastudentwhohasalreadystartedyourcourseinapreviousyear(andnotyetcompletedit)andwillcontinuestudyingafter1January2015.

OnceyoucreateyourUSIyouwillneedtogiveyourUSItoeachtrainingorganizationyoustudywithsoyourtrainingoutcomescanbelinkedandyouwillbeableto:• viewandupdateyourdetailsinyourUSIaccount;• giveyourtrainingorganizationpermissiontoviewand/orupdateyourUSIaccount;• giveyourtrainingorganizationviewaccesstoyourtranscript;• controlaccesstoyourtranscript;and


• viewonlineanddownloadyourtrainingrecordsandresultsintheformofatranscriptwhichwillhelpyouwithjobapplicationsandenrolmentinfurthertraining.

Ifyouareaninternational,overseasoranoffshorestudentpleasevisitusi.gov.auformoreinformation.HowtogetaUSI?ItisfreeandeasyforyoutocreateyourownUSIonline.

WhileyoumaycreateyourownUSI,trainingorganizationsarealsoabletocreateaUSIforyou.Trainingorganizationsshoulddothisaspartoftheenrolmentprocesswhenyoubeginstudying.Wherethisserviceisprovided,trainingorganizationswillletyouknow.StepstocreateyourUSI–gotowww.usi.gov.auandfollowthesteps.

ThefollowingstepsshowhowyoucancreateaUSI:

Step1HaveatleastoneandpreferablytwoformsofIDreadyfromthelistbelow:• Driver’sLicence• MedicareCard• AustralianPassport• Visa(withNon-AustralianPassport)forinternationalstudents• BirthCertificate(Australian)• CertificateOfRegistrationByDescent• CitizenshipCertificate• ImmiCard

IMPORTANT:Tomakesurewekeepallofyourtrainingrecordstogether,theUSIwillbelinkedtoyournameasitappearsontheformofIDyouusedtocreatetheUSI.ThepersonaldetailsenteredwhenyoucreateaUSImustmatchexactlywiththoseonyourformofID.

IfyoudonothaveproofofIDfromthelistabove,youcancontactyourtrainingorganizationabouttheotherformsofIDtheycanaccepttohelpyougetaUSI.

Step2Haveyourpersonalcontactdetailsready(e.g.emailaddress,ormobilenumber,oraddress).

Step3VisittheUSIwebsiteat:usi.gov.au.

Step4Selectthe‘CreateaUSI’linkandfollowthesteps.

Step5AgreetotheTermsandConditions.

Step6FollowtheinstructionstocreateaUSI–itshouldonlytakeafewminutes.Uponcompletion,theUSIwillbedisplayedonthescreen.Itwillalsobesenttoyourpreferredmethodofcontact.

Step7YoushouldthenwritedowntheUSIandkeepitsomewherehandyandsafe.


PrivacyPoliciesandComplaintsStudentscanfindfurtherinformationonhowtheRegistrarcollects,usesanddisclosethepersonalinformationaboutyouintheRegsitrar’sPrivacyPolicybycontactingtheOfficeoftheStudentIdentifiersRegstraron133873orvisitingtheUSIwebsite:www.usi.gov.au.

Theregistrar’sPrivacyPolicycontainsinformationabouthowastudentmayaccessandseekcorrectionofthepersonalinformationheldaboutthemandhowtheymaymakeacomplaintaboutabreachofprivacybytheRegistrarinconnectionwiththeUSIandhowsuchcomplaintswillbedealtwith.

StudentsmayalsomakeacomplainttotheInformationCommissioneraboutaninterferencewithprivacypursuanttothePrivacyAct,whichincludesthefollowing:

• Misuseorinterferenceoforunauthorisedcollection,use,access,modificationordisclosureofUSIs;and

• AfailurebyCHPSchoolofHospitalitydestroypersonalinformationcollectedbythestudentonlyforthepurposeofapplyingforaUSIontheirbehalf.

CHPSchoolofHospitality,itsstaff,andcontractedstaffaretoadheretotheprinciplesandpractiseofEquityinEducationandTraining.Studentswillbeassessedontheireligibilityfortheservicebeingprovided.Selectionwillcomplywithequalopportunitylegislation.

Discrimination,Bullying,VictimisationandHarassmentCHPSchoolofHospitalityiscommittedtoprovidinganenvironmentforworkandtrainingthatisfreefromdiscrimination,bullying,victimisationand/orharassment.Behaviourofthisnaturewillnotbetoleratedinanyformandwillresultintheimmediatedisciplinaryactionthatmayincludeexpulsionfromthecourse.

Ifyoufeelyouhavebeendiscriminatedagainst,bullied,victimisedorharassedyoushould:

• DiscusstheissuewithyourtrainerorthemanagementofCHPSchoolofHospitality• Filloutthe‘ComplaintandAppealForm”.Itisimportantthatyoucomeforwardwithany

complaintyoumayhave.Thiswillensurethatyourrightsareprotectedandthatotherstudentsarealsonotsubjectedtothesametreatment.

• Ifyouarenotsatisfiedwiththewayinwhichyourcomplaintwashandledyoumaytakeittoanoutsideagency,suchastheHumanRightsandEqualOpportunityCommissionortheAnti-DiscriminationBoard.

Allcomplaintswillbedealtwithseriouslyandsympathetically.Confidentialityandprivacywillberespectedatalltimes(pleaseread‘ComplaintsandAppeals’section).


WorkplaceHealthandSafetyWorkplaceHealthandSafetyisdesignatedtoprotectstudentsfrominjuryandillhealth.Trainershaveresponsibilitiesforthesafetyofallpersonsintheircharge.Theywillactivelytakestepstoidentifyhazards,whichcouldcauseharmandtakepromptactiontoremoveorcontrolthem.

Studentsmusttakecareoftheirownhealthandsafetyandthatoftheirfellowstudentstotheextentoftheircapabilities.Thismeansyoumustfollowallsafetyrules,proceduresandinstructionsoftrainersorotherstaffduringyourdaytodaytraining.

Finally,ifyousee,noticesomethingbroke,damagedorunusable,bringtotheattentionofanCHPSchoolofHospitalityemployee.

DisciplinaryProcessDisciplinaryactionmaybetakenwhenthebehaviourofastudentisdeemedasunsatisfactorywithintheguidelinessetbyCHPSchoolofHospitality:

• Wherethereisanybreachintheexpectedbehaviour,thestudentwillbefirstlycounselledbytheTrainer/Assessor;or

• IftheunsatisfactorybehaviourcontinuesorisrepeatedthentheTrainer/AssessorwillreportthemattertoseniormanagementofCHPSchoolofHospitalityfordisciplinaryaction.

AlcoholandDrugsAlcoholanddrugsuseimpairsperformancewithtrainingandwillnotbetoleratedatCHPSchoolofHospitality.Studentshaveadutytotakereasonablecarefortheirhealthandsafetyandthatofothers.

StudentCounsellingOuradministrationisyourfirstcontactpointforassistance.Theadministrationstaffwillbeabletodirectyoutothemostappropriatepersonororganizationtohelpyouwithyourproblems(e.g.legal,counsellingetc.).Youmaycontactouradministrationstaffbyemail:[email protected](02)9590025.

Wewishtoensurethatallstudentsaresupportedintheirstudiestothefullestextentpossible,thusanyonewhoisexperiencinganydifficultieswiththeirstudiesshouldseetheirtrainer,orcontacttheadministrationstaff.

StudentsseekingadviceonWelfareorGuidanceonothermattersmaymakeanappointmentatanytimetoseeRTOManagerforfreeadviceandguidancerelatingto:

• Maximisingyourattendanceandattentioninclass;• Managingyourtime;• settingandachievingyourgoals;


• motivation;• waysoflearning;• copingwithassessments;• lookingafteryourself;and/or• academicprogress

StudentSupport,WelfareandGuidanceServicesAdviceStudentsareabletoaccessanindependentmediatorasanadditionalsupportservicetoassistinproblemresolution.Thefollowingcontactsareprovidedforsupportofstudents：

• AustralianTaxOffice http://www.ato.gov.au• CommonwealthofAustralianLaw http://www.comlaw.gov.au• DepartmentofEducationandTraining http://education.gov.au• AustralianApprenticeshipCentres http://www.natinfo.com.au• AustralianIndustrialRelationsCommission http://airc.gov.au• WageNet http://www.wagenet.gov.au• HumanRights&EqualOpportunityCommission http://www.hreoc.gov.au• OfficeoftheFederalPrivacyCommissioner http://privacy.gov.au• AustralianDrugFoundation http://adf.org.au• Quit(Smoking) http://quit.org.au• NSWSmartandSkilled http://smartandskilled.nsw.gov.au• Centrelink http://www/humanservices.gov.au

Studentsarealwaysencouragedtoseektheadviceoftheirtrainer.

SafetyandEmergency

FirstAid• FirstAidKitislocatedattheAdministrationoffice• AdministrationwillprovideyouwiththenameoftheFirstAidOfficer

IntheeventofastudentrequiringFirstAid,atrainerormemberofstaffwilladministerFirstAidandthestudentmustcompletetheIncidentForm.Shouldmedicationberequired,studentswillbereferredtotheirownGPornurseforadvice.Inthecaseofanemergency,staffwillcallanambulanceandstaywiththestudentuntilitarrives.


EmergenciesAcopyoftheEmergencyProceduresinCaseofFireandEvacuationisondisplay.Ifthereisafireonthepremisesyoumusttellthestaffthereisafire.

Signal

Tellthestaffthereisafire.Thestaffwillcall000ifitissafetodosoandprovidedetails:

• Nameandaddress• Locationoffire• Whatisburning• Staffperson’sname

UpontheDirectionofthestaff

VENTILATION:StopventilationbyclosingdoorsandwindowsEXTINGUISH:Putoutfireiftrainedinuseofafireextinguisherandiffireiscontainable

EvacuationProcedure:

• Donotenterthefirearea• Evacuateallwalkingpeoplefirst,wheel-chairedpeople,thenstaff• Followexitsigns• Checkalltoilet,rooms,ifitissafetodoso• Everyonemeetatalocationdesignatedonthewallchartdisplayed

Youarerequiredtofollowanyinstructionsgiventoyoubythestaffinthecaseofemergency.

Ifyouhaveanyinjuryordisabilitythatlimitsyourmobility,evenifonlyforashorttime,pleaseinformthetrainerwhowillassignanotherstudentorstaffmembertoassistyouinanemergency.

smart and skilled student handbook - chp rsl

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