Services2Gether ProjectLouise Cornell, Norfolk County Council

What is Services2Gether?

• Improving the ease at which people are able to access public services

• BY:– Understanding what the community needs– Working together to improve access

• Targeting isolated rural communities without fixed services and poor public transport links

How do we improve access to services in isolated communities?

• Understanding what people want & determining partner support

• Targeting communities• Developing a service package for each• Delivering the service

Understanding what people want and determining partner support

• Feasibility study carried out• Significant interest from partners in pursuing the

idea of ‘working together’ to improve access • Potential to reduce provider costs• Can provide a social cohesion function• Communities like services to be provided locally• Especially keen on something that fills an

information / advisory role within the community

Targeting communities

• Evidence based– Lack of services provided locally– Poor public transport links to larger settlements– In the most deprived 40% of areas nationally according

to the Index of Multiple Deprivation– At least 7% of households without a car– A potential venue (eg community building) for service

to be provided from

Titel

• Tekst

1. Mapping customer / service data

Titel

• Tekst

2. Profiling customers to identify most in need

Developing a service package for each community

• Using existing customer data to refine service provision

• Engaging the community to develop a more indepth profile & filling any gaps

Delivering the service

• Data profiling will help direct marketing activities• Developing feedback mechanisms to keep this

profile fresh and ensuring it can be used beyond the project

Louise CornellLouise.cornell@norfolk.gov.uk

01603 223266