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SMART NATION
a practical approach
Dorcas
Director, Strategic Planning & International
Government Technology Agency of Singapore
(GovTech)
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
About Singapore
719 km2
Land area
2
5.54 mil
Population
96.7%
Literacy Rate
US$72,711
GDP Per Capita
16 66
Government Agencies
144,000
Public Sector Officers
Sources: Singapore Department of Statistics, Singapore Government Portal www.gov.sg & Public Service Division www.psd.gov.sg (Q2, 2016)
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
The unfolding journey of Smart Nation
3
A vision to create better
living, more
opportunities and
stronger communities by
harnessing technology
A computer
on every desk
Deliver
services
online
Integrate data,
processes and
systems
From “Gov-to-
You” to “Gov
with-You”
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Smart Nation is about serving our people using
technology & data
demand
driven
outside-in
supply
driven
inside-out
citizen
centric
govt.
centric
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Smart Nation
Smart City Systems Smart Citizen Involvement1 2 3Digital Government
Putting in place the
to operate
a Smart City
Deliver
to
citizens to create useful
applications themselvesKe
y Th
rust
s
Integrated, user-
centric digital
experience for
citizens
Optimizing
limited resources
with digital
Leveraging digital
communities to serve
and augment
government
Citizen-centricity OptimizationCommunities
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Citizen-centricity - Bringing greater convenience to
individuals and entities
http://www.myinfo.gov.sg
MyInfo - Consent driven, single platform to manage the use of personal data for online
transactions.
7
Public services should be convenient, responsive and seamless.
Footpath
State land
Canal
Foot-bridge
Park connector
Citizen-centricity - Simplifying Services for Our Citizens
Smart phone app and integrated system to facilitate joint solutioning & cross-agencies analytics to drive better sense-making among agencies handling municipal services
OneService@SgCoordination of Municipal Services
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.Source / Photo credit: Insert text here
8
Optimization - Beeline - using data to optimize
infrastructure in a complex urban environment
Members of the public can submit
suggestions for potential routes
Identify areas that were poorly served
by public transportation
Optimized for profitability to ensure
economic viability
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
registered
responders
responses to
cases
Communities - Mobilize resources to build stronger
digital communities
10
MyTransport.SG (LTA) MyResponder (SCDF)
Feedback on
road defects
and issues
Police@SG (SPF)
Respond to
appeals for info
on suspects or
missing persons
Feedback on
environmental
issues
Snap@MOM
Feedback on
workplace
safety issues
Suggest a Book (NLB)
Suggest new
books to buy
myENV (NEA)
Respond to calls
for emergency
medical attention
Communities - Leveraging & Encouraging Crowdsourcing
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Communities– Open Data, APIs and Platforms
• Visualisations can be reused by agencies for
From as many data as possible to
, through the
active use of charts and articles
• Developer Portals with APIs - one stop access
to real-time APIs from different government
agencies
11
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Digital Inclusion- Silver Generation
The Silver Infocomm Initiatives seek to bridge the digital divide
among seniors aged 50.
Silver IT Fest
Silver IT Care
Silver Infocomm Wellness Ambassador
Silver Infocomm Junctions Silver Infocomm Hotspots
Intergenerational IT Bootcamp
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Digital Inclusion- Disadvantaged groups
To help create a all-inclusive digital society, we have initiatives to help
disadvantaged groups.
• Enable People with Disabilities through Infocommand Assistive Technology (Enable IT) Programme
• Affordable internet access, includes computing devices and connectivity plans.
• iNSPIRE Fund Scheme• PC-Bundle Scheme
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Singapore has done well so far…
14
INTERNATIONAL
DOMESTIC
Digital Government
Study 2014
1st1st
WEF Global
Information
Technology Report
2016
UN
eGovernment
Survey
2016
Annual e-
Government
Perception Survey
2015citizens
are satisfied
with the quality of
government’s e-
servicesbusinesses
96% 95%
1st4th
1st
Copyright of GovTech © Not to be reproduced unless with explicit consent by GovTech.
Singapore Cooperation Enterprise
• Focal point of access to Singapore Public Sector expertise.
• Presence in over 30 countries in 3 key regions (Asia, MENA, Latin America and Sub-Sahara Africa)
• In the area of E-government, SCE provides advisory and technical expertise to implement in e-Gov services to improve efficiency in GovtServices.
• Visit www.scp.gov.sg for more details.