smartconnect-corpintro
DESCRIPTION
Suite of services for global players for their GTM operations in India & emerging markets in ASEANTRANSCRIPT
© SmartConnect Technologies. All Rights Reserved © SmartConnect Technologies. All Rights Reserved
SmartConnect Technologies
Corporate Overview
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Corporate Snapshot SmartConnect Technologies
Genesis – 2010 (India/Dubai/South Africa)
Focus on Unified Information Management across channels/verticals
Blended shore delivery models
Full-fledged “managed-services” offering across portfolio
Specializing in delivering “Extended Services”
Strong financial backing
Management Team Worked with many of the top technology companies
Implemented several ‘Product Lifecycle Management’ and services deals
Structured and managed JVs and partnerships global organizations
Set-up Indian offshore operations for various US tech-majors
Over 100+ years of collective Unified Interaction Management solutions experience across BPO/BFSI/Retail/Telco etc
Architect & Deploy - Private-Cloud/Virtualization
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Management Team Srikanth SESH – Founder & CEO
Over 20+ experience in TMT space, 10+ years of entrepreneurial ventures’
Led various start-2-growth ventures successfully
Involved in various funding rounds over $10m for various start-up ventures(recently Jafco Asia-Consilium)
Instrumental in setting up Indian operations of Genesys/Greenplum/Premiere Global Services thru a BoT initiative (iSmart Panache) – TechSupport, Professional Services, University etc.
Instrumental in the BPO-led GTM initiatives of Genesys suite in 2007, spearheading the TDM-2-IP solution transition
Involved in introducing rapid-deployment of CC solutions, virtualization & cloud-computing for enterprise rollout of contact-center
Led successful GTM of Genesys practice thru Consilium, awarded best-JAPAC partner in 2009
Entrepreneur (4 start-ups), builder (3 M&A/JV’s) and change agent (5 turnarounds).
Melvin Mathew – Director Over 15+ years of entrepreneurial venture
Seasoned expert in BFSI verticals, across multi-channel solutions delivery
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Global Outsourcing -
Overview
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Software Value Chain
Market
Identification
Product Design &
Conceptualization
Professional
Services
Customer
Support Product
Engineering
Sales &
Marketing
Identify
Target
Markets
Determine
Products and
Services to
Sell
Define
Distribution &
Channels
Conceptuali
ze
Design
Prototype
Beta
Evolution
Dev /
Sustenance
QA
Release
Engineering
Porting
Product
Extensions
Demand
Generation
Presales
Support
Contract
Renewals
Distribution
Deployment
Integration
Adaptors
Reports
Performance
Migration
Level 1&2
Technical
Support
Patches
End of Life
Escalation /
Resolution
Selling licenses continues to be challenging
Long sales cycles, Fiercely competitive, High COS
Maintenance revenue/ model is under pressure
Significant bottom line impact (most profitable revenue), Customers perceive that they are receiving
very little value for level of spend, Upgrades are painful and costly
Professional services model
Focus shifting toward high value services to most strategic / highest value clients , Increasing pressure on
metrics (Revenue, GM, Contribution margin, etc.) related to licenses
Software companies have begun to leverage outsourcing but still very limited
Most outsourcing has been related to R&D, Implications need to be viewed beyond just labor arbitrage,
Fundamental impact on the business model
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Approach: Tactical to Strategic
Today Tomorrow
Focus Engineering Impacting The Value
Chain
Development, Sales,
Professional Services &
Customer Support
Competency Technology Skills Understanding of
Customer Business
Maximize impact on software
company business model
Approach Fragmented and
Tactical Outsourcing
Extending Client’s Vision,
Capability and Reach
Support client’s business as an
extension of its internal team
Impact Cost
Productivity
Revenues
Profitability
Customer Satisfaction
Increase productivity of US
resources. Help generate
revenue through new products,
services and channels
Vehicle Offshore Vendors Strategic Partners with
Offshore Capability Commitment to Quality
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Extending the Value Chain
Market
Identification Product Design &
Conceptualization
Professional
Services
Customer
Support Product
Engineering
Sales &
Marketing
Identify
Target
Markets
Determine
Products
and Services
to Sell
Define
Distribution
& Channels
Conceptuali
ze
Design
Prototype
Beta
Evolution
Dev /
Sustenance
QA
Release
Engineering
Porting
Product
Extensions
Demand
Generation
Presales
Support
Contract
Renewals
Channel
Enablement
Deployment
Integration
Adaptors
Reports
Performance
Migration
Level 1&2
Technical
Support
Patches
Escalation /
Resolution
Extended Services Center
OPEX Impact Revenue Productivity Customer
Satisfaction & COS
• Customer Segmentation
• Interoperability
• New Platforms
• End of Life
• New Services
• Technology Integration
• New Markets
• Mutlti-channel
customer support
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Competitive Landscape
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High Value Solutions - Hi-Tech Firms
Significance of Impact
Degre
e o
f Part
ners
hip
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SmartConnect Differentiators Hi-Tech Market/ Emerging Technologies – Premium Space
Opensource/ SOA
Mobility/Wireless/Telecom
Appliances DW/BI
High Value Solutions – Premium Rates Extending the Value Chain
Expanding the Reach
Continuous Innovation
High Leverage Relationships – High Growth Global partnerships – India, APAC, Middle East, Africa
Shared risk and reward - Grow with Client’s Growth
Scalable Infrastructure - State of Art Labs
Equity investments
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SmartConnect Services
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Extended Services
Center Flexible Cost Structure
Globally Deployable
Depth of Skills
Lower Attrition
Customer
Satisfaction
Sales
Support Services
Lead Generation
Contract Renewals
Presales
On Demand
Emerging
Market
Services
Extended Services Center (ESC)
Implementation
Support Services Performance
Integration
Migration
Reporting
Engineering
Support Services
QA
Custom Releases
Expanded Platforms
Technical
Support Services
Defined Customer Set
Enable the Channel
SE Productivity
Custom Releases
Strategy
Services
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SmartConnect Services Strategy Services
4 week interactive exercise using EBET methodology
Educate on the impact of global sourcing – the risks and opportunities
Assess current state, benchmark with leading practices
Define the future vision, business case and prioritized execution plan to maximize the strategic benefits of global sourcing
Integrated Customer Support Services (TIES) Technical Support Services
Leverage high end tech support at low cost
Implementation Support Services
Certified implementation resources available on demand globally
Engineering Support Services
Leverage outsourcing to increase time to market
Sales Support Services
Focus on sales productivity and effectiveness
Emerging Market Services Help develop and implement strategy for pursuing business in emerging economies
Distribute, implement and support products
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Prioritized Initiatives
Consolidated Roadmap Steady State
Pilot/ SLAs
Best
Practices
Knowledge Transfer
Right Relationship
Offshore Landscape
PARTNERS
Inte
ractio
ns
Inte
ractio
ns
Knowledge Transfer
Business Objectives
Program Objectives
Examine Establish Transition Blueprint
Do we have a solid
understanding of
outsourcing?
How does it apply to
us?
Are we approaching
outsourcing
strategically?
What are our
business goals for
outsourcing?
Do we have a
customized and
prioritized roadmap of
offshore initiatives?
Do we have risks and
quantifiable benefits
clearly laid out?
Are we minimizing
short and long term
risk and maximizing
value?
Do we know which
country, state,
location and vendor to
go with?
Is BOT, JV, DJV or
partnership model
right for us?
Have we stress tested
our contract for
unforeseen
eventualities?
Do we have the SLAs
clearly defined?
Is our transition
methodology
efficient?
Do we have a robust
ongoing program
management
methodology?
‘EBET’ Methodology
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Why SmartConnect? India-based company
Focused on Technology Sector
Commitment to excellence in blended shore delivery
Similar definition of excellence, quality, responsiveness and commitment
Extending Your Organization Shared vision, management and execution
Buyback option
Extended Services Model TIES (Tech Support, Implementation Support, Engineering Support, Sales Support)
Operate as an extension of you - shared vision, management , and execution
Build to Suit
Competitive advantage- 24X7 capability
Investing in Success Knowledge Transfer at “No Charge”
Goodwill
Extended Services Center (People, Processes, Infrastructure)
Depth of experience Consultative approach, fundamental impact on business model
Impact on top line as well bottom line
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Why SmartConnect !!! Impact on revenue and cost
Fundamental impact on business model, consultative approach
Expanded presence (India/Middle East/Africa)
Scalable array of value added services (TIES- Tech Support,
Implementation Support, Engineering Support, Sales Support)
Rapid implementation
Operational in 90 days
Technology leverage
Services with software leverage
Provide best of breed technology in blended shore model
Fully scalable “Extended Services Center” model
People, Processes, Infrastructure
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We Serve !!!!
Key clientele served by the team members over the last few years
across various technology consulting projects
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Business Partners
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Questions !!!
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SmartConnect Orchestrate | Channelise | Unify
© 2010-12 SmartConnect Technologies. All Rights Reserved.
The information herein is for informational purposes only and represents the current view of SmartConnect Technologies (and its associates/group companies),
as of the date of this presentation. Because SmartConnect must respond to changing market conditions, it should not be interpreted to be a commitment on the
part of SmartConnect, and SmartConnect cannot guarantee the accuracy of any information provided after the date of this presentation.
SmartConnect MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© SmartConnect Technologies. All Rights Reserved © SmartConnect Technologies. All Rights Reserved
Srikanth SESH
Call: +91.98197 12091