Smarter Government

<<insert…………Introductory Video here>>

Agenda

How do I get Started

Examples Smarter Water, Health, Transport, City Operations

What is a Smarter Government?

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CHANGING DEMOGRAPHICSMedian ages are rising in the developed countries of Italy, Germany and Japan, but dropping in developing ones such as India.

RISING ENVIRONMENTAL CONCERNSSocieties and governments are becoming more attuned to what the earth can provide and what it can tolerate.

GROWING THREATS TO SOCIAL STABILITY AND ORDERFrom terrorism to armed conflict to pandemics to natural disasters, the character of threats is changing.

ACCELERATING GLOBALIZATIONCountries and societies are becoming more economically interdependent across social, political and cultural boundaries, as illustrated by current economic conditions.

EVOLVING SOCIETAL RELATIONSHIPSToday, governments are expected to deliver results and value through secure, private services that are available anywhere at any time.

EXPANDING IMPACT OF TECHNOLOGYThe adoption of the Internet is remaking the landscapes of business, healthcare and government.

Smarter Government: a response to global demand

…… is one that integrates technology into a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains.

Pike Research

A Smarter City ….

Smarter Cities 21st Century Government: Integrated across Multiple Domains

<<insert………… predictive crime analytics here Video here 23 sec >>

…… is one that integrates technology into a strategic approach to sustainability, citizen well-being, and economic development ……… but also stressing the importance of integration and interaction across multiple domains.

Pike Research

A Smarter City ….

has moved from… Reactive to Predictive to Proactive: Applying advanced analytics and industry expertise at all levels of the organization to more precisely predict - and continuously act on - risks and opportunities.

Municipalities lose as much as 20% of their

water through leaks.

A blackout in the Northeast of the US affected over 55

million people.

More of the Same is Insufficient: Proactive Action

A major traffic jam in China caused gridlock for 60 miles

and lasted ten days

Water Transport Energy

Example: Leveraging Information: Intelligent Transport

Needs to Outcomes: Smarter Citizen Services Maximizing the social & economic return on investment

Intake &

Enrollment

Referral

Inte

grat

ed

Serv

ice

Del

iver

y

OutcomePlan

Social Context

No Wrong Door

Integrated Case

Management

Outcome Managemen

t

SOCIAL and ECONOMIC POTENTIAL

Benefit Planning

& Selection

Screening &

ApplicationLife Event Manageme

nt

Needs-Based Triage

Financial Management

Provider Management

Participant Management

Evidence Management

Eligibility & Entitlement

Finance

Shelter

Safety

Education

Food

Health

Disability & Workers’ Comp.

Public Health

Family Services

Social Assistanc

ePensions

Employment

Services

Outcome Identificati

on Service Provisionin

g

Outcome Evaluation

Non-GovernmentOrganizations (NGO)Government Agencies

Providers

Client

Life Events

Needs

Non-Government OrganizationsCBOs and Service Providers

Government Agencies

Outcome Planning

Smarter Citizen Services

Smarter Citizen Services

Smarter Citizen Services

What if a diverse city council could become more efficient and better accomplish its political promises?

• Cognos® 8 Business Intelligence“The implementation of a robust, comprehensive and integrated performance management system to support our new management model helps the city administration to be more effective and transparent. This has given us a better view of the areas where we should focus our economic and operational efforts in order to make the city a better city for everyone.”

City Hall needed to create a more efficient management reporting process to streamline measures and indicators, analyze data, and allow for the exchange of cross-functional information exchange.

The Opportunity

The Council of a Large Spanish City

What Makes it SmarterThrough a robust, comprehensive performance management and reporting tool, City Hall can now ensure that its new strategy is enforced and aligned with all sectors, districts, institutes, and autonomous organizations throughout the city. Dashboards include more than 2,500 measures that are defined and linked to strategic objectives, which enables the council to assign municipal budgets based on key performance indicators. As a result, the city is better able to accomplish political promises made to its citizens as well as to become a more attractive city for tourists, companies and investors.Real Business Results• Enabled municipal budgets to be driven by performance measures and mandated strategic objectives

• Established a common framework to align all city services with the new strategy

• Allowed for strategies and targets to be evaluated on regularlySolution Components

After introducing a new “Direction by Objectives” and “Budget by Programs” model, the council of a large city in Spain establishes a real performance management solution.

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Engaging People: Dubuque Smarter City Living Laboratory

http://www.youtube.com/watch?v=mBSVITlkiBw

Smarter Healthcare: the digital Hospital

Smarter Healthcare: Integrating across the Community

Smarter Healthcare: Integrating across the Community

<<insert………… Rio Smater City Video here 2 mins >>

Intelligent Operations CenterPredictive Systems

Modeling & Simulation

DirectivesKPI’sAlerts

Event Rules Workflows

Gateway Gateway Gateway Gateway

GIS Information

Services

Semantic Models

Gateway

Other Feeds:WeatherCitizensHealth

FinancialsHospitals Civil DefenceFire AmbulanceSurveillance

Service Bus

City Archives

Intelligent Operations: One platform for City Operations