Smarter PeopleSmarter Processes

Smarter Receivables

moretonsmith.com

Founded in 1994

Headquartered in London, United Kingdom

Part of Marston Holdings Limited; one of the UK’s largest providers of outsourced collections services to the public and private sector

Collecting debt in 25 languages

Managing litigation and insolvency processes in the UK and abroad, with the benefit of selected partners in over 120 countries

Assessed and accredited by the Chartered Institute of Credit Management (CICMQ status)

£3 billionmanaged

640clients across 120 countries

25languages spoken

Our mission at Moreton Smith is to deliver on our promise of Smarter Receivables™. For the past 20 years, we’ve been helping businesses in the UK and worldwide to manage their credit control and debt recovery processes; delivering excellent results by leveraging our expertise.

01 About us

moretonsmith.com

Overview Moreton Smith achieves results by leveraging its experience of working with a range of businesses in diverse industries, including a number of Fortune 500 organisations.

We work with clients to understand objectives and service level expectations, so that we can design a process to achieve the desired results. During the client take on process, we will look to benefit from your experience and to take this to the next level; either by bolstering your resources or applying technology that you would otherwise need to invest in.

Moreton Smith; all the tools you need for efficient and cost-effective bad debt management, in the hands of experts who know how to use them

SmarterReceivablesManagement

Founded in 1994, audited and accredited to CICMQ (Quality in Credit Management) standard

Employs over 50 staff in Central London, supported by contact centre team in South Wales

International reach, with 26 territories serviced from UK and partnerships with DCA’s and solicitors in 120 countries

02

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Services

Our professional team can:

Represent your brand and prompt payment from valued customers as part of a white-labelled or ‘customer focused’ credit control process

Recover prompt payment for overdue debt under the Moreton Smith brand

Smarter Receivables Management

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Litigation Process

Management

Outsourced Credit Control

Debt Collection

Reduce the costs and the complications of managing different legal and enforcement partners

Build, manage and review all workflows and escalations to ensure optimal recoveries

First party credit control We provide expert credit control functions for UK-based customers and in all common export markets. Whilst we’re great at collecting debt, we understand the critical difference between this and replicating a credit control process in a way that strengthens your customer relationships. We provide a flexible, transparent and effective resource that provides extra bandwidth when you need it.

Collectors briefed on your brand and approach

Hybrid models to help bolster internal resource

Branded correspondence, digital letters and dedicated phone numbers with all calls recorded

Real-time reporting and dashboards to monitor performance

Payment technologies linked to your merchant account

Efficient query management

Third party collectionsOur people are backed by industry-leading technology; bringing efficiencies to the debt collection process that help us deliver better results. Whether your ledgers are in need of an ad hoc ‘clean- up’ or a more regular campaign to help you stay on top of business objectives, Moreton Smith has the experience and resource necessary to recover more, more quickly, for less.

Automated escalation from credit control – internal or external

Consistency of approach

Proprietary payment data and international credit information allows us to assess propensity to pay

Complete visibility via Moreton Smith portal service

Full management of legal and insolvency processes where accounts require escalation

Whether you’re looking for temporary credit control support, or a permanent partner to help with escalated recoveries, we will work with you to design and deliver an effective process

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Managed Legal and Insolvency servicesMoreton Smith has a unique understanding of the legal services market. We have spent over 20 years refining our panel of legal service providers in order to deliver the best results for our clients. We have identified providers with unique funding models that allow us to deliver on a ‘no success no fee’ basis. We have partnerships with some of the biggest names in dispute resolution, in the UK and abroad.

Whether you need process driven, inexpensive escalation or the technical depth of knowledge necessary for handling high value claims, we can deliver.

Engaging Moreton Smith to manage legal and insolvency processes can help reduce costs; we’ll help you determine the right course of action and we’ll only pursue where there is a real prospect of recovery

An established network of lawyers and insolvency practitioners, built over 20 years, servicing more than 120 countries

Leverage payment on a no-win-no-fee basis, including winding-up petitions

Advice and recommendations on the most commercially astute legal options, on a case-by-case basis

Field Services: Judgment enforcement and statutory demand serviceAs part of the Marston Holdings group of companies, Moreton Smith has access to the resources of some of the UK’s largest enforcement businesses.

This gives our clients the flexibility to enforce judgments against goods in England, Wales and Scotland using Marston’s field resources and unique digital reporting technology. Within the group, we also manage the drafting and service of statutory demands.

Over 6,000 (employed and self-employed) agents, servicing debts from public (local authority and central government) and private sector

‘Pre-legal’ visits to help inform ‘next steps’ with regard to litigation

Unique digital field reporting technology

Body Worn Video technology

Process serving, pre-legal and post-legal (judgment enforcement) visits

Servicing UK mainland

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In-house servicing for debts for most common export markets via our multi-lingual contact centre in London

Escalation to our global network, where necessary

Efficiency and visibility–real time visibility into the collection teams’ performance, with bespoke reporting according to your requirements

International mediation and resolution meetings

Personal debtor visits

International specialistsMoreton Smith are specialists in international debt recovery. Our comprehensive approach to receivables management, along with our location in central London and our strategic partners in more than 120 countries across the globe, position us ideally to pursue debt in almost any jurisdiction.

When dealing with international debt, there’s no substitute for native language skills or for understanding local culture.

Our language capabilities and our excellent account management team allow us to centrally manage all of our international strategic partners from our London office, without losing control or absolving responsibility once matters are transferred for action in another jurisdiction via our partners.

We regularly review the performance of our partners to ensure that they can deliver according to our clients’ expectations.

This combination of in-house language capabilities and account management, cultural awareness, legal knowledge, and local representation is a rare and powerful proposition

USA 57%

ASIA 73%

EMEA 75%

UK 83%

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Because receivables management is our business, we make sure that our systems keep track of the latest technologies to help us manage your debt portfolio with the focus it needs.

Working with Sidetrade, we have developed a system that implements workflows for the different activity types in the collections process. We can automate letters and digital letters that allow customers to reply with queries and promises of payment. Calls are scheduled at intervals designed to complement dunning cycles and we offer a range of payment methods.

Our system allows us to append credit reference agency data and help profile customers according to risk and propensity to pay; helping us manage your portfolio efficiently at lower cost to our clients.

One of the key benefits of the system is the transparency it offers. Clients have the ability to track our activities in all cases and benefit from management information on the key metrics. These reports can be customised and shared with web-hosted links to live data, so you’ll always have the current position at your fingertips.

This level of visibility helps us manage the service we provide to our clients and highlights opportunities to re-model and improve the process.

Our technologyOne of the biggest challenges for our clients is having the right technology in place to manage the collections and recovery process. Managing bad debt can often be low on the priority list for large and enterprise businesses, which can result in a lack of investment in the technology needed to support the process of debt recovery in-house.

Our innovations in technology is what sets us apart and we’re constantly looking at ways to leverage systems to improve outcomes for our clients

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03 Engineering success -A case Study

2. Aged accounts – escalating to ‘third party’ recoveriesWe agreed a commercially attractive commission agreement for recovery of debt beyond 60 days, with the benefit of our experience of working the debt at credit control stage.

This allowed our client to focus upon resolution of queries from the credit control process and on recovering the high value and key customer debts; focusing limited internal resources in the right places.

3. Fully-managed litigation Our in-house process was supported by a further escalation to our partners in local jurisdictions, with the client benefitting from competitive pricing and reduced management costs for the regional supply chain.

With the benefit of our knowledge of the legal process in international markets, we were able to advise the client and help to navigate the local debt recovery and litigation processes.

A Fortune 500 client was a case in point. This fulfilment house had a European subsidiary that continued to underperform on bad debt recovery. Of global customers, 80% of debts were in Europe, with 60% of these being at greater than 90 days past. After consultation with senior stakeholders, we proposed a blended approach

1.First party collectionsSince the ledger had been neglected for some time, our first recommendation was to work on a fixed fee per file basis to help qualify the ledger and increase awareness of the invoice terms.

During this period, we established contact with customers on a white-labelled basis; flushing out queries, reducing delinquency and re-educating the customer base. At the end of this period, we agreed strategies with the client for any balance remaining. This initial part of the process is focused on qualifying the debt, understanding the objections and delays in payment and informing the next part of the process.

At Moreton Smith, we recognise not only that our clients’ attitudes to collection can vary, but that their individual customer circumstances can vary too. To demonstrate how we approach collection strategy on a client-specific basis, let’s look at a recent client on-boarding exercise:

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MoretonSmith is a great company to work with. I have rarely worked with a more flexible team who are prepared to listen to client ideas and understand our business

Group Credit Director, Hitachi Europe Ltd

When I became Head of Credit I inherited the services of MoretonSmith, along with those of another DCA. Over the subsequent months it became clearn that MoretonSmith were performing better and were able to provide a service that was better-suited

Head of Credit, Top Right Group

I would like to thank you for all of your help and support, liaising with you on a regular basis, I believe I’ve obtained a better understanding and I would really like to thank you

Credit Support Assistant, VF International Credit Group

Our testimonials

Moreton Smith specialises in providing a comprehensive approach to accounts receivableFor over 20 years we have been dedicated to helping our clients collect more of what they are owed more efficiently. We have consistently achieved this via a combination of cutting-edge collections technology and best-in-class collection services.

Collections management is about communication with your customers. They may choose to pay promptly, delay or dispute payment. The more effective the communication, the better the outcome.

We’re constantly modifying and improving our approach, and it’s constantly growing in intelligence.

Our in-house research and development team uses sophisticated statistical analysis to determine propensity to pay and actions required in order to deliver results.

We look forward to helping you drive the results you want from your receivables management process.

For more information, please contact

sales@moretonsmith.com; or give us a call on

(0) 203 780 2560

At Moreton Smith we strive to bring together the ultimate combination of people, process and technology. We call this Smarter Receivables.

Our mission: Smarter Receivables

04 Our Mission

moretonsmith.com

MoretonSmithCentral point

45 Beech StLondon

EC2Y 8ADUnited Kingdom

+44(0)20 3780 2560sales@moretonsmith.com

moretonsmith.com

Smarter Receivables