smarter retailing dilip popat managing director, emea retail industry unit microsoft corporation...
TRANSCRIPT
Smarter Retailing
Dilip PopatManaging Director, EMEA Retail Industry UnitMicrosoft [email protected]
Agenda
People at the coreUpdate of Smarter Retailing Our Overall Direction In RetailPartnering for SuccessQ&A
Business Growth
The Role of People
The Role of Software
The Role of Microsoft
People are the critical differentiator for Retailers
The Vision, Strategy and Blueprint For Leveraging The Shift To The Edge
VisionStrategy
Blueprint
We will facilitate integrated innovation
at the edges of the retail enterprise and
enable retail solutions that allow our
customers to be agile in an ever-changing
landscape
Enable retailers to fundamentally
change the rules of the game in the store environment through visionary
technology leadership
SmarterSelling
SmarterOperations
Smarter Shopping
8
Industry Focus
Leveraging the power of the platform to meet industry requirements
Building strong eco-system of industry partners
Building industry expertise to address customer business needs
Smarter Shopping
Microsoft Smarter Retailing SmarterSelling
SmarterOperations
Consumers Supply ChainStore
DevicesDevicesInformatiInformationon PeoplePeople SystemsSystems
In-StorePromotionServices
Store LaborManagement
Services
StoreManagement
Services
Smarter SellingSmarter Selling
InfrastructureInfrastructure
Connecting Consumer Interaction And Decision-making With Enterprise Information And Capabilities
Smarter OperationsSmarter Operations
Reports andMetricsServices
StoreInventory
ManagementServices
CustomerInteractionServices
SalesServices
ChannelCoordination
Services
StoreExperience
Services
Smarter ShoppingSmarter Shopping
Customer Insight ServicesCustomer Insight Services Data and Tech Management Services Analytic Services Real Time Services Location ServicesData and Tech Management Services Analytic Services Real Time Services Location Services
Central Office Integration ServicesCentral Office Integration Services
InformationInformation ExecutionExecution
Legacy
Smarter Retailing in Action : Some High Lights
275,000 POS Terminals in EMEA WEPOS launched with Pilots Many Enterprise Wins to transform Retailing
Major Customer References
Strong Ecosystem of Partners built This is our biggest RTC!.
First EMEA Partner Advisory Board June 2004 2nd Customer Advisory Board meeting in Feb 2004 Industry Momentum Building
Building Momentum in the Industry EPS and CIO Summits – 4 to 6 October, Lisbon
Manhattan Momentum – 4 to 6 October, Newport Wales
CIES Conference – 7 and 8 October, Paris
JDA/Microsoft events
7 and 8 October, Copenhagen
11 and 12 October, Stratford-on-Avon
14 and 15 October, Paris
EMEA Retail Technology Conference – 4 and 5 November, Barcelona
RAD Awards Dinner – 4 November, Barcelona
NRF Conference – 16 to 19 January, New York
Wincor World – 25 to 27 January, Paderborn
EMEA Retail Customer Advisory Board –1/ 2 Feb
Euroshop – 19 to 23 February, Düsseldorf
Global Retail Technology Forum – 9 to 11 March, Barcelona
Partner Advisory Board Meeting- June 2004
Analysts Day – June 2004
Windows CE 3.0Windows CE 3.0• Small-footprint, robust, high-performance next-Small-footprint, robust, high-performance next-
generation embedded platformgeneration embedded platform
DOS/Win32DOS/Win32*and other proprietary operating systems*and other proprietary operating systems
20002000
19991999
circa 1980/90scirca 1980/90s
19941994
20012001
20052005
Windows Vista (Standard)Windows Vista (Standard)FutureFuture
Windows Embedded for Point of ServiceWindows Embedded for Point of Service Industry-specific operating system from MicrosoftIndustry-specific operating system from Microsoft Supports POS for .NET enabling peripheral plug-n Supports POS for .NET enabling peripheral plug-n
playplay
Windows XP EmbeddedWindows XP Embedded Fastest adopted operating system in industries’ Fastest adopted operating system in industries’
historyhistory
ActiveStoreActiveStore A2A integration > now ARTS IXRetailA2A integration > now ARTS IXRetail Retail-hardened middleware > now Embedded Retail-hardened middleware > now Embedded
PGPGOPOSOPOS Now worldwide de-facto Standard for Now worldwide de-facto Standard for
industry-specific peripheralsindustry-specific peripherals
A decade in POS A decade in POS
20042004Windows CE 5.0Windows CE 5.0
Customer Success Stories Access and analyze real-time POS data
Over 50% more fraud cases detected
Windows XP embedded on 28000 POS Lanes
Multi-channel integration using Windows XP Mediacenter
Easy shopping using the remote control
Music Download service on a end to end MS Platform
Build and manage central data warehouse
”For the first time we’re actually on top of the business”
Gets Bigger and Better! RFID Item level tagging
.
French-based global hospitality player has rolled out an intranet
site through which employees around the world can collaborate.
Implemented three new store solutions utilizing the Microsoft .NET
platform and the Windows XP Embedded operating system a counter
weigh-scale solution, a hand-held order-picking device to facilitate home
shopping, and a kiosk solution
Norway’s largest grocery retailer became the first retailer globally to
deploy a point-of-service solution running Microsoft’s Point of Service
(WEPOS).
The Next Steps on the Journey
6%6%
21%21%
21%21%
45%45%
52%52%
56%56%
58%58%
0%0% 20%20% 40%40% 60%60% 80%80% 100%100%
Shareholder pressuresShareholder pressures
Sarbanes Oxley follow-upSarbanes Oxley follow-up
High staff turnoverHigh staff turnover
Vendor consolidationVendor consolidation
Customer intimacyCustomer intimacy
Real time visibilityReal time visibility
Capital constraintsCapital constraints
Source: 15th Annual Retail Technology Trends Survey conducted by RIS News and Gartner, March 2005
Key Retail Concerns Over The Next 3 Years
Store level IT investmentStore level IT investment
18%18%
Retail Sector Hype Cycle, Retail Sector Hype Cycle, 20052005
Technology Technology TriggerTrigger
Peak of Inflated Peak of Inflated ExpectationsExpectations
Trough of Trough of DisillusionmentDisillusionment
Slope of Slope of EnlightenmentEnlightenment
Plateau of Plateau of ProductivityProductivity
MaturityMaturity
Vis
ibil
ity
Vis
ibil
ity
Acronym KeyAcronym KeyCRMCRM Customer relationship managementCustomer relationship managementRFIDRFID Radio frequency identificationRadio frequency identification
As of July 2004As of July 2004
Collaborative Collaborative PlanningPlanning
Contactless Contactless PaymentsPayments
Corporate and Store Corporate and Store Business IntelligenceBusiness Intelligence
CRMCRM
Electronic Shelf LabelsElectronic Shelf Labels
In-Store WirelessIn-Store WirelessDeployment Deployment
(Customer Facing)(Customer Facing)
Labor Management andLabor Management andScheduling ToolsScheduling Tools
Markdown OptimizationMarkdown Optimization
MerchandisingMerchandising
Merchandising and Category Merchandising and Category Analytics and OptimizationAnalytics and Optimization
Multichannel Multichannel IntegrationIntegration
Price OptimizationPrice Optimization
Retail (Supplier) ExtranetRetail (Supplier) Extranet
Product Content Product Content and Data and Data
ManagementManagement
Promotion OptimizationPromotion Optimization
JAVA based JAVA based Based POS SoftwareBased POS Software
RFID (Case/Pallet)RFID (Case/Pallet)
RFID (Asset)RFID (Asset)
Biometric IdBiometric Id
In-Store In-Store Wireless DeploymentWireless Deployment(Store Operations)(Store Operations)
Mobile Mobile POSPOS
Global Data SynchronizationGlobal Data Synchronization
Digital SignageDigital Signage
Store task Store task ManagementManagement
POSPOS
Integrated Demand Integrated Demand and Replenishment and Replenishment
Planning Planning
KiosksKiosks
Self-CheckoutSelf-Checkout
Less than two yearsLess than two years
Two to five yearsTwo to five years
Five to 10 yearsFive to 10 years
More than 10 yearsMore than 10 years
Key:Key: Time to Plateau Time to Plateau
RFID (Item)RFID (Item)
Technologies of interest to MS
X Next-Generation Retail OS for POS
X RFID item
X In store customer deployment
X Promotion opt
X Mdse and Ca anal @ optim
X Rfid asset
X Markdown optim
X Global data sync
X RFID case and pallet
X Price optim
X Corp and store bus intel
X Multi channel integ
X Mobile POS
X CRM
Next Gen retail Next Gen retail OS for POSOS for POS
Solutions FocusSolutions FocusPoint of ServicePoint of ServiceSupply Chain MgmtSupply Chain MgmtEnterprise CollaborationEnterprise CollaborationBIBIMulti-Channel RetailMulti-Channel Retail
Deeper Relationships Deeper Relationships with Partnerswith Partners
Microsoft In Retail
Our Top 5 Priorities Remain Unchanged!Our Top 5 Priorities Remain Unchanged!
#3 In
dust
ry P
rior
ity S
olut
ion
Sce
nari
os
#3 In
dust
ry P
rior
ity S
olut
ion
Sce
nari
os
Job #1Job #1CustomerCustomer
Satisfaction!Satisfaction!
Job #2Job #2PartnerPartner
SatisfactionSatisfaction
#4 Retail Hardened#4 Retail HardenedWindows Embedded for POSWindows Embedded for POSBizTalk ServerBizTalk ServerRFID ServicesRFID Services
#5 Driving Standards#5 Driving StandardsOPOSOPOSARTS – IXRetail, UPOSARTS – IXRetail, UPOSGS1GS1EPCglobalEPCglobal
Global FocusGlobal Focus& Dedicated Team& Dedicated Team
PredictabilityPredictabilityLicensingLicensing SupportSupport
Smarter Retailing - focused Areas
Supply Supply ChainChain
ManagemenManagementt
Merchandise Merchandise ManagementManagementSupply Chain Supply Chain ManagementManagementPlanningPlanning
Enterprise Enterprise Business Business IntelligenceIntelligenceReal-time Real-time retailretailCustomer Customer Value Value AcceleratorAccelerator
BusinessBusinessIntelligenceIntelligence
Content Content managementmanagementCommerce Commerce managementmanagementPaymentsPaymentsCatalog Catalog managementmanagementDistributionDistributionMulti channel Multi channel integrationintegration
Multi-Multi-channelchannel
Information Information distributiondistributionTrainingTrainingInventory Inventory ControlControlHR accessHR accessStore financial Store financial reportingreportingStore Store manager’s manager’s workbenchworkbench
EnterpriseEnterpriseCollaborationCollaboration
Point of Point of ServiceServiceCustomer Customer servicingservicingInventory & Inventory & Order Order ManagementManagement
Point of Point of ServiceService
Microsoft Focus area in the past
Achieving Success Together
From Product Focus From Product Focus To To Integrated Innovation and Integrated Innovation and
InteroperabilityInteroperability
From Transaction Excellence From Transaction Excellence To To Relationship ExcellenceRelationship Excellence
From Technology Success From Technology Success To To Business SuccessBusiness Success
Next Big Bets in Smarter Retailing
Business IntelligenceBusiness Intelligence
Point of ServicePoint of Service
Supply Chain ManagementSupply Chain Management
Enterprise CollaborationEnterprise Collaboration
Base ArchitectureBase Architecture
Multi-channel RetailMulti-channel Retail
Engaging with Partners Develop joint value propositions
Industry Solutions focus Working with Industry mgrs Develop reusable assets
Develop sales and marketing plans Deliver Lighthouse wins as key References Market visibility through
events/Publications/PR
Agree Target accounts Align with account team Joint account plans
Evaluate and Review progress Wins Revenue
EMEA Retail Team
Dilip PopatManaging Director
EMEA Retail Industry Unit
Raquel GoldmannIndustry Manager
Collaboration
David BaileyIndustry ManagerIn-Store Solutions
Sandana Kichenane Industry Manager
BI / Multi Channel R.
David DobsonIndustry ManagerIn-Store Solutions
Willem HarringIndustry Techn.
Strategist
Natalie Edwards Assistant
Gary CookeMarketing Manager
Gerry CallananIndustry Manager
Supply Chain Mgmt