SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Step-by-step guidance to help you start a practice

Todd SweetserPartner Technology Solutions Professional

Microsoft US SMB

Steve DemingPartner Technology Solutions Professional

Microsoft US SMB

Welcome to SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Today’s Agenda

Overview of the Program

Program schedule & topics

Setting up and using Skype Meeting Broadcast

Setting up and using PSTN Conferencing

Resources and Support

Next Steps

SMB JumpStart

What is SMB JumpStart?

What you will get:

▪ Targeted weekly training webinars on specific technical topics.

▪ Hands-on independent learning assignments to help ensure engagement and

individual comprehension.

▪ Private Yammer Group to answer any questions you might have about weekly tactics.

This 4-week Program is designed technology professionals who are interested in supporting

telecommunications services delivered through Office 365.

SMB JumpStart: Cloud PBX and PSTN in Skype for Business

Engage with your fellow partners in the SMB JumpStart Private Yammer group

Questions? Email smbin@microsoft.com

Week 1 Week 2 Week 3 Week 4

Week’s Topic

Delivering an overview of

Office 365 Enterprise Voice

including Skype Meeting

Broadcast, PSTN

Conferencing, Cloud PBX,

and PSTN Calling. We will

also discuss the steps for

building a successful voice

practice including

establishing a voice

champion, adopting internal

use rights, and choosing an

internal project.

Setting up PSTN Conferencing and

Skype Meeting Broadcast

Demo:

• Activate Skype Meeting

Broadcast

• Setup & Use Skype Meeting

Broadcast

• License PSTN Conferencing

• Setup & Use PSTN Conferencing

Configuring the Cloud PBX and

PSTN Calling

Demo:

• License Cloud PBX & PSTN

Calling

• Acquiring & Assigning

phone numbers

• Place & receive a VoIP &

PSTN call

• Accessing Voice Mail

• Create an Auto Attendant

• Create a Call Queue

Pricing Review, Competitive

Landscape and Office 365 E5

Overview

Topics:

• Pricing review

• Upsell & Cross Sell

Opportunities

• Competition

• Devices

• Hybrid / Cloud Connector

• Resources

The more you engage, the more chances to win

As you participate in the JumpStart program, you will get entries into the

JumpStart Sweepstakes.

Gain entries as you participate in:

▪ Register for the series (1 point)

▪ Ask a question on Yammer (1 point/question)

▪ Homework assignments (email screenshot of completed work to

smbin@microsoft.com) (1 point/ HA)

▪ End of series survey (2 points)

Prize: 90-min session with an Office 365 Enterprise Voice Consulting Expert

➢ The top 2 point-earners will be selected as winners (the more entries, the higher

your chances)

Skype Meeting Broadcast

6

INTEGRATED

Engage & Share

Audience participates in the

social conversation with

Yammer and moderated

Q&A

Publish recording to Office

365 Video

SIMPLE

Sit Back & Watch

One-click join from the

meeting or reminder

Watch anywhere, on any

device

Control playback with DVR

SCALEABLE

Azure Media Services

Leverage the Cloud

Content composed and

rendered in the cloud

Streamed live from Azure

Media Services + CDN

Scales to 10,000 attendees

FAMILIAR

Produce

Event team uses Skype for

Business to produce the

broadcast

Content or camera sources

can be given focus as

needed

Broadcast Meetings in Skype for Business

Going BIG with MeetingsSkype for Business Broadcast

Maximum audience size 250 10,000

Presenter audio & video ✓ ✓

PowerPoint ✓ ✓

Desktop Sharing ✓ Coming soon

Attendee audio & video ✓

Audience Apps Whiteboard, Poll, Q&A Pulse, Yammer, Moderated

Q&A

Cloud based meeting recording ✓

Attendee DVR controls (pause, rewind) ✓

Available on-demand immediately ✓

Personalized meeting experience ✓

Post-event metrics ✓

Coming: Closed captions & translated

subtitles

Coming soon

Role What this person does

Organizer Creates the meeting request and invites attendees. Reviews meeting

reports

Producer

Manages the meeting sources (presentations, audio, video, and

PowerPoint decks), records the event, and posts the recording to

Office 365 Video

Event team member Participates in the meeting as a speaker or presenter

Attendee Watches the event online

“The Inner Meeting”

Azure Media ServicesSkype for Business

(Global Resource Forest)

Skype Meeting

Set up your network for Skype Meeting Broadcast

Meetings are scheduled through the Skype Meeting Broadcast Portal https://broadcast.skype.com

Provide a Meeting Title, Start Date and Duration

Define the Event Team

Select the Attendees and how they have Access

Anonymous, anyone with a meeting link can join

Secure, only listed attendees can join

Open, anybody from my company can join (by tenant)

Choose if the meeting should be recorded, available on-demand and Transcription& Translation Options

Audience Participation AppsApps can be added to the right and lower panel

Yammer Conversation

Microsoft Pulse

Q&A

Trouble Shooting and SupportA custom link can be provided for in meeting support

Custom Link for AttendeesLink to meeting related content, will open a new TAB

Event team members will join from a meeting invite send by the event team

Every broadcast meeting has a unique join URL

Sign in as event team member will launch the Skype for Business client

Special controls will appear for the event team members

The broadcast can be started only once and when ended a new broadcast needs to created

Content is uploaded by the presenters/producers and video feeds are added

The Producer selects the active camera, layout andif needed the content

“Start Broadcast” starts the broadcast

Once ended cannot restart

No rehearsal. Can be started only once.

Different behavior from normal client

Will start audio directly, no presenter action required

Earlier versions (Lync 2013 etc.) will not show producer controls

30 to 60 seconds delay (depending on client type) between what the presenter is doing and what the attendees hear and sees

Due to time it takes to convert to various codecs and distribute within the Azure Content Delivery Network

Presenters should consider the slight delay when for example give instructions to attendees

Yammer client or Bing Pulse, typical on separate PC, managed by moderator

The meeting stream is sent to all attendees

Layouts may vary, controlled by the event producer

Live or delayed viewing by using the DVR functionality

Broadcast is delayed by several seconds

Will appear on the right or bottom

Yammer Conversation

Bing Pulse

Q&A

A custom link can be provided for in meeting support

Link to meeting related content, will open a new TAB

DEMO: Skype Meeting Broadcast

23

PSTN Conferencing

58

1BSkype meetings held per year

38%Of global calling volume (minutes)

3BMinutes of calls, every day

#

#1Meeting provider, globally

1BSkype meetings held per year

38%Of global calling volume (minutes)

3BMinutes of calls, every day

1.25 300K79%

Numbers speak for themselves

1Forrester Total Economic Impact Spotlight Study. December 2016

Reported hours saved per week per worker using Skype for Business1

Companies that report improved communication using Skype conferencing1

Average annual savings in web conferencing costs (USD) 1

A sound solutionPSTN Conferencing

Setup in minutes

within Office 365

Easily setup and manage

infrastructure-free dial-in

audio conferencing from

the Office 365 admin portal

Reach across the

world

Provide dial-in from 90 countries

and 400 cities with 44 supported

Interactive Voice Response (IVR)

languages and dialects

Speak privately

and securely

Ensure privacy and security

with automatic updates and

upgrades, in addition to

unique IDs for every meeting

Set up conferencing effortlessly

Single-click, automatic configuration in minutes

Launch without added integrationor maintenance

Dial-in numbers and dynamic conferencing IDs are automatically included in outlook meeting invites for end-users

Financially backed SLA for a guaranteed 99.9% uptime

Patches, security updates, and upgrades are done without interruption

Unique conference IDs are automatically assigned to meetings

Back-to-back meetings are un-interrupted

Speak confidently

Connect with Microsoft’s global reach

Commercially available in 72 countries

Dial-in numbers for 90 countries and 400 cities

Dial-out support to 190+ countries

Interactive Voice Response (IVR) in 44 languages and dialects

For current list of available dial-in and dial-out countries, please visit our countries list

Speak securely

Hold attendees in

the virtual lobby

until admitted

Meeting organizer Attendee

Hear entry tones when

attendees dial-in to the

meeting

Leverage lobby to

“lock” meetings and

control who’s let in

Manage attendees

from the meeting roster

(mute/unmute), make a

presenter

Skype audio/video/web conferencing

Reach worldwide with PSTN ConferencingDial-in and dial-out options provide more connections

Skype for Business

online meeting

Attendees dial-in Via toll-free number

Dial-out to attendees International or PAYG countries

Attendees dial-in*

*For current list of available dial-in and dial-out countries, please visit our countries list**For a limited time, dial-out to 44 countries/regions are included in your subscription

Dial-out to attendeesDomestic or 44 Intl. countries**

“Call me at”requested by attendees

Meeting organizer

Included in E5 subscription PSTN Consumption required

Manage billing easily with PSTN Consumption

Consumption and pay-as-you-go support for value added services

Option to acquire dedicated toll-free and toll numbers

Pay-as-you-go for international calling

For current pricing, please visit PSTN Consumption billing site

Add one-

time funds

Turn on/off

auto-recharge

Setup auto-

recharge

amount and

threshold

Pay with CC

or EA Billing

DEMO: PSTN Conferencing

70

Set up in minutes

within Office 365

Reach all corners

of the globe

Speak privately

and securely

Complete your communications platform

Next Steps & Homework

94

SMB JumpStart Next Steps & HomeworkNext Steps Homework

Sign up for the SMB JumpStart Private Yammer

group

▪ Ask questions of the Microsoft team and your

peers

Set a weekly recurring calendar invite to block the

time to view each webinar session. We

recommend you attend one Webinar session per

week to optimize your program engagement.

Questions? Post them to our JumpStart Cloud PBX

and PSTN in Skype for Business Yammer group

and a technical expert will provide you a response

within 72 hours.

Prepare to use Skype Meeting Broadcast & PSTN

Conferencing Internally:

Skype Meeting Broadcast:

• Enable tenant for Skype Meeting Broadcast

• Schedule and run a Skype Meeting Broadcast as

Producer

• Join as an attendee on other devices or browsers

PSTN Conferencing:

• Setup your PSTN Conferencing

• Schedule a conference

• Run a conference

Questions? Join the SMB JumpStart Private Yammer group

Thank you

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and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond

to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after

the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.