Managing for GrowthManaging for Growth

Citigroup Smith Barney Investor ConferenceJanuary 26, 2005

Ken Lewis

Bank of America

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Forward Looking StatementsForward Looking Statements

This presentation contains forward-looking statements, including statements about the financial conditions, results of operations and earnings outlook of Bank of America Corporation. The forward-looking statements involve certain risks and uncertainties. Factors that may cause actual results or earnings to differ materially from such forward-looking statements include, among others, the following: 1) projected business increases following process changes and other investments are lower than expected; 2) competitive pressure among financial services companies increases significantly; 3) general economic conditions are less favorable than expected; 4) political conditions and related actions by the United States military abroad may adversely affect the company’s businesses and economic conditions as a whole; 4) changes in the interest rate environment reduce interest margins and impact funding sources; 5) changes in foreign exchange rates increases exposure; 6) changes in market rates and prices may adversely impact the value of financial products and assets; 7) legislation or regulatory environments, requirements or changes adversely affect the businesses in which the company is engaged; 8) litigation and regulatory liabilities, including costs, expenses, settlements and judgments, may adversely affect the company or its businesses; and 9) decisions to downsize, sell or close units or otherwise change the business mix of any of the company. For further information regarding either company, please read the Bank of America reports filed with the SEC and available at www.sec.gov.

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Characteristics for Success

• Effective

• Efficient

• Opportunistic

• Admired

Overriding Management GoalsOverriding Management Goals

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“Bank of America will be effective by consistent execution of our customer strategy

to grow revenue and be the number one financial services provider”

EffectiveEffective

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America’s LeadingFinancial Solutions CompanyAmerica’s LeadingFinancial Solutions Company

Serving…

• 33 million consumerhouseholds

• 3.4 million smallbusinesses

• In the best growthand wealth markets

• Relationships with 96% of US Fortune 500 companies

• Relationships with 82% of Global Fortune 500 companies

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Ken Lewis

Chief Executive Officer

Ken Lewis

Chief Executive Officer

Steele Alphin

Principal Personnel Executive

Steele Alphin

Principal Personnel Executive

Milton Jones

Quality and Productivity

Executive

Milton Jones

Quality and Productivity

Executive

Cathy Bessant

Chief Marketing andCommunications

Officer

Cathy Bessant

Chief Marketing andCommunications

Officer

Jim Hance

Vice Chairman

Jim Hance

Vice Chairman

Amy Brinkley

Chief Risk Officer

Amy Brinkley

Chief Risk Officer

Jay Sarles

Vice ChairmanSpecial Advisor

to CEO

Jay Sarles

Vice ChairmanSpecial Advisor

to CEO

Liam McGee

PresidentConsumer & Small Business

Liam McGee

PresidentConsumer & Small Business

Gene Taylor

PresidentCommercial

Banking

Gene Taylor

PresidentCommercial

Banking

Brian Moynihan

PresidentWealth& Investment

Management

Brian Moynihan

PresidentWealth& Investment

Management

Barbara Desoer

Technology, Service & Fulfillment Executive

Barbara Desoer

Technology, Service & Fulfillment Executive

Marc Oken

Chief Financial Officer

Marc Oken

Chief Financial Officer

Al deMolina

PresidentGlobal Corporate &

Investment Bank

Al deMolina

PresidentGlobal Corporate &

Investment Bank

Strong LeadershipStrong Leadership

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Formula for SuccessFormula for Success

Process Improvement

Customer Satisfaction

Account Growth

Revenue Growth

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Establishing a Culture of Productivity Establishing a Culture of Productivity

Key Components of Culture• Core process improvement• People• Products • Channels• Tools / technology

Error – free processing6σ6σ CustomerCustomer

DelightDelight

• More than 35,000 associates have participated in Quality and Productivity training

• Now employ more than 5,250 “Green Belts and Black Belts”

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Improving Customer DelightImproving Customer Delight

Improved Customer Delight, while Growing Number of Accounts and Reducing Unit Costs

Top 2 Box Customer Delight - Checking Accounts

56%60%

63%

Q4- 2002 Q4-2003 Q4-2004

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Bank of America only Fleet legacy

Sales Volume Is RisingSales Volume Is Rising

Net New Checking Account Growth

528,000

1,253,000

2,106,000

2002 2003 2004

Net New Savings Account Growth

(265,000)

640,000

2,565,000

2002 2003 2004

New Consumer Credit Card Growth

2,665,000

4,277,000

5,591,000

2002 2003 2004

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Consistently Growing the BusinessConsistently Growing the Business

($ billions)11% growth over 2003

* Ratio of Legacy BAC retail deposits to Industry deposits less stores with >$500 million in FDIC DepositsSource: Fiscal 2004 FDIC (June-June) and BAC data

$240

6%12% 14%

9%

$406

2001 2002 2003 2004

Legacy Fleet

Legacy BAC

Retail DepositMarket Share* 13.6% 13.6% 13.8% 14.6%

Retail Deposit Balance Growth

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Consumer Revenue Is GrowingConsumer Revenue Is Growing

*CAGR based on legacy BAC 2004 estimate

+12% CAGR*

(Legacy BAC)

$15$17

$21

$27

2001 2002 2003 2004

(Includes Fleet)

($ billions)

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EfficientEfficient

“Efficiency is determined not only by how we manage costs but also measured by the

productivity of our associates”

Productivity is a journey with no end….

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61%

55%54%

56%

53% 52%54%

1998 1999 2000 2001 2002 2003 2004

A Strong History of Managing Costs A Strong History of Managing Costs

Efficiency Ratio

Excludes merger & restructuring charges

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2003 4.1

Seller Productivity Is IncreasingSeller Productivity Is Increasing

Average Sales/Seller/Day(Legacy BAC)

3Q02 4Q02 1Q03 2Q03 3Q03 4Q03 1Q04 2Q04 3Q04 4Q04

Full Year Sales/Seller/Day QTD Sales/Seller/Day

2004 6.2

2002 3.4

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Scale is a Competitive Advantage Scale is a Competitive Advantage

• Unparalleled convenience

• Vendor leverage

• National marketing

• Business reinvestment opportunities

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Operating LeverageOperating Leverage

Earnings Growth from Operating Leverage

0% 1% 2% 3% 4%4% 4% 6% 6% 8% 9%6% 6% 7% 8% 10% 11%8% 9% 10% 12% 13% 14%10% 10% 11% 12% 14% 15%R

even

ue G

row

th

Operating Leverage

•Normal range for revenue growth of 7 – 9%, and

•Operating leverage range of 2 – 4% produces

•earnings growth of 8 – 14%

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OpportunisticOpportunistic

“Substantial cash flow provides a company the flexibility to invest for future growth and

to return excess capital to shareholders”

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Earnings Power Provides AdvantagesEarnings Power Provides Advantages

$13,103 $12,652$10,995

$13,209

$16,078

$21,885

1999 2000 2001 2002 2003 2004

($ millions) Pre-tax Cash Earnings

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Business Reinvestment

Dividends

Share Repurchases

Capital OpportunitiesCapital Opportunities

Strong Balance

Sheet

Acquisition Opportunities

Cash Flow

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• Added more than 300 banking stores over the past two years

• Upgraded technology platforms– LoanSolutions

– Teller systems

– ATMs

• $675 million investment in Global Corporate & Investment Banking– Focused on domestic debt platform

– Selected international improvements

– Selected equity hires

• Expanding distribution in Wealth & Investment Management– Currently 2,100 financial advisors

– Currently 1,800 premier banking client managers

Reinvesting in the BusinessesReinvesting in the Businesses

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December 31, 2004Assets 1,110,457$ Loans & leases 521,837 Deposits 618,570 Shareholder's equity 99,645 Market capitalization 190,147 Tier 1 Capital ratio 8.1 %

2004Revenue 48,894$ Earnings 14,143 Return on Equity 17%

Financial StrengthFinancial Strength

($ in millions)

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• 24.9 percent investment in Grupo Financiero Santander Serfin

– Advance Bank of America's strategy to better serve the Hispanic market

– Leverage Santander expertise for other business opportunities

• National Processing acquisition

– Created 2nd largest bankcard merchant acquirer

– Created scale in merchant service processing

• Fleet Financial Merger

– Extended #1 U.S. consumer retail bank

– Enhanced business banking franchise

– Significantly increased position as wealth manager

Investments and AcquisitionsInvestments and Acquisitions

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Positive Fleet Integration Results Positive Fleet Integration Results

• Financial results on track

• Positive customer reaction

Customer satisfaction

Net new account growth

• Improved sales productivity

• Cross-footprint transactions rising

• Cost savings on track

• Exceeded first year early projections

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Tier 1 7.06%Tier 1 7.06%

Tier 1 8.10%Tier 1 8.10%

$38,221

6,375$27,271

6,469

1998

1999

2000

2001

2002

2003

2004

Cumulative

Repurchases Dividends

$65,492

EOP Common Shares 3,354 3,228 3,118 3,0023,448 2,882 4,047

$ in millions

Consistently Strong Return of Capital to ShareholdersConsistently Strong Return of Capital to Shareholders

• Returned more than $65 billion in capital since 1998

• Improved Tier 1 capital ratio

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AdmiredAdmired

Our goal is to be:

•the best place to do business

•the best place to work

•the best place to invest your money

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Best Place to Do BusinessBest Place to Do Business

12.6%

42.5%

9.5%

53.2%

0%

20%

40%

60%

80%

100%

4Q 2001 4Q04

Extremely/Highly Satisfied (9-10)

Satisfied (6-8)

Somewhat/Not At All Satisfied (1-5)

Delighted

Dissatisfied

Legacy Bank of America data

Customer Delight is Improving

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Leadership Positions Across Businesses

• #1 US deposit market share

• #1 debit card market share

• #2 home equity lender

• #1 small business lender

• #5 consumer credit card lender

• #6 retail mortgage originator

• Top 10 private bank

• Top 10 wealth manager

• #1 middle market lender

• #1 bank-owned asset-based lender

• #1 treasury services provider

• Top foreign exchange dealer

• #2 in loan syndications

• Top 3 US capital markets debt capabilities

• Top 10 equity and M & A platform

Best Place to Do BusinessBest Place to Do Business

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Unparalleled Distribution and Convenience

Stores

• 29 states + D.C.• 600 million

customer visits annually

• 1 billion face-to-face teller transactions

Online Banking

• Ranked #1 for customer experience (Vividence)

• #1 small business website (Gomez)

• 52% bill pay market share

ATMs

• 70%+ of customer households areactive users

• 1.1 billion transactions

• 155 milliondeposit transactions

Telephone

• 700 million calls• 85% delight with

phone representatives

Easiest Place to Do BusinessEasiest Place to Do Business

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Working Mother

Bank of America has been chosen as one of the 100 Best Companies for Working Mothers by Working Mother magazine.

Hispanic Magazine

Hispanic Magazine has named Bank of America one of the top 100 companies in the U.S., acknowledging a number of innovations that provide business and job opportunities for Hispanic Americans.

DiversityInc. Magazine

Bank of America has been recognized by DiversityInc as one of the Top 50 Companies for Diversity. Fortune Magazine

50 Best Companies for Minorities

In Fortune's Global Most Admired Companies list, Bank of America has been ranked #4 in the industry category.

Best Place to WorkBest Place to Work

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Best Place to InvestBest Place to Invest

$3.56

$2.96

$2.67

2001 2002 2003

10% Compound Growth

Versus First Call

estimate in June ’01

$2.62

Versus First Call

estimate in June ’02

$2.83

Versus First Call

estimate in June ’03

$3.15

2000 - $2.26 reported EPS has been adjusted to exclude $.10 impact of restructuring charges as well as $.19 goodwill amortization expense eliminated in 2002 for comparability to other periods.

2001 - $2.09 reported EPS has been adjusted to exclude $.39 impact of business exit costs as well as $.19 goodwill amortization expense eliminated in 2002 for comparability to other periods.

2004 - $2.76 reported YTD has been adjusted $. 11 to exclude charges for merger and restructuring costs.

Diluted EPS

2004

Versus First Call

estimate in June `04

$3.63

$3.80

2000

Versus First Call

estimate in June ’00

$2.52

$2.55

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• 27 consecutive years of dividend increases• 13% annualized dividend growth rate since 1977

$1.70

$0.07

1977 2004

13% annualized growth

Excellent Dividend Growth

Best Place to InvestBest Place to Invest

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19% 18%19%

10%

7%

11%

4%

12%

21% 21%

5%

-2%

1 Year 3 Year 5 Year 10 Year

Bank of America Large Cap Peers S & P 500 Index

BA

C

BA

C

BA

C

12/31/03 –12/31/04

Annualized Total Shareholder Return

BA

C

12/31/01 –12/31/04

12/31/99 –12/31/04

12/31/94 –12/31/04

Best Place to InvestBest Place to Invest

Large cap peers include Citigroup, JP Morgan, US Bancorp, Wachovia, Wells Fargo and Fifth Third.

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CAGR

2000-2004

Revenue Per Share 7%

Diluted EPS 10%

Dividends per share 13%

Total Share return 24%

Market Value 27%

Energized Focus on Customer in 2000 was Watershed EventEnergized Focus on Customer in 2000 was Watershed Event