2016 Symposium

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COMMUNICATING WITH THE COMMUNICATING WITH THE

MILLENNIUM GENERATION MILLENNIUM GENERATION

AND BEYONDAND BEYOND

� Discuss similarities and differences in communication styles from a generational perspective

� Describe how professional socialization can influence communication and inter-professional relationships

� Identify strategies to promote a culture of civility and mutual respect in healthcare work environments.

� Traditionalists (1920 -1946)

� Baby Boomers (1946 -1964) 80 million

� Generation X (1965 -1982) 51 Million

� Generation Y (1983 – 2001) 75 Million

› 50% of the global work force by 2020!

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� Time to Discuss

What BEST describes your

work ethic:

A. Dedicated

B. Driven

C. Balanced

D. Ambitious

What BEST describes your

view on work/life balance?

A. Work Hard/Job Security

B. Workaholic/Live to work

C. Balance with work and

life/Work to live

D. Balance with work, life,

community and self

How do you prefer to

communicate/interact with others?

A. Individual/One-to-

One/Memos

B. Team

Player/Meetings/Phone

C. Work independently/cell

phones/e-mail

D. Groups/internet/e-

mail/texting

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How do you prefer to get feedback

in the work place?

A. No news is good news

B. Give me money/praise/new

title

C. Give me time off/constructive

feedback/structure and

autonomy

D. Give me feedback often/be

clear about goals

What motivates you at work?

A. Satisfaction when a job is

well done

B. I like awards or public

recognition for hard work

C. Freedom is the best reward

D. Give me meaningful work

What drives you crazy at work?

A. Ambiguity and Change

B. People that do not work as

hard as me/Criticism

C. Not being able to have some

fun at work

D. Not feeling valued or

respected/no feedback

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Traditionalist Baby Boomer Generation X Millennials

Want to feel

needed

Waste not want

Conformity

Patriotic

Team Players

Demand Quality

Optimistic

Want products

or services that

show their

success

Like rules if

benefit them

Cynical

Team Oriented

Extremely Loyal

Independent

Very Self-Reliant

Reject Rules

Multi-taskers

Informal

Work-Life

Balance

Value Family

Time

Optimistic

Patriotic

Very informal

More culturally

tolerant

Acceptant of

change

Achievement

Oriented

Traditionalist Boomers Gen X’ers Millennials

Loyal to

Employers and

expect the

same

Superb

interpersonal

skills

Adhere to rules

No news is good

news

Like Meetings

Expect loyalty

from those they

work with

Great Team

Players

Will go the extra

mile

Will challenge

authority

Will take risks

Loyal to people

not corporation

Balance

Informal

Changes jobs

often

Techno literate

Like Flexibility

Work

Autonomously

Loyal under their

own terms

Techno savvy

Like to

contribute

Seek out

mentors/will

challenge

authority

Creative and

Flexible

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Millennials surpass Gen Xers as the Largest Generation in the US Labor Force

Pew Research Center. Richard Fry. 5/11/2015.

� A process by which a person acquires

the knowledge, skills, and sense of identity that are characteristic of a

profession

� Competency

� Confidence

� Professional Attitudes and Behaviors

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� What are our expectations?

� How do we relate to others?

� How much do we understand about what others do?

� We all bring something to the table.

� Evaluate your own “corporate culture”

� How are you making people feel?

� Do you communicate well?

� Do you give timely and sincere feedback?

� What are you hearing in the “grapevine” as this is truly what people are saying

about you or the corporate culture.

� Born after 1995

� Unaware of a world without the internet

� They want everything, everywhere and immediately!

� Self educators

� Want to change the world and…

� They are arriving soon to an office near you!

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� See each person as an individual

� Make it a point to find out what makes that person special

� Avoid Stereotyping at all costs!

� Value Unique Contributions

� Provide mutual respect

� Leverage differences to enhance teamwork

� Remember different communication styles matter.

Colan, L. (2015, October 21). 3 Keys to Motivating Millennials. Retrieved

November 5, 2015.

Why Your Employees Are Leaving. (2012, January 30). Retrieved January

13, 2016.

Purkerson Hammer, D. (2000). Professional Attitudes and Behaviors: The

"A's and B's" of Professionalism. American Journal of Pharmaceutical

Education, 64(Winter 2000), 455-464. doi:aj640420.pdf

Giang, V. (2013, September 9). Here Are the Strengths and Weaknesses

of Millennials, Gen X, and Boomers. Business Insider.

Fry, R. (2015, May 11). Millennials surpass Gen Xers as the largest

Generation in U.S. Labor Force. Retrieved December 30, 2015.

Generational Differences Chart. (n.d.). Retrieved December 27, 2015,

from http://www.wmfc.org/uploads/GenerationalDifferencesChart.pdf

Benhamou, AFP, L. (2015, February 12). Everything You Need to Know

About Generation Z. Business Insider.