snap: 10 lessons from don juan on how to engage with your clients
TRANSCRIPT
10 lessons from10 lessons from
ENGAGE YOUR CLIENTS
on how to
on Juan: a mythical man whose powers of seduction inspired five centuries of literature and film.
When it comes to the art of engaging with your clients,there’s no one more worthy to learn from.
LESSON ONE
LESSON ONE
Ditch thecookie-cutter
approach.
There’s no one-size-fits-all approach to engaging a client, so ensure you treat every client as an individual.
LESSON TWO
LESSON TWO
Get to knowyour clientsoutside of their suit.
By getting to know what’s important to your clients outside the office, you can find some common ground
and really develop a rapport with them.
LESSON THREE
LESSON THREE
Meet in person.
A face-to-face meeting may be more time-consuming than a phone call, but it will allow you to read your client’s body language.
Want to really engage? Try reflecting their body language.
LESSON FOUR
LESSON FOUR
Look intoyour
client’seyes.
Looking someone in the eyes while you speakencourages them to do the same.
The result? Maximum engagement.
LESSON FIVE
LESSON FIVE
Satisfytheir
needs.
Once you understand your client,you’ll start to get a sense of their business objectives.
Focus on helping them where it matters mostby being solutions focused.
LESSON SIX
LESSON SIX
Confidence is
everything.
Don Juan would never deliver a line with hesitation.
By building your relationship with clientsand understanding their business, you can provide advice
and services that you believe in.
LESSON SEVEN
LESSON SEVEN
Love yourclients
equally.
“But I see these women for how they truly are… glorious, radiant, spectacular, and perfect, because, I am not limited by my eyesight.”
– Don Juan DeMarco
Part of Don Juan’s charm was that he loved all women equally. Treat all your clients as if they’re your only client.
LESSON EIGHT
LESSON EIGHT
Learn fromyour
experiences.
Although we can’t recall many failed endeavoursof Don Juan, we’re sure that if he had any he would
have taken the time to learn from them.
LESSON NINE
LESSON NINE
Visualisesuccess.
Fantasies are more than just a flight of fancy.Imagine yourself really engaging and meeting your clients’
business needs before you take it to the real world.
LESSON TEN
LESSON TEN
Bepassionate.
If you’re passionate about your work it will come across to your clients.
By believing in the services you can offer clients and giving themyour full attention,you will gain their trust and ultimately
develop the relationship.
Contact your local Snap Centre for moreinformation on how we can help you become the
Don Juan of engagement.
Contact your local Snap Centre for moreinformation on how we can help you become the
Don Juan of engagement.
Illustration: RussellTate.Com
Contact your local Snap Centre for moreinformation on how we can help you become the
Don Juan of engagement.
Contact your local Snap Centre for moreinformation on how we can help you become the
Don Juan of engagement.