“…so, how are things really done around here?” - culture
TRANSCRIPT
![Page 1: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/1.jpg)
“…so, how are things really done around
here?”
- Culture
Lorraine Wrafter, 11 September 2015
![Page 2: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/2.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 3: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/3.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 4: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/4.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 5: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/5.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 6: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/6.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 7: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/7.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 8: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/8.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 9: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/9.jpg)
Do we really know why we do what we do?
The Monkey Experiment (Monkey See, Monkey Do)
![Page 10: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/10.jpg)
10
Why Culture Matters
![Page 11: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/11.jpg)
Edgar Schein’s Model - Three Levels of Culture
Visible organizational
structures and business
processes
Strategies, goals, vision
Unconscious beliefs,
perceptions, thoughts and
feelings – the unwritten
rules.
Dress code
Work hours
Rites and rituals…
Are values
communicated to
employees,
customers,
suppliers… aligned?
How are decisions
made, conflicts
resolved…watch out
for the signals
![Page 12: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/12.jpg)
12
On Leadership…
![Page 13: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/13.jpg)
13
Remember…..
national culture influences organisation
culture!
![Page 14: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/14.jpg)
14
The same rule can be interpreted differently depending on the national
culture!
and how rules are interpreted…..
![Page 15: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/15.jpg)
Three Levers to Change
Decision making: structure and governance vs how decisions are really made
Power of meetings how does this group really behave
Dealing with conflict How is really conflict handled ? Is there an elephant in the
room?
observe …and clarify with the leadership team
![Page 16: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/16.jpg)
16
You need to acknowledge and
address the past.
Don’t get stuck
in the past
Warning!
![Page 17: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/17.jpg)
17
New campaign!
![Page 18: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/18.jpg)
Surveys
V
Interviews
Culture Assessments: which?
![Page 19: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/19.jpg)
Signals/symbols that mean “we really are going to change”
It can be small…. with
significant impact
![Page 20: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/20.jpg)
20
Change implementation; culture first, strategy second..
![Page 21: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/21.jpg)
21
Finally….
Are they aligned to the future culture?
![Page 22: “…so, how are things really done around here?” - Culture](https://reader031.vdocuments.net/reader031/viewer/2022030312/58ed76d81a28ab6a568b4707/html5/thumbnails/22.jpg)
22
Reference