sociable! how social media is turning sales upside-down

55

Upload: maximizer-software

Post on 20-Aug-2015

446 views

Category:

Business


1 download

TRANSCRIPT

Page 1: Sociable! How Social Media is Turning Sales Upside-Down
Page 2: Sociable! How Social Media is Turning Sales Upside-Down

Maximizer CRM in 2 Minutes Maximizer CRM in 2 Minutes

CRM leader since 1987

CRM provider for Small and Medium Businesses (SMBs) and Divisions of Large Enterprises

Vancouver based with Global reach

Over 1 million licenses sold

Page 3: Sociable! How Social Media is Turning Sales Upside-Down

Maximizer Industries and CustomersMaximizer Industries and Customers

Financial Services

Manufacturing

Wholesale/Distribution

Services

Others

Page 4: Sociable! How Social Media is Turning Sales Upside-Down

Maximizer CRM in 2 MinutesMaximizer CRM in 2 Minutes

A Complete Solution Sales, Service and Marketing Invest and grow ‘Say no to add ons’

All Access Options Desktop, Web & Mobile Full mobility on smartphones and tablets

Delivery Methods On-premise (customer owns & hosts application) Cloud-based (customer subscribes, Maximizer Software

hosts)

Page 5: Sociable! How Social Media is Turning Sales Upside-Down

Guest Speaker:Shane is the Chief Social Officer and Co-founder of SOCIALIZED! – Clean Solutions for Messy Business.

Their mission is to help you effectively integrate and profit from social media by fully equipping your organization with the tools and the know-how for social media engagement and success.

Page 6: Sociable! How Social Media is Turning Sales Upside-Down

How Social Media is Turning Sales and

Marketing Upside-down

With Shane Gibson@shanegibson

Page 7: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

“I think that’s going

to break.”

Page 8: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

“The Customer Owns Your Brand”

Page 9: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 10: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 11: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

900 million

Page 12: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

150 Million

Page 13: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

300 million updates/day

Page 14: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 15: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

3Billion Views/Day

Page 16: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Return on Investment

Page 17: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Return on Investment

Page 18: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

“It’s not about B2B or B2C it is really about person to person.”

– Jeff Booth, CEO

Page 19: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

“If you think you are a leader and no

one is following you...

You’re actually just going for a walk”

Page 20: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 21: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

The Reverse Drip

Page 22: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Rules of Engagement#1 Stop pitching and start connecting

#2 Doers win in the game of social media

#3 It’s not about you

#4 Be fearless in your contribution to community

#5 Don’t be a social spammer, engage

#6 Be authentic

#7 Be consistent

Page 23: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

George Moen – CEO, Blenz Coffee

Page 24: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 25: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Don’t outsource your personal

brand

Page 26: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Who blogs anyway?

Page 27: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Islands

Page 28: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Ecosystem

Page 29: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Social media

marketing is about

LISTENING

Page 30: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

“Public sentiment is everything. With public sentiment, nothing can

fail. Without it, nothing can succeed.” - Abraham

Lincoln

Page 31: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Business Intelligence•Search.Twitter.com

•Google Alerts Google.com/alerts

•Linkedin.com/signal

•Blogsearch.Google.com

•Twazzup.com

•Facebook.com/search

•Viralheat.com

Page 32: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 33: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 34: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 35: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 36: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 37: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 38: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 39: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Page 40: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

What Platforms?

Blogs

Page 41: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

@cforbesoklahoma

Page 42: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

@cforbesoklahoma

Page 43: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Getting Sociable!

Page 44: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Launch Plan1. Identify Your Goal

2. Identify Your Target Audience and your Nanotribes

3. Pick the Right Platforms

4. Map out Social Etiquette and Policy (Rules and Tools Training)

5. Implement Listening and Engagement Strategy

6. Know Core Pains, Dreams and Goals

7. Uniquely Communicate Solutions Mixing Marketing and Community

Page 45: Sociable! How Social Media is Turning Sales Upside-Down

@ShaneGibson Socialized.me

Resources

Slides and links: http://socialized.me/maximizercrmSocial Media Podcast: http://closingbigger.net Socialized: http://socialized.me

Page 46: Sociable! How Social Media is Turning Sales Upside-Down

Making the CRM ConnectionMaking the CRM Connection

How to leverage social media to increase sales? How to leverage social media to improve service? Practical steps for Small and Medium Businesses

(SMBs) Begin by building ‘Social Profiles’

Page 47: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 48: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 49: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 50: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 51: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 52: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 53: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 54: Sociable! How Social Media is Turning Sales Upside-Down

Building Social ProfilesBuilding Social Profiles

Page 55: Sociable! How Social Media is Turning Sales Upside-Down

Questions?

Follow: @MaximizerCRM @ShaneGibson

Visit:maximizer.com

Email: [email protected]

Call: 1.800.804.6269